Citadines on Bourke Melbourne
Citadines on Bourke Melbourne
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"A very comfortable stay and the staff were friendly and help..."

RITU

|

April 21, 2018

studio deluxe - Guestroom Citadines on Bourke Melbourne
studio deluxe - Guestroom
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Interior view Citadines on Bourke Melbourne
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Exceptional
Location
9.4
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What guests are saying:
Suite was spacious . Separate sleeping and lounge area is good.
ann from Australia
Couple
Location is good near a lot of restaurant, wifi is good, staff are friendly, hotel is clean. Tram is just a few walk from hotel.
verawati from Indonesia
Family with young children
Strategic location
Chan from Malaysia
Family with young children
centrally located, and makes travelling to meeting places easy. Just about anything is available within walking distance.
Jason from Singapore
Business traveler
I Love this place & go back again
KALLAYARAT from Thailand
Family with teens
The room and tidy and clean, lights are bright enough and the location of hotel is very convenient. Recommended.
Sze from Hong Kong
Couple
good location, near shopping and victoria market
LAU from Singapore
Couple
Nothing facing but everything you need is there. Clean and spacious room. Location is great with very nice restaurant around Nice gym Warm and welcoming staff
FREDERIC from Singapore
Business traveler
convenient spot to most of the places in the city. still very clean and worth of money.
Becky from Taiwan
Couple
2017

Citadines on Bourke Melbourne

Exceptional location
- Inside city center
Excellent
From 1763 reviewsSee what guests said
8.5
/
10
Excellent cleanliness
8.9
Recommended by 98% of guests
Value for money8.3
Distance to city center1.0 km
Location rating9.4
Nearest airportEssendon Airport (MEB)
Distance to airport11.8 km
  • 350 meters to public transportation

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Sauna

Room choices
8.5
Excellent
Room comfort & quality
Studio Executive
Studio Executive
...
  • Room size: 34 m²/366 ft²
  • City view
  • 2 single beds or 1 king bed
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2 Bedroom Deluxe
2 Bedroom Deluxe
...
  • Room size: 63 m²/678 ft²
  • City view
  • 2 single beds and 1 king be...
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2 Bedroom Executive
2 Bedroom Executive
...
  • Room size: 77 m²/829 ft²
  • City view
  • 2 single beds and 1 king be...
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1 Bedroom Executive
1 Bedroom Executive
...
  • Room size: 45 m²/484 ft²
  • City view
  • 1 queen bed
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1 Bedroom Deluxe
1 Bedroom Deluxe
...
  • Room size: 45 m²/484 ft²
  • Non-smoking
  • 1 queen bed
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Studio
Studio
...
  • Room size: 34 m²/366 ft²
  • Non-smoking
  • 1 queen bed
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studio deluxe
studio deluxe
...
  • Room size: 34 m²/366 ft²
  • Non-smoking
  • 1 queen bed
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Apartment Executive One Bedroom
Apartment Executive One Bedroom
...
  • Room size: 45 m²/484 ft²
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Double Room
Double Room
...
  • Shower
  • Kitchenette
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Standard Double/Twin
Standard Double/Twin
...
  • Shower
  • Kitchenette
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Have a question for Citadines on Bourke Melbourne ?

What people love about the property

  • "Price was excellent value for money."

    WILLIAM

    |

    February 12, 2018

  • "Good location, nice facilities."

    Ming

    |

    December 25, 2017

  • "Clean and comfortable apartment at super convinence location."

    Wing S.

    |

    September 14, 2017

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More about Citadines on Bourke Melbourne

More about Citadines on Bourke Melbourne

"The staff in the reception was smiling and very friendly."

Troels

|

March 13, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Australian cuisine
Australian cuisine
FAMISH'D - Salads & Stuff
90 m Australian, Cafe, Gluten Free
Harry's Restaurant Cafe & Bar
110 m Australian
Postal Hall
130 m Australian, Cafe
Asian cuisine
Asian cuisine
Heirloom
30 m Asian, Japanese, Sushi
Ajisen Ramen
30 m Asian, Japanese, Soups
Gangnam Pocha
30 m Asian, Korean
Gluten Free
Gluten Free
Bomba
250 m Gluten Free, Mediterranean, Spanish
Lupino Bistro and Bar
260 m Gluten Free, Italian
Mezzo
310 m Gluten Free, Italian

What they offer

"Clean and decent sized studio apartment at a reasonable pric..."

Ahmed

|

April 4, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (1763)Booking.com Reviews (3143)
8.5
/
10
Cleanliness8.9
Facilities8.4
Location9.4
Room comfort and quality8.5
Service8.7
Value for money8.3
Provided by verified guests of Agoda
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Showing 1463 verified guest comments
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10.0
Exceptional
William from United States
Couple
Studio Executive
Stayed 3 nights in August 2018
Nearby Chinatown”
Used Uber to/from Melbourne Airport to Citadines. Nearby resturants and fastfood (McD and Hungry Jacks). Went to nearby Thai massage which was excellent before our flight next day to Sydney after touring the CBD. Free tram zone made getting around the CBD easy. Facilities clean and quiet, Would stay here again if we get a change to visit Melbourne again.
Reviewed October 12, 2018
Dear William, Thanks for taking the time to leave such a positive review of your stay at Citadines on Bourke. By the sounds of it you had a great escape in Melbourne and were able to take advantage of the location. We look forward to having you stay with us again next time you are in Melbourne. Best regards, Harrison Mylrea Operations Executive
Responded October 15, 2018
Citadines on Bourke Melbourne
8.8
Excellent
Eu from Malaysia
Couple
Studio
Stayed 3 nights in August 2018
All you will need”
First and foremost, the location is very good. There is a free tram stop almost in front of the hotel which will be able to link to the rest of the city. The staff, efficient and very courteous. The rooms were well designed, very comfortable plus it has all the facilities for self-catering. Thank you Citadines for making it a memorable visit.
Reviewed September 26, 2018
Dear Eu, It is great to see that you had such a positive experience at Citadines on Bourke. I hope you found the convenience of the location as an advantage to exploring Melbourne city. Our room layout is designed to make Citadines feel like a home away from home. We look forward to the next opportunity for our team to look after you. Kind Regards, Celine W Guest Service
Responded October 02, 2018
Citadines on Bourke Melbourne
9.2
Exceptional
Kim from Australia
Couple
Studio
Stayed 3 nights in September 2018
Convenient and great staff”
Convenient location, close to teams, CBD and 24/7 food. Clean accommodation with friendly staff.
Reviewed September 18, 2018
Dear Kim, Thank you for providing such glowing feedback of your stay at Citadines. I am glad to hear that you enjoyed our convenient location with access to some incredible food at your doorstep. We look forward to having you stay with us again. Best regards, Harrison Mylrea Operations Executive
Responded September 20, 2018
Citadines on Bourke Melbourne
9.2
Exceptional
Jolie from Australia
Couple
Studio
Stayed 2 nights in September 2018
Easy, convenient and space!!!”
If you made a booking with hotel applucation snd required a high level, the highest level you could get is the 5th floor. You cant get the nice view. So you have to pay more at the front to upgrade to exact high level to get the better view, just remind you guys!!!
Reviewed September 07, 2018
Good afternoon Jolie, Thanks for providing us with this feedback of your stay at Citadines on Bourke. I'm glad that you enjoyed our convenient location and the spacious rooms. In future to ensure a higher floor, please book into an executive style as this will ensure city views. Best regards, Harrison Mylrea Operations Executive
Responded September 13, 2018
Citadines on Bourke Melbourne
10.0
Exceptional
KoSs from Malaysia
Family with young children
1 Bedroom Deluxe
Stayed 3 nights in August 2018
comfortable ”
rooms was clean and spacious. Great location, vert near to china town.
Reviewed September 03, 2018
Dear Koss, Thank you for choosing to stay with us at Citadines on Bourke Melbourne. We appreciate you taking the time to share this feedback as we use this information to constantly strive towards providing the best possible experience for our guests. I am thoroughly pleased that you enjoyed the hotels facilities and location. I hope you were able to find some incredible dining experiences in China Town. We look forward to having you stay with us again. Yours sincerely, Harrison Mylrea Operations Executive
Responded September 06, 2018
Citadines on Bourke Melbourne
9.2
Exceptional
Mrs from Australia
Couple
studio deluxe
Stayed 5 nights in August 2018
Exceptional”
Very good only thing was I missed my electric blanket. The sheets were so cold on my legs. Everything else spot on
Reviewed August 27, 2018
Good morning, Thank you for choosing to stay with us at Citadines on Bourke Melbourne. Thank you for taking the time to share your feedback of your stay with us. At Citadines we highly value any feedback we receive from our guests as it motivates us to continually restructure our service to a higher standard. I am thoroughly pleased that you enjoyed the hotels facilities and location. In future please contact our guest service team who can supply an electric blanket. We look forward to having you stay with us again. Yours sincerely, Harrison Mylrea Operations Executive
Responded August 29, 2018
Citadines on Bourke Melbourne
8.4
Excellent
Min from Malaysia
Family with teens
2 Bedroom Executive
Stayed 6 nights in August 2018
Location”
stay at Executive Room, location very convenient ,staff ok.
Reviewed August 27, 2018
Dear Min, It was a great pleasure having you stay with us at Citadines on Bourke Melbourne. Thank you for taking the time to share your feedback of your stay with us. At Citadines we highly value any feedback we receive from our guests as it motivates us to continually restructure our service to a higher standard. I am thoroughly pleased that you enjoyed the hotels location and our friendly staff. I hope our staff were able to recommend some incredible places to dine and shop at. We look forward to having you stay with us again. Yours sincerely, Harrison Mylrea Operations Executive
Responded August 29, 2018
Citadines on Bourke Melbourne
7.2
Very good
King from Hong Kong
Couple
Studio
Stayed 4 nights in August 2018
cleanliness can be improved”
location is perfect with a lot of good restaurant nearby. but toilet with awful smell.
Reviewed August 26, 2018
Dear King, Thank you for taking the time to share your feedback of your stay with us at Citadines on Bourke. I am thoroughly pleased that you enjoyed the hotels location and took advantage of nearby restaurants. I am disappointed that the cleanliness, in particular that of your toilet was not up to standard. Could you please in future contact our staff who can immediately move your to a room more comfortable. We look forward to having you stay with us again. Yours sincerely, Harrison Mylrea Operations Executive
Responded August 29, 2018
Citadines on Bourke Melbourne
9.6
Exceptional
Katherine from Singapore
Business traveler
Studio
Stayed 2 nights in August 2018
Booked for colleagues ”
I’ve made two reservations for my colleagues who were there for 2 days meeting at Melbourne. They like the location as it is very convenient to their meetings location, by walking! Staff are helpful too! Good job guys!
Reviewed August 18, 2018
Dear Katherine, Thank you for taking the time to provide this positive feedback for your two colleagues who stayed with us at Citadines. Our property takes pride in providing an unforgettable experience for our guests. I am glad that they were able to take advantage of our central location. Look forward to having you book with us again. Best regards, Harrison Mylrea Operations Executive
Responded August 20, 2018
Citadines on Bourke Melbourne
8.8
Excellent
SYM from Malaysia
Group
2 Bedroom Deluxe
Stayed 1 night in August 2018
Excellent”
Near town area
Reviewed August 17, 2018
Dear Mr. Sym, It was a great pleasure having you stay with us at Citadines on Bourke Melbourne. Thank you for taking the time to share this feedback. I agree, being able to step out into the heart of Melbourne CBD makes for an unforgettable experience. We look forward to having you back. Yours sincerely, Harrison Mylrea Operations Executive
Responded August 20, 2018
Citadines on Bourke Melbourne
9.6
Exceptional
KoSs from Malaysia
Family with young children
Studio Executive
Stayed 3 nights in August 2018
great location. ”
Free cribs available. The room is quite spacious. Laundrette at 10th floor..it is FOC and they do provide laundry detergent but must get from reception. Wheel accessible but there's slope to access to the lobby. Room cleaning is provided everyday. Friendly and helpful staff.
Reviewed August 16, 2018
Dear Mr. Koss, It was a great pleasure having you stay with us at Citadines on Bourke Melbourne. Thank you for taking the time to share your feedback of your stay with us. At Citadines we highly value any feedback we receive from our guests as it motivates us to continually restructure our service to a higher standard. I am thoroughly pleased that you enjoyed the hotel facilities and amenities supplied. I hope you enjoyed our laundry services that are conveniently located at multiple levels across the property. In future, please ask our friendly staff for assistance. We look forward to having you stay with us again. Yours sincerely, Harrison Mylrea Operations Executive
Responded August 20, 2018
Citadines on Bourke Melbourne
8.4
Excellent
Lisa from Singapore
Family with teens
studio deluxe
Stayed 1 night in August 2018
First time stay at citadies Melbourne ”
Liked the place so much that I’ll go back there each time I come to Melbourne, which is already one of my favourite cities.
Reviewed August 11, 2018
Dear Lisa, It was a great pleasure having you stay with us at Citadines on Bourke Melbourne. Thank you for taking the time to share such positive feedback. I am thoroughly pleased that you enjoyed the hotel so much that you have chosen us to be your home away from home in Melbourne. Please talk to our friendly staff next time who will do everything to ensure your next stay is just as incredible. We look forward to having you stay with us again. Yours sincerely, Harrison Mylrea Operations Executive
Responded August 20, 2018
Citadines on Bourke Melbourne
10.0
Exceptional
Vivien from Australia
Couple
Studio
Stayed 2 nights in August 2018
Great location ”
Amazing location, great self contained apartment with everything you could need for short or long stay.
Reviewed August 06, 2018
Dear Ms. Vivien, It was a great pleasure having you stay with us at Citadines on Bourke Melbourne. Thank you for taking the time to share your feedback of your stay with us. At Citadines we highly value any feedback we receive from our guests as it motivates us to continually restructure our service to a higher standard. I am thoroughly pleased that you enjoyed the hotel facilities and amenities supplied. I hope you were able to take advantage of our central location for shopping and dining experiences. Yours sincerely, Harrison Mylrea Operations Executive
Responded August 20, 2018
Citadines on Bourke Melbourne
10.0
Exceptional
Becky from Australia
Business traveler
Studio Executive
Stayed 3 nights in August 2018
always stay with Citadines on Bourke”
Everytime we came to Melbourne we always choose Citadines. We tried many other hotels but Citadines is the best choice in the past few years. Will stay with them again next time.
Reviewed August 06, 2018
Dear Becky, Thanks so much for taking the time to provide such positive feedback of our property. It was a pleasure to have you stay at our property. We look forward to having you stay with us again. Yours sincerely, Harrison Mylrea Operations Executive
Responded August 20, 2018
Citadines on Bourke Melbourne
8.4
Excellent
FREDERIC from Singapore
Business traveler
Studio
Stayed 2 nights in July 2018
Nothing fancy but convenient ”
Convenient location Large room with small kitchen Very simple, nothing fancy or stylish Clean but not nice as room toiletries were not new Stayed 2 nights and never had the room cleaned but i didn’t complain about it so i can’t totally blamed Window facing a wall so not for people who need to see the day light Nice gym and small pool
Reviewed July 23, 2018
Hi Frederic, Thank you for taking the time to review Citadines. I hope that you took advantage of our incredible location by finding some great restaurants and shopping experiences. Sadly the trade off for our location is that we are surrounded by other buildings in the city. In future please look into booking our Studio Executive rooms, which guarantee an incredible city view. I will pass this information onto our housekeeping team, as this is not the standard we have for room servicing. Please in future contact are Guest Service team who are always willing to assist making your stay as comfortable as possible. I look forward to having you back. Best regards, Harrison Mylrea Operations Executive
Responded July 25, 2018
Citadines on Bourke Melbourne
8.8
Excellent
Lawrence from Hong Kong
Couple
studio deluxe
Stayed 2 nights in July 2018
Well located, city hotel that almost feels like home”
We stayed at the Citadines for 2 nights and this hotel is really well located. It feels like we got a home to stay, right in the middle of the city. Part of the reason why it feels like home is because it's got 2 electric hobs which can be used for cooking, and it's got quite a few cooking utensils sitting around. The odd thing though is, it's missing plates and bowls. I guess we could have requested for some from housekeeping, but we didn't bother. It's also got a little sofa area which is near the bed and a proper desk (with a lamp) so you can actually work on. We also noticed that pilots and stewardesses tend to stay at this hotel, which probably reaffirms our high rating for this hotel.
Reviewed July 14, 2018
Dear Mr. Lawrance, It was a great pleasure having you stay with us at Citadines on Bourke Melbourne. Thank you for taking the time to share your feedback of your stay with us. At Citadines we highly value any feedback we receive from our guests as it motivates us to continually restructure our service to a higher standard. I am thoroughly pleased that you enjoyed the hotel facilities and amenities supplied. As we do get a lot of business and long stay guests, we pride ourselves on being a destination that feels like home. Especially with surrounding markets and shops, having a usable kitchen on a holiday can be a great advantage. In future please let the guest service team know if anything is missing and that can be replaced immediately. Yours sincerely, Harrison Mylrea Operations Executive
Responded July 16, 2018
Citadines on Bourke Melbourne
8.4
Excellent
Ian from Indonesia
Family with young children
Studio
Stayed 4 nights in July 2018
Nice stay but lack of cleaning”
Nice hotel in a very superb location. Many restaurants around and convinience store. Tram in in front of the hotel. Stayed here last year, satisfied with the service and all. That is why stay here again this year. What I complain with this stay is when the housekeeping did not make up my room for 1 day. I got back at 9.30 pm found my room has not been claeaned, complained to receptionist down stairs and they happily change the dirty towels and offered the room to be change but my kids already tired and wants to go to sleep. They make up the room the next day as usual. Other than this mishaps, I am satisfied with the hotel.
Reviewed July 06, 2018
Dear Ian, Thank you for choosing to stay at Citadines on Bourke Melbourne once again and you are quite right about the convenience of our location. It’s great to hear that you were able to make the most of it. I do apologise for the inconvenience caused by our Housekeeping Team’s oversight and it’s definitely not what you need after a long day. I will follow up with the team so that this does not happen again. Thanks for staying with us and we look forward to seeing you again on your next trip to Melbourne. Kind Regards, Gemma-ann Taylor Citadines on Bourke Melbourne
Responded July 11, 2018
Citadines on Bourke Melbourne
9.6
Exceptional
Shie from Indonesia
Family with young children
2 Bedroom Deluxe
Stayed 6 nights in June 2018
Excellent location close to tram ”
Citadines location made our stay enjoyable. Very easy to travel around. And a lot of restaurant in the surrounding
Reviewed July 02, 2018
Dear Shie, Thanks for taking the time to give feedback of your stay at Citadines on Bourke. I hope you were able to find some incredible places to dine at whilst staying with us. Make sure to have a chat to our Guest Operations Team in future for local recommendations. The team and I look forward to having you stay with us again. Kind regards, Harrison M. Operations Executive
Responded July 02, 2018
Citadines on Bourke Melbourne
10.0
Exceptional
Kent from Australia
Couple
Studio
Stayed 2 nights in June 2018
Great Location”
The Only thing that let this place down, was their pillows. They were worse than pancakes. Every thing else was spot on. A great location and very clean.
Reviewed June 29, 2018
Hi Kent, We're glad you enjoyed staying with us at Citadines on Bourke Melbourne! Thank you for your feedback regarding the pillows- please let us know for next time as we have a few options we can offer to make your stay more comfortable. Kind regards, Tobey Schultz, Guest Service Officer
Responded July 02, 2018
Citadines on Bourke Melbourne
7.6
Very good
Indra from Indonesia
Family with teens
2 Bedroom Deluxe
Stayed 4 nights in June 2018
Location”
Over All Oke, Room Little Bit small, but accepted, Bed Quality, not good, FO Staff not friendly at all when we asked something
Reviewed June 25, 2018
Dear Indra, Thank you for choosing to stay at Citadines on Bourke and I’m glad to see that overall you had a good experience with us. I do apologise for any service from our staff that was not as friendly or welcoming as this is not the type of service that we usually provide. If you’re after a larger room you might consider our 2-Bedroom Executive apartments that do offer more floor space. It’s also disappointing to hear that you did not find our beds comfortable. We will definitely check the mattresses in your apartment and we are currently replacing quite a few. Thank you again for staying with us and we hope we will see you soon. Kind regards, Enrica Lacognata - Guest Service Supervisor
Responded June 29, 2018
Citadines on Bourke Melbourne
12345
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