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Citadines Mount Sophia Singapore

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Very good
Based on 160 reviewsSee what guests said
7.8
87% would recommend to a friend
Citadines Mount Sophia Singapore
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7.8 Very good guest rating
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"Good rate due to rennovations. Should offer long term rate...."

LilySingapore
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8.3 Excellent location
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8.3Location
  • 350 meters to public transportation

  • Free Wi-Fi in all rooms

  • Air conditioning

  • Separate living room

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2 Bedroom Executive
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  • City view
  • 64 m²/689 ft²
  • 1 queen bed
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Studio
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  • City view
  • 34 m²/366 ft²
  • 1 queen bed
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1 Bedroom Deluxe
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  • City view
  • 45 m²/484 ft²
  • 1 queen bed
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Studio Executive
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  • City view
  • 40 m²/431 ft²
  • 1 queen bed
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1 Bedroom Executive
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  • City view
  • 56 m²/603 ft²
  • 1 queen bed
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Verified guest reviews

Agoda Reviews (160)Booking.com Reviews (110)
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Cleanliness8.2
Facilities7.2
Location8.3
Room comfort and quality8.2
Service7.7
Value for money7.9
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6.8
Therese from Singapore
Business traveler
Studio
Stayed 3 nights in November 2017
Good
Housekeeping to me was an issue. There should be thorough vacuuming and mopping of the floor as I was greeted with strands of pubic hair (not my own) upon arrival in the rooms
Reviewed November 19, 2017
Dear Therese, Greetings! We deeply regret to learn you did fully not enjoy your stay at our serviced residence and we are truly sorry for the disappointment caused to you. Kindly allow us to assure you we are appreciative of your valuable feedback and our management is investigating your feedback and shall seeking improvements in our Housekeeping processes. We sincerely hope you will give us another chance as we shall definitely improve. We always welcome suggestions on how we may improve and we would like to invite you to share with us some feedback on your stay so as to allow us to review our processes and service for improvements. It has been our pleasure hosting you at our serviced residence and we sincerely hope to welcome you back, giving us an opportunity to create a better stay experience for you. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager
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Citadines Mount Sophia Singapore
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8.4
YAU from Malaysia
Family with young children
1 Bedroom Deluxe
Stayed 4 nights in November 2017
Value for Money!
Pros - friendly staff, able to accommodate our request (with you children), walking distance 7 mins slow walk to MRT station, lots of eateries around the location. Cons - no swimming pool, small gym (if you are gym freak), parking fees is excluded and it cost us ard SGD 20 for overnight parking. The hotel should look into this.
Reviewed November 17, 2017
Dear Yau, Greetings! We deeply regret to learn you did not fully enjoy your stay at our serviced residence and we are truly sorry for the disappointment caused to you. Kindly be advised as the carpark belongs to the owners of the adjoining building Wilkie Edge which is a separate entity from ours, we deeply regret to advise we are unable to secure complimentary nor preferential carpark charges for our residents albeit our management has requested for preferential charges to be offered to our residents. We seek your kind understanding over this matter. It has been our great pleasure to have been of service to you and all of us earnestly hope to welcome you back in the future. We are at your service. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager
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Citadines Mount Sophia Singapore
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10.0
Petrus from Indonesia
Group
Studio
Stayed 3 nights in October 2017
great
great
Reviewed October 19, 2017
Dear Petrus, Greetings from your team at Citadines Mount Sophia Singapore! Thank you for choosing our centrally located serviced residence and for awarding a perfect rating for your recent stay with us. All of us are delighted you had a wholly enjoyable and comfortable stay with us. We sincerely hope you will now make our residence your choice lodging whenever your travels bring you back to our friendly shore. It has been our great privilege and pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager
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Citadines Mount Sophia Singapore
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10.0
Esther from Australia
Couple
Studio
Stayed 4 nights in September 2017
Great location, friendly, caring and professional staff
Central location walking distace to many key sites and friendly staff. Facilities were just great for our visit. Will stay here again.
Reviewed October 06, 2017
Dear Esther, Greetings from your friendly team at Cityadines Mount Sophia Singapore! Thank you for choosing our centrally located serviced residence for your holiday in Singapore and for your positive feedback. We are delighted you had enjoyed most aspects of your stay with us. All of us are truly humbled and grateful for your lovely compliment for our service as it inspires us to always provide the highest level of service in our industry. It brings us so much joy to learn you shall be returning to stay with us again and we earnestly look forward to welcoming you back. Thank you for giving us the great privilege and pleasure of being of service to you. Kind regards, Cynthia Lim, Resident Relations Manager
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Citadines Mount Sophia Singapore
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9.2
Gail from Philippines
Business traveler
1 Bedroom Deluxe
Stayed 4 nights in June 2017
Perfect for my business trip
Mustafa is within walking distance!
Reviewed June 27, 2017
Dear Gail, Greetings from the team at Citadines Mount Sophia Singapore! Thank you for choosing our serviced residence for your business trip in Singapore. We are delighted you had an enjoyable and comfortable stay with us. All of us are indeed heartened to learn you have found our location ideal and convenient. It has been our great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager
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Citadines Mount Sophia Singapore
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9.6
Lily from Singapore
Solo traveler
Studio
Stayed 2 nights in April 2017
Exceptional
Good rate due to rennovations. Should offer long term rate.
Reviewed June 22, 2017
Dear Lily, Greetings! Thank you for choosing our serviced residence and for taking time to share your stay experience. We are heartened to learn you enjoyed your stay with us. Kindly be advised we offer our residents with 1-month stay duration or more a special rate and we would be happy to connect you with our Sales Manager if you could kindly write to us with your details. It has been our great pleasure being of service you and all of us truly look forward to welcoming you back for more enjoyable and comfortable stays with us. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager
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Citadines Mount Sophia Singapore
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5.6
Julia from Australia
Family with teens
1 Bedroom Executive
Stayed 3 nights in April 2017
Citadines Sophia NOT a 4 star - be prepared.
We stayed in the Citadines Sophia over April for a a few days. It is lower end cost wise, and that should give you an indication that the hotel is not up to 4 star standard. The beds were small, and not overly comfortable, also you get ONE pillow per person. The bed size, which could not fit the 2 of us, and the one pillow per person policy, and the sparse and cheap looking furniture, the filled in cracks in the walls in the bathroom, made the room feel more like a 2 or 3 star hotel. The staff were OK and friendly, so had no problem there. This pace would be fine for people not expecting anything overly nice, just wanting an inexpensive bed and a central location. On a positive note, the room was clean.
Reviewed May 09, 2017
Dear Julia, Greetings! Thank you for staying with us and for your valuable feedback. We deeply regret to learn you did not enjoy your stay at our serviced residence and we sincerely apologise for the disappointment caused to you. All of us assure you we shall be reviewing our practices, services and facilities, and seek improvements in the areas we lack. We sincerely hope you will give us another chance as we truly wish to create a better stay experience for you. It has been our pleasure hosting you at our serviced residence and we earnestly hope to welcome you back. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager
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Citadines Mount Sophia Singapore
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10.0
Umatharan from Malaysia
Family with young children
2 Bedroom Executive
Stayed 2 nights in April 2017
Spacious and Clean
Like the concept of these hotel apartment style.Secured. Easy to access nearby location.
Reviewed April 18, 2017
Dear Umatharan, Greetings from your friendly team at Citadines Mount Sophia Singapore! Thank you for choosing our serviced residence for your holiday in Singapore and for your positive feedback. We are delighted you had enjoyed all aspects of your stay with us and had found our location ideal and convenient. All of us sincerely hope you will make our residence your choice residence whenever your travels bring you back. It has been our great pleasure to have been of service to you and all of us earnestly look forward to welcoming you back for more enjoyable and comfortable stays. We are at your service. Thank you for your valued support. Kind regards, Cynthia Lim, Resident Relations Manager
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Citadines Mount Sophia Singapore
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8.8
Ang from Singapore
Couple
Studio
Stayed 1 night in March 2017
Nice stay
Nice stay
Reviewed March 16, 2017
Dear Ang, Greetings! Thank you for choosing our serviced residence and for taking time to share your stay experience. We are heartened to learn you enjoyed your stay with us. It has been our great pleasure being of service to you and all of us truly look forward to welcoming you back for more enjoyable and comfortable stays with us. Thank you. Kind regards, Cynthia Lim, Resident Relations Manager
Responded September 28, 2017
Citadines Mount Sophia Singapore
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8.8
Brando from United Kingdom
Family with teens
2 Bedroom Executive
Stayed 7 nights in February 2017
Singapore self-catering
I have stayed here before x3 - I will stay here again
Reviewed March 05, 2017
Dear Brando, Greetings from your friendly team at Citadines Mount Sophia Singapore! Thank you for choosing our centrally located serviced residence and for your continued support. We are delighted you had enjoyed most all aspects of your stay with us. It brings us so much joy to learn you shall be returning to stay with us again. Thank you! We earnestly look forward to welcoming back for more enjoyable and comfortable stays with us. Thank you for giving us the great privilege and pleasure of being of service to you. Kind regards, Cynthia Lim, Resident Relations Manager
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Citadines Mount Sophia Singapore
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Citadines Mount Sophia Singapore
|Very good 7.8
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