Mixed feelings”

We’ve been coming here for 15 years because we love the variety in the public facilities. I just feel that the experience is not on par with the room price. Room is spacious and clean. No drawers and no where to hang wet clothes. Glass bathroom door with clear view of the toilet...WHY? water spots on shower and tub walls make it look dirty. Very mixed training for staff. Management was courteous and professional, front desk was efficient and cold, girl in spa area was rude. She acted like we were inconveniencing her by charging drinks to the room. Called the front desk and turned away so I couldn’t hear what she was saying. Public bathroom smelled so bad that it wafted over the whole indoor spa area all 3 days.

bad reception service ”

I am hardly to meet such bed service from any hotel's reception. In 12/24 pm 14:10 I gave their reception a phone call. B/c I planned to go out and I hoped someone come to make up my room. So I called No. 9 to the reception. the one who picked up phone answered in very unfriendly and no patience way. I feel so uncomfortable to talk with that women. Honestly the hotel room is not that cheap, the facilities are not that new. 99% stuff in this hotel are really nice, except that unfriendly reception stuff. This is not my first to live in this hotel. But i think i will consider others next time. To avoid to see that unfriendly reception women. 這次住，遇到服務很糟的女櫃檯人員，不用受訓學習應對，就做櫃檯。對該飯店的形象應該是極大的損害吧

Vacation”

The hotel is a bit aged and some modification is required. The location of the hotel is great and the SPA are great and also have slides for kids to have fun with. This really takes some pressure off our shoulder.

Very good water facilities ”

Nice water slides for kids and many different kinds of small hot spring pools. I particular enjoyed the jacuzzis. The water pressure is high and it’s so relaxing after the SPA.

Old hardware need renovation”

Like: -Breakfast was quite good and there's an old man making balloons for the kids. -Location of this hotel was good. Many restaurants around and massage place around. -Kids enjoying the hot spring facilities a lot despite it is old and dated. The idea of having different types of hot spring and scent inside the sauna is great but the facilities seriously need renovation. Dislike: -The bell boy didn't help us with the luggage when we checked in. -The guest lift door closes after few seconds. I lost balance and fell on the floor after I got hit by the lift door. -The changing/shower room inside the hot spring smells very bad. It really needs renovation. We can't stand the smell and we went back to our room to take shower. -The hardware inside the hotel room also need renovation. The curtain inside the shower were so dirty and the bathroom floor was flooded after we took shower.

Nice Hotel”

everything oke, and the Hot Pool is nice.. my child enjoy it very much and the hotel is clean and near a lot of restaurant.

Reasonable price”

Everything is ok, though some of the facilities are a bit old, as the price is not expensive, so, the overall experience is ok.

Overall good experience”

Overall good staying experience. The room is very huge. I think can sleep up to 6 or 7 persons. The breakfast is okay and the uncle give free balloons top up the marks. The facilities is old but still usable. Looking forward renovation and better facilities.

Common areas were ok, very family oriented place. The rooms were great. ”

Room size was great for two people. Breakfast was nice too. The common pools could use more attention, but expected of places with lots of kids.

Reception ”

Not responsive when speaking to them on my day of check-in. Asked for Info before you were offered ssistance. At the public spa, the staff was better in Svc.

Nice water facility”

The variety of hotspring and the water slides in the hotel is great for kids. We have three kids at the age of 8,9 and 12 and we enjoyed a great time there.

Excellent”

Cons: Good wifi service Not too far away from the train station or bus station Pros: It is too early of the closing time for the breakfast, only to 10:00am

Good”

The hotel is VERY out of date! Everything is very old. Hotel location is good!

Nice spa”

Nice spa

Good location and good facility for family trip.”

Good location and good facility for family trip.

Quick review”

Room was huge, breakfast was good. However decor very dated and some parts in need of repairs or replacement.

Old and dirty”

Not value for money. We paid sgd 210 for 1 night stay. The room was quite run down and there were mirrors every where in the room and also the lighting was very dim. We felt it wasn't so "clean" as my little one was tossing and turning around whole night and eventually fell down the bed.

Very good water facilities ”

The location is close to the busy street so it’s easy to walk around and have some street food.

Awesome!”

Breakfast is delicious!

not value ”

Too expensive ,and no really value for it .