Citadines Ashley Hong Kong
Citadines Ashley Hong Kong
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 Citadines Ashley Hong Kong
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Excellent
Location
8.9
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Citadines Ashley Hong Kong

Excellent location
Stay in the heart of Hong Kong
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Very good
From 2142 reviewsSee what guests said
7.6
Recommended by 84% of guests
  • Airport transfer

  • 190 meters to public transportation

  • Heart of the city

  • Free Wi-Fi in all rooms

Room choices
7.6
Very good
Room comfort & quality
Studio Premier
Studio Premier
...
  • City view
  • 32 m²/344 ft²
  • 1 double bed
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Family Room (2 Adults & 2 Children)
Family Room (2 Adults & 2 Children)
...
  • City view
  • 32 m²/344 ft²
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Studio Executive
Studio Executive
...
  • City view
  • 29 m²/312 ft²
  • 1 double bed
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Studio
Studio
...
  • City view
  • 21 m²/226 ft²
  • 1 double bed
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Studio, 1 Queen Bed
Studio, 1 Queen Bed
...
  • Shower
  • Kitchenette
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Standard Double Room
Standard Double Room
...
  • Shower
  • Kitchenette
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Studio - Single Use
Studio - Single Use
...
  • Shower
  • Kitchenette
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Executive Studio, 1 Queen Bed
Executive Studio, 1 Queen Bed
...
  • Shower
  • Kitchenette
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Hao Hua Xing Zheng Gong Yu  [All Market]
Hao Hua Xing Zheng Gong Yu [All Market]
...
  • Shower
  • Kitchenette
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Double Studio
Double Studio
...
  • Shower
  • Kitchenette
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More about Citadines Ashley Hong Kong

More about Citadines Ashley Hong Kong

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Chinese cuisine
Chinese cuisine
Cafe Relax
20 mChinese
Ka Ka Lok Fast Food
20 mChinese, Fast food
Chiu Fat
100 mChinese
Asian cuisine
Asian cuisine
Pho Vietnamese Restaurant
20 mAsian, Vietnamese
Itacho Sushi (Yashili Avenue)
30 mAsian, Japanese, Sushi
Restaurant Osaka
30 mAsian, Japanese, Seafood
Japanese cuisine
Japanese cuisine
Morihachi Yakiniku (TST)
20 mJapanese
Romankan Yokohama
170 mJapanese
Yakiniku Gyukura
170 mJapanese

What they offer

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Guest policies

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Some helpful facts

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Announcements

Various parts of the property will be undergoing renovation from March 5, 2018 to December 31, 2019. There will be some areas affected by the noise from 9:30 AM to 6:00 PM. For further queries, please contact the property directly.

Real reviews from real guests

Agoda Reviews (2142)Booking.com Reviews (219)
7.6
Very good
Read reviews from:
Cleanliness7.5
Facilities6.8
Location8.9
Room comfort and quality7.6
Service7.5
Value for money7.5
Provided by verified guests of Agoda
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Studio Executive
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12345
6.4
Good
JM from Philippines
Business traveler
Studio
Stayed 2 nights in June 2018
Good”
location is its best asset
Reviewed June 18, 2018
4.4
Lee from Hong Kong
Family with young children
Studio
Stayed 3 nights in June 2018
very disappointed”
room is old, dilapidated and dirty and does look like an inferior hostel. Signs of scratch on the wall and bug eggs were seen on the wall. The bed sheet and towels have dirty stains. Not to scare you, army of lice were found in bathroom. My experience of staying at this property totally was disappointing and All is against the brand of citadines or ascott.. I chose this property as I trusted in citadines. Citadines failed me. I had changed to another room but room condition was as worse as the former 's.
Reviewed June 10, 2018
Dear Mr./Mrs. Lee, Greetings from Citadines Ashley Hong Kong and thank you for taking the time to provide your feedback. On the outset, please accept our sincere apologies for the unhappy experience during your recent stay with us. Whilst we like hearing the many positive comments we receive about our hotel; it is important that we also hear about any problems that our guests encounter. Please rest assured that your valuable feedback was well noted and I had immediately notified out housekeeping department to carry out a deep cleaning in the room that you had specified at the time. Unfortunately, there is no way of recreating the past or reversing the unpleasant experience. We truly hope we will have the pleasure of welcoming you back to Citadines Ashley Hong Kong again in the not too distant future. In the meantime, please don't hesitate to contact me if you should have any queries or other concerns. Yours sincerely, Caleb Wong | Assistant Operation Manager
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Citadines Ashley Hong Kong
8.4
Excellent
sonal from India
Family with young children
Studio Executive
Stayed 6 nights in May 2018
The room size was small as compared to what was shown in picture”
The Sofa was converted into bed and the size of room was small as compared to what was shown in picture
Reviewed June 04, 2018
Dear Sonal, Thank you for taking time to share your feedback. We always appreciate hearing from our guests as this is the best way for us to improve upon our service offerings. Regarding the room size different with the photos, we will definitely share your comment with our management and seek for any necessary improvement with our sales and marketing team. Your willingness to offer feedback is greatly appreciated. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Caleb Wong Assistant Operation Manager
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Citadines Ashley Hong Kong
7.6
Very good
Seow from Malaysia
Family with young children
Studio
Stayed 2 nights in May 2018
Good apartment stay near city center”
Very nice location surrounded by good food, famous restaurant and Jenny Bakery all nearby.
Reviewed May 29, 2018
Thank you very much for staying with us and for taking the time and effort to share your review on Agoda.com.
Responded June 03, 2018
Citadines Ashley Hong Kong
7.6
Very good
Joseph from Philippines
Family with young children
Studio
Stayed 3 nights in May 2018
👍👍👍”
It was a well 4 days stay. The only problem we encounter is that the hotel is difficult to find at first; the flush toilet is not available for 5 hours due to water maintenance. The staff are accomodating; the hotel is nearby shops, mtr (tsi sham tsui station) and sceneries.
Reviewed May 25, 2018
Thank you for taking the time to share your stay experience. We apologize that your stay with us did not fully meet with your expectations. Nevertheless, thank you for your valued patronage from all of us at Citadines Ashley Hong Kong. We look forward to the opportunity of welcoming you again in the near future.
Responded June 03, 2018
Citadines Ashley Hong Kong
5.6
joseph from Philippines
Family with teens
Studio Executive
Stayed 2 nights in May 2018
Great location but value and service not amazing”
It's a good location hotel. I booked it because it's a stone throw away from Harbour City however what made me sad was that the rooms were dirty and the staff were not that much friendly. The rooms were good in size, air condition is perfectly working. Toilet have this smell which i can't describe and shower doesn't spray strong to give you a warm bath. I wish to come back because of its location but thinking about the value spent for could give you a better location near nathan road. I don't think I am still coming for this place nor will I recommend it.
Reviewed May 18, 2018
Dear Joseph, Thank you for taking time to share your feedback. We always appreciate hearing from our guests as this is the best way for us to improve upon our service offerings. We are sincerely regretful to hear your disappointment for the cleanliness and our guest services. We will definitely work hard to maintain our top quality services and to impress you again during your upcoming stays with us. We would be honored to welcome you again in the future! Yours sincerely, Caleb Wong Assistant Operation Manager
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Citadines Ashley Hong Kong
9.2
Exceptional
KRITHIKA from India
Family with young children
Studio
Stayed 4 nights in May 2018
Ashley citadines ”
In the central business Center. Many restaurants close by. There is a subway nearby and shopping sites. The suite is quite small so ideal for max 2 people.
Reviewed May 17, 2018
Dear Krithika, Thank you for such delightful comments! it's wonderful to know that you found us a good choice for your stay. We are glad to hear that your Citadines Ashley Hong Kong experience was pleasant which you found that our location is convenience. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Caleb Wong Assistant Operation Manager
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Citadines Ashley Hong Kong
4.8
Cyen from Philippines
Business traveler
Studio
Stayed 2 nights in May 2018
Slow wifi”
Slow wifi
Reviewed May 11, 2018
Dear Cyen, Thank you for taking time to share your feedback. We always appreciate hearing from our guests as this is the best way for us to improve upon our service offerings. We are sincerely regretful to hear your disappointment for WIFI services. We will definitely work hard to maintain our top quality services and to impress you again during your upcoming stays with us. We would be honored to welcome you again in the future! Yours sincerely, Caleb Wong Assistant Operation Manager
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Citadines Ashley Hong Kong
9.2
Exceptional
Alvin from Philippines
Couple
Studio
Stayed 3 nights in April 2018
Thank you Citadines”
Had a pleasant stay in this hotel. All were prepared upon our arrival and the receptionist was so helpful and kind. The hotel had an ongoing maintenance / repair during our stay but it didn't affect us in anyway. An improvement opportunity would be the stinking smell from the P-traps of the bathroom which was addressed when we complained. But before checking out, the smell was there again. Internet was fast. Thank you Citadines for being part our pleasing and enjoyable stay in HK.
Reviewed May 04, 2018
Dear Alvin, Thank you for such delightful comments! it's wonderful to know that you found us a good choice for your stay. We are glad to hear that your Citadines Ashley Hong Kong experience was pleasant. Regarding the smell of the bathroom, we will definitely share your comment with our management and seek for any necessary improvement. Your willingness to offer feedback is greatly appreciated. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Caleb Wong Assistant Operation Manager
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Citadines Ashley Hong Kong
9.2
Exceptional
Marian from Philippines
Family with teens
Studio
Stayed 2 nights in April 2018
Good location, helpful staff, clean room”
Good location- located near mrt, restos and shopping malls. The room we stayed in is very clean. The staff is helpful and friendly. Would stay here again in our next visit to tst.
Reviewed May 01, 2018
Thank you for such delightful comments! it's wonderful to know that you found us a good choice for your stay. We are glad to hear that your Citadines Ashley Hong Kong experience was pleasant which you found that our location is convenience. It would be a pleasure to personally welcome you back to our hotel!
Responded May 02, 2018
Citadines Ashley Hong Kong
2.0
HARCHARAN from India
Family with young children
Studio
Stayed 2 nights in April 2018
Disappointed ”
Smelly toilets. Very poor service.
Reviewed April 19, 2018
Greetings from Citadines Ashley Hong Kong and thank you for taking the time to provide your feedback on Agoda. On the outset, please accept our sincere apologies for the unhappy experience during your recent stay with us. Whilst we like hearing the many positive comments we receive about our hotel; it is important that we also hear about any problems that our guests encounter. I appreciate you sharing your feedback regarding our property bathroom issues was not being handled efficiently. Please be assured that your valuable feedback will be communicated to my entire team so we are able to jointly review our operational procedures and assess our employee training needs. Harcharan, thank you again for sharing your thoughts. It is only through constructive feedback such as yours that we are able to continue to improve our product and services. We hope you will allow us the opportunity to redeem ourselves by returning to stay with us again in the not too distant future.
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Citadines Ashley Hong Kong
9.2
Exceptional
Tanya from Australia
Family with teens
Stayed 1 night in April 2018
Great location, excellent staff”
Convenient spot in Kowloon, close to MTR, walk to ferry. Staff very polite and friendly. Decent sized room with sleepung area, couch and kitchenette as well as small bathroom. Let us check in early icheck out late as we had early and late flights. Professionally run.
Reviewed April 16, 2018
Thank you for such delightful comments! it's wonderful to know that you found us a good choice for your stay. We are glad to hear that your Citadines Ashley Hong Kong experience was pleasant which you found that our location is convenience. It would be a pleasure to personally welcome you back to our hotel!
Responded April 17, 2018
Citadines Ashley Hong Kong
6.0
Jemmy from Indonesia
Couple
Studio Executive
Stayed 1 night in April 2018
Small rooms with poor tv signal”
No facilities for hotel. But location is near harbor city. Several restaurants nearby.
Reviewed April 15, 2018
Greetings from Citadines Ashley Hong Kong and thank you for taking the time to provide your feedback on Agoda. On the outset, please accept our sincere apologies for the unhappy experience during your recent stay with us. Whilst we like hearing the many positive comments we receive about our hotel; it is important that we also hear about any problems that our guests encounter. I appreciate you sharing your feedback regarding our property facilities issues & TV signal was not being handled efficiently. Please be assured that your valuable feedback will be communicated to my entire team so we are able to jointly review our operational procedures and assess our employee training needs. Jemmy, thank you again for sharing your thoughts. It is only through constructive feedback such as yours that we are able to continue to improve our product and services. We hope you will allow us the opportunity to redeem ourselves by returning to stay with us again in the not too distant future.
Show more
Citadines Ashley Hong Kong
7.6
Very good
Ziad. from Brunei Darussalam
Family with young children
Studio Executive
Stayed 6 nights in March 2018
Great location, size smaller but to be expected as the location is in the city centre. ”
Halal food choices quite a lot nearby the apartment. Near to MTR.. the nearest about 2 minutes walk.
Reviewed March 27, 2018
9.2
Exceptional
rosni from Malaysia
Family with young children
Studio
Stayed 4 nights in March 2018
Highly recommended for budget traveller”
Very convenient and reliable place to stay with kids, center for public transport. Suitable for family with young kids.
Reviewed March 25, 2018
Dear Rosni, Thank you for such delightful comments! it's wonderful to know that you found us a good choice for your stay. We are glad to hear that your Citadines Ashley Hong Kong experience was pleasant which you found that our location is convenience. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Caleb Wong Assistant Guest Service Manager
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Citadines Ashley Hong Kong
6.0
Mariana from Singapore
Family with young children
Studio
Stayed 4 nights in March 2018
Its a very old hotel”
No HDMI. Room was old. Wifi is OK.
Reviewed March 16, 2018
Dear Mariana, Thank you for taking time to share your feedback. We always appreciate hearing from our guests as this is the best way for us to improve upon our service offerings. We are sincerely regretful to hear your disappointment for the old part. We will definitely work hard to maintain our top quality services and to impress you again during your upcoming stays with us. Thank you again for your stay and review. We would be honored to welcome you again in the future! Yours sincerely, Caleb Wong Assistant Guest Service Manager
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Citadines Ashley Hong Kong
7.6
Very good
Mohamad from Singapore
Family with young children
Studio Premier
Stayed 4 nights in March 2018
Very good”
Nearby the MTR line. For those looking for halal food, there is plentiful. Just beside the hotel is a kebab shop. Chungkiang mansion which serves lots of halal restaurants is just less than 5mins walking distance.
Reviewed March 14, 2018
Dear Mohamad, Thank you for such delightful comments! it's wonderful to know that you found us a good choice for your stay. We are glad to hear that your Citadines Ashley Hong Kong experience was pleasant which you found that our location is convenience. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Caleb Wong Assistant Guest Service Manager
Show more
Citadines Ashley Hong Kong
6.4
Good
Zin from Netherlands
Business traveler
Studio
Stayed 3 nights in March 2018
Good size good location but poor WiFi”
Arrived early left luggage behind which is not locked away. Receptionist seemed to struggle to release a room for me even when I came back to check in past 14:00. The hotel has some restaurants in the lower floor in the same building so other people than hotel guests can be in the same lift and have access to hotel rooms floors. The location is the best. Accessible to everywhere you can think of. Just that the reception floor smells due to the restaurant next door. WiFi is horrendously poor. I cannot work from there, and tv reception is failing too with poor quality. Size of room is big for the area you are in. Cleaning isn’t the best skill they show. Also it would be handy to have some shelf in the shower area since people may bring their own shower amenities. I really hope the hotel would fix the WiFi problem.
Reviewed March 13, 2018
Dear Zin, Greetings from Citadines Ashley Hong Kong and thank you for taking the time to provide your feedback on Agoda.com. On the outset, please accept our sincere apologies for the unhappy experience during your recent stay with us. Whilst we like hearing the many positive comments we receive about our hotel; it is important that we also hear about any problems that our guests encounter. I appreciate you sharing your feelings regarding our housekeeping cleanliness issues was not being handled efficiently. Please be assured that your valuable feedback will be communicated to my entire team so we are able to jointly review our operational procedures and assess our employee training needs. Zin, thank you again for sharing your thoughts. It is only through constructive feedback such as yours that we are able to continue to improve our product and services. We hope you will allow us the opportunity to redeem ourselves by returning to stay with us again in the not too distant fu
Show more
Citadines Ashley Hong Kong
7.2
Very good
johayra from Philippines
Family with young children
Studio Executive
Stayed 1 night in March 2018
nice hotel”
I would love to stay there again..
Reviewed March 10, 2018
Dear Johayra, Thank you for such delightful comments! it's wonderful to know that you found us a good choice for your stay. We are glad to hear that your Citadines Ashley Hong Kong experience was pleasant which you found that our location is convenience. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Caleb Wong Assistant Guest Service Manager
Show more
Citadines Ashley Hong Kong
6.4
Good
Jackson from Singapore
Solo traveler
Studio
Stayed 3 nights in March 2018
Budget hotel with good location”
This hotel needs improvement in the common toilet on the 3rd floor so that guest whom cannot check in due to too early can wash up for the day before they go out in a conducive environment.
Reviewed March 07, 2018
Thank you for staying Citadines Ashley Hong Kong & taking the time to share your experience following your recent stay with us. On the other hand, we will bring out public area of 3rd floor toilet issue with our management. Once again, thank you for your valued patronage from all of us at Citadines Ashley Hong Kong and we look forward to welcoming you again in the near future. Caleb Wong Assistant Operation Manager
Show more
Citadines Ashley Hong Kong
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