2015
Very good 7.5
Based on 1744 reviews

Recent customer comments

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Very good



based on 1744 reviews
  • Cleanliness 7.5
  • Facilities 6.5
  • Location 8.9
  • Room comfort and quality 7.6
  • Service 7.4
  • Value for money 7.4
  • Food and dining 6.3
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Kok from Malaysia
Business travelers
Studio
Stayed 3 nights in November 2015
The good location hotel in Kowloon.
The location. Easy access to the MRT and shopping location in Kowloon.
It was a pleasant stay for business traveler. As expected, the room as small, similar to hotel rooms in Hong Kong.
Reviewed November 26, 2015

Natalie from Philippines
Couples
Studio
Stayed 3 nights in November 2015
4-star misnomer
Location, value for money, staff
Reading previous reviews, I knew that the hotel would be more about location and value versus aesthetics, ambiance, etc. However, our hotel room looked like it was in dire need of refurbishment. Walls had scratches at the bottom, the floor was quite dusty, and our bathroom had trouble with its plumbing -- When showering, the water couldn't drain properly thus the entire bath/ toilet area would flood with water. Good thing that the bathroom area is recessed so the water didn't spill over into the rest of the room. That said, the staff was easy to talk to and we were given another room the following evening. Hotel should do something about their cleanliness/ maintenance of the rooms --- I had to pick up something from the floor and saw that they don't sweep under the bed; it's super dusty/ dirty under the bed. My advice to people considering this hotel: - Manage your expectations: it's really more like a 3-star hotel that's within a good location. Don't expect stellar amenities. - Might be better to book a bigger room vs a basic studio (which is what we started with) - Don't stay in room 801 (studio) unless they've fixed the shower - Staff is quite accommodating, easy to talk to and helpful
Reviewed November 25, 2015

JOSEPH from Philippines
Couples
Studio Premier
Stayed 3 nights in November 2015
The Comforts of Home
Location. Kitchen facilities. Helpful staff.
A large bed, a bathtub , plus a kitchen for a home cooked meal all provide a home away from home. The kitchen is well equipped, a good break from the usual expensive HK fastfood and hawker junk food. Location is most ideal and staff were helpful. Cleaning or house keeping services could do a better job.
Reviewed November 23, 2015

Wee from Malaysia
Families with young children
Studio Premier
Stayed 2 nights in November 2015
Citadines Ashley Hongkong
Room is Comfort & Clean. Staff has a good maner.
Elevator is not allowed to carry more than 9 person. If elevator can be improvement, The Citadines Ashley HK shall score for 4 stars hotel.
Reviewed November 17, 2015

LAM from Malaysia
Families with older children
Studio
Stayed 5 nights in November 2015
Not cleanness
Location, staff helpful
Towels not clean, got stain, water sometime cold and sometime hot..
Reviewed November 15, 2015

lex from Singapore
Families with older children
Studio
Stayed 3 nights in November 2015
Average
Average
Given on the price that im paying im expecting a bigger room. Staff are helpful the rest are just average.
Reviewed November 15, 2015

Daphne from Philippines
Groups
Studio with Handy Phone
Stayed 2 nights in November 2015
Just Fine
Location
Reviewed November 13, 2015

Maileen from Philippines
Couples
Studio Executive
Stayed 3 nights in December 2014
Citadines Review
Location
It was an ok stay. The rooms were smaller than expected and the view was different from what was indicated in the website. But apart from that, it was ok.
Reviewed November 12, 2015

LEE from Malaysia
Groups
Studio
Stayed 4 nights in November 2015
GREAT LOCATION, COMFORTABLE & CLEAN
CLEAN, QUITE, GREAT LOCATION
EVERYTHING IS GOOD, STRONG WIFI, SUITABLE FOR THOSE NEED WORK, ABLE TO COOK WITH ALL FACILITIES PROVIDED.
Reviewed November 11, 2015

alan from Australia
Couples
Studio
Stayed 4 nights in October 2015
overated, small outdated not a place i'd be recom
none
outdated , small, not value for money.
Reviewed November 10, 2015


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