Citadines Uplands Kuching
2017

Citadines Uplands Kuching

No 55, Jalan Simpang Tiga, Kuching City Center, Kuching, Malaysia, 93350
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Studio Premier - Bed Citadines Uplands Kuching
Studio Premier - Bed
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    Lobby Citadines Uplands Kuching
    Lobby Citadines Uplands Kuching
    Swimming pool Citadines Uplands Kuching
    1 Bedroom Executive Citadines Uplands Kuching
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    Exterior view Citadines Uplands Kuching

    Guest reviews

    8.1
    Excellent
    /10
    (2571 reviews)See what guests said
    8.8
    Excellent

    "U can even cook inside and tge facilities are superb."

    MOHD

    -

    November 3, 2018

    8.4
    Excellent room comfort and quality
    Recommended by 93% of guests

    Property highlights

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Fitness center

    This property is in high demand!Last booked 11 hours ago
    Excellent
    Location
    8.3
    See map
    Excellent location - 1.83 kilometers from city center
    Nearby
    Popular
  • CityOne Megamall1.74 km
  • Sri Srinivasagar Temple1.88 km
  • Sarawak Orchid Garden1.98 km
  • Kuching Civic Centre2.1 km
  • Malaysia-China Friendship Park2.29 km
  • Tukang Besi Jetty2.42 km
  • Tua Pek Kong2.46 km
  • Unika Borneo Art & Artifacts2.46 km
  • Sarawak Museum2.49 km
  • Hornbill Fountain2.5 km
  • Value for money8.1
    Location rating8.3
    Nearest airportKuching International Airport (KCH)
    Distance to airport5.6 km
    Select your room
    8.4
    Excellent
    Room comfort & quality
    Studio Premier
    Studio Premier
    ...
    • Room size: 24 m²/258 ft²
    • City view
    • 1 double bed or 1 queen bed
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    1 Bedroom Premier
    1 Bedroom Premier
    ...
    • Room size: 44 m²/474 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    1 Bedroom Executive
    1 Bedroom Executive
    ...
    • Room size: 40 m²/431 ft²
    • Pool view
    • 1 queen bed or 1 king bed
    Enter dates to see prices
    Executive Two-Bedroom Apartment
    Executive Two-Bedroom Apartment
    ...
    • Room size: 58 m²/624 ft²
    • Shower
    • 1 single bed and 1 super ki...
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    Premier Two-Bedroom Apartment
    Premier Two-Bedroom Apartment
    ...
    • Room size: 67 m²/721 ft²
    • Shower and bathtub
    • 2 single beds and 1 super k...
    Enter dates to see prices
    2-Bedroom Premier Apartment
    2-Bedroom Premier Apartment
    ...
    • Room size: 67 m²/721 ft²
    • Shower
    Enter dates to see prices
    Apartment Executive One Bedroom
    Apartment Executive One Bedroom
    ...
    • Room size: 40 m²/431 ft²
    Enter dates to see prices
    Apartment Premier
    Apartment Premier
    ...
    • Room size: 24 m²/258 ft²
    Enter dates to see prices
    Apartment Premier One Bedroom
    Apartment Premier One Bedroom
    ...
    • Room size: 24 m²/258 ft²
    Enter dates to see prices
    2 Bedroom Executive Floor
    2 Bedroom Executive Floor
    ...
    • Shower and bathtub
    • Kitchenette
    Enter dates to see prices
    Have a question for Citadines Uplands Kuching?

    What people love about the property

    • 9.2
      Exceptional

      "The staff ware very friendly."

      EAYEAN

      |

      November 22, 2018

    • 8.4
      Excellent

      "Friendly staff."

      Siu G.

      |

      October 27, 2018

    • 8.4
      Excellent

      "Counter service is friendly & good."

      Hui L.

      |

      December 15, 2018

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    More about Citadines Uplands Kuching

    More about Citadines Uplands Kuching

    9.2
    Exceptional

    "You can have very comfortable breeze in the middle of the to..."

    EAYEAN

    |

    November 22, 2018

    An overview

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    What they offer

    8.4
    Excellent

    "Great location."

    Siu G.

    |

    October 27, 2018

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Real reviews from real guests

    Agoda Reviews (2571)Booking.com Reviews (813)
    8.1
    /
    10
    Cleanliness8.3
    Facilities8.1
    Location8.3
    Room comfort and quality8.4
    Service8.1
    Value for money8.1
    Provided by verified guests of Agoda
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    All guests (2571)
    All room types

    Show reviews that mention 

    Showing 1535 verified guest comments
    12345
    9.2
    Exceptional
    Ahmad from Malaysia
    Business traveler
    Studio Premier
    Stayed 1 night in July 2018
    Good Hotel Great Locations.”
    It is serviced apartment cum hotel. Good facilities and service. Nearby main road n shopping mall. Else need to take taxi to city center.
    Reviewed February 12, 2019
    Dear Ahmad, thank you for your review and rating given to us. We are happy you enjoyed your stay and making us your preferred accommodation in Kuching. We hope to welcoming you back again soon. Warm Regards, Liaw May Choo - Assistant Residence Manager
    Responded February 13, 2019
    Citadines Uplands Kuching
    10.0
    Exceptional
    Angelina from Brunei Darussalam
    Family with teens
    2 Bedroom Executive Floor
    Stayed 3 nights in February 2019
    Good location”
    The hotel was situated right in front of the shopping mall (the spring). There’s also shuttle bus provided by the hotel which brings you to viva city megamall and around Kuching waterfront.
    Reviewed February 11, 2019
    9.2
    Exceptional
    FU from Malaysia
    Solo traveler
    Studio Premier
    Stayed 1 night in December 2018
    Not bad”
    Located just opposite Kuching shopping mall ie The Spring. It can be connected thru a roofing link. Bars under the hotel , facilities are good , staffs are polite , the only thing that need to be improved is the breakfast...the cafeteria surroundings, foods, are way up to be improved. Other than that, all are up to expectation.
    Reviewed December 23, 2018
    Dear Fu, thank you for your review and we are glad you enjoyed your stay. Our serviced residence provides continental breakfast with a few addition of hot dishes. We have forwarded you comments to our contractor for their further improvement. We hope to welcoming you back again. Warm Regards, Liaw May Choo - Assistant Residence Manager
    Responded December 24, 2018
    Citadines Uplands Kuching
    9.2
    Exceptional
    EAYEAN from Malaysia
    Group
    Stayed 3 nights in February 2018
    exceed my expectation”
    the room was clean, we mopped the floor using wet tissue due to the dropped biscuit chips and the tissue was still white in color, meaning that the floor was truly clean. You can have very comfortable breeze in the middle of the town while sitting at the poolside, Wow!! The only bad thing I need to comment is the window area beside the lift area where the glass was designed in 2 separate piece Up & down that has gap between the glasses and the gap was big enough for kid to fall down if they were too naughty to reach there, so take good care of your kids when waiting for lift there,actually not a big problem as I don't think kids will normally go to that area. The staff ware very friendly.
    Reviewed November 22, 2018
    Dear Eayean, thank you for taking your time to write this review. Wer are delighted that you had enjoyed your stay with us. We have noted your feedback and will work on further improvements and sincerely hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Liaw May Choo - Assistant Residence Manager
    Responded November 23, 2018
    Citadines Uplands Kuching
    6.0
    Chee from Singapore
    Family with young children
    2 Bedroom Executive Floor
    Stayed 3 nights in February 2019
    Generally ok ”
    Apartment show sign of aging, clearly can be seen on carpet and walls along walkway and it’s poorly lit. However room condition looks ok and clean. Need to refurbish to maintain overall high rating .
    Reviewed February 10, 2019
    Dear Chee, thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. I have noted your observations and recommendations for improvements to the to the area mentioned. Please be assured that I will coordinate the plans for these enhancements with the respective team members and their department. We seek your patience and understanding as the recommendations may require time to be implemented, we will continue in our improvement efforts to provide excellent service and products to our residents. Thank you and we hope to welcome you back soon. Regards, Liaw May Choo - Assistant Residence Manager.
    Show more
    Citadines Uplands Kuching
    10.0
    Exceptional
    CORENA from Malaysia
    Family with teens
    Executive Two-Bedroom Apartment
    Stayed 4 nights in February 2019
    Nice, comfy, near to the spring (shopping mall)”
    Pros- clean, superb n staff friendly. Cons-not enough cleaner.
    Reviewed February 08, 2019
    Dear Corena, thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. I have noted your observations and recommendations for improvements to the to the area mentioned. Please be assured that I will coordinate the plans for these enhancements with the respective team members and their department. We seek your patience and understanding as the recommendations may require time to be implemented, we will continue in our improvement efforts to provide excellent service and products to our residents. Thank you and we hope to welcome you back soon. Regards, Liaw May Choo - Assistant Residence Manager.
    Show more
    Citadines Uplands Kuching
    8.8
    Excellent
    MOHD from Malaysia
    Business traveler
    1 Bedroom Executive
    Stayed 1 night in October 2018
    Unexpected of the room. Thought its just a room buat act an apart with a room inside”
    Suitable for a family visit or a group visit to kuching. U can even cook inside and tge facilities are superb. Just that place need a car to go to kuching waterfront (where the centre of attraction are)
    Reviewed November 03, 2018
    Dear Mohd, thank you for your review and rating given to us. We are happy you enjoyed your stay and making us your preferred accommodation in Kuching. We hope to welcoming you back again soon. Warm Regards, Liaw May Choo - Assistant Residence Manager
    Responded November 17, 2018
    Citadines Uplands Kuching
    10.0
    Exceptional
    Kit from Malaysia
    Couple
    Studio Premier
    Stayed 5 nights in August 2018
    Good Venue for Short/Long-term Stay”
    Nice environment and strategically located at the center of Kuching which allow traveler to travel to most of Kuching landmark with lesser ease. Cookery utensils are completed provided (depend on room type) so to have a home-made dish occasionally is possible.
    Reviewed September 04, 2018
    Dear Kit, thank you for your review and perfect rating given to us. We are happy you enjoyed your stay and making us your preferred accommodation in Kuching. We hope to welcoming you back again soon. Warm Regards, Liaw May Choo - Assistant Residence Manager
    Responded September 13, 2018
    Citadines Uplands Kuching
    8.0
    Excellent
    Lim from Singapore
    Family with young children
    Premier Two-Bedroom Apartment
    Stayed 3 nights in August 2018
    Good Location Hotel in Kuching”
    This hotel/serviced apartment is located at a relatively good area. The Spring Mall is just across the road, via a overhead bridge, and there are a several eating places beside the hotel. The building is attached to a tiny shopping complex. There are a couple of cafes, pizza and a small mart. The 2-bedroom is of relative good size and clean. Service is good. Its managed by Ascott Residence. The breakfast is of limited variety. Dishes are mostly the same though they change a couple of dishes like their fried rice changing with Kolo mee. Their fried kolo mee is great, though i cant say the same for the fried rice.
    Reviewed August 22, 2018
    Dear Lim, thank you for your review. We are happy you enjoyed your stay and making us your preferred accommodation in Kuching. We hope to welcoming you back again soon. Warm Regards, Liaw May Choo - Assistant Residence Manager
    Responded September 13, 2018
    Citadines Uplands Kuching
    6.0
    Scor from Indonesia
    Couple
    Studio Premier
    Stayed 1 night in February 2019
    Old hotel”
    It’s quite old, dirty.. so not planing to come back. Location wise is good, opposite the Spring
    Reviewed February 09, 2019
    Dear Scor, thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. I have noted your observations and recommendations for improvements to the to the area mentioned. Please be assured that I will coordinate the plans for these enhancements with the respective team members and their department. We seek your patience and understanding as the recommendations may require time to be implemented, we will continue in our improvement efforts to provide excellent service and products to our residents. Thank you once again for your feedback. Regards, Liaw May Choo - Assistant Residence Manager.
    Show more
    Citadines Uplands Kuching
    10.0
    Exceptional
    Shelly from Singapore
    Couple
    Studio Premier
    Stayed 2 nights in October 2018
    Nice room , good location”
    Friendly staffs, shopping mall arond.
    Reviewed January 27, 2019
    Dear Shelly, thank you for your review and rating given to us. We are happy you enjoyed your stay and making us your preferred accommodation in Kuching. We hope to welcoming you back again soon. Warm Regards, Liaw May Choo - Assistant Residence Manager
    Responded February 13, 2019
    Citadines Uplands Kuching
    10.0
    Exceptional
    WEI from Malaysia
    Couple
    1 Bedroom Executive
    Stayed 1 night in January 2019
    Excellent ”
    The room is clean with nice view, staffs are very polite and friendly. The amenities are sufficient. We enjoyed our stay!
    Reviewed January 27, 2019
    Dear Wei, thank you for your review and perfect rating given to us. We are happy you enjoyed your stay and making us your preferred accommodation in Kuching. We hope to welcoming you back again soon. Warm Regards, Liaw May Choo - Assistant Residence Manager
    Responded February 13, 2019
    Citadines Uplands Kuching
    9.6
    Exceptional
    KAREN from Malaysia
    Business traveler
    1 Bedroom Executive
    Stayed 2 nights in January 2019
    Mostly good ”
    Everything good except the smoking smell in non smoking floor
    Reviewed January 25, 2019
    Dear Karen, thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. I have noted your observations and recommendations for improvements to the to the area mentioned. Please be assured that I will coordinate the plans for these enhancements with the respective team members and their department. We seek your patience and understanding as the recommendations may require time to be implemented, we will continue in our improvement efforts to provide excellent service and products to our residents. Thank you and we hope to welcome you back soon. Regards, Liaw May Choo - Assistant Residence Manager.
    Show more
    Citadines Uplands Kuching
    2.4
    chin from Malaysia
    Family with teens
    Premier Two-Bedroom Apartment
    Stayed 3 nights in December 2018
    first experience 'No Towel Available'”
    i was so disappointing about this travel , our first experience with No Towel available after the housekeeping! those shower bath,shampoo...no refill too!when check in,i wait about one hour oni get the room ready but also not the room of mine at schedule because they said that room still cannot manage to be done for us ,we all very tired already whatever room they give me i also no response!the sofa is spoil already the spring already broken!those tv remote sometimes can use sometimes cannot use and the aircond remote also !
    Reviewed January 07, 2019
    Dear Chin, thank you for your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. I have noted your observations and recommendations for improvements to the areas mentioned. Please be assured that I will coordinate the plans for these enhancements with the respective team members and their department. We seek your patience and understanding as the recommendations may require time to be implemented, we will continue in our improvement efforts to provide excellent service and products to our residents. Thank you with warmest regards, Assistance Residence Manager - Liaw May Choo
    Show more
    Citadines Uplands Kuching
    9.6
    Exceptional
    Abang
    Family with teens
    Executive Two-Bedroom Apartment
    Stayed 1 night in December 2018
    Great environment & friendly staff”
    Friendly staff, good environment. But only one thing, I had to check out early in the morning before 6.30 am, I was told by the staff for breakfast open at 6.00 am, but when I want to breakfast at 6.10 am the staff at the counter told the cafe not ready yet. Overall is a pleasant stay.
    Reviewed December 03, 2018
    Dear Abang, thank you for your time writting this feedback to us. Our breakfast starts from 6.30am until 10.30am daily. I wish to personally apologised to you that the information provided by my fellow colleague are not accurate. I have noted your observations and please be assured that I will coordinate the plans for these enhancements with the respective team members. We seek your patience and understanding as the recommendations may require time to be implemented, we will continue in our improvement efforts to provide excellent service and products to our residents. Thank you once again and hope to see you soon. Warm Regards, Liaw May Choo - Assistance Residence Manager
    Responded December 06, 2018
    Citadines Uplands Kuching
    10.0
    Exceptional
    sam from Australia
    Couple
    Studio Premier
    Stayed 5 nights in July 2018
    Loved it”
    Everything went smoothly whilst staying here. Rooms were always clean, staff were friendly, perfect location and great facilities. Would definitely recommend this to friends and will definitely stay again.
    Reviewed July 24, 2018
    Dear Sam, thank you for your perfect rating. We are happy you enjoyed your stay and making us your preferred accommodation in Kuching. We hope to welcoming you back again soon. Warm Regards, Liaw May Choo - Assistant Residence Manager
    Responded August 04, 2018
    Citadines Uplands Kuching
    8.0
    Excellent
    TING from Malaysia
    Family with young children
    1 Bedroom Executive
    Stayed 2 nights in May 2018
    Room was big, clean”
    Just opposite the spring mall with walking distance 10-15mins, room was good occupied with microwave and fridge, but the microwave was oily and smelly, beware of the check in time is 3pm. I go there check in at almost 2pm and have to wait almost 1 hour to get my room
    Reviewed May 29, 2018
    Dear Ting, thank you for your feedback and we look forward to welcome you back to Citadines Uplands Kuching. Warm Regards, Liaw May Choo - Assistant Residence Manage
    Responded June 04, 2018
    Citadines Uplands Kuching
    6.8
    Good
    Wing from Hong Kong
    Couple
    Studio Premier
    Stayed 4 nights in January 2019
    Good choice ”
    Reasonable price according to the service.
    Reviewed January 19, 2019
    Dear Wing, thank you for your review and rating given to us. We are happy you enjoyed your stay and making us your preferred accommodation in Kuching. We hope to welcoming you back again soon. Warm Regards, Liaw May Choo - Assistant Residence Manager
    Responded February 13, 2019
    Citadines Uplands Kuching
    9.6
    Exceptional
    Helen from Malaysia
    Family with young children
    Stayed 2 nights in October 2018
    Suitable for family stay with young kid”
    We stayed in the 2 bedrooms apartment for two nights. We enjoyed the stay very much. The swimming pool is well maintained. Location is good as it is located at the city town area. Very convenient to all visiting places.
    Reviewed October 31, 2018
    Dear Helen, thank you for your review and rating given to us. We are happy you enjoyed your stay and making us your preferred accommodation in Kuching. We hope to welcoming you back again soon. Warm Regards, Liaw May Choo - Assistant Residence Manager
    Responded November 17, 2018
    Citadines Uplands Kuching
    9.2
    Exceptional
    ELANI from Malaysia
    Solo traveler
    1 Bedroom Executive
    Stayed 1 night in October 2018
    Exceptional”
    Technical issue on the access card. Going down to receptionist twice. Somehow would recommend the staff to assist further. Eg: Escorting customer back to the hotel room to check whether the access card working fine or not.
    Reviewed October 12, 2018
    Dear Elani, thank you for taking your time to write this review. We have noted your feedback and will work on further improvements. We sincerely hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Liaw May Choo - Assistant Residence Manager
    Responded October 15, 2018
    Citadines Uplands Kuching
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