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Very good
From 2145 reviewsSee what guests said
7.6
Recommended by 84% of guests

Real reviews from real guests

Agoda Reviews (2145)Booking.com Reviews (219)
7.6
Very good
From 2145 reviews
Read reviews from:
Cleanliness7.5
Facilities6.8
Location8.9
Room comfort and quality7.6
Service7.5
Value for money7.5
Provided by verified guests of Agoda
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8.0
Excellent
Khai from Singapore
Family with young children
Studio
Stayed 3 nights in February 2018
Excellent Service!!”
Lilian, the staff from the front desk of the hotel was very helpful when we realized that we have booked wrong date on the other room, she offered an upgrade to suite for 1 night even their occupancy rate is full in order to accommodate all of us, for the remaining 2 nights, have offered us an extra pillow and blanket, we have stayed there for 3 nights. Location of the hotel is good Another feedback is the hot water supply in the room is abit unstable and we found its quite dangerous for the children.
Reviewed February 07, 2018
Thank you for staying Citadines Ashley Hong Kong & taking the time to share your experience following your recent stay with us. We sincerely apologize regarding the hot water not stable issue, we will definite look into it with our housekeeping & engineering department. We look forward to welcoming you again in the near future.
Responded February 14, 2018
Citadines Ashley Hong Kong
7.6
Very good
CHIN from Singapore
Couple
Studio
Stayed 4 nights in January 2018
Central location hotel, reasonably priced”
Staff was excellent but there is no facility. The ventilation is really bad. Whole night is filled with the Kebab restaurant's cooking. Smell goes away only after restaurant closed.
Reviewed February 05, 2018
Thank you for staying Citadines Ashley Hong Kong & taking the time to share your experience following your recent stay with us. We sincerely apologize regarding ventilation issues, we will definite look into it with our engineering department. We look forward to welcoming you again in the near future.
Responded February 14, 2018
Citadines Ashley Hong Kong
9.2
Exceptional
Nattawat from Thailand
Family with young children
Studio Executive
Stayed 2 nights in January 2018
nice place and good location”
Stay two nights. The room was nice and clean. Location is good and near many restaurants, grocery stores and subway.
Reviewed January 31, 2018
Thank you for such delightful comments! it's wonderful to know that you found us a good choice for your stay. We are glad to hear that your Citadines Ashley Hong Kong experience was pleasant which you found that our location is convenience. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Caleb Wong Assistant Operation Manager
Responded February 01, 2018
Citadines Ashley Hong Kong
6.8
Good
Kwun from Hong Kong
Couple
Studio Premier
Stayed 1 night in January 2018
Great Location”
Great Location and u can cook something, but kind of expensive.
Reviewed January 28, 2018
Thank you for such delightful comments! it's wonderful to know that you found us a good choice for your stay. We are glad to hear that your Citadines Ashley Hong Kong experience was pleasant which you found that our location is convenience. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Caleb Wong Assistant Operation Manager
Responded February 01, 2018
Citadines Ashley Hong Kong
10.0
Exceptional
mario from Philippines
Couple
Studio
Stayed 3 nights in January 2018
Citadines ”
Very Helpful staff , she got a Taxi for our AirPort transfer and recommended US to leave early because there wala a marathon in Nathan road and Will be xlosed Very early. Kudos!!!
Reviewed January 25, 2018
Thank you for staying Citadines Ashley Hong Kong & taking the time to share your experience following your recent stay with us. We look forward to welcoming you again in the near future.
Responded January 25, 2018
Citadines Ashley Hong Kong
9.2
Exceptional
Ty from United States
Couple
Studio
Stayed 6 nights in January 2018
Great value and location”
My wife and I stayed here for 5 nights and had a great stay. The location is great and very close to restaurants and shopping. The room was not huge but that is understandable for a downtown location. We could have easily spent an additional $100 per night on some other luxurious hotel but we wanted something middle of the road and this suited us perfectly. The front desk staff were REALLY friendly and helpful. Some other reviewers commented on room size, bed firmness, and cleanliness but the room that we had was not perfect, but if you are an easy going traveler then you'll be happy staying here. Our room was clean, a little dated, but was a really great value for the location. Don't forget to check out the Cafe in the same building (4th floor maybe? I can't remember) They had excellent coffee and good food.
Reviewed January 25, 2018
Thank you for staying Citadines Ashley Hong Kong & taking the time to share your experience following your recent stay with us. We look forward to welcoming you again in the near future.
Responded January 25, 2018
Citadines Ashley Hong Kong
8.0
Excellent
Clayde from Philippines
Family with young children
Studio Executive
Stayed 3 nights in January 2018
Almost perfect... ”
We are a family of 3. We would have rated it perfect 5 because of outstanding service of hotel staff. Always ready to provide assistance and a welcoming smile however there's also one detail difficult to ignore and that was the beddings (my son's extra bed). There was blood smear on the blanket as well as the flat/top sheet. And for 4 days we have stayed there, it hasn't been changed. We don't t blame them for not changing everyday because we seemed to have misunderstanding with english instructions however the point is, they should have given us clean and fresh linen right from the very start.. Correct? Like I said only this tiny detail, with the rest big OK. Generous with towels and pillows, free extra adapter. We will come back to this place again! Thanks.
Reviewed January 16, 2018
Thank you for staying Citadines Ashley Hong Kong & taking the time to share your experience following your recent stay with us. We sincerely apologize for the blanket issues, we will definite look into it with our housekeeping department. We look forward to welcoming you again in the near future.
Responded January 25, 2018
Citadines Ashley Hong Kong
7.2
Very good
George from Singapore
Family with young children
Studio Premier
Stayed 3 nights in January 2018
Great location with lots of food and shopping nearby.”
Next to MTR station with lots of F & B outlets nearby
Reviewed January 12, 2018
Thank you for staying Citadines Ashley Hong Kong & taking the time to share your experience following your recent stay with us. We look forward to welcoming you again in the near future. Caleb Wong - Assistant Operation Manager
Responded January 15, 2018
Citadines Ashley Hong Kong
8.0
Excellent
Siti from Singapore
Couple
Studio
Stayed 4 nights in January 2018
Great location.”
Standard room is quite small. Do comes with kitchenette. Location is superb!
Reviewed January 07, 2018
Thank you for staying Citadines Ashley Hong Kong & taking the time to share your experience following your recent stay with us. We look forward to welcoming you again in the near future. Caleb Wong Assistant Operation Manager
Responded January 15, 2018
Citadines Ashley Hong Kong
7.6
Very good
Rosemary from Philippines
Group
Studio Executive
Stayed 2 nights in December 2017
Great Location, So-so Service”
Would have been a great stay, given the location, but had trouble with the bathroom as the toilet seemed to leak all over the floor. Despite calling it in, staff just said they will check but never even went to the room. Leak stopped the next day but then we couldn't get the toilet to flush (they must have just shut the main valve). Disappointed that they did not communicate anything to us. Another thing, we were requesting for an extra towel and they refused our request, stating that no extra towel is available. Was surprised at this. They could have just asked if we were willing to pay extra, but no. They outright refused. Front desk staff were friendly though. Other than that, location was great, room was clean .
Reviewed January 05, 2018
Thank you for staying Citadines Ashley Hong Kong & taking the time to share your experience following your recent stay with us. On the other hand, we will bring out room & towel issues with our management. Once again, thank you for your valued patronage from all of us at Citadines Ashley Hong Kong and we look forward to welcoming you again in the near future. Caleb Wong Assistant Operation Manager
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Citadines Ashley Hong Kong
6.0
Kevin from Malaysia
Couple
Studio
Stayed 4 nights in December 2017
Good location but no frills hotel”
While we expected a basic hotel, we were surprised how run down and dirty certain parts of the room were. Space was ok for HK standard but definitely not a typical Citadines quality apartment
Reviewed December 31, 2017
Thank you for staying Citadines Ashley Hong Kong & taking the time to share your experience following your recent stay with us. On the other hand, we will bring out room issues with our management. Once again, thank you for your valued patronage from all of us at Citadines Ashley Hong Kong and we look forward to welcoming you again in the near future.
Responded January 04, 2018
Citadines Ashley Hong Kong
5.2
Subhanshu from India
Couple
Studio Executive
Stayed 1 night in December 2017
Okay for 1 night stay.. Doesn't deserve to be that expensive”
Things are broken and not in a good condition. Pathetic bathroom.. dirty walls need maintenance. Excellent location is the only plus.. staff was also good. I would not not recommend if you have some expectations after paying that much. Go for it if you just want to stay for a night in the very happnening Tsim sha tsui and you don't care about the amenities much.
Reviewed December 27, 2017
Thank you for staying Citadines Ashley Hong Kong & taking the time to share your experience following your recent stay with us. On the other hand, we will bring out room issues with our management. Once again, thank you for your valued patronage from all of us at Citadines Ashley Hong Kong and we look forward to welcoming you again in the near future.
Responded December 29, 2017
Citadines Ashley Hong Kong
7.2
Very good
EDWARD from Indonesia
Family with young children
Stayed 1 night in December 2017
Second stay, worse than my previous one. But again, location is superb.”
Stay here for the second time during Christmas. Pay 50% more due to the holiday. Got different room set than my previous one even the room type is the same description in agoda. No bath tub, more outdated room, bathroom looks really dirty. It seems that the bathroom has a major leak in the past. Yellowish stains in lots places in the bathroom. Kitchen is much smaller, exhaust is barely working, and they put dustbin on the same location as the frying pan. Found more empty bottle under the bed and in between the sofa bed! The only good thing is again location esp if you are part for the festive Christmas celebration at TST.
Reviewed December 26, 2017
Thank you for staying Citadines Ashley Hong Kong & taking the time to share your experience following your recent stay with us. On the other hand, we will bring out room issues with our management. Once again, thank you for your valued patronage from all of us at Citadines Ashley Hong Kong and we look forward to welcoming you again in the near future.
Responded December 29, 2017
Citadines Ashley Hong Kong
8.8
Excellent
EDWARD from Indonesia
Family with young children
Stayed 3 nights in December 2017
Great location, great space, but expecting more for the price”
Its strategically located at the heart of Tsim Sa Tsui. Good apartement size with complete facilities from kitchen utensiles to bath up. But cleanliness can be improved. Empty bottle underneath the bed, dust over the floor when we arrived. Some of the furnitures are also need to be fixed. The drawer, sofa bed was bend.
Reviewed December 26, 2017
Thank you for staying Citadines Ashley Hong Kong & taking the time to share your experience following your recent stay with us. On the other hand, we will bring out room issues with our management. Once again, thank you for your valued patronage from all of us at Citadines Ashley Hong Kong and we look forward to welcoming you again in the near future.
Responded December 29, 2017
Citadines Ashley Hong Kong
2.8
Hav from United States
Family with young children
Studio
Stayed 3 nights in December 2017
Smell and not clean ”
Place is super dusty, water in restroom leaking all over the floor, gas smell and restaurant restroom is not clean.
Reviewed December 25, 2017
Thank you for staying Citadines Ashley Hong Kong & taking the time to share your experience following your recent stay with us. On the other hand, we will bring out room issues with our management. Once again, thank you for your valued patronage from all of us at Citadines Ashley Hong Kong and we look forward to welcoming you again in the near future.
Responded December 29, 2017
Citadines Ashley Hong Kong
8.4
Excellent
Atiah from Singapore
Family with teens
Stayed 4 nights in December 2017
A clean apartment located next to halal food. Walking distance to shopping area.”
The location is superb. Near to halal food, near to mtr and walking distance to shopping places. Can find toilet at Isquare & mc donald.
Reviewed December 24, 2017
Thank you for staying Citadines Ashley Hong Kong & taking the time to share your experience following your recent stay with us. We look forward to welcoming you again in the near future.
Responded December 29, 2017
Citadines Ashley Hong Kong
9.6
Exceptional
Zi from Singapore
Family with young children
Studio Premier
Stayed 2 nights in November 2017
Good location”
Short walks to Tsim Sha Tsui MTR, Harbour city, food and shopping. Kitchenette useful for simple food preparations. Staff was excellent in providing assistance when we need!
Reviewed December 23, 2017
Thank you for staying Citadines Ashley Hong Kong & taking the time to share your experience following your recent stay with us. We look forward to welcoming you again in the near future.
Responded December 29, 2017
Citadines Ashley Hong Kong
4.0
Edwin from Singapore
Solo traveler
Studio
Stayed 2 nights in December 2017
terrible”
the room is dirty and full of dust. my room was not even touch up for whole day when i am away. whole building is not even up to scratch.toilet is small with a shower curtain thats dirty and unremovable. terrible place to stay.will not stay there again.
Reviewed December 23, 2017
Thank you for staying Citadines Ashley Hong Kong & taking the time to share your experience following your recent stay with us. On the other hand, we will bring out room issues with our management. Once again, thank you for your valued patronage from all of us at Citadines Ashley Hong Kong and we look forward to welcoming you again in the near future.
Responded December 29, 2017
Citadines Ashley Hong Kong
8.4
Excellent
Pui from Singapore
Couple
Studio
Stayed 1 night in November 2017
Good location, good food”
Good value
Reviewed December 13, 2017
Thank you for staying Citadines Ashley Hong Kong & taking the time to share your experience following your recent stay with us. We look forward to welcoming you again in the near future.
Responded December 29, 2017
Citadines Ashley Hong Kong
10.0
Exceptional
Lea from Philippines
Couple
Studio Executive
Stayed 3 nights in December 2017
Big room and clean!”
Staffs are nice and accomodating. The room is excellent both in terms of size and cleanliness. They cleaned it well within our stay. We’ll probably stay here again when we come back. The location is near subways and is easily accessible. We had a nice stay! 😊
Reviewed December 11, 2017
Thank you for taking the time to share your stay experience following your recent visit to Citadines Ashley Hong Kong. We are delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage from all of us at Citadines Ashley Hong Kong and we look forward to welcoming you again in the near future. Your sincerely, Caleb Wong Assistant Operation Manager
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Citadines Ashley Hong Kong
9.6
Exceptional
Jirapan from Thailand
Group
Studio
Stayed 1 night in December 2017
Great location”
Near all shopping places.
Reviewed December 10, 2017
Thank you for taking the time to share your stay experience following your recent visit to Citadines Ashley Hong Kong. We are delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage from all of us at Citadines Ashley Hong Kong and we look forward to welcoming you again in the near future. Your sincerely, Caleb Wong Assistant Operation Manager
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Citadines Ashley Hong Kong
6.8
Good
Yew from Singapore
Family with young children
Studio
Stayed 1 night in December 2017
Cleanliness can be improve”
Staff is helpful and location is great.
Reviewed December 08, 2017
Thank you for taking the time to share your stay experience following your recent visit to Citadines Ashley Hong Kong. We are delighted to learn that you enjoyed your stay with us. Regarding cleanliness of the room, we will ask our housekeeping team to be more careful. We apologize for the inconvenient cause. Once again, thank you for your valued patronage from all of us at Citadines Ashley Hong Kong and we look forward to welcoming you again in the near future. Your sincerely, Caleb Wong Assistant Operation Manager
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Citadines Ashley Hong Kong
7.2
Very good
Rossiani from Singapore
Couple
Studio
Stayed 3 nights in July 2017
Happy stay!!!”
Location was good for us as convenient to get 'halal' food around the area. Room was clean tho space was tight but you get what you pay for. Staff was pleasant and helpful. Overall a pleasant stay for us and we will not hesitate to return and stay again.
Reviewed December 04, 2017
Thank you for taking the time to share your stay experience following your recent visit to Citadines Ashley Hong Kong. We are delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage from all of us at Citadines Ashley Hong Kong and we look forward to welcoming you again in the near future. Your sincerely, Caleb Wong Assistant Operation Manager
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Citadines Ashley Hong Kong
9.2
Exceptional
Pearl from Australia
Couple
Studio Executive
Stayed 7 nights in September 2017
Happy Traveller”
Excellent location. Close to Silvercord food court and lots of local restaurants. An easy walk to the Star ferry and many other attractions. Easy walk to supermarkets and metro. Staff very helpful and obliging. Very prompt at answering emails. Also helped us organise our trip to the airport by taxi at the same cost as airport express. Much easier for us due to the amount of luggage we had. Bathroom quite small but adequate. The kitchen equipment supplies need reviewing. They're very basic, mismatched and missing some things .eg No wine glasses as they said people break them! One cereal bowl for two of us. They had to search for another and then it was just a tiny bowl. That said we did enjoy our stay and would use them again.
Reviewed December 01, 2017
Thank you for taking the time to share your stay experience following your recent visit to Citadines Ashley Hong Kong. We are delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage from all of us at Citadines Ashley Hong Kong and we look forward to welcoming you again in the near future. Your sincerely, Caleb Wong Assistant Operation Manager
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Citadines Ashley Hong Kong
7.2
Very good
carrie from Malaysia
Solo traveler
Studio
Stayed 4 nights in November 2017
Good Location”
The sound proofing of the room is really bad, I can basically heard what the room next door is doing. Beside that everything else is good. Small room but comfortable, clean and the handy mobile is really an added advantage for travelers. Near to MRT station, shops and restaurant.
Reviewed December 01, 2017
Thank you for taking the time to share your stay experience following your recent visit to Citadines Ashley Hong Kong. We are delighted to learn that you enjoyed your stay with us. Regarding the sound proof, we will look into the issue with our management. We apologize for the inconvenient cause. Once again, thank you for your valued patronage from all of us at Citadines Ashley Hong Kong and we look forward to welcoming you again in the near future. Your sincerely, Caleb Wong Assistant Operation Manager
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Citadines Ashley Hong Kong
4.0
cheong from Singapore
Couple
Studio
Stayed 2 nights in September 2017
Acceptable”
Agoda is my regular booking source.
Reviewed November 12, 2017
5.2
Tong from Singapore
Couple
Studio Premier
Stayed 4 nights in October 2017
Above average”
Must bring your own hair dryer!! Else everything else is acceptable.
Reviewed October 30, 2017
Thank you for staying Citadines Ashley Hong Kong & taking the time to share your experience following your recent stay with us. On the other hand, we will bring out hair dryer issues with our management. Once again, thank you for your valued patronage from all of us at Citadines Ashley Hong Kong and we look forward to welcoming you again in the near future.
Responded December 29, 2017
Citadines Ashley Hong Kong
8.4
Excellent
Ma from Philippines
Group
Studio
Stayed 3 nights in October 2017
It's okay”
Great location, near all the restaurants and malls in the TST area. The hotel is clean and the staff are very nice and polite. One problem me and my sister encountered at the hotel was that she got stuck in the elevator and it took about 15-20 minutes. The hotel staff made sure she was okay and profusely apologised but it would have been more ideal if it didn't happen.
Reviewed October 24, 2017
Thank you for taking the time to share your stay experience following your recent visit to Citadines Ashley Hong Kong. We are delighted to learn that you enjoyed your stay with us. On the other hand, we do sincerely apologize for the elevator problem. We will definitely look into this when we next plan for refurbishment. Once again, thank you for your valued patronage from all of us at Citadines Ashley Hong Kong and we look forward to welcoming you again in the near future.
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Citadines Ashley Hong Kong
9.2
Exceptional
Yui from Hong Kong
Couple
Studio
Stayed 1 night in October 2017
Exceptional”
Citadines Ashley is conveniently located in the city centre with a great variety of restaurants and malls nearby. This was a birthday surprise for my boyfriend which was mentioned in the special request. It’s really thoughtful of them to have given us a free delicate birthday cake which was put in the fridge in our room upon check-in. Room was clean and tidy. Not very fancy but quite new with kitchenware.
Reviewed October 18, 2017
Thank you very much for staying with us and for taking the time and effort to share your review on Agoda.com We are pleased to note that your overall stay was pleasant and enjoyable. Meeting the expectations of our Guests will always be our uppermost priority, and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. It has been a great pleasure serving you and we really look forward to your much valued patronage again in the very near future.
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Citadines Ashley Hong Kong
8.0
Excellent
JULIET from Philippines
Family with young children
Studio Executive
Stayed 1 night in October 2017
Nice hotel and very convenient room and near to shopping malls and trains.”
Staff are very accommodating. The room is quite small but convenient to all.
Reviewed October 18, 2017
Thank you very much for staying with us and for taking the time and effort to share your review on Agoda.com We are pleased to note that your overall stay was pleasant and enjoyable. Meeting the expectations of our Guests will always be our uppermost priority, and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. It has been a great pleasure serving you and we really look forward to your much valued patronage again in the very near future.
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Citadines Ashley Hong Kong
10.0
Exceptional
Low from Singapore
Couple
Studio
Stayed 3 nights in June 2017
Very thoughtful staff”
Thoughtful Hotel manager Arrange and send us a bubbly wine for our stay. Room is clean n neat. Location fantastic. Short walk to the mrt . Free wifi phone provided too. Only issue is that dustbin is hidden away behind toilet bowl... couldnt find dustbin for the whole day initially.
Reviewed October 18, 2017
Thank you for taking the time to share your stay experience. We apologize that your stay with us did not fully meet with your expectations. Nevertheless, thank you for your valued patronage from all of us at Citadines Ashley Hong Kong. We look forward to the opportunity of welcoming you again in the near future.
Responded October 22, 2017
Citadines Ashley Hong Kong
9.2
Exceptional
YOUNJEONG from South Korea
Group
Studio
Stayed 1 night in September 2017
Exceptional”
I was satisfied with the room condition. it was somewhat bigger than I expected from the picture. Room was fully equipped from basic amenities to microwave and staffs were kind and helpful. As the hotel is located right next to 1881 heritage, tsim sha tsui area itself was a walking distance. Overall it was a pleasant stay.
Reviewed September 25, 2017
Thank you very much for staying with us and for taking the time and effort to share your review on Agoda.com. We are pleased to note that your overall stay was pleasant and enjoyable. Meeting the expectations of our Guests will always be our uppermost priority, and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. It has been a great pleasure serving you and we really look forward to your much valued patronage again in the very near future.
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Citadines Ashley Hong Kong
8.0
Excellent
Tammy from Australia
Family with young children
Studio Executive
Stayed 2 nights in September 2017
Very good price for a very good location”
The fittings in the room are a bit worn and weathered and the layout of the room was a bit in efficient, but all in all a very good value large room/apartment in the center of TST, the TV is really a BIT too OLD though...
Reviewed September 11, 2017
Thank you for taking the time to share your stay experience following your recent visit to Citadines Ashley Hong Kong. We are delighted to learn that you enjoyed your stay with us. On the other hand, we do sincerely apologize for old facilities. We will definitely look into this when we next plan for refurbishment. Once again, thank you for your valued patronage from all of us at Citadines Ashley Hong Kong and we look forward to welcoming you again in the near future.
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Citadines Ashley Hong Kong
8.0
Excellent
Marinette from Philippines
Couple
Studio Executive
Stayed 2 nights in August 2017
I was stuck in the elevator this time last time 3x false fire alarm. No refund of deposit 8/11”
The staff told me they will refund my deposit within 2 weeks the most it's been a month. I was stuck In the elevator no one help me. Last trip in March 3x false fire alarm and we have to go out while it was raining so hard . No ice given by staffs . I hope they will gI've back my deposits on my March and August stay.
Reviewed September 04, 2017
6.0
Lee from South Korea
Business traveler
Studio
Stayed 1 night in August 2017
Biz Trip”
Good value
Reviewed August 28, 2017
Thank you very much for staying with us and for taking the time and effort to share your review on Agoda.com. We are pleased to note that your overall stay was pleasant and enjoyable. Meeting the expectations of our Guests will always be our uppermost priority, and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. It has been a great pleasure serving you and we really look forward to your much valued patronage again in the very near future.
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Citadines Ashley Hong Kong
6.0
Lee from South Korea
Business traveler
Studio Executive
Stayed 1 night in August 2017
Biz Trip”
Good value
Reviewed August 28, 2017
Thank you for staying with us. We work hard to make our guests happy and appreciate your feedback!
Responded October 22, 2017
Citadines Ashley Hong Kong
6.4
Good
Elaya from Singapore
Family with young children
Studio Premier
Stayed 4 nights in June 2017
Good Location.”
Only good thing about the hotel is the location, easy access to MTR and other shopping, you will need to wait ages for the lift to arrive. Location good, cleanliness ok, staff ok as well.
Reviewed August 24, 2017
Thank you very much for staying with us and for taking the time and effort to share your review on Agoda.com. We are pleased to note that your overall stay was pleasant and enjoyable. Meeting the expectations of our Guests will always be our uppermost priority, and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. It has been a great pleasure serving you and we really look forward to your much valued patronage again in the very near future.
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Citadines Ashley Hong Kong
6.8
Good
Siew from Singapore
Group
Studio Premier
Stayed 3 nights in August 2017
nice place to stay.”
Location is at a quiet corner and lots of eateries around. In hot summer months it's good to find the room is cooled when you get back after a long day out .
Reviewed August 16, 2017
Thank you very much for staying with us and for taking the time and effort to share your review on Agoda.com. We are pleased to note that your overall stay was pleasant and enjoyable. Meeting the expectations of our Guests will always be our uppermost priority, and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. It has been a great pleasure serving you and we really look forward to your much valued patronage again in the very near future.
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Citadines Ashley Hong Kong
6.0
Cheryl from Singapore
Group
Studio Premier
Stayed 2 nights in April 2017
Location good, small rooms, small lobby”
Good location within walking distance to many shops.
Reviewed August 14, 2017
Thank you very much for staying with us and for taking the time and effort to share your review on Agoda.com We are pleased to note that your overall stay was pleasant and enjoyable. Meeting the expectations of our Guests will always be our uppermost priority, and receiving such positive feedback from our guest motivates us to further improve our commitment to delivering good service. It has been a great pleasure serving you and we really look forward to your much valued patronage again in the very near future.
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Citadines Ashley Hong Kong
6.0
Cheryl from Singapore
Group
Studio
Stayed 2 nights in April 2017
Small Lobby, Friendly Staff”
No place for big buses to pick up from from the front, so had to lug luggage for 9 pax to the main road. No lobby area, place is small. Room condition okie, location quite good, convenient and walking distance to many places.
Reviewed August 14, 2017
Thank you for taking the time to share your stay experience following your recent visit to Citadines Ashley Hong Kong. We are delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage from all of us at Citadines Ashley Hong Kong and we look forward to welcoming you again in the near future. Your sincerely, Caleb Wong Assistant Operation Manager
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Citadines Ashley Hong Kong
6.4
Good
Florinda from Philippines
Family with young children
Studio
Stayed 3 nights in July 2017
Disappointing stay”
I didn't like their service this time. We asked for our extra water because we weren't able to get (consume) the water from the day after yet the lobbies was very persistent that the housekeeping lady recorded that they have refilled the water already. But we are very sure there was still 1 bottle of water left. Its not a big deal actually but the attitude of the lobbies/receptions was so bad that she was very impolite on how she talks. Ive stayed with Citadines a couple of times already and having this experience is really disappointing.
Reviewed July 25, 2017
8.4
Excellent
Suzi from Australia
Family with young children
Studio
Stayed 7 nights in July 2017
Clean & good location ”
Staffs are friendly and attentive to our requests. Received upgrade to executive studio: spacious with sofa bed and very clean. Room 1602 right in front of the lift but can't hear any noise from inside apartment. Sleep well every nights. Housekeeping everyday very good. Stayed 7 nights, the third night the AC spitted out ice cubes, called staff Daniel quick response clean up the floor for us (taking off his shoes in to our apartment truly appreciate) next morning they fix it. They asked us that have to turn off the AC manually because it won't turn off even when we unplugged the main switch card near the door. Location is excellent. The handy handphone is a big plus very useful but disappointed Citadines on Ashley disconnect the internet on our checking out date 12 july 2017 (at 1 AM in the morning on the day we are checking out, we can not use handy phone anymore and we still need to find some information and making call in the morning before our check-out time 12 noon on the day).
Reviewed July 19, 2017
Dear Ms. Suzi Thank you for staying at Citadines Ashley Hong Kong & giving us feedback of our hotel. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations. Thank you for sharing with us regarding to the Handy issue & the AC problem. We are planning to conduct a major renovation and therefore, the air-conditiong will be replace. We apologize for the air conditioning caused much inconvenience to you and your family. As far as the Handy phone, we will have a detail check. The free Handy should be working till your check out at noon. Once again, thank you for your valued patronage. From all of us at Citadines Ashley Hong Kong, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely, Caleb Wong | Assistant Guest Service Manager
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Citadines Ashley Hong Kong
6.0
kwok from China
Business traveler
Studio
Stayed 1 night in July 2017
Ok”
Ok
Reviewed July 09, 2017
Dear Kwok, Thank you for sharing your comments. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Citadines Ashley Hong Kong, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely, Caleb Wong | Assistant Guest Service Manager
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Citadines Ashley Hong Kong
4.4
Celina from Australia
Couple
Studio Premier
Stayed 1 night in July 2017
Large studio but not very clean”
Studio is spacious compared to other hotel rooms in the Tsim Sha Tsui area. Staff at reception is polite and efficient. No one picks up when I dialled 0. The floor is not sweeped clean, there rubbish (shopping receipts from previous customer) on the floor on the side of the bed where its narrower. Kitchen table tops and drawers are dusty.
Reviewed July 09, 2017
Dear Ms. Low Thank you for sharing your comments of your stay in Citadines Ashley Hong Kong. We were delighted to learn that you enjoyed your room of your stay & our reception services. Thank you for sharing with us regarding to the cleaning issues, We will train our housekeeping to be more caution regarding the cleaning issues. Once again, thank you for your valued patronage. From all of us at Citadines Ashley Hong Kong, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely, Yours sincerely, Caleb Wong | Assistant Guest Service Manager
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Citadines Ashley Hong Kong
6.8
Good
HUI from Malaysia
Group
Studio Premier
Stayed 5 nights in April 2017
location”
Hotel need to upgrade, cabinet is old and damaged. Location and staff are good
Reviewed July 03, 2017
Dear Mr./Ms. Hui Thank you for taking your time to give us feedback. We were delighted to learn that you enjoyed the location and with our staff. Thank you for sharing with us regarding to the cabinet issue. We are planning to conduct a major renovation on November, therefore all furniture will be replace. We apologize any inconvenience to you and your family. Once again, thank you for your valued patronage. From all of us at Citadines Ashley Hong Kong, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely, Caleb Wong | Assistant Guest Service Manager
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Citadines Ashley Hong Kong
7.2
Very good
Robert from Netherlands
Business traveler
Studio
Stayed 2 nights in June 2017
Decent hotel for reasonable price”
Good hotel for a reasonable price, small but clean rooms, convenient location.
Reviewed June 15, 2017
Dear Robert, Thank you for your comments. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for your valued patronage. From all of us at Citadines Ashley Hong Kong, we look forward to welcoming you again at any one of our serviced residences. Yours sincerely, Caleb Wong | Assistant Guest Service Manager
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Citadines Ashley Hong Kong
6.0
Chi from United Kingdom
Couple
Studio
Stayed 4 nights in March 2017
Above average”
The room size is much smaller that its claim
Reviewed June 09, 2017
Dear Chi, Thank you for taking time to share your feedback. We always appreciate hearing from our guests as this is the best way for us to improve upon our service offerings. We are sincerely regretful to hear your disappointment for the room size. We will definitely maintain our website about the rooms. Thank you again for your stay and review. We would be honored to welcome you again in the future! Yours sincerely, Caleb Wong Assistant Guest Service Manager
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Citadines Ashley Hong Kong
7.2
Very good
Sandy from Hong Kong
Business traveler
Studio
Stayed 1 night in May 2017
Room size”
Not as spacious as I think, Air-Con poor
Reviewed May 18, 2017
Dear Sandy, Thank you for staying at Citadines Ashley Hong Kong. Thank you for sharing with us regarding air-conditioning problem. We are planning to conduct a major renovation and therefore, the air-conditioning may be replaced. We apologize for the air conditioning caused much inconvenience to you. Once again, thank you for your valued patronage. Yours sincerely, Yours sincerely, Caleb Wong | Assistant Guest Service Manager
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Citadines Ashley Hong Kong
8.0
Excellent
Mona from Indonesia
Family with young children
Studio Premier
Stayed 5 nights in May 2017
Near east tsim sha tsui mtr”
Nice serviced apartment, location in tsim sha tsui, next to the apt there's a halal restaurant.... thank you agoda....
Reviewed May 17, 2017
Thank you for such delightful comments! it's wonderful to know that you found us a good choice for your stay. We are glad to hear that your Citadines Ashley Hong Kong experience was pleasant which you found that our location is convenience. It would be a pleasure to personally welcome you back to our hotel! Yours sincerely, Caleb Wong Assistant Guest Service Manager
Responded May 18, 2017
Citadines Ashley Hong Kong
8.0
Excellent
Marvin from Philippines
Family with young children
Studio
Stayed 4 nights in April 2017
Near MTR and malls”
We stayed with a baby at this serviced apartment for 4 nights. We got the studio unit and while the space was small, it had a cabinet and small kitchen. The kitchen was very useful since we had to clean our baby bottles. Location is very convenient with MTR and malls (Harbour city and I-Square) nearby. There's also a 7-11 nearby. One thing we didn't like was the smell of smoke in the elevator. Day or night, it was always there. Good thing it didn't reach our room. Overall, I would recommend this hotel. Quite expensive but we our stay was comfortable.
Reviewed May 09, 2017
Dear Marvin, Thank you for taking time to share your feedback. We always appreciate hearing from our guests as this is the best way for us to improve upon our service offerings. We are sincerely regretful to hear your disappointment for the elevator. We will definitely work hard to maintain our top quality services and to impress you again during your upcoming stays with us. Thank you again for your stay and review. We would be honored to welcome you again in the future! Yours sincerely, Caleb Wong Assistant Guest Service Manager
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Citadines Ashley Hong Kong