Citadines Mercer Hong Kong
Citadines Mercer Hong Kong
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9.2
Exceptional

"I love the location and the comfortable bed."

Crystal

|

October 16, 2017

Studio Executive - Aerial view Citadines Mercer Hong Kong
Studio Executive - Aerial view
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Fitness center Citadines Mercer Hong Kong
Fitness center
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1 Bedroom Executive - Guestroom Citadines Mercer Hong Kong
1 Bedroom Executive - Guestroom
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Hong Kong Space Museum - 2.29 km from property Citadines Mercer Hong Kong
Hong Kong Space Museum - 2.29 km from property
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See map Citadines Mercer Hong Kong
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Excellent
Location
8.5
See all 6 photos Citadines Mercer Hong Kong
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What guests are saying:
The room was very comfortable.
Rashmi from Singapore
Couple
Staff were helpful and friendly.
John from United States
Solo traveler
I was in for the weekend to visit HK and took the ferry. They friendly staff upgraded me to a suite, the service was excellent so was the location. Will definitely be looking here first next time I am in HK.
Desirai from Canada
Business traveler
Pleasant surprise as the room are studio units with sizable living space, bed space and attached bathroom. It also comes with a kitchen space good enough for basic use. Will definitely consider staying there again.
randy from Malaysia
Business traveler
I love the staff/receptionist here. Very welcoming and friendly. I would definitely comeback.
Charlene from Philippines
Group
Great location, service and spacious rooms. Easy walking access to many places of interest, shopping and transport options including ferries. Breakfast is limited and repedatative so room for improvement here.
Scott from Australia
Couple
except no lobby at all, Citadines Mercer Hong Kong has everything that best hotel must have!
Katie from United Kingdom
Business traveler
The staff were very friendly. We loved the mobile wifi hotspot. Location is ideal especially if you visit the quaint shops in the Sheung wan area. Very accessible via MRT. Breakfast could have been better.
Rodolfo from Philippines
Couple

Citadines Mercer Hong Kong

Excellent location
- 1.63 kilometers from city center
Excellent
From 816 reviewsSee what guests said
8.1
/
10
Excellent service
8.5
Recommended by 84% of guests
Value for money7.7
Distance to city center0.2 km
Location rating8.5
Nearest airportHong Kong International Airport (HKG) - Hong Kong
Distance to airport23.2 km
  • 120 meters to public transportation

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

Select your room
8.3
Excellent
Room comfort & quality
1 Bedroom Executive
1 Bedroom Executive
...
  • Room size: 38 m²/409 ft²
  • City view
  • 2 single beds or 1 double b...
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Studio Executive
Studio Executive
...
  • Room size: 23 m²/248 ft²
  • City view
  • 1 king bed
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Studio Premier
Studio Premier
...
  • Room size: 31 m²/334 ft²
  • City view
  • 2 single beds or 1 double b...
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Executive 1 Bedroom Suite
Executive 1 Bedroom Suite
...
  • Non-smoking
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Studio - Executive
Studio - Executive
...
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    Executive One-Bedroom Apartment with Free Minibar and Handy Phone
    Executive One-Bedroom Apartment with Free Minibar and Handy Phone
    ...
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      Twin Suite
      Twin Suite
      ...
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        Apartment Executive
        Apartment Executive
        ...
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          Room Deluxe
          Room Deluxe
          ...
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            Apartment Standard
            Apartment Standard
            ...
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              Have a question for Citadines Mercer Hong Kong?

              What people love about the property

              • 8.4
                Excellent

                "Staff was excellent, always very helpful."

                Suyin

                |

                September 19, 2016

              • 8.4
                Excellent

                "Good location, clean room, the basics!"

                SHILEI

                |

                January 6, 2017

              • 8.4
                Excellent

                "Good location, near MTR."

                Wendy

                |

                December 19, 2017

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              More about Citadines Mercer Hong Kong

              More about Citadines Mercer Hong Kong

              8.3
              Excellent

              "Location was great."

              Tidarat

              |

              February 1, 2016

              An overview

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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
              Show less

              What to eat nearby

              Chinese cuisine
              Chinese cuisine
              Sai Yung Kee
              220 m Chinese
              Queen Street Cooked Food Market
              570 m Chinese
              Tsui Hang Village (New World Tower)
              730 m Chinese
              American cuisine
              American cuisine
              Canteen
              20 m American, Chinese
              The Flying Pan
              220 m American, British, Diner
              The Lot on Possession
              390 m American, Australian, European
              Asian cuisine
              Asian cuisine
              K-Roll
              50 m Asian, Fast food, Korean
              Ronin
              70 m Asian, Japanese
              Sing Heung Yuen
              130 m Asian, Chinese, Fast food

              What they offer

              8.8
              Excellent

              "Spacious, reasonable price, easy access to MTR."

              JAE H.

              |

              February 11, 2016

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              What's nearby

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
              Show more

              Property's guest policies

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              Some helpful facts

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              Real reviews from real guests

              Agoda Reviews (816)Booking.com Reviews (662)
              8.1
              /
              10
              Cleanliness8.5
              Facilities7.6
              Location8.5
              Room comfort and quality8.3
              Service8.5
              Value for money7.7
              Provided by verified guests of Agoda
              All languages
              All guests (816)
              All room types

              Show reviews that mention 

              Showing 645 verified guest comments
              12345
              10.0
              Exceptional
              Brittany from United States
              Couple
              Studio Executive
              Stayed 1 night in November 2018
              Fabulous hotel in great location”
              We truly enjoyed our stay! The room was excellent, bathroom was very clean, and the bed was comfortable. The one thing that we noticed was quite a lot of dust under the raised bed. Not a huge deal, but just something to mention. The staff were extremely friendly and breakfast was delicious. We were able to walk to the hotel easily from the central station. We loved Hong Kong and would definitely stay here again.
              Reviewed November 27, 2018
              Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel and staff. We noted your comment about the room cleanliness and we will discuss it with our team. We hope to welcome you again.
              Responded November 28, 2018
              Citadines Mercer Hong Kong
              8.0
              Excellent
              l from Singapore
              Couple
              1 Bedroom Executive
              Stayed 5 nights in December 2018
              couple”
              the room though had 3 layers of curtains they don't work so well! they are those that don't reach the floor! and so doesn't completely block out the light! we had the one bedroom suite n the decor to me is too fussy and busy so we will not lightly stay there again....
              Reviewed December 09, 2018
              Thank you for taking the time to write this review. It is great to have you stay with us. We will address your concerns with our team. We hope to welcome you again
              Responded December 10, 2018
              Citadines Mercer Hong Kong
              8.0
              Excellent
              Hazel from Singapore
              Business traveler
              1 Bedroom Executive
              Stayed 2 nights in July 2018
              Taxi Drivers unsure of location”
              The hotel is located very close to the Sheung Wan train station, about a 3 minutes walk away. As it is tucked into a little corner, taxi drivers are usually unsure of the hotel's address. Check-in was fast and smooth. Upon entering the room, I was impressed by the size of the room. However, the room was not properly cleaned before. There was still half-drank bottles of water in the room and an opened can of coke in the fridge. Breakfast selection was limited as the dining room is tiny. However, the staff were quick to replenish items as and when they ran out. The hotel is very close to the ferry terminal, within a 10 minute walking distance and 10 mins walk to the IFC mall.
              Reviewed July 16, 2018
              Thank you for sharing your feedback about your stay experience with us. While we constantly strive to maintain the highest customer satisfaction standards, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I have since reminded our Housekeeping department to be more meticulous in their work in checking the cleanliness and replenishment of minibar items in all rooms to prevent a similar incident from happening again. For this reason, I hope that we will have another opportunity to improve your staying experience in future.
              Responded July 17, 2018
              Citadines Mercer Hong Kong
              8.4
              Excellent
              FREDERIC from Singapore
              Business traveler
              Studio Premier
              Stayed 1 night in February 2018
              Always a good option”
              Always staying in the hotel when coming to HK I like the location as it's very close from Central, MTR is 2 mn walk to go anywhere in HK. Street is quite and more local with all the small shops around Room is nice and spacious, a luxury in HK! Staff is warm and nice Didn't go to breakfast this time but previously was ok
              Reviewed February 14, 2018
              Thank you for taking the time to write this review. It is great to have you stay with us. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.
              Responded February 15, 2018
              Citadines Mercer Hong Kong
              7.2
              Very good
              FREDERIC from Singapore
              Business traveler
              Studio Executive
              Stayed 4 nights in July 2018
              Nice but less than before”
              Always stay in this hotel as the location is great, very close from mtr and walking distance to central. Rooms size are good especially for HK However this time i have found the condition is not as good as before and the cleaning was very average. Breakfast is more than simple so don’t expect much Gym is aging too Good point is the staff very friendly and helpful Not as good value for money than before especially considering new hotel just opened around...
              Reviewed August 04, 2018
              Thank you for taking the time to write this review. We welcome feedback such as yours as they indicate the area where we can further improve. Please rest assured that we will continue in our improvement efforts to provide excellent service and products to our guests. Once again, thank you for staying with us. We look forward to welcoming you again.
              Responded August 06, 2018
              Citadines Mercer Hong Kong
              9.2
              Exceptional
              Wai from China
              Family with young children
              1 Bedroom Executive
              Stayed 1 night in December 2017
              Good value of money in terms of its offerings and space”
              The good thing is the hotel staff is friendly and helpful, though they just have 1 person at the reception at one time. The hotel offer a complimentary handy phone which can use outside of the hotel, with free breakfast. The bad thing is the room seems not clean, I see small ants at the wall down the corner with marks of stains and rust. And suggest to have rubbish bin and tissue paper in the sitting room.
              Reviewed December 18, 2017
              Thank you for sharing your feedback about your stay experience with us. While we constantly strive to maintain the highest customer satisfaction standards, regrettably, on this occasion, we have fallen short of our key objective. I therefore wish to extend to you my sincere apologies. I have since reminded our Housekeeping department to be more meticulous in their work in cleaning the room to prevent a similar incident from happening again. For this reason, I hope that we will have another opportunity to improve your staying experience in future.
              Responded January 05, 2018
              Citadines Mercer Hong Kong
              8.8
              Excellent
              John from United States
              Solo traveler
              Studio Premier
              Stayed 2 nights in September 2017
              Great room”
              I was surprised by a larger than expected room. The location is short walk to Central and very close to the MTR, making getting around the city very easy. Staff were helpful and friendly. Recommend you check the change and cancel policy closely, no room for travel adjustments.
              Reviewed September 20, 2017
              Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.
              Responded September 21, 2017
              Citadines Mercer Hong Kong
              8.4
              Excellent
              FREDERIC from France
              Business traveler
              Studio Executive
              Stayed 1 night in May 2017
              Good location”
              I use to stay in the hotel every times i am coming to HK. Location is great walking distance to central area. Rooms are spacious and modern with complementary mini bar which is great Nice gym Buffet breakfast not very appealing with a lack of choice, only positive is the fresh juice. Breakfast staff is also quite nice.
              Reviewed June 08, 2017
              Dear Frederic, Thank you for sharing your feedback about your stay experience with us. While we constantly strive to maintain the highest customer satisfaction standards, regrettably, on this occasion, we have fallen short of our key objective. Your feedback regarding the quality of breakfast items was highlighted to the breakfast operator. Please rest assured that we are always seeking to satisfy the expectations of our guests. For this reason, I hope that we will have another opportunity to improve your staying experience in future. Louis Tam Residence Manager Citadines Mercer Hong Kong
              Responded June 08, 2017
              Citadines Mercer Hong Kong
              10.0
              Exceptional
              Adelene from Malaysia
              Solo traveler
              Studio Executive
              Stayed 3 nights in April 2017
              Exceptional ”
              I have been in HK for several times and this place makes me feel homey. The services is amazing and it's quite nearby the Sheung Wan MTR. It's a special and unique area and all the staffs are very friendly and well spoken in English. I will choose to stay here again for sure.
              Reviewed April 22, 2017
              Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.
              Responded April 26, 2017
              Citadines Mercer Hong Kong
              9.2
              Exceptional
              Hee from South Korea
              Couple
              Studio Executive
              Stayed 2 nights in March 2017
              Hidden gem in Central Hong kong”
              We are a couple, loving traveling around the world. There were nicer hotels we stayed before, but this one is just so comfortable and pleasant in many ways. Separated livingroom(?)/kitchen area was very nice so that we felt renting a small apartment. Location is a little hard to find at first, but once you get used to get around the area, it's very easy to get to anywhere. Breakfast was okay as well. Staffs at the reception could be nicer with more smile, but overall, we enjoyed our stay a lot!
              Reviewed March 27, 2017
              Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.
              Responded March 31, 2017
              Citadines Mercer Hong Kong
              8.8
              Excellent
              FREDERIC from France
              Family with young children
              Studio Premier
              Stayed 4 nights in February 2017
              Ideal location”
              Great location 10mn walk from central. Sheung wan mtr 3mn walk Spacious room it's a real luxury in HK, modern and clean. Breakfast not much choice but the quality is ok. Staff is very nice especially with kids. But room quickly busy in the morning.
              Reviewed February 15, 2017
              Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.
              Responded March 31, 2017
              Citadines Mercer Hong Kong
              8.4
              Excellent
              ARNAB from India
              Couple
              1 Bedroom Executive
              Stayed 2 nights in December 2016
              A bit pricey but worth the extra space”
              Fantastic little hotel with classy spacious rooms (by HK standard), comfy bed, well organized living space (for the 1 bedroom executive rooms), great location (near MRT, Macau Ferry Terminal and walking distance to LKP) and excellent service delivered by Accor. No complaints except the area right across the hotel is not really a visual treat - all at a slightly steep pricing though.
              Reviewed December 06, 2016
              Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again.
              Responded March 31, 2017
              Citadines Mercer Hong Kong
              8.4
              Excellent
              Suyin from Singapore
              Family with young children
              Studio Executive
              Stayed 1 night in September 2016
              Clean and comfortable stay”
              Probably an area more suitable for business stay than shopping. We had a free upgrade (though paid similar to 4-5* hotel in causewaybay). Staff was excellent, always very helpful. Room is very clean and shower has good water pressure and sufficient hot water.
              Reviewed September 19, 2016
              Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.
              Responded April 10, 2017
              Citadines Mercer Hong Kong
              8.0
              Excellent
              ray from United States
              Business traveler
              Studio Executive
              Stayed 2 nights in April 2016
              Great location”
              The Sheung Wan neighborhood is changing fast. The nice simple rooms are like mini apartments. The Mercer has a simple gym, and a great breakfast. I've stayed in the property a number of times in the past, but noticed it is not aging well. I was disappointed in the working order of the bathroom.
              Reviewed June 13, 2016
              Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedback such as yours as they indicate the areas where we can further improve. We look forward to welcoming you again, giving us another opportunity to serve you better.
              Responded April 10, 2017
              Citadines Mercer Hong Kong
              10.0
              Exceptional
              Anna from Russia
              Couple
              1 Bedroom Executive
              Stayed 4 nights in October 2015
              Great service”
              We stayed here during our wedding celebration. Staff was super attentive and helped by taking care of lots of things a bride and a groom and their guests may need. It was nice to have more space than just a hotel room.
              Reviewed May 16, 2016
              Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.
              Responded April 10, 2017
              Citadines Mercer Hong Kong
              9.3
              Exceptional
              Karen from Philippines
              Couple
              Studio Executive
              Stayed 3 nights in February 2015
              Love love this place”
              location, handy phone with internet & cleanliness
              I love that they have this handy phone with internet that you can bring with you everywhere, rooms are clean and comfy. Location is near queens road if you have business in queens road this hotel is walking distance.
              Reviewed April 09, 2015
              Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.
              Responded April 10, 2017
              Citadines Mercer Hong Kong
              9.3
              Exceptional
              William from United States
              Couple
              Studio Executive
              Stayed 1 night in January 2015
              Professional”
              Location, Comfortable, Professionalism
              One night stay before medical appointment. Staff was quick to find answers, provide suggestions and make arrangements. Room was clean, well supplied, comfortable and quirky in design. We wouldn't hesitate to book The Mercer in future travel.
              Reviewed April 04, 2015
              Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.
              Responded April 10, 2017
              Citadines Mercer Hong Kong
              8.3
              Excellent
              Andrew from Singapore
              Business traveler
              Studio Executive
              Stayed 2 nights in March 2015
              Good value for Money, Near enough to Central”
              location, free Samsung phone for use
              stayed for second time. Still same issues for me which are the inconsistent air con temperature and the wind draft causing the bedroom pendant lamp to make noise. My sleep affected by the warm air and noise.
              Reviewed March 27, 2015
              Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedback such as yours as they indicate the areas where we can further improve. We look forward to welcoming you again, giving us another opportunity to serve you better.
              Responded April 10, 2017
              Citadines Mercer Hong Kong
              8.7
              Excellent
              Andrew from Singapore
              Business traveler
              Studio Executive
              Stayed 2 nights in January 2015
              Very good value for money”
              Complimentary mini-bar, Complimentary Samsung phone with features loaded n free calls!
              Very good! Decent sized room, with gym and pool and complimentary breakfast too. Packed with features (iPod/iPhone music docking station andante others, though one thing clearing lu missing - hair dryer.
              Reviewed January 24, 2015
              Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.
              Responded April 10, 2017
              Citadines Mercer Hong Kong
              8.7
              Excellent
              Valerie from Singapore
              Couple
              Studio Executive
              Stayed 1 night in January 2015
              Excellent overall and the free phone was da bomb!”
              Free unlimited use of an android phone, location for discovering HK island and comfort.
              My stay at the Mercer exceeded my expectations. Probably due to the free android phone provided which gave us unlimited calls within HK and certain international destinations. It was especially useful to get directions from googlemaps , contact my HK friends on the go and I could even use it as a hotspot for my own phone. Simply awesome! The room itself was decent sized by HK standards, very clean with efficient utilisation of space that such that we were provided with adequate amenities for a leisure trip. Free minibar was a nice touch for many hotels charge exorbitant prices for minibar items. Not what I was expecting for the price paid (SGD 200+). Bed was comfortable. Location was excellent, short stroll to Sheung Wan MTR (we dragged our luggages from the Macau ferry terminal after taking the airport bus E11) and to the bigger road Queens Road Central where there were many bus options. We could also walk to many places (Gough street - for Kau Kei beef brisket noodles, PMQ along Aberdeen Street, Honolulu cafe on Stanley street and Yardbird just to name a few). I was put in a room on the 7th floor, so could hear quite clearly during the day sounds of construction. But at night I didn't notice any. Overall, had an excellent stay and would return!
              Reviewed January 22, 2015
              Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.
              Responded April 10, 2017
              Citadines Mercer Hong Kong
              12345
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              Citadines Mercer Hong Kong
              |Excellent 8.1
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              Experiences on Agoda. Because your room is just the beginning.

              • Excellent location
              • Lan Kwai Fong
              • Sheung Wan MTR Station is within 0.12 km