For A Pleasant Stay Near the Heart of the City”

This is one of the nicer places to stay when you want to be closer to the heart of Cebu City. It’s clean with really nice comfy pillows and sheets that you will only find in five star resorts. The staff are friendly and accommodating, though I felt like they are understaffed during late night hours. What I particularly like about the accommodation is the extra touch that they put by providing toiletries and even slippers so that you will be comfortable and covered during your stay. They also have a nice assortment of souvenirs and Philippine goodies on display at the lobby ready for purchase by anyone who wants to take a Cebuano memento with them. They also provided a shuttle bus to Ayala during a very busy day of festivities—the Sinulog 2019. Overall, I was impressed by the hospitality and service that I got from my stay in this hotel. The ambience, and the nicely decorated lobby is a bonus.

Zero Customer Service”

Arrived soaking wet at the hotel at exactly 2:00 pm wanting nothing more than to checkin and dry up and freshen up but what did they tell me? My room is not available for another 30 minutes to 1 hour. I mean seriously? And I was curtly dismissed to the lobby without as much as apologizing for the inconvenience or offering me a hot drink or something. I am not trying to be entitled here - just voicing out the fact that I did arrive here on time and the checkin time is 2:00 PM. And after one hour I went back to them and they couldn’t even remember my name and they totally forgot that I was waiting for the room!

Wifi hardly working, ok hotel”

This was an average stay, I had to work from the foyer as the wifi was horrible from the room. Air con was old so sounded really loud. Hot water was pretty much not working at all. Drinks in the bar are overpriced, much cheaper nearby. I won’t stay here again. 6/10

Ok but....”

It was quite disappointing that the 2nd time I stayed with them they refused to give me official receipt. They gave the first time but during my last stay they said it was Agoda who should be giving me OR. Such a let down. Won't stay with them anymore.

Room 713 review”

2nd time to stay here. The room was okay but the restroom is outdated. There are stains on the tile floor and the sink has a leak. We reported it but they didn’t fix it. AC was not working fine also. 16C and it was not cold so we reported it. They were nice to changed the ac unit itself. I hope they don’t use that ac unit anymore or at least fix it before using for another room. Housekeepers are good also. I think they like cleaning our room. They always asked if we need housekeeping. Food was ok. Plenty of food but it was the same food every morning. We stayed here for 3 nights so imagine eating the same food every morning.

Good Value, comfortable place, great service.”

This hotel is a great compromise between budget and luxury. The staff is eager to please and attentive. I would recommend anyone stay here. They provide in room amenities similar to much higher end hotels. The beds were great, the room was nice, the lighting in the rooms is excellent, warm quality. I would recommend over the nearby Mezzo hotel. The difference is quality of service is palpable. Thanks to Citi Park, and I hope to stay here again :)

Exceptional”

Everything is almost perfect but the internet is very slow😊

Nice”

Cozy

Staff”

The staff was very friendly and helpful. Room was quiet. The bed was big and soft.

Exceptional”

Good value for money. Excellent staff and facilities. So comfortable to stay in with young children.

Clean and good value for money”

The room is spacious and very clean as well as the bathroom. Complete with toiletries. Lots of pillows. Good breakfast. Very ideal location, close to shops. Just one think that I think needs a bit of an upgrade is the lighting inside the room. It's just too dim for my preference.

Ideal Location”

I saw Citi Park on my way to another hotel previous to this trip and I thought I would try this in my next visit. Good decision for me since there were a lot of food joints within walking distance that were still open when I arrived late in the evening. The staff were friendly, room was clean and the location was just right. It was just a few minutes from Ayala and no more than 20mins from the airport (at least that time that I landed). The buffet breakfast was good and for the price, it was more than SULIT.

A great value.”

Due to bad weather our trip out of Cebu City was delayed a night. We needed a room and fast. We chose Citi Park Hotel because of the location and it had the 3 rooms we required at an acceptable price. Overall we were quite impressed with what we received for the price. Staff was extremely helpful, towels were the freshest we've seen with no overpowering scent. The room was clean and quite spacious. Additionally, the amenities were sufficient for our needs. Unfortunately, our schedule required us to leave early, so we were not able to stay for the included breakfast. The Citi Park Hotel will be at the top of our list when we return to the area.

Spot on every time. Superb staff.”

We stayed here twice this time around. We left here for an Island break and then returned back here because it is where we wanted to be. We have had excellent experience here with the staff and it makes us feel most welcomed. Food was excellent. Pricing is good and variety is above average. We had two Double rooms well located. Housekeeping staff were very efficient and attentive to our needs on this occasion. I injured my foot while away and the Hotel were kind enough to lend me the use of a wheelchair. I could not ask more. We enjoyed our second stay as we did our first previously. Well done CitiPark. Our stay this time round was a 4.8 out of 5. Thank you and see you again soon !

All the qualities of a Four Star”

Up until 2 years ago we enjoyed frequent visits here over a period of about 3 years. We noticed that the hotel rates were going up and we were getting similar treatment at half the price locally, so we stopped coming here for a while. Just recently we got married very close to here but the hotel we used for our reception was not very good. I made a decision for us to transfer to CitiPark for old times sake. I am so glad we did. The tariffs were lower and the staff were all absolutely spot on. I was greeted by the Manageress there and she kindly upgraded our Deluxe to a Matrimonial room. Fantastic. We were also shocked to find out that our favorite waiter Richard was still working in the dining area downstairs. He is an impressive guy because he knows how to serve and look after his guests attentively. He gets a 5/5 from us. We extended our stay and came back for more time there. The Citi Park hotel has always been one of our favorites and we will return here again and again. They are excellent value for money. I cannot believe they are not 4 star. Its a 4.9 out of 5 from us.

Very Popular place to stay for us.”

We have frequented this hotel over the last 3 years and we have come to the conclusion that it is probably the best hotel in Cebu for the money. The Staff are simply spot-on. Everything is taken care of from the moment you arrive there. The 'Pedros' Restaurant service is priced well and the buffet breakfast selections are great. (TIP - look out for Richard the waiter - he is a five star guy). Every time we visit the hotel we enjoy the atmosphere and the overall experience, and we will continue to stay there because it has become our favorite. Environmentally friendly too - Rating 9.8 from 10.

We keep coming back - Very good hotel.”

This occasion we stayed as a family group. Our stay this time was outstanding. My fiancee and I were given complimentary upgrade to Honeymoon suite because there were road repairs outside. The staff were willing to go the extra mile and may I take this opportunity to praise Richard for his waitering skills. Staff here are second to none. We have yet to find any fault at this hotel. This is why I keep going back there ! Thank you Citipark staff for making our stay a memorable one !

Real Value for money. Almost a Five Star.”

One of the best. We often return to this hotel because we feel so welcome here. The reception and breakfast staff are very polite and helpful. The rooms here are very well cleaned and are superb value for money. We will be going back there again soon.

Budget hotel for city tours”

There was hair on the food when we ate breakfast. Also, the shower in 1 of our rooms was broken. This was already my 4th time staying here and it happened only once. I suggest people who are on the go to stay in this hotel.

big comfort room”

Good value four star hotel in Cebu, not far from main city malls (taxi to Ayala about 65 PHP), nice very clean and big room, smiling staff and good kitchen. Could have wifi in the room, but LAN is very fast there. Overall good experience.