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Cinnamon Citadel Kandy
Cinnamon Citadel Kandy
Cinnamon Citadel Kandy
Cinnamon Citadel Kandy
Cinnamon Citadel Kandy
Cinnamon Citadel Kandy
Cinnamon Citadel Kandy

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8.3

Excellent

1,428 reviews

1,428 reviews

View31
Food & Dining19
Housekeeping17
See map

8.1

Excellent

Location rating score

Excellent location - 1.17 kilometers from city center
Parking
FREE
Popular landmarks
Bahiravokanda Vihara Buddha Statue 1.5 km
Udawattekele Sanctuary 2.0 km
Kandy View Point 2.2 km
Temple of the Sacred Tooth Relic 2.4 km
Kandy Garrison Cemetery 2.6 km
Kandy War Cemetery 3.2 km
New Ranweli Spice Garden 4.2 km
Ceylon Tea Museum 4.3 km
Royal Botanical Gardens 5.0 km
Lankatilaka Temple 7.8 km
Nearby landmarks
Asgiriya 730 m
Premadasa Jems 1.0 km
Kandy Central Hospital 1.1 km
Mahayyawa Grand Mosque 1.1 km
Blackout 1.1 km
Asgiriya Maha Vihara 1.2 km
Kandy Private Hospital Ltd 1.2 km
Mahaiyawa 1.2 km
Swiss Residence 1.2 km
Gohagoda Hospital 1.2 km

Cinnamon Citadel Kandy

124 Srimath Kuda Ratwatte Mawatha, Mahaweli River Front, Kandy, Sri Lanka, 20000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Mahaweli River Front part of Kandy, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Temple of the Sacred Tooth Relic. Rated with 4 stars, this high-quality property provides guests with access to restaurant, fitness center and indoor pool on-site.

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Highlights

Front desk [24-hour]

Airport transfer

Excellent breakfast

Excellent view

Excellent food & dining

Hygiene Plus

Wellness

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details."

Facilities

Front desk [24-hour]

Airport transfer

Valet parking

Free Wi-Fi in all rooms!

Swimming pool [indoor]

Fitness center

BBQ facilities

Luggage storage

Cheaper than 95% of all properties in Kandy in the last 24 hoursCompared to 725 Kandy properties at Agoda for various dates
Value for money8.2
Distance to city center6 Km
Location rating8.1
Nearest airportSigiriya Airport (GIU)
Distance to airport73.2 km

Rooms available at Cinnamon Citadel Kandy

Excellent
Room comfort & quality

8.3

Superior
...
  • Room size: 39 m²/420 ft²
  • Garden view
  • 1 double bed or 2 single be...
Enter dates to see prices
Deluxe
...
  • Room size: 49 m²/527 ft²
  • Garden view
  • 1 double bed or 2 single be...
Enter dates to see prices
Superior Double or Twin Room with Lake View
...
  • Room size: 29 m²/312 ft²
  • Mountain view
  • 2 single beds or 1 double b...
Enter dates to see prices
Superior Garden Terrace
...
  • Room size: 29 m²/312 ft²
  • Garden view
  • 1 double bed or 2 single be...
Enter dates to see prices
Superior Garden Room
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 1 double bed or 2 single be...
Enter dates to see prices
Superior River View Room
...
  • Room size: 42 m²/452 ft²
  • River view
  • 2 single beds and 1 double ...
Enter dates to see prices
Weekday Offer - Superior Room with Upto 10% off Beverages, Early check-in at 11am & Late Check out at 2pm (Subject to Availability)
...
  • Room size: 29 m²/312 ft²
  • Shower and bathtub
  • 2 single beds and 1 queen b...
Enter dates to see prices
Suite
...
  • Room size: 70 m²/753 ft²
  • Balcony/terrace
  • 2 single beds or 1 double b...
Enter dates to see prices
Deluxe Triple
...
  • Balcony/terrace
  • Shower
Enter dates to see prices
Single Deluxe
...
  • Balcony/terrace
  • Shower
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Cinnamon Citadel Kandy?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Cinnamon Citadel Kandy?

Cinnamon Citadel Kandy is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 85 USD. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. For those who wish to drive their own cars, Cinnamon Citadel Kandy has a car park right on site for maximum convenience. Parking is free for guests. Parking options include a full-service valet for total ease. If you're looking for an easy way to get around Kandy with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Cinnamon Citadel Kandy?

Start your mornings right, with the continental and buffet breakfast options offered at Cinnamon Citadel Kandy. Adults can enjoy breakfast offered with an additional charge of 3500 LKR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Cinnamon Citadel Kandy?

Cinnamon Citadel Kandy features 2 on-site restaurants for your dining convenience.

What is the smoking policy at Cinnamon Citadel Kandy?

Cinnamon Citadel Kandy does permit smoking in some areas and is not 100% smoke-free.

What restaurants are nearby Cinnamon Citadel Kandy?

Restaurants including Cooking Class at Thotupola Residence are popular in Cinnamon Citadel Kandy’s neighborhood which is known as Mahaweli River Front.

What popular shopping places are close to Cinnamon Citadel Kandy?

Shopping options in Cinnamon Citadel Kandy’s Mahaweli River Front neighborhood include Premadasa Jems.

See map

Explore the neighborhood

What people love about Cinnamon Citadel Kandy

  • 10

    Exceptional
    Staff 

    "Friendly personnel, good food, Nice swimming pool, clean rooms,..."

    Jacques

    |

    February 22, 2022

  • 10

    Exceptional
    Staff 

    "Amazing locations and very kind and helpful staff members"

    Parikshit

    |

    February 20, 2021

  • 9.2

    Exceptional

    "once you are inside the property, you do not need to step out as the property has all the amenities needed."

    Deepak

    |

    January 14, 2021

Property ranking|Compared to 725 Kandy properties
See all rankings
Cheapest price score
Room comfort score
8.3/10
Cleanliness score
8.6/10
Value for money score
8.2/10
Better than
95
%
of Kandy properties
Better than
93
%
of Kandy properties
Better than
91
%
of Kandy properties
Better than
89
%
of Kandy properties
Overall rating:

8.3

Excellent
1,428 reviews
Cleanliness
8.6
Facilities
8.3
Location
8.1
Read all reviews >
What travelers say they love:
The staff was kind and very accomodative
baskar from India
Family with older children
More about Cinnamon Citadel Kandy

More about Cinnamon Citadel Kandy

Cinnamon Citadel Kandy

Get all that Kandy has to offer and all of its nearby adventures with a stay at Cinnamon Citadel Kandy. Only minutes from the city center, this strategic location ensures that guests can quickly and easily reach many local points of interest. Go beyond the touristy and get deeper into the offerings of Kandy with a stay at Cinnamon Citadel Kandy, located merely 2.3 km from Temple of the Sacred Tooth Relic.
Cinnamon Citadel Kandy provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi services provided by the hotel make exploring Kandy even more convenient.
If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site. The hotel provides front desk services such as concierge service, luggage storage and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. On cold days and nights, the hotel's on-site fireplace will keep you warm.
Staying for a long time, or just need clean clothes? laundromat, dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Feel right at home during your stay at Cinnamon Citadel Kandy. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Cinnamon Citadel Kandy include special design features like a balcony or terrace. In-room entertainment such as daily newspaper, television, in-room video streaming and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Cinnamon Citadel Kandy. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Guests who prefer to make their own meals will love the in-house BBQ facilities available here.
Cinnamon Citadel Kandy lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Don't forget to explore the hotel's easily accessible beach. Finish your vacation days right by dropping in at the spa and sauna. Start your vacation off right with a dip in the pool.
Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Cinnamon Citadel Kandy. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar can be as fun as a night out with your travel companions.
Guests who prefer to make their own meals will love the in-house BBQ facilities available here.
Cinnamon Citadel Kandy lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Don't forget to explore the hotel's easily accessible beach. Finish your vacation days right by dropping in at the spa and sauna. Start your vacation off right with a dip in the pool.
Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility.


Around the property

Take advantage of the opportunity to explore Kandy while in the city. An afternoon of browsing the works at Ceylon Tea Museum located 4.2 km away can familiarize you with the local art scene.


Around the property

Take advantage of the opportunity to explore Kandy while in the city. An afternoon of browsing the works at Ceylon Tea Museum located 4.2 km away can familiarize you with the local art scene.


Reasons to stay here

Rooms don't get much cheaper than here, being less than 95% of the city's accommodation.
Guests who stayed here rated the facilities above 94% of other accommodations in the city.
Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 94% of the city's accommodation.


Reasons to stay here

Rooms don't get much cheaper than here, being less than 95% of the city's accommodation.
Guests who stayed here rated the facilities above 94% of other accommodations in the city.
Know you'll get excellent dining options here, where past guests have rated onsite or nearby dining above 94% of the city's accommodation.

Show less

Amenities and facilities

Excellent
Facilities

8.3

Most talked about facilities

Food & Dining

63 mentions

Breakfast

30 mentions

Swimming Pool

30 mentions

Housekeeping

19 mentions

Languages spoken
  • English
  • Sinhala
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Game room
  • Garden
  • Hiking
  • On-site entertainment
  • Outdoor recreational features
  • Sauna
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Table tennis
  • Ticket services
  • Tours
  • Water sports (non-motorized)
Cleanliness and safety
  • Anti-viral cleaning products
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • BBQ facilities
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Fireplace
  • Food delivery
  • Grooming service
  • Ironing service
  • Laundromat
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Postal service
  • Safety deposit boxes
  • Smoking area
  • Terrace
For the kids
  • Babysitting service
  • Family room
  • Kids meal
  • Playground
  • Swimming pool [kids]
Access
  • CCTV in common areas
  • CCTV outside property
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Taxi service
  • Valet parking
Available in all rooms
  • Air conditioning
  • Balcony/terrace
  • Bathrobes
  • Bathtub
  • Closet
  • Coffee/tea maker
  • Daily housekeeping
  • Daily newspaper
  • Desk
  • DVD/CD player
  • Fan
  • Free bottled water
  • Free instant coffee
  • Free welcome drink
  • Hair dryer
  • In-room safe box
  • Internet access – LAN
  • Internet access – wireless
  • Ironing facilities
  • Mini bar
  • Mirror
  • Non-smoking
  • Private bathroom
  • Refrigerator
  • Satellite/cable channels
  • Seating area
  • Shower
  • Slippers
  • Telephone
  • Toiletries
  • Towels
  • Wi-Fi [free]

Food and dining

Breakfast options
  • American
  • Asian
  • Continental
  • Vegetarian
  • Buffet
Restaurants on site
Cafe C
  • Cuisine: European
  • Menu: Buffet
Panorama
  • Cuisine: International
  • Menu: A-la-carte

Location

124 Srimath Kuda Ratwatte Mawatha, Mahaweli River Front, Kandy, Sri Lanka, 20000
Excellent
Location

8.1

Airports
  • Sigiriya Airport (GIU)
    73.2 km
  • Bandaranaike International Airport (CMB)
    82.8 km 3.1 hour drive
Public transportation
  • Mahaiyawa
    1.2 km
  • Asgiriya Railway Station
    1.6 km
Hospital or clinic
  • Kandy Central Hospital
    1.1 km
Convenience store
  • Best One Store
    1.9 km
Cash withdrawal
  • ATM
    1.2 km

What's nearby

Popular landmarks
  • Bahiravokanda Vihara Buddha Statue
    1.5 km
  • Udawattekele Sanctuary
    2.0 km
  • Kandy View Point
    2.2 km
  • Temple of the Sacred Tooth Relic
    2.4 km
  • Kandy Garrison Cemetery
    2.6 km
  • Kandy War Cemetery
    3.2 km
  • New Ranweli Spice Garden
    4.2 km
  • Ceylon Tea Museum
    4.3 km
  • Royal Botanical Gardens
    5.0 km
  • Lankatilaka Temple
    7.8 km
Nearby landmarks
  • Asgiriya
    730 m
  • Premadasa Jems
    1.0 km
  • Kandy Central Hospital
    1.1 km
  • Mahayyawa Grand Mosque
    1.1 km
  • Blackout
    1.1 km
  • Asgiriya Maha Vihara
    1.2 km
  • Kandy Private Hospital Ltd
    1.2 km
  • Mahaiyawa
    1.2 km
  • Swiss Residence
    1.2 km
  • Gohagoda Hospital
    1.2 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-5 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 6 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Children 6 – 11 years old will be charged USD 40 per child per night when using existing bedding. Children 12 years and over are considered as adults.
  • Please note that the property will be charging an additional 2.56% of the total rate for arrivals, effective from October 1st onwards, in the event that the final room bill will be paid in LKR.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until12:00
  • Reception open until00:00
Getting around
  • Airport transfer fee85 USD
  • Distance from city center6 Km
  • Travel time to airport (minutes)240
Extras
  • Breakfast charge (unless included in room price)3500 LKR
The property
  • Non-smoking rooms/floorsYes
  • Number of bars/lounges1
  • Number of floors2
  • Number of restaurants2
  • Number of rooms 119
  • Room voltage230
  • Most recent renovation2012

Property announcements

As part of the Coronavirus (COVID-19) restrictions, the property may request additional documentation from guests to validate identification, travel itinerary, and other relevant information. Please contact the property for more details.

Reviews of Cinnamon Citadel Kandy from real guests

Provided by verified guests of Agoda
8.3
/
10
Cleanliness8.6
Facilities8.3
Location8.1
Room comfort and quality8.3
Service8.5
Value for money8.2
High score for Kandy
Rating
9+ Exceptional (236)
8-9 Excellent (138)
7-8 Very Good (151)
6-7 Good (69)
<6 Below Expectation (70)
Time of the year
Mar - May (134)
Jun - Aug (147)
Sep - Nov (160)
Dec - Feb (223)
All guests (895)
All room types
All languages

Show reviews that mention 

Showing 664 verified guest comments
12345
10.0
Exceptional
sophie from United Kingdom
Family with young children
Superior
Stayed 2 nights in March 2020

Much better than expected ”

Had a 2 night stay here recently. Staff were amazing they made us feel so welcome and were great with our two young children. The food was gorgeous we had the buffet one night which had a great selection and all freshly cooked. Rooms were clean and comfortable. The views are amazing and we loved the open format of the hotel that looks over the pool/river. We did the river cruise which we highly recommend. Kandy centre is a easy 10 minute drive away. We would definitely return if we return to Kandy area

Reviewed March 06, 2020

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Dear Sophie, Thank you for taking the time to share about the recent experience you had with us. We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was indeed a pleasure to have you with us And we are truly glad to realize that you had thoroughly experienced our hospitality and charmed by our gastronomic delights and by our ambience. We take pride in delivering quality guest service consistently & constantly. Once again, we would like to thank you for choosing Cinnamon Citadel. We look forward to your next visit to our property. Cinnamon Citadel Team

Responded March 07, 2020
Cinnamon Citadel Kandy
10.0
Exceptional
Priya from Sri Lanka
Family with young children
Superior
Stayed 1 night in November 2019

Excellent service and Food”

Ambiance of the hotel is great. It has a nice surrounding with the lake. Hotel is very clean and pleasant. The staff is very helpful and nice. The best experience of mine of cinnamon hotels is that they have great food. The break fast was well prepared and presented. The Appa and dosai was on perfect in the break fast menu. I would recommend anyone to visit here :) ✌️

Reviewed December 01, 2019

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Dear Priya, Thank you for staying at the Cinnamon Citadel Kandy during your recent trip to Sri Lanka. We are delighted to read your review and thank you for taking the time to write such excellent feedback. The entire team were very pleased knowing that you had a fantastic and comfortable stay with us and have created long-lasting fond memories of your stay with us. Thank you for choosing to stay with us and we hope to welcome you back for many more memorable stays with us. Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

Responded December 02, 2019
Cinnamon Citadel Kandy
10.0
Exceptional
Hilary from United States
Couple
Superior
Stayed 1 night in March 2019

Beautiful Location”

We loved our stay at Cinnamon Kandy. The hotel is beautiful and grand. The views out every window are lovely. Our room was spacious and clean. Our bed was very comfortable. The pool is great and the live band in the lobby at night was a real treat. We also loved the restaurant. The food and staff were wonderful. We would highly recommend!

Reviewed May 25, 2019

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Dear Hilary, Thank you for taking the time to share about the recent experience you had with us. We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was indeed a pleasure to have you with us. And we are truly glad to realize that you had thoroughly experienced our hospitality and charmed by us by our ambience. We take pride in delivering quality guest service consistently & constantly. While thanking you for staying with us, we certainly hope to welcome you back at our resort to yet another memorable stay Team Cinnamon Citadel.

Responded August 05, 2020
Cinnamon Citadel Kandy
10.0
Exceptional
michael from United Kingdom
Couple
Superior
Stayed 2 nights in January 2019

Great hotel, great staff.”

A Rs500 or so Tuk Tuk ride from the centre of Kandy, the hotel just couldn’t have been beaten for its facilities, location, and it’s incredibly professional and helpful staff. We intended staying for just two nights, but stayed on for an extra three. The food is good, though the a la carte menu could do with a bit of an upgrade. We had the buffet which was fine. A Jewel of a hotel!

Reviewed February 02, 2019

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Dear Michael, Thank you for choosing to stay at The Cinnamon Citadel Kandy and we are glad having you with us. We are indeed very pleased to know that you had a memorable and enjoyable stay and have appreciated our warm, friendly and personalized service that is consistent with the Cinnamon brand standard. We certainly look forward to welcoming you back in the near future for another renewing stay, Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

Responded February 03, 2019
Cinnamon Citadel Kandy
10.0
Exceptional
Yulia from Russia
Solo traveler
Superior
Stayed 1 night in September 2019

Loved this hotel. ”

Hotel is little old, but everything works & highly organized. Room was great with fantastic river view. Bed was so good & comfortable! Breakfast was very delicious: big variety of food. Very organized & friendly staff. I would definitely come back!

Reviewed September 22, 2019

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Dear Yulla, We appreciate your time to share your feedback following your recent stay with us. We are glad that you were impressed with our excellent product and location. We want all our guests to have a memorable stay and strive hard to accomplish the same. Your positive feedback is very motivating and has boosted up our confidence Thank you once again for the feedback and we look forward to welcoming you in the near future. Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

Responded September 23, 2019
Cinnamon Citadel Kandy
10.0
Exceptional
Oshen from Sri Lanka
Family with teens
Superior
Stayed 1 night in November 2019

Clean and calm surrounding with good facilities”

Rooms are very clean and food are delicious. Also pool are is very nice and pool is well maintained. I recommend this hotel for visitors who wish to enjoy vacation peacefully.

Reviewed December 10, 2019

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Dear Oshan, Thank you so much for having chosen The Cinnamon Citadel Kandy for your stay and for highlighting the pleasant experience you had with us through such a pleasing review online. We wish to express our sincere recognition for the delightful feedback you have offered for the team. We at Cinnamon Citadel take great pride in our service and our happy guests are the greatest source of motivation for all of us. Thank you for recommending our resort to other travellers and we do hope that the next time you visit us it is for a longer stay. Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

Responded December 11, 2019
Cinnamon Citadel Kandy
10.0
Exceptional
Najith from Sri Lanka
Couple
Superior
Stayed 1 night in August 2020

Great Hotel with all good meals ”

Had a visit just after COVID-19 and prepaid well for the diseases as well as good hospitality. Good food clean rooms and very low price at the time.

Reviewed August 20, 2020

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Dear Najith, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, we certainly hope to welcome you back at our resort to yet another memorable stay. Team Cinnamon Citadel.

Responded December 05, 2020
Cinnamon Citadel Kandy
10.0
Exceptional
Amila from Sri Lanka
Family with young children
Superior Garden Room
Stayed 2 nights in July 2019

Exceptional service”

Got the best service as expected from a Cinnamon Hotel. All staff were very friendly and made all the effort to make our stay comfortable. Would be definitely be back for a longer stay.

Reviewed July 21, 2019

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Dear Amila, It was a pleasure to have you stay with us at The Cinnamon Citadel Kandy and for highlighting the pleasant experience you had with us through such an encouraging review. We are happy to know that you had a remarkable stay with us and enjoyed every moment of it. Your positive comments have been shared with the entire team and they are delighted. Your words of praise have been shared with them. Your recommendation is greatly valued and we look forward to welcoming you back again in the near future for an even better experience. Wish you a pleasant day

Responded July 23, 2019
Cinnamon Citadel Kandy
10.0
Exceptional
Aditya
Group
Superior
Stayed 2 nights in November 2019

Relaxing hotel on the river”

We had a great time. Everything was perfect: location, rooms, breakfast, restaurant. The hotel has all the amenities;the gym and the pool were well maintained. There were live performances in the evenings which were fun and enjoyable. Overall it was a fabulous experience.

Reviewed December 01, 2019

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Dear Aditya, Thank you for your recent stay at The Cinnamon Citadel, Kandy and we are delighted having you with us. We are delighted knowing that you had a comfortable and relaxing stay and appreciated our hotel and its overall facilities, various cuisine and flawless service and attention from our reliable team. We look forward to welcoming you back at The Cinnamon Citadel, Kandy in a not so distant future. Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

Responded December 02, 2019
Cinnamon Citadel Kandy
9.6
Exceptional
Ramakrishnan from India
Couple
Superior River View Room
Stayed 1 night in July 2019

Great value for money!”

We started at 3 different resorts/hotels on our vacation to Sri Lanka and this property took the most time to check us in.. A good 30 minutes. However our experience only grew better after the initial hiccup. The room facing the river was clean and very well maintained. We ordered lunch as well as dinner and enjoyed both meals. The food is reasonably priced. They were kind enough to pack us breakfast at we checked out pretty early the next day. Overall we had a very pleasant stay!

Reviewed July 12, 2019

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Dear Ramakrishnan, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy It is always a pleasure to read such glowing comments from our guests so we are glad that you had such a fabulous stay. This excellent review will be definitely communicated to all departments as such genuine appreciation must be shared with all. Your comments regarding concern on Checkin process is greatly welcomed as it is only with the feedback that we receive that we are able to maintain the high standards of service that we proudly represent. We trust you will choose our hotel for your next vacation and invite your friends to share this experience with you!! Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

Responded July 13, 2019
Cinnamon Citadel Kandy
10.0
Exceptional
Vernon from United Arab Emirates
Couple
Superior
Stayed 2 nights in January 2020

Superb hotel on Mahaweli River - longest in Sri Lanka. ”

Hotel is located in a nice hilly area close to Kandy City Centre. Everything was good right from the stay, dining, facilities and the staff - Patrick and others were very helpful. Will come to stay again.

Reviewed February 07, 2020

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Dear Vernon, Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy and delighted to know that you enjoyed your stay with us. We are glad to hear that the experience at the Cinnamon Citadel Kandy met your expectations and you had a pleasant and comfortable stay with us. Rest assured that your kind compliments will be shared with the entire team. we certainly hope to welcome you back to our resort, yet another memorable stay Siraj Khan Front Office Manager Cinnamon Citadel Kandy

Responded February 08, 2020
Cinnamon Citadel Kandy
10.0
Exceptional
Jacques from Hungary
Couple
Superior
Stayed 1 night in February 2022

Simply perfect for this rate”

Friendly personnel, good food, Nice swimming pool, clean rooms,... What can you expect more?

Reviewed February 22, 2022

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Dear Jacques , Thank you for sharing your feedback following your stay at Cinnamon Citadel Kandy. We are indeed pleased to know that you enjoyed your stay with us. While thanking you for staying with us, We certainly hope to welcome you back at our resort to yet another memorable stay. Team Cinnamon Citadel.

Responded February 23, 2022
Cinnamon Citadel Kandy
10.0
Exceptional
Unmesh from India
Family with young children
Superior
Stayed 1 night in December 2019

lovely moments”

though we stayed here for one day .. we loved this place great view ... good swimming pool... a good bar overlooking the pool... great staff

Reviewed January 02, 2020

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Dear Unmesh, Thank you for choosing to stay at The Cinnamon Citadel Kandy and we are glad having you with us. The entire team at the hotel is thrilled to know that they succeeded in their efforts to provide you with a comfortable and satisfactory hotel experience. Creating tremendous memories while taking care of guest’s needs is indeed our motto and we strive constantly towards this purpose. Trust you will choose the Cinnamon Citadel Kandy for your next vacation and invite your friends to share this experience with you!! Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

Responded January 04, 2020
Cinnamon Citadel Kandy
9.6
Exceptional
Dr. from Sri Lanka
Couple
Superior
Stayed 2 nights in July 2020

Wonderful experience as always..”

This was my fifth time here. It was wonderful as expected. We had a minor delay at the check in mostly due to my bad. I did the reservation just 3/4 hours back. But Mr. Adithya, customer care manager, went out of the way to apologize for the small delay. He made sure we had the best first impression at the check in. Room was better the previous occasions. I think it was not the deluxe which we used to have. But was above average. Buffets were excellent as usual. The spread was sufficient. But the pooltime was limited due to the prevailing situation but totally understandable. Overall a very pleasant experience. Definitely coming back.

Reviewed July 06, 2020

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Dear Guest, Thank you for taking the time to share about the recent experience you had with us. We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was indeed a pleasure to have you with us and we are truly glad to realize that you had thoroughly experienced our hospitality and charmed by our gastronomic delights and by our ambience. We take pride in delivering quality guest service consistently & constantly. Once again, we would like to thank you for choosing Cinnamon Citadel. We look forward to your next visit to our property. Team Cinnamon Citadel

Responded July 09, 2020
Cinnamon Citadel Kandy
9.6
Exceptional
Svon-Christopher from Germany
Group
Superior
Stayed 1 night in August 2019

best hotel of our trip so far!”

it was the best hotel on our trip! so gently staff and the rooms are so clean with a beautiful view over the river. we enjoyed a lot staying here and the food was awesome! if u miss this place it's your fault. best hotel in Kandy!

Reviewed August 27, 2019

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Dear Svon-Christopher, We would like to thank you for writing an encouraging review regarding your recent stay at Cinnamon Citadel, Kandy. We are glad that you had an enjoyable experience at Cinnamon Citadel and indulged in the facilities on offer. We appreciate the sentiments expressed and we do hope that you will continue to patronize us. It would be a pleasure to welcome you again soon. Wish you a pleasant day.,

Responded August 28, 2019
Cinnamon Citadel Kandy
10.0
Exceptional
RAJMAKESH from India
Family with young children
Superior
Stayed 2 nights in December 2019

Great stay”

From the receptionist till the server all were good and helpful. Wonderful location for relaxation. Food is too good. Hospitality is very good. Keep going.

Reviewed December 27, 2019

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Dear Rajmakesh, Thank you for having chosen to stay at Cinnamon Citadel Kandy during your recent trip and for posting such an encouraging review online Our effort is to be known for friendly and personalized service and it is great to know that you were impressed with the personal touch in our service delivery. We have passed on your kind compliments to the team and all of them are overjoyed to have been of service to you. At the Cinnamon Citadel, we are committed to consistently providing warm, efficient services equally to all our guests and your appreciation and acknowledgement is always our greatest reward. We will look forward to the opportunity of welcoming you back to The Cinnamon Citadel Kandy Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

Responded December 28, 2019
Cinnamon Citadel Kandy
10.0
Exceptional
Megan from United Kingdom
Couple
Superior
Stayed 2 nights in September 2019

Amazing!”

The staff are lovely, the food and drinks are reasonably priced and amazing! The pool was nice to swim in and the rooms very spacious! Would definitely return!!

Reviewed September 08, 2019

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Dear Megan, Thank you for having chosen to stay at Cinnamon Citadel Kandy during your recent trip and for posting such an encouraging review online. Our effort is to be known for friendly and personalized service and it is great to know that you were impressed with the personal touch in our service delivery. We have passed on your kind compliments to the team and all of them are overjoyed to have been of service to you. At the Cinnamon Citadel, we are committed to consistently providing warm, efficient services equally to all our guests and your appreciation and acknowledgement is always our greatest reward. We will look forward to the opportunity of welcoming you back to The Cinnamon Citadel Kandy Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

Responded September 11, 2019
Cinnamon Citadel Kandy
10.0
Exceptional
susan from Sri Lanka
Couple
Superior
Stayed 2 nights in January 2019

Exceptional”

Originally booked for 2 nights but stayed 5. Staff were brilliant. Lovely pool and room. Only downside was menu in alacarte restaurant. Easy to Tuk Tuk into Kandy

Reviewed February 02, 2019

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Dear Suan, Thank you for staying at The Cinnamon Citadel, Kandy and we greatly appreciate you sparing your valuable time to share your experiences on line. We are so happy to learn that as a team, we were able to live up to our promise of service excellence and make your stay memorable. Your generous words for our staff are truly appreciated. We have shared your complements on our service with the entire team, and they are delighted with your praise and recognition. We have also taken note of your concern areas for our betterment, rest assured we will take necessary measures to rectify the issues highlighted. It is always our pleasure having you staying with us and we look forward to welcoming you back again soon. Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager. Cinnamon Citadel Kandy

Responded February 03, 2019
Cinnamon Citadel Kandy
10.0
Exceptional
RUKSHI from Australia
Group
Superior
Stayed 1 night in June 2019

Wonderful Stay”

We only spent one night here. Everything was wonderful it's out of town but lovely and relaxing. The facilities were wonderful as was the buffet. Will return.

Reviewed June 28, 2019

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Dear Rukshi, Thank you for choosing to stay at The Cinnamon Citadel your trip to Kandy and for taking the time to share your review online. We aim to provide a seamless and enjoyable experience for all of our guests and pleased to hear you experienced this. It is always our pleasure having you staying with us and we look forward to welcoming you back again soon. Wish you a pleasant day, Sylvester Bensing Hillary Front Office Manager Cinnamon Citadel Kandy

Responded June 29, 2019
Cinnamon Citadel Kandy
10.0
Exceptional
Tharindu
Couple
Stayed 1 night in December 2019

Lovely Hotel to Stay”

Located in a very quiet place with Great Views. Staff is very supportive and especially Mr. Keerthi and F&B staff is really helpful. Simply everything is Awesome.

Reviewed December 11, 2019

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Dear Tharindu, Thank you for highlighting the exceptional experience you had during your stay with us and for recommending us online. It’s a pleasure to learn that you were impressed with various aspects of your stay Your kind and generous comments are a great source of motivation for all of us. We have conveyed your compliments to the team, who were delighted to note that their efforts were so well appreciated. Many thanks again for taking the time to write the review and we all await your return soon. Warm regards, Sylvester Bensing Hillary Front Office Manager CInnamon Citadel Kandy

Responded December 13, 2019
Cinnamon Citadel Kandy
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