Citadines on Bourke Melbourne
Free Wi-Fi
2017

Citadines on Bourke Melbourne

131-135 Bourke Street, Melbourne CBD, Melbourne, Australia, 3000
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studio deluxe - Guestroom Citadines on Bourke Melbourne
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     Citadines on Bourke Melbourne

    Citadines on Bourke Melbourne Reviews

    8.5
    Excellent
    /10
    (1888 reviews)See what guests said
    9.2
    Exceptional

    "Efficient, friendly staff in a good location."

    Ian

    -

    June 21, 2018

    8.9
    Excellent cleanliness
    Recommended by 97% of guests

    Things you’ll love about Citadines on Bourke Melbourne

    Things you'll love

    • 380 meters to public transportation

    • Airport transfer

    • Located in heart of Melbourne

    • Free Wi-Fi in all rooms!

    Exceptional
    Location
    9.4
    See map
    Exceptional location - Inside city center
    Popular neighborhood
    Popular
    Nearby
  • Emporium Melbourne500 m
  • State Library of Victoria510 m
  • Federation Square590 m
  • Old Melbourne Gaol650 m
  • Melbourne Museum1.06 km
  • National Gallery of Victoria1.17 km
  • Queen Victoria Market1.28 km
  • Melbourne Aquarium1.32 km
  • Melbourne Cricket Ground1.46 km
  • Shrine of Remembrance2.02 km
  • Don't miss out!

    5 travelers are looking at this property right now | 3 travelers have booked today.

    Value for money8.3
    Distance to city center1.0 km
    Location rating9.4
    Nearest airportEssendon Airport (MEB)
    Distance to airport11.4 km

    Rooms available at Citadines on Bourke Melbourne

    8.5
    Excellent
    Room comfort & quality
    Studio Executive
    Studio Executive
    ...
    • Room size: 34 m²/366 ft²
    • City view
    • 2 single beds or 1 king bed
    Enter dates to see prices
    2 Bedroom Deluxe
    2 Bedroom Deluxe
    ...
    • Room size: 63 m²/678 ft²
    • City view
    • 2 single beds and 1 king be...
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    2 Bedroom Executive
    2 Bedroom Executive
    ...
    • Room size: 77 m²/829 ft²
    • City view
    • 2 single beds and 1 king be...
    Enter dates to see prices
    1 Bedroom Executive
    1 Bedroom Executive
    ...
    • Room size: 45 m²/484 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    1 Bedroom Deluxe
    1 Bedroom Deluxe
    ...
    • Room size: 45 m²/484 ft²
    • Non-smoking
    • 1 queen bed
    Enter dates to see prices
    Studio
    Studio
    ...
    • Room size: 34 m²/366 ft²
    • Non-smoking
    • 1 queen bed
    Enter dates to see prices
    studio deluxe
    studio deluxe
    ...
    • Room size: 34 m²/366 ft²
    • Non-smoking
    • 1 queen bed
    Enter dates to see prices
    Apartment Executive One Bedroom
    Apartment Executive One Bedroom
    ...
      Enter dates to see prices
      Run of House
      Run of House
      ...
      • Shower
      Enter dates to see prices
      2-Bedroom Deluxe
      2-Bedroom Deluxe
      ...
      • Shower
      Enter dates to see prices
      Have a question for Citadines on Bourke Melbourne ?

      What people love about Citadines on Bourke Melbourne

      • 9.6
        Exceptional
        Staff 

        "Staffs were helpful and friendly."

        angel

        |

        January 6, 2019

      • 8.0
        Very good

        "Great property and great value for money."

        cathy

        |

        January 13, 2019

      • 10.0
        Exceptional
        Location

        "Fantastic location , 10/10 staff !"

        sharon

        |

        March 11, 2018

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      More about Citadines on Bourke Melbourne

      More about Citadines on Bourke Melbourne

      8.4
      Excellent

      "The hotel was in a great location a block away from the busy..."

      Caroline

      |

      December 27, 2018

      Read more reviews

      An overview

      Show less

      What they offer

      8.4
      Excellent

      "Stay at Executive Room, location very convenient ,staff ok."

      Min C.

      |

      August 27, 2018

      Read more reviews
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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What to eat nearby

      Australian cuisine
      Australian cuisine
      FAMISH'D - Salads & Stuff
      90 m Australian, Cafe, Gluten Free
      Harry's Restaurant Cafe & Bar
      110 m Australian
      Postal Hall
      130 m Australian, Cafe
      American cuisine
      American cuisine
      Trunk
      370 m American, Australian, Gluten Free
      Walkers Doughnuts
      680 m American, Fast food
      The Bank on Collins
      860 m American, Australian, Bar
      Asian cuisine
      Asian cuisine
      Heirloom
      30 m Asian, Japanese, Sushi
      Ajisen Ramen
      30 m Asian, Japanese, Soups
      Gangnam Pocha
      30 m Asian, Korean

      What's nearby

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
      Show more

      Property's guest policies

      Show less

      Some helpful facts

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      Reviews of Citadines on Bourke Melbourne from real guests

      Provided by verified guests of Agoda
      Agoda Reviews (1888)Booking.com Reviews (3584)
      8.5
      /
      10
      Cleanliness8.9
      Facilities8.4
      Location9.4
      Room comfort and quality8.5
      Service8.7
      Value for money8.3
      All languages
      All guests (1888)
      All room types

      Show reviews that mention 

      Showing 1496 verified guest comments
      12345
      8.4
      Excellent
      Caroline from Australia
      Group
      studio deluxe
      Stayed 4 nights in December 2018

      central location in Melbourne”

      The hotel was in a great location a block away from the busy shopping area and another 2 blocks from Federation sq where there is a footbridge which takes you over to Southbank. By default there is no room service on Sunday but you can request replacement towels if needed. Felt pool area wasn't too clean, very slippery around the area and also in the pool floor.

      Reviewed December 27, 2018

      Dear Caroline, Thank you for your positive feedback. We are most delighted to hear you found our accommodation to be comfortable and could take advantage of our city central location. We will address your concern about the pool area to our Housekeeping department. We look forward to welcoming you back again soon. Warm regards, Enrica Lacognata Assistant Guest Service Manager

      Responded January 07, 2019
      Citadines on Bourke Melbourne
      10.0
      Exceptional
      Fiona from Singapore
      Family with young children
      Studio
      Stayed 2 nights in December 2018

      Thumbs up”

      Room is big and clean, equipped with all the necessary amenities. Bed is really big and comfortable, the hotel staff is very helpful with enquiries and the location is fantastic, close to a lot of eateries and shopping areas and next street to Chinatown. Will def stay in this hotel next visit.

      Reviewed December 11, 2018

      Dear Fiona, Thank you for your positive feedback. We are most delighted to hear you found our accommodation to be comfortable and could take advantage of our city central location. We look forward to welcoming you back again soon. Warm regards, Enrica Lacognata Assistant Guest Service Manager

      Responded January 07, 2019
      Citadines on Bourke Melbourne
      10.0
      Exceptional
      William from United States
      Couple
      Studio Executive
      Stayed 3 nights in August 2018

      Nearby Chinatown”

      Used Uber to/from Melbourne Airport to Citadines. Nearby resturants and fastfood (McD and Hungry Jacks). Went to nearby Thai massage which was excellent before our flight next day to Sydney after touring the CBD. Free tram zone made getting around the CBD easy. Facilities clean and quiet, Would stay here again if we get a change to visit Melbourne again.

      Reviewed October 12, 2018

      Dear William, Thanks for taking the time to leave such a positive review of your stay at Citadines on Bourke. By the sounds of it you had a great escape in Melbourne and were able to take advantage of the location. We look forward to having you stay with us again next time you are in Melbourne. Best regards, Harrison Mylrea Operations Executive

      Responded October 15, 2018
      Citadines on Bourke Melbourne
      8.8
      Excellent
      Eu from Malaysia
      Couple
      Studio
      Stayed 3 nights in August 2018

      All you will need”

      First and foremost, the location is very good. There is a free tram stop almost in front of the hotel which will be able to link to the rest of the city. The staff, efficient and very courteous. The rooms were well designed, very comfortable plus it has all the facilities for self-catering. Thank you Citadines for making it a memorable visit.

      Reviewed September 26, 2018

      Dear Eu, It is great to see that you had such a positive experience at Citadines on Bourke. I hope you found the convenience of the location as an advantage to exploring Melbourne city. Our room layout is designed to make Citadines feel like a home away from home. We look forward to the next opportunity for our team to look after you. Kind Regards, Celine W Guest Service

      Responded October 02, 2018
      Citadines on Bourke Melbourne
      9.6
      Exceptional
      Katherine from Singapore
      Business traveler
      Studio
      Stayed 2 nights in August 2018

      Booked for colleagues ”

      I’ve made two reservations for my colleagues who were there for 2 days meeting at Melbourne. They like the location as it is very convenient to their meetings location, by walking! Staff are helpful too! Good job guys!

      Reviewed August 18, 2018

      Dear Katherine, Thank you for taking the time to provide this positive feedback for your two colleagues who stayed with us at Citadines. Our property takes pride in providing an unforgettable experience for our guests. I am glad that they were able to take advantage of our central location. Look forward to having you book with us again. Best regards, Harrison Mylrea Operations Executive

      Responded August 20, 2018
      Citadines on Bourke Melbourne
      9.6
      Exceptional
      KoSs from Malaysia
      Family with young children
      Studio Executive
      Stayed 3 nights in August 2018

      great location. ”

      Free cribs available. The room is quite spacious. Laundrette at 10th floor..it is FOC and they do provide laundry detergent but must get from reception. Wheel accessible but there's slope to access to the lobby. Room cleaning is provided everyday. Friendly and helpful staff.

      Reviewed August 16, 2018

      Dear Mr. Koss, It was a great pleasure having you stay with us at Citadines on Bourke Melbourne. Thank you for taking the time to share your feedback of your stay with us. At Citadines we highly value any feedback we receive from our guests as it motivates us to continually restructure our service to a higher standard. I am thoroughly pleased that you enjoyed the hotel facilities and amenities supplied. I hope you enjoyed our laundry services that are conveniently located at multiple levels across the property. In future, please ask our friendly staff for assistance. We look forward to having you stay with us again. Yours sincerely, Harrison Mylrea Operations Executive

      Responded August 20, 2018
      Citadines on Bourke Melbourne
      8.4
      Excellent
      FREDERIC from Singapore
      Business traveler
      Studio
      Stayed 2 nights in July 2018

      Nothing fancy but convenient ”

      Convenient location Large room with small kitchen Very simple, nothing fancy or stylish Clean but not nice as room toiletries were not new Stayed 2 nights and never had the room cleaned but i didn’t complain about it so i can’t totally blamed Window facing a wall so not for people who need to see the day light Nice gym and small pool

      Reviewed July 23, 2018

      Hi Frederic, Thank you for taking the time to review Citadines. I hope that you took advantage of our incredible location by finding some great restaurants and shopping experiences. Sadly the trade off for our location is that we are surrounded by other buildings in the city. In future please look into booking our Studio Executive rooms, which guarantee an incredible city view. I will pass this information onto our housekeeping team, as this is not the standard we have for room servicing. Please in future contact are Guest Service team who are always willing to assist making your stay as comfortable as possible. I look forward to having you back. Best regards, Harrison Mylrea Operations Executive

      Responded July 25, 2018
      Citadines on Bourke Melbourne
      8.4
      Excellent
      Ian from Indonesia
      Family with young children
      Studio
      Stayed 4 nights in July 2018

      Nice stay but lack of cleaning”

      Nice hotel in a very superb location. Many restaurants around and convinience store. Tram in in front of the hotel. Stayed here last year, satisfied with the service and all. That is why stay here again this year. What I complain with this stay is when the housekeeping did not make up my room for 1 day. I got back at 9.30 pm found my room has not been claeaned, complained to receptionist down stairs and they happily change the dirty towels and offered the room to be change but my kids already tired and wants to go to sleep. They make up the room the next day as usual. Other than this mishaps, I am satisfied with the hotel.

      Reviewed July 06, 2018

      Dear Ian, Thank you for choosing to stay at Citadines on Bourke Melbourne once again and you are quite right about the convenience of our location. It’s great to hear that you were able to make the most of it. I do apologise for the inconvenience caused by our Housekeeping Team’s oversight and it’s definitely not what you need after a long day. I will follow up with the team so that this does not happen again. Thanks for staying with us and we look forward to seeing you again on your next trip to Melbourne. Kind Regards, Gemma-ann Taylor Citadines on Bourke Melbourne

      Responded July 11, 2018
      Citadines on Bourke Melbourne
      9.2
      Exceptional
      Anita from New Zealand
      Solo traveler
      Studio
      Stayed 1 night in May 2019

      Great location ”

      Quick weekend trip to Melbourne and close to the theatre. Staff were very friendly and helpful. Only complaint was that my room was on the 2nd floor with no view and dark.

      Reviewed May 10, 2019

      Dear Anita, Thank you for your positive feedback. We are most delighted to hear you found our accommodation to be comfortable and could take advantage of our city central location. In regards to your room please try to book a Studio Executive and you will be in a room on a much higher floor with city views and natural light. We look forward to welcoming you back again soon. Warm regards, Enrica Lacognata Assistant Guest Service Manager

      Responded May 13, 2019
      Citadines on Bourke Melbourne
      9.6
      Exceptional
      Rebecca from Australia
      Couple
      studio deluxe
      Stayed 4 nights in December 2018

      Exceptional”

      The hotel was really central, and parking was affordable for each day, only $20.00. We were able to walk everywhere we needed to be, and within very close walking distance to a tram stop. We had a very enjoyable experience and enjoyed staying at the Citadines on Bourke.

      Reviewed January 06, 2019

      Dear Rebecca, Thank you for your positive feedback. We are most delighted to hear you found our accommodation to be comfortable and could take advantage of our city central location. We look forward to welcoming you back again soon. Warm regards, Enrica Lacognata Assistant Guest Service Manager

      Responded January 07, 2019
      Citadines on Bourke Melbourne
      10.0
      Exceptional
      Pui from Singapore
      Couple
      studio deluxe
      Stayed 3 nights in April 2018

      Exceptional”

      Extremely spacious and comfortable room, and the location cannot be better. There is so much to see/do in the surrounding area, and the free tram stop is right outside!

      Reviewed March 09, 2019

      Dear Pui, Thank you for your positive feedback. We are most delighted to hear you found our accommodation to be comfortable and could take advantage of our city central location. We look forward to welcoming you back again soon. Warm regards, Enrica Lacognata Assistant Guest Service Manager

      Responded March 10, 2019
      Citadines on Bourke Melbourne
      8.4
      Excellent
      TSUI from Malaysia
      Family with young children
      Studio Executive
      Stayed 6 nights in April 2018

      Excellent Location”

      Stayed in a Studio Executive with kitchenette facilities. Room big enough for 2 Adults and a 3YO. Hotel in an excellent location. Near to Chinatown and Melbourne Central. Tram is directly outside the hotel. A lot of eateries near the hotel.

      Reviewed May 01, 2018

      Hi Tsui, Thanks for your glowing feedback and we are glad you enjoyed your stay at Citadines again. I agree, having Melbourne city at your doorstep makes for an unforgettable holiday. We look forward to seeing you again. Kind regards, Harrison Mylrea Operations Executive

      Responded May 02, 2018
      Citadines on Bourke Melbourne
      8.8
      Excellent
      Jeffrey from Australia
      Family with teens
      2 Bedroom Deluxe
      Stayed 5 nights in April 2018

      Nice view”

      This was our second stay at the Citadines. We were in a 2 bedroom apartment on the 24th floor and had a really nice view of the city. Location is excellent as usual with a tram stop almost right outside. Many good restaurants and eateries within walking distance. Shopping is also down the street and basically stretches for several blocks. Staff was helpful and efficient and made our stay very pleasant. The rooms and beds were comfortable. The lounge and dining area in the apartment gave it a nice spacious atmosphere. All in all a great place to stay when in Melbourne.

      Reviewed April 07, 2018

      Hi Jeffrey, Thanks for your positive feedback and we are glad you had an incredible stay at Citadines again. We agree, the spacious rooms make your stay away much more comfortable. It's great to be surrounded by a multitude of shopping experiences, I hope you found a bargain. We look forward to seeing you again. Kind regards, Harrison Mylrea Operations Executive

      Responded April 09, 2018
      Citadines on Bourke Melbourne
      9.6
      Exceptional
      Troels from Denmark
      Solo traveler
      1 Bedroom Deluxe
      Stayed 2 nights in March 2018

      Very good managed hotel”

      The staff in the reception was smiling and very friendly. and effective at the same time. The room was very clean and pleasant. The tramp stop 7 is just in front of the hotel but everthing in the center of Melbourne is in walking distance. I will return to this perfect high class hotel.

      Reviewed March 13, 2018

      Hi Troels, Thanks for your positive feedback and we are glad you had an incredible stay at Citadines. We agree, being able to step out into the heart of Melbourne makes your stay an unforgettable experience. Our staff take great pride in providing an unforgettable experience for guests, this includes acknowledging every guest and making them feel welcome. We look forward to see you again. Kind regards, Harrison Mylrea Operations Executive

      Responded March 16, 2018
      Citadines on Bourke Melbourne
      9.2
      Exceptional
      FREDERIC from France
      Business traveler
      Studio Executive
      Stayed 3 nights in December 2017

      Very good value for money”

      Always staying here for my business trip and i am never disappointed Rooms are spacious, nothing fancy, very minimalistic but all you need is here City view this time better as you can have a view on a wall from the building in front not the most enjoyable Nice pool and gym Staff nice and friendly

      Reviewed December 08, 2017

      Dear Frederic, Thanks for your feedback and we are glad you choose to continue to stay at Citadines. I am glad that you enjoyed the views and the hotels amenities on offer. Please for your next stay contact guest service for an upgrade which guarantees a view. We look forward to see you again. Kind regards, Harrison Mylrea Operations Executive

      Responded December 12, 2017
      Citadines on Bourke Melbourne
      10.0
      Exceptional
      Asmah from Brunei Darussalam
      Group
      2 Bedroom Deluxe
      Stayed 4 nights in May 2017

      Awesome central location”

      Good location to shopping streets; tour pickup stands; halal nandos opposite hotel; clean room; ensuite bathroom & one shared bathroom outside for 2-bedroom apartment; kitchenette well-equipped; staff allowed us early check-in as room was ready when we arrived early in the morning. Awesome!

      Reviewed October 09, 2017

      Hi Asmah,thank you for choosing to stay with us at Citadines on Bourke Melbourne. It's wonderful to hear that we exceeded your expectations! We look forward to welcoming you back on your next visit to Melbourne. Kind regards - Vaia Lambrou, Guest Service

      Responded October 11, 2017
      Citadines on Bourke Melbourne
      10.0
      Exceptional
      Tajul from Malaysia
      Family with teens
      1 Bedroom Deluxe
      Stayed 4 nights in August 2017

      Excellent as usual”

      2nd Citadines visit after Paris. Booked Citadines on Bourke Melbourne on 19-23 August. Check in was a breeze, got the room at 10am. Booked a 1 bedroom apartment for my family of 3. Daughter took the sofabed. Location was great. Tram stop just outside the hotel. Food aplenty within walking distance. Tang Food Emporium just 5 minutes walk. 10 minutes walk to Federation Square, Melbourne Central & major shopping area. Staff very helpful & friendly. Will definitely choose Citadines again.

      Reviewed August 28, 2017

      Dear Tajul, Thank you for your review and we are delighted that you had a great stay at Citadines and found our staff friendly and helpful. We hope to see you soon and If I may be of any assistance with your future visit/s, please do not hesitate to contact me, so that I may take personal care of your arrangements Kind regards, Sourabh Sharma Assistant Guest Service Manager

      Responded September 01, 2017
      Citadines on Bourke Melbourne
      8.4
      Excellent
      Kean from Malaysia
      Business traveler
      1 Bedroom Deluxe
      Stayed 2 nights in November 2016

      Excellent”

      Checked in late and was given a room at the end of the corridor. The lights and aircond were malfunctioning, but the staff at the counter was more than helpful to arrange for replacement room in the middle of the night. Will stay here again.

      Reviewed August 17, 2017

      Dear Kean, Thanks for taking the time for sharing your feedback. We are glad that you had a great stay at Citadines and our staff was able to accommodate your request. We hope to see you soon. Kind regards, Sourabh Sharma Assistant Guest Service Manager

      Responded August 27, 2017
      Citadines on Bourke Melbourne
      8.0
      Excellent
      FREDERIC from France
      Business traveler
      1 Bedroom Executive
      Stayed 1 night in July 2017

      Good value for money”

      Not a fancy hotel but very good value for money Room was spacious (i have been upgraded without asking) Location is very convenient and a lot of nice restaurants within 10mn walk Nice gym and pool Didn't try the breakfast neither the japanese restaurant but the menu is attractive

      Reviewed July 20, 2017

      Dear Frederic, Thanks for sharing your feedback with us. We glad that you had great stay at Citadines We look forward to see you in future. Kind regards, Sourabh Sharma Assistant Guest Service Manager

      Responded July 27, 2017
      Citadines on Bourke Melbourne
      8.4
      Excellent
      CHUN from Singapore
      Family with young children
      studio deluxe
      Stayed 6 nights in December 2016

      Pleasant stay, good location”

      We stayed for a week. Spacious clean room, with dryer and washer on every alternate floor. very good location in the city centre. The only thing that we find lacking is the standard of the housekeeping service. There were a few days that our room wasn't made up at all. And the bedsheets weren't changed at all during our stay.

      Reviewed July 17, 2017

      Dear Chun, Thanks for sharing your feedback. We are glad that you had a good time at Citadines I am extremely sorry to hear that some days your room didn't get service at all. Please be noted our room get service every day except Sundays and Public Holidays on request only. However, it is evident that your experience with our housekeeping standard is completely unacceptable. Chun please be assured you that this serious lapse in housekeeping has been addressed with our Housekeeping department. We hope you will afford us another experience to welcome you back and bestow upon you the high level of service we are known for. Kind regards, Sourabh Sharma Assistant Guest Service Manager

      Responded July 27, 2017
      Citadines on Bourke Melbourne
      12345
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      • Exceptional location
      • Emporium Melbourne
      • Parliament Railway Station is within 0.35 km