Exterior view, Citadines Shinjuku Hotel in Tokyo
Studio Executive Double - Guestroom, Citadines Shinjuku Hotel in Tokyo
Lobby, Citadines Shinjuku Hotel in Tokyo
Food and beverages, Citadines Shinjuku Hotel in Tokyo
Lobby, Citadines Shinjuku Hotel in Tokyo
Kitchen, Citadines Shinjuku Hotel in Tokyo
Lobby, Citadines Shinjuku Hotel in Tokyo

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8.5Excellent

3,824 reviews

3,824 reviews

Cleanliness 8.9
Service 8.8
Room comfort and quality 8.7
Value for money 8.6
Facilities 8.3
Location 8.0
See map

8.0Excellent

Location rating score

Excellent location - Inside city center
Exceptional for walking
Parking
Available
Walkable places
IRREGULAR RHYTHM ASYLUM
90 m
Takatsukisan Chozenji
190 m
Sasadera, Chozenji Temple
220 m
Yotsuya Okido Mark
220 m
Tochoji Temple
220 m
Popular landmarks
Shinjuku Gyoen National Garden
640 m
Tokyo Metropolitan Government Building observation room
1.9 km
Meiji Jingu
2.0 km
Shibuya Crossing
3.7 km
Tokyo Tower
4.6 km
Closest landmarks
Kinswomyn
370 m
Jishoin Temple
370 m
Tayasu Chingo Inari Shrine
370 m
Memorial Monument of Tamagawa Josui
400 m
Shinjuku fortune-telling Balangan
440 m

Citadines Shinjuku Hotel

1-28-13 Shinjuku, Shinjuku-ku, Shinjuku, Tokyo, Japan, 1600022 - See map

Make your best journey to Tokyo with the promised standard of Ascott Cares, and enjoy free Wi-Fi in all rooms. Strategically situated in Shinjuku, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sensoji Temple. This 4-star property features fitness center to make your stay more indulgent and memorable.

Highlights

Hygiene Plus

340 meters to public transportation

Check-in [24-hour]

Inside city center

620 meters to Shinjuku Gyoen National Garden

Ascott Cares

Our Commitment to Wellness, Cleanliness and Sustainability

Facilities

Front desk [24-hour]

Car park

Free Wi-Fi in all rooms!

Luggage storage

Fitness center

Kitchen

Laundry service

Safety deposit boxes

Your dates are popular among travelersPopular destination! Properties in Tokyo are being booked every minute!
Value for money8.6
Location rating8.0
Nearest airportHaneda Airport (HND)
Distance to airport16.9 km

Rooms available at Citadines Shinjuku Hotel

Excellent
Room comfort & quality

8.7

Studio Double
...
  • Room size: 25 m²/269 ft²
  • Street view
  • 1 double bed
Enter dates to see prices
Studio Executive Twin
...
  • Room size: 28 m²/301 ft²
  • Street view
  • 2 single beds
Enter dates to see prices
Studio Twin
...
  • Room size: 25 m²/269 ft²
  • Street view
  • 2 single beds
Enter dates to see prices
Studio Double Room
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Studio Twin Room
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Studio Executive Double
...
  • Room size: 27 m²/291 ft²
  • Street view
  • 1 queen bed
Enter dates to see prices
Executive Studio Double
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices
Executive Studio Twin
...
  • Room size: 27 m²/291 ft²
  • Non-smoking
  • 2 single beds
Enter dates to see prices
Room
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
Enter dates to see prices
Room
...
  • Room size: 25 m²/269 ft²
  • Non-smoking
  • 1 double bed
Enter dates to see prices

Frequently asked questions

What are the property's policies for children's bedding at Citadines Shinjuku Hotel?

Citadines Shinjuku Hotel's policy concerning children's bedding considers guests age 7 years and older as adults, and therefore must use an extra bed which will incur an additional cost. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.

How many rooms does Citadines Shinjuku Hotel have?

Citadines Shinjuku Hotel has a total of 160 rooms.

At what time of the year is Citadines Shinjuku Hotel most popular?

Citadines Shinjuku Hotel's most popular month where verified guests have stayed the most is in January.

What is the typical rating that past Solo travelers' have given to Citadines Shinjuku Hotel?

Verified solo travelers that have stayed at this property have given Citadines Shinjuku Hotel an average rating of 8.5. You can look up more detailed customer reviews and comments by filtering for a specific type of verified travelers down in the review section.

What is the typical rating that past Business travelers' have given to Citadines Shinjuku Hotel?

Verified business travelers that have stayed at this property have given Citadines Shinjuku Hotel an average rating of 8.6. You can look up more detailed customer ratings and feedback by filtering for a specific type of verified travelers down in the review section.

What is the average rating that past Couples' have given to Citadines Shinjuku Hotel?

Past couple travelers that have stayed at this property have given Citadines Shinjuku Hotel an average rating of 8.7. You can look up on more detailed customer ratings, and remarks by filtering for a specific type of verified guest travelers down in the review section.

What is the average rating that verified Families with young children have given to Citadines Shinjuku Hotel?

Verified families with young children that have stayed at this property have given Citadines Shinjuku Hotel an average rating of 8.5. You can look up more detailed customer evaluations and remarks by filtering for a specific type of verified travelers down in the review section.

What is the average rating that past Families with older children have given to Citadines Shinjuku Hotel?

Verified families with older children that have stayed at this property have given Citadines Shinjuku Hotel an average rating of 8.5. You can look into more comprehensive customer assessments and feedback by filtering for a specific type of verified travelers down in the review section.

What do local visitors think about Citadines Shinjuku Hotel?

Past local visitors that have stayed at this property have given Citadines Shinjuku Hotel an average rating of 8.8. You can look up on more in depth customer testimonials, and comments for this property down in the review section.

What people love about Citadines Shinjuku Hotel

  • 9.6

    Exceptional
    Cleanliness

    "even though the hotel is old, the service is great and the rooms are clean."

    Carl

    |

    September 15, 2023

  • 10

    Exceptional
    Cleanliness

    "It is always clean and smells really good."

    Christian

    |

    September 11, 2023

  • 8.4

    Excellent
    Location

    "This is a very good hotel which is closed to Shinjuku and not as expensive."

    Kenneth

    |

    October 2, 2023

More about Citadines Shinjuku Hotel

More about Citadines Shinjuku Hotel

Citadines Shinjuku Hotel

Get the most from an urban escape in Tokyo when you book a room at Citadines Shinjuku Hotel. Located right in the city center, Citadines Shinjuku Hotel saves you time and travel by letting you wake up right in the heart of the best neighborhood.
Citadines Shinjuku Hotel provides a range services and amenities to help make your stay more comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. Front desk services including luggage storage can assist with your needs.
Staying for a long time, or just need clean clothes? laundromat, dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
Feel right at home during your stay at Citadines Shinjuku Hotel. Some rooms are equipped with linen service and air conditioning for your convenience. In-room entertainment such as television and cable TV is provided for guests in some selected rooms. The hotel also offers a refrigerator, a coffee or tea maker, instant coffee and instant tea in some rooms for when you feel like it is needed.
It's good to know that a hair dryer, toiletries and towels are provided in some guest bathrooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Citadines Shinjuku Hotel. Citadines Shinjuku Hotel has vending machines that provide round-the-clock refreshment, at low cost.
Citadines Shinjuku Hotel lets you make the most of your time! Once there, you can enjoy countless recreational facilities offered to all guests. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Have fun with your friends or family, or even meet new people at the shared lounge and TV area.


Around the property

One doesn't need to look far as the hotel enjoys close proximity to sightseeing options and local attractions. One of the city's most iconic and famous buildings is Tokyo Tower, located 4.6 km away.

Show less

Amenities and facilities

Excellent
Facilities

8.3

Most talked about facilities

Housekeeping

83 mentions

Breakfast

16 mentions

Food & Dining

15 mentions

Internet

9 mentions

Languages spoken
  • English
  • Japanese
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Breakfast [buffet]
  • Kitchen
  • Vending machine
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Laundromat
  • Laundry service
  • Luggage storage
  • Postal service
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Xerox/fax in business center
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Car park [charges apply]
  • Car park [on-site]
Available in all rooms
  • Air conditioning
  • Bathtub
  • Free bottled water
  • Non-smoking
  • Refrigerator
  • Towels

Food and dining

Breakfast options
  • Continental

Location

1-28-13 Shinjuku, Shinjuku-ku, Shinjuku, Tokyo, Japan, 1600022
Very good
Location

8

Airports
  • Haneda Airport (HND)
    16.9 km 33 min drive
  • Narita International Airport (NRT)
    62.0 km 1.1 hour drive
Public transportation
  • Shinjuku Gyoemmae Subway Station
    350 m
  • Shinjuku 3 Chome Subway Station
    630 m
Hospital or clinic
  • SEIYODO
    810 m
Shopping
  • Ameyoko Shopping Street
    5.9 km
Convenience store
  • Lawson Higashishinjuku Meijidori
    1.0 km
Cash withdrawal
  • ATM
    100 m 1 min walk

What's nearby

Popular landmarks
  • Shinjuku Gyoen National Garden
    640 m
  • Tokyo Metropolitan Government Building observation room
    1.9 km
  • Meiji Jingu
    2.0 km
  • Shibuya Crossing
    3.7 km
  • Tokyo Tower
    4.6 km
  • Ginza
    5.4 km
  • Ueno Park
    6.1 km
  • Asakusa
    7.9 km
  • Sensoji Temple
    8.0 km
  • Tokyo Skytree
    9.1 km
Nearby landmarks
  • IRREGULAR RHYTHM ASYLUM
    90 m
  • Takatsukisan Chozenji
    190 m
  • Yotsuya Okido Mark
    220 m
  • Sasadera, Chozenji Temple
    220 m
  • Tochoji Temple
    220 m
  • Genkyoji Temple
    260 m
  • Fuji Photo Gallery Shinjuku
    320 m
  • Shoju-in
    330 m
  • Shinjuku Gyoemmae Subway Station
    350 m
  • Jokakuji Temple
    350 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-6 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 7 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Extra beds are dependent on the room you choose. Please ask the property for more details.
  • Up to one child aged 6 years old or below can stay for free if using existing bedding.
  • According to local tax regulation, guests should pay accommodation tax surcharge directly to the property upon check-in (per person per night): Accommodation tax of JPY 100 is charged at the property per person per night for room rates between JPY 10,000 and JPY 14,999. Accommodation tax of JPY 200 is charged at the property per person per night for room rates of JPY 15,000 and over.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until11:00
Getting around
  • Travel time to airport (minutes)90
Extras
  • Breakfast charge (unless included in room price)1320 JPY
The property
  • Non-smoking rooms/floorsno
  • Number of floors12
  • Number of rooms 160
  • Room voltage100
  • Year property opened2009
Parking
  • Daily parking fee2750 JPY

Reviews of Citadines Shinjuku Hotel from real guests

Provided by verified guests of Agoda
8.4
Cleanliness8.9
Service8.8
Room comfort and quality8.7
Value for money8.6
Facilities8.3
Location8.0
High score for Tokyo
Rating
9+ Exceptional (478)
8-9 Excellent (318)
7-8 Very Good (352)
6-7 Good (114)
<6 Below Expectation (69)

Show reviews that mention 

Showing 1,331 verified guest comments
12345
10.0
Exceptional
Judy from Thailand
Couple
Studio Twin
Stayed 8 nights in March 2023

Exceptional perfect stay! ”

My husband and I loved staying at Citadines! We were there for 8 days, The room was spacious, well designed and incredibly well equipped. We appreciated the small kitchen to make breakfast each morning. There is even a laundry mat which was so convenient. The location is ideal with several convenience stores and restaurants near by, and only a 5-10 minute walk to major metro lines but also within walking distance to Shibuya. Big bonus, Shinjuku Geome National Park is right around the corner and we were lucky enough to be there for the magnificently beautiful cherry blossoms! The staff were kind and couldn’t have been more helpful. We would recommend this hotel to anyone and would most definitely stay here again on our next trip to Tokyo.

Reviewed March 24, 2023

Thank you very much ! Citadines Shinjuku Tokyo

Responded July 25, 2023
Citadines Shinjuku Hotel
9.6
Exceptional
Audrey from Singapore
Couple
Studio
Stayed 3 nights in March 2023

Value for money”

The hotel is located about 15mins walk away from Shinjuku Station or cost approx Jpy1000 for a taxi ride. Rooms are clean, we booked the studio room which is a good size for a couple,

Reviewed March 07, 2023

Thank you very much ! Citadines Shinjuku Tokyo

Responded July 25, 2023
Citadines Shinjuku Hotel
8.7
Excellent
Yee from Malaysia
Couple
Stayed 1 night in July 2009

Fantastic hotel”

Very clean, new and modern. Rooms are quite large by Tokyo standards. In-room kitchenette. Coin-operated laundry. Friendly, helpful staff. Free internet. Good price.
Location is good, but not great. Still quite a long walk to Shinjuku Station. Easier to take a taxi to the station especially if you have lots of luggage.

We were very impressed with the Citadines Shinjuku hotel. We had stayed at the Shinjuku Prince Hotel at the beginning of our trip before going to Kyoto. We stayed at the Citadines Shinjuku for 1 night after returning from Kyoto and just before flying out from Tokyo. The room was very new and quite large by Tokyo standards. The room was a LOT bigger than the tiny Shinjuku Prince room we had. An in-room kitchenette was a plus. The room we got had a double-bed and a sofa-bed, so it could accommodate the 3 of us comfortably. It felt more like a mini-apartment than a typical hotel room. A coin-operated laundry/dryer is available downstairs, which is handy. Free internet is available in the room, but you need to ask for a LAN cable from the front desk since wi-fi is not available. The location wasn't as good as the Shinjuku Prince, as it is a decent walk to the Shinjuku Station and where all the action is. On the plus side, it's more quiet and not so busy on this side of Shinjuku. It is also pretty close to a couple of subway stations. I'd recommend taking a taxi to Shinjuku Station if you have a lot of luggage. The front desk staff are friendly and can hail the taxi for you and tell the taxi driver where to drop you off. Overall, a very pleasant and comfortable stay. For longer stays, you can't get much better than this since you can cook/heat your own food in your room and wash clothes in the laundry.

Reviewed September 03, 2009
9.3
Exceptional
Tun from Singapore
Family with teens
Stayed 3 nights in December 2009

Shinjuku Stay Dec'09”

Easy access to Shinjuku station, English speaking courteous staff, adjustable room temperature to meet individaul needs, comfortable room amenities.
Perhaps an ice machine.

My family of five truly enjoyed our stay at Citadines Shunjuku; booked two adjoining rooms. Easy access to Shinjuku station via walk, bus or taxi and to rest of Tokyo sights. By walk also accessible to all shopping convenience. English speaking courteous staff and comfortable room amenities plus ccoking possibilities, including cable TV with English programs availability. I like particularly the adjustable room temperature to meet all seasons requirement; do not have to consider option to open window when the heater is on. Easy to get to Narita airport via the Tokyo Express bus with station in Shinjuku, just a short and inexpensive taxi ride away. Particularly when you have to lug your big baggage after a Tokyo stay. From Citadines Shinjuku, we had the chance to also make it to the Tokyo Wholesale Fish market in the early morning to catch the auction and then feast on the fresh seafood there. All in all, a memorable and enjoyable stay at the Citadines Shinjuku.

Reviewed December 15, 2009
9.0
Exceptional
Maria from Australia
Couple
Stayed 4 nights in December 2014

Value for money away from the busy city”

Cleanliness, size of room, friendly English speaking staff

Citadines Shinjuku was a gem of a hotel and made our first trip to Tokyo (and Japan for that matter) very comfortable and enjoyable. It is not centrally located to the more popular sights of Tokyo but a good location nonetheless in a quiet part of town. The Tokyo Metro is a 5 minute walk away, there is a 7-11 beside the hotel and plenty of hole in the wall restaurants and cafes in the surrounding area. The hotel is also a short walk away from the Shinjuku Gyoen gardens. The room was spotless! We stayed in a studio room and it did not feel cramped at all. The room had all the amenities you will possibly need (cable TV, hair dryer, microwave, iron, kettle, steamer, free wi-fi). The staff spoke English and were all very helpful and friendly. There are coin operated laundry facilities on the ground floor. There is a buffet breakfast for ¥750. It was not much but it was sufficient for the price.

Reviewed December 16, 2014
12345
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