Citadines Uplands Kuching
Studio Premier - Bed Citadines Uplands Kuching
Exterior view Citadines Uplands Kuching
Lobby Citadines Uplands Kuching
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8.1
Excellent
10.2% this month
/10
(2875 reviews)See what guests said
See map
8.4
Excellent
Location rating score
Excellent location - 1.83 kilometers from city center
Parking
FREE
  • The Spring Shopping Mall240 m
  • Multimedic Specialist And Maternity Centre540 m
  • Sarawak Specialist Hospital & Medical Centre1.04 km
  • Fusion Medic1.51 km
  • Lighthouse Bar1.56 km
  • Frontier International Stockist Center1.57 km
  • CityOne Megamall1.75 km
  • One Medicare Sdn Bhd1.78 km
  • Fortuneland Health Services Centre1.82 km
  • Mestika Unik Sdn Bhd1.88 km
  • Free Wi-Fi
    2017

    Citadines Uplands Kuching

    No 55, Jalan Simpang Tiga, Kuching City Center, Kuching, Malaysia, 93350 - See map
    "Nice environment and strategically located at the center of Kuching which allow traveler to travel to most of Kuching landmark with lesser ease."
    Kit H. - September 4, 2018
    Exceptional reputation
    Recommended by 93% of guests
    Excellent comfort
    8.4 room quality and comfort
    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Daily housekeeping

    This property is in high demand!

    Booked 194 times | 9 travelers are looking at this property right now

    Property ranking|Compared to 612 Kuching properties
    See all rankings
    Room comfort score
    8.4/10
    Room size
    47 sqm.
    Cleanliness score
    8.4/10
    Review score - United States
    7.7/10
    Better than
    98
    %
    of Kuching properties
    Bigger than
    95
    %
    of Kuching properties
    Better than
    92
    %
    of Kuching properties
    Better than
    92
    %
    of Kuching properties
    Value for money8.1
    Location rating8.4
    Nearest airportKuching International Airport (KCH)
    Distance to airport5.6 km

    Rooms available at Citadines Uplands Kuching

    8.4
    Excellent
    Room comfort & quality
    Studio Premier
    Studio Premier
    ...
    • Room size: 24 m²/258 ft²
    • City view
    • 1 double bed or 1 queen bed
    Enter dates to see prices
    1 Bedroom Premier
    1 Bedroom Premier
    ...
    • Room size: 44 m²/474 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    1 Bedroom Executive
    1 Bedroom Executive
    ...
    • Room size: 40 m²/431 ft²
    • Pool view
    • 1 queen bed or 1 king bed
    Enter dates to see prices
    Executive Two-Bedroom Apartment
    Executive Two-Bedroom Apartment
    ...
    • Room size: 59 m²/635 ft²
    • Shower and bathtub
    • 1 single bed and 1 king bed
    Enter dates to see prices
    2-bedroom Executive
    2-bedroom Executive
    ...
    • Room size: 58 m²/624 ft²
    • Non-smoking
    • 1 single bed and 1 king bed
    Enter dates to see prices
    2-Bedroom Premier Apartment
    2-Bedroom Premier Apartment
    ...
    • Room size: 67 m²/721 ft²
    • 2 bathrooms
    • 2 single beds and 1 king be...
    Enter dates to see prices
    Apartment Premier One Bedroom
    Apartment Premier One Bedroom
    ...
    • Room size: 24 m²/258 ft²
    Enter dates to see prices
    Apartment Premier One Bedroom
    Apartment Premier One Bedroom
    ...
    • Room size: 24 m²/258 ft²
    Enter dates to see prices
    Standard Apartment, 2 Bedrooms, Accessible, Kitchen
    Standard Apartment, 2 Bedrooms, Accessible, Kitchen
    ...
    • Kitchenette
    Enter dates to see prices
    2  Bedroom  Premier
    2 Bedroom Premier
    ...
    • Shower
    Enter dates to see prices

    What people love about Citadines Uplands Kuching

    • 10.0
      Exceptional
      Location

      "Location near town."

      Jyh

      |

      September 20, 2018

    • 10.0
      Exceptional
      Staff 

      "Excellent front desk staff Just love the room, is really comfortable with the sofa , desk and bed."

      Chee K.

      |

      October 14, 2018

    • 8.4
      Excellent
      Staff 

      "Friendly staff."

      Siu G.

      |

      October 27, 2018

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    More about Citadines Uplands Kuching

    More about Citadines Uplands Kuching

    8.8
    Excellent

    "U can even cook inside and tge facilities are superb."

    MOHD

    |

    November 3, 2018

    An overview

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    What they offer

    8.4
    Excellent

    "Like the design of room, in-room facilities."

    Hui L.

    |

    December 15, 2018

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Announcements

    From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

    Reviews of Citadines Uplands Kuching from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (2875)Booking.com Reviews (1096)
    8.1
    /
    10
    Excellent
    10.2% this month
    Cleanliness8.3
    Facilities8.1
    Location8.4
    Room comfort and quality8.4
    Service8.1
    Value for money8.1
    Rating
    9+ Exceptional (388)
    8-9 Excellent (296)
    7-8 Very Good (518)
    6-7 Good (203)
    <6 Below Expectation (194)
    Time of the year
    Mar - May (391)
    Jun - Aug (430)
    Sep - Nov (379)
    Dec - Feb (399)
    All guests (2875)
    All room types
    All languages

    Show reviews that mention 

    Showing 1599 verified guest comments
    12345
    8.0
    Excellent
    Ai from Malaysia
    Group
    2-bedroom Executive
    Stayed 1 night in July 2019

    Good for group stay”

    We have booked 2 room apartments, the bedroom and living room are separate so that we have time to chit-chat before going to bed. The kitchen appliance is limited even though there is a proper kitchen. Will stay again if going to Kuching.

    Reviewed July 22, 2019

    Dear Vivi, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Assistant Residence Manager

    Responded July 31, 2019
    Citadines Uplands Kuching
    9.6
    Exceptional
    Ainina from Malaysia
    Group
    Executive Two-Bedroom Apartment
    Stayed 1 night in July 2019

    Strategic location and good facilities ”

    The location is very strategic as it is near to the airport (15 min drive) and shopping complex as well. The room is very clean. Equip with kitchen and all the utensils for those who opt to cook by themselves. Highly recommended for those with family.

    Reviewed July 23, 2019

    Dear Ainina, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Assistant Residence Manager

    Responded July 31, 2019
    Citadines Uplands Kuching
    8.0
    Excellent
    Hui from Malaysia
    Business traveler
    Studio Premier
    Stayed 1 night in July 2019

    Clean & Next to Spring Shopping Mall”

    Convenient, clean and comfortable

    Reviewed July 24, 2019

    Dear Hui, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Assistant Residence Manager

    Responded July 31, 2019
    Citadines Uplands Kuching
    10.0
    Exceptional
    ong from Malaysia
    Couple
    1 Bedroom Executive
    Stayed 1 night in July 2019

    Exceptional”

    Friendly customer services and house keeper. Welldone!

    Reviewed July 23, 2019

    Dear Ong, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Assistant Residence Manager

    Responded July 31, 2019
    Citadines Uplands Kuching
    10.0
    Exceptional
    Isaac from Malaysia
    Group
    2-bedroom Executive
    Stayed 1 night in July 2019

    Compliment”

    Superb service by jane, danny, brandon & may choo for their excellent customer service in rendering all our needs. Fast & efficient to act on the issues raised. Keep it up!!

    Reviewed July 22, 2019

    Dear Isaac, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Assistant Residence Manager

    Responded July 31, 2019
    Citadines Uplands Kuching
    6.8
    Good
    Lim from Singapore
    Group
    2-bedroom Executive
    Stayed 3 nights in July 2019

    Good”

    Noted that there are cigarette butts left on the balcony even though it is non smoking hotel which are not cleaned on a daily basis. The butts are either left by previous room people or the next door neighbour. Need to be more vigilant on the checks

    Reviewed July 16, 2019

    Dear Lim, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Assistant Residence Manager

    Responded July 19, 2019
    Citadines Uplands Kuching
    7.2
    Very good
    Lau from Singapore
    Couple
    1 Bedroom Executive
    Stayed 1 night in July 2019

    Very good”

    Good location , opposite Springs shopping, with a good laksa stall just in adjacent block. Breakfast is very ordinary, should be better. Had to ask for toilet roll ! Room needs nice scent ! Otherwise is okay as it is also near to Gala City with Ah Pi’s kolo-mee and short distance to airport.

    Reviewed July 15, 2019

    Dear Lau, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Assistant Residence Manager

    Responded July 19, 2019
    Citadines Uplands Kuching
    8.0
    Excellent
    Jia from Malaysia
    Family with young children
    Studio Premier
    Stayed 1 night in July 2019

    Very good”

    Hoods like useless and the cooking pan not enough heat

    Reviewed July 08, 2019

    Dear Jia, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for your feedback. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome any feedback and suggestions from you as they indicate the areas where we can further improve. Thank you once again and best regards - Liaw May Choo, Assistant Residence Manager

    Responded July 15, 2019
    Citadines Uplands Kuching
    8.4
    Excellent
    Zahrul from Malaysia
    Business traveler
    1 Bedroom Executive
    Stayed 3 nights in May 2019

    good”

    good

    Reviewed July 03, 2019

    Dear Zahrul, thank you for your time writting this reveiw and making us your preferred accommodation in Kuching. We hope to welcoming you back again soon. Warm Regards, Liaw May Choo - Assistant Residence Manager

    Responded July 06, 2019
    Citadines Uplands Kuching
    8.8
    Excellent
    MATHEW from Malaysia
    Solo traveler
    Studio Premier
    Stayed 2 nights in June 2019

    Good”

    Clean. Near to shopping mall. City centre.

    Reviewed July 01, 2019

    Dear Mathew, thank you for your time writting this reveiw and making us your preferred accommodation in Kuching. We hope to welcoming you back again soon. Warm Regards, Liaw May Choo - Assistant Residence Manager

    Responded July 01, 2019
    Citadines Uplands Kuching
    10.0
    Exceptional
    Vivi from Indonesia
    Family with young children
    Executive Two-Bedroom Apartment
    Stayed 4 nights in February 2019

    Nice place”

    Clean room and near to every where at kuching

    Reviewed June 29, 2019

    Dear Vivi, thank you for your feedback and we were delighted to learn that you enjoyed your stay with us. Once again, thank you for your valued patronage and we look forward to welcome you back to Citadines Uplands Kuching again. Best regards - Liaw May Choo, Assistant Residence Manager

    Responded July 01, 2019
    Citadines Uplands Kuching
    6.8
    Good
    Allen from Malaysia
    Couple
    Studio Premier
    Stayed 3 nights in June 2019

    Should improve cleanliness and maintenance”

    The kettle water was not removed when we first entered the room. The kitchen water tap is loosened. One of the ceiling light bulbs is blinking. Aircon is not cold as before. The floor has a lot of hairs. Cupboard is dusty (from the torn woods). The maintenance and cleanliness is poorer than before.

    Reviewed June 12, 2019

    Dear Allen, it was a great pleasure having you stay at Citadines Uplands Kuching and thank you for sharing your feedback about your stay experience with us. While we strive to maintain the highest customer satisfaction standards, monitoring our effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. I have noted your observations and recommendations for improvements to the area mentioned especially on the housekeeping standard, cleanliness and air-conditioning. Please be assured that I will coordinate the plans for these enhancements with the respective team members and their department. We seek your patience and understanding as the recommendations may require time to be implemented, we will continue in our improvement efforts to provide excellent service and products to our residents. Once again, thank you. Regards - Liaw May Choo, Assistant Residence Manager

    Show more
    Citadines Uplands Kuching
    9.2
    Exceptional
    FU from Malaysia
    Solo traveler
    Stayed 1 night in December 2018

    Not bad”

    Located just opposite Kuching shopping mall ie The Spring. It can be connected thru a roofing link. Bars under the hotel , facilities are good , staffs are polite , the only thing that need to be improved is the breakfast...the cafeteria surroundings, foods, are way up to be improved. Other than that, all are up to expectation.

    Reviewed December 23, 2018

    Dear Fu, thank you for your review and we are glad you enjoyed your stay. Our serviced residence provides continental breakfast with a few addition of hot dishes. We have forwarded you comments to our contractor for their further improvement. We hope to welcoming you back again. Warm Regards, Liaw May Choo - Assistant Residence Manager

    Responded December 24, 2018
    Citadines Uplands Kuching
    9.2
    Exceptional
    EAYEAN from Malaysia
    Group
    Stayed 3 nights in February 2018

    exceed my expectation”

    the room was clean, we mopped the floor using wet tissue due to the dropped biscuit chips and the tissue was still white in color, meaning that the floor was truly clean. You can have very comfortable breeze in the middle of the town while sitting at the poolside, Wow!! The only bad thing I need to comment is the window area beside the lift area where the glass was designed in 2 separate piece Up & down that has gap between the glasses and the gap was big enough for kid to fall down if they were too naughty to reach there, so take good care of your kids when waiting for lift there,actually not a big problem as I don't think kids will normally go to that area. The staff ware very friendly.

    Reviewed November 22, 2018

    Dear Eayean, thank you for taking your time to write this review. Wer are delighted that you had enjoyed your stay with us. We have noted your feedback and will work on further improvements and sincerely hope we will be able to welcome you back soon, allowing us another opportunity to serve you better. Best regards, Liaw May Choo - Assistant Residence Manager

    Responded November 23, 2018
    Citadines Uplands Kuching
    8.8
    Excellent
    MOHD from Malaysia
    Business traveler
    1 Bedroom Executive
    Stayed 1 night in October 2018

    Unexpected of the room. Thought its just a room buat act an apart with a room inside”

    Suitable for a family visit or a group visit to kuching. U can even cook inside and tge facilities are superb. Just that place need a car to go to kuching waterfront (where the centre of attraction are)

    Reviewed November 03, 2018

    Dear Mohd, thank you for your review and rating given to us. We are happy you enjoyed your stay and making us your preferred accommodation in Kuching. We hope to welcoming you back again soon. Warm Regards, Liaw May Choo - Assistant Residence Manager

    Responded November 17, 2018
    Citadines Uplands Kuching
    8.0
    Excellent
    Lim from Singapore
    Family with young children
    2-Bedroom Premier Apartment
    Stayed 3 nights in August 2018

    Good Location Hotel in Kuching”

    This hotel/serviced apartment is located at a relatively good area. The Spring Mall is just across the road, via a overhead bridge, and there are a several eating places beside the hotel. The building is attached to a tiny shopping complex. There are a couple of cafes, pizza and a small mart. The 2-bedroom is of relative good size and clean. Service is good. Its managed by Ascott Residence. The breakfast is of limited variety. Dishes are mostly the same though they change a couple of dishes like their fried rice changing with Kolo mee. Their fried kolo mee is great, though i cant say the same for the fried rice.

    Reviewed August 22, 2018

    Dear Lim, thank you for your review. We are happy you enjoyed your stay and making us your preferred accommodation in Kuching. We hope to welcoming you back again soon. Warm Regards, Liaw May Choo - Assistant Residence Manager

    Responded September 13, 2018
    Citadines Uplands Kuching
    10.0
    Exceptional
    Vivi from Indonesia
    Family with young children
    1 Bedroom Executive
    Stayed 1 night in June 2019

    Nice place ”

    Near to every where in kuching and easy to find grab car

    Reviewed June 26, 2019

    Dear Vivi, thank you for your time writting this reveiw and making us your preferred accommodation in Kuching. We hope to welcoming you back again soon. Warm Regards, Liaw May Choo - Assistant Residence Manager

    Responded July 01, 2019
    Citadines Uplands Kuching
    8.4
    Excellent
    Yvonne from Malaysia
    Family with young children
    1 Bedroom Executive
    Stayed 1 night in April 2019

    value for money”

    value for money, friendly staffs & comfy

    Reviewed June 24, 2019

    Dear Yvonne, thank you for your time writting this reveiw and making us your preferred accommodation in Kuching. We hope to welcoming you back again soon. Warm Regards, Liaw May Choo - Assistant Residence Manager

    Responded July 01, 2019
    Citadines Uplands Kuching
    10.0
    Exceptional
    Vivi from Indonesia
    Family with young children
    1 Bedroom Executive
    Stayed 2 nights in June 2019

    Location in front of Spring mall”

    Good location just 25 munite to airport and easy to take grab car

    Reviewed June 18, 2019

    Dear Vivi, thank you for your time writting this reveiw and making us your preferred accommodation in Kuching. We hope to welcoming you back again soon. Warm Regards, Liaw May Choo - Assistant Residence Manager

    Responded July 01, 2019
    Citadines Uplands Kuching
    8.0
    Excellent
    Alex from Malaysia
    Business traveler
    Studio Premier
    Stayed 1 night in April 2019

    good”

    good place

    Reviewed June 12, 2019

    Dear Alex, thank you for your time writting this reveiw and making us your preferred accommodation in Kuching. We hope to welcoming you back again soon. Warm Regards, Liaw May Choo - Assistant Residence Manager

    Responded June 13, 2019
    Citadines Uplands Kuching
    12345
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    Citadines Uplands Kuching
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