Citadines DPulze Cyberjaya Hotel
Citadines DPulze Cyberjaya Hotel
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9.6
Exceptional

"Clean, comfortable and located in a mall."

Alexander

|

May 4, 2018

Studio Executive - Bed Citadines DPulze Cyberjaya Hotel
Studio Executive - Bed
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Lobby Citadines DPulze Cyberjaya Hotel
Lobby
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Swimming pool Citadines DPulze Cyberjaya Hotel
Swimming pool
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Fitness center Citadines DPulze Cyberjaya Hotel
Fitness center
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See map Citadines DPulze Cyberjaya Hotel
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Excellent
Location
8.3
See all 6 photos Citadines DPulze Cyberjaya Hotel
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What guests are saying:
Spacious, clean and suitable fo a big fmily
Noryanty from Malaysia
Family with young children
Stays in 2 bedrooms apartment with kiddos wad very good experience. Kids love stayed here. Easy assess to TGV and play ground for kids. However need a big kids pools to complete our holiday here.
piyaman from Malaysia
Family with young children
Hotel within a shopping mall. Spacious room. Semi furnished apartment hotel.
Mohamad from Malaysia
Family with young children
Room spacious, have kitchen, study room, air conditioner need time to cool. Breakfast was good eventhough it was old town white coffee, the pool is awesome!
Mohamad from Malaysia
Group
Everything is nice except the pool is quite small
Aidil from Malaysia
Family with young children
Just the water heater no enough hot , very cold . Everything OK and comfortable 😍😍😇
Then from Malaysia
Solo traveler
very good place to stay
NORALIZA from Malaysia
Family with teens
Overall excellent , but breakfast is just a voucher with old town white coffee in the mall, which needs improvement.. But otherwise highly recommended !
Krishnan from Malaysia
Business traveler
good hotel n place.
MOHD from Malaysia
Family with young children
Hotel with Mall.. Full with Food shop and shopping.. The only I'm not happy is, no swimming pool for kids..
Hafizulfekri from Malaysia
Family with young children

Citadines DPulze Cyberjaya Hotel

Excellent location
What's nearby?
Excellent
From 1294 reviewsSee what guests said
8.0
/
10
Excellent room comfort and quality
8.3
Recommended by 93% of guests
Value for money8.1
Distance to city center51.9 km
Location rating8.3
Nearest airportKuala Lumpur International Airport (KUL)
Distance to airport20.7 km
  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Laundry service

  • Dry cleaning

Room choices
8.3
Excellent
Room comfort & quality
This property is in high demand!Last booked 7 hours ago | 7 travelers are looking at this property right now
2 Bedroom Executive
2 Bedroom Executive
...
  • Room size: 65 m²/700 ft²
  • City view
  • 2 single beds and 1 queen b...
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1 Bedroom Executive
1 Bedroom Executive
...
  • Room size: 45 m²/484 ft²
  • City view
  • 2 single beds
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Studio Executive
Studio Executive
...
  • Room size: 26 m²/280 ft²
  • City view
  • 1 queen bed
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Two Bedroom Apartment Executive
Two Bedroom Apartment Executive
...
  • Non-smoking
  • Kitchenette
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One Bedroom Apartment Executive
One Bedroom Apartment Executive
...
  • Non-smoking
  • Kitchenette
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Deluxe King City View Non Smoking
Deluxe King City View Non Smoking
...
  • Non-smoking
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2 Bedrooms with Queen Bed and Single Beds
2 Bedrooms with Queen Bed and Single Beds
...
  • Non-smoking
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King Junior Suite Non Smoking
King Junior Suite Non Smoking
...
  • Non-smoking
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Deluxe King Ocean View Non Smoking
Deluxe King Ocean View Non Smoking
...
  • Non-smoking
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Deluxe 2 Double Beds City View Non Smoking
Deluxe 2 Double Beds City View Non Smoking
...
  • Non-smoking
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Have a question for Citadines DPulze Cyberjaya Hotel?

What people love about the property

  • 10.0
    Exceptional

    "Staff very friendly and room very big"

    Wan M.

    |

    February 5, 2018

  • 8.0
    Very good

    "Enjoy my stay, clean"

    Intan A.

    |

    January 16, 2017

  • 9.2
    Exceptional

    "The staffs are helpful and friendly."

    Tik L.

    |

    January 22, 2018

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More about Citadines DPulze Cyberjaya Hotel

More about Citadines DPulze Cyberjaya Hotel

9.6
Exceptional

"Had a lovely experience and stay."

June

|

December 23, 2017

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What they offer

7.6
Very good

"Nice hotel with good location"

Mohamad H.

|

April 29, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (1294)Booking.com Reviews (1455)
8.0
/
10
Cleanliness8.2
Facilities7.8
Location8.3
Room comfort and quality8.3
Service7.9
Value for money8.1
Provided by verified guests of Agoda
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All room types
Showing 713 verified guest comments
12345
8.4
Excellent
Hariaran from Malaysia
Family with teens
1 Bedroom Executive
Stayed 1 night in December 2018
Good Location”
Room was spacious and clean. Arrived late evening and departed early morning. Hotel does not have a restaurant but is part of a mall with many food outlets catering mostly for university students and residents who stay close by. Breakfast is served at the Ipoh White Coffee outlet within the mall. Parking while available is charged rm3.00. Staff were friendly and helpful. Birds coming to roost in the trees in the evening can be noisy throughout the night. Try to get a higher floor or rooms away from where the birds are.
Reviewed December 07, 2018
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope your next stay with us will be more pleasant. Regards Siti Fateha Sairy – Act Asst Guest Service Manager
Responded December 14, 2018
Citadines DPulze Cyberjaya Hotel
10.0
Exceptional
Mohd from Malaysia
Family with young children
Studio Executive
Stayed 1 night in January 2018
Location strategy and convenient.”
Location strategy and convenient.
Reviewed December 08, 2018
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope your next stay with us will be more pleasant. Regards Siti Fateha Sairy – Act Asst Guest Service Manager
Responded December 14, 2018
Citadines DPulze Cyberjaya Hotel
10.0
Exceptional
Mohd from Malaysia
Family with young children
Studio Executive
Stayed 1 night in March 2018
Good place”
Location strategy and convenient.
Reviewed December 08, 2018
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope your next stay with us will be more pleasant. Regards Siti Fateha Sairy – Act Asst Guest Service Manager
Responded December 14, 2018
Citadines DPulze Cyberjaya Hotel
8.0
Excellent
Adi from Malaysia
Family with teens
Studio Executive
Stayed 1 night in September 2018
Nice hotel”
Pros: Hotel is very clean and comfortable. Location is very good as it is located in shopping mall. Cons: Light breakfast provided at coffee house inside shopping mall. no buffet breakfast provided.
Reviewed September 04, 2018
Hi. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. We thank you for your valued patronage and look forward to welcoming you to any of our serviced residence. Regards Siti Fateha Sairy – Act Asst Guest Service Manager
Responded September 12, 2018
Citadines DPulze Cyberjaya Hotel
8.8
Excellent
ROHIMAH from Malaysia
Business traveler
One Bedroom Apartment Executive
Stayed 2 nights in August 2018
Value for Money”
This value for money apply when you booked the hotel with discount or offer. If not, the price a bit high compared to facilities and location. Easily to get foods, groceries, leisure because it it attached with shopping mall. parking fee RM3/night. The room very spacious and clean.
Reviewed August 19, 2018
Hi. We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. We thank you for your valued patronage and look forward to welcoming you to any of our serviced residence. Regards Siti Fateha Sairy – Act Asst Guest Service Manager
Responded August 30, 2018
Citadines DPulze Cyberjaya Hotel
9.2
Exceptional
Jasni from Malaysia
Business traveler
1 Bedroom Executive
Stayed 2 nights in July 2018
Spacious Room”
Very closed to Putrajaya...strategic location, shopping mall just below the Hotel..lots of restaurant inside the mall and adjacent the Hotel. Spacious room...with 2 nos of TV.. 1 inside bedroom..another one in living hall... Overall, i really enjoy my stay in this hotel.
Reviewed July 12, 2018
Dear Jasni, I would like to take the opportunity to thank you for selecting us as your preferred accommodation choice for your vacation. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us. Once again thank you for your valued patronage, we look forward to welcoming you again soon. Regards Siti Fateha Sairy – Act Asst Guest Service Manager
Responded July 18, 2018
Citadines DPulze Cyberjaya Hotel
9.6
Exceptional
Anis from Malaysia
Couple
Studio Executive
Stayed 1 night in December 2018
Damage facilities”
Gap between toilet wall tiles and water heater main tap. Poor workmanship for the heater installation. The rest is superb!
Reviewed December 12, 2018
Dear Guest, We are sorry to hear about your disappointment and that we could not make your stay more comfortable.We welcome suggestions such as yours as they indicate the areas where we can further improve. I have noted your observations and recommendations for improvements and will work with the respective team to ensure they perform a much better role moving forward to avoid a recurrence of this incident. Nevertheless, thank you for your valued patronage and we hope to welcome you again giving us another opportunity to serve you better. Regards Siti Fateha Sairy – Act Asst Guest Service Manager
Responded December 14, 2018
Citadines DPulze Cyberjaya Hotel
10.0
Exceptional
WAN from Malaysia
Family with young children
Studio Executive
Stayed 1 night in November 2018
Everything good!”
Everything good!
Reviewed November 21, 2018
Dear Guest, Thank you for selecting us as your preferred accommodation choice. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us. From all of us at Citadines DPulze Cyberjaya we look forward to welcoming you again soon. Regards Siti Fateha Sairy – Act Asst Guest Service Manager
Responded November 23, 2018
Citadines DPulze Cyberjaya Hotel
2.0
waheb from Yemen
Couple
Studio Executive
Stayed 2 nights in October 2018
Smelly room”
It was a very bad experience at all. I changed the room two times, but all rooms are very smelly due to dirty carpets. I t was a disgusting smell and couldn't sleep because of it. I do not recommend this hotel for anyone, instead you can book at the same DPulze mall either tone hotel or DPulze apartment suites, but not Citadines Hotel.
Reviewed October 18, 2018
Dear Guest, Thank you for sharing your stay experience with us. We are sorry if we had failed to meet your expectations during your recent stay with us. We acknowledge your feedback about dirty carpet, please be assured that we have rectified the issue. We will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you for staying with us, we hope to be able to welcome you again and have another opportunity to serve your better. Regards Siti Fateha Sairy – Act Asst Guest Service Manager
Responded October 19, 2018
Citadines DPulze Cyberjaya Hotel
8.4
Excellent
Nazuha from Malaysia
Family with young children
2 Bedroom Executive
Stayed 2 nights in May 2018
Good Location”
Pro: Attached to shopping mall. Easy access to main Highway. Staff (bellboys & front desk) very helpful. Cons: Room aircond not really cold, have to call the technician twice to repair the aircond. No pool for kids. You have to pay your parking.
Reviewed May 07, 2018
Thank you for sharing your stay experience with us. We are sorry if we had failed to meet your expectations during your recent stay with us. We acknowledge your feedbacks, please be assured that we have rectified the issue. We will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you for staying with us, we hope to be able to welcome you again and have another opportunity to serve your better.
Responded May 13, 2018
Citadines DPulze Cyberjaya Hotel
8.4
Excellent
Tai from Malaysia
Business traveler
Studio Executive
Stayed 1 night in March 2018
value for money”
The hotel is next to the shopping mall so it is very convenient. The room is quite spacious and has a sofa in the room. Very value for money. it's just the reception only has on staff, so need to take sometimes to wait for the check in.
Reviewed May 06, 2018
Thank you for selecting us as your preferred accommodation choice. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us. From all of us at Citadines DPulze Cyberjaya we look forward to welcoming you again soon.
Responded May 13, 2018
Citadines DPulze Cyberjaya Hotel
8.4
Excellent
Muhammad from Malaysia
Group
Studio Executive
Stayed 1 night in May 2018
Value for moner”
Overall im so satisfied with the hotel, so glad that my room has been upgraded to apartment size...only that the room was quiet smelly and stuffy at that time which was a small matter...otherwise highly recommended
Reviewed May 04, 2018
Thank you for selecting us as your preferred accommodation choice. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us. From all of us at Citadines DPulze Cyberjaya we look forward to welcoming you again soon. Regards Nedumaaran Poonusamy Assistant Guest Service Manager
Responded May 06, 2018
Citadines DPulze Cyberjaya Hotel
8.0
Excellent
Kamarudzaman from Singapore
Family with young children
2 Bedroom Executive
Stayed 2 nights in March 2018
Tidy and convenient accommodation”
Pros - spacious two bedroom apartment with clean toilets and comfortable beds. - within the same building to the DPulze Shopping Mall so it was convenient with the many eateries there. There was also a TGV cinema within the mall which was not too crowded. - Overall satisfied with our 2 nights stay. Cons - Tourism tax charges should be scrapped - Car park charges should be absorbed by hotel. - During arrival, at the lift lobby on our room level, there was a stale smell (like body odour) which was very unpleasant.
Reviewed March 18, 2018
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope your next stay with us will be more pleasant. Regards Nedumaaran Poonusamy - Assistant Guest Service Manager
Responded March 23, 2018
Citadines DPulze Cyberjaya Hotel
8.8
Excellent
abdul from Malaysia
Family with teens
2 Bedroom Executive
Stayed 1 night in February 2018
Enjoyed my stay as usual”
Citadines DPulze is an excellent apartment type hotel, occasionally the toilets are stuck but I believe these had been rectified, this our umpteen time at this hotel, and everything had usually been very good to excellent and continues to be even in this trip
Reviewed February 17, 2018
Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope your next stay with us will be more pleasant. Regards Nedumaaran Poonusamy - Assistant Guest Service Manager
Responded February 21, 2018
Citadines DPulze Cyberjaya Hotel
8.4
Excellent
Chen from Malaysia
Couple
1 Bedroom Executive
Stayed 1 night in March 2017
convenient & comfortable stay”
room was spacious and comfortable with fully equipped facilities. shopping mall just located downstairs of the hotel. pool is clean with view of surrounding of cyberjaya. friendly and helpful staff. value for money & recommended
Reviewed January 17, 2018
Thank you for selecting us as your preferred accommodation choice. We are happy to have met your expectations and endeavour to continually delight our residents whenever they stay with us. From all of us at Citadines DPulze Cyberjaya we look forward to welcoming you again soon. Regards Nedumaaran Poonusamy Assistant Guest Service Manager
Responded January 18, 2018
Citadines DPulze Cyberjaya Hotel
9.6
Exceptional
June from Malaysia
Solo traveler
Studio Executive
Stayed 1 night in December 2017
Stranded in KL due to no flights available during Christmas season.”
Had a lovely experience and stay. Room was spacious with cooking and a coffee making facilities. Bed and pillow was calling me everytime I reach the room. So I slept extremely well. Will keep returning. Good offer too.
Reviewed December 23, 2017
We were delighted to learn that you enjoyed your stay with us. At the same time, we are happy to have met your expectations in service and quality standards. We thank you for your valued patronage and look forward to welcoming you to any of our serviced residence. Regards Nedumaaran Poonusamy Assistant Guest Service Manager
Responded December 29, 2017
Citadines DPulze Cyberjaya Hotel
6.0
HUSNOORLAILI from Malaysia
Solo traveler
Studio Executive
Stayed 1 night in November 2018
Toilet and staff”
The hotel toilet is quite dirty and the water pressure is low. In terms of staff, they didn't inform me about having to get he breakfast voucher before going to the restaurant inside the shopping mall and for the the experience of having breakfast is quite awful.
Reviewed November 18, 2018
Dear Guest, We are sorry to hear about your disappointment and that we could not make your stay more comfortable.We welcome suggestions such as yours as they indicate the areas where we can further improve. I have noted your observations and recommendations for improvements and will work with the respective team to ensure they perform a much better role moving forward to avoid a recurrence of this incident. Nevertheless, thank you for your valued patronage and we hope to welcome you again giving us another opportunity to serve you better. Regards Siti Fateha Sairy – Act Asst Guest Service Manager
Responded November 23, 2018
Citadines DPulze Cyberjaya Hotel
8.8
Excellent
Siti from Malaysia
Family with teens
1 Bedroom Executive
Stayed 1 night in December 2017
Good stay”
Hotel is attached to DePulze Mall. Everything was good. Room, facilities, customer service. F&B easy to choose. Mall has cinema & bowling too.
Reviewed December 05, 2018
Dear Guest, Thank you very much for your candid review of your recent stay at our hotel. Your feedback is extremely valuable to us, as we strive to improve with each and every stay. We hope your next stay with us will be more pleasant. Regards Siti Fateha Sairy – Act Asst Guest Service Manager
Responded December 14, 2018
Citadines DPulze Cyberjaya Hotel
8.0
Excellent
Masdi from Malaysia
Family with young children
1 Bedroom Executive
Stayed 1 night in December 2018
Very good”
Citadine Dpulze is fine only complain book via agoda paid upfront arrive at hotel no booking record witj hotel, tried call helpdesk takes on total 45mins only someone to pick up
Reviewed December 03, 2018
7.2
Very good
Ludi from Indonesia
Family with young children
2 Bedroom Executive
Stayed 4 nights in November 2018
It’s ok”
The housekeeping did not clean the unit well. On the 3rd day there were some bugs in the bathroom
Reviewed November 21, 2018
Dear Guest, We are sorry to hear about your disappointment and that we could not make your stay more comfortable.We welcome suggestions such as yours as they indicate the areas where we can further improve. I have noted your observations and recommendations for improvements and will work with the respective team to ensure they perform a much better role moving forward to avoid a recurrence of this incident. Nevertheless, thank you for your valued patronage and we hope to welcome you again giving us another opportunity to serve you better. Regards Siti Fateha Sairy – Act Asst Guest Service Manager
Responded November 23, 2018
Citadines DPulze Cyberjaya Hotel
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  • Excellent location
  • Mid Valley Mega Mall