Very good 7.7
Based on 5335 reviews

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About this property


This charming property is an excellent choice for tourists who wish to explore the city by foot as it is in the center of several major attractions. Conveniently located on the upper Penang Road, accessing local venues like Little India, St. Francis Xavier Church, and Cheong Tze Mansion is fairly quick and easy. The property boasts guestrooms equipped with standard amenities and toiletries. Guests must try out the international and local Malayan cuisine from four of the on-site restaurants. Cititel Hotel Penang is also experienced and facilitated for business meetings and special events. The conference hall is able to cater up to 750 persons. Visit the gym for a bit of exercise and follow up with a massage session. A 24-hour currency exchange and a travel information service is available at the front desk. Cititel Hotel Penang will undoubtedly enhance your vacation in Penang.
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Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Airport transfer
  • Car park

Things to do, ways to relax

  • Hot tub
  • Sauna
  • Steamroom
  • Swimming pool [indoor]
  • Tours

Dining, drinking, and snacking

  • Coffee shop
  • Restaurant(s)
  • Room service
  • Room service [24-hour]

Services and conveniences

  • Concierge
  • Laundry service
  • Safety deposit boxes
  • Shop(s)
  • Smoking area


  • Elevator
  • Facilities for disabled guests
  • Pets allowed

Languages spoken

  • English
  • Malay
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Effective from June 1, 2014, the Penang City Council will be imposing Local Council Fee of MYR 3 per room per night, payable directly to the hotel upon check-in.

Child and extra bed policy
Children 0-1 year(s) Must use an extra bed
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 2:00 PM
Check-Out Until: 12:00 PM
Distance from City Center: 1 km.Km
Distance to Airport: 25 km.Km
Number of Floors: 16
Number of Restaurants: 2
Number of Rooms : 451
Room Voltage: 240
Time to Airport (Minutes): 20
Year Hotel Built: 1997
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Recent customer comments

Filter by traveler type
Very good

based on 5335 reviews
  • Cleanliness 7.6
  • Facilities 7.5
  • Location 8.5
  • Room Comfort/Standard 7.6
  • Service 7.7
  • Value for money 7.5
  • Food/Dining 7.0
Sort by

TAN from Singapore
Business travelers
Standard Room
Stayed 2 nights in September 2016
Not up to expectations
Reviewed September 27, 2016

Walter from Germany
Solo travelers
Standard Room
Stayed one night in September 2016
Good location in central of Georg Town
very friendly staff
Reviewed September 27, 2016

eric from Malaysia
Business travelers
Superior Room
Stayed 2 nights in September 2016
Reviewed September 26, 2016

wan from Malaysia
Business travelers
Superior Room
Stayed 2 nights in September 2016
great stay
great location , good hospitality , for the offer price, its worth it. The normal price is overated considering the facilities & comfort in the room.
Reviewed September 25, 2016

Herman from Indonesia
Solo travelers
Standard Room
Stayed one night in September 2016
The spring bed and pillow too hard
Reviewed September 25, 2016

Goon from Singapore
Standard Room
Stayed 2 nights in February 2015
Very near to heritage town
Reviewed September 25, 2016

SAW from Malaysia
Superior Room
Stayed 3 nights in September 2016
Good Location
Great location, however need to boost up the wifi connection
Reviewed September 25, 2016

KEAN from Malaysia
Standard Room
Stayed one night in September 2016
Reviewed September 25, 2016

Glenda from Indonesia
Solo travelers
Superior Room
Stayed 3 nights in September 2016
Best hotel
I was very happy with my choice for this hotel. The staffs are so friendly. The service is perfect. Will definitely stay in this hotel for my next visit to Penang :)
Reviewed September 24, 2016

Jean from Singapore
Solo travelers
Superior Room
Stayed 4 nights in September 2016
Thank you
I enjoyed my stay at Cititel Hotel Penang. It is good location to walk around. Amazing room and staff are attentive.
Reviewed September 23, 2016


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