Citadines Mercer Hong Kong

Citadines Mercer Hong Kong

No. 29 Jervois Street, Sheung Wan, Hong Kong Central, Hong Kong, Hong Kong
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Studio Executive Citadines Mercer Hong Kong
Studio Executive
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    Fitness center Citadines Mercer Hong Kong
    Fitness center Citadines Mercer Hong Kong
    Bathroom Citadines Mercer Hong Kong
    1 Bedroom Executive Citadines Mercer Hong Kong
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    Lobby Citadines Mercer Hong Kong

    Guest reviews

    8.1
    Excellent
    /10
    (822 reviews)See what guests said
    9.2
    Exceptional

    "Good hotel for business travelers working in Central."

    Christina

    -

    October 2, 2018

    8.5
    Excellent cleanliness
    Recommended by 85% of guests

    Property highlights

    • 120 meters to public transportation

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Air conditioning

    9 travelers are looking at this property right nowBook now before it's too late!
    Excellent
    Location
    8.5
    See map
    Excellent location - 1.63 kilometers from city center
    Nearby
    Popular
  • Dried Seafood Street70 m
  • Grand Millennium Plaza120 m
  • Sheung Wan130 m
  • Chanyeejai140 m
  • Wing On Department Store (Sheung Wan)180 m
  • Antique Street / Hollywood Road180 m
  • PMQ200 m
  • Graham Street Market210 m
  • Ladder Street220 m
  • Lan Kwai Fong600 m
  • Value for money7.7
    Distance to city center0.2 km
    Location rating8.5
    Nearest airportHong Kong International Airport (HKG) - Hong Kong
    Distance to airport22.5 km
    Select your room
    8.3
    Excellent
    Room comfort & quality
    1 Bedroom Executive
    1 Bedroom Executive
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 2 single beds or 1 double b...
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    Studio Executive
    Studio Executive
    ...
    • Room size: 23 m²/248 ft²
    • City view
    • 1 king bed
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    Studio Premier
    Studio Premier
    ...
    • Room size: 31 m²/334 ft²
    • City view
    • 2 single beds or 1 double b...
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    Executive 1 Bedroom Suite
    Executive 1 Bedroom Suite
    ...
    • Non-smoking
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    Executive Apartment
    Executive Apartment
    ...
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      Apartment 1 bedroom - Executive
      Apartment 1 bedroom - Executive
      ...
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        Executive One-Bedroom Apartment with Free Minibar and Handy Phone
        Executive One-Bedroom Apartment with Free Minibar and Handy Phone
        ...
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          Twin Suite
          Twin Suite
          ...
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            Double Studio (Double bed)
            Double Studio (Double bed)
            ...
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              Apartment Executive
              Apartment Executive
              ...
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                Have a question for Citadines Mercer Hong Kong?

                What people love about the property

                • 8.4
                  Excellent

                  "Room is big and cheap"

                  chun N.

                  |

                  December 31, 2016

                • 9.6
                  Exceptional

                  "I love the staff/receptionist here."

                  Charlene

                  |

                  July 27, 2018

                • 9.6
                  Exceptional

                  "Very welcoming and friendly."

                  Charlene

                  |

                  July 27, 2018

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                More about Citadines Mercer Hong Kong

                More about Citadines Mercer Hong Kong

                9.2
                Exceptional

                "The good thing is the hotel staff is friendly and helpful, t..."

                Wai W.

                |

                December 18, 2017

                An overview

                Show less

                What they offer

                8.4
                Excellent

                "Good experience, Staff was great and helpful, Hotel location..."

                Kunnarin

                |

                July 31, 2018

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                Nearest essentials

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
                Show less

                What to eat nearby

                Chinese cuisine
                Chinese cuisine
                Sai Yung Kee
                220 m Chinese
                Queen Street Cooked Food Market
                570 m Chinese
                Tsui Hang Village (New World Tower)
                730 m Chinese
                American cuisine
                American cuisine
                Canteen
                20 m American, Chinese
                The Flying Pan
                220 m American, British, Diner
                The Lot on Possession
                390 m American, Australian, European
                Asian cuisine
                Asian cuisine
                K-Roll
                50 m Asian, Fast food, Korean
                Ronin
                70 m Asian, Japanese
                Sing Heung Yuen
                130 m Asian, Chinese, Fast food

                What's nearby

                Distances shown are straight-line distances on the map. Actual travel distances may vary.
                Show more

                Property's guest policies

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                Some helpful facts

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                Real reviews from real guests

                Agoda Reviews (822)Booking.com Reviews (622)
                8.1
                /
                10
                Cleanliness8.5
                Facilities7.6
                Location8.5
                Room comfort and quality8.3
                Service8.5
                Value for money7.7
                Provided by verified guests of Agoda
                All languages
                All guests (822)
                All room types

                Show reviews that mention 

                Showing 645 verified guest comments
                12345
                10.0
                Exceptional
                Brittany from United States
                Couple
                Studio Executive
                Stayed 1 night in November 2018
                Fabulous hotel in great location”
                We truly enjoyed our stay! The room was excellent, bathroom was very clean, and the bed was comfortable. The one thing that we noticed was quite a lot of dust under the raised bed. Not a huge deal, but just something to mention. The staff were extremely friendly and breakfast was delicious. We were able to walk to the hotel easily from the central station. We loved Hong Kong and would definitely stay here again.
                Reviewed November 27, 2018
                Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel and staff. We noted your comment about the room cleanliness and we will discuss it with our team. We hope to welcome you again.
                Responded November 28, 2018
                Citadines Mercer Hong Kong
                8.0
                Excellent
                l from Singapore
                Couple
                1 Bedroom Executive
                Stayed 5 nights in December 2018
                couple”
                the room though had 3 layers of curtains they don't work so well! they are those that don't reach the floor! and so doesn't completely block out the light! we had the one bedroom suite n the decor to me is too fussy and busy so we will not lightly stay there again....
                Reviewed December 09, 2018
                Thank you for taking the time to write this review. It is great to have you stay with us. We will address your concerns with our team. We hope to welcome you again
                Responded December 10, 2018
                Citadines Mercer Hong Kong
                8.0
                Excellent
                Hazel from Singapore
                Business traveler
                1 Bedroom Executive
                Stayed 2 nights in July 2018
                Taxi Drivers unsure of location”
                The hotel is located very close to the Sheung Wan train station, about a 3 minutes walk away. As it is tucked into a little corner, taxi drivers are usually unsure of the hotel's address. Check-in was fast and smooth. Upon entering the room, I was impressed by the size of the room. However, the room was not properly cleaned before. There was still half-drank bottles of water in the room and an opened can of coke in the fridge. Breakfast selection was limited as the dining room is tiny. However, the staff were quick to replenish items as and when they ran out. The hotel is very close to the ferry terminal, within a 10 minute walking distance and 10 mins walk to the IFC mall.
                Reviewed July 16, 2018
                Thank you for sharing your feedback about your stay experience with us. While we constantly strive to maintain the highest customer satisfaction standards, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I have since reminded our Housekeeping department to be more meticulous in their work in checking the cleanliness and replenishment of minibar items in all rooms to prevent a similar incident from happening again. For this reason, I hope that we will have another opportunity to improve your staying experience in future.
                Responded July 17, 2018
                Citadines Mercer Hong Kong
                8.4
                Excellent
                FREDERIC from Singapore
                Business traveler
                Studio Premier
                Stayed 1 night in February 2018
                Always a good option”
                Always staying in the hotel when coming to HK I like the location as it's very close from Central, MTR is 2 mn walk to go anywhere in HK. Street is quite and more local with all the small shops around Room is nice and spacious, a luxury in HK! Staff is warm and nice Didn't go to breakfast this time but previously was ok
                Reviewed February 14, 2018
                Thank you for taking the time to write this review. It is great to have you stay with us. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.
                Responded February 15, 2018
                Citadines Mercer Hong Kong
                9.2
                Exceptional
                Wai from China
                Family with young children
                1 Bedroom Executive
                Stayed 1 night in December 2017
                Good value of money in terms of its offerings and space”
                The good thing is the hotel staff is friendly and helpful, though they just have 1 person at the reception at one time. The hotel offer a complimentary handy phone which can use outside of the hotel, with free breakfast. The bad thing is the room seems not clean, I see small ants at the wall down the corner with marks of stains and rust. And suggest to have rubbish bin and tissue paper in the sitting room.
                Reviewed December 18, 2017
                Thank you for sharing your feedback about your stay experience with us. While we constantly strive to maintain the highest customer satisfaction standards, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I have since reminded our Housekeeping department to be more meticulous in their work in cleaning the room to prevent a similar incident from happening again. For this reason, I hope that we will have another opportunity to improve your staying experience in future.
                Responded January 05, 2018
                Citadines Mercer Hong Kong
                8.8
                Excellent
                John from United States
                Solo traveler
                Studio Premier
                Stayed 2 nights in September 2017
                Great room”
                I was surprised by a larger than expected room. The location is short walk to Central and very close to the MTR, making getting around the city very easy. Staff were helpful and friendly. Recommend you check the change and cancel policy closely, no room for travel adjustments.
                Reviewed September 20, 2017
                Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.
                Responded September 21, 2017
                Citadines Mercer Hong Kong
                8.4
                Excellent
                FREDERIC from France
                Business traveler
                Studio Executive
                Stayed 1 night in May 2017
                Good location”
                I use to stay in the hotel every times i am coming to HK. Location is great walking distance to central area. Rooms are spacious and modern with complementary mini bar which is great Nice gym Buffet breakfast not very appealing with a lack of choice, only positive is the fresh juice. Breakfast staff is also quite nice.
                Reviewed June 08, 2017
                Dear Frederic, Thank you for sharing your feedback about your stay experience with us. While we constantly strive to maintain the highest customer satisfaction standards, regrettably, on this occasion, we have fallen short of our key objective. Your feedback regarding the quality of breakfast items was highlighted to the breakfast operator. Please rest assured that we are always seeking to satisfy the expectations of our guests. For this reason, I hope that we will have another opportunity to improve your staying experience in future. Louis Tam Residence Manager Citadines Mercer Hong Kong
                Responded June 08, 2017
                Citadines Mercer Hong Kong
                10.0
                Exceptional
                Adelene from Malaysia
                Solo traveler
                Studio Executive
                Stayed 3 nights in April 2017
                Exceptional ”
                I have been in HK for several times and this place makes me feel homey. The services is amazing and it's quite nearby the Sheung Wan MTR. It's a special and unique area and all the staffs are very friendly and well spoken in English. I will choose to stay here again for sure.
                Reviewed April 22, 2017
                Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.
                Responded April 26, 2017
                Citadines Mercer Hong Kong
                9.2
                Exceptional
                Hee from South Korea
                Couple
                Studio Executive
                Stayed 2 nights in March 2017
                Hidden gem in Central Hong kong”
                We are a couple, loving traveling around the world. There were nicer hotels we stayed before, but this one is just so comfortable and pleasant in many ways. Separated livingroom(?)/kitchen area was very nice so that we felt renting a small apartment. Location is a little hard to find at first, but once you get used to get around the area, it's very easy to get to anywhere. Breakfast was okay as well. Staffs at the reception could be nicer with more smile, but overall, we enjoyed our stay a lot!
                Reviewed March 27, 2017
                Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.
                Responded March 31, 2017
                Citadines Mercer Hong Kong
                8.0
                Excellent
                Hsian from Malaysia
                Solo traveler
                Studio Premier
                Stayed 2 nights in March 2017
                Citadines Mercer HK”
                Tried the Citadines Mercer for the first time and it was interesting as it is well located, a short 3 min walk to the MTR station and there are some interesting shops and restaurants within a 2 block radius. It is also close to the popular areas on the Island - Central / Admiralty / Causeway Bay / LKF so very convenient. I also did not appear to have any issues with taxis not being familiar with the address. Good option from the usual hotels one would stay at in Admiralty / Causeway Bay. It is quieter but room is generally larger.
                Reviewed March 16, 2017
                Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again.
                Responded March 31, 2017
                Citadines Mercer Hong Kong
                8.8
                Excellent
                FREDERIC from France
                Family with young children
                Studio Premier
                Stayed 4 nights in February 2017
                Ideal location”
                Great location 10mn walk from central. Sheung wan mtr 3mn walk Spacious room it's a real luxury in HK, modern and clean. Breakfast not much choice but the quality is ok. Staff is very nice especially with kids. But room quickly busy in the morning.
                Reviewed February 15, 2017
                Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.
                Responded March 31, 2017
                Citadines Mercer Hong Kong
                8.4
                Excellent
                ARNAB from India
                Couple
                1 Bedroom Executive
                Stayed 2 nights in December 2016
                A bit pricey but worth the extra space”
                Fantastic little hotel with classy spacious rooms (by HK standard), comfy bed, well organized living space (for the 1 bedroom executive rooms), great location (near MRT, Macau Ferry Terminal and walking distance to LKP) and excellent service delivered by Accor. No complaints except the area right across the hotel is not really a visual treat - all at a slightly steep pricing though.
                Reviewed December 06, 2016
                Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again.
                Responded March 31, 2017
                Citadines Mercer Hong Kong
                8.4
                Excellent
                Suyin from Singapore
                Family with young children
                Studio Executive
                Stayed 1 night in September 2016
                Clean and comfortable stay”
                Probably an area more suitable for business stay than shopping. We had a free upgrade (though paid similar to 4-5* hotel in causewaybay). Staff was excellent, always very helpful. Room is very clean and shower has good water pressure and sufficient hot water.
                Reviewed September 19, 2016
                Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.
                Responded April 10, 2017
                Citadines Mercer Hong Kong
                8.0
                Excellent
                ray from United States
                Business traveler
                Studio Executive
                Stayed 2 nights in April 2016
                Great location”
                The Sheung Wan neighborhood is changing fast. The nice simple rooms are like mini apartments. The Mercer has a simple gym, and a great breakfast. I've stayed in the property a number of times in the past, but noticed it is not aging well. I was disappointed in the working order of the bathroom.
                Reviewed June 13, 2016
                Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedback such as yours as they indicate the areas where we can further improve. We look forward to welcoming you again, giving us another opportunity to serve you better.
                Responded April 10, 2017
                Citadines Mercer Hong Kong
                10.0
                Exceptional
                Anna from Russia
                Couple
                1 Bedroom Executive
                Stayed 4 nights in October 2015
                Great service”
                We stayed here during our wedding celebration. Staff was super attentive and helped by taking care of lots of things a bride and a groom and their guests may need. It was nice to have more space than just a hotel room.
                Reviewed May 16, 2016
                Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.
                Responded April 10, 2017
                Citadines Mercer Hong Kong
                9.3
                Exceptional
                Karen from Philippines
                Couple
                Studio Executive
                Stayed 3 nights in February 2015
                Love love this place”
                location, handy phone with internet & cleanliness
                I love that they have this handy phone with internet that you can bring with you everywhere, rooms are clean and comfy. Location is near queens road if you have business in queens road this hotel is walking distance.
                Reviewed April 09, 2015
                Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.
                Responded April 10, 2017
                Citadines Mercer Hong Kong
                9.3
                Exceptional
                William from United States
                Couple
                Studio Executive
                Stayed 1 night in January 2015
                Professional”
                Location, Comfortable, Professionalism
                One night stay before medical appointment. Staff was quick to find answers, provide suggestions and make arrangements. Room was clean, well supplied, comfortable and quirky in design. We wouldn't hesitate to book The Mercer in future travel.
                Reviewed April 04, 2015
                Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.
                Responded April 10, 2017
                Citadines Mercer Hong Kong
                8.3
                Excellent
                Andrew from Singapore
                Business traveler
                Studio Executive
                Stayed 2 nights in March 2015
                Good value for Money, Near enough to Central”
                location, free Samsung phone for use
                stayed for second time. Still same issues for me which are the inconsistent air con temperature and the wind draft causing the bedroom pendant lamp to make noise. My sleep affected by the warm air and noise.
                Reviewed March 27, 2015
                Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedback such as yours as they indicate the areas where we can further improve. We look forward to welcoming you again, giving us another opportunity to serve you better.
                Responded April 10, 2017
                Citadines Mercer Hong Kong
                8.7
                Excellent
                Andrew from Singapore
                Business traveler
                Studio Executive
                Stayed 2 nights in January 2015
                Very good value for money”
                Complimentary mini-bar, Complimentary Samsung phone with features loaded n free calls!
                Very good! Decent sized room, with gym and pool and complimentary breakfast too. Packed with features (iPod/iPhone music docking station andante others, though one thing clearing lu missing - hair dryer.
                Reviewed January 24, 2015
                Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.
                Responded April 10, 2017
                Citadines Mercer Hong Kong
                8.7
                Excellent
                Valerie from Singapore
                Couple
                Studio Executive
                Stayed 1 night in January 2015
                Excellent overall and the free phone was da bomb!”
                Free unlimited use of an android phone, location for discovering HK island and comfort.
                My stay at the Mercer exceeded my expectations. Probably due to the free android phone provided which gave us unlimited calls within HK and certain international destinations. It was especially useful to get directions from googlemaps , contact my HK friends on the go and I could even use it as a hotspot for my own phone. Simply awesome! The room itself was decent sized by HK standards, very clean with efficient utilisation of space that such that we were provided with adequate amenities for a leisure trip. Free minibar was a nice touch for many hotels charge exorbitant prices for minibar items. Not what I was expecting for the price paid (SGD 200+). Bed was comfortable. Location was excellent, short stroll to Sheung Wan MTR (we dragged our luggages from the Macau ferry terminal after taking the airport bus E11) and to the bigger road Queens Road Central where there were many bus options. We could also walk to many places (Gough street - for Kau Kei beef brisket noodles, PMQ along Aberdeen Street, Honolulu cafe on Stanley street and Yardbird just to name a few). I was put in a room on the 7th floor, so could hear quite clearly during the day sounds of construction. But at night I didn't notice any. Overall, had an excellent stay and would return!
                Reviewed January 22, 2015
                Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.
                Responded April 10, 2017
                Citadines Mercer Hong Kong
                12345
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                Citadines Mercer Hong Kong
                |Excellent 8.1
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                • Excellent location
                • Lan Kwai Fong
                • Sheung Wan MTR Station is within 0.12 km