Citadines Shinjuku Hotel

It's a functional hotel, with even a small kitchen and a bathtub to make you feel a bit more at home. It's just shame that there's no charm and little warmth - staff does their job, but no more; elevators are sheathed in gray felt so nothing gets dinged up; gym is poor. With a little more effort, it could go beyond the basics and be quite a nice place to stay. As is, decent value and adequate for most purposes.

Studio apartment has all the pieces you need for a short stay - comfortable bed, bathtub, basic kitchen, closets, etc. Location is central and convenient to transportation. Wifi in the room worked well, and housekeeping is careful. Things to improve: - public areas completely lacking in warmth - room heating a bit overpowering - gym is quite disappointing - neighborhood is central but very bland. Overall a functional choice for a short stay, but nothing that specifically says Japan.

As the name says, apart-hotel, so expect the room to be equipped with all the comfort of home like microwave, stove top, water boiler, fridge, ironing board, etc. Getting food & drinks are easy, because it's located between two Combini (convenience store) with marvellous selections of hot/cold food & drinks. But getting to and from the hotel was a bit exhausting, as the nearest station is Shinjuku-Gyomae (quite a walking distance from the hotel, and bringing a large luggage will also be troublesome as to go out the station you need to go via underpass where your have to go up and down the stairs without any escalators or elevators around). On top of that, the station only being served with the Marunochi line, and for going around town you mostly need to do your transfer via Shinjuku station to another line, and it's quite a walk from the Marunochi platform to other platforms (roughly about 10-15 minutes)

Location is a bit far from shinjuku station and places of interest. However, there is a convienient store right beside the hotel and a ramen eatery across the road which is good. The hotel itself is clean and comfy and the staffs are excellent.

It was a wonderful hotel with spacious room and cosy toilet and kitchen! We were so tired when we arrived because of a flight delay. Really grateful to Ms Tomomi for helping us to call up the Ghibli Museum and explaining to the staff about our situation so that we can still enter the place that day! She even told us to go rest in the room first and called us after she helped us with the issue.. Her service was really top notch! Will stay here again when we visit Tokyo and hope to see h

A great apartment hotel only 2 short stops to Shinjuku central (around 5 minutes on the metro) great restaurants, 7-11's and Family stores all around. Hotel is situated in a quiet area of Shinjuku and an easy walk to Shinjuku, Golden Gai and a beautiful park. Loved our stay here, apartment was spacious, small kitchenette, sofa and friendly staff. Definitely stay here again when visiting Japan

It was worth to take 15-20 mins walk from Shinjuku station. The room was clean, comfortable and had everything that we looking for. My parents were really love and enjoy during stayed and would like to go back again.

great location, helpful staff and clean rooms! ideal hotel for smart travelers

This is my 2nd stay with the property and the plus points would be the cleanliness, the proximity to convenience store, and eateries just round the corner. It is not near to Shinjuku Main station, but rather far, it is easily a 15 mins walk. They have one of the best configuration for a twin bedder with an additional sofa bed. All of us stayed comfortably and we had 1 big luggage each. Staff spoke relatively good english.

It was so difficult for us to find hotels that are reasonably priced with gyms. We loved that this hotel had a gym - though it was a little small. We loved the laundry facilities and the lovely staff. The rooms are well appointed and very big for Japan. the only thing about it was that it wasn't right in the hustle and bustle of shinjuku (which may be a positive for many).

The information on the duration of time to deliver the luggages to a hotel at airport was not given correctly by a staff Another staff had to find an alternative company to do it Overall syay was pleasant The hotel needs to buy new pillows that support to the head and neck better for travelers

Booked citadines at the last minute due to accommodation issues. Was pleasantly surprised by how convenient the location was; 5-10min walk to the metro with numerous eateries and konbini along the way. Shinjuku is just 2 stops away. The staff were extremely friendly, providing superb service. There's even a huge supermarket along with 3 7-11 across the street. Would love to stay there again.

The hotel was basic but very clean and in a great area. We much preferred to be in a quiet area then walk to the centre. The road next to the hotel is lovely and has some lovely restaurants and being so close to Shinjuku-Gyeon Park is lovely too! Breakfast is okay but we only ate it in the hotel once anyway so not great issue. The front desk staff were helpful and informative and helped with any requests we had.

Staff are super friendly and they're great at communicating with English speaking tourists. Hotel is pretty clean EXCEPT the guest couch-turned-bed had hair on the pillow, but I have no doubt they would've apologized and fixed it without issue. Customer service was great and it was right next door to 7/11 and it's super safe to walk at night! Lots of people out on bikes and there's a few streets within blocks that have decent food.

The nice thing about the rather small studio was the large wardrobe. At least one can get rid of the luggage and all the stuff one needs in everyday life. The kitchenette was nice, but the fridge is too small for a studio in an aparthotel. A window but no view except the window of adjacent building. Hardly any daylight. Very friendly and helpful staff.

Excellent service. All staff excellent English , happy & attentive to guests. Clean compact studio apartment. Great location. 7/11 next door. Subway & restaurants 5 mins. 20 min walk to Shinjuku station.

Friendly and helpful English speaking staff. Check in was quick and room was spacious with a small kitchenette ideal for family or group. Breakfast was expensive and cost 1080 yen. We ate very good breakfast outside the hotel for half the price !

Just with in 10 minutes walk from subway station. Staff is nice, polite and helpful. Very convenient with lots of restaurants, supermarket nearby. Kitchen and room is fully equipped. Free bottled water is provided. TV with lots of channels for tourists. Spacious room with sofa with such attractive price can seldom been found in Tokyo

We usually stay in Shinjuku and every time we stay somewhere different. We actually booked another hotel that is just outside the train station but only 15m square big. We have 2 28” luggage and to have them both open and walk around in the room is mighty difficult, so this time we opted to stay at Citadines Shinjuku. And most reviews are true, coming out of the train station, walking with your luggage and other carry-ons to the hotel might make the walk seem longer and tiresome. But 15 min is about a fair amount of time to walk. The hotel is located away from the hustle and bustle of Shinjuku. We kinda like that but it’s not unsafe by any means. We didn’t cook but I’m sure the kitchenette will come in handy for some and the room is big enough that we had both luggage open on the floor and could still walk around with no problem. The hotel also has a gym. This hotel met our needs, but if I really have to name one thing, it would be the location. But a little walk is good for you anyway.

It is a great hotel situated at the heart of Tokyo. Staff are friendly and speak English very well. There's many facilities in the hotel such as gym, laundromat, vending machines and complimentary items such as instant coffee, tea, lotion, etc that you can get from the reception area. The only setback that it was quite a distance from the station especially JR Shinjuku station. Overall, it was a great hotel.