Swimming pool, Cinnamon Citadel Kandy in Kandy
Cinnamon Citadel Kandy
Food and beverages, Cinnamon Citadel Kandy in Kandy
Swimming pool, Cinnamon Citadel Kandy in Kandy
Reception, Cinnamon Citadel Kandy in Kandy
Garden, Cinnamon Citadel Kandy in Kandy
Facilities, Cinnamon Citadel Kandy in Kandy

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8.3Excellent

1,344 reviews

1,344 reviews

Cleanliness 8.6
Service 8.5
Facilities 8.3
Room comfort and quality 8.3
Value for money 8.2
Location 8.1
See map

8.1Excellent

Location rating score

Excellent location - 1.17 kilometers from city center
Parking
FREE
Popular landmarks
Bahiravokanda Vihara Buddha Statue
1.5 km
Udawattekele Sanctuary
2.0 km
Kandy View Point
2.2 km
Temple of the Sacred Tooth Relic
2.4 km
Kandy Garrison Cemetery
2.6 km
Closest landmarks
Asgiriya
730 m
Premadasa Jems
1.0 km
Kandy Central Hospital
1.1 km
Mahayyawa Grand Mosque
1.1 km
Blackout
1.1 km

Cinnamon Citadel Kandy

124 Srimath Kuda Ratwatte Mawatha, Mahaweli River Front, Kandy, Sri Lanka, 20000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Mahaweli River Front part of Kandy, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Temple of the Sacred Tooth Relic. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

Highlights

Hygiene Plus

Front desk [24-hour]

Airport transfer

Great Breakfast

Great View

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Swimming pool [outdoor]

Fitness center

BBQ facilities

Luggage storage

Your dates are popular among travelersUsers are booking a place in Kandy every 13 minutes on Agoda.com
Value for money8.2
Distance to city center6 Km
Location rating8.1
Nearest airportSigiriya Airport (GIU)
Distance to airport73.2 km

Rooms available at Cinnamon Citadel Kandy

Excellent
Room comfort & quality

8.3

Superior
...
  • Room size: 39 m²/420 ft²
  • Garden view
  • 1 double bed or 2 single be...
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Deluxe
...
  • Room size: 49 m²/527 ft²
  • Garden view
  • 1 double bed or 2 single be...
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Superior Garden Room
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 1 double bed or 2 single be...
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Superior Garden Terrace
...
  • Room size: 29 m²/312 ft²
  • Garden view
  • 1 double bed or 2 single be...
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Superior Double or Twin Room with Lake View
...
  • Room size: 29 m²/312 ft²
  • Mountain view
  • 2 single beds or 1 double b...
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Superior River View Room
...
  • Room size: 42 m²/452 ft²
  • River view
  • 2 single beds and 1 double ...
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Suite
...
  • Room size: 70 m²/753 ft²
  • Balcony/terrace
  • 1 double bed or 2 single be...
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Deluxe Single
...
  • Balcony/terrace
  • Shower
  • 1 queen bed
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Room Assigned on Arrival
...
  • Balcony/terrace
  • Shower
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Deluxe Triple Room
...
  • Balcony/terrace
  • Shower
  • 1 queen bed
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Top things to do in Kandy

Up to 10% off

Popular things to do

popular things to do

Frequently asked questions

Does Cinnamon Citadel Kandy have bars on-site?

Experience your trip the best way possible with Cinnamon Citadel Kandy's bar and poolside bar accessible right in front of your doorstep for when you need a drink or two.

What types of facilities are offered for kids at Cinnamon Citadel Kandy?

While on holiday with your family, your kids can also enjoy the fun in sports and recreation facilities offered at Cinnamon Citadel Kandy such as kids pool.

What are the property's policies for children's bedding at Cinnamon Citadel Kandy?

Cinnamon Citadel Kandy's policy regarding children's bedding considers guests age 12 years and older as adults, and therefore must use an extra bed which will incur an additional charge. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

How many rooms does Cinnamon Citadel Kandy have?

Cinnamon Citadel Kandy has a total of 119 rooms.

At what time of the year is Cinnamon Citadel Kandy most popular?

Cinnamon Citadel Kandy's most popular month where verified tourists have stayed the most is in December.

What do guests love most about Cinnamon Citadel Kandy?

Past guests that stayed at Cinnamon Citadel Kandy have given this property a rating of 8.577 for its remarkable cleanliness as the main highlight for their stay.

What is the verified guest review consensus about Cinnamon Citadel Kandy's view?

60.0% of our past customer critiques have given an optimistic review and comments about this property's view. You can look up on more detailed customer reviews, and comments for Cinnamon Citadel Kandy down in the review section.

What is the verified guest review consensus about Cinnamon Citadel Kandy's swimming pool?

60.0% of our verified visitor ratings have given an optimistic review and comments about this property's swimming pool. You can look up on more detailed customer reviews, and comments for Cinnamon Citadel Kandy down in the review section.

What is the typical rating that verified Solo travelers' have given to Cinnamon Citadel Kandy?

Past solo travelers that have stayed at this property have given Cinnamon Citadel Kandy an average rating of 8.0. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that past Business travelers' have given to Cinnamon Citadel Kandy?

Verified business travelers that have stayed at this property have given Cinnamon Citadel Kandy an average rating of 8.1. You can look up more detailed customer assessments and feedback by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that verified Couples' have given to Cinnamon Citadel Kandy?

Past couple travelers that have stayed at this property have given Cinnamon Citadel Kandy an average rating of 8.3. You can look up on more descriptive customer testimonials, and responses by filtering for a specific type of verified guest travelers down in the review section.

Is breakfast offered at Cinnamon Citadel Kandy?

Wake up to an incredible buffet and continental breakfast at Cinnamon Citadel Kandy. Travelers can enjoy breakfast offered with an additional charge of 3500 LKR for adults if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is generally included for less than buying it at the resort.

More about Cinnamon Citadel Kandy

More about Cinnamon Citadel Kandy

Experience Tranquility and Luxury at Cinnamon Citadel Kandy

Welcome to Cinnamon Citadel Kandy, a serene retreat nestled amidst the lush greenery of Kandy, Sri Lanka. With its breathtaking views of the Mahaweli River and the stunning mountains, this 4-star hotel offers a perfect blend of tranquility and luxury. Whether you are seeking a romantic getaway or a family vacation, Cinnamon Citadel Kandy promises an unforgettable experience. As you step into the hotel, you will be greeted by a warm and inviting atmosphere. The hotel's elegant design and modern amenities create a soothing ambiance, making it the ideal sanctuary for relaxation. With its convenient location just 6 kilometers away from the city center, you can easily explore the vibrant culture and rich history of Kandy. Check-in at Cinnamon Citadel Kandy begins at 02:00 PM, allowing you to settle in and start your vacation at your own pace. The hotel's friendly and attentive staff will ensure a seamless check-in process, making you feel right at home. When it's time to bid farewell to this enchanting retreat, check-out is until 12:00 PM, giving you ample time to savor your last moments in this paradise. Cinnamon Citadel Kandy boasts 119 well-appointed rooms, each designed with your comfort in mind. The hotel's commitment to excellence is evident in every detail, from the tastefully decorated interiors to the modern amenities provided. Whether you choose a Deluxe Room, a Suite, or a Family Room, you can expect a peaceful haven where you can unwind and rejuvenate after a day of exploring. The hotel was last renovated in 2012, ensuring that you will enjoy a contemporary and stylish stay. At Cinnamon Citadel Kandy, families are warmly welcomed. Children between the ages of 6 to 11 can stay free of charge, making it an excellent choice for a family-friendly vacation. The hotel's child policy ensures that your little ones will have a memorable stay, with plenty of activities and amenities to keep them entertained. From the inviting swimming pool to the dedicated kids' club, there is something for everyone to enjoy. With a journey time of approximately 240 minutes to the airport, Cinnamon Citadel Kandy offers a peaceful and secluded haven away from the hustle and bustle of city life. Whether you are seeking a romantic escape, a family adventure, or a tranquil retreat, this hotel is the perfect choice. Immerse yourself in the natural beauty of Kandy and indulge in the luxury and comfort that Cinnamon Citadel Kandy has to offer.

Unwind and Indulge in Entertainment at Cinnamon Citadel Kandy

At Cinnamon Citadel Kandy, you can expect a delightful array of entertainment facilities that will leave you feeling relaxed and rejuvenated. Whether you're in the mood for a lively evening or a peaceful retreat, this hotel has something for everyone. Step into the vibrant bar, where you can sip on expertly crafted cocktails and enjoy live music performances. The bar offers a cozy and inviting atmosphere, perfect for socializing with friends or simply unwinding after a long day of exploring Kandy. Immerse yourself in the soothing melodies and let the music transport you to a world of pure bliss. For those seeking tranquility, the hotel's picturesque garden provides a serene escape. Take a leisurely stroll amidst lush greenery and colorful blooms, and let the gentle breeze caress your skin. The garden also offers the perfect setting for outdoor events and gatherings, where you can enjoy a delightful evening under the starlit sky. No matter your preference, Cinnamon Citadel Kandy ensures that your entertainment needs are met. Indulge in the lively ambiance of the bar or find solace in the hotel's enchanting garden – the choice is yours. Book your stay now and experience the perfect blend of relaxation and entertainment at Cinnamon Citadel Kandy.

Stay Active and Have Fun at Cinnamon Citadel Kandy's Sports Facilities

Cinnamon Citadel Kandy offers a range of sports facilities that are sure to keep you active and entertained during your stay. Whether you are a fitness enthusiast or simply looking to have some fun, this hotel has got you covered. Start your day by breaking a sweat at the well-equipped fitness center. With state-of-the-art equipment and a spacious workout area, you can enjoy a fulfilling exercise session. If you prefer a more refreshing activity, take a dip in the outdoor pool. Surrounded by lush greenery and offering stunning views of the river, this pool is the perfect place to relax and rejuvenate. For those who enjoy friendly competition, Cinnamon Citadel Kandy provides a table tennis facility. Gather your friends or challenge fellow guests to a thrilling game of ping pong. If you're in the mood for some outdoor adventure, head to the river and hop on one of the boats available. Explore the scenic surroundings and soak in the tranquility of the water. After a day of activities, unwind at the poolside bar. Sip on a refreshing cocktail or enjoy a cold beer while taking in the picturesque views. With its range of sports facilities, Cinnamon Citadel Kandy ensures that your stay is not only comfortable but also filled with excitement and memorable experiences.

Convenience Facilities at Cinnamon Citadel Kandy

Cinnamon Citadel Kandy offers a range of convenience facilities to ensure a comfortable and hassle-free stay. With services such as laundry service, room service, and dry cleaning, guests can easily take care of their clothing needs without having to leave the hotel. The hotel also provides safety deposit boxes, giving guests peace of mind knowing their valuables are secure. For those in need of assistance or recommendations, the concierge is available to provide personalized service and help plan activities in and around Kandy. Stay connected with the complimentary Wi-Fi available in all rooms and public areas, allowing guests to easily stay in touch with loved ones or browse the internet. Additionally, Cinnamon Citadel Kandy offers a designated smoking area for guests who smoke, ensuring a comfortable environment for all. With luggage storage and daily housekeeping services, guests can keep their rooms tidy and organized throughout their stay. The hotel also features a laundromat, making it convenient for guests to do their own laundry if desired. Overall, Cinnamon Citadel Kandy's convenience facilities cater to the needs of every guest, providing a seamless and enjoyable experience.

Convenient Transport Facilities at Cinnamon Citadel Kandy

At Cinnamon Citadel Kandy, we understand the importance of hassle-free travel, which is why we offer a range of convenient transport facilities for our guests. Whether you're arriving from the airport or planning to explore the beautiful city of Kandy, we have got you covered. For a seamless start to your stay, our airport transfer service ensures a smooth journey from the Bandaranaike International Airport to our hotel. Sit back and relax as our professional drivers take care of your transportation needs. If you're looking to explore the city and its surroundings, our tour desk can assist you in planning and booking exciting excursions. From visiting the iconic Temple of the Tooth Relic to exploring the lush tea plantations in the nearby hills, our knowledgeable staff will help you create unforgettable experiences. For those traveling with their own vehicles, we provide valet parking and a car park onsite. You can rest easy knowing that your vehicle is safe and secure throughout your stay. Additionally, our taxi service is available for convenient transportation to and from any destination in and around Kandy. To further enhance your travel experience, our ticket service allows you to easily book tickets for local attractions and events. Whether you're interested in cultural shows, wildlife safaris, or scenic train rides, our staff will ensure you have access to the best experiences Kandy has to offer. With our comprehensive range of transport facilities, including a car park free of charge, Cinnamon Citadel Kandy ensures that your journey to and around Kandy is comfortable, convenient, and stress-free.

Luxurious Room Facilities at Cinnamon Citadel Kandy

Cinnamon Citadel Kandy offers a range of luxurious room facilities to ensure a comfortable and enjoyable stay for its guests. Each room is equipped with modern amenities, including air conditioning, allowing guests to adjust the temperature to their preference and escape the tropical heat of Kandy. For those seeking relaxation and indulgence, the hotel provides bathrobes, perfect for unwinding after a long day of exploring the city. Guests can also stay informed with a complimentary daily newspaper, keeping up-to-date with the latest news and events. Entertainment options are abundant with in-house movies available in every room. Whether guests are in the mood for a blockbuster film or a classic favorite, they can enjoy a private movie night from the comfort of their own room. A hairdryer is also provided, ensuring that guests can easily style their hair before heading out to explore the city or attend a business meeting. Each room is equipped with a television, offering a wide selection of channels to choose from. Whether guests want to catch up on their favorite shows or watch the latest sports events, they will have plenty of entertainment options at their fingertips. A well-stocked mini bar is available in every room, offering a variety of beverages and snacks for guests to enjoy at their convenience. Guests can also take advantage of the balcony or terrace, providing a serene space to relax and take in the breathtaking views of the surrounding landscapes. Satellite/cable TV is also provided, ensuring guests can access a wide range of channels and stay connected to the world. Additionally, a refrigerator is available in each room, allowing guests to store their own food and beverages if desired. With its array of modern amenities and thoughtful touches, Cinnamon Citadel Kandy ensures that guests have everything they need for a comfortable and enjoyable stay in Kandy, Sri Lanka.

Delightful Dining Experiences at Cinnamon Citadel Kandy

Indulge in a variety of culinary delights at Cinnamon Citadel Kandy's dining facilities. Whether you're in the mood for a quick coffee or a lavish feast, this hotel has you covered. Start your day off right with a delicious breakfast buffet, offering a wide range of options to suit every palate. From fresh fruits and pastries to hot dishes and made-to-order omelettes, you'll find everything you need to fuel your day of exploration. For a more formal dining experience, head to the hotel's elegant restaurant. With its charming ambiance and attentive service, it's the perfect setting for a romantic dinner or a celebratory meal with friends and family. Indulge in a delectable selection of local and international dishes, expertly prepared by the talented chefs. From traditional Sri Lankan curries to international favorites, there's something to satisfy every craving. If you prefer a more casual setting, the hotel's coffee shop is the ideal spot to unwind and enjoy a cup of freshly brewed coffee or tea. Pair your beverage with a tempting selection of pastries and snacks, perfect for a quick pick-me-up or a leisurely afternoon treat. For those who prefer the comfort of their own room, Cinnamon Citadel Kandy offers convenient room service. Choose from a diverse menu of delectable dishes and have them delivered straight to your door. Whether you're craving a late-night snack or a full-course meal, the hotel's room service is available around the clock to cater to your every need. If you're in the mood for a barbecue, the hotel provides BBQ facilities where you can grill up your favorite meats and vegetables. Gather with friends and family in the beautiful outdoor area, complete with comfortable seating and stunning views of the surrounding landscape. For those who enjoy cooking their own meals, the hotel also offers a shared kitchen where you can prepare your own culinary creations. Stocked with all the necessary utensils and appliances, it's a convenient option for those who prefer a more hands-on approach to dining. With daily housekeeping ensuring a clean and comfortable environment, you can focus on enjoying your dining experiences to the fullest. From a hearty breakfast to a romantic dinner, Cinnamon Citadel Kandy's dining facilities provide a range of options to suit every taste and occasion.

Experience Comfort and Luxury at Cinnamon Citadel Kandy

At Cinnamon Citadel Kandy, we offer a range of spacious and stylish rooms to suit every traveler's needs. Choose from our Deluxe rooms, Superior rooms, Superior Garden rooms, or Superior River View rooms for a truly unforgettable stay in Kandy, Sri Lanka. Our Deluxe rooms, measuring 48 square meters, provide ample space for relaxation and feature either one double bed or two single beds. With tasteful decor and modern furnishings, these rooms offer a comfortable and inviting atmosphere. For those seeking a touch of elegance, our Superior rooms are the perfect choice. With a size of 39 square meters, these rooms offer a cozy and intimate setting, complete with either one double bed or two single beds. If you prefer a serene garden view, our Superior Garden rooms are ideal. These spacious rooms, measuring 42 square meters, provide a tranquil oasis with lush greenery and natural beauty. For a breathtaking view of the river, our Superior River View rooms are the ultimate choice. With a size of 42 square meters, these rooms offer a picturesque setting and feature either two single beds or one double bed. By booking your stay at Cinnamon Citadel Kandy through Agoda, you can enjoy the best prices and a hassle-free experience. Agoda guarantees the lowest rates, ensuring that you get the best value for your money. With Agoda's user-friendly platform, you can easily browse and book your preferred room type at Cinnamon Citadel Kandy, making your travel planning a breeze. So why wait? Book your stay with us on Agoda today and experience the perfect blend of comfort and luxury in the heart of Kandy.

Experience the Serenity of Mahaweli River Front in Kandy

Nestled amidst the lush greenery of Kandy, Sri Lanka, Cinnamon Citadel offers a tranquil escape with its stunning location on the banks of the majestic Mahaweli River. The hotel's prime position provides guests with breathtaking views of the river and the surrounding mountains, creating a serene and picturesque setting. The Mahaweli River, known as the longest river in Sri Lanka, flows gently alongside the hotel, offering guests a soothing ambiance and a chance to connect with nature. Take a leisurely stroll along the riverfront and feel the gentle breeze as it rustles through the trees. Immerse yourself in the serene atmosphere and enjoy the calming sound of the flowing water, creating a sense of peace and tranquility. For those seeking adventure, the Mahaweli River also offers exciting activities such as river rafting and boat rides. Embark on an exhilarating journey down the rapids or simply cruise along the calm waters, taking in the scenic beauty that surrounds you. Whether you are a nature lover, an adventure enthusiast, or simply seeking a peaceful retreat, the Mahaweli River Front at Cinnamon Citadel Kandy is the perfect place to unwind and rejuvenate.

Traveling to Cinnamon Citadel Kandy

Welcome to Cinnamon Citadel Kandy, a stunning riverside retreat nestled in the heart of Kandy, Sri Lanka. Getting to this picturesque destination is a breeze, with several convenient options available from the nearest airports. If you're arriving at Bandaranaike International Airport in Colombo, the most common choice is to hire a private taxi or arrange a transfer through the hotel. The journey takes approximately three and a half hours, offering a scenic drive through the lush Sri Lankan countryside. Alternatively, you can take a direct train from Colombo to Kandy, which is a popular option for those seeking an authentic local experience. The train ride takes around four hours and provides breathtaking views of tea plantations, misty mountains, and charming villages along the way. For travelers arriving at Mattala Rajapaksa International Airport in Hambantota, the most convenient option is to hire a private taxi or arrange a transfer through the hotel. The journey to Cinnamon Citadel Kandy takes approximately four and a half hours, allowing you to relax and enjoy the beautiful landscapes of Sri Lanka. Once you arrive at Cinnamon Citadel Kandy, you'll be captivated by its serene location on the banks of the Mahaweli River. Surrounded by lush greenery and offering panoramic views of the surrounding mountains, this hotel is the perfect retreat for nature lovers and those seeking tranquility. With its luxurious accommodations, exquisite dining options, and a range of recreational facilities, Cinnamon Citadel Kandy promises an unforgettable stay in the heart of Sri Lanka. Whether you choose to travel by road or rail, the journey to Cinnamon Citadel Kandy is an experience in itself. So sit back, relax, and get ready to immerse yourself in the natural beauty and warm hospitality of this enchanting destination.

Discover the Natural Beauty and Cultural Heritage near Cinnamon Citadel Kandy

Nestled amidst the breathtaking natural surroundings of Kandy, Sri Lanka, Cinnamon Citadel Kandy offers easy access to several captivating landmarks and attractions. One of the notable landmarks nearby is the majestic Mahaweli River, which flows gracefully through the city. As the longest river in Sri Lanka, it not only adds to the scenic beauty but also provides opportunities for river cruises and water sports, allowing guests to immerse themselves in the tranquility of the surroundings. Another landmark worth exploring is the Katugastota Old Bridge, an architectural marvel that dates back to the British colonial era. This iconic bridge offers stunning views of the river and the surrounding landscape, making it a popular spot for photography enthusiasts and nature lovers. For those interested in the local arts scene, the Sigiri Theater is a must-visit attraction. Located within a short distance from the hotel, this theater showcases traditional Sri Lankan dance and music performances, allowing guests to experience the rich cultural heritage of the region. Additionally, the Gohagoda Hospital is conveniently located nearby, ensuring that guests have access to medical facilities in case of any emergencies. With its strategic location and proximity to these landmarks and attractions, Cinnamon Citadel Kandy provides an ideal base for exploring the natural beauty and cultural heritage of Kandy.





Indulge in a Gastronomic Adventure

When you stay at Cinnamon Citadel Kandy, you are not only treated to luxurious accommodations and breathtaking views, but you are also surrounded by a plethora of dining options that will tantalize your taste buds. Just a short distance away from the hotel, you will find the renowned Thotupola Residence, where you can indulge in a cooking class and learn the secrets of authentic Sri Lankan cuisine. Immerse yourself in the vibrant flavors and fragrant spices as you create traditional dishes under the guidance of skilled chefs. After the class, you can savor your creations and enjoy a truly memorable dining experience. Whether you are a culinary enthusiast or simply appreciate good food, the restaurants near Cinnamon Citadel Kandy will surely leave you satisfied and craving for more.

Shop Till You Drop at Premier Shopping Destinations

Located in the heart of Kandy, Cinnamon Citadel Kandy offers easy access to a plethora of shopping landmarks. Just a short distance away, you'll find Premadasa Jems, a renowned jewelry store that showcases exquisite gemstones and dazzling jewelry pieces. Step into this treasure trove and be mesmerized by the stunning collection of sapphires, rubies, emeralds, and more. Whether you're looking for a statement piece or a unique souvenir, Premadasa Jems is the perfect place to find that special gem. With friendly and knowledgeable staff, you can trust that you'll receive expert advice and assistance in selecting the perfect piece. Indulge in a shopping spree and take home a piece of Sri Lanka's rich heritage from Premadasa Jems, just moments away from Cinnamon Citadel Kandy.

Affordable Luxury: Experience Cinnamon Citadel Kandy at a Great Price

When it comes to finding the perfect accommodation in Kandy, look no further than Cinnamon Citadel Kandy. With an average price of $123 per room, this stunning hotel offers a luxurious experience at a surprisingly affordable rate. Compared to the average price of a hotel room in Kandy, which is $119, Cinnamon Citadel Kandy provides exceptional value for money. At Cinnamon Citadel Kandy, you can indulge in the opulence of spacious and elegantly designed rooms, complete with modern amenities and breathtaking views of the surrounding lush greenery. Whether you're traveling for business or leisure, you'll find everything you need for a comfortable stay, from cozy beds and pristine bathrooms to complimentary Wi-Fi and flat-screen TVs. With its prime location on the banks of the Mahaweli River and close proximity to popular attractions like the Temple of the Tooth Relic and the Royal Botanical Gardens, Cinnamon Citadel Kandy offers convenience and accessibility without compromising on quality. So why settle for an average hotel room in Kandy when you can experience the exceptional hospitality and luxurious amenities of Cinnamon Citadel Kandy at just a slightly higher price? Book your stay today and elevate your Kandy getaway to new heights!

Exceptional Service and Stunning Location

Cinnamon Citadel Kandy is a hidden gem nestled in the heart of Kandy, Sri Lanka. With its amazing location and very kind and helpful staff members, this hotel offers an unforgettable experience for its guests. The beautiful view, delicious food, and friendly, helpful staff truly make this hotel stand out. The rooms are impeccably clean and the food is absolutely delicious. The hotel also boasts a lovely pool and comfortable rooms. The restaurant is a highlight, offering a delightful dining experience. The staff go above and beyond to make guests feel welcome, especially those with young children. The hotel's exceptional service and warm hospitality make it a top choice for travelers. Don't miss out on the delicious breakfast spread that will leave you satisfied and ready for the day ahead. Cinnamon Citadel Kandy is a must-visit hotel that guarantees a fabulous experience.

Exceptional Customer Ratings at Cinnamon Citadel Kandy

Cinnamon Citadel Kandy in Kandy, Sri Lanka, has garnered exceptional customer ratings across various categories, making it a top choice for travelers seeking a memorable stay. With an overall rating of 8.3, this hotel has consistently impressed guests with its outstanding service and amenities. One of the standout features of Cinnamon Citadel Kandy is its excellent value. With a rating of 8.2 for value, guests have praised the hotel for providing a high-quality experience at a reasonable price. From the moment you step foot into this beautiful property, you'll be greeted by a warm and friendly staff who go above and beyond to ensure your comfort and satisfaction. The hotel's facilities also receive high praise, with a rating of 8.3. Whether you're looking to relax by the pool, indulge in a spa treatment, or stay active in the fitness center, Cinnamon Citadel Kandy has it all. The well-maintained facilities provide a luxurious and tranquil atmosphere, allowing guests to unwind and rejuvenate during their stay. When it comes to dining, Cinnamon Citadel Kandy doesn't disappoint. With a rating of 8.2 for food and dining, guests can expect a culinary experience that tantalizes their taste buds. The hotel offers a variety of dining options, including a buffet restaurant serving delectable international cuisine, as well as a bar where guests can enjoy refreshing drinks and cocktails. Cleanliness is another aspect that sets Cinnamon Citadel Kandy apart, with a rating of 8.6. Guests have consistently praised the hotel for its immaculate rooms and public areas, ensuring a comfortable and hygienic stay. In terms of location, Cinnamon Citadel Kandy scores an impressive 8.1. Situated amidst lush greenery and overlooking the Mahaweli River, this hotel provides a serene and picturesque setting. While offering a peaceful retreat, it is also conveniently located close to popular attractions such as the Temple of the Tooth Relic and the Kandy Lake, allowing guests to easily explore the city. Guests can expect nothing less than exceptional comfort at Cinnamon Citadel Kandy, with a rating of 8.3. The hotel offers spacious and well-appointed rooms, equipped with modern amenities and plush furnishings, ensuring a restful and enjoyable stay. Last but not least, the staff performance at Cinnamon Citadel Kandy is highly commendable, with a rating of 8.5. The dedicated and attentive staff members are always ready to assist guests with a warm smile, providing personalized service that exceeds expectations. With its exceptional customer ratings across various categories, Cinnamon Citadel Kandy is a hotel that consistently delivers an unforgettable experience. From its outstanding value and top-notch facilities to its delectable dining options and impeccable cleanliness, this hotel truly goes above and beyond to ensure guest satisfaction. Combined with its picturesque location, comfortable rooms, and exceptional staff performance, Cinnamon Citadel Kandy is the perfect choice for travelers seeking a memorable stay in Kandy, Sri Lanka.

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Amenities and facilities

Excellent
Facilities

8.3

Most talked about facilities

Food & Dining

63 mentions

Breakfast

30 mentions

Swimming Pool

30 mentions

Housekeeping

19 mentions

Languages spoken
  • English
  • Sinhala
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Boating
  • Fitness center
  • Game room
  • Garden
  • Hiking
  • On-site entertainment
  • Outdoor recreational features
  • Pool with view
  • Swimming pool [outdoor]
  • Table tennis
  • Ticket services
  • Tours
  • Water sports (non-motorized)
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service
  • Shared kitchen
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Grooming service
  • Ironing service
  • Laundromat
  • Laundry service
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Smoking area
  • Terrace
For the kids
  • Babysitting service
  • Family room
  • Kids meal
  • Playground
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Balcony/terrace
  • Bathrobes
  • Bathtub
  • Closet
  • Coffee/tea maker
  • Daily housekeeping
  • Daily newspaper
  • Desk
  • DVD/CD player
  • Fan
  • Fireplace
  • Free bottled water
  • Free instant coffee
  • Free welcome drink
  • Hair dryer
  • In-room safe box
  • Interconnecting room(s) available
  • Internet access – LAN
  • Internet access – wireless
  • Ironing facilities
  • Mini bar
  • Mirror
  • Mobility accessibility
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Telephone
  • Toiletries
  • Towels
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Vegetarian
  • Buffet
Restaurants on site
Cafe C
  • Cuisine: European
  • Menu: Buffet
Panorama
  • Cuisine: International
  • Menu: A-la-carte

Location

124 Srimath Kuda Ratwatte Mawatha, Mahaweli River Front, Kandy, Sri Lanka, 20000
Excellent
Location

8.1

Airports
  • Sigiriya Airport (GIU)
    73.2 km
  • Bandaranaike International Airport (CMB)
    82.8 km 3.1 hour drive
Public transportation
  • Mahaiyawa
    1.2 km
  • Asgiriya Railway Station
    1.6 km
Hospital or clinic
  • Kandy Central Hospital
    1.1 km
Convenience store
  • Best One Store
    1.9 km
Cash withdrawal
  • ATM
    1.2 km

What's nearby

Popular landmarks
  • Bahiravokanda Vihara Buddha Statue
    1.5 km
  • Udawattekele Sanctuary
    2.0 km
  • Kandy View Point
    2.2 km
  • Temple of the Sacred Tooth Relic
    2.4 km
  • Kandy Garrison Cemetery
    2.6 km
  • Kandy War Cemetery
    3.2 km
  • New Ranweli Spice Garden
    4.2 km
  • Ceylon Tea Museum
    4.3 km
  • Royal Botanical Gardens
    5.0 km
  • Lankatilaka Temple
    7.8 km
Nearby landmarks
  • Asgiriya
    730 m
  • Premadasa Jems
    1.0 km
  • Kandy Central Hospital
    1.1 km
  • Mahayyawa Grand Mosque
    1.1 km
  • Blackout
    1.1 km
  • Asgiriya Maha Vihara
    1.2 km
  • Kandy Private Hospital Ltd
    1.2 km
  • Mahaiyawa
    1.2 km
  • Swiss Residence
    1.2 km
  • Gohagoda Hospital
    1.2 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 6-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Children 6 – 11 years old will be charged USD 40 per child per night when using existing bedding. Children 12 years and over are considered as adults.
  • Please note that the property will be charging an additional 2.56% of the total rate for arrivals, effective from October 1st onwards, in the event that the final room bill will be paid in LKR.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00
Getting around
  • Airport transfer fee85 USD
  • Distance from city center6 Km
  • Travel time to airport (minutes)240
Extras
  • Breakfast charge (unless included in room price)3500 LKR
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors2
  • Number of restaurants2
  • Number of rooms 119
  • Room voltage230
  • Most recent renovation2012

Property announcements

As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.

Reviews of Cinnamon Citadel Kandy from real guests

8.3
Cleanliness8.6
Service8.5
Facilities8.3
Room comfort and quality8.3
Value for money8.2
Location8.1
High score for Kandy
Rating
9+ Exceptional (251)
8-9 Excellent (143)
7-8 Very Good (156)
6-7 Good (69)
<6 Below Expectation (73)
Guest Type
Room Type
Language

Show reviews that mention 

Showing 692 verified guest comments
12345
9.6
Exceptional
Lawrance from Malaysia
Couple
Superior
Stayed 3 nights in April 2023

Nice clean hotel with friendly staff”

We had a nice room with a garden view. The pool is lovely and although not heated, it’s not cold to swim. For the 3 nights we stayed there, they have different bands performing in the evening. A nice way to enjoy the evening. Only downside was the noise level just for a day (Friday evening). We can hear disco music playing from our room.

Reviewed April 06, 2023

Dear Lawrance, Greetings from Cinnamon Citadel! Thank you for your review. We are glad that you had a satisfying indulgence at Cinnamon Citadel Kandy. We are pleased to know that you enjoyed the service we have provided. Whilst thanking you for your patronage, we do look forward in welcoming you to Cinnamon Citadel once again. Best Regards, Team Cinnamon Citadel

Responded April 16, 2023
Cinnamon Citadel Kandy
10.0
Exceptional
sophie from United Kingdom
Family with young children
Superior
Stayed 2 nights in March 2020

Much better than expected ”

Had a 2 night stay here recently. Staff were amazing they made us feel so welcome and were great with our two young children. The food was gorgeous we had the buffet one night which had a great selection and all freshly cooked. Rooms were clean and comfortable. The views are amazing and we loved the open format of the hotel that looks over the pool/river. We did the river cruise which we highly recommend. Kandy centre is a easy 10 minute drive away. We would definitely return if we return to Kandy area

Reviewed March 06, 2020

Dear Sophie, Thank you for taking the time to share about the recent experience you had with us. We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was indeed a pleasure to have you with us And we are truly glad to realize that you had thoroughly experienced our hospitality and charmed by our gastronomic delights and by our ambience. We take pride in delivering quality guest service consistently & constantly. Once again, we would like to thank you for choosing Cinnamon Citadel. We look forward to your next visit to our property. Cinnamon Citadel Team

Responded March 07, 2020
Cinnamon Citadel Kandy
9.6
Exceptional
Peter from United Kingdom
Solo traveler
Superior
Stayed 2 nights in March 2023

Nice hotel”

Despite the location being a little out of town, the hotel offered a perfect respite after a day of sightseeing. Great facilities, breakfast was extensive and staff very friendly. Recommended.

Reviewed April 09, 2023

Dear Peter, Greetings from Cinnamon Citadel! Thank you for your review. We are glad that you had a satisfying indulgence at Cinnamon Citadel Kandy. We are pleased to know that you enjoyed the service we have provided. Whilst thanking you for your patronage, we do look forward in welcoming you to Cinnamon Citadel once again. Best Regards, Team Cinnamon Citadel

Responded April 16, 2023
Cinnamon Citadel Kandy
10.0
Exceptional
Jacques from Hungary
Couple
Superior
Stayed 1 night in February 2022

Simply perfect for this rate”

Friendly personnel, good food, Nice swimming pool, clean rooms,... What can you expect more?

Reviewed February 22, 2022

Dear Jacques , Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, We certainly hope to welcome you back at our resort to yet another memorable stay. Team Cinnamon Citadel.

Responded February 23, 2022
Cinnamon Citadel Kandy
9.6
Exceptional
Sathya from India
Couple
Superior
Stayed 2 nights in December 2022

Great relaxing property in Kandy. ”

Enjoyed the stay at Citadel. Staff were very friendly and welcoming. Good facilities and maintained top notch. Only draw back is , it's little faraway from main sopta, so getting back pickme or uber is not easy, book a full day cab if you want to visit spots and then get back.

Reviewed January 04, 2023

Dear Sathya, Greetings from Cinnamon Citadel! Thank you for staying with us and rating us. We look forward to welcoming you back. Regards, Team Cinnamon Citadel Kandy.

Responded January 30, 2023
Cinnamon Citadel Kandy
12345
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