Very good 7.9
Based on 363 reviews

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About this property


If what you're looking for is a conveniently located hotel in Penang, look no further than Cintra Heritage House. From here, guests can enjoy easy access to all that the lively city has to offer. No less exceptional is the hotel's easy access to the city's myriad attractions and landmarks, such as Tea Home Chinese Culture and Art Centre, Ng Fook Thong Temple, Huang Chen Hao Tea Art Imp & Exp Sdn Bhd.

At Cintra Heritage House, every effort is made to make guests feel comfortable. To do so, the hotel provides the best in services and amenities. While lodging at this wonderful property, guests can enjoy free Wi-Fi in all rooms, taxi service, ticket service, Wi-Fi in public areas, airport transfer.

The hotel features 13 beautifully appointed guest rooms, many of which include internet access – wireless (complimentary), non smoking rooms, air conditioning, desk, fan. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. When you are looking for comfortable and convenient accommodations in Penang, make Cintra Heritage House your home away from home.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Bicycle rental
  • Taxi service

Things to do, ways to relax

  • Ticket service
  • Tours

Dining, drinking, and snacking

  • Bar
  • Coffee shop

Services and conveniences

  • Concierge
  • Laundry service
  • Smoking area

For the kids

  • Family room


  • Pets allowed

Languages spoken

  • English
  • Filipino
  • Malay
  • Vietnamese
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Effective from June 1, 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4 and 5-star hotels, and MYR 2 per room per night for 0 to 3-star hotels. The star rating will be in accordance to the rating from Local Council and should the rating differ from the website, the local council rating will apply. This fee is payable directly to the hotel upon check-in and is not included in the room rate and taxes stated herein.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-11 year(s) Must use an extra bed
  • Guests over 11 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Breakfast Charge (when not included in room rate): 25 MYR
Check-In From: 2:00 PM
Check-Out Until: 12:00 PM
Non-Smoking Rooms / Floors: Yes
Number of Bars: 1
Number of Floors: 1
Number of Restaurants: 1
Number of Rooms : 13
Reception Open Until: 10:00 PM
Room Voltage: 220
Year Hotel Built: 1912
Year Hotel Last Renovated: 2012
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Verified traveler reviews

Filter by traveler type
Very good

based on 363 reviews
  • Cleanliness 8.2
  • Facilities 7.2
  • Location 8.8
  • Room comfort and quality 7.8
  • Service 8.2
  • Value for money 7.8
  • Food and dining 6.8
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Sing from Malaysia
Solo travelers
Standard Single
Stayed 2 nights in September 2016
Good value for money to have a private room and toilet
Friendly staff, clean and well kept common areas and rooms. Common areas are done up nicely, however expect no frills for the rooms. Overall a good stay in a very central part of town.
Reviewed September 21, 2016
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Barbara from United States
Standard Double
Stayed 4 nights in August 2016
Lovely place to stay, lots of character, staff are very helpful, clean linen.
walls in the room are looking a little tired and could use a lick of paint and a few repairs such as one of the blinds needed to be fixed.. But other than that it was a large airy room with alot of character. Slightly overpriced in my experience of living and traveling in Asia for nearly 20 years. Still, I would stay again if in Georgetown.
Reviewed August 17, 2016
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Che from Malaysia
Family Suite
Stayed 2 nights in August 2016
Staff are very welcoming
Staff are very welcoming and the room was clean and comfortable. However, the choice of breakfast of limited.
Reviewed August 08, 2016
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Choon-Tee from Malaysia
Solo travelers
Double Deluxe Suite
Stayed one night in July 2016
TV facilities in room
This hotel biggest setback is lack of tv inside the room. Even other similar types hotels at the same price range are having TV n satellite channels for guests to watch in riom. It has not been installed since my last stay in June last year.
Reviewed July 24, 2016
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Mohd from Malaysia
Standard Double
Stayed one night in July 2016
Retro Hotel
Nice ambiance
Reviewed July 18, 2016
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Haranoop from Malaysia
Standard Double
Stayed 2 nights in June 2016
Heritage home
Loved the environment. Location was excellent.
Reviewed June 30, 2016
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aisling from Ireland
Standard Double
Stayed 4 nights in June 2016
Great staff good location!
Incredibly friendly and helpful staff especially the young boy from Burma! (Unfortunately can't remember his name!!) nothing was a problem and they were happy to help in anyway they could! Breakfast is not buffet but definitely enough and more importantly served with a smile!! Great location! Doesn't have a pool or any facilities really so if you want it for more then just a room maybe it's not for you!! Couldn't recommend it more highly otherwise!
Reviewed June 16, 2016
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Tachtula from Thailand
Family Suite
Stayed 2 nights in December 2015
Really friendly staffs
Staffs are friendly and very kind. They always assist me and service minded.
Reviewed June 07, 2016
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Wai from Malaysia
Standard Double
Stayed one night in February 2016
Good Location
If one is looking into experiencing the the yesteryears of Penang, this will be a highly recommended place to stay
Reviewed June 07, 2016
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P.C. from Australia
Families with older children
Standard Double
Stayed 2 nights in June 2016
Windowless room?
Not one review to date has mentioned the fact that the standard rooms have boarded up windows. Which means you need to have the lights on all day. This was a very expensive room for what was a basic small pokey budget room. The breakfast was just ok. However the water was hot and the aircon worked, as did the fan. For this price I expected more that essentially was a two star establishment. My son had a downstairs room and was unable to sleep due to the noise a family with children was making at 1am....and who continued despite being asked by the management to quieten down. All in all in this was extremely disappointing and not a place I could recommend.
Reviewed June 05, 2016
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