2020

Citadines Uplands Kuching

No 55, Jalan Simpang Tiga, Kuching City Center, Kuching, Malaysia, 93350 - See map
Free Wi-Fi
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Citadines Uplands Kuching

"The room is spacious and clean."

Marthalina - March 5, 2020

Studio Premier - Bedroom Citadines Uplands Kuching
Lobby Citadines Uplands Kuching
Swimming pool [outdoor] Citadines Uplands Kuching
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Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in/out [express]
Hassle-free check in
See map
Popular landmarks
tHe Spring Premium Car Park 170 m
The Spring Shopping Mall 270 m
Swinburne Multi-storey Car Park 520 m
Multimedic Specialist And Maternity Centre 540 m
Car Park Kompleks Persekutuan Kuching 750 m
Sarawak Specialist Hospital & Medical Centre 1.04 km
Fusion Medic 1.51 km
Lighthouse Bar 1.56 km
Frontier International Stockist Center 1.57 km
CityOne Megamall 1.7 km
Nearby landmarks
Cat Monument 2.32 km
Chinese Museum 2.49 km
Sarawak Museum 2.5 km
Kuching Esplanade 2.69 km
Sarawak Orchid Garden 4.8 km
Cat Museum 6.1 km
Semenggoh Nature Reserve 15.62 km
Jong's Crocodile Farm & Zoo 20.13 km
Mount Santubong 22.07 km
Sarawak Cultural Village 24.2 km
8.5

Excellent

Location rating score

1.83 kilometers from city center
ParkingFREE

This property is in high demand!

22 travelers have booked today.

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Garden

  • Fitness center

  • Ticket services

Your dates are popular among travelersUsers are booking a place in Kuching every 3 minutes on Agoda.com
Value for money8.3
Location rating8.5
Nearest airportKuching International Airport (KCH)
Distance to airport5.7 km

Rooms available at Citadines Uplands Kuching

Excellent
Room comfort & quality
8.4
2-Bedroom Premier Apartment
2-Bedroom Premier Apartment
...
  • Room size: 67 m²/721 ft²
  • City view
  • 2 single beds and 1 king be...
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1 Bedroom Premier
1 Bedroom Premier
...
  • Room size: 44 m²/474 ft²
  • City view
  • 1 queen bed
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2-bedroom Executive
2-bedroom Executive
...
  • Room size: 58 m²/624 ft²
  • Non-smoking
  • 1 king bed and 1 single bed
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Studio Premier
Studio Premier
...
  • Room size: 24 m²/258 ft²
  • City view
  • 1 double bed or 1 queen bed
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1 Bedroom Executive
1 Bedroom Executive
...
  • Room size: 40 m²/431 ft²
  • Pool view
  • 1 queen bed or 1 king bed
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One Bedroom Premier Apartment
One Bedroom Premier Apartment
...
  • Room size: 44 m²/474 ft²
  • Shower
  • 1 queen bed
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One Bedroom Premier Apartment
One Bedroom Premier Apartment
...
  • Room size: 44 m²/474 ft²
  • Shower
  • 1 queen bed
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One Bedroom Executive Apartment
One Bedroom Executive Apartment
...
  • Room size: 40 m²/431 ft²
  • Shower
  • 1 king bed
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Other
Other
...
  • Room size: 58 m²/624 ft²
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One Bedroom Executive Apartment
One Bedroom Executive Apartment
...
  • Room size: 40 m²/431 ft²
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Citadines Uplands Kuching?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Citadines Uplands Kuching?

Citadines Uplands Kuching is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 16 MYR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at Citadines Uplands Kuching also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, Citadines Uplands Kuching has a car park right on site for maximum convenience. Parking is available for a fee of 4 MYR per day. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Kuching with private transportation, the hotel can arrange both taxis or car rental.

What is the smoking policy at Citadines Uplands Kuching?

Citadines Uplands Kuching does not permit smoking in any of its rooms, but allows smoking in designated areas.

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What people love about Citadines Uplands Kuching

  • 10.0
    Exceptional
    Location

    "Great location as well."

    Marthalina

    |

    March 5, 2020

  • 7.6
    Very good

    "Swimming pool great..."

    Rydzall

    |

    March 6, 2020

  • 10.0
    Exceptional

    "Nice place to stay."

    Wei

    |

    March 8, 2020

Property ranking|Compared to 437 Kuching properties
See all rankings
Room comfort score
8.4/10
Room size
47 sqm.
Couples review score
8.3/10
Review score - United States
7.6/10
Better than
98
%
of Kuching properties
Bigger than
95
%
of Kuching properties
Better than
88
%
of Kuching properties
Better than
88
%
of Kuching properties
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Overall rating:
8.3
Excellent
6,186 reviews
Cleanliness
8.4
Facilities
8.2
Location
8.5
Read all reviews >
What travelers say they love:
Spacious room and clean
Chin from Malaysia
Family with older children
More about Citadines Uplands Kuching

More about Citadines Uplands Kuching

Situated in Kuching's city center, Citadines Uplands Kuching is the perfect place to experience Kuching and its surroundings. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel offers easy access to the city's must-see destinations. Offering hotel guests superior services and a broad range of amenities, Citadines Uplands Kuching is committed to ensuring that your stay is as comfortable as possible. A selection of top-class facilities such as laundry service/dry cleaning, shuttle service, shops, airport transfer, and meeting facilities can be enjoyed at the hotel. This property is home to 215 bedrooms, all tastefully furnished to provide comforts such as satellite/cable TV, ironing facilities, a refrigerator, and a work desk. Recreational facilities available at the hotel include an outdoor pool, sauna, and fitness center. With an ideal location and facilities to match, Citadines Uplands Kuching hits the spot in many ways.

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Most talked about facilities

Breakfast
181 mentions
Housekeeping
173 mentions
Swimming Pool
64 mentions
Internet
35 mentions

What they offer

7.6
Very good

"Nice view from the room"

Rydzall

|

March 6, 2020

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Asian
Continental
Vegetarian
Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Citadines Uplands Kuching from real guests

Overall rating
8.3
Excellent
From 6186 reviews
8.6Location
8.5Room comfort and quality
8.4Cleanliness
Agoda Reviews (4161)Booking.com Reviews (2025)
Rating via Agoda8.3
/
10
Cleanliness8.4
Facilities8.2
Location8.5
Room comfort and quality8.4
Service8.3
Value for money8.3
High score for Kuching
Rating
9+ Exceptional (530)
8-9 Excellent (343)
7-8 Very Good (583)
6-7 Good (213)
<6 Below Expectation (227)
Time of the year
Mar - May (420)
Jun - Aug (482)
Sep - Nov (491)
Dec - Feb (503)
Don't miss out!Users are booking a place in Kuching every 3 minutes on Agoda.com
All guests (4161)
All room types
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Show reviews that mention 

Showing 1896 verified guest comments
12345
9.0
Exceptional
WONG from Malaysia
Business traveler
Studio Premier
Stayed 2 nights in March 2014

helpful staffs, clean, comfort room”

near by the spring shopping mall, easy excess to airport, clean nice apt room

Citadines uplands kuching apt hotel location is very good, newly open, with reception situation on 2nd floor, staffs very ploite, helpfull, housekeeping very good service, nice and comfortable room but internet not fast enough found weak and slow. The library a bar for night life just situated at the corner of the hotel ground for those who loves to relax and drink a couples cup of wines, whisky or glasses of beers with friends.The spring- a shopping mall just opposite the hotel.

Reviewed March 15, 2014
8.7
Excellent
Dennis from Malaysia
Business traveler
Studio Premier
Stayed 3 nights in July 2014

Awesome”

Clean, Friendly Staffs, Affordable

I stayed at the Citadines Uplands Kuching for 4 days 3 nights. I booked the Studio Apartment. The room was superb, clean, and comfortable. The staffs are very friendly and always willing to help. I have not come across for a while now such a friendly environment. However, the only downfall was the breakfast. Personally, I do not quite enjoy the breakfast there because the choices are limited and you could just get the food from the hawker street.I would come back again to this hotel on my next travel to Kuching.

Reviewed July 11, 2014
9.7
Exceptional
Jason from Malaysia
Solo traveler
Stayed 1 night in June 2014

Best serviced apartment in Kuching”

Two bedroom two bathroom rooms, very new, excellent facilities and location

It was a joy to stay at Citadines Uplands and I will definitely be staying there again. The views are pretty amazing as you get to see all of Kuching city and seeing the rains coming in from the mountains is spectacular. Only 7km from the airport and right opposite the Spring Shopping Centre, this hotel is great for families, couples and the solo traveler. I could even cook my own food with supermarkets located on the ground level of the building. Definitely recommended.

Reviewed June 05, 2014
8.7
Excellent
Chia from Malaysia
Couple
Studio Premier
Stayed 1 night in April 2013

Relax and comfortable stay ”

Comfortable room, Friendly staffs, Near to airport

This was the second time I visited to Kuching and stayed in Citadines Uplands Kuching, a very nice design, clean,and comfortable room. All the hotel staff service with smile,and very helpful. The variety of breakfast still can be improve. I am satisfied with my stay, and will be choosing Citadines Uplands Kuching again.

Reviewed April 11, 2013
8.7
Excellent
Sabryena from Malaysia
Family with young children
Studio Premier
Stayed 3 nights in September 2014

Strategic location”

Location, valuable for money, swimming pool

It was a great experience staying at the Citadines Uplands. Although this is my first time, but the staffs are very friendly and helpful. I travelled with husband and kids. The kids are really enjoy n lovessss the swimming pool so much. The location is very strategic and we can go shopping by foot since the shopping mall is only opposite the hotel. I will strongly recommend the Citadines Uplands Hotel to my friends and family! Thank you for your great hospitality and I will stay there whenever I come to Kuching next time. In shaa ALLAH..

Reviewed September 12, 2014
9.3
Exceptional
Brian from Malaysia
Solo traveler
1 Bedroom Executive
Stayed 3 nights in November 2015

Best serviced suites..”

Rooms were very well equiped.. Cleanliness of the rooms were of the charts.. Staff were very friendly and hospitable..

I have been traveling alot lately both domestic and internationally.. Staying in hotels ranging from budget to 5 star,. None can equivilate to the experience I had in Citadines Uplands.. It is very well located near malls, convenient stores and food outlets.. The rooms were amazing.. Equiped with a kitchen and washing machine there is nothing more i could ask for.. Will definitely choose this hotel if I ever get the chance to go back to Kuching..

Reviewed November 15, 2015
8.3
Excellent
Chia from Malaysia
Couple
1 Bedroom Executive
Stayed 2 nights in January 2013

Lovely hotel and service with a smile”

Best features of the hotel

I was travelled with my boyfriend and that was my first time visit to Kuching. Just a walking distance to the Spring Shopping Mall. The hotel receptionist was very friendly. I was stayed in 1 Bed Executive room. The design of the room was amazing, big, clean, and comfortable. One thing can be improve was the breakfast, wish to have more choice of breakfast in future. I will be staying in Citadines Uplands Kuching again in future.

Reviewed March 08, 2013
9.3
Exceptional
Ahmad from Malaysia
Family with young children
1 Bedroom Executive
Stayed 6 nights in May 2015

Pleasant 6-day Stay”

Convenient location; clean, comfortable room; attentive service

We had a pleasant, 6-day stay in Kuching. The hotel, or 'apart-hotel' as they call it, lies half-way between Kuching International Airport and Kuching city centre. We stayed in a clean and quiet 1-bedroom on the 6th floor. The fully equipped kitchen is very useful given the limited dining at the hotel, although across the road is a major shopping mall, The Spring, accessible through a pedestrian bridge. The breakfast is quite basic, but serves the purpose. The hotel staff are attentive, friendly, and polite. Our buys couldn't get enough of the pool, and there is a laundrette on-site for our laundry. The only source of annoyance is the elevator, which requires key-card access every time. Otherwise, we're already putting this as our favourite Kuching hotel.

Reviewed May 12, 2015
8.0
Excellent
Rose from Malaysia
Family with teens
Stayed 3 nights in February 2014

AFFORDABLE FAMILY HOTEL”

clean, good kitchen cutlery, fast wifi

This is the first time we have checked into Citadines Uplands Kuching. We booked the 2 bedrooms premier and we were so happy as it comes with 2 rooms and 2 bathrooms and kitchen and living room. The check in was pretty fast but we didnt like the reception as it was located on 1st floor and not on ground floor, but we love the swimming pool and fast wifi access. There is a supermarket on ground floor and we can get groceries such as bread, fruits and biscuits. The spring shopping mall is just nearby so shopping is fun. We took taxi to go to The cat museum and the Sarawak Museum too. This hotel is also close by to the airport which is 15 mins away. We would definitely recommend this hotel to our family and friends

Reviewed March 21, 2014
7.3
Very good
VISHAL from India
Couple
Studio Premier
Stayed 4 nights in July 2014

CLEANLINESS-COMFORT-SERVICE SATISFACTION”

Staff/Hotel Condition/Location

Simply putting, my stay at Citadines Uplands Kuching was "Beyond Expectations". I was not aware that this is not just an ordinary hotel but service class hotel setting; and that made a major difference. The first thing that caught our notice was the response and attention from the staff when we entered the reception. The entire staff was on their toes and were ready to answer any and every question thrown at them. Secondly, the room we were allotted was pool view (not that we booked a pool view room) with an INHOUSE kitchen with a big refrigerator, a microwave, GAS FLAME, UTENSILS and CUTLERY. It was one of its kind of setting wherein one can spend from few days to few months with ease. The last thing that impressed us was its proximity to the amenities and conveniences. Although a bit away from the city centre (we had to take a cab or wait for a no-obligation bus service) to reach the city centre, the hotel was place right below a shopping mall and right opposite another supermall with lots of food, shopping options. Take the elevator down to the ground floor and a peppy CAFE serving waffles and ice cream is available (open till late night) with young bubbly crowd always present to make you feel lively. On the whole, this place definitely deserves to be one of the most recommended stays at Kuching (as rightly claimed by AGODA).

Reviewed August 04, 2014
9.3
Exceptional
Chris from United Kingdom
Solo traveler
1 Bedroom Executive
Stayed 1 night in March 2014

Last-minute booking that exceeded expectations”

Room Size, Comfort, Convenience

This Apart-Hotel is really something. Looks like a new property and has spacious rooms, I got a great last minute deal the day before my trip. No nonsense, no fuss; easy check-in and the Executive Room was impressive. Lift access from the carpark to the lobby, and no noise from the corridor or surrounding rooms during my stay. My room on the 4th floor was well lit (about 50 different switches to achieve any mood you like!) had a mini kitchen with cooking facilities, fridge, kettle etc, and a lounge area with sofa and TV. Bathroom had a well-lit mirror and walk-in shower. Separate bedroom area can be closed off from living area, where there is a comfortable bed with a 2nd TV. There were two air conditioning units, a iron/ironing board, and hairdryer too. The internet access was good when I used it, no fiddling about with passwords or login details. Much more than I needed for a one night stay and it would be good for a week or so, as it is away from the noise and bustle of the city but within easy reach of the heartbeat of Kuching. I didn't use (but looked okay) -P.C for internet in the lobby. -bar downstairs that was thriving on a Saturday night (no noise in the hotel though) -attached shopping mall Review from: a former Flight Attendant from a 5-Star airline.

Reviewed March 05, 2014
8.8
Excellent
Kenneth from Malaysia
Couple
Studio Premier
Stayed 4 nights in December 2016

Quality Decreased”

This has been my third year with Citadines Uplands Kuching and the decrease of quality in a few aspects of the room can be seen. Cleanliness 7/10, aesthetics 7/10, comfort 8/10, overall experience 7/10. They definitely can do better.

Reviewed December 17, 2016
10.0
Exceptional
Giovanni from Malaysia
Solo traveler
Studio Premier
Stayed 1 night in December 2017

Awesome hotel.”

Really as what Citadines Uplands Kuching Marketing Executive Mr Ang Wei Hock have told me. This hotel is awesome. Good job to receptionist Mr Pascal as well. 👍👍👍

Reviewed December 19, 2017

Dear Giovanni, thank you for this wonderful review and giving us the perfect score. We are happy to have met your expectations in both service and product standards. I have forwarded your compliments to my colleagues for their job well done. Once again, thank you and we look forward to welcoming you back again. Warm Regards, Susie Chin - Residence Manager

Responded January 05, 2018
Citadines Uplands Kuching
9.0
Exceptional
Kang from Australia
Couple
Studio Premier
Stayed 5 nights in February 2014

comfortable accommodation at affordable prices”

clean, well maintained and responsive staff

We were extremely happy with our extended stay (18 days)and loved the free WiFi in our room. We spent most of our time visiting with friends and relatives. The Spring Shopping Centre, opposite, cheap eateries nearby for local food and easy access to taxis for journeys to the waterfront and other places meant Citadines provided a comfortable and convenient location. The included breakfast was basic but adequate. The staff were obliging and friendly. Mostly, we loved coming back to our beautifully cleaned and made up room each day. The unoccupied shops within the complex were a sad indicator of the oversupply of retail space in Kuching.

Reviewed March 17, 2014
9.3
Exceptional
suryadi from Indonesia
Business traveler
Stayed 1 night in January 2014

Value for money and great design for an apartment”

great design,next to shopping mall,value for money

There were some problems during my stay, the hot water didnt work,pillow were too thick and for 2 executive room, 1 room is very good while the other was too small. But anyway,when i come back to kuching,definately i will stay again in citadines. Compare with other hotels in kuching, this one is much much better...

Reviewed January 13, 2014
9.0
Exceptional
Bev from New Zealand
Couple
Studio Premier
Stayed 6 nights in September 2014

Great place but too far from the city”

Staff performance, cleanliness, comfort

We loved staying at this hotel, the apartment was spacious, clean and comfortable with great facilities. The staff were very helpful and friendly and dealt with any issues we had promptly. A great choice of food at breakfast for both Asian and Western guests. Wifi worked well in the room. Pool great, especially after a day exploring and returning hot and sticky. The only thing that was a problem was that it was so far from the city, and with no public transport available we spent quite a lot of money on taxi's. There is a shuttle bus available from the hotel into the city but this is only once a day at 11am, there is no return service. It would have been helpful if there were more frequent shuttle services both ways. Because of this we moved to a hotel in the city for the second week of our visit to Kuching - shame as we would have liked to stay here!

Reviewed October 01, 2014
9.7
Exceptional
Fathur from Malaysia
Family with young children
1 Bedroom Executive
Stayed 1 night in August 2013

The BEST in Kuching city at the moment....”

Clean n big room, Kids friendly pool, everything is available in the room :)

It's a great hotel. My kids n husband love it so much that someday we would customize a house exactly like the room that we stayed :) The swimming pool is kids friendly and there's a jacuzzi tub too :) The attentive staff and fast internet make our stay easier and now we're looking forward to stay at Citadines Uplands again :) p/s : Upon check-out, my kids were given the Go Green Froggy and they love em....

Reviewed August 20, 2013
8.3
Excellent
Ai from Singapore
Family with teens
Stayed 3 nights in June 2015

Comfortable stay in Citadanes Uplands”

Cleaniness, spacious and comfortable

My boys 12 and 14 enjoyed their stay in Citadines Uplands Kuching, is spacious clean and comfortable. Only downside is the breakfast, limited variety and quality below average. Coffee is way below standard, and really undrinkable.

Reviewed June 22, 2015
9.3
Exceptional
Lajwanti from Australia
Couple
Studio Premier
Stayed 2 nights in May 2014

Excellent apartment, clean. ”

Fully equipped kitchen, clean room and bathroom, great pool and gym

We had a studio apartment, with a fully equipped kitchen, fridge, TV with English channels, lovely clean pool,and a good gym. The room, bathroom, and linen were all clean, and serviced daily. The staff were very helpful and accommodated any requests even when we ran out of shower gel at night. The included breakfast had variety. There is a big shopping complex across the road, so we could buy groceries to cook in the apartment, or go and eat at the food court there. There is also a good bar on street level in the same building as the apartments. It is a 30 min. walk out of the city of Kuching. A taxi costs RM15 to the city, and RM30 to the airport. We usually walked in to the city, but got a taxi back at night. Buses although not very regular only cost RM1.50pp, and we caught them a couple of times. Would highly recommend this apartment to family and friends.

Reviewed June 13, 2014
9.0
Exceptional
Georgia from Australia
Couple
1 Bedroom Executive
Stayed 1 night in July 2015

Room interior is stylish and the pool is superb”

The pool, the price and the rooms

We stayed many times whilst in Kuching and throughly enjoyed this hotel. The location was convenient for us as we were studying at Swinburne, may not be so convenient if you wish to be in the city but a cab will cost about 15-20RM. The rooms are modern and pristinely clean. The pool is one of the best I have seen at a hotel especially of this price. We recommended to many of our friends and they enjoyed it just as much.

Reviewed July 26, 2015
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  • Excellent location
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