CITIC Hotel Beijing Airport
CITIC Hotel Beijing Airport
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"Comfortable and quality."

Jane

|

June 12, 2017

Superior - Bed CITIC Hotel Beijing Airport
Superior - Bed
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Lobby CITIC Hotel Beijing Airport
Lobby
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Lobby CITIC Hotel Beijing Airport
Lobby
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Interior view CITIC Hotel Beijing Airport
Interior view
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See map CITIC Hotel Beijing Airport
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Very good
Location
7.9
See all 53 photos CITIC Hotel Beijing Airport
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Very good
From 532 reviewsSee what guests said
7.3
/
10
Very good cleanliness
7.3
Value for money7.2
Distance to city center25 km
Location rating7.9
Nearest airportBeijing Capital International Airport (PEK)
Distance to airport3.7 km

Agoda Preferred Property

2018

Gold Circle Award Winner

  • Free airport transfer

  • Free Wi-Fi in all rooms!

  • Currency exchange

  • Hot tub

Room choices
This property is in high demand!Last booked 12 hours ago
Premier Loft
Premier Loft
...
  • Room size: 56 m²/603 ft²
  • Garden view
  • 1 king bed
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Deluxe
Deluxe
...
  • Room size: 36 m²/388 ft²
  • Non-smoking
  • 1 queen bed or 2 semi doubl...
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Superior
Superior
...
  • Room size: 26 m²/280 ft²
  • Non-smoking
  • 1 queen bed or 2 semi doubl...
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Standard Loft
Standard Loft
...
  • Room size: 46 m²/495 ft²
  • Non-smoking
  • 1 king bed
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Family Room
Family Room
...
  • Room size: 26 m²/280 ft²
  • City view
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Premium Suite
Premium Suite
...
  • Non-smoking
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Guest Room
Guest Room
...
  • Non-smoking
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Standard Suite
Standard Suite
...
  • Non-smoking
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Family Triple
Family Triple
...
  • Non-smoking
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Basic
Basic
...
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    Have a question for CITIC Hotel Beijing Airport?

    What people love about the property

    • "I had a great stay."

      Kimberly

      |

      July 2, 2016

    • "Nice and helpful staff."

      Ruoyuan

      |

      June 30, 2016

    • "Nice pool and gym."

      Christian

      |

      June 30, 2016

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    More about CITIC Hotel Beijing Airport

    More about CITIC Hotel Beijing Airport

    "The food was over priced and wasn''t very good."

    Wenjing

    |

    August 12, 2016

    An overview

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    Chinese cuisine
    Chinese cuisine
    Jiang Shang Yu Jia (Shou Dou Airport)
    220 m Chinese, Seafood
    Shu Guo Yan Yi Restaurant (Beijing Capital International Airport)
    270 m Chinese
    Wei HaiXing
    360 m Chinese, Seafood
    American cuisine
    American cuisine
    Laker's (Rongxiang Plaza)
    3.6 km American, Pizza
    Pie Squared Pizza
    6.5 km American, Italian, Pizza
    Asian cuisine
    Asian cuisine
    MaMa ShouYi Han Shi KaoRou
    340 m Asian, Barbecue, Korean
    Real Kungfu (Beijing International Airport)
    3.3 km Asian, Chinese
    Arirang barbecue
    3.6 km Asian, Barbecue, Chinese

    What they offer

    "The location is a good hotel."

    NAMIL

    |

    October 12, 2016

    Show less

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (532)Booking.com Reviews (679)
    7.3
    /
    10
    Cleanliness7.3
    Facilities7.0
    Location7.9
    Room comfort and quality7.2
    Service7.2
    Value for money7.2
    Provided by verified guests of Agoda
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    All guests (532)
    All room types
    Showing 471 verified guest comments
    12345
    5.6
    David from United States
    Business traveler
    Superior
    Stayed 1 night in October 2018
    Disappointed”
    after waiting for 40 minutes for late shuttle ... room was 26C ... too hot for me and no air con because it is October ... moved to another room ... cooler at +22C ... but had to keep window open and let in smog..
    Reviewed October 26, 2018
    5.6
    Andrew from China
    Solo traveler
    Superior
    Stayed 1 night in September 2018
    Don't expect much”
    This is a hotel that's best for in-transit flyers. Keep your expectations way down and it will be fine for a day's stay. Staff is great. Environment is extremely dated and amenities are limited.
    Reviewed October 02, 2018
    Thank you for choosing CITIC Hotel Beijing Airport. As the oldest 4 star hotel in airport area, after 20 years’ operation, we are facing some challenges in maintaining high service quality among all hotel facilities, and we are working on improving those aspects currently. Expecting to offer you different and better experience for your next stay with us, and looking forward to serve you again at CITIC Hotel Beijing Airport. Wish you a wonderful day ahead. Thank you.
    Responded October 22, 2018
    CITIC Hotel Beijing Airport
    8.8
    Excellent
    Bee from Singapore
    Business traveler
    Superior
    Stayed 1 night in May 2018
    Convenient transit hotel”
    Complimentary Airport shuttle provided
    Reviewed September 19, 2018
    Dear customer, thank you for choosing CITIC Hotel Beijing Airport. We are located in the center of Airport Industrial Zone, you may reach every single terminal of Beijing Capital Airport within 10 minutes by the shuttle bus we offered to our guests as a complimentary service. We're looking forward to serve you again in the near future.
    Responded October 22, 2018
    CITIC Hotel Beijing Airport
    4.4
    linda from United States
    Couple
    Superior
    Stayed 1 night in September 2018
    Acceptable”
    Staff aren't very friendly. No acknowledgement and unhelpful
    Reviewed September 17, 2018
    Thank you for staying with us. Your comments are indeed valuable to us, as they help us to exceed guest expectations and create value at every encounter. We really hope you can leave us comments & certainly will find a way to improve. In the near future, we look forward to welcoming you back.
    Responded October 22, 2018
    CITIC Hotel Beijing Airport
    2.4
    Myra from United States
    Group
    Standard Loft
    Stayed 1 night in November 2017
    Acceptable”
    we got scammed by them because we paid for a specific room . with a specific layout for beds and when we got there they did not give it to us and act like there was no such thing even with the photos and proof I provided.
    Reviewed September 12, 2018
    Dear customer, thank you for your time sharing with us your suggestions and comments, it's very important for us to further improve our service quality, and we wish to give you a better experience during your next stay with us. Looking forward to serve you again in the near future.
    Responded September 17, 2018
    CITIC Hotel Beijing Airport
    6.4
    Good
    Tennille from United States
    Family with young children
    Deluxe
    Stayed 2 nights in August 2018
    Short stay okay”
    If you need to be close to the airport because you have an early morning flight than I would say stay there. It is close to restaurants and located in a cool neighborhood. However, the actual hotel needs renovation. Additionally, they need a new cleaning service. The hotel reeks of smoke.
    Reviewed August 24, 2018
    Thank you for sharing your experience with us. We sincerely apologize for not exceeding your expectation. Facility upgrade is indeed our prior concern, since our hotel has already served its purpose more than 25 years. Every effort will be made to provide more satisfactory stays in the future.
    Responded September 17, 2018
    CITIC Hotel Beijing Airport
    10.0
    Exceptional
    WING from Hong Kong
    Business traveler
    Superior
    Stayed 1 night in November 2017
    I DON'T KNOW”
    BOOKED FOR A CUSTOMER, NOT SURE
    Reviewed August 16, 2018
    Thank you for staying with us. Your comments are indeed valuable to us, as they help us to exceed guest expectations and create value at every encounter. We really hope you can leave us comments & certainly will find a way to improve. In the near future, we look forward to welcoming you back.
    Responded September 17, 2018
    CITIC Hotel Beijing Airport
    8.8
    Excellent
    Joanna from United Kingdom
    Group
    Superior
    Stayed 1 night in August 2018
    Convenient and satisfactory airport hotel”
    This hotel served our purpose well for an overnight transit between flights. It's very close to the airport, though one has to take a somewhat circuitous route by road. There's an efficient free shuttle service. The rooms are comfortable with good a/c. Very quiet too. There's an attractive outside swimming pool. However the reason for only *** for cleanliness is that the changing facilities were dire and not at all clean. The hotel is in a lively neighbourhood area, with e.g. a 24 hour little grocery store nearby and a wealth of restaurants. We had an excellent meal in a restaurant opposite the hotel. Overall I recommend this hotel.
    Reviewed August 03, 2018
    Dear customer, thank you for choosing CITIC Hotel Beijing Airport. We are located in the center of Airport Industrial Zone, you may reach every single terminal of Beijing Capital Airport within 10 minutes by the shuttle bus we offered to our guests as a complimentary service. We're looking forward to serve you again in the near future.
    Responded August 14, 2018
    CITIC Hotel Beijing Airport
    7.2
    Very good
    Stephannie from China
    Solo traveler
    Superior
    Stayed 12 nights in July 2018
    I will stay here again but there are serious needs for improvements in the service.”
    I stay in the hotel anytime I need to be in Beijing. The rooms are spacious enough. I enjoy the all the shuttle services to/from airport and to City Locations. The pool and sports facilities are quite good. The housekeeping service is very good. The problem comes in direct customer service. I am an English speaker and I travel the world especially Asia and stay in many hotels and I was so surprised by the lapses in service this time. While the front desk would help with anything I asked, they were obviously unfriendly and resented having a request made. The front desk staff often would not make eye contact in such a way as to say: go away and not to bother me. It is problematic for me when a guest of the hotel is seen as too much trouble, rather than an opportunity to extend the brilliant Chinese hospitality commonly known to a 3-5 star hotel in China. I was further surprised that no service exist after midnight: I left at 3 AM for a 5AM flight but no bell service available.
    Reviewed August 01, 2018
    Dear customer, thank you for your time sharing with us your suggestions and comments, it's very important for us to further improve our service quality, and we wish to give you a better experience during your next stay with us. Looking forward to serve you again in the near future.
    Responded August 14, 2018
    CITIC Hotel Beijing Airport
    10.0
    Exceptional
    Greg from Canada
    Solo traveler
    Superior
    Stayed 1 night in July 2018
    Great selection of Facilities and Restaurants. Really liked the Room layout.”
    Excellent! Only thing I did not like was the automatically added gratuity in The Swiss Chalet. Food was excellent.
    Reviewed July 30, 2018
    Dear customer, thank you for your time sharing with us your suggestions and comments, it's very important for us to further improve our service quality, and we wish to give you a better experience during your next stay with us. Looking forward to serve you again in the near future.
    Responded August 14, 2018
    CITIC Hotel Beijing Airport
    8.0
    Excellent
    Jenny from China
    Family with young children
    Superior
    Stayed 2 nights in July 2018
    Meeting family in Beijing”
    We booked late so we got a good discount. We traveled to Beijing from another city within China to meet family at the airport and then go to the Great Wall the following day. The hotel was a great break in between travel for both families and great location for this. The pool was wonderful and there was lots around the hotel in terms of eating and quick, simple shopping. We would consider staying here again.
    Reviewed July 29, 2018
    Dear customer, thank you for choosing CITIC Hotel Beijing Airport. We are located in the center of Airport Industrial Zone, you may reach every single terminal of Beijing Capital Airport within 10 minutes by the shuttle bus we offered to our guests as a complimentary service. We're looking forward to serve you again in the near future.
    Responded August 14, 2018
    CITIC Hotel Beijing Airport
    4.8
    sarangerel from Mongolia
    Couple
    Superior
    Stayed 1 night in July 2018
    airport hotel”
    old hotel
    Reviewed July 16, 2018
    Thank you for staying at CITIC Hotel Beijing Airport & sharing your experience with us. As the very first official 4 star hotel in the entire airport area, we fully aware of our long history. We are committed to constantly renewing and remodeling outdated facilities, as well as providing hospitable service like your home away from home. See you next time.
    Responded August 14, 2018
    CITIC Hotel Beijing Airport
    8.0
    Excellent
    andre from United States
    Solo traveler
    Superior
    Stayed 3 nights in July 2018
    Good hotel ”
    Nice and clean. I like staying in this hotel. And comfortable
    Reviewed July 14, 2018
    Thank you for staying at CITIC Hotel Beijing Airport. Opened in the early 90’s as the very first official 4 star hotel in the entire airport are, we are fully aware of our long history, yet we strive to provide quality services that have been widely recognized both domestically and internationally. Have a nice day!
    Responded August 14, 2018
    CITIC Hotel Beijing Airport
    8.0
    Excellent
    Chin from Australia
    Couple
    Superior
    Stayed 1 night in March 2018
    Convenient Beijing Transit Airport Stay”
    Convenient hotel for transit passengers. The free hotel/airport shuttle bus is very handy.
    Reviewed April 03, 2018
    Dear customer, thank you for choosing CITIC Hotel Beijing Airport. We are located in the center of Airport Industrial Zone, you may reach every single terminal of Beijing Capital Airport within 10 minutes by the shuttle bus we offered to our guests as a complimentary service. We're looking forward to serve you again in the near future.
    Responded April 27, 2018
    CITIC Hotel Beijing Airport
    5.6
    Phillip from United Kingdom
    Solo traveler
    Superior
    Stayed 1 night in February 2018
    Disappointing ”
    The hotel was near the airport and personally I think this is the only thing in its favour. Overall I was quite disappointed with the hotel, though this may be because I went on Chinese New Year and this may have something to do with the service I received. I had to wait for about 5 minutes for someone to come to the reception to book me in, despite other members of staff seeing me there. The room was clean and well maintained but the internet, while free, was so slow and unreliable that it couldn't be used. The following morning I asked where the shuttle bus was for the airport and I was pointed the place and said it would be 5 minutes but after 15 minutes no bus. When I asked when the bus would come I was told it went 5 minutes ago so it would have be nice if someone told me that the bus had arrived. In summary the hotel has potential but need to sort out the staffing and make sure they receive training on customer service as well as sorting the wifi.
    Reviewed February 19, 2018
    Thank you for taking time to give us your feedback & deeply sorry for the inconvenience caused, we will strengthen staff training for improving all service quality, trust it can be bring a new experience to your next Beijing trip, look forward to welcoming you back soon.
    Responded April 27, 2018
    CITIC Hotel Beijing Airport
    5.2
    Armando from United States
    Business traveler
    Standard Loft
    Stayed 1 night in December 2017
    Dated”
    Allows pets
    Reviewed December 22, 2017
    Thank you for staying at CITIC Hotel Beijing Airport & sharing your experience with us. As the very first official 4 star hotel in the entire airport area, we fully aware of our long history. We are committed to constantly renewing and remodeling outdated facilities, as well as providing hospitable service like your home away from home. See you next time.
    Responded December 25, 2017
    CITIC Hotel Beijing Airport
    8.0
    Excellent
    Evgeny from Russia
    Business traveler
    Superior
    Stayed 1 night in December 2017
    Good option for layover”
    Staff gave a controversial information on shuttle bus schedule, One guy at the reception told there is a bus every hour at night, then another lady told there are no buses at night. Hint: go out and check the bars around. Much better than hanging in the hotel itself
    Reviewed December 03, 2017
    Dear customer, thank you for choosing CITIC Hotel Beijing Airport. We are located in the center of Airport Industrial Zone, you may reach every single terminal of Beijing Capital Airport within 10 minutes by the shuttle bus we offered to our guests as a complimentary service. We're looking forward to serve you again in the near future.
    Responded December 25, 2017
    CITIC Hotel Beijing Airport
    7.2
    Very good
    Simon from Australia
    Solo traveler
    Superior
    Stayed 1 night in November 2017
    Great airport hotel but some noticeable downsides..”
    I found this hotel clean and functional. The facilities seemed good. The hotel is close to the airport. Some negatives - I couldn't find the airport shuttle station for this hotel. There was no obvious signage. However the Hilton and other hotels had clear signage at their airport bus stops. I ended up having to take a taxi. The check in process was the rudest and most abrupt I have ever experienced. I checked in with one word from reception - "passport!". My passport was then copied and slapped back down on the desk along with a key card and room number. Not another word was spoken during the whole check in process. I am used to abrupt treatment at hotels in China - particularly Beijing - but this young woman really needs to learn some basic polite customer service. Is it really that hard to say "can I have your passport please" and to at least make eye contact a couple of times. Otherwise, this hotel was quite good for a short stay.
    Reviewed November 21, 2017
    Dear customer, thank you for your time sharing with us your suggestions and comments, it's very important for us to further improve our service quality, and we wish to give you a better experience during your next stay with us. Looking forward to serve you again in the near future.
    Responded December 25, 2017
    CITIC Hotel Beijing Airport
    8.8
    Excellent
    Fred from Australia
    Couple
    Superior
    Stayed 1 night in November 2017
    Ideal for stop over accommodation”
    Easy to find, shuttle bus (pillar 5 bus area) on time 10 min travel. Nice hotel toothbrush and paste supplied, Very good eateries just outside gate and some reasonable fashion shops.
    Reviewed November 16, 2017
    Thank you once again for taking the time to give us your feedback, and we look forward to welcoming you once again at CITIC Hotel Beijing Airport.
    Responded December 25, 2017
    CITIC Hotel Beijing Airport
    7.2
    Very good
    Ho from Malaysia
    Family with young children
    Superior
    Stayed 1 night in November 2017
    Very good”
    One thing is the very smelly of smoke although it’s non smoking room
    Reviewed November 15, 2017
    Thank you very much for sharing your experience with us. As you mentioned, we are looking into the matter very seriously and hoping to improve the situation to the point that we are in line with the great atmosphere in the 4 star hotel. Thank you again for sharing your feedback, and we hope to be able to welcome you back to the hotel
    Responded December 25, 2017
    CITIC Hotel Beijing Airport
    12345
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