Chateau The Meliya Hotel & Apartment
Chateau The Meliya Hotel & Apartment
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9.6
Exceptional

"Big room with lovely service"

Saowalak

|

April 7, 2018

Studio Double Room Chateau The Meliya Hotel & Apartment
Studio Double Room
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Lobby
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Lobby Chateau The Meliya Hotel & Apartment
Lobby
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Interior view Chateau The Meliya Hotel & Apartment
Interior view
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See map Chateau The Meliya Hotel & Apartment
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Excellent
Location
8.7
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What guests are saying:
Strategic and value for money
ALI from Indonesia
Business traveler
Nous avons passé du bon temps au Chateau the Meliya. Bien situé près des sites touristiques accessibles à pied. Propreté irréprochable. Grands parcs à proximité pour marcher et rejoindre les restos. Personnel empressé de répondre à toutes nos demandes.
Therese from Canada
Couple
It’s so good! Good location,good environment,be there next time!
Fengguang from China
Business traveler
Although the keycard wasn't working, the staff was extremely helpful. Will definitely stay here again.
William from Singapore
Business traveler
I was disappointed that the family suite room I booked did not have a river view. Overall, it was a good hotel and I don't mind going back.
Faith from Australia
Group
The hotel is really well located. The rooms are very comfortable. The free breakfasts are very good (lots of veggie options).
David from Australia
Family with young children
The location is very good - right at the city center. The gym was good. Breakfast was great. Room was clean and spacious (we had a 2 bed room suite).
Kamhon from Taiwan
Family with teens
Agoda Homes

Chateau The Meliya Hotel & Apartment

Entire apartment
Excellent location
- Inside city center
Excellent
From 264 reviewsSee what guests said
8.5
/
10
Exceptional room comfort and quality
9.2
Recommended by 91% of guests
Value for money8.6
Distance to city center0.5 km
Location rating8.7
Nearest airportPhnom Penh International Airport (PNH) - Cambodia
Distance to airport8.9 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Breakfast [free]

  • Air conditioning

Select your room
9.2
Exceptional
Room comfort & quality
King Suite
King Suite
...
  • Room size: 63 m²/678 ft²
  • Balcony/terrace
  • 1 queen bed
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Studio Double Room
Studio Double Room
...
  • Room size: 56 m²/603 ft²
  • Park view
  • 1 king bed
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Family Suite
Family Suite
...
  • Room size: 110 m²/1184 ft²
  • River view
  • 1 double bed and 1 queen be...
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Presidential Suite
Presidential Suite
...
  • Room size: 73 m²/786 ft²
  • Park view
  • 1 double bed and 1 queen be...
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Studio Twin Room
Studio Twin Room
...
  • Room size: 56 m²/603 ft²
  • City view
  • 1 single bed and 1 queen be...
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Suite
Suite
...
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    President Suite (Shared Bathroom)
    President Suite (Shared Bathroom)
    ...
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      Have a question for Chateau The Meliya Hotel & Apartment?

      What people love about the property

      • 9.2
        Exceptional

        "Breakfast was great."

        Kamhon

        |

        February 18, 2018

      • 9.2
        Exceptional

        "Will definitely stay here again"

        Amarjit

        |

        February 4, 2017

      • 8.4
        Excellent

        "The staff was attentive."

        Jo

        |

        January 16, 2018

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      More about Chateau The Meliya Hotel & Apartment

      More about Chateau The Meliya Hotel & Apartment

      9.2
      Exceptional

      "The free breakfasts are very good (lots of veggie options)."

      David

      |

      March 12, 2018

      An overview

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What they offer

      10.0
      Exceptional

      "We love this hotel."

      Nicholas

      |

      March 29, 2018

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      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      Property's guest policies

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      Some helpful facts

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      Real reviews from real guests

      Agoda Reviews (264)Booking.com Reviews (273)
      8.5
      /
      10
      Cleanliness8.9
      Facilities8.1
      Location8.7
      Room comfort and quality9.2
      Service8.6
      Value for money8.6
      Provided by verified guests of Agoda
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      All guests (264)
      All room types

      Show reviews that mention 

      Showing 160 verified guest comments
      12345
      8.8
      Excellent
      Buddhika from Singapore
      Family with young children
      Presidential Suite
      Stayed 1 night in December 2018
      Good hotel at a good location ”
      Excellent hotel with very good location. However, staff needs a bit more training.
      Reviewed January 01, 2019
      9.6
      Exceptional
      Weiqiang from Singapore
      Group
      Family Suite
      Stayed 3 nights in August 2018
      Luxury hotel in the centre of town”
      Beautiful and very spacious and comfortable rooms. Some rooms are practically apartments. Some minor faults in room but staff would fix them for you promptly. They can also help make bookings for tours and taxis and tuk tuks for you. Breakfast was okay - only one morning's breakfast was above standard. Room service menu was limited but all good choices. Overall, very good value for money. Would stay again
      Reviewed August 06, 2018
      Dear Weiqiang, Thank you for choosing and staying with us last time, more appreciated for wonderful review, On behalf team, we're delighted to spread and sharing this comment to and make more better on service. for breakfast recently has improved and changed to be standard. so kindly to be warm welcome you next booking. We look forward to hearing and seeing you again near future. Regards, Sam Ath
      Responded August 10, 2018
      Chateau The Meliya Hotel & Apartment
      4.4
      David from Cambodia
      Family with young children
      Family Suite
      Stayed 1 night in December 2018
      Rooms always smell of cigarettes ”
      I have been a regular guest at this hotel and will no longer stay at this hotel. During my last 4 stays the room has smelled terribly of cigarette smoke. Each time I have requested a non smoking room and also added Special Notes saying I dont want a room smelling of cigarettes. It doesnt matter. We still get given a smelly room. The staff spray it with deodoriser that does nothing. On this last occasion, despite our requests for non smoking, and despite arriving 6 hours after the last smoking guest checked out, our room was over powering smelling of cigarettes. There were no other rooms available for our family and we were forced to sleep in that room overnight. The next morning there still was not a no smoking room available. When we checked out the reception staff tried charging us for the unused nights we had booked!! This hotel allows Chinese guests to smoke in the rooms and is happy to receive the monetary penalties from the smokers, instead of making them stop smoking.
      Reviewed December 06, 2018
      Good morning David, very sorry for that matter. As i told me over the phone. We try our best to avoid them to smoke in room : we put notes everywhere, we charge them penalty... They keep going. They do not stop I ask forgiveness again and again for that matter. We are NOT happy to let chinese smoke in the room. It's hard to welcome next guest in a smelling. and i truly understand your complain. And we had very good occupancy on the day you came, so i have no other room to offer you. I cannot choose my customer by nationality as you suggested me. All are welcome, and we will be more and more strict with any smoker. i know you love Chateau and its family room. And i Sincerely hope that you will give us one more chance. Best regards Jessica A.
      Responded December 26, 2018
      Chateau The Meliya Hotel & Apartment
      8.0
      Excellent
      AUNG from Myanmar
      Group
      Studio Twin Room
      Stayed 4 nights in May 2018
      clean and spacious room ”
      location is ok with spacious room. less choice of breakfast items but taste is acceptable. Only one access key-card is provided even though we asked several times for another card. swimming is small and indoor at ground floor.
      Reviewed May 29, 2018
      10.0
      Exceptional
      Diana from Indonesia
      Couple
      Presidential Suite
      Stayed 1 night in March 2018
      Beautiful jewel in center Phnom Penh ”
      I love everything about this hotel. Location was prime, near the Royal Palace and Independence monuments. Many good eateries arround the place. Hotel design was beautiful, with spacious room and comfortable beds. We arrive early and they let us checked-in early which was very appreciated.
      Reviewed April 04, 2018
      Dear Diana, Thankful for your time to stay with us, we're delighted to share this comment and keeping our service to be stable and an improvement. We look forward to hearing and seeing you soon. Regards, Sam Ath
      Responded August 10, 2018
      Chateau The Meliya Hotel & Apartment
      8.8
      Excellent
      MELISSA from Australia
      Group
      Presidential Suite
      Stayed 1 night in February 2018
      Great but need more staff at breakfast ”
      The location and facilities are great, However, the staff at breakfast are severely under staffed and lacks organisation. They really need at least 2 to 3 more people on to handle the traffic. Unless, you have breakfast super early, during peak times food was constantly running out and the poor wait and kitchen staff seemed to be doing everything themselves between 3 people and couldn't keep up. Other than that, the location is great and the rooms are lovely. Had an issue with the shower also which was trickling and no pressure at all.
      Reviewed February 27, 2018
      Dear Melissa, Thanks for take time to write review, we're delighted to share to our team in order to improve on some points, your comment is very important to us. to know to recommend to other guests so on. We look forward to hearing and seeing you again. Regards, Mr. Sam Ath / E-Commerce Manager
      Responded August 10, 2018
      Chateau The Meliya Hotel & Apartment
      9.6
      Exceptional
      Mandy from Australia
      Family with teens
      Presidential Suite
      Stayed 2 nights in January 2018
      Large room and helpful staff”
      We felt very welcomed by the staff. They spoke very good english and answered all our questions. The location is near the Palace and only a 5-10 min tuk tuk ride from the night market. The room was large and had 2 separate bedrooms, loungeroom and kitchen. Also used there washing machine
      Reviewed January 27, 2018
      Dear Mandy, We would appreciated for your review, we're pleased to welcome you again next vacation soon. to be shared and spreading this comment to team to make it's better and keeping good service according. Regards,
      Responded August 10, 2018
      Chateau The Meliya Hotel & Apartment
      5.2
      Minkyung from South Korea
      Couple
      Studio Twin Room
      Stayed 1 night in June 2018
      The staff was so rude”
      At first, they gave a different type of room with that I reserved and then the second room air conditioner was not working so I went to the reception and asked again, I had a lot of bags but no one in the staffs helped me.. It was so disappointing experience 3 times changing going to reception with the bags even if it was staff’s mistake .. And also during the staying they are not friendly overall.. There are many hotels in Phnom penh.. I will not recommend this hotel
      Reviewed August 17, 2018
      9.6
      Exceptional
      Guy from Australia
      Business traveler
      Studio Twin Room
      Stayed 1 night in September 2017
      Great stay at a nice apartment hotel”
      This was my first third stay at this hotel. I stayed in the same room as on my previous stay, which is the one with twin beds (I also had a traveling companion on this stay) and kitchen. The room was comfortable as usual, although the sunlight can be very bright and intense in the morning so take care when opening the shades then. Breakfast was adequate, nothing special and the same as on the previous occasions I've stayed, but as an apartment building where many (perhaps most) guests are long-stayers, the hotel is more geared towards these guests who normally make their own breakfast or eat out instead.
      Reviewed September 15, 2017
      8.8
      Excellent
      Greg from Canada
      Business traveler
      Studio Double Room
      Stayed 3 nights in February 2017
      Excellent”
      I have stayed in a number of hotels around the riverfront area of Phnom Penh. This hotel is excellent and I recommend it. The only drawback is its location next to the Wat. On my first day the Wat was carrying out a fund raising and high volume solicitation was being broadcast all day. As my room overlooked the Wat it was very loud and I could not work in the room but after that one day, the rest of the stay was excellent.
      Reviewed February 24, 2017
      9.6
      Exceptional
      simon from United Kingdom
      Solo traveler
      Studio Double Room
      Stayed 2 nights in February 2017
      Delightful Mix of Modern Classical”
      Fabulous Neo-Classical Hotel and service apartments close to the Royal Palace and the gentrified intersection of 19 and 240 Street with its wine shops, charcuterie and restaurants. Spectacular views of Phnom Penh and all rooms with balconies. Very friendly staff and manager Fahdi is very welcoming and accommodating. This is is my second visit and I would highly recommend a stay here.
      Reviewed February 17, 2017
      9.2
      Exceptional
      simon from United Kingdom
      Solo traveler
      Studio Double Room
      Stayed 5 nights in December 2016
      Self catering/hotel rooms next to Royal Palace ”
      Lovely modern interiors/exteriors but retaining a classical period charm with an indisputable French feel to the establishment. Rooms cater for longer term residents with kitchen/cooking facilities. Views sumptuous from balconies over Phnom Penh from a quiet and safe side street. Only minor quibble would be breakfast, lack of fruit varieties on offer (no mangos , papayas, bananas which are plentiful in Cambodia), and although attempting to cater for both Asians and Western tastes, the offering somehow didn't get it right either way as it was trying to please all tastes. Definitely a breakfast more geared up for European sensibilities - croissant, yoghurts, wheat cereal etc. Fried Rice and Egg noodles both disappointing. No evening restaurant service but plenty of choice in Phnom Penh and delivery to room feasible. Khmer staff extremely welcoming, courteous and friendly. Would stay again and recommend.
      Reviewed January 05, 2017
      9.0
      Exceptional
      Lawrence from United States
      Business traveler
      Studio Double Room
      Stayed 3 nights in February 2016
      Great value.”
      Clean, new, spacious and good staff. All equipment is new and worked well.
      Excellent stay. There could be better dinning facilities - however the breakfast was good. This is a serviced apartment more than a typical hotel so it is understandable. The kitchen in my room was well appointed.
      Reviewed February 24, 2016
      9.7
      Exceptional
      Justin from United States
      Couple
      Family Suite
      Stayed 2 nights in August 2015
      Excellent Stay - My Second”
      beds, cleanliness, location
      Another excellent stay at this boutique hotel. (That feels more like a serviced apartment) Heading to PP, you want to make SURE your place is nice as there are plenty of dodgy accommodations. This is not one of those. Extremely comfortable beds, good wifi, and really clean/comfy rooms. Will definitely stay here again.
      Reviewed September 14, 2015
      8.4
      Excellent
      Arthur from Australia
      Family with teens
      Studio Twin Room
      Stayed 1 night in December 2018
      Excellent”
      Lovely hotel and would recommend it.
      Reviewed December 23, 2018
      Thank you Arthur for recommending us Wish you the best regards
      Responded December 26, 2018
      Chateau The Meliya Hotel & Apartment
      10.0
      Exceptional
      Stephen from Australia
      Solo traveler
      Studio Double Room
      Stayed 8 nights in June 2018
      Exceptional”
      I stayed at the Chateau the Meliya Hotel & Apartment for 8 days from June 12, 2018 on the recommendation of a friend. My experience was fantastic. Friendly staff both at reception and waiter Bunny in the dining Room was just the best. The reception staff are very helpful and respectful, the housekeepers kept my room in first class condition and the security staff always ensured that I was safely transported to my destination and there to greet me on my return. This will be the hotel I will use whenever I am in Phnom Penh. Thanks, guys you were amazing.
      Reviewed June 29, 2018
      Dear Stephen, Very more appreciated and wonderful via your review. To be honestly and truely, we will share this to our team to make more better and better on service and maintence to be meet customer's satifaction. we also thakful for treating us true feeling and all most positive thinking during staying with us for 8 days last June-18. we're please to welcome you next time again if you book us direct or email. Regards, Sam Ath
      Responded August 10, 2018
      Chateau The Meliya Hotel & Apartment
      9.6
      Exceptional
      Brenda from Singapore
      Couple
      Studio Double Room
      Stayed 4 nights in April 2018
      Excellent stay for the money. ”
      The staff are very friendly and ready to help as needed. Tuk-Tuk and can service are available directly out of front door. It’s great to walk around the park or to sit on the balcony to people watch in the evenings. The park is bursting with activity. In the evening people gather and dance, children and family are dining out. The breakfast is small but good. The down side is they only serve breakfast, but a few doors down is the best Italian restaurant called Limoncello’s. The owner is from Napoli and the best Italian I have had in a very long time. There is also a Mexican restaurant called Mexicano a little further from the hotel but the best authentic Mexican food and margaritas! The facilities are clean at the hotel, the rooms are huge. The pool small but nice. It was an excellent pick. Make your way to street 240 for cool shops and nice places to eat.
      Reviewed April 11, 2018
      Dear Brenda, More appreciated for your time to write a review about all in Cambodia on our Chateau feedback We are honored that you appreciated the location of our apart-hotel We keep improving our daily breakfast buffet. We hope to see you next vacation. Best Regards, Sam Ath
      Responded August 10, 2018
      Chateau The Meliya Hotel & Apartment
      4.4
      Kimberley from New Zealand
      Family with young children
      Presidential Suite
      Stayed 3 nights in March 2018
      Good facilities let down by poor staff and dirty linen”
      The first night I was disgusted to find what looked like blood stains on our sheets. Pillows were also stained and linen had rips and holes. Rang reception to be told housekeeping had left for the day. I insisted that the sheets needed to be changed, told to wait 10mins for the night manager. He finally turned up & told me to wait another 20mins. Finally he turned up with a duvet cover and suggested we lay that on the sheets to sleep and the bed would be changed the next day. We couldn't change rooms as our children were asleep. The next day we received no further communication or apology although I raised it with the front desk. On check out we were treated very rudely with them insisting they had to check the minibar before we left for the airport. I suggested they should take more care to check the rooms before guests arrived and showed photos of the stains. I was promised that the manager would email me but I never heard from them again. Staff at breakfast disappointing too
      Reviewed April 07, 2018
      Dear Kim, Thank you again for your time for sharing your review here on agoda.com Anyway, I m happy to reply you back all comments. We were sorry for leaking of service to you and on behalf of my team, we ask forgiveness for the quality of room and service in our restaurant staff as well. I already took seriously your feedbacks about the cleanliness of your room, nowadays.we keep improving the service according to all guest comments. We will make you a wonderfull stay next booking direct or email. Regards, Management team.
      Responded August 13, 2018
      Chateau The Meliya Hotel & Apartment
      9.6
      Exceptional
      Therese from Canada
      Couple
      Studio Twin Room
      Stayed 7 nights in March 2018
      Merveilleux séjour ”
      Nous avons passé du bon temps au Chateau the Meliya. Bien situé près des sites touristiques accessibles à pied. Propreté irréprochable. Grands parcs à proximité pour marcher et rejoindre les restos. Personnel empressé de répondre à toutes nos demandes.
      Reviewed March 30, 2018
      Dear Therese, Thanks for review, we are delighted to share this comment to our team to make it change to better more. we hope to see you again next time. Regards, Sam Ath
      Responded March 31, 2018
      Chateau The Meliya Hotel & Apartment
      10.0
      Exceptional
      Nicholas from Cambodia
      Solo traveler
      Studio Twin Room
      Stayed 1 night in March 2018
      Excellent. Just make sure you're above 4th floor”
      We love this hotel. The only downside is that 4th floor and below the view is bare walls and pipes, whereas there are wonderful views above that. Even when requesting a higher room, this isn't guaranteed. On this occasion I had a 7th floor view- wonderful- but think it's worth mentioning the lower floor issue from previous experience. I do think the hotel should consider a lower rate for the lower floors.
      Reviewed March 29, 2018
      Nicholas, More appreciated for your comment, it's very important to us to share with teamwork, we're thankful to take time wrote this review, we try to make it changed and keeping better on our service. Please feel free to contact us direct or email next time. Regards, Sam Ath
      Responded August 13, 2018
      Chateau The Meliya Hotel & Apartment
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      • Excellent location
      • Independence Monument
      • Capitol Bus Station is within 1.49 km