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8.3
Excellent
7,425 reviews
7,425 reviews
"Apartment is cleaned and comfortable."
"The hotel was good, the room was clean, surrounding area was clean."
"Good location"
"Great location with great facilities."
"Spacious room and lot of amenities, the location are centralised within city area."
8.6
Excellent
Location rating score
Citadines Uplands Kuching
Make your best journey to Kuching with the promised standard of Clean and Safe, and enjoy free Wi-Fi in all rooms. Conveniently situated in the Kuching City Center part of Kuching, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Semenggoh Nature Reserve. Rated with 4 stars, this high-quality property provides guests with access to fitness center and outdoor pool on-site.
Hygiene Plus
Front desk [24-hour]
Airport transfer
Excellent breakfast
Excellent view
Unparalleled Level of Hygiene and Safety for Hotels
100% of on-site staff have received all necessary vaccination shots for COVID-19.
Front desk [24-hour]
Airport transfer
Valet parking
Pets allowed
Fitness center
Swimming pool [outdoor]
Shuttle service
Free Wi-Fi in all rooms!
25 travelers have booked today.
Value for money | 8.3 |
Location rating | 8.6 |
Nearest airport | Kuching International Airport (KCH) |
Distance to airport | 5.7 km |
Does Citadines Uplands Kuching have a fitness center?
Citadines Uplands Kuching features free fitness center that is suitably located at the tip of your finger, making it possible for you to get your daily exercise routine in at any hour of the day so you can spend your trip the way you want. For more details, please contact the property for more information.
Does Citadines Uplands Kuching provide dry cleaning services?
Yes! Citadines Uplands Kuching offers dry cleaning service that is available all throughout your stay, making sure you're always looking your finest in your favorite outfit. Please contact the property for more information.
What are the property's policies for children's bedding at Citadines Uplands Kuching?
Citadines Uplands Kuching's policy pertaining to children's bedding considers guests age 13 years and older as adults, and therefore must use an extra bed which will incur an additional fee. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.
What is Citadines Uplands Kuching pet policy?
Citadines Uplands Kuching's additional pet policy states that the weight/size limit is 10 kg and the number of pets allowed per room is 2. Please contact the property for more information regarding pet policy.
What payment cards are supported at Citadines Uplands Kuching?
Citadines Uplands Kuching accepts up to 5, with payment card options consisting of Visa, MasterCard, American Express, and Cash.
What do past travelers like most about Citadines Uplands Kuching?
Past guests that stayed at Citadines Uplands Kuching have given this property a rating of 8.586 for its outstanding location as the primary highlight for their stay.
What is the verified guest review consensus about Citadines Uplands Kuching's pet services?
71.0% of our verified customer evaluations have given a positive appraisal and remarks about this property's pet services. You can look up on more detailed customer reviews, and comments for Citadines Uplands Kuching down in the review section.
What is the typical rating that past Couples' have given to Citadines Uplands Kuching?
Past couple travelers that have stayed at this property have given Citadines Uplands Kuching an average rating of 8.5. You can look up on more descriptive customer critiques, and remarks by filtering for a specific type of verified guest travelers down in the review section.
What time is check-in and check-out at Citadines Uplands Kuching?
Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee.
Is breakfast offered at Citadines Uplands Kuching?
Wake up to an amazing continental breakfast at Citadines Uplands Kuching. Guest visitors can enjoy breakfast offered with an additional charge of 42.4 MYR for adults and 22 MYR for children if not included in the room rate. You can save more on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the property.
10
"Apartment is cleaned and comfortable."
ONG
|
July 12, 2023
10
"The hotel was good, the room was clean, surrounding area was clean."
Muhamad
|
July 12, 2023
8
"Good location"
Too
|
July 18, 2023
Citadines Uplands Kuching
Take everything available in Kuching with a comfort stay at Citadines Uplands Kuching.
Citadines Uplands Kuching provides the best in services and amenities to help make guests feel comfortable. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. If you need a ride from or to the airport, the hotel can arrange it before your check-in date. Taxi and shuttle services provided by the hotel make it easy to plan your day trips, sightseeing, and more around Kuching.
If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site. The hotel provides front desk services such as express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience. Staying for a long time, or just need clean clothes? laundromat, dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room.
Little things you forgot to pack aren't a big problem! Just stop by the convenience stores to get what you need. Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests. Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Each guestroom at Citadines Uplands Kuching is furnished and equipped with handy amenities. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Citadines Uplands Kuching include special design features like a separate living room. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator, a coffee or tea maker, instant coffee and instant tea in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.
Dining and things to do
Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Citadines Uplands Kuching. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it.
Enjoy the countless activities offered at Citadines Uplands Kuching. Start your vacation off right with a dip in the pool. Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Have fun with your friends or family, or even meet new people at the shared lounge and TV area.
Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.
Around the property
One doesn't need to look far as the hotel enjoys close proximity to sightseeing options and local attractions. Get a photograph of yourself in front of Kuching Esplanade located 2.6 km away, a must-see for anyone visiting Kuching.
8.3
Breakfast
181 mentions
Housekeeping
173 mentions
Swimming Pool
64 mentions
Internet
35 mentions
8.6
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
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Airport transfer
Free Wi-Fi in all rooms!
Air conditioning
Daily housekeeping
Awesome stay! ”
Booked 2 nights with my parents although we are locals, I needed a quiet place to stay on my visit from Singapore. I'd say I was really impressed. The room was splendid. Clean, adequate and lovely. The bed was super comfortable and ac was cold. It was quiet as well. What could be improved was probably some bottled water in the room? Although there was a kettle and jug but prefer bottled water for hygiene purposes. Didn't get to visit the pool or amenities so wouldn't comment on that. But yes, the 2 bedrooms apartment was really awesome. I'm really impressed. And oh, we got the room that was greeted by the beautiful sunrise facing the spring. That was a bonus! Definitely coming back.
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Dear Estee, thank you for your time writing this review and we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for staying with us and we look forward to welcoming you back again. Warm Regards, Liaw May Choo - Residence Manager
Great hotel”
The hotel was good, the room was clean, surrounding area was clean. There’s a coway machine in the halls, made it easier for us to get cold water. The pool was tempting but I didnt get to swim this time round. They gym was sufficient and there was breakfast sent to the room. Overall stay was awesome. Would love to come over again. The Spring Shopping mall was just opposite the hotel. Vivacity mall was RM7 bucks by grab ride so everything was really awesome. Tqq
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Dear Diomira, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
Exceptional”
The location is great. Very near to a mall as you can walk for 2 minutes to get there. Near to hospital, tourist attractions, restaurants and riveefront. The unit is very clean and cosy. Value for money. Staff are very helpful and friendly. It would be better if we could get our room on time when we check in accoeding to the time allocated. We got our room at around 5 pm which is 2 hrs from the check in time. Please improve on that.
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Dear Rasheeda, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager
The Best”
Its a good stay even though i dont get my twin bed. It is very clean and the staff is very friendly hihi. Will come back again to this hotel in the future. Too sad i dont get to stay there even for a 12hours bcs i check in late at 8pm and check out 730am rushing to next event hahaha the view was so nice and the room is quiet. Overalll soooooo goooddddddd hihi love ittt! Thanks Citadines !
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Dear Janesha, thank you for your time writing this review and we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for staying with us and we look forward to welcoming you back again. Warm Regards, Liaw May Choo - Residence Manager
Clean and easy to check in ”
The staff is very helpfull and fast check in. We arrived at Kuching Airport and straight to our studio . Once we arrived we gave our details and check in. Everything is so smooth and they have kitchen cabinet, coway , fridge , hairdryer , sofa , tv but no netflix . itsokay because we only wanted to rest after a long flight. Thank you for your service !
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Dear Maisarah, thank you for your time writing this review and we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for staying with us and we look forward to welcoming you back again. Warm Regards, Liaw May Choo - Residence Manager
Superb hotel”
I really love this hotel. Stay for 5 night. Everything I like here. Very convenient to bring family, honeymoon, and for work. The only things, due to COVID, food for breakfast will be send to the room. Just chill n wait. 🤭 must choose hotel in Sarawak. A bit far to waterfront, but don't worry can take grab. Closer to airport. ♥️
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Dear Intan, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Residence Manager
great staff and services”
great staff that is warm, kind and ready to assist u anytime during ur stay.thank you🙏👍
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Dear Aniza, thank you for your time writing this review and we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for staying with us and we look forward to welcoming you back again to Citadines Uplands Kuching. Warm Regards, Liaw May Choo - Residence Manager
Safe place for solo ladies traveller”
Its safe, clean, comfy for a solo business traveller like me. Staff is polite and respect your privacy. Attentive to request too. Recommended. Very near to shopping mall.
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Dear Tantiana, thank you for your time writing this review and we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for staying with us and we look forward to welcoming you back again. Warm Regards, Liaw May Choo - Residence Manager
our third home and will always be !”
whenever we feel tired after our shifts, we will always stay here because its closer to where we work than from where we usually travel back and forth from bau to kuching. staffs are always welcoming and warm. rooms are in tiptop condition. room maids attended us with quick response shortly after our requirements aliased with the front reception. we as hoteliers are still learning everyday and i can say as a front receptionist myself, was inspired to see how this staffs were trained to attend request and complaints with immediate response. keep it up citadines crew! all the best always!
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Dear Angeliza, thank you for your time writing this review and we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for staying with us and we look forward to welcoming you back again. Warm Regards, Liaw May Choo - Residence Manager
Strongly Recommend”
Spotlessly clean and big room, it has a fully equipped kitchen, with all the cutlery nicely placed inside a drawer, including wine glass for your romantic night. The view from window are to die for, facing the Spring Shopping Mall for your convenient of shopping. Staff at the reception are very friendly and helpful. 10/10 which I rarely give, and I strongly recommend.
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Dear Foong, thank you for your time writing this review and we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for staying with us and we look forward to welcoming you back again. Warm Regards, Liaw May Choo - Residence Manager
Great location, room can be improved”
We enjoyed our stay here, and the room is very fully furnished including the kitchenette if you need it. Facilities and staff were great. Only minor complaints are the bed was not the most comfortable, and the shower floor was uneven which lead to some water pooling issues. Shower was also slightly smelly when you first turn it on every day. We only mostly stayed here to sleep, so not sure if these would be dealbreakers for those who spend a lot of time in the room!
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Dear Hamsaveni, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager
Citadines uplands kuching”
The best place with family..
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Dear Misah, thank you for your time writing this review and we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for staying with us and we look forward to welcoming you back again to Citadines Uplands Kuching. Warm Regards, Liaw May Choo - Residence Manager
Exceptional”
Studio premier would be a good option for a solo traveller. Bed is kind of small. Everything else is fine.
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Dear Norizan, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager
Excellent!! ”
I stayed one night at the Premier Studio room with my sister., we both had a tremendous pleasant stay at the hotel. The staffs at the receptionist at the counter are very professional, friendly and helpful. I will definitely come back to the hotel soon. To the staffs who's working on 20/12 (morning shift till 3am) on the date, you both are super excellent! Thank you so much for your e helpful response to our request on that day. See you again.
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Dear Sanny, thank you for your time writing this review and we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for staying with us and we look forward to welcoming you back again. Warm Regards, Liaw May Choo - Residence Manager
THE BEST PLACE TO STAY FOR SOLO TRAVELERS”
CHECK IN ON 28 JULY 2021 & THIS PLACE THE MOST BEST PLACE I EVER STAY. THE HOSPITALITY IS VERY GOOD.. THE STAFF IS NEVER LEAVE ME WHEN I NEED THEM. TQ SO MUCH. THIS PLACE IS VERY MEANINGFUL TO ME. GOOD LUCK I WISH YOU ALL HAPPY AND HAVE A GOOD BUSINESS IN FUTURE.
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Dear Khairunnisa, thank you for your time writing this review and we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for staying with us and we look forward to welcoming you back again. Warm Regards, Liaw May Choo - Residence Manager
Exceptional”
I hope the staff would be punctual on the check in time as they would want the guests to be punctual for the check out time
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Dear Rasheeda , it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager
Exceptional”
Great hospitality shown by the receptionist from the moment we called through phone to ask about the room until my mother checked in. Despite this global pandemic, they also managed to provide full set of amenities. Twas an enjoyable stay except for the parking, I would suggest anyone who wants to check in here do check in first and collect your room key to access in/out from basement parking. Overall, great service!
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Dear Nurhanani, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager
Apartment with swimming pool facilities ”
The rooms are alright but the cleaning services only comes every two days.
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Dear Iris, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Residence Manager
Very nice hotel”
Despite the RMO, the hotel still open for domestic traveller. I had fun writing my work because of the great wifi connection in the room. The studio I stayed was spacious, with kitchen and microwave and functioned each time I heating my food. Even though the breakfast was simple, it was ok for me who are very concern of calories intake and diet. located next to spring mall, and above my favourite dot waffle, this hotel was great!
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Dear Ms Patricia, thank you for your time writing this review and we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for staying with us and we look forward to welcoming you back again. Warm Regards, Liaw May Choo - Residence Manager
Upgraded Room”
The room which we originally booked was not comfortable with smell of cigarettes and stuffy. But friendly staff took the trouble to upgrade us to a bigger room with kitchenette. The room was very comfortable. Location is perfect for cari makan and beli-belah. Lightings are bright enough for old couple like us.
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Dear Eng, thank you for your time writing this review and we are happy to have met your expectations in service and quality standards. Receiving such positive feedback from our residents motivates us to further improve our commitment to delivering good service. Once again, thank you for staying with us and we look forward to welcoming you back again. Warm Regards, Liaw May Choo - Residence Manager