Cinnamon Citadel Kandy
Cinnamon Citadel Kandy
See all 6 photos
9.2
Exceptional

"Hotel is very good, love the breakfast"

shayomie

|

May 2, 2018

Bed Cinnamon Citadel Kandy
Bed
See all 6 photos
Lobby Cinnamon Citadel Kandy
Lobby
See all 6 photos
Interior view Cinnamon Citadel Kandy
Interior view
See all 6 photos
Interior view Cinnamon Citadel Kandy
Interior view
See all 6 photos
See map Cinnamon Citadel Kandy
See map
Excellent
Location
8.0
See all 6 photos Cinnamon Citadel Kandy
See all 6 photos
Removed from saved list
What guests are saying:
I enjoyed my trip very much.
Yin from China
Solo traveler
Everything was fantastic. Food, staff, rooms, vibe, view. Only con I would say is that the showers get flooded. Nothing worse than continuing to shower in dirty water.
Upendra from Sri Lanka
Couple
A good choice and best option if you have your own vehicle
Ashish from India
Couple
Hotel was nice located facing Mahaweli river... but faraway from the city and not safe in taking a walk in the night Food was just average I didn't enjoy but all other stuffs were great
Guhanathan from Sri Lanka
Solo traveler
Everything is excellent here.. (Location, Staff, Rooms, service)
Thilak from India
Group
They treated us very well! The rooms are very comfortable food was really tasty pool was great Highly recommended for a vacation
Asela from Sri Lanka
Family with young children
Amazing place in kandy, mesmerizing pool with view! something to remember!
Tomas from Netherlands
Couple
the hotel was superb food was fantastic staff was friendly little bit far from kandy center Highly recommended for a vacation
Asela from Sri Lanka
Family with young children
Boat ride was good. Hotel location is good. Staff very friendly and welcoming.
Hasan from Pakistan
Family with young children
All I can say is that I want to return here soon. The hotel is beautiful and everything is provided to the highest standard.
David from United Kingdom
Group

Cinnamon Citadel Kandy

Excellent location
- 1.17 kilometers from city center
Excellent
From 653 reviewsSee what guests said
8.2
/
10
Excellent cleanliness
8.5
Recommended by 90% of guests
Value for money8.0
Distance to city center6 Km
Location rating8.0
Nearest airportBandaranaike International Airport (CMB)
Distance to airport82.9 km
90%

would recommend to a friend

Agoda Preferred Property

2017

Gold Circle Award Winner

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Balcony/terrace

Room choices
8.3
Excellent
Room comfort & quality
5 travelers are looking at this property right nowBook now before it's too late!
Deluxe
Deluxe
...
  • Room size: 56 m²/603 ft²
  • Garden view
  • 1 double bed or 2 single be...
Enter dates to see prices
Superior
Superior
...
  • Room size: 42 m²/452 ft²
  • Garden view
  • 1 double bed or 2 single be...
Enter dates to see prices
Superior Room Only
Superior Room Only
...
  • Room size: 42 m²/452 ft²
  • Garden view
Enter dates to see prices
Suite
Suite
...
  • Room size: 69.68 m²/750 ft²
  • Garden view
Enter dates to see prices
Double room - De Luxe
Double room - De Luxe
...
  • Balcony/terrace
  • Shower
Enter dates to see prices
Twin/Double room - De Luxe
Twin/Double room - De Luxe
...
  • Balcony/terrace
  • Shower
Enter dates to see prices
Twin/Double room - De Luxe - Breakfast
Twin/Double room - De Luxe - Breakfast
...
    Enter dates to see prices
    Room Capacity 5
    Room Capacity 5
    ...
      Enter dates to see prices
      Twin
      Twin
      ...
        Enter dates to see prices
        Triple Suite
        Triple Suite
        ...
          Enter dates to see prices
          Have a question for Cinnamon Citadel Kandy?

          What people love about the property

          • 9.6
            Exceptional

            "Everything is excellent here"

            Thilak

            |

            February 2, 2017

          • 7.6
            Very good

            "Rooms are clean and bed very comfortable."

            Julie

            |

            December 23, 2016

          • 10.0
            Exceptional

            "Staff very friendly and welcoming."

            Hasan

            |

            December 8, 2016

          Up to 30% off with Agoda Insider Deals!

          Prices drop the moment you sign in!

          Sign in now
          More about Cinnamon Citadel Kandy

          More about Cinnamon Citadel Kandy

          10.0
          Exceptional

          "I enjoyed my trip very much."

          Yin

          |

          March 17, 2017

          An overview

          Show less

          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
          Show less

          What they offer

          9.2
          Exceptional

          "Great hospitality with nice swim pool."

          Kannangarage D.

          |

          November 1, 2017

          Show less

          Property's guest policies

          Show less

          Some helpful facts

          Show less

          Real reviews from real guests

          Agoda Reviews (653)Booking.com Reviews (865)
          8.2
          /
          10
          Cleanliness8.5
          Facilities8.3
          Location8.0
          Room comfort and quality8.3
          Service8.3
          Value for money8.0
          Provided by verified guests of Agoda
          All languages
          All guests (653)
          All room types
          Showing 571 verified guest comments
          12345
          9.6
          Exceptional
          Christopher from United Kingdom
          Couple
          Superior
          Stayed 2 nights in November 2018
          Staff went above and beyond”
          We spent a very relaxing 2 nights here. We could not fault the staff for their help and friendly efficiency. The restaurant in particular served delicious food and coped well with our food allergies. Thank you for a lovely stay.
          Reviewed November 08, 2018
          6.0
          Mahinda from United Kingdom
          Couple
          Superior
          Stayed 2 nights in July 2018
          Pretty Average !!”
          Please look for better options. Cinnamon name brought us here but the benchmark standards were dropped. Not enough parking spaces for cars. Breakfast was ordinary but the hoppers made by Irene was classy! She made a great effort single handedly to keep all guests who lineup for her service happy. Some items eg ;fresh orange juice and masala tea were on a payable basis. Apart from that Cinnamon Citadel in Kandy has nothing amazing to remember ! If not for Mahaweli river this place has not got much to offer .
          Reviewed August 18, 2018
          10.0
          Exceptional
          Rajveer from Thailand
          Couple
          Superior
          Stayed 2 nights in June 2017
          Excellent Hotel & Experience”
          Hotel very nicely located by the river with panorama pool view. Modern decors & cleanly maintained. Excellent in house Dining with plenty of food choice at great prices with an excellent breakfast with exotic choices. Evening musicians at the lobby were excellent as well. Not cheap but easily the best hotel we stayed in our Sri Lankan trip.
          Reviewed June 19, 2017
          10.0
          Exceptional
          Dammika from Sri Lanka
          Business traveler
          Stayed 1 night in September 2016
          Pleasant Stay”
          My arrival and check in experience was not what I had expected from the Cinnomon brand. I was asked to wait to be checked in and then the customer was forgotten until I had to go back to the reception and say that I was waiting to be checked in. This time I encountered two professional gentlemen Sujith and Roshan who assisted me promptly and in no time I was offered a welcome drink and was escorted to my room within minutes. Thank you Roshan and Sujith for having made my stay a pleasant one.
          Reviewed September 13, 2016
          10.0
          Exceptional
          Melanie from Philippines
          Couple
          Superior
          Stayed 1 night in May 2015
          Best place in Kandy to Relax”
          great room, lovely staff and great food
          I planned to stay in this hotel for only 1 night but after seeing the place ended up extending 1 more night. It was a great place to relax and food (Breakfast and dinner) are really great. Lots of variety to choose. Staff are very friendly and very helpful. Location wise, ended up having a hard time to look for it since I'm driving GPS just keep on giving me weird routes but all worth it after seeing the place. The hotel is a good place to set as your base if you intend to see Kandy. Overall if I have a chance to go back, will surely going back to this hotel.
          Reviewed May 15, 2015
          10.0
          Exceptional
          Melanie from Philippines
          Couple
          Superior
          Stayed 1 night in May 2015
          Lovely Place to Stay”
          Great view, great food and lovely staff
          I planned to stay in this hotel for only 1 night but after seeing the place ended up extending 1 more night. It was a great place to relax and food (Breakfast and dinner) are really great. Lots of variety to choose. Staff are very friendly and very helpful. Location wise, ended up having a hard time to look for it since I'm driving GPS just keep on giving me weird routes but all worth it after seeing the place. The hotel is a good place to set as your base if you intend to see Kandy. Overall if I have a chance to go back, will surely going back to this hotel.
          Reviewed May 15, 2015
          9.3
          Exceptional
          Kevin from Canada
          Couple
          Superior
          Stayed 4 nights in August 2014
          Memorable stay”
          Pool. River view. Food.
          We stayed at Cinnamon Citadel for four nights during the last four nights of the Esala Perahera in August 2014. The hotel is somewhat far from the city center and trying to get a three-wheeler was sometimes a challenge...... either into the city...... or back from the city day or night. Yet, reception could order a ride for you quite easily if you wanted to get help from the front desk. In the city, we found that when drivers learned that we were staying at this "star" hotel, three-wheeler rates would go way up in price.... and it was hard to barter a good price to get back to the hotel. Tourist rates, right? ;-) Situated on the river, the hotel setting is beautiful. The food was delicious yet sorry to report......we found the coffee terrible... very weak. Then again, Sri Lanka is famous for tea and not coffee ;-) The dining room staff were very friendly and efficient. The pool area is simple yet beautiful and was never overcrowded. Plenty of sun chairs for guests. From our travel budget....it was pricey to stay here, especially during the Perahera. Yet in our two weeks in Sri Lanka, it was our favourite hotel of them all. As expensive as we found it, we would indulge again and stay here should we ever return to Kandy.
          Reviewed September 30, 2014
          9.0
          Exceptional
          Ratchat from United Kingdom
          Family with teens
          Superior
          Stayed 1 night in September 2013
          Good room, clean, by the river”
          The hotel is nice, clean and right by the river
          We loved the hotel but just that you have to make sure that you requested for the room with a great view of the river. There are not many rooms that directly face the river so be sure to request for one in advance. We didn't know that and got the room with a slight angle towards the river but it wasn't that bad. They also have a good sized swimming pool and it's also nice to sit in a bar overlooking to view of the pool with the river behind.
          Reviewed October 19, 2013
          8.0
          Excellent
          Amila from Sri Lanka
          Business traveler
          Stayed 2 nights in September 2013
          Absolutely wonderful Experience !”
          Relaxing , Comfort ,Food
          I stayed there for two night in absolute relaxation and satisfaction , the hotel was simply wonderful over all the lobby area opening up to the swimming pool looks absolutely beautiful ,specially in the evening with wonderful lighting live music and with the bar close by .The rooms are large with high ceiling and i absolutely loved the authenticity blended with all modern amenities . the food was brilliant but a bit expensive if you go to the restaurant for buffet .in room dining is more value for money . The staff were really helpful . Recommend for anyone without a doubt !
          Reviewed October 16, 2013
          9.0
          Exceptional
          Jasmine from New Zealand
          Couple
          Superior
          Stayed 1 night in April 2013
          Very comfortable hotel”
          the river setting, the pool, the restaurant
          We loved this hotel, its light and bright with a nice bar area overlooking the pool, which overlooks the river. The pool was fab, nice and bog with comfy loungers. Comfortable room with balcony overlooking river. This hotel had the best buffet of all the places we stayed in Sri Lanka - with stations for freshly made salads, desserts, fresh bacon, eggs and pancakes for breakfast. This hotel is tucked away so a nice quiet spot.
          Reviewed April 15, 2013
          8.7
          Excellent
          Lynda from Singapore
          Group
          Deluxe
          Stayed 1 night in December 2012
          Lovely newly renovated hotel ”
          Just been renovated. Lobby is warm and inviting with a grand view of the river and pool. Serene and quiet.
          Nice hotel tucked far away from the bustling Kandy city centre. Drive into the hotel from main road takes about 10mins alone.! But worth the drive for the peace and quiet. Room is nice and warm. Decor of hotel is great. Food is reasonable and staff is great. Wifi is a problem though. We had to constantly ask for passwords and they change it everyday! If they an do something about this it will be great. Honestly there won't be many outsiders poaching wifi so might as well just open it up! For all the trouble the wifi reception is not great either in the rooms.
          Reviewed December 27, 2012
          7.2
          Very good
          Vijay from Singapore
          Family with young children
          Superior
          Stayed 1 night in June 2018
          An absolutely stunning location”
          This hotel is great in every way except the lack of elevators and the not so hospitable nature of most of the staff. We also stayed at the Cinnamon Lodge at Habarana and the staff there were much friendlier and helpful as compared to here.
          Reviewed June 09, 2018
          Dear Vijay, Thank you for sharing your comments following your stay at Cinnamon Citadel Kandy. It was a pleasure to have you with us. We have taken note of your concerns and they will be looked into. Once again thank you for choosing Cinnamon Citadel for your holiday. We look forward to have you for another memorable stay.
          Responded June 12, 2018
          Cinnamon Citadel Kandy
          10.0
          Exceptional
          R from Sri Lanka
          Family with young children
          Superior
          Stayed 2 nights in February 2018
          Very nice hotel. Great views.”
          Pros: Reception staff were helpful. Upgraded us without asking. Fantastic views. You can take a boat ride if you like to enjoy the scenery. Highly recommends this hotel. No doubt why they have also won so many awards. Cons. Bit far off from the City centre ..about 4kms. No lifts to access rooms. You have to walk.
          Reviewed April 30, 2018
          Dear Guest, We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was indeed a pleasure to have you with us and realize that our aim to excel our selves at quality guest service being realized. We have taken your comments on areas of improvement into consideration and they will be looked into. Once again we would like to thank you for choosing Cinnamon Citadel. We look forward for your next visit at our property.
          Responded June 03, 2018
          Cinnamon Citadel Kandy
          9.6
          Exceptional
          Alison from United Kingdom
          Couple
          Stayed 6 nights in March 2018
          Very relaxed”
          We loved this hotel as we could completely relax. The hotel had a great balance between attentiveness and service without being stuffy and imposing. The room was slightly dark but had a great view over the river. The bar area had a fantastic outlook over the pool and river and the food catered for all tastes and diversities. We used the travel office in the hotel which was really useful. They booked us a river trip, a trip to the elephant orphanage and a car and driver to the coast. We had been slightly concerned about the distance from Kandy but made the right decision. The hotel is in a very peaceful and beautiful position, away from the hustle of Kandy, and yet a short tuk or car ride away. We really enjoyed our stay and would thoroughly recommend it.
          Reviewed March 16, 2018
          8.4
          Excellent
          Elaine from Israel
          Couple
          Superior
          Stayed 1 night in January 2018
          Relaxation”
          A great location with rooms looking out over the river. We had access to a little garden. Only drawback was that there were s lot of stairs. Breakfast area also great views although selection for me personally was less. Bar menu was good although service wasn’t very good during the time when they served evening meals.
          Reviewed January 18, 2018
          7.2
          Very good
          Dileepa from Sri Lanka
          Couple
          Superior
          Stayed 1 night in November 2018
          Very good food, Very Nice location, friendly staff with quick response and service. ”
          as an improvement point, the house keeping team needs to pay little more attention to cleaning. we found that the water closet was not very clean. (the top edge, where the water flows in to the bowl)
          Reviewed November 05, 2018
          Dear Dileepa, We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was indeed a pleasure to have you with us. We have taken your comments on areas of improvement into consideration and they will be looked into. Once again we would like to thank you for choosing Cinnamon Citadel. We look forward for your next visit at our property.
          Responded November 05, 2018
          Cinnamon Citadel Kandy
          8.8
          Excellent
          Ruth from United Arab Emirates
          Couple
          Superior
          Stayed 1 night in August 2018
          Nice stay ”
          Everything was nice
          Reviewed August 20, 2018
          Dear Ruth, We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was a pleasure to have you with us. We would like to thank you for choosing Cinnamon Citadel. We look forward for your next visit at our property.
          Responded August 23, 2018
          Cinnamon Citadel Kandy
          8.0
          Excellent
          Khurram from Pakistan
          Couple
          Superior
          Stayed 3 nights in November 2017
          nice stay at cinnamon”
          We had a nice stay here, we enjoyed the river ride which is across the hotel
          Reviewed July 23, 2018
          Dear Khurram, We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was a pleasure to have you with us. We would like to thank you for choosing Cinnamon Citadel. We look forward for your next visit at our property.
          Responded July 26, 2018
          Cinnamon Citadel Kandy
          9.2
          Exceptional
          shayomie from Sri Lanka
          Family with young children
          Superior
          Stayed 1 night in April 2018
          Lovely location...”
          Hotel is very good, love the breakfast.....Clean nice rooms.
          Reviewed May 02, 2018
          Dear Shayomle, We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was a pleasure to have you with us. We would like to thank you for choosing Cinnamon Citadel. We look forward for your next visit at our property.
          Responded May 14, 2018
          Cinnamon Citadel Kandy
          8.8
          Excellent
          Hitesh from India
          Family with young children
          Superior
          Stayed 1 night in April 2018
          Hotel with good location & facilities”
          Pros good location, decent ammenities, good front desk staff Cons more of self service, towels are old and filthy
          Reviewed April 27, 2018
          Dear Hitesh, We are delighted to know that you have enjoyed your overall stay at Cinnamon Citadel Kandy. It was indeed a pleasure to have you with us. We have taken your comments on areas of improvement into consideration and they will be looked into. Once again we would like to thank you for choosing Cinnamon Citadel. We look forward for your next visit at our property
          Responded June 02, 2018
          Cinnamon Citadel Kandy
          12345
          This is a popular property. Don't miss out!

          Back to search results

          Back to room choices

          |

          Dismiss

          Cinnamon Citadel Kandy
          |Excellent 8.2
          ×
          Check in. Step out.
          Experiences on Agoda. Because your room is just the beginning.

          • Excellent location
          • Asgiriya Railway Station is within 1.55 km