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23 Jul 2019
Tuesday
24 Jul 2019
Wednesday
2 adults
1 room
Free Wi-Fi
2017
Citadines on Bourke Melbourne
131-135 Bourke Street, Melbourne CBD, Melbourne, Australia, 3000
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studio deluxe - Guestroom
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Citadines on Bourke Melbourne Reviews
8.5
Excellent
/10
(1888 reviews)See what guests said
9.2
Exceptional"Efficient, friendly staff in a good location."
Ian
-
June 21, 2018
8.9
Excellent cleanlinessRecommended by 97% of guests
Things you’ll love about Citadines on Bourke Melbourne
Things you'll love
380 meters to public transportation
Airport transfer
Located in heart of Melbourne
Free Wi-Fi in all rooms!
Exceptional
Location
9.4
See map
Exceptional location - Inside city center
Popular neighborhood
Popular
Nearby
| Value for money | 8.3 |
| Distance to city center | 1.0 km |
| Location rating | 9.4 |
| Nearest airport | Essendon Airport (MEB) |
| Distance to airport | 11.4 km |
Rooms available at Citadines on Bourke Melbourne
8.5
Excellent
Room comfort & quality
Room photos and details
Studio Executive
...
- Room size: 34 m²/366 ft²
- City view
- 2 single beds or 1 king bed
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Room photos and details
2 Bedroom Deluxe
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- Room size: 63 m²/678 ft²
- City view
- 2 single beds and 1 king be...
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Room photos and details
2 Bedroom Executive
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- Room size: 77 m²/829 ft²
- City view
- 2 single beds and 1 king be...
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Room photos and details
1 Bedroom Executive
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- Room size: 45 m²/484 ft²
- City view
- 1 queen bed
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Room photos and details
1 Bedroom Deluxe
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- Room size: 45 m²/484 ft²
- Non-smoking
- 1 queen bed
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Room photos and details
Studio
...
- Room size: 34 m²/366 ft²
- Non-smoking
- 1 queen bed
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Room photos and details
studio deluxe
...
- Room size: 34 m²/366 ft²
- Non-smoking
- 1 queen bed
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Room photos and details
Apartment Executive One Bedroom
...
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Room photos and details
Run of House
...
- Shower
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Room photos and details
2-Bedroom Deluxe
...
- Shower
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Have a question for Citadines on Bourke Melbourne ?
What people love about Citadines on Bourke Melbourne
- Staff9.6Exceptional
"Staffs were helpful and friendly."
angel
|
January 6, 2019
- 8.0Very good
"Great property and great value for money."
cathy
|
January 13, 2019
- Location10.0Exceptional
"Fantastic location , 10/10 staff !"
sharon
|
March 11, 2018
8.4
Excellent"The hotel was in a great location a block away from the busy..."
Caroline
|
December 27, 2018
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An overview
Located in the heart of Melbourne's central business district, this 4.5-star property situates you within walking distance to China Town, the Melbourne Cricket Ground, and Flinders Street Station.
At Citadines on Bourke Melbourne , the excellent service and superior facilities are made for an unforgettable stay. It not only offers modern apartments with an open-plan living space featuring a kitchenette with a dishwasher, a microwave, and a refrigerator, it also offers free Internet access, an indoor swimming pool, a sauna, and a fitness center.
The reception is open 24 hours a day, and the staff can arrange tours and other activities. Private on-site parking is available while a tram stop is within a 5-minute walk from Citadines on Bourke Melbourne .
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What they offer
8.4
Excellent"Stay at Executive Room, location very convenient ,staff ok."
Min C.
|
August 27, 2018
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Popular facilities
- Fitness center
- Swimming pool [indoor]
- Front desk [24-hour]
Languages spoken
- English
- French
- Thai
- Chinese [Mandarin]
- German
- Vietnamese
Internet access
- Free Wi-Fi in all rooms!
- Wi-Fi in public areas
Things to do, ways to relax
- Fitness center
- Swimming pool [indoor]
- Ticket services
- Sauna
- Swimming pool [outdoor]
- Tours
Dining, drinking, and snacking
- Bar
- Room service
- Restaurants
- Vending machine
Services and conveniences
- Concierge
- Laundromat
- Safety deposit boxes
- Daily housekeeping
- Laundry service
- Smoke-free property
- Dry cleaning
- Luggage storage
- Smoking area
For the kids
- Family room
Access
- Check-in/out [express]
- Facilities for disabled guests
- Wheelchair accessible
- Check-in [24-hour]
- Front desk [24-hour]
- Elevator
- Pets allowed
Getting around
- Airport transfer
- Car park [charges apply]
- Car park [on-site]
Available in all rooms
- Air conditioning
- High chair
- Refrigerator
- Alarm clock
- In-room safe box
- Seating area
- Blackout curtains
- iPod docking station
- Shower
- Carpeting
- Ironing facilities
- Sofa
- Closet
- Kitchenette
- Soundproofing
- Coffee/tea maker
- Kitchenware
- Telephone
- Desk
- LAN Internet in room [free]
- Toiletries
- Dishwasher
- Laptop safe box
- Towels
- DVD/CD player
- Linens
- TV [flat screen]
- Free bottled water
- Microwave
- Wake-up service
- Hair dryer
- Non-smoking
- Wi-Fi [free]
- Heating
- On-demand movies
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Nearest essentials
Airports
Essendon Airport (MEB)
11.4 km
Melbourne Airport (MEL)
19.1 km
Public transportation
Parliament Railway Station
350 m
5 minutes
Flinders Street Railway Station
660 m
12 minutes
Hospital or clinic
Enhanced Vitality Naturopathic Clinic
600 m
7 minutes
Shopping
Emporium Melbourne
500 m
Convenience store
7 Eleven
70 m
1 minute
Cash withdrawal
ATM
50 m
1 minute
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby
Australian cuisine
FAMISH'D - Salads & Stuff
90 m Australian, Cafe, Gluten Free
Harry's Restaurant Cafe & Bar
110 m Australian
Postal Hall
130 m Australian, Cafe
American cuisine
Trunk
370 m American, Australian, Gluten Free
Walkers Doughnuts
680 m American, Fast food
The Bank on Collins
860 m American, Australian, Bar
Asian cuisine
Heirloom
30 m Asian, Japanese, Sushi
Ajisen Ramen
30 m Asian, Japanese, Soups
Gangnam Pocha
30 m Asian, Korean
What's nearby
Popular landmarks
- Emporium Melbourne - 500 m
- State Library of Victoria - 510 m
- Federation Square - 590 m
- Old Melbourne Gaol - 650 m
- Melbourne Museum - 1.06 km
- National Gallery of Victoria - 1.17 km
- Queen Victoria Market - 1.28 km
- Melbourne Aquarium - 1.32 km
- Melbourne Cricket Ground - 1.46 km
- Shrine of Remembrance - 2.02 km
Nearby landmarks
- Croft Institute - 80 m
- Assin Shop - 90 m
- Aboriginal Handcrafts - 90 m
- Ding Dong Lounge - 100 m
- Anna Thomas Shop - 110 m
- Victoria Tourism - 130 m
- Original & Authentic Aboriginal Art - 140 m
- Altman & Chemy - 150 m
- Hill of Content Shop - 160 m
- Chiodo Shop - 160 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies
Children and extra beds
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
| Guest's age | Extra bed |
|---|---|
Infant 0-2 year(s) | Stay for free if using existing bedding. Baby cot/crib available upon request |
Children 3-6 year(s) | Must use an extra bed If you need an extra bed, it will incur an additional charge. |
Guests 7 years and older are considered as adults | Must use an extra bed which will incur an additional charge. |
Others
- The apartment is serviced daily except for Sundays and Public Holidays.
- American Express and Diners card transactions will incur a 2.20% surcharge.
- MasterCard and Visa card transactions will incur a 1.00% surcharge.
- When booking more than 5 rooms, different policies and additional supplements may apply.
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Some helpful facts
Check-in/Check-out
Check-in from: 02:00 PM
Check-out until: 11:00 AM
Getting around
Airport transfer fee: 105 AUD
Distance from city center: 1.0 km
Travel time to airport (minutes): 25
Extras
Breakfast charge (unless included in room price): 25 AUD
The property
Non-smoking rooms/floors: Yes
Number of bars/lounges
: 1
Number of floors: 25
Number of restaurants: 1
Number of rooms : 380
Room voltage: 240
Year property opened: 2010
Parking
Daily parking fee: 35 AUD
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Compare to other recommended properties
 Citadines on Bourke Melbourne |  | Best value!  |  | |
| Breakfast | Breakfast available | Breakfast available | Breakfast available | Breakfast available |
| Guest rating | Excellent 1888 reviews 8.5 Location 9.4 | Excellent 1354 reviews 8.6 Location 9.1 | Excellent 139 reviews 8.8 Location 9.4 | Excellent 286 reviews 8.8 Location 9.1 |
| Neighborhood | Melbourne CBD | Melbourne CBD | Melbourne CBD | Melbourne CBD |
Reviews of Citadines on Bourke Melbourne from real guests
Provided by verified guests of 
Agoda Reviews (1888)Booking.com Reviews (3584)
8.5
/
10
Excellent
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Experiences on Agoda. Because your room is just the beginning.
- Exceptional location
- Emporium Melbourne
- Parliament Railway Station is within 0.35 km
central location in Melbourne”
The hotel was in a great location a block away from the busy shopping area and another 2 blocks from Federation sq where there is a footbridge which takes you over to Southbank. By default there is no room service on Sunday but you can request replacement towels if needed. Felt pool area wasn't too clean, very slippery around the area and also in the pool floor.
Dear Caroline, Thank you for your positive feedback. We are most delighted to hear you found our accommodation to be comfortable and could take advantage of our city central location. We will address your concern about the pool area to our Housekeeping department. We look forward to welcoming you back again soon. Warm regards, Enrica Lacognata Assistant Guest Service Manager
Thumbs up”
Room is big and clean, equipped with all the necessary amenities. Bed is really big and comfortable, the hotel staff is very helpful with enquiries and the location is fantastic, close to a lot of eateries and shopping areas and next street to Chinatown. Will def stay in this hotel next visit.
Dear Fiona, Thank you for your positive feedback. We are most delighted to hear you found our accommodation to be comfortable and could take advantage of our city central location. We look forward to welcoming you back again soon. Warm regards, Enrica Lacognata Assistant Guest Service Manager
Nearby Chinatown”
Used Uber to/from Melbourne Airport to Citadines. Nearby resturants and fastfood (McD and Hungry Jacks). Went to nearby Thai massage which was excellent before our flight next day to Sydney after touring the CBD. Free tram zone made getting around the CBD easy. Facilities clean and quiet, Would stay here again if we get a change to visit Melbourne again.
Dear William, Thanks for taking the time to leave such a positive review of your stay at Citadines on Bourke. By the sounds of it you had a great escape in Melbourne and were able to take advantage of the location. We look forward to having you stay with us again next time you are in Melbourne. Best regards, Harrison Mylrea Operations Executive
All you will need”
First and foremost, the location is very good. There is a free tram stop almost in front of the hotel which will be able to link to the rest of the city. The staff, efficient and very courteous. The rooms were well designed, very comfortable plus it has all the facilities for self-catering. Thank you Citadines for making it a memorable visit.
Dear Eu, It is great to see that you had such a positive experience at Citadines on Bourke. I hope you found the convenience of the location as an advantage to exploring Melbourne city. Our room layout is designed to make Citadines feel like a home away from home. We look forward to the next opportunity for our team to look after you. Kind Regards, Celine W Guest Service
Booked for colleagues ”
I’ve made two reservations for my colleagues who were there for 2 days meeting at Melbourne. They like the location as it is very convenient to their meetings location, by walking! Staff are helpful too! Good job guys!
Dear Katherine, Thank you for taking the time to provide this positive feedback for your two colleagues who stayed with us at Citadines. Our property takes pride in providing an unforgettable experience for our guests. I am glad that they were able to take advantage of our central location. Look forward to having you book with us again. Best regards, Harrison Mylrea Operations Executive
great location. ”
Free cribs available. The room is quite spacious. Laundrette at 10th floor..it is FOC and they do provide laundry detergent but must get from reception. Wheel accessible but there's slope to access to the lobby. Room cleaning is provided everyday. Friendly and helpful staff.
Dear Mr. Koss, It was a great pleasure having you stay with us at Citadines on Bourke Melbourne. Thank you for taking the time to share your feedback of your stay with us. At Citadines we highly value any feedback we receive from our guests as it motivates us to continually restructure our service to a higher standard. I am thoroughly pleased that you enjoyed the hotel facilities and amenities supplied. I hope you enjoyed our laundry services that are conveniently located at multiple levels across the property. In future, please ask our friendly staff for assistance. We look forward to having you stay with us again. Yours sincerely, Harrison Mylrea Operations Executive
Nothing fancy but convenient ”
Convenient location Large room with small kitchen Very simple, nothing fancy or stylish Clean but not nice as room toiletries were not new Stayed 2 nights and never had the room cleaned but i didn’t complain about it so i can’t totally blamed Window facing a wall so not for people who need to see the day light Nice gym and small pool
Hi Frederic, Thank you for taking the time to review Citadines. I hope that you took advantage of our incredible location by finding some great restaurants and shopping experiences. Sadly the trade off for our location is that we are surrounded by other buildings in the city. In future please look into booking our Studio Executive rooms, which guarantee an incredible city view. I will pass this information onto our housekeeping team, as this is not the standard we have for room servicing. Please in future contact are Guest Service team who are always willing to assist making your stay as comfortable as possible. I look forward to having you back. Best regards, Harrison Mylrea Operations Executive
Nice stay but lack of cleaning”
Nice hotel in a very superb location. Many restaurants around and convinience store. Tram in in front of the hotel. Stayed here last year, satisfied with the service and all. That is why stay here again this year. What I complain with this stay is when the housekeeping did not make up my room for 1 day. I got back at 9.30 pm found my room has not been claeaned, complained to receptionist down stairs and they happily change the dirty towels and offered the room to be change but my kids already tired and wants to go to sleep. They make up the room the next day as usual. Other than this mishaps, I am satisfied with the hotel.
Dear Ian, Thank you for choosing to stay at Citadines on Bourke Melbourne once again and you are quite right about the convenience of our location. It’s great to hear that you were able to make the most of it. I do apologise for the inconvenience caused by our Housekeeping Team’s oversight and it’s definitely not what you need after a long day. I will follow up with the team so that this does not happen again. Thanks for staying with us and we look forward to seeing you again on your next trip to Melbourne. Kind Regards, Gemma-ann Taylor Citadines on Bourke Melbourne
Great location ”
Quick weekend trip to Melbourne and close to the theatre. Staff were very friendly and helpful. Only complaint was that my room was on the 2nd floor with no view and dark.
Dear Anita, Thank you for your positive feedback. We are most delighted to hear you found our accommodation to be comfortable and could take advantage of our city central location. In regards to your room please try to book a Studio Executive and you will be in a room on a much higher floor with city views and natural light. We look forward to welcoming you back again soon. Warm regards, Enrica Lacognata Assistant Guest Service Manager
Exceptional”
The hotel was really central, and parking was affordable for each day, only $20.00. We were able to walk everywhere we needed to be, and within very close walking distance to a tram stop. We had a very enjoyable experience and enjoyed staying at the Citadines on Bourke.
Dear Rebecca, Thank you for your positive feedback. We are most delighted to hear you found our accommodation to be comfortable and could take advantage of our city central location. We look forward to welcoming you back again soon. Warm regards, Enrica Lacognata Assistant Guest Service Manager
Exceptional”
Extremely spacious and comfortable room, and the location cannot be better. There is so much to see/do in the surrounding area, and the free tram stop is right outside!
Dear Pui, Thank you for your positive feedback. We are most delighted to hear you found our accommodation to be comfortable and could take advantage of our city central location. We look forward to welcoming you back again soon. Warm regards, Enrica Lacognata Assistant Guest Service Manager
Excellent Location”
Stayed in a Studio Executive with kitchenette facilities. Room big enough for 2 Adults and a 3YO. Hotel in an excellent location. Near to Chinatown and Melbourne Central. Tram is directly outside the hotel. A lot of eateries near the hotel.
Hi Tsui, Thanks for your glowing feedback and we are glad you enjoyed your stay at Citadines again. I agree, having Melbourne city at your doorstep makes for an unforgettable holiday. We look forward to seeing you again. Kind regards, Harrison Mylrea Operations Executive
Nice view”
This was our second stay at the Citadines. We were in a 2 bedroom apartment on the 24th floor and had a really nice view of the city. Location is excellent as usual with a tram stop almost right outside. Many good restaurants and eateries within walking distance. Shopping is also down the street and basically stretches for several blocks. Staff was helpful and efficient and made our stay very pleasant. The rooms and beds were comfortable. The lounge and dining area in the apartment gave it a nice spacious atmosphere. All in all a great place to stay when in Melbourne.
Hi Jeffrey, Thanks for your positive feedback and we are glad you had an incredible stay at Citadines again. We agree, the spacious rooms make your stay away much more comfortable. It's great to be surrounded by a multitude of shopping experiences, I hope you found a bargain. We look forward to seeing you again. Kind regards, Harrison Mylrea Operations Executive
Very good managed hotel”
The staff in the reception was smiling and very friendly. and effective at the same time. The room was very clean and pleasant. The tramp stop 7 is just in front of the hotel but everthing in the center of Melbourne is in walking distance. I will return to this perfect high class hotel.
Hi Troels, Thanks for your positive feedback and we are glad you had an incredible stay at Citadines. We agree, being able to step out into the heart of Melbourne makes your stay an unforgettable experience. Our staff take great pride in providing an unforgettable experience for guests, this includes acknowledging every guest and making them feel welcome. We look forward to see you again. Kind regards, Harrison Mylrea Operations Executive
Very good value for money”
Always staying here for my business trip and i am never disappointed Rooms are spacious, nothing fancy, very minimalistic but all you need is here City view this time better as you can have a view on a wall from the building in front not the most enjoyable Nice pool and gym Staff nice and friendly
Dear Frederic, Thanks for your feedback and we are glad you choose to continue to stay at Citadines. I am glad that you enjoyed the views and the hotels amenities on offer. Please for your next stay contact guest service for an upgrade which guarantees a view. We look forward to see you again. Kind regards, Harrison Mylrea Operations Executive
Awesome central location”
Good location to shopping streets; tour pickup stands; halal nandos opposite hotel; clean room; ensuite bathroom & one shared bathroom outside for 2-bedroom apartment; kitchenette well-equipped; staff allowed us early check-in as room was ready when we arrived early in the morning. Awesome!
Hi Asmah,thank you for choosing to stay with us at Citadines on Bourke Melbourne. It's wonderful to hear that we exceeded your expectations! We look forward to welcoming you back on your next visit to Melbourne. Kind regards - Vaia Lambrou, Guest Service
Excellent as usual”
2nd Citadines visit after Paris. Booked Citadines on Bourke Melbourne on 19-23 August. Check in was a breeze, got the room at 10am. Booked a 1 bedroom apartment for my family of 3. Daughter took the sofabed. Location was great. Tram stop just outside the hotel. Food aplenty within walking distance. Tang Food Emporium just 5 minutes walk. 10 minutes walk to Federation Square, Melbourne Central & major shopping area. Staff very helpful & friendly. Will definitely choose Citadines again.
Dear Tajul, Thank you for your review and we are delighted that you had a great stay at Citadines and found our staff friendly and helpful. We hope to see you soon and If I may be of any assistance with your future visit/s, please do not hesitate to contact me, so that I may take personal care of your arrangements Kind regards, Sourabh Sharma Assistant Guest Service Manager
Excellent”
Checked in late and was given a room at the end of the corridor. The lights and aircond were malfunctioning, but the staff at the counter was more than helpful to arrange for replacement room in the middle of the night. Will stay here again.
Dear Kean, Thanks for taking the time for sharing your feedback. We are glad that you had a great stay at Citadines and our staff was able to accommodate your request. We hope to see you soon. Kind regards, Sourabh Sharma Assistant Guest Service Manager
Good value for money”
Not a fancy hotel but very good value for money Room was spacious (i have been upgraded without asking) Location is very convenient and a lot of nice restaurants within 10mn walk Nice gym and pool Didn't try the breakfast neither the japanese restaurant but the menu is attractive
Dear Frederic, Thanks for sharing your feedback with us. We glad that you had great stay at Citadines We look forward to see you in future. Kind regards, Sourabh Sharma Assistant Guest Service Manager
Pleasant stay, good location”
We stayed for a week. Spacious clean room, with dryer and washer on every alternate floor. very good location in the city centre. The only thing that we find lacking is the standard of the housekeeping service. There were a few days that our room wasn't made up at all. And the bedsheets weren't changed at all during our stay.
Dear Chun, Thanks for sharing your feedback. We are glad that you had a good time at Citadines I am extremely sorry to hear that some days your room didn't get service at all. Please be noted our room get service every day except Sundays and Public Holidays on request only. However, it is evident that your experience with our housekeeping standard is completely unacceptable. Chun please be assured you that this serious lapse in housekeeping has been addressed with our Housekeeping department. We hope you will afford us another experience to welcome you back and bestow upon you the high level of service we are known for. Kind regards, Sourabh Sharma Assistant Guest Service Manager