7.9
Very good
13.5% this month
/10
(9,208 reviews)See what guests said
Highly rated by guests – 84% would recommend
Highly rated by guests – 84% would recommend
Housekeeping506
Shops101
Car Park57
See map
8.4

Excellent

Location rating score

Excellent location - 100 meters from city center
Popular neighborhood
Parking
FREE
Popular landmarks
1st Avenue Mall 160 m
The Swagger Salon 180 m
Hin Bus Depot 190 m
Tech Dome Penang 200 m
Penang House of Music 210 m
Komtar Bus Terminal 210 m
Asia Comic Cultural Museum 220 m
Komtar Complex 230 m
George Town 230 m
Popular Bookshop 240 m
Nearby landmarks
Armenian Street 810 m
Khoo Kongsi 870 m
Cheong Fatt Tze - The Blue Mansion 1.15 km
Pinang Peranakan Mansion 1.39 km
Penang Fort Cornwallis 1.94 km
Kek Lok Si Temple 6.39 km
Batu Ferringhi Beach 11.52 km
Entopia 13.19 km
Escape Theme Park 13.29 km
Cititel Express Penang Hotel

"Sparkling clean with separate shower stall - which is perfect."

Natalie - March 17, 2020
Standard Queen Room - Guestroom Cititel Express Penang Hotel
Lobby Cititel Express Penang Hotel
Bathroom Cititel Express Penang Hotel
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Free Wi-Fi

Cititel Express Penang Hotel

No. 123, Nordin Street, Georgetown, Penang, Malaysia, 10300 - See map
Property highlights
Hygiene Plus
This property has self-selected and self-certified the hygiene measures
Learn more
Check-in [24-hour]
Hassle-free check in
Close to Armenian Street
Within 810 m of property
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
  • 210 meters to public transportation

  • Located in heart of Penang

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

Cheaper than 93% of all properties in Penang in the last 24 hoursCompared to 2,627 Penang properties at Agoda for various dates
Value for money8.0
Distance to city center33.7 km
Location rating8.4
Nearest airportPenang International Airport (PEN)
Distance to airport14.3 km

Rooms available at Cititel Express Penang Hotel

Very good
Room comfort & quality
7.6
Family Room
...
  • Room size: 29 m²/312 ft²
  • City view
  • 2 single beds and 1 queen b...
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Standard Twin Room
...
  • Room size: 14 m²/151 ft²
  • City view
  • 2 single beds
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Superior Room
...
  • Room size: 16 m²/172 ft²
  • City view
  • 2 single beds
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Standard Queen Room
...
  • Room size: 14 m²/151 ft²
  • City view
  • 1 queen bed
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Double Or Twin Standard
...
  • Room size: 14 m²/151 ft²
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Standard Queen Room
...
  • Room size: 14 m²/151 ft²
  • Shower
  • 1 queen bed
Enter dates to see prices
Standard Room
...
  • Room size: 14 m²/151 ft²
  • Shower
  • 2 single beds or 1 queen be...
Enter dates to see prices
Superior Room
...
  • Room size: 16 m²/172 ft²
  • 2 single beds
Enter dates to see prices
Double Standard
...
  • Room size: 14 m²/151 ft²
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Family Room for 4 persons (Bed and Breakfast)
...
  • Room size: 28 m²/301 ft²
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Frequently asked questions

What time is check-in and check-out at Cititel Express Penang Hotel?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Cititel Express Penang Hotel?

For those who wish to drive their own cars, Cititel Express Penang Hotel has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Penang with private transportation, the hotel can arrange both taxis or car rental.

Is breakfast offered at Cititel Express Penang Hotel?

Wake up to a great continental breakfast at Cititel Express Penang Hotel. Adults can enjoy breakfast offered with an additional charge of 42 MYR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Cititel Express Penang Hotel?

Cititel Express Penang Hotel features an on-site restaurant for your dining convenience. Dishes are served in a la carte during opening hours.

Can special events be hosted at Cititel Express Penang Hotel?

Large events and gatherings such as weddings can be hosted at Cititel Express Penang Hotel.

What is the smoking policy at Cititel Express Penang Hotel?

Cititel Express Penang Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

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Explore the neighborhood

What people love about Cititel Express Penang Hotel

  • 9.2
    Exceptional
    Location

    "Cheap , strategic and near to all attractions around"

    farhana

    |

    February 26, 2020

  • 7.2
    Very good
    Location

    "Pro- value for money, great locality near komtar"

    Awang

    |

    March 10, 2020

  • 8.0
    Very good
    Cleanliness

    "Appreciate clean white towels and bed linen."

    YEOW

    |

    February 6, 2020

Property ranking|Compared to 2,627 Penang properties
See all rankings
Room comfort score
7.6/10
Cheapest price score
Location score
8.4/10
Cleanliness score
8.1/10
Better than
94
%
of Penang properties
Better than
93
%
of Penang properties
Better than
92
%
of Penang properties
Better than
90
%
of Penang properties
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Overall rating:
7.9
Very good
7,213 reviews
Cleanliness
8.1
Facilities
7.1
Location
8.4
Read all reviews >
What travelers say they love:
Very good if you need a location near the attractions.
Syed from Malaysia
Family with young children
More about Cititel Express Penang Hotel

More about Cititel Express Penang Hotel

When visiting Penang, you'll feel right at home at Cititel Express Penang Hotel, which offers quality accommodation and great service. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel offers easy access to the city's must-see destinations.

Simply put, all the services and amenities you have come to expect from CHM Hotels are right in the comfort of your own home. This hotel offers numerous on-site facilities to satisfy even the most discerning guest.

In addition, all guestrooms feature a variety of comforts. Many rooms even provide television LCD/plasma screen, internet access – wireless, non smoking rooms, air conditioning, wake-up service to please the most discerning guest. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Whatever your purpose of visit, Cititel Express Penang Hotel is an excellent choice for your stay in Penang.

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Most talked about facilities

Housekeeping
403 mentions
Breakfast
114 mentions
Food & Dining
61 mentions
Swimming Pool
26 mentions

What they offer

8.0
Very good
Bathroom

"Chances of towel drop into the toilet bowl is great!"

YEOW

|

February 6, 2020

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

American
Asian
Continental
Halal
Vegetarian

Restaurants on site

Enoshima Japanese Restaurant
Cuisine:Japanese
Menu:Buffet

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Cititel Express Penang Hotel from real guests

Provided by verified guests of Agoda
Agoda Reviews (7213)Booking.com Reviews (1995)
7.9
/
10
Cleanliness8.1
Facilities7.1
Location8.4
Room comfort and quality7.6
Service7.9
Value for money8.0
High score for Penang
Rating
9+ Exceptional (662)
8-9 Excellent (446)
7-8 Very Good (957)
6-7 Good (355)
<6 Below Expectation (502)
Time of the year
Mar - May (605)
Jun - Aug (844)
Sep - Nov (702)
Dec - Feb (771)
All guests (7213)
All room types
All languages

Show reviews that mention 

Showing 2922 verified guest comments
12345
9.2
Exceptional
Kai from United Kingdom
Group
Family Room
Stayed 2 nights in November 2017

Value for money, cosy and clean”

Room and facilities-- Stay was value for the price 4 adults in a room. *double bed and two single beds). Showering facilities were clean and good, with basic toiletries (e.g. towels, toothbrushes) provided. Room was separated into two halves, each with a TV. Beds was clean and cosy. Hairdryer and kettle were provided. View over Penang was splendid on 15th floor. Left luggage was available after checkout. Location-- Located behind St Giles Hotel and easily accessible from its entrance through a short walkway. Some cab drivers who find it difficult to pinpoint the actual entrance of Cititel Express can easily do drop-offs at St Giles. Cititel Express is convenient for touring around Georgetown, less than 5mins drive from Penang Famous Chendol and Laksa, less than 10mins drive away from Lebuh Cannon and Lebuh Armenian, and around 10-15mins drive away from Gurney Plaza. Three shopping malls are located in walking distances across the street.

Reviewed December 03, 2017
9.2
Exceptional
LAI from Malaysia
Family with teens
Standard Queen Room
Stayed 1 night in August 2016

Fantastic location near shopping mall and eateries. Easy to walk around no need to drive out .”

The hotel room is petite but the cleanliness of the entire room is impressive for a 2 Star Hotel. We were lucky as onr of our room has a beautiful seaview better than any 5 Star hotel in Ferringhi. The bathrooms is very clean and a reasonable good size. Would definitely request tobfriends and family. We encountered a problem when we booked online with Agoda.com. We keyed in our room reservations for 2 Std Room at USD37 a night stay (16-17 Aug 2016) without breakfast but when we checked into the hotel, the Front Office Desk informed us our booking was bfor 2 Std Room x 2 Nights (17-19 Aug 2016) and my credit card was charged fir RM658.19. The hotel staff helped us by giving us Agoda.com customer service to rectify our room reservations date to change for 1 night stay instead of 2 nights. Got a mail from Agoda.com that they refund me the balance of RM329.00 after minus our our room stay for 1 night and it will take at least 30 days to get back my balance of money refund. The online booking is rather confusing otherwise we enjoyed our stay very much at Cititel Express Penang. Will definitely be back next time on holiday in Penang

Reviewed August 18, 2016
9.2
Exceptional
Tracey from Australia
Solo traveler
Standard Queen Room
Stayed 6 nights in November 2018

Great hotel in a decent location, however staff have not responded to emails regarding lost property”

Cititel Express is a high rise hotel located across from Penang’s Komtar The Top attraction. It is also adjacent to 1st Avenue Mall that has Starbucks, H&M. The malls are quite average in Penang. The standard queen room was good size for a solo traveller such as myself, and would be ok for couples too, although there is one stand for one luggage only. No issues with the room whatsoever. House keeping would be willing to clean room as late as 4pm which was great. There are no facilities such as pool or gym, however there is room service with absolutely delicious foods such as fried rice, char Kway teow (highly recommended), spaghetti bolognese, sandwiches which are roughly 30MYR without tax. Within the hotel premises is a Japanese restaurant called Enoshima which serves great food also. The reception staff are efficient and friendly and provided some travel tips as well as a map of Penang’s famous landmarks and street art. I am unimpressed with the lack of communication from this hotel though. Unfortunately I had left behind 2 power banks in the room and checked out, and even waited at reception for a good 20mins and nothing was said. They have also not replied to emails sent through Agoda and email twice.

Reviewed December 09, 2018
9.6
Exceptional
Ming from Malaysia
Couple
Standard Queen Room
Stayed 1 night in December 2019

Value for money. ”

Second time to stay in Cititel Express Penang. Despite the budget price, the room and hotel is great and cozy. Water dispenser is also provided at the hotel lobby. Ample parking space too. Just a slight turn off is the room sound proofing as you can heard some sound from the corridor or upper floor. Overall, nice stay! Definitely will come back again for next stay!

Reviewed December 30, 2019

Dear Ming, Thank you so much for the feedback! I am glad that you enjoy the room and parking facility of our hotel. We sincerely looking forward to serving you again in the near future.

Responded December 31, 2019
Cititel Express Penang Hotel
9.2
Exceptional
Yeow from Singapore
Solo traveler
Standard Queen Room
Stayed 3 nights in March 2016

Great stay, good location and friendly staff”

This is my first time staying at Cititel Express Penang Hotel and definitely won't be the last. The staff at the hotel are very effecient and always putting on a smile when I see them at the lobby or along the corridor. What makes me feel so welcome is the nice gesture of the housekeeping staff. Overall I enjoyed my stay here. A job well done!

Reviewed March 20, 2016
9.6
Exceptional
Seak from Malaysia
Business traveler
Standard Queen Room
Stayed 1 night in August 2019

Good location and room design are contemporary”

Good hotel. Please becareful to search the correct Cititel in Wave or inform the taxi driver. There are 2 Cititel in Penang and this is the smaller one called Cititel Express. Go down from the lobby, walk to your left then turn right will find the famous Penang Hokkien Mee stall.

Reviewed December 17, 2019

Dear Seak, Thank you so much for the feedback! I am glad that you enjoy the location and room in our hotel. We sincerely looking forward to serving you again in the near future.

Responded December 18, 2019
Cititel Express Penang Hotel
9.6
Exceptional
Megat from Malaysia
Couple
Standard Queen Room
Stayed 1 night in October 2019

Good !”

Great hotel ! In penang there are 2 cititel hotel. Cititel express and cititel hotel. Earlier we came to wrong hotel, cost us RM6 to pay parking and the parking uncle wouldnt refund back the money. he said that he already print the receipt.

Reviewed October 09, 2019

Dear Megat, Thank you so much for the feedback! I am glad that you enjoy staying at our hotel. We sincerely looking forward to serving you again in the near future.

Responded October 14, 2019
Cititel Express Penang Hotel
9.3
Exceptional
nazreen from Malaysia
Solo traveler
Standard Twin Room
Stayed 1 night in November 2015

Great, Comfortable, Value for Money hotel”

location, hotel & room ambience, value for money

There were 2 of us, the hotel room size was just nice for both of us. The location was great. Opposite the avenue mall and KOMTAR; walking distance. As the hotel is fairly new, the room is clean, the bed is comfy, and the housekeeper was very quick to respond with our requests, even past midnight. This was my 2nd Cititel Express experience after spending a night at another one in Ipoh, Perak. I can say that they have been very reliable and consistent so far. Definitely will be staying here again whenever I'm on quick visit.

Reviewed November 13, 2015
9.2
Exceptional
Nur from Malaysia
Family with young children
Standard Queen Room
Stayed 1 night in June 2020

Nice Hotel”

Firstly, we booked at Cititel Express but have been upgrade to St Giles Wembley due to Cititel closed during MCO. My parents so excited about the new room and the view is facing Penang Komtar. Thank you so much for your hospitality through our stay.

Reviewed August 16, 2020

Dear Nur, Thank you so much for the feedback! I am glad that you enjoy staying at our sister hotel. We sincerely looking forward to serving you again in the near future.

Responded September 28, 2020
Cititel Express Penang Hotel
10.0
Exceptional
Goh from Malaysia
Couple
Standard Queen Room
Stayed 1 night in September 2018

Value to stay at Georgetown ”

This is our 2nd times to stay at Cititel Express, I quite alike the location of this hotel and it reasonable price. And with free carpark. Next time i still will stay here again. The only things i dont like is the room is very small. But still comfortable to stay with it modern renovation.

Reviewed September 12, 2018
9.6
Exceptional
Yap from Singapore
Family with young children
Family Room
Stayed 3 nights in June 2018

Family room”

I book a family room with Citiel express Penang Hotel. The room was separated into two room one queen size bed and two single bed. I like the concept of the room. The location is good got a lot of nice food nearby. If I go travel to Penang will book Citiel express Penang Hotel again.

Reviewed June 18, 2018
10.0
Exceptional
Jaycee from Malaysia
Couple
Standard Queen Room
Stayed 4 nights in July 2017

Clean and Nice.”

Stayed in this hotel for a week to visit family and attend a wedding at another hotel. Location is good as it is central Georgetown. Walked to most attractions nearby on foot and also took Grab to the airport. Close to famous Penang Curry Mee and Hokkien Mee place at 888 Kopitiam just up to the left side of the hotel up the road and in the morning there is a roadside breakfast place with local coffee and kaya butter toast run by two elderly ladies to the right side of the hotel. Overall a nice hidden place. You will need a car to get to good Penang food. Will definitely return to this hotel.

Reviewed March 10, 2018
10.0
Exceptional
Kevin from Indonesia
Family with teens
Standard Queen Room
Stayed 3 nights in March 2016

A weekend getaway”

cleanliness, friendliness, location

It was good even though room is a bit small, it is enough for 2 so I chose this hotel to let my mom have a good first time in Penang we went around Georgetown by taxi and used to be back to hotel by walking (Since we've realised that hotel location is near from mall and hawker central in lorong Baru which is GREAT too!) We asked for housekeeping, 2 of them in different days, left nice notes to us it was 1 from Ang (Orange paper) and Abud (Green paper) though they could personalise it but, never mind. It's good to keep up (Sorry if I misspelled their names) Good receptionists as well, most of them are nice and helpful especially those staff who have been working since 10 March 2016 (Afternoon) - 13 March 2016 (Afternoon) Great job and definitely will come back next time. Thank you very much :)

Reviewed March 14, 2016
9.0
Exceptional
Min from Malaysia
Solo traveler
Standard Queen Room
Stayed 1 night in September 2015

Price is ok, sound proof system is not very well”

Location, price

It was a pleasant stay, just that the room is rather small, which is understandable as it's a 'express' version of Cititel. Also, the sound-proofing system is not well done as both my friend and I can hear people walking and talking and some kids were running around along the walkways during late night and early morning, and hence sleep-quality could be affected. Also, the parking entrance has no obvious direction and I had to go around a few times around the building and the road behind to figure out where exactly it was.

Reviewed October 09, 2015
8.8
Excellent
Syarifah from Malaysia
Solo traveler
Standard Queen Room
Stayed 2 nights in November 2018

Good location, decent hotel”

For accommodation in the heart of George Town, you can't go wrong with Cititel Express. The rooms may be small ('cosy' is the more attractive term), but they're equipped with all the basics you need to make your stay more than comfortable. The hotel's central location means it's close to many of George Town's popular hot spots. Across the road there's also a kopitiam serving one of the best kopi ais in town. If I had to make a few small complaints it would be that there were some ants near my bathroom sink, the shower's water pressure could have been stronger, and the room's dustbins were kept unlined. A 3-in-1 soap/shampoo/conditioner is all that's provided, so if that sounds a bit dodgy to you, do remember to bring your own shampoo, conditioner and soap! But of course, these are all minor gripes; I'd definitely stay here again on my next visit.

Reviewed November 28, 2018
8.7
Excellent
Lee from Malaysia
Business traveler
Standard Queen Room
Stayed 2 nights in June 2015

New and Clean Hotel for all”

Location, Room cleanliness and Value for money

Clean, good location and value for money, this is due to Cititel Express Penang is a new hotel and hope that they can maintain its standard and price.

Reviewed July 19, 2015
8.8
Excellent
Andrew from Australia
Couple
Standard Queen Room
Stayed 3 nights in February 2019

Good location, good hotel”

Located just behind a 4* hotel called The Wembley and there is a connecting walkway for short cut walk to Komtar and shopping malls on Jalan Magazine. Good location to catch many buses (including airport bus) at Komtar to go around Penang. Reception staff are friendly and helpful. Hotel is modern, clean and provides chilled or hot drinking water near the reception. Room is small but cosy with good amenities. Bed is comfortable. TV has many English channels. Some channels were not clear and the technician fixed it quickly. Recommended 3* hotel to stay in Georgetown.

Reviewed March 23, 2019
8.0
Excellent
Cecilia from Malaysia
Family with teens
Standard Queen Room
Stayed 2 nights in December 2018

Very good”

The property is pretty new. Transformed from a cinema to hotel. The location is fantastic, just a stone throw away to shopping mall like Gama, 1st Avenue n Komtar. We walked from hotel to Khoo Kongsi, clans jetty, we explore the street arts/mural street n Chowrasta market. All within a 5-15mins walking distance. Hotel also closed to a hawker center with famous 888 hokkien/prawn mee. However, I would like to highlight about the basin in room #2245. The basin is clogged, thus the water drainage is pretty slow. The bed sheet is dirty with stains. I'm staying here for 2 nights, the house keeping staff never make an effort to change bed sheet. The stains are still there during my 2nd night. Overall, me n my family had a great experience in Cititel Express despite the above mentioned issues. Would appreciate if the management could look into the above matters to ensure the problem has been fixed. I'll definitely come back to this hotel again in the near future. Keep up the good work!

Reviewed December 29, 2018
8.4
Excellent
Ben from Malaysia
Group
Superior Room
Stayed 3 nights in January 2016

Opinion from a local”

In general we are satisfied with our stay. Things for improvement: a) staircase of carpark, certain level is not lit. Once the access door is closed inside is completely pitch dark. b) Cititel Express own website show no room available, but through Agoda we are able to book it. This completely puzzle me! Why? c) I checked-in at around 11 plus pm, but I notice the lobby itself only has a lady receptionist by her own. Where is the security guard on duty, not even at the main entrance? Isn't it unsafe to leave her alone? In contrary, next door St. Giles hotel's security is much better. There are rooms for improvement and I wish to come back again :)

Reviewed January 31, 2016
8.8
Excellent
Mohamed from Malaysia
Couple
Standard Twin Room
Stayed 1 night in November 2019

Good hotel”

Good strategic location and walking distance to shopping mall. Enough parking lots even though it located in the same building or side by side with Wembley Giles Hotel. After your park your car, just follow the arrow and proceed to Cititel Express lobby using a lift. The room is just nice and clean.

Reviewed December 03, 2019

Dear Mohamed, Thank you so much for the feedback! I am glad that you enjoy the location and room of our hotel. We sincerely looking forward to serving you again in the near future.

Responded December 04, 2019
Cititel Express Penang Hotel
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