2015
Very good 7.5
Based on 1741 reviews

Recent customer comments

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Very good



based on 1742 reviews
  • Cleanliness 7.5
  • Facilities 6.6
  • Location 8.9
  • Room comfort and quality 7.6
  • Service 7.4
  • Value for money 7.4
  • Food and dining 6.3
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Ho from Malaysia
Families with young children
Studio
Stayed 5 nights in July 2013
Good
Good kitchen
good location, clean room. Nice kitchen. Good room
Reviewed July 29, 2013
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CECILIA from Philippines
Families with older children
Studio Executive
Stayed 3 nights in July 2013
Comfortable stay in a good location
Central location, good restaurants in the area and accessibility to main transport system
This hotel's main advantage is its location which wash very near major shopping centers, good restaurants and very close to the MTR station. Rooms were comfortable and average for Hong Kong standards. A plus was the kitchenette where you could have breakfast and snacks. There are a lot of reasonable and good restaurants in the area so you wouldn't need to do a lot of cooking. The areas for improvement are the not very friendly staff; they don't even greet you as you go out or come in and housekeeping takes a long time to clean the rooms. Everyday, our rooms on the 19th floor were cleaned at 4:30 pm. So if you want to rest or take a nap, it would have to be after that time.
Reviewed July 27, 2013
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WEE from Singapore
Couples
Studio
Stayed 2 nights in July 2013
great and spacious hotel room
spacious, clean and accessible
My boyfriend and I stayed 3days 2 nights at Citadines Ashley Hongkong. The location is superb, heart of TST and near to public transport such as bus and train station. The room we stayed was big and spacious. if money is not an issues to you, I would recommend this hotel. :)
Reviewed July 26, 2013
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Kan from Malaysia
Business travelers
Studio Executive
Stayed 2 nights in July 2013
Very uncooperative male staff, one lift not workin
Location, nice deco, but staff attitude negate everything
Not very pleasing because counter staff is lousy, not cooperative. He refused to show direction and restaurant to dine, saying he has forgotten the names of restaurants. The attitude is poor because we asked for change of room as the first room we checked in was dirty. One lift is not working leaving only one lift operating, thus making accessibility to room very bad. There is renovation going on .
Reviewed July 23, 2013
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Keng from Canada
Couples
Studio Executive
Stayed one night in July 2013
Very pleasant
Very good value, clean and large room
Hard to find a clean ang large room for such price in Hong Kong. The staff are knowledgable, friendly and efficient.
Reviewed July 20, 2013
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Jia from Singapore
Families with young children
Studio
Stayed one night in July 2013
Nil
Location of the hotel is good
Excellent experience, very close to local restaurants, highly recommended
Reviewed July 17, 2013
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Ky from Malaysia
Families with young children
Studio
Stayed 2 nights in July 2013
Good location lousy staff
Location near city centre and shopping
Superb location but very unfriendly and unhelpful staff. Room cleanliness was also an issue and when we requested a change of room the staff was very unhelpful and showed their displeasure. Staff also unwilling to share directions around Tsim Tsa Shui area.
Reviewed July 15, 2013
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Adeline from Malaysia
Families with older children
Studio Executive
Stayed 3 nights in June 2013
Pleasant stay for a family of 3 adults
Location, large room size for Hong Kong, free wifi
Enjoyed the stay at Citadines Ashley. Perfect for a free and easy/shopping holiday as it is very near to attractions/shopping malls and surrounded by eateries of all kinds. Room is spacious also as compared to Hong Kong standards and is equipped with all the necessary nrcessities. The hotel provides a safe, iron and ironing board as well as lotsa space for hanging clothes/keeping shoes. Overall, a very pleasant stay.
Reviewed July 13, 2013
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CECILIA from Philippines
Families with older children
Studio Premier
Stayed 3 nights in July 2013
Great Location
Great location, accessibility to the MTR and shopping areas, and reasonable rates
We had a pleasant stay at the hotel. Pluses include: great location in the center of TST, accessible to the MTR and shopping centers and the price was quite reasonable. The kitchenette also allowed us to prepare breakfast so we didnt have to leave early. Wifi was also strong throught the day and night. Minuses were: staff were not friendly, rooms were cleaned pretty late in the day (4:30 pm at our rooms on the 19th floor), lobby of the floors did not have air conditioning which made it stuffy, hotel signage was very inconspicuous, got lost on the way back one evening. Overall, it was a comfortable stay and would still recommend to family and friends.
Reviewed July 11, 2013
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Hizkia from Indonesia
Solo travelers
Studio
Stayed one night in June 2013
Cheap clean neat apartment
cheap clean neat
Stayed for 1 night. Pretty average place to stay. Central location. Close to restaurants and shops. Good for tourist
Reviewed July 10, 2013
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