8.5

Excellent
11.0% this month
/10
(2,940 reviews)See what guests said
Highly rated by guests – 97% would recommend
Housekeeping90
Shops13
Breakfast6
See map

7.9

Very good

Location rating score

Very good location - Inside city center
Exceptional for walking
Parking
Available
Walkable places
IRREGULAR RHYTHM ASYLUM

90 m

Takatsukisan Chozenji

190 m

Sasadera, Chozenji Temple

220 m

Yotsuya Okido Mark

220 m

Tochoji Temple

220 m

Popular landmarks
Shinjuku Gyoen National Garden

640 m

Tokyo Metropolitan Government Building observation room

1.9 km

Meiji Jingu

2.0 km

Shibuya Crossing

3.7 km

Tokyo Tower

4.6 km

Closest landmarks
Kinswomyn

370 m

Jishoin Temple

370 m

Tayasu Chingo Inari Shrine

370 m

Memorial Monument of Tamagawa Josui

400 m

Shinjuku fortune-telling Balangan

440 m

Citadines Shinjuku Hotel

"Nice place to stay, comfortable and all stuff you need already inside the room feel like stay at home."

Krittaphat - December 29, 2021
Studio Double - Bed Citadines Shinjuku Hotel
 Citadines Shinjuku Hotel
 Citadines Shinjuku Hotel
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Citadines Shinjuku Hotel

1-28-13 Shinjuku, Shinjuku-ku, Shinjuku, Tokyo, Japan, 1600022 - See map

Make your best journey to Tokyo with the promised standard of Ascott Cares, and enjoy free Wi-Fi in all rooms. Strategically situated in Shinjuku, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sensoji Temple. This 4-star property features fitness center to make your stay more indulgent and memorable.

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Ascott Cares

Our Commitment to Wellness, Cleanliness and Sustainability

Staff Vaccination
Hygiene Plus
100% of staff fully vaccinated

100% of on-site staff have received all necessary vaccination shots for COVID-19.

  • 340 meters to public transportation

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

  • Fitness center

Value for money8.5
Location rating7.9
Nearest airportHaneda Airport (HND)
Distance to airport16.9 km

Rooms available at Citadines Shinjuku Hotel

Excellent
Room comfort & quality

8.7

Studio Double
...
  • Room size: 25 m²/269 ft²
  • Street view
  • 1 double bed
Enter dates to see prices
Studio Twin
...
  • Room size: 25 m²/269 ft²
  • Street view
  • 2 single beds
Enter dates to see prices
Studio Executive Twin (VS) | [Standard Plan]
...
  • Room size: 27 m²/291 ft²
  • Non-smoking
Enter dates to see prices
Studio Twin (VS) | [Standard Plan]
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
Enter dates to see prices
Studio Double (VS) | [Standard Plan]
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
Enter dates to see prices
Studio Executive Double (VS) | [Standard Plan]
...
  • Room size: 27 m²/291 ft²
  • Non-smoking
Enter dates to see prices
Studio Executive Twin
...
  • Room size: 28 m²/301 ft²
  • Street view
  • 2 single beds
Enter dates to see prices
Studio Double Room
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Studio Twin Room
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Studio Executive Double
...
  • Room size: 27 m²/291 ft²
  • Street view
  • 1 queen bed
Enter dates to see prices

Frequently asked questions

Does Citadines Shinjuku Hotel have a hot tub?

Citadines Shinjuku Hotel does not have a hot tub.

What time is check-in and check-out at Citadines Shinjuku Hotel?

Check-in is from 02:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Citadines Shinjuku Hotel?

For those who wish to drive their own cars, Citadines Shinjuku Hotel has a car park right on site for maximum convenience. Parking is available for a fee of 2750 JPY per day.

Is breakfast offered at Citadines Shinjuku Hotel?

Wake up to a great buffet breakfast at Citadines Shinjuku Hotel. Adults can enjoy breakfast offered with an additional charge of 880 JPY if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What is the smoking policy at Citadines Shinjuku Hotel?

Citadines Shinjuku Hotel does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to Citadines Shinjuku Hotel?

The closest train, metro, or bus station to Citadines Shinjuku Hotel is Shinjuku Gyoemmae Subway Station, 350 m away.

What restaurants are nearby Citadines Shinjuku Hotel?

Restaurants including Dongara Shokudo, Yoshikamezushi and Dohgu are popular in Citadines Shinjuku Hotel’s neighborhood which is known as Shinjuku.

What popular shopping places are close to Citadines Shinjuku Hotel?

Shopping options in Citadines Shinjuku Hotel’s Shinjuku neighborhood include Shinjuku Isetan, Fuji Photo Gallery Shinjuku and Matchbaco.

What are popular attractions near Citadines Shinjuku Hotel?

Guests at Citadines Shinjuku Hotel can easily visit Shinjuku Gyoen National Garden, Tokyo Metropolitan Government Building observation room and Shinjuku Golden Gai located in the Shinjuku area.

What popular natural sightseeing spots are close to Citadines Shinjuku Hotel?

Citadines Shinjuku Hotel’s nearby natural sights include Mt. Hakoneyama and Ichigaya Fish Center located in the same Shinjuku area.

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Explore the neighborhood

What people love about Citadines Shinjuku Hotel

  • 9.6

    Exceptional

    "Nice place to stay, comfortable and all stuff you need already inside the room feel like stay at home."

    Krittaphat

    |

    December 29, 2021

  • 10

    Exceptional
    Staff 

    "Hotel staff is very polite I spent comfortable, thank you"

    fumi

    |

    December 25, 2021

  • 10

    Exceptional
    Spaciousness

    "Highly recommended for anyone who enjoys having space like an American sized hotel room."

    Andrew

    |

    November 30, 2021

Overall rating:

8.5

Excellent
2,940 reviews
Cleanliness
8.8
Facilities
8.3
Location
7.9
Read all reviews >
What travelers say they love:
If you prefer to be away from the noise, it's a great place.
Huy from United States
Solo traveler
More about Citadines Shinjuku Hotel

More about Citadines Shinjuku Hotel

Citadines Shinjuku Hotel

Get the most from an urban escape in Tokyo when you book a room at Citadines Shinjuku Hotel. Located right in the city center, Citadines Shinjuku Hotel saves you time and travel by letting you wake up right in the heart of the best neighborhood.
Citadines Shinjuku Hotel provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. Front desk services including luggage storage can assist with your needs.
Staying for a long time, or just need clean clothes? laundromat, dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
Feel right at home during your stay at Citadines Shinjuku Hotel. Some rooms are equipped with linen service and air conditioning for your convenience. In-room entertainment such as television and cable TV is provided for guests in some selected rooms. The hotel also offers a refrigerator, a coffee or tea maker, instant coffee and instant tea in some rooms for when you feel like it is needed.
It's good to know that a hair dryer, toiletries and towels are provided in some guest bathrooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Citadines Shinjuku Hotel. Citadines Shinjuku Hotel has vending machines that provide round-the-clock refreshment, at low cost.
Citadines Shinjuku Hotel lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Have fun with your friends or family, or even meet new people at the shared lounge and TV area.


Around the property

One doesn't need to look far as the hotel enjoys close proximity to sightseeing options and local attractions. One of the city's most iconic and famous buildings is Tokyo Tower, located 4.6 km away.

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Amenities and facilities
Excellent
Facilities

8.3

Most talked about facilities

Housekeeping

84 mentions

Breakfast

16 mentions

Food & Dining

15 mentions

Internet

9 mentions

Languages spoken

  • English
  • Japanese

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Kitchen
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Laundromat
  • Laundry service
  • Luggage storage
  • Postal service
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Family room

Access

  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [charges apply]
  • Car park [on-site]

Available in all rooms

  • Air conditioning
  • Bathtub
  • Free bottled water
  • Non-smoking
  • Refrigerator
  • Towels
Food and dining
Breakfast options
  • Continental
Location
1-28-13 Shinjuku, Shinjuku-ku, Shinjuku, Tokyo, Japan, 1600022
Very good
Location

7.9

Airports

  • Haneda Airport (HND)
    16.9 km 33 min drive
  • Narita International Airport (NRT)
    62.0 km 1.1 hour drive

Public transportation

  • Shinjuku Gyoemmae Subway Station
    350 m
  • Shinjuku 3 Chome Subway Station
    630 m

Hospital or clinic

  • SEIYODO
    810 m

Shopping

  • Pet Paradise, Harajuku Takeshita Street
    3.0 km

Convenience store

  • Lawson Higashishinjuku Meijidori
    1.0 km

Cash withdrawal

  • ATM
    100 m 1 min walk
What's nearby

Popular landmarks

  • Shinjuku Gyoen National Garden
    640 m
  • Tokyo Metropolitan Government Building observation room
    1.9 km
  • Meiji Jingu
    2.0 km
  • Shibuya Crossing
    3.7 km
  • Tokyo Tower
    4.6 km
  • Ginza
    5.4 km
  • Ueno Park
    6.1 km
  • Asakusa
    7.9 km
  • Sensoji Temple
    8.0 km
  • Tokyo Skytree
    9.1 km

Nearby landmarks

  • IRREGULAR RHYTHM ASYLUM
    90 m
  • Takatsukisan Chozenji
    190 m
  • Yotsuya Okido Mark
    220 m
  • Sasadera, Chozenji Temple
    220 m
  • Tochoji Temple
    220 m
  • Genkyoji Temple
    260 m
  • Fuji Photo Gallery Shinjuku
    320 m
  • Shoju-in
    330 m
  • Shinjuku Gyoemmae Subway Station
    350 m
  • Jokakuji Temple
    350 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-6 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Extra beds are dependent on the room you choose. Please ask the property for more details.
  • Up to one child aged 6 years old or below can stay for free if using existing bedding.
  • According to local tax regulation, guests should pay accommodation tax surcharge directly to the property upon check-in (per person per night): Accommodation tax of JPY 100 is charged at the property per person per night for room rates between JPY 10,000 and JPY 14,999. Accommodation tax of JPY 200 is charged at the property per person per night for room rates of JPY 15,000 and over.
  • 【Pet Policy】
    Room type : Studio Twin only.
    The number of pet room is limited.
    To contact property in advance is required before booking.
    Pet must be under 17.6 pounds (8 kilo grams), fully trained, vaccinated and appropriately taken care.
    Pet must comply with local legislation requirements.
    No more than 1 pet per room is permitted.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until11:00

Getting around

  • Travel time to airport (minutes)90

Extras

  • Breakfast charge (unless included in room price)880 JPY

The property

  • Non-smoking rooms/floorsno
  • Number of floors12
  • Number of rooms 160
  • Room voltage100
  • Year property opened2009

Parking

  • Daily parking fee2750 JPY

Reviews of Citadines Shinjuku Hotel from real guests

Provided by verified guests of Agoda
8.4
/
10
Cleanliness8.8
Facilities8.3
Location7.9
Room comfort and quality8.7
Service8.7
Value for money8.5
High score for Tokyo
Rating
9+ Exceptional (389)
8-9 Excellent (292)
7-8 Very Good (321)
6-7 Good (108)
<6 Below Expectation (64)
Time of the year
Mar - May (360)
Jun - Aug (205)
Sep - Nov (313)
Dec - Feb (296)
All guests (1,936)
All room types
All languages

Show reviews that mention 

Showing 1,174 verified guest comments
12345
8.7
Excellent
Yee from Malaysia
Couple
Studio Double
Stayed 1 night in July 2009

Fantastic hotel”

Very clean, new and modern. Rooms are quite large by Tokyo standards. In-room kitchenette. Coin-operated laundry. Friendly, helpful staff. Free internet. Good price.
Location is good, but not great. Still quite a long walk to Shinjuku Station. Easier to take a taxi to the station especially if you have lots of luggage.

We were very impressed with the Citadines Shinjuku hotel. We had stayed at the Shinjuku Prince Hotel at the beginning of our trip before going to Kyoto. We stayed at the Citadines Shinjuku for 1 night after returning from Kyoto and just before flying out from Tokyo. The room was very new and quite large by Tokyo standards. The room was a LOT bigger than the tiny Shinjuku Prince room we had. An in-room kitchenette was a plus. The room we got had a double-bed and a sofa-bed, so it could accommodate the 3 of us comfortably. It felt more like a mini-apartment than a typical hotel room. A coin-operated laundry/dryer is available downstairs, which is handy. Free internet is available in the room, but you need to ask for a LAN cable from the front desk since wi-fi is not available. The location wasn't as good as the Shinjuku Prince, as it is a decent walk to the Shinjuku Station and where all the action is. On the plus side, it's more quiet and not so busy on this side of Shinjuku. It is also pretty close to a couple of subway stations. I'd recommend taking a taxi to Shinjuku Station if you have a lot of luggage. The front desk staff are friendly and can hail the taxi for you and tell the taxi driver where to drop you off. Overall, a very pleasant and comfortable stay. For longer stays, you can't get much better than this since you can cook/heat your own food in your room and wash clothes in the laundry.

Reviewed September 03, 2009

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9.3
Exceptional
Tun from Singapore
Family with teens
Studio Double
Stayed 3 nights in December 2009

Shinjuku Stay Dec'09”

Easy access to Shinjuku station, English speaking courteous staff, adjustable room temperature to meet individaul needs, comfortable room amenities.
Perhaps an ice machine.

My family of five truly enjoyed our stay at Citadines Shunjuku; booked two adjoining rooms. Easy access to Shinjuku station via walk, bus or taxi and to rest of Tokyo sights. By walk also accessible to all shopping convenience. English speaking courteous staff and comfortable room amenities plus ccoking possibilities, including cable TV with English programs availability. I like particularly the adjustable room temperature to meet all seasons requirement; do not have to consider option to open window when the heater is on. Easy to get to Narita airport via the Tokyo Express bus with station in Shinjuku, just a short and inexpensive taxi ride away. Particularly when you have to lug your big baggage after a Tokyo stay. From Citadines Shinjuku, we had the chance to also make it to the Tokyo Wholesale Fish market in the early morning to catch the auction and then feast on the fresh seafood there. All in all, a memorable and enjoyable stay at the Citadines Shinjuku.

Reviewed December 15, 2009

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9.0
Exceptional
Maria from Australia
Couple
Studio Double
Stayed 4 nights in December 2014

Value for money away from the busy city”

Cleanliness, size of room, friendly English speaking staff

Citadines Shinjuku was a gem of a hotel and made our first trip to Tokyo (and Japan for that matter) very comfortable and enjoyable. It is not centrally located to the more popular sights of Tokyo but a good location nonetheless in a quiet part of town. The Tokyo Metro is a 5 minute walk away, there is a 7-11 beside the hotel and plenty of hole in the wall restaurants and cafes in the surrounding area. The hotel is also a short walk away from the Shinjuku Gyoen gardens. The room was spotless! We stayed in a studio room and it did not feel cramped at all. The room had all the amenities you will possibly need (cable TV, hair dryer, microwave, iron, kettle, steamer, free wi-fi). The staff spoke English and were all very helpful and friendly. There are coin operated laundry facilities on the ground floor. There is a buffet breakfast for ¥750. It was not much but it was sufficient for the price.

Reviewed December 16, 2014

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9.7
Exceptional
Graciela from Peru
Couple
Studio Twin
Stayed 5 nights in November 2009

Excellent Hotel, Great Value in Shinjuku”

Fantastic Rooms, Spacious, Clean, Excellent Breakfast (addtl cost).
TV only Japanese Channels.

We visited Tokyo in Nov. 2009, and we'll go back to Citadines Shinjuku in our next trip. Absolutely fantastic hotel. Minimalist/modern decor. Helpful Staff. Rooms are spacious and immaculately clean. Every detail is well planned. Rooms do not smell like smoke. Internet is free, and cables are provided free of charge at the reception (no Wi-Fi). The kitchenette was nice (microwave, sink, refrigerator, water kettle, electric range). Shinjuku is a fun neighborhood, and the hotel is a short 15 minute walk from everything. Definitely recommend the buffet breakfast (additional cost), with bread/pastries, cereal, yogurt, cheese - an ample feast. We recommend this hotel heartily.

Reviewed November 26, 2009

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8.0
Excellent
Sandra from Australia
Couple
Studio Twin
Stayed 4 nights in July 2015

Good hotel in a fantastic location.”

Location, cleanliness, friendly English speaking staff.

Citadines Shinjuku Horel suited us perfectly for our city break to Tokyo. The rooms are comfortable, good size for Japan and very clean. The staff were very friendly and accommodating. We didn't eat in the hotel as there are so many great options in the area or the surrounding suburbs. We usually opt for more luxurious 4 or 5 star rated hotels but on city breaks we don't spend much time in our hotel so this 3 star hotel was ample. The location was excellent, 4 minute walk from the Shinjuku-Gyoenmae metro station in a lovely area. Beautiful park nearby and plenty of little bars and restaurants around. We did our sightseeing during the day and were happy to return to our quieter suburb at night for dinner, drinks and entertainment. Locals don't speak much English but are very friendly and we still managed to communicate and have a laugh with them. Highly recommend Tokyo Cuisine, Vector Beer Bar and especially newly opened One's House run by the lovely Yumi. We used the Metro to get around because it was so hot and humid but it's only a 20 minute walk to the main shopping and central area of Shinjuku. We will definitely stay at Citadines Shinjuku Hotel on our next trip to Tokyo.

Reviewed August 03, 2015

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9.6
Exceptional
Liz from United States
Couple
Studio Double
Stayed 7 nights in May 2017

Great Hotel! ”

We stayed at the Citadines for a full week and it was a wonderful hotel. The staff are very friendly and accommodating and the rooms were clean and spacious. It is right next door to a 7/11 and it is within walking distance to the subway, train station, and the Kabukicho/Golden Gai area (but not so close that you are in it). The area is safe and a bit quieter than the rest of Shinjuku. At first the walk to Shinjuku station wasn't an issue when we first arrived, but after 4-5 days of heavy walking it was a bit of a trek to get back to the hotel. It is probably about a oh....15-20 minute walk. Not too bad, but can make a difference when you're already tired. We never tried the breakfast because we had the option of the 7/11 next door or could just use the kitchenette in the room. It was very spacious for a hotel in Tokyo! Would definitely recommend :)

Reviewed June 10, 2017

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9.3
Exceptional
Daud from Malaysia
Family with young children
Studio Double
Stayed 7 nights in March 2015

Great family hotel”

Room spacious and clean. Close proximity to Shinjuku main shopping area. Kitchenette.

We chose and stayed at the Citidines Shinjuku primarily because it's an apartment style hotel and it's proximity to Shinjuku centre. The reason being we came with children of varying ages and we need the room space which most hotels in Tokyo are unable to provide. It's facilities include a kitchenette that comes in handy when preparing small meals for the young. The rooms are spacious and exceptionally clean and I'd say the beds are reasonably comfortable. The hotel apartment comes with a bit of sacrifice though. Many reviews have already mentioned that it takes a full 25mins to reach Shinjuku station but the walk is still a pleasant one nevertheless. Shinjuku geon(garden) is situated between the hotel and the station albeit slightly of the track. We were unfortunately a little early for sakura blossom otherwise it would have perfect. All in we still enjoyed our stay and wouldn't mind coming back to be greeted by the courteous staff.

Reviewed March 22, 2015

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9.2
Exceptional
Leilanie from Philippines
Family with teens
Studio Double
Stayed 8 nights in March 2017

Very Okay”

They were busy on the day that we arrived. Many visitors were checking-out. They still accommodated us and made us feel welcome. We were told to wait for our room to be readied and would check us in the moment it was available. Fast check-in (and check-out too). The room was spacious for two persons (even a 3rd person too as it has a sofa/pull-out bed for accommodation). The room has a mini kitchen where one can cook, a microwave, personal ref etc.). It also has a comfortable heater to combat the cold wind outside. The location is located in the quiet locale of Shinjuku, easily accessed thru bus 61 to/fro anywhere the major streets of Shinjuku attractions and stations. Very near the Shinjuku Garden, we went for a walk and photo shoot with some of the sakura found in the garden. We stayed at the Hotel for 8 days, and it was cleaned daily by their housekeepers. Very quiet hotel too. But the bed was a bit on the hard side (yet can be comfortable for a tired body after a day of strolling around). That's the only con I can point out maybe. The Hotel has a gym, a beverage vending machine and a coin-operated laundromat. There was unlimited coffee and tea supplies in the lobby (help yourself). Most staff esp the front desk (very accommodating and kind) staff can speak and understand English. We'll stay again if we're going back to Tokyo.

Reviewed March 30, 2017

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10.0
Exceptional
Shannon from Australia
Group
Studio Twin
Stayed 5 nights in June 2017

Exceptional”

My friend and I loved staying at the Citadines Shinjuku. The location in a quieter part of Shinjuku (but still only 15-20 minutes walk to the main shopping district and Shinjuku train station) was great. There is a big supermarket across the street which was great for grabbing a lunch to go or hotel dinner. The hotel is also very close to the Shinjuku Gyoen National Garden, which is a lovely place to explore when you need a break from the busy-ness of Tokyo. Beds were super comfy!

Reviewed June 12, 2017

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10.0
Exceptional
Paul from United States
Couple
Studio Double
Stayed 5 nights in May 2016

The Best Place to Stay in Tokyo”

Great hotel, great location, great room, great staff. What more could anyone want? My wife and I just spent 5 days in Tokyo. This was our first trip to Japan. We wanted a central location from which we could explore the city. Citadines Shinjuku was ideal. The subway stop is only a block away. A little intimidating at first, the subway is easy to use, inexpensive and always on time. Shopping (both low and high end), nightlife and literally hundreds of restaurants are within a few blocks. The Botanical Gardens are nearby (a five minute walk). Would we stay there again? Definitely.

Reviewed May 20, 2016

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9.6
Exceptional
Vasuki from Malaysia
Family with teens
Studio Double
Stayed 7 nights in December 2016

Tokyo here we come again!”

It was a memorable stay for all of us at Citadines Shinjuku hotel, especially when it is our first trip to Japan. We will all recommend Citadines Shinjuku hotel to our friends and relatives. We for sure will be back again to Tokyo, and Citadines Shinjuku Hotel will be our choice. Thank you all.

Reviewed January 01, 2017

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9.0
Exceptional
Marie from Canada
Couple
Studio Double
Stayed 2 nights in August 2009

Good location and value”

Modern, very clean, excellent staff service, great location.
Slight cigarette smell in hallway. It would be a nice plus to offer free internet for the guests.

If you are looking for a reasonably priced hotel in Tokyo in a great location, this is a hotel worth considering. The hotel is a 15 min. walk from the east entrance of the Shinjuku station and 5-10 min. to 2 other subway stations; easy to get to from the Narita airport via Narita express train which stops at Shinjuku. The map on the hotel's website is helpful. The location of the hotel is great for going out for dinner and evenings - since taxis are expensive and trains stop at around midnight, we were advised by locals to choose a hotel location with regards to our evening activities. Getting around during the day is easier with the train and subways. We had a room on the 6th floor. The room is small but very modern and very clean with all the necessary amenities. Perfect for two for a short stay - where we were only in the room to sleep and out visiting all day and night. There is a kitchenette with small fridge & small safe is also available. With regards to the smoke - there is a faint cigarette smell in the hallways and also in our room but when the air conditioning was on, everything was fine. Staff is very helpful - even printed out a rebate coupon for us when we asked them about a restaurant we wanted to try. True that internet is not free however, in a costly city like Japan, this is not surprising.

Reviewed September 02, 2009

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8.4
Excellent
Lau from Hong Kong SAR, China
Solo traveler
Studio Twin
Stayed 6 nights in March 2017

Big Room!”

Enjoyed stay with citadines shinjuku hotel with good deal! Hotel rooms in Japan usually quiet small and not so much facility. Love they have a gym room in the ground floor, even is only a basis one but good for me to have a morning joy to start my day. As for the location is a bit far, we took lots of bus ride from the station to hotel, the bus stop is just right outside of the main door if you don't mind to spend a bit more on transportation fee; away from the crowd, nice to have goodnight sleep. Staff are very friendly, good English. Would stay here again when i visit Tokyo again

Reviewed June 17, 2017

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8.4
Excellent
Daniel from Taiwan
Couple
Studio Twin
Stayed 3 nights in February 2018

Bigger room with kitchenette”

We usually stay in Shinjuku and every time we stay somewhere different. We actually booked another hotel that is just outside the train station but only 15m square big. We have 2 28” luggage and to have them both open and walk around in the room is mighty difficult, so this time we opted to stay at Citadines Shinjuku. And most reviews are true, coming out of the train station, walking with your luggage and other carry-ons to the hotel might make the walk seem longer and tiresome. But 15 min is about a fair amount of time to walk. The hotel is located away from the hustle and bustle of Shinjuku. We kinda like that but it’s not unsafe by any means. We didn’t cook but I’m sure the kitchenette will come in handy for some and the room is big enough that we had both luggage open on the floor and could still walk around with no problem. The hotel also has a gym. This hotel met our needs, but if I really have to name one thing, it would be the location. But a little walk is good for you anyway.

Reviewed February 18, 2018

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9.3
Exceptional
Christina from Philippines
Family with young children
Studio Double
Stayed 4 nights in March 2016

A little Gem of a hotel ”

Location cleanliness comfort

Small hotel in a quiet part of Shinjuku, it is a 10minute walk to the Shinjuku-Gyoemmae Station so it's very convenient as long as you don't have heavy luggage with you. The rooms are of adequate size, There is a mini kitchenette, a couch that turns into a sofa bed, and there's a double bed, 3 adults can fit in this room comfortably, or 2 adults and 2 kids. The Free internet is good. the rooms are very clean as well. The breakfast which is practically the same everyday is nothing special, it's around 850Yen per person. Not so worth it. There are lots of cafes and restaurants around the hotel especially in the side street on the way to the metro. There is also a 7/11 by the left side of the hotel, so close so very easy to grab breakfast from there too. There is also a park nearby the Shinjuku Gyoen National Garden which is really a lovely place to relax from the hussle and bustle of the city. The concierge 'Sai' was very helpful in booking us a Taxi Van "MK Taxi" to the next hotel we were booked at as we were moving to the Tokyo Bay area for Disneyland. The other concierge Maiko or Miko the lady was not helpful at all.

Reviewed March 17, 2016

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8.7
Excellent
Vincent from United States
Couple
Studio Double
Stayed 3 nights in December 2009

Citadines: Comfortable & Affordable”

Spotless, modern, English speaking staff
No map provided of location

The Citadines hotel in the Shinjuku neighborhood of Tokyo was super clean, with a room slightly larger than I expected from online photos. The staff spoke English well. This was a good deal for an expensive city. However, be sure to ask for directions and a specific address; even our taxi driver could not find the hotel. (I did not eat there; rating below should really be "n/a.")

Reviewed December 18, 2009

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9.3
Exceptional
ROGER from United States
Couple
Studio Double
Stayed 6 nights in October 2009

Citadines experience”

Very friendly and helpful staff at front desk. Good location close to Shinjuku train station and Marunouchi subway line.
Televison could have an English channel option such as BBC or CNN.

Both my wife and I thoroughly enjoyed staying at the Citadines Hotel in east Shinjuku. The staff were very friendly and helpful. The accommodations were clean with a comfortable bed and a minikitchen with small refigerator and stove. The elevator was secured by using your room key for operation. The location was quiet but convenient for travel in Tokyo. All together a great value!! Will definitely use this hotel in the future!!

Reviewed October 31, 2009

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8.7
Excellent
Taryl from United States
Family with young children
Studio Double
Stayed 7 nights in July 2009

Stylish Tokyo living”

Very stylish and a good size for Tokyo.
It was a bit expensive and there was no wireless internet connection.

We arrived in Tokyo in the middle of July, which is very hot and humid. It was my wife's first time in Tokyo, so it was important to impress her with an apartment hotel like Citadines Shinjuku. It is a short walk to Shinjuku station and everything you need is in the vicinity. I would definately suggest this hotel for anybody doing business or with family. The staff was very friendly and spoke English.

Reviewed August 17, 2009

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9.2
Exceptional
Kaz from United States
Business traveler
Studio Executive Double
Stayed 4 nights in August 2019

Spacious”

Citadines locates bit away from the center of Shinjuku, more residential area than Shinjuku's well known commercial and entertainment area which may be a disadvantage for a first time Tokyo visitor, but it offers spacious room including kitchen and extra living area, ideal for mid to long term stay for a couple or family. Staffs are fluent in English and very professional. Decent buffet style breakfast. And great accommodation for the price.

Reviewed August 31, 2019

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9.3
Exceptional
Fannison from Singapore
Family with teens
Studio Double
Stayed 7 nights in December 2015

Wonderful boutique hotel”

Helpful & friendly staff, great rooms, surrounded by wonderful cafes & food options

A 3-4 minute walk from the Shinjuku Gyeonmae station, and so many food options along the way. Tokyo's champion Hinoya curry is also en-route - a definite must try! It is a little bit of a hassle if you have many luggages, but otherwise a very convenient location in a nice quiet neighborhood. Take a taxi from Shinjuku - it's only about 1000 Yen. The hotel is modern and very clean, and rooms are much more spacious than any other hotel in Tokyo I've stayed in so far (and at a fraction of the price). Wonderful staff as well - they happily helped us make restaurant reservations amongst other things. Will definitely come back during our next trip!

Reviewed December 19, 2015

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