Very comfortable stay”

We travel to Colombo very often and even when we are not staying at the Cinnamon Grand hotel, we spend fair amount of our time in the hotel complex because of the vast selection of restaurants and bars available at the Cinnamon Grand hotel complex. It is like a home from home for us. We stayed at Emperor apartments located next to the hotel and in the adjoining Crescat residencies but always use hotel restaurants and bars. This is however, the first time we stayed in the hotel itself, and as expected from Cinnamon group hotels, it was a very comfortable experience. On arrival, we were upgraded to a 'premium room', there was plenty of room for the 2 of us. Check-in process was very fast. The room itself was more business traveler orientated, as expected from a city hotel, this did not bother us as we spent most of our time outside the room, in one of many restaurants and bars in the complex. As we were taking the train early morning, we informed the front desk that we needed early check out, and the bill was ready when we went down, and the check out was fast too. Although this is a city hotel, the hotel layout, the gardens, selection of restaurants, proximity to the shopping arcade downstairs makes Cinnamon Grand hotel the number one Colombo hotel to stay. Highly recommend it.

Get what you pay for”

One of the pricier hotels in Colombo but well worth the extra $$ you pay. The deluxe room was neat and sufficiently spacious with a comfortable bed. The hotel even offers a nice choice of pillows which can be requested via room service. The inroom dining menu has a huge variety at decent prices. I've stayed in many hotels in Sri Lanka and the Cinnamon Grand was one of the best. Even though there are less costly options around the area this place is worth the extra money because the level of service and standards they maintain. Staff was friendly and attentive. Even the cleaners could speak decent English. It's a busy hotel in Colombo and is so for a reason. Only negative experience was we were told we can check in early even before 12pm. But after arriving at the hotel at around 1 - 1.30pm we were told that we have to wait for about 10 minutes till the room is fully cleaned and inspected because the hotel was on max capacity. This 10 minutes dragged on for about an hour of waiting. Luckily the hotel is connected to a shopping center where we spent most of that waiting time. And the staff seemed genuinely sorry for the delay. Overall I'd say its a great place to stay with your partner/family if you are after something special and willing to put in the extra $$.

Great stay at Cinnamon Grand”

My stay at Cinnamon Grand Colombo was great. Althogh we arrive late at night but the check in process was very quick. The room is large, clean and luxury. Swimming pool and fitness center are also great. This hotel is very centrally located, you can easily reach the famous Galle Face Grean in just a few minutes. In addition, the hotel staff are very friendly and always willing to help. Overall, I enjoyed very much my stay at this hotel

Beautiful and grand hotel ”

Had lovely and relaxed final 2 nights stay at Grand Cinnamon after traveling around Sri lanka for 3 weeks. The hotel property is big in size and facility is up to 5 star standard. As it is the only few 5 star city hotel in Colombo, it always busy with wedding banquet, business and both individual and group guest checking in & out, and the fact that the hotel host 7 different nice restaurant, there are many local patronizing them too. Although the hotel is always busy, the rooms are kept apart from all the noises and the crowd.The room is cleanand comfortable and the pool are also huge compare to Galle face and Taj Samudra which I had stayed before. Nice hotel!!

Local but 5 star hotel in town”

Arrived at the hotel by 8am due to an early morning flight and was told the earliest check-in time could be 9am. My room was a corner room with both street & lake view. Facilities & room tidiness was kept in a very clean way, while I was told that Cinnamon was the hotel that Chinese president stayed at during his visit to Sri Lanka a month ago. Friendly staff and very helpful concierges who would give you maps of the area , telling you the routes to your desired spots, Tuk Tuk fare range. Tried The Lagoon seafood restaurant. Good taste with a ok price. Convenient location to either Fort/Pettah or Cinnamon garden area with 100-150 Rs tuk tuk fare. Walk able distance to Galle Face Green. Just be aware of the locals following or offering you a ride to places you want to go or places recommended you to go. That could charge you a real lot out of the Tuk Tuk fare!

Great hotel”

the cinnamon grand hotel is located in the very good point of colombo. from the room, you will see an incredible view if your room faces the beach and sea. also, every hotel staff provided the very good service with big smile. there are many great restaurants in the hotel. you must try them, especially "lagoon", the seafood restaurant. futhermore, hotel provides good gym and swimming pool for the guest. this hotel is one of the good choice if you plan to go to colombo.

Good location ”

We stayed two nights at this hotel last year. It has a good location and lots of restaurants and two swimming pools. Check-in takes awhile because of the size of the hotel (too many guests) as well as check-out so allot some time for this especially if you're catching an early flight. Taxis are also easy to obtain- just be careful of persons who would approach you as soon as you step out of the hotel (travel books and sites have adequate warning of scammers). There is a mall beside the hotel where you can buy last minute souvenirs (Dilmah store) and some groceries. Galle Face Green is just walking distance as well as Galle Face Hotel where we had a nice breakfast. Colombo has a lot of interesting restaurants and not to be missed is Ministry of Crab (make sure to make reservations in advance). If you're looking for a hotel with good location, this hotel would do but because of its size, the service is not as warm and personalized as compared to smaller hotels or boutique hotels.

We had an excellent stay at Cinnamon Grand.”

We had a very nice and a comfortable stay at the Cinnamon Grand, Colombo. The rooms in the new wing are very nice and comfortable. The breakfast is superb.The staff is very polite. The hotel is centrally located with nice resturants within the premises.There is also a small shopping mall right next door. If I visit Colombo , Cinnamon Grand is the place where I shall stay again.

Brief Stop Over”

I have stayed at Cinnamon Grand Colombo several times-from the days when it was known as The Oberoi. It is a very handy hotel when first coming to Srilanka before embarking on any tour to get a bit of rest or just before departing. There is a very good Pick-Up/Drop Off Service The restaurants -especially the Chinese Restaurant is excellent with a very good atmosphere The hotel lobby is a bit crowded -partly because of the Deli there with lot of non-guest who go shopping in the attached mall coming in The rooms are spacious and comfortable. I personally prefer the Old Wing

The best 31st night ever!”

We were upgraded to an executive suite upon check in which gave us access to the executive lounge. David, one of the staff members working at the executive lounge was exceptionally nice and made sure we were having a great time. While having a super busy night being 31st of December, they still made sure everything was provided without any delays. The pool party was nice and the DJ at the front lounge was great. There was something celebratory happening at every possible corner of the hotel which was a great experience. All and all, my husband and I had the best 31st night experience so far at the cinnamon grand Colombo.

The Number 1 in Colombo”

I simply love the Cinnamon Grand Hotel. From the moment you pull up to the entrance and are greeted by the wonderful staff you are made to feel so very special and a valued guest. The attention to detail is exemplary. Nothing is too much for the staff and that means all the staff who are cheerful, efficient and ever helpful. We loved all the restaurants but the London Grill was outstanding. I cannot wait to return to Colombo and feel at home in the Cinnamon Grand. Very well done all concerned!

Great Hotel from all aspects”

Hotel Cinnamon Grand is in the middle of Colombo attraction, close to Colombo public beach, Lake, and shopping Rooms are superb Hotel has variety of food, including choice of Italian, Chinese, Srilankan, and international cuisine Hotel facilities are great too. Very good swimming pool, and very nice sauna and health club (next building with access from hotel)

MY STAY IN COLOMBO”

The Cinnamon Grand Colombo has been a great experience during my stay there. It is in reality a five star hotel compliance. Very luxurious setup with all the facilities. Though it is a very old hotel even then the management has maintained its facility to the best level. Should check out this hotel if it is your first time visit in Colombo ...

Fantastic Value for 5 Star quality and service”

My husband and I have a great visit to Colombo and staying at the Cinnamon Grand made the visit even more special. The grandeur and elegance of the hotel is fantastic. Upon entering the lobby, we were greeted by doormen and were immediately assisted by Reception while we enjoyed listening to Classical music which calmed us after a very long journey from overseas. Other afternoons and evenings we enjoyed the piano music and jazz. The rooms were very comfortable. The restaurants were good and we had lots of menu choices.

Beautiful hotel and great experience”

I always believe the first impression matters and the check-in desk at Cinnamon Grand is possibly one of the best i have ever come across. special mention to Dilini, who not only checked us in, but also assisted with valuable info on where to shop, where to eat and of course where to party...all with a great deal of patience and genuine warmth. We were spoilt for choice of the diverse cuisine offered by Cinnamon's 18 in house restaurants. Chutneys had homemade flavour, the Lagoon offering the choicest of sea food with never a whiff of a distasteful fish smell- so often found in most seafood.fish restaurants.housekeeping twice a day meant our room was spick n span at all times.Experience at the angsana spa was out of this world ....both my husband and i regretted at having just one day/night to revel in the cinnamon grand experience

A really nice place to stay in Colombo”

This is the second time I stayed at Cinnamon Grand, this time I chose the garden suite, which is basically just two rooms joined together, a strange concept but why not? I was warmly welcomed and was personally escorted to my room and had everything explained. The room is clean, with good free wifi, everything is nice about the room even though a little old, but it is still very nice. It is attached to Crescat Boulevard shopping center. Walking to Galle Face green is only like 10 minutes. This place is also popular for conferences and weddings, but you won't get the noise as the rooms are far far away from the parties. I had a very pleasant stay and would highly recommend.

Great location and standout service”

We chose the Cinnamon Grand based on recommendations from friends and it really lived up to our expectations. Service was as expected from a 5-star hotel and overall it was a great experience. The pool is lovely and offers a nice oasis from the heat, it's a short and lovely stroll down to Galle Face Green which is a nice way to spend the evening and watch the sunset.

Still the best”

This was my third trip to Colombo in the calendar year and incidently the third time we stayed at Cinnamon. What can I stay.. it continues to be the best hotel in Colombo.We were not happy with the room that was initially assigned to us and they gladly changed it to a courtyard view room in which we stayed at our previous visits. The ambience, the food and the staff are all extremely good and you feel treated like royalty at this most wonderful hotel. I will definitely stay here on the next visit to Colombo.

AN INTERESTING EXPERIENCE...”

Upon arrival was initially satisfied with quick check-in inside nicely appointed lobby. Room was comfortable with city view. On day two my business partner and I were approached by a well-dressed local outside of hotel who claimed to be affiliated with the Cinnamon Grand. He asked if we were aware of Deepavali festival. As we were interested in learning more about the culture our curiosity was heightened. After directing us to the event he volunteered to accompany us and not being familiar with the area we obliged. The gentleman signaled a black and white three-wheeler and we got in. While driving, the man mentioned there was a state sponsored gem sale going on for the celebration. We said that we were aware of Sri Lanka's gems and the tuk-tuk drove us to the "sale." Inside, the shop owner and the man who was with us pressured us into purchasing stones. Feeling overwhelmed we complied but after leaving felt something was not right with the nature of this transaction. After contacting credit companies and speaking with hotel security we ended up at the tourist police to report matter and thereupon learned this is a common practice in Colombo. We were charged 4x the worth of stones! Surely there are better ways of doing business and DEEPLY DISAPPOINTED THAT THE HOTEL DID NOT FOREWARN US OF THIS PRACTICE!

A Repeat Customer”

The Cinnamon Grand remains my preferred hotel in Colombo. I've visited others but with the Crescat Mall next-door and with excellent and varied dining options within the hotel the Cinnamon Grand offers it all.The Staff are terrific in all areas.