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Excellent
From 786 reviewsSee what guests said
8.1
Recommended by 89% of guests

Real reviews from real guests

Agoda Reviews (786)Booking.com Reviews (701)
8.1
Excellent
From 786 reviews
Read reviews from:
Cleanliness8.5
Facilities7.6
Location8.5
Room comfort and quality8.3
Service8.5
Value for money7.8
Provided by verified guests of Agoda
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Showing 636 verified guest comments
9.2
Exceptional
DAVID from Jersey
Business traveler
Studio Executive
Stayed 6 nights in June 2017
Exceptional”
This is my 3rd visit to the Mercer in 12 months. The staff are so friendly and helpful. Mark on reception always goes that extra mile and is always a joy to be around. David
Reviewed June 27, 2017
Dear David, Thank you very much for your compliment. Your heartfelt words and special mention of Mark will be shared with the whole team. Your compliments inspire us to continually provide and improve the level of service that residents have come to expect. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again. Louis Tam Residence Manager
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Citadines Mercer Hong Kong
5.6
SHIRAN from Singapore
Solo traveler
Studio Executive
Stayed 1 night in January 2016
Overpriced”
I feel that it is overpriced. Overall was just ok, nothing excellent.
Reviewed June 11, 2017
Thank you for sharing your feedback about your stay experience with us. While we constantly strive to maintain the highest customer satisfaction standards, regrettably, on this occasion, we have fallen short of our key objective. Your feedback regarding the pricing was noted. Please rest assured that we are always seeking to satisfy the expectations of our guests. For this reason, I hope that we will have another opportunity to improve your staying experience in future.
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Citadines Mercer Hong Kong
8.4
Excellent
FREDERIC from France
Business traveler
Studio Executive
Stayed 1 night in May 2017
Good location”
I use to stay in the hotel every times i am coming to HK. Location is great walking distance to central area. Rooms are spacious and modern with complementary mini bar which is great Nice gym Buffet breakfast not very appealing with a lack of choice, only positive is the fresh juice. Breakfast staff is also quite nice.
Reviewed June 08, 2017
Dear Frederic, Thank you for sharing your feedback about your stay experience with us. While we constantly strive to maintain the highest customer satisfaction standards, regrettably, on this occasion, we have fallen short of our key objective. Your feedback regarding the quality of breakfast items was highlighted to the breakfast operator. Please rest assured that we are always seeking to satisfy the expectations of our guests. For this reason, I hope that we will have another opportunity to improve your staying experience in future. Louis Tam Residence Manager Citadines Mercer Hong Kong
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Citadines Mercer Hong Kong
8.8
Excellent
Rodolfo from Philippines
Couple
Studio Executive
Stayed 4 nights in May 2017
Excellent”
The staff were very friendly. We loved the mobile wifi hotspot. Location is ideal especially if you visit the quaint shops in the Sheung wan area. Very accessible via MRT. Breakfast could have been better.
Reviewed June 03, 2017
Dear Rodolfo, Thank you for sharing your feedback about your stay experience with us. While we constantly strive to maintain the highest customer satisfaction standards, regrettably, on this occasion, we have fallen short of our key objective. Your feedback regarding the quality of breakfast items was highlighted to the breakfast operator. Please rest assured that we are always seeking to satisfy the expectations of our guests. For this reason, I hope that we will have another opportunity to improve your staying experience in future. Louis TAM Residence Manager Citadines Mercer Hong Kong
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Citadines Mercer Hong Kong
6.4
Good
FREDERIC from France
Family with young children
1 Bedroom Executive
Stayed 2 nights in May 2017
Good location, quality of services decreased ”
I m a returning customer to this hotel and noticed that the quality of it decreased. Lots of dust on lamps in my room, bath towel had stains and holes in it. Stains on the floor, moist on the ceiling. Breakfast quality has decreased. Had nice viennoiseries before, now only bread. Staff is helpful but slow, i told them about my concern for the room and they only get back to me after 2 nights, the day i checked out.
Reviewed May 30, 2017
Thank you for sharing your feedback about your stay experience with us. While we constantly strive to maintain the highest customer satisfaction standards, regrettably, on this occasion, we have fallen short of our key objective. Your feedback regarding the quality of cleanliness and services standard were highlighted to the whole team. We will reinforce the training with the teams accordingly. Please rest assured that we are always seeking to satisfy the expectations of our guests. For this reason, I hope that we will have another opportunity to improve your staying experience in future.
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Citadines Mercer Hong Kong
6.8
Good
Katrina from Australia
Business traveler
Studio Premier
Stayed 2 nights in May 2017
Good business hotel - central location”
Rooms look smaller in real life but caters to short-term business trip needs.
Reviewed May 18, 2017
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again.
Responded May 19, 2017
Citadines Mercer Hong Kong
7.2
Very good
Yee from Malaysia
Family with teens
Studio Executive
Stayed 3 nights in May 2017
Great location but....”
The staff is not friendly, the hotel is just mediocre considering the price paid, but the location is great
Reviewed May 14, 2017
Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedback such as yours as they indicate the areas where we can further improve. We look forward to welcoming you again, giving us another opportunity to serve you better.
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Citadines Mercer Hong Kong
10.0
Exceptional
Adelene from Malaysia
Solo traveler
Studio Executive
Stayed 3 nights in April 2017
Exceptional ”
I have been in HK for several times and this place makes me feel homey. The services is amazing and it's quite nearby the Sheung Wan MTR. It's a special and unique area and all the staffs are very friendly and well spoken in English. I will choose to stay here again for sure.
Reviewed April 22, 2017
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.
Responded April 26, 2017
Citadines Mercer Hong Kong
8.4
Excellent
Matsushita from Japan
Family with young children
1 Bedroom Executive
Stayed 4 nights in April 2017
well-catered service!”
we didn't know in advance, but there're only 2 rooms in each floor. we asked for 2 families to be next to each other meaning there're just us on that floor. this was perfect as our 2 year old could go freely from our room to the grandparents' and we felt safe and comfortable. Mr.Mark Sum stood out at the reception with his attentive and friendly service. in other words very genuine. I don't think all at the reception could be carbon copy of Mark, but he would be someone to show example to any new and existing hotel receptionist. also cleaning ladies were friendly and looked good in polo-shirt uniform. my apology as we forgot to leave tip in the room from time to time (we didn't need room cleaning everyday, but only noticed that once the key is removed from the light switch pocket, "do not disturb" sign is switched off as well). Ms.Elizabeth at the breakfast is also delightful and took such good care of us. again, she is very genuine. we also enjoyed breakfast selection, Chinese buns, pan cakes, etc. just that refill wasn't done once some menu run out, but breakfast area was constantly busy. I liked very local atmosphere of the area, we visited nearby porridge place twice! only on Friday night the neigbourhood was noisy, so the higher floor the better. it's good that common area is not that cooled with AC. we felt at home as there was 'nespresso' in each room! little kitchen space was nice to have as well. I normally book a room directly from the hotel website, but this time around Agoda had more and better offer.
Reviewed April 21, 2017
Thank you very much for your compliment. Your heartfelt words and special mention of Mr Mark Sum will be shared with the whole team. Your compliments inspire us to continually provide and improve the level of service that residents have come to expect. Once again, thank you for making us one of your preferred accommodation choices. We look forward to welcoming you again.
Responded April 26, 2017
Citadines Mercer Hong Kong
10.0
Exceptional
Desirai from Canada
Business traveler
Studio Executive
Stayed 1 night in April 2017
Excellent Location”
I was in for the weekend to visit HK and took the ferry. They friendly staff upgraded me to a suite, the service was excellent so was the location. Will definitely be looking here first next time I am in HK.
Reviewed April 18, 2017
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.
Responded April 21, 2017
Citadines Mercer Hong Kong
7.2
Very good
YIXUE from Singapore
Business traveler
1 Bedroom Executive
Stayed 5 nights in April 2017
Great location and friendly staff. The rest is decent.”
Right in the heart of Central, this serviced apartment is near the CBD area and tons of eateries that foodies swoon over. The place is well maintained, has a decent gym and a not-so-inviting swimming pool. However, in central Hong Kong where your dollar doesn't stretch much, this place has decent value for money.
Reviewed April 15, 2017
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.
Responded April 18, 2017
Citadines Mercer Hong Kong
7.6
Very good
Chan from Hong Kong
Business traveler
1 Bedroom Executive
Stayed 2 nights in September 2015
Easy to see and explore the city”
Close to the city commercial center, and MTR station, many local restaurants surrounded. Sheung wan is a great location to stay if you are visiting Hong Kong, it is a area with lots of Hong Kong early history. More important I think this hotel is less mainland visitors compare to the other hotels in the same area.
Reviewed April 13, 2017
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again.
Responded April 18, 2017
Citadines Mercer Hong Kong
9.2
Exceptional
Hee from South Korea
Couple
Studio Executive
Stayed 2 nights in March 2017
Hidden gem in Central Hong kong”
We are a couple, loving traveling around the world. There were nicer hotels we stayed before, but this one is just so comfortable and pleasant in many ways. Separated livingroom(?)/kitchen area was very nice so that we felt renting a small apartment. Location is a little hard to find at first, but once you get used to get around the area, it's very easy to get to anywhere. Breakfast was okay as well. Staffs at the reception could be nicer with more smile, but overall, we enjoyed our stay a lot!
Reviewed March 27, 2017
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.
Responded March 31, 2017
Citadines Mercer Hong Kong
8.0
Excellent
Hsian from Malaysia
Solo traveler
Studio Premier
Stayed 2 nights in March 2017
Citadines Mercer HK”
Tried the Citadines Mercer for the first time and it was interesting as it is well located, a short 3 min walk to the MTR station and there are some interesting shops and restaurants within a 2 block radius. It is also close to the popular areas on the Island - Central / Admiralty / Causeway Bay / LKF so very convenient. I also did not appear to have any issues with taxis not being familiar with the address. Good option from the usual hotels one would stay at in Admiralty / Causeway Bay. It is quieter but room is generally larger.
Reviewed March 16, 2017
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again.
Responded March 31, 2017
Citadines Mercer Hong Kong
6.4
Good
Junghyun from South Korea
Group
Studio Executive
Stayed 1 night in January 2017
The room is so small”
My family stayed at this hotel last January. The room is very clean and amenities are so good. But the room is much smaller than I expected so feels stuffy. One of the receptionists is very unkind when I ask him where the currecy exchange is located, but the others are all right.
Reviewed March 15, 2017
Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedbacks such as yours as they indicate the areas where we can further improve. We look forward to welcoming you again, giving us another opportunity to serve you better.
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Citadines Mercer Hong Kong
6.8
Good
Goh from Singapore
Solo traveler
1 Bedroom Executive
Stayed 2 nights in March 2017
Clean rooms and ideal location”
Tiny hotel with reasonable sized rooms (hk standard) Breakfast was simple but tasty. Limited variety
Reviewed March 06, 2017
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again.
Responded March 31, 2017
Citadines Mercer Hong Kong
8.8
Excellent
Jason from United States
Business traveler
1 Bedroom Executive
Stayed 1 night in February 2017
Nice big room in business style hotel for Sheung Wan”
I like the fact they give breakfast as opposed to 99 Bonham. Was also cheaper on price so will return
Reviewed March 02, 2017
Thank you for taking the time to write this review. It is great to have you stay with us. We really appreciate your comments about our hotel. We hope to welcome you again soon.
Responded March 31, 2017
Citadines Mercer Hong Kong
8.4
Excellent
Wang from Taiwan
Business traveler
1 Bedroom Executive
Stayed 2 nights in February 2017
Quite comfortable”
Quite comfortable
Reviewed February 20, 2017
Thank you for your review. It is great to have you stay with us. We appreciate your comment and hope to welcome you again soon.
Responded March 31, 2017
Citadines Mercer Hong Kong
8.8
Excellent
FREDERIC from France
Family with young children
Studio Premier
Stayed 4 nights in February 2017
Ideal location”
Great location 10mn walk from central. Sheung wan mtr 3mn walk Spacious room it's a real luxury in HK, modern and clean. Breakfast not much choice but the quality is ok. Staff is very nice especially with kids. But room quickly busy in the morning.
Reviewed February 15, 2017
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.
Responded March 31, 2017
Citadines Mercer Hong Kong
8.4
Excellent
Gregory from Canada
Couple
Studio Premier
Stayed 1 night in February 2017
Great location, value for money”
Everything was spot-on apart from the few things below: - The toilet seat was splashed with what I assumed to be flushing water, leaving stains as a result, which is not very sanitary when you think about it. - Our "queen" bed was basically 2 twin beds put together and covered with a queen bed sheet. - The door for the toilet is a sliding door which doesn't close all the way, leaving a slight gap at the end...
Reviewed February 13, 2017
Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedback such as yours as they indicate the areas where we can further improve. We look forward to welcoming you again, giving us another opportunity to serve you better.
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Citadines Mercer Hong Kong
7.6
Very good
Michele from Italy
Couple
1 Bedroom Executive
Stayed 4 nights in October 2016
Clean hotel in good location”
Room was cozy and clean. Staff could be friendlier
Reviewed February 11, 2017
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again, giving us another chance to serve you better.
Responded March 31, 2017
Citadines Mercer Hong Kong
9.6
Exceptional
WONG from China
Solo traveler
1 Bedroom Executive
Stayed 1 night in January 2017
Good”
Good
Reviewed January 27, 2017
Thank you for your review. It is great to have you stay with us. We appreciate your comment and hope to welcome you again.
Responded March 31, 2017
Citadines Mercer Hong Kong
9.2
Exceptional
Laura from Portugal
Solo traveler
Studio Executive
Stayed 2 nights in January 2017
Excellent ”
Perfect location both near Sheung Wan and Soho/LKF; spotlessly clean and spacious room with a comfortable and wisely divided area.
Reviewed January 25, 2017
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.
Responded March 31, 2017
Citadines Mercer Hong Kong
6.0
JAMES from Australia
Solo traveler
1 Bedroom Executive
Stayed 2 nights in January 2017
not look after long term stays”
not look after you if you stay longer
Reviewed January 24, 2017
Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedback such as yours as they indicate the areas where we can further improve. We look forward to welcoming you again, giving us another opportunity to serve you better.
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Citadines Mercer Hong Kong
9.2
Exceptional
Olga from United States
Group
Studio Executive
Stayed 1 night in January 2017
Great location, spacious hotel. ”
The breakfast is bad and the lobby is small.
Reviewed January 24, 2017
Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedback such as yours as they indicate the areas where we can further improve. We look forward to welcoming you again, giving us another opportunity to serve you better.
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Citadines Mercer Hong Kong
8.0
Excellent
youjeong from South Korea
Solo traveler
Studio Executive
Stayed 1 night in September 2016
Clean and good location”
Close to attractions
Reviewed January 18, 2017
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again.
Responded March 31, 2017
Citadines Mercer Hong Kong
8.0
Excellent
CHRISTOPHER from United Kingdom
Business traveler
Studio Executive
Stayed 2 nights in January 2017
CHY”
Very Convenient Location, Friendly Staff, Clean, Good Value for Money.
Reviewed January 18, 2017
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again.
Responded March 31, 2017
Citadines Mercer Hong Kong
8.4
Excellent
SHILEI from United States
Solo traveler
Studio Executive
Stayed 1 night in July 2016
Quick weekend trip.”
Good location, clean room, the basics!
Reviewed January 06, 2017
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again
Responded March 31, 2017
Citadines Mercer Hong Kong
8.4
Excellent
chun from Hong Kong
Family with teens
Studio Premier
Stayed 1 night in December 2016
Clean, room is big”
Room is big and cheap
Reviewed December 31, 2016
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again
Responded March 31, 2017
Citadines Mercer Hong Kong
7.6
Very good
Chris from Canada
Family with teens
Studio Premier
Stayed 1 night in December 2016
Good value and location. But we had to get a third room because there were no cots available. ”
Nothing more.
Reviewed December 28, 2016
Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedback such as yours as they indicate the areas where we can further improve. Please note that we have purchased a few more cots already. We look forward to welcoming you again, giving us another opportunity to serve you better.
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Citadines Mercer Hong Kong
8.0
Excellent
Alan from Singapore
Business traveler
Studio Executive
Stayed 1 night in December 2016
Good Location ”
Clean rooms and conveniently located in Sheung Wan. Within walking distance to the MTR station. Good breakfast selection too!
Reviewed December 26, 2016
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again.
Responded March 31, 2017
Citadines Mercer Hong Kong
8.4
Excellent
chou from Portugal
Couple
1 Bedroom Executive
Stayed 1 night in December 2016
Very nice staff, big room and free mini bar”
I'm checked in very late like 10 pm , I asked the reception if I can have a late check out. He make it until 2pm. But I leave the hotel at 2:45 pm they didn't even call upstairs to hurry us. Hotel room is very big with mini bar and living room. I like it so much! Also I request for the higher floor. They gave me the highest floor. I will come back next time for sure!
Reviewed December 22, 2016
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.
Responded March 31, 2017
Citadines Mercer Hong Kong
8.0
Excellent
CHRISTOPHER from United Kingdom
Business traveler
1 Bedroom Executive
Stayed 3 nights in December 2016
HK SHORT VISIT”
Excellent location,big room, good value for money, reasonable breakfast.
Reviewed December 19, 2016
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.
Responded March 31, 2017
Citadines Mercer Hong Kong
7.6
Very good
Alfred from Singapore
Couple
1 Bedroom Executive
Stayed 4 nights in December 2016
Convenient location & great service”
Room was clean and tastefully furnished. Friendly and very courteous service staff. Will definitely stay on our return visits and recommend to friends.
Reviewed December 07, 2016
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.
Responded March 31, 2017
Citadines Mercer Hong Kong
7.6
Very good
Kulkanist from Thailand
Couple
Studio Executive
Stayed 2 nights in November 2016
Location”
Actually the loaction is great. However, it is very difficult to get a taxi from the Hotel to HK station to catch the airport express. Taxi will not come to pick up due to the bad traffic and short distance. We have to draged our lugguages to the MTR station!!
Reviewed December 06, 2016
Thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome feedbacks such as yours as they indicate the areas where we can further improve. We look forward to welcoming you again, giving us another opportunity to serve you better.
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Citadines Mercer Hong Kong
8.4
Excellent
ARNAB from India
Couple
1 Bedroom Executive
Stayed 2 nights in December 2016
A bit pricey but worth the extra space”
Fantastic little hotel with classy spacious rooms (by HK standard), comfy bed, well organized living space (for the 1 bedroom executive rooms), great location (near MRT, Macau Ferry Terminal and walking distance to LKP) and excellent service delivered by Accor. No complaints except the area right across the hotel is not really a visual treat - all at a slightly steep pricing though.
Reviewed December 06, 2016
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again.
Responded March 31, 2017
Citadines Mercer Hong Kong
9.2
Exceptional
HSIN from Taiwan
Business traveler
1 Bedroom Executive
Stayed 2 nights in November 2016
It's awesome experience ”
It's hard to find this size room in HK. I am glad I choose Citadines for my business trip there !
Reviewed November 29, 2016
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.
Responded March 31, 2017
Citadines Mercer Hong Kong
7.2
Very good
Tania from Australia
Couple
Studio Executive
Stayed 3 nights in November 2016
Great boutique hotel with friendly staff”
Free mini bar and free mobile to use during the stay,big plus
Reviewed November 19, 2016
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.
Responded March 31, 2017
Citadines Mercer Hong Kong
8.0
Excellent
Dan from United Kingdom
Business traveler
1 Bedroom Executive
Stayed 2 nights in November 2016
Nice clean good location”
The hotel is good, very clean and nice rooms. The air con is slightly noisy, but the apartment style rooms are nice
Reviewed November 17, 2016
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.
Responded March 31, 2017
Citadines Mercer Hong Kong
10.0
Exceptional
christina from United States
Couple
Studio Premier
Stayed 3 nights in November 2016
Excellent value for the money”
Central location, free local cell phone for use, wireless, comfy and clean room, great staff.
Reviewed November 17, 2016
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our guests have a warm and pleasant experience. We look forward to welcoming you again.
Responded March 31, 2017
Citadines Mercer Hong Kong
6.8
Good
Christopher from Singapore
Couple
Studio Premier
Stayed 3 nights in November 2016
Not bad, could be better”
Very small reception area
Reviewed November 12, 2016
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again.
Responded April 10, 2017
Citadines Mercer Hong Kong
8.0
Excellent
Desmond from Singapore
Family with young children
Studio Executive
Stayed 2 nights in November 2016
Spacious and Worth the Money”
Hongkong hotels are usually smaller. Especially travelling with a baby (3mths), it is not easy as we will require space to shower for her, change her etc. This is definitely worth it!
Reviewed November 07, 2016
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.
Responded April 10, 2017
Citadines Mercer Hong Kong
8.8
Excellent
CHIEH-LING from Taiwan
Couple
1 Bedroom Executive
Stayed 2 nights in November 2016
Clean and comfortable ”
Clean and comfortable
Reviewed November 07, 2016
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again.
Responded April 10, 2017
Citadines Mercer Hong Kong
7.6
Very good
Viv from Singapore
Business traveler
Studio Executive
Stayed 1 night in October 2016
Helpful Staff”
Friendly and helpful staff
Reviewed October 30, 2016
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.
Responded April 10, 2017
Citadines Mercer Hong Kong
8.8
Excellent
Naif from Singapore
Business traveler
Studio Executive
Stayed 1 night in October 2016
Perfect Location and Attentive Staff”
Couldn't say anything more about the location. Everything is nearby and within walking distance.
Reviewed October 21, 2016
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again.
Responded April 10, 2017
Citadines Mercer Hong Kong
10.0
Exceptional
CHENG from China
Couple
Studio Executive
Stayed 1 night in August 2016
good location, nice staff”
good location, nice staff
Reviewed October 17, 2016
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.
Responded April 10, 2017
Citadines Mercer Hong Kong
9.2
Exceptional
Maria from Philippines
Business traveler
1 Bedroom Executive
Stayed 3 nights in October 2016
Citadine mercer hk was a great find and will gladly book there again if we need to go to hk again. ”
Excellent staff. Friendly and helpful. Especially look for Mark Sum at the reception counter! Breakfast buffet was limited but delicious. I can still remember the taste of their smoked salmon. Hope they have congee next time and other kinds of dimsum . Look for Ms Betty who was solicitous and saw through your needs like everybody's favorite aunt. 🤗 Cons? Cant really think of any. Mbe just a bit more kitchen stuff inside the cabinets so we could use the microwave? 🤗
Reviewed October 16, 2016
Thank you for your feedback which will be shared with the team. Your feedback motivates us to do better to ensure that our residents have a warm and pleasant experience. We look forward to welcoming you again.
Responded April 10, 2017
Citadines Mercer Hong Kong
7.6
Very good
See from Singapore
Business traveler
1 Bedroom Executive
Stayed 1 night in October 2016
good size and comfortable”
good size and comfortable
Reviewed October 06, 2016
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again.
Responded April 10, 2017
Citadines Mercer Hong Kong
6.4
Good
jac from Singapore
Business traveler
Studio Executive
Stayed 5 nights in September 2016
Overall is ok...”
Conveniently located near to Sheung Wan MTR station. Room is slightly small but clean and comfortable. Breakfast was simple so if long stay for 4-5 days you will get sick of the food as it repeat every other day.
Reviewed September 29, 2016
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again.
Responded April 10, 2017
Citadines Mercer Hong Kong
10.0
Exceptional
Raita from Japan
Business traveler
Studio Executive
Stayed 3 nights in September 2016
excellent experience”
Very friendly staff and cozy to stay there
Reviewed September 27, 2016
Thank you for taking the time to write this review. It is great to have you stay with us. We appreciate your comments about our hotel. We hope to welcome you again.
Responded April 10, 2017
Citadines Mercer Hong Kong