Location rating score
"Sparkling clean with separate shower stall - which is perfect."
210 meters to public transportation
Located in heart of Penang
Free Wi-Fi in all rooms!
|Value for money||8.0|
|Distance to city center||33.7 km|
|Nearest airport||Penang International Airport (PEN)|
|Distance to airport||14.3 km|
Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
For those who wish to drive their own cars, Cititel Express Penang Hotel has a car park right on site for maximum convenience. Parking is free for guests. If you're looking for an easy way to get around Penang with private transportation, the hotel can arrange both taxis or car rental.
Wake up to a great continental breakfast at Cititel Express Penang Hotel. Adults can enjoy breakfast offered with an additional charge of 42 MYR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.
Cititel Express Penang Hotel features an on-site restaurant for your dining convenience. Dishes are served in a la carte during opening hours.
Large events and gatherings such as weddings can be hosted at Cititel Express Penang Hotel.
Cititel Express Penang Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.
"Cheap , strategic and near to all attractions around"
February 26, 2020
"Pro- value for money, great locality near komtar"
March 10, 2020
"Appreciate clean white towels and bed linen."
February 6, 2020
When visiting Penang, you'll feel right at home at Cititel Express Penang Hotel, which offers quality accommodation and great service. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel offers easy access to the city's must-see destinations.
Simply put, all the services and amenities you have come to expect from CHM Hotels are right in the comfort of your own home. This hotel offers numerous on-site facilities to satisfy even the most discerning guest.
In addition, all guestrooms feature a variety of comforts. Many rooms even provide television LCD/plasma screen, internet access – wireless, non smoking rooms, air conditioning, wake-up service to please the most discerning guest. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Whatever your purpose of visit, Cititel Express Penang Hotel is an excellent choice for your stay in Penang.
"Chances of towel drop into the toilet bowl is great!"
February 6, 2020
Children and extra beds
All children are welcome.
|Guest's age||Extra bed|
Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-5 year(s)
Stay for free if using existing bedding.
Extra beds may be requested directly from the property; additional charges may apply
Guests 6 years and older are considered as adults
Extra beds may be requested directly from the property; additional charges may apply
Extra beds, if available, are dependent on the room you choose. Please ask the property for more details.
Cititel Express Penang Hotel
Show reviews that mention
Value for money, cosy and clean”
Room and facilities-- Stay was value for the price 4 adults in a room. *double bed and two single beds). Showering facilities were clean and good, with basic toiletries (e.g. towels, toothbrushes) provided. Room was separated into two halves, each with a TV. Beds was clean and cosy. Hairdryer and kettle were provided. View over Penang was splendid on 15th floor. Left luggage was available after checkout. Location-- Located behind St Giles Hotel and easily accessible from its entrance through a short walkway. Some cab drivers who find it difficult to pinpoint the actual entrance of Cititel Express can easily do drop-offs at St Giles. Cititel Express is convenient for touring around Georgetown, less than 5mins drive from Penang Famous Chendol and Laksa, less than 10mins drive away from Lebuh Cannon and Lebuh Armenian, and around 10-15mins drive away from Gurney Plaza. Three shopping malls are located in walking distances across the street.
Fantastic location near shopping mall and eateries. Easy to walk around no need to drive out .”
The hotel room is petite but the cleanliness of the entire room is impressive for a 2 Star Hotel. We were lucky as onr of our room has a beautiful seaview better than any 5 Star hotel in Ferringhi. The bathrooms is very clean and a reasonable good size. Would definitely request tobfriends and family. We encountered a problem when we booked online with Agoda.com. We keyed in our room reservations for 2 Std Room at USD37 a night stay (16-17 Aug 2016) without breakfast but when we checked into the hotel, the Front Office Desk informed us our booking was bfor 2 Std Room x 2 Nights (17-19 Aug 2016) and my credit card was charged fir RM658.19. The hotel staff helped us by giving us Agoda.com customer service to rectify our room reservations date to change for 1 night stay instead of 2 nights. Got a mail from Agoda.com that they refund me the balance of RM329.00 after minus our our room stay for 1 night and it will take at least 30 days to get back my balance of money refund. The online booking is rather confusing otherwise we enjoyed our stay very much at Cititel Express Penang. Will definitely be back next time on holiday in Penang
Great hotel in a decent location, however staff have not responded to emails regarding lost property”
Cititel Express is a high rise hotel located across from Penang’s Komtar The Top attraction. It is also adjacent to 1st Avenue Mall that has Starbucks, H&M. The malls are quite average in Penang. The standard queen room was good size for a solo traveller such as myself, and would be ok for couples too, although there is one stand for one luggage only. No issues with the room whatsoever. House keeping would be willing to clean room as late as 4pm which was great. There are no facilities such as pool or gym, however there is room service with absolutely delicious foods such as fried rice, char Kway teow (highly recommended), spaghetti bolognese, sandwiches which are roughly 30MYR without tax. Within the hotel premises is a Japanese restaurant called Enoshima which serves great food also. The reception staff are efficient and friendly and provided some travel tips as well as a map of Penang’s famous landmarks and street art. I am unimpressed with the lack of communication from this hotel though. Unfortunately I had left behind 2 power banks in the room and checked out, and even waited at reception for a good 20mins and nothing was said. They have also not replied to emails sent through Agoda and email twice.
Value for money. ”
Second time to stay in Cititel Express Penang. Despite the budget price, the room and hotel is great and cozy. Water dispenser is also provided at the hotel lobby. Ample parking space too. Just a slight turn off is the room sound proofing as you can heard some sound from the corridor or upper floor. Overall, nice stay! Definitely will come back again for next stay!
Dear Ming, Thank you so much for the feedback! I am glad that you enjoy the room and parking facility of our hotel. We sincerely looking forward to serving you again in the near future.
Great stay, good location and friendly staff”
This is my first time staying at Cititel Express Penang Hotel and definitely won't be the last. The staff at the hotel are very effecient and always putting on a smile when I see them at the lobby or along the corridor. What makes me feel so welcome is the nice gesture of the housekeeping staff. Overall I enjoyed my stay here. A job well done!
Good location and room design are contemporary”
Good hotel. Please becareful to search the correct Cititel in Wave or inform the taxi driver. There are 2 Cititel in Penang and this is the smaller one called Cititel Express. Go down from the lobby, walk to your left then turn right will find the famous Penang Hokkien Mee stall.
Dear Seak, Thank you so much for the feedback! I am glad that you enjoy the location and room in our hotel. We sincerely looking forward to serving you again in the near future.
Great hotel ! In penang there are 2 cititel hotel. Cititel express and cititel hotel. Earlier we came to wrong hotel, cost us RM6 to pay parking and the parking uncle wouldnt refund back the money. he said that he already print the receipt.
Dear Megat, Thank you so much for the feedback! I am glad that you enjoy staying at our hotel. We sincerely looking forward to serving you again in the near future.
Great, Comfortable, Value for Money hotel”
There were 2 of us, the hotel room size was just nice for both of us. The location was great. Opposite the avenue mall and KOMTAR; walking distance. As the hotel is fairly new, the room is clean, the bed is comfy, and the housekeeper was very quick to respond with our requests, even past midnight. This was my 2nd Cititel Express experience after spending a night at another one in Ipoh, Perak. I can say that they have been very reliable and consistent so far. Definitely will be staying here again whenever I'm on quick visit.
Firstly, we booked at Cititel Express but have been upgrade to St Giles Wembley due to Cititel closed during MCO. My parents so excited about the new room and the view is facing Penang Komtar. Thank you so much for your hospitality through our stay.
Dear Nur, Thank you so much for the feedback! I am glad that you enjoy staying at our sister hotel. We sincerely looking forward to serving you again in the near future.
Value to stay at Georgetown ”
This is our 2nd times to stay at Cititel Express, I quite alike the location of this hotel and it reasonable price. And with free carpark. Next time i still will stay here again. The only things i dont like is the room is very small. But still comfortable to stay with it modern renovation.
I book a family room with Citiel express Penang Hotel. The room was separated into two room one queen size bed and two single bed. I like the concept of the room. The location is good got a lot of nice food nearby. If I go travel to Penang will book Citiel express Penang Hotel again.
Clean and Nice.”
Stayed in this hotel for a week to visit family and attend a wedding at another hotel. Location is good as it is central Georgetown. Walked to most attractions nearby on foot and also took Grab to the airport. Close to famous Penang Curry Mee and Hokkien Mee place at 888 Kopitiam just up to the left side of the hotel up the road and in the morning there is a roadside breakfast place with local coffee and kaya butter toast run by two elderly ladies to the right side of the hotel. Overall a nice hidden place. You will need a car to get to good Penang food. Will definitely return to this hotel.
A weekend getaway”
It was good even though room is a bit small, it is enough for 2 so I chose this hotel to let my mom have a good first time in Penang we went around Georgetown by taxi and used to be back to hotel by walking (Since we've realised that hotel location is near from mall and hawker central in lorong Baru which is GREAT too!) We asked for housekeeping, 2 of them in different days, left nice notes to us it was 1 from Ang (Orange paper) and Abud (Green paper) though they could personalise it but, never mind. It's good to keep up (Sorry if I misspelled their names) Good receptionists as well, most of them are nice and helpful especially those staff who have been working since 10 March 2016 (Afternoon) - 13 March 2016 (Afternoon) Great job and definitely will come back next time. Thank you very much :)
Price is ok, sound proof system is not very well”
It was a pleasant stay, just that the room is rather small, which is understandable as it's a 'express' version of Cititel. Also, the sound-proofing system is not well done as both my friend and I can hear people walking and talking and some kids were running around along the walkways during late night and early morning, and hence sleep-quality could be affected. Also, the parking entrance has no obvious direction and I had to go around a few times around the building and the road behind to figure out where exactly it was.
Good location, decent hotel”
For accommodation in the heart of George Town, you can't go wrong with Cititel Express. The rooms may be small ('cosy' is the more attractive term), but they're equipped with all the basics you need to make your stay more than comfortable. The hotel's central location means it's close to many of George Town's popular hot spots. Across the road there's also a kopitiam serving one of the best kopi ais in town. If I had to make a few small complaints it would be that there were some ants near my bathroom sink, the shower's water pressure could have been stronger, and the room's dustbins were kept unlined. A 3-in-1 soap/shampoo/conditioner is all that's provided, so if that sounds a bit dodgy to you, do remember to bring your own shampoo, conditioner and soap! But of course, these are all minor gripes; I'd definitely stay here again on my next visit.
New and Clean Hotel for all”
Clean, good location and value for money, this is due to Cititel Express Penang is a new hotel and hope that they can maintain its standard and price.
Good location, good hotel”
Located just behind a 4* hotel called The Wembley and there is a connecting walkway for short cut walk to Komtar and shopping malls on Jalan Magazine. Good location to catch many buses (including airport bus) at Komtar to go around Penang. Reception staff are friendly and helpful. Hotel is modern, clean and provides chilled or hot drinking water near the reception. Room is small but cosy with good amenities. Bed is comfortable. TV has many English channels. Some channels were not clear and the technician fixed it quickly. Recommended 3* hotel to stay in Georgetown.
The property is pretty new. Transformed from a cinema to hotel. The location is fantastic, just a stone throw away to shopping mall like Gama, 1st Avenue n Komtar. We walked from hotel to Khoo Kongsi, clans jetty, we explore the street arts/mural street n Chowrasta market. All within a 5-15mins walking distance. Hotel also closed to a hawker center with famous 888 hokkien/prawn mee. However, I would like to highlight about the basin in room #2245. The basin is clogged, thus the water drainage is pretty slow. The bed sheet is dirty with stains. I'm staying here for 2 nights, the house keeping staff never make an effort to change bed sheet. The stains are still there during my 2nd night. Overall, me n my family had a great experience in Cititel Express despite the above mentioned issues. Would appreciate if the management could look into the above matters to ensure the problem has been fixed. I'll definitely come back to this hotel again in the near future. Keep up the good work!
Opinion from a local”
In general we are satisfied with our stay. Things for improvement: a) staircase of carpark, certain level is not lit. Once the access door is closed inside is completely pitch dark. b) Cititel Express own website show no room available, but through Agoda we are able to book it. This completely puzzle me! Why? c) I checked-in at around 11 plus pm, but I notice the lobby itself only has a lady receptionist by her own. Where is the security guard on duty, not even at the main entrance? Isn't it unsafe to leave her alone? In contrary, next door St. Giles hotel's security is much better. There are rooms for improvement and I wish to come back again :)
Good strategic location and walking distance to shopping mall. Enough parking lots even though it located in the same building or side by side with Wembley Giles Hotel. After your park your car, just follow the arrow and proceed to Cititel Express lobby using a lift. The room is just nice and clean.
Dear Mohamed, Thank you so much for the feedback! I am glad that you enjoy the location and room of our hotel. We sincerely looking forward to serving you again in the near future.