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Cititel Express Penang Hotel
Cititel Express Penang Hotel
Cititel Express Penang Hotel
Cititel Express Penang Hotel
Cititel Express Penang Hotel
Cititel Express Penang Hotel
Cititel Express Penang Hotel

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7.9

Very good

9,707 reviews

9,707 reviews

See map

8.5

Excellent

Location rating score

Excellent location - 100 meters from city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
1st Avenue Mall

160 m

The Swagger Salon

180 m

Hin Bus Depot

190 m

Tech Dome Penang

200 m

Penang House of Music

210 m

Popular landmarks
Armenian Street

810 m

Khoo Kongsi

870 m

Chew's Jetty

1.1 km

Cheong Fatt Tze - The Blue Mansion

1.1 km

Pinang Peranakan Mansion

1.4 km

Closest landmarks
Penang Tourist Guide Association

240 m

Komtar

250 m

Prangin Mall

290 m

Convention 33

300 m

Forestry Department

320 m

Cititel Express Penang Hotel

No. 123, Nordin Street, Georgetown, Penang, Malaysia, 10300 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Georgetown part of Penang, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Pinang Peranakan Mansion. Rated with 3 stars, this high-quality property provides guests with access to massage, restaurant and spa on-site.

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Highlights

Located in heart of Penang

Check-in [24-hour]

Excellent breakfast

Excellent view

210 meters to public transportation

Facilities

Car park

Complimentary WIFi in all rooms

Front desk [24-hour]

Luggage storage

Car power charging station

Contactless check-in/out

Spa

Restaurants

This property is in high demand!

8 travelers have booked today.

Value for money7.9
Distance to city center33.7 km
Location rating8.5
Nearest airportPenang International Airport (PEN)
Distance to airport14.3 km

Rooms available at Cititel Express Penang Hotel

Very good
Room comfort & quality

7.6

Family Room
...
  • Room size: 29 m²/312 ft²
  • City view
  • 2 single beds and 1 queen b...
Enter dates to see prices
Standard Twin Room
...
  • Room size: 14 m²/151 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Superior Room
...
  • Room size: 16 m²/172 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Standard Queen Room
...
  • Room size: 14 m²/151 ft²
  • City view
  • 1 queen bed
Enter dates to see prices
Standard Twin Room
...
  • Room size: 14 m²/151 ft²
Enter dates to see prices
Standard Twin Room
...
  • Room size: 14 m²/151 ft²
Enter dates to see prices
Standard Queen Room
...
  • Room size: 14 m²/151 ft²
Enter dates to see prices
Apartament
...
    Enter dates to see prices
    Standard Queen Room
    ...
      Enter dates to see prices
      Room Capacity 5
      ...
        Enter dates to see prices

        Frequently asked questions

        Does Cititel Express Penang Hotel have a hot tub?

        Cititel Express Penang Hotel does not have a hot tub.

        How much does it cost to stay at Cititel Express Penang Hotel?

        Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

        What time is check-in and check-out at Cititel Express Penang Hotel?

        Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

        How do I get to Cititel Express Penang Hotel?

        For those who wish to drive their own cars, Cititel Express Penang Hotel has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for an additional charge. If you're looking for an easy way to get around Penang with private transportation, the hotel can arrange both taxis or car rental.

        Is breakfast offered at Cititel Express Penang Hotel?

        Wake up to a great continental breakfast at Cititel Express Penang Hotel. Adults can enjoy breakfast offered with an additional charge of 42 MYR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

        What are my dining options at Cititel Express Penang Hotel?

        Cititel Express Penang Hotel features an on-site restaurant for your dining convenience. Dishes are served in a la carte during opening hours.

        Can special events be hosted at Cititel Express Penang Hotel?

        Large events and gatherings such as weddings can be hosted at Cititel Express Penang Hotel.

        What is the smoking policy at Cititel Express Penang Hotel?

        Cititel Express Penang Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

        What is the closest train, metro, or bus station to Cititel Express Penang Hotel?

        Komtar Bus Terminal is the closest train, metro, or bus station, about 210 m away from Cititel Express Penang Hotel.

        What restaurants are nearby Cititel Express Penang Hotel?

        Cititel Express Penang Hotel is located in Georgetown, famous for good restaurants such as Hock Lok Siew Biscuit Trading, Enoshima Japanese Restaurant and Chin Bee Tea Restaurant.

        What popular shopping places are close to Cititel Express Penang Hotel?

        Cititel Express Penang Hotel is located in Georgetown area which features shopping places such as Prangin Mall, 1st Avenue Mall and The Swagger Salon.

        What are popular attractions near Cititel Express Penang Hotel?

        Cititel Express Penang Hotel is located in Georgetown area, which is famous for attractions such as Pinang Peranakan Mansion, Cheong Fatt Tze - The Blue Mansion and Khoo Kongsi.

        What popular natural sightseeing spots are close to Cititel Express Penang Hotel?

        Cititel Express Penang Hotel is located in the Georgetown area, which is famous for natural sightseeing destinations such as Depoh Kerajaan Pulau Pinang and Bukit Olivia.

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        See map

        Explore the neighborhood

        What people love about Cititel Express Penang Hotel

        • 9.6

          Exceptional
          Location

          "Great location."

          Kong

          |

          June 21, 2022

        • 8.8

          Excellent
          Location

          "The location is nice and the room Comfort"

          Shi

          |

          June 20, 2022

        • 8

          Very good
          Location

          "Fantastic Location and easy access to Georgetown Fair Stars to the Hotel"

          HON

          |

          June 20, 2022

        Overall rating:

        7.9

        Very good
        7,973 reviews
        Cleanliness
        8.1
        Facilities
        7.1
        Location
        8.5
        Read all reviews >
        What travelers say they love:
        Clean and good location, at centre of geogetown
        Chui from Malaysia
        Business traveler
        More about Cititel Express Penang Hotel

        More about Cititel Express Penang Hotel

        Cititel Express Penang Hotel

        Whatever your reason for visiting Penang, Cititel Express Penang Hotel is the perfect venue for an exhilarating and exciting break away. The true local flavors and culture of Penang are yours with a stay at Cititel Express Penang Hotel, located just 1.3 km from the famous Pinang Peranakan Mansion.
        Take advantage of a wealth of unrivaled services and amenities at Cititel Express Penang Hotel. Stay connected throughout your stay with free internet access provided. Your explorations of Penang can be assisted with taxi and car hire services available. Parking is provided free of charge for guests.
        You'll have no problem planning out your days and transportation needs with front desk services including luggage storage and safety deposit boxes. The hotel's ticket service can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the laundry service offered at Cititel Express Penang Hotel. In-room conveniences such as 24-hour room service and daily housekeeping will make staying in a great choice.
        The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
        Guestrooms are fitted with all the amenities you need for a good night's sleep. To enhance your stay, some rooms at the hotel come with air conditioning. The hotel's in-room entertainment is second to none, with television, in-room video streaming and cable TV provided to guests in select rooms. You may be assured to know that a coffee or tea maker and bottled water are available in some select rooms.
        You can stay fresh and clean with a hair dryer and toiletries provided in some of the guest bathrooms.


        Dining and things to do

        Wake up with no worries at Cititel Express Penang Hotel, where breakfast can be provided in house. Throughout your stay, choose from a variety of delicious dining options at the hotel. Vending machines are on 24 hours a day, so you can grab a snack at any time of day or night.
        Throughout the day, you can enjoy the activities offered at Cititel Express Penang Hotel. Warm up at the end of the day with a visit to the massage and spa.


        Around the property

        Venture outside the hotel and explore Penang. Your first day during your stay at Cititel Express Penang Hotel should include a visit to Chew's Jetty located 1.1 km away. Photograph yourself in front of Cheong Fatt Tze - The Blue Mansion located 1.1 km away, which people travel great distances to see.

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        Amenities and facilities
        Very good
        Facilities

        7.1

        Most talked about facilities

        Housekeeping

        403 mentions

        Breakfast

        114 mentions

        Food & Dining

        61 mentions

        Swimming Pool

        26 mentions

        Languages spoken

        • English
        • Chinese [Mandarin]
        • Malay

        Accessibility

        • Wheelchair accessible

        Internet access

        • Complimentary WIFi in all rooms
        • Internet services
        • Wi-Fi in public areas

        Things to do, ways to relax

        • Massage
        • Spa
        • Ticket services
        • Tours

        Cleanliness and safety

        • Anti-viral cleaning products
        • Cashless payment service
        • Daily disinfection in all rooms
        • Daily disinfection in common areas
        • Face coverings on staff
        • First aid kit
        • Hand sanitizer
        • Hot water linen and laundry washing
        • Hygiene certification
        • Individually-wrapped food options
        • Physical distancing of at least 1 meter
        • Protective screens in common areas
        • Rooms sanitized between stays
        • Safe dining setup
        • Staff trained in safety protocol
        • Sterilizing equipment
        • Temperature check for guests and staff

        Dining, drinking, and snacking

        • Restaurants
        • Room service [24-hour]
        • Vending machine

        Services and conveniences

        • Air conditioning in public area
        • Contactless check-in/out
        • Daily cleaning
        • Disabled facilities
        • Dry cleaning
        • Elevator
        • Ironing service
        • Laundry service
        • Luggage storage
        • Safety deposit boxes
        • Smoke-free property
        • Smoking area

        For the kids

        • Family room

        Access

        • CCTV in common areas
        • CCTV outside property
        • Check-in [24-hour]
        • Fire extinguisher
        • Front desk [24-hour]
        • Non-smoking rooms
        • Pets allowed
        • Safety/security feature
        • Security [24-hour]
        • Smoke alarms
        • Soundproof rooms

        Getting around

        • Car park [free of charge]
        • Car park [nearby]
        • Car park [on-site]
        • Car power charging station
        • Parking [paid]
        • Rental car
        • Taxi service

        Available in all rooms

        • A/C
        • Coffee/tea machine
        • Complimentary drinking water
        • Desk
        • Hair dryer
        • Internet access – LAN
        • Lock box in room
        • Phone
        • Refrigerator
        • Satellite/cable channels
        • Shower
        • Streaming movies
        • Toiletries
        • Wi-Fi
        Food and dining
        Breakfast options
        • American
        • Asian
        • Continental
        • Halal
        • Vegetarian
        Restaurants on site

        Enoshima Japanese Restaurant

        • Cuisine: Japanese
        • Menu: Buffet
        Location
        No. 123, Nordin Street, Georgetown, Penang, Malaysia, 10300
        Excellent
        Location

        8.5

        Airports

        • Penang International Airport (PEN)
          14.3 km 23 min drive
        • Sultan Abdul Halim Airport (AOR)
          87.5 km

        Public transportation

        • Komtar Bus Terminal
          210 m
        • Pengkalan Raja Tun Uda Bus Terminal
          1.4 km

        Hospital or clinic

        • Watsons
          410 m

        Shopping

        • Gurney Plaza
          3.6 km

        Convenience store

        • 7 Eleven
          120 m

        Cash withdrawal

        • ATM
          120 m
        What's nearby

        Popular landmarks

        • Armenian Street
          810 m
        • Khoo Kongsi
          870 m
        • Chew's Jetty
          1.1 km
        • Cheong Fatt Tze - The Blue Mansion
          1.1 km
        • Pinang Peranakan Mansion
          1.4 km
        • Penang Fort Cornwallis
          1.9 km
        • Kek Lok Si Temple
          6.4 km
        • Batu Ferringhi Beach
          11.3 km
        • Entopia
          13.2 km
        • Escape Theme Park
          13.3 km

        Nearby landmarks

        • 1st Avenue Mall
          160 m
        • The Swagger Salon
          180 m
        • Hin Bus Depot
          190 m
        • Tech Dome Penang
          200 m
        • Penang House of Music
          210 m
        • Komtar Bus Terminal
          210 m
        • Asia Comic Cultural Museum
          220 m
        • Komtar Complex
          230 m
        • George Town
          230 m
        • Popular Bookshop
          240 m
        Distances shown are straight-line distances on the map. Actual travel distances may vary.
        Property policies
        Children and extra beds

        Extra beds vary by room. Please check each room's capacity for details.

        All children are welcome.

        Infant 0-1 year(s)
        Stay for free if using existing bedding.
        Baby cot/crib may be requested directly from the property.
        Children 2-5 year(s)
        Stay for free if using existing bedding.
        If you need an extra bed, it will incur an additional charge.
        Guests 6 years and older are considered as adults
        Must use an extra bed which will incur an additional charge.
        Others
        • Due to the tax regulation, all guests are committed to the city tax surcharge which is not included in the property reservation cost and will be collected by the property upon check-in.
        • When booking 6 or more rooms, special policies may apply.
        Some helpful facts

        Check-in/Check-out

        • Check-in from15:00
        • Check-out until12:00
        • Reception open until00:00

        Getting around

        • Distance from city center33.7 km
        • Travel time to airport (minutes)21

        Extras

        • Breakfast charge (unless included in room price)42 MYR

        The property

        • Number of bars/lounges0
        • Number of floors0
        • Number of restaurants1
        • Number of rooms 234
        • Year property opened2014
        • Most recent renovation2014

        Reviews of Cititel Express Penang Hotel from real guests

        Provided by verified guests of Agoda
        7.9
        /
        10
        Cleanliness8.1
        Facilities7.1
        Location8.5
        Room comfort and quality7.6
        Service7.9
        Value for money7.9
        High score for Penang
        Rating
        9+ Exceptional (761)
        8-9 Excellent (482)
        7-8 Very Good (1,004)
        6-7 Good (381)
        <6 Below Expectation (557)
        Time of the year
        Mar - May (682)
        Jun - Aug (886)
        Sep - Nov (746)
        Dec - Feb (871)
        All guests (7,973)
        All room types
        All languages

        Show reviews that mention 

        Showing 3,185 verified guest comments
        12345
        9.2
        Exceptional
        Kai from United Kingdom
        Group
        Family Room
        Stayed 2 nights in November 2017

        Value for money, cosy and clean”

        Room and facilities-- Stay was value for the price 4 adults in a room. *double bed and two single beds). Showering facilities were clean and good, with basic toiletries (e.g. towels, toothbrushes) provided. Room was separated into two halves, each with a TV. Beds was clean and cosy. Hairdryer and kettle were provided. View over Penang was splendid on 15th floor. Left luggage was available after checkout. Location-- Located behind St Giles Hotel and easily accessible from its entrance through a short walkway. Some cab drivers who find it difficult to pinpoint the actual entrance of Cititel Express can easily do drop-offs at St Giles. Cititel Express is convenient for touring around Georgetown, less than 5mins drive from Penang Famous Chendol and Laksa, less than 10mins drive away from Lebuh Cannon and Lebuh Armenian, and around 10-15mins drive away from Gurney Plaza. Three shopping malls are located in walking distances across the street.

        Reviewed December 03, 2017

        See room deals

        9.2
        Exceptional
        LAI from Malaysia
        Family with teens
        Standard Queen Room
        Stayed 1 night in August 2016

        Fantastic location near shopping mall and eateries. Easy to walk around no need to drive out .”

        The hotel room is petite but the cleanliness of the entire room is impressive for a 2 Star Hotel. We were lucky as onr of our room has a beautiful seaview better than any 5 Star hotel in Ferringhi. The bathrooms is very clean and a reasonable good size. Would definitely request tobfriends and family. We encountered a problem when we booked online with Agoda.com. We keyed in our room reservations for 2 Std Room at USD37 a night stay (16-17 Aug 2016) without breakfast but when we checked into the hotel, the Front Office Desk informed us our booking was bfor 2 Std Room x 2 Nights (17-19 Aug 2016) and my credit card was charged fir RM658.19. The hotel staff helped us by giving us Agoda.com customer service to rectify our room reservations date to change for 1 night stay instead of 2 nights. Got a mail from Agoda.com that they refund me the balance of RM329.00 after minus our our room stay for 1 night and it will take at least 30 days to get back my balance of money refund. The online booking is rather confusing otherwise we enjoyed our stay very much at Cititel Express Penang. Will definitely be back next time on holiday in Penang

        Reviewed August 18, 2016

        See room deals

        9.2
        Exceptional
        Tracey from Australia
        Solo traveler
        Standard Queen Room
        Stayed 6 nights in November 2018

        Great hotel in a decent location, however staff have not responded to emails regarding lost property”

        Cititel Express is a high rise hotel located across from Penang’s Komtar The Top attraction. It is also adjacent to 1st Avenue Mall that has Starbucks, H&M. The malls are quite average in Penang. The standard queen room was good size for a solo traveller such as myself, and would be ok for couples too, although there is one stand for one luggage only. No issues with the room whatsoever. House keeping would be willing to clean room as late as 4pm which was great. There are no facilities such as pool or gym, however there is room service with absolutely delicious foods such as fried rice, char Kway teow (highly recommended), spaghetti bolognese, sandwiches which are roughly 30MYR without tax. Within the hotel premises is a Japanese restaurant called Enoshima which serves great food also. The reception staff are efficient and friendly and provided some travel tips as well as a map of Penang’s famous landmarks and street art. I am unimpressed with the lack of communication from this hotel though. Unfortunately I had left behind 2 power banks in the room and checked out, and even waited at reception for a good 20mins and nothing was said. They have also not replied to emails sent through Agoda and email twice.

        Reviewed December 09, 2018

        See room deals

        9.6
        Exceptional
        Ming from Malaysia
        Couple
        Standard Queen Room
        Stayed 1 night in December 2019

        Value for money. ”

        Second time to stay in Cititel Express Penang. Despite the budget price, the room and hotel is great and cozy. Water dispenser is also provided at the hotel lobby. Ample parking space too. Just a slight turn off is the room sound proofing as you can heard some sound from the corridor or upper floor. Overall, nice stay! Definitely will come back again for next stay!

        Reviewed December 30, 2019

        See room deals

        Dear Ming, Thank you so much for the feedback! I am glad that you enjoy the room and parking facility of our hotel. We sincerely looking forward to serving you again in the near future.

        Responded December 31, 2019
        Cititel Express Penang Hotel
        9.2
        Exceptional
        Yeow from Singapore
        Solo traveler
        Standard Queen Room
        Stayed 3 nights in March 2016

        Great stay, good location and friendly staff”

        This is my first time staying at Cititel Express Penang Hotel and definitely won't be the last. The staff at the hotel are very effecient and always putting on a smile when I see them at the lobby or along the corridor. What makes me feel so welcome is the nice gesture of the housekeeping staff. Overall I enjoyed my stay here. A job well done!

        Reviewed March 20, 2016

        See room deals

        9.6
        Exceptional
        Seak from Malaysia
        Business traveler
        Standard Queen Room
        Stayed 1 night in August 2019

        Good location and room design are contemporary”

        Good hotel. Please becareful to search the correct Cititel in Wave or inform the taxi driver. There are 2 Cititel in Penang and this is the smaller one called Cititel Express. Go down from the lobby, walk to your left then turn right will find the famous Penang Hokkien Mee stall.

        Reviewed December 17, 2019

        See room deals

        Dear Seak, Thank you so much for the feedback! I am glad that you enjoy the location and room in our hotel. We sincerely looking forward to serving you again in the near future.

        Responded December 18, 2019
        Cititel Express Penang Hotel
        9.6
        Exceptional
        Megat from Malaysia
        Couple
        Standard Queen Room
        Stayed 1 night in October 2019

        Good !”

        Great hotel ! In penang there are 2 cititel hotel. Cititel express and cititel hotel. Earlier we came to wrong hotel, cost us RM6 to pay parking and the parking uncle wouldnt refund back the money. he said that he already print the receipt.

        Reviewed October 09, 2019

        See room deals

        Dear Megat, Thank you so much for the feedback! I am glad that you enjoy staying at our hotel. We sincerely looking forward to serving you again in the near future.

        Responded October 14, 2019
        Cititel Express Penang Hotel
        9.3
        Exceptional
        nazreen from Malaysia
        Solo traveler
        Standard Twin Room
        Stayed 1 night in November 2015

        Great, Comfortable, Value for Money hotel”

        location, hotel & room ambience, value for money

        There were 2 of us, the hotel room size was just nice for both of us. The location was great. Opposite the avenue mall and KOMTAR; walking distance. As the hotel is fairly new, the room is clean, the bed is comfy, and the housekeeper was very quick to respond with our requests, even past midnight. This was my 2nd Cititel Express experience after spending a night at another one in Ipoh, Perak. I can say that they have been very reliable and consistent so far. Definitely will be staying here again whenever I'm on quick visit.

        Reviewed November 13, 2015

        See room deals

        9.2
        Exceptional
        Nur from Malaysia
        Family with young children
        Standard Queen Room
        Stayed 1 night in June 2020

        Nice Hotel”

        Firstly, we booked at Cititel Express but have been upgrade to St Giles Wembley due to Cititel closed during MCO. My parents so excited about the new room and the view is facing Penang Komtar. Thank you so much for your hospitality through our stay.

        Reviewed August 16, 2020

        See room deals

        Dear Nur, Thank you so much for the feedback! I am glad that you enjoy staying at our sister hotel. We sincerely looking forward to serving you again in the near future.

        Responded September 28, 2020
        Cititel Express Penang Hotel
        10.0
        Exceptional
        Goh from Malaysia
        Couple
        Standard Queen Room
        Stayed 1 night in September 2018

        Value to stay at Georgetown ”

        This is our 2nd times to stay at Cititel Express, I quite alike the location of this hotel and it reasonable price. And with free carpark. Next time i still will stay here again. The only things i dont like is the room is very small. But still comfortable to stay with it modern renovation.

        Reviewed September 12, 2018

        See room deals

        9.6
        Exceptional
        Yap from Singapore
        Family with young children
        Family Room
        Stayed 3 nights in June 2018

        Family room”

        I book a family room with Citiel express Penang Hotel. The room was separated into two room one queen size bed and two single bed. I like the concept of the room. The location is good got a lot of nice food nearby. If I go travel to Penang will book Citiel express Penang Hotel again.

        Reviewed June 18, 2018

        See room deals

        10.0
        Exceptional
        Jaycee from Malaysia
        Couple
        Standard Queen Room
        Stayed 4 nights in July 2017

        Clean and Nice.”

        Stayed in this hotel for a week to visit family and attend a wedding at another hotel. Location is good as it is central Georgetown. Walked to most attractions nearby on foot and also took Grab to the airport. Close to famous Penang Curry Mee and Hokkien Mee place at 888 Kopitiam just up to the left side of the hotel up the road and in the morning there is a roadside breakfast place with local coffee and kaya butter toast run by two elderly ladies to the right side of the hotel. Overall a nice hidden place. You will need a car to get to good Penang food. Will definitely return to this hotel.

        Reviewed March 10, 2018

        See room deals

        10.0
        Exceptional
        Kevin from Indonesia
        Family with teens
        Standard Queen Room
        Stayed 3 nights in March 2016

        A weekend getaway”

        cleanliness, friendliness, location

        It was good even though room is a bit small, it is enough for 2 so I chose this hotel to let my mom have a good first time in Penang we went around Georgetown by taxi and used to be back to hotel by walking (Since we've realised that hotel location is near from mall and hawker central in lorong Baru which is GREAT too!) We asked for housekeeping, 2 of them in different days, left nice notes to us it was 1 from Ang (Orange paper) and Abud (Green paper) though they could personalise it but, never mind. It's good to keep up (Sorry if I misspelled their names) Good receptionists as well, most of them are nice and helpful especially those staff who have been working since 10 March 2016 (Afternoon) - 13 March 2016 (Afternoon) Great job and definitely will come back next time. Thank you very much :)

        Reviewed March 14, 2016

        See room deals

        9.0
        Exceptional
        Min from Malaysia
        Solo traveler
        Standard Queen Room
        Stayed 1 night in September 2015

        Price is ok, sound proof system is not very well”

        Location, price

        It was a pleasant stay, just that the room is rather small, which is understandable as it's a 'express' version of Cititel. Also, the sound-proofing system is not well done as both my friend and I can hear people walking and talking and some kids were running around along the walkways during late night and early morning, and hence sleep-quality could be affected. Also, the parking entrance has no obvious direction and I had to go around a few times around the building and the road behind to figure out where exactly it was.

        Reviewed October 09, 2015

        See room deals

        8.8
        Excellent
        Syarifah from Malaysia
        Solo traveler
        Standard Queen Room
        Stayed 2 nights in November 2018

        Good location, decent hotel”

        For accommodation in the heart of George Town, you can't go wrong with Cititel Express. The rooms may be small ('cosy' is the more attractive term), but they're equipped with all the basics you need to make your stay more than comfortable. The hotel's central location means it's close to many of George Town's popular hot spots. Across the road there's also a kopitiam serving one of the best kopi ais in town. If I had to make a few small complaints it would be that there were some ants near my bathroom sink, the shower's water pressure could have been stronger, and the room's dustbins were kept unlined. A 3-in-1 soap/shampoo/conditioner is all that's provided, so if that sounds a bit dodgy to you, do remember to bring your own shampoo, conditioner and soap! But of course, these are all minor gripes; I'd definitely stay here again on my next visit.

        Reviewed November 28, 2018

        See room deals

        8.7
        Excellent
        Lee from Malaysia
        Business traveler
        Standard Queen Room
        Stayed 2 nights in June 2015

        New and Clean Hotel for all”

        Location, Room cleanliness and Value for money

        Clean, good location and value for money, this is due to Cititel Express Penang is a new hotel and hope that they can maintain its standard and price.

        Reviewed July 19, 2015

        See room deals

        8.8
        Excellent
        Andrew from Australia
        Couple
        Standard Queen Room
        Stayed 3 nights in February 2019

        Good location, good hotel”

        Located just behind a 4* hotel called The Wembley and there is a connecting walkway for short cut walk to Komtar and shopping malls on Jalan Magazine. Good location to catch many buses (including airport bus) at Komtar to go around Penang. Reception staff are friendly and helpful. Hotel is modern, clean and provides chilled or hot drinking water near the reception. Room is small but cosy with good amenities. Bed is comfortable. TV has many English channels. Some channels were not clear and the technician fixed it quickly. Recommended 3* hotel to stay in Georgetown.

        Reviewed March 23, 2019

        See room deals

        8.0
        Excellent
        Cecilia from Malaysia
        Family with teens
        Standard Queen Room
        Stayed 2 nights in December 2018

        Very good”

        The property is pretty new. Transformed from a cinema to hotel. The location is fantastic, just a stone throw away to shopping mall like Gama, 1st Avenue n Komtar. We walked from hotel to Khoo Kongsi, clans jetty, we explore the street arts/mural street n Chowrasta market. All within a 5-15mins walking distance. Hotel also closed to a hawker center with famous 888 hokkien/prawn mee. However, I would like to highlight about the basin in room #2245. The basin is clogged, thus the water drainage is pretty slow. The bed sheet is dirty with stains. I'm staying here for 2 nights, the house keeping staff never make an effort to change bed sheet. The stains are still there during my 2nd night. Overall, me n my family had a great experience in Cititel Express despite the above mentioned issues. Would appreciate if the management could look into the above matters to ensure the problem has been fixed. I'll definitely come back to this hotel again in the near future. Keep up the good work!

        Reviewed December 29, 2018

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        8.4
        Excellent
        Ben from Malaysia
        Group
        Superior Room
        Stayed 3 nights in January 2016

        Opinion from a local”

        In general we are satisfied with our stay. Things for improvement: a) staircase of carpark, certain level is not lit. Once the access door is closed inside is completely pitch dark. b) Cititel Express own website show no room available, but through Agoda we are able to book it. This completely puzzle me! Why? c) I checked-in at around 11 plus pm, but I notice the lobby itself only has a lady receptionist by her own. Where is the security guard on duty, not even at the main entrance? Isn't it unsafe to leave her alone? In contrary, next door St. Giles hotel's security is much better. There are rooms for improvement and I wish to come back again :)

        Reviewed January 31, 2016

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        8.8
        Excellent
        Mohamed from Malaysia
        Couple
        Standard Twin Room
        Stayed 1 night in November 2019

        Good hotel”

        Good strategic location and walking distance to shopping mall. Enough parking lots even though it located in the same building or side by side with Wembley Giles Hotel. After your park your car, just follow the arrow and proceed to Cititel Express lobby using a lift. The room is just nice and clean.

        Reviewed December 03, 2019

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        Dear Mohamed, Thank you so much for the feedback! I am glad that you enjoy the location and room of our hotel. We sincerely looking forward to serving you again in the near future.

        Responded December 04, 2019
        Cititel Express Penang Hotel
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