Travelling to Malaysia? Read all updated requirements before you book.
Cititel Hotel Penang
Cititel Hotel Penang
Cititel Hotel Penang
Cititel Hotel Penang
Cititel Hotel Penang
Cititel Hotel Penang
Cititel Hotel Penang

Removed from saved list

7.9

Very good

11,457 reviews

11,457 reviews

Housekeeping266
Breakfast90
View75
See map

8.6

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Parking
FREE
Walkable places
The Rainbow Skywalk and Observatory Deck

60 m

Soho Free House

60 m

Omegatec

100 m

Oriental Arts & Antiques

160 m

Happy Holidays tours

170 m

Popular landmarks
Cheong Fatt Tze - The Blue Mansion

240 m

Armenian Street

720 m

Khoo Kongsi

910 m

Pinang Peranakan Mansion

990 m

Penang Fort Cornwallis

1.2 km

Closest landmarks
R&B Pub

80 m

Silver-Econ Travel

170 m

Chinatown - Penang

230 m

24 Express

230 m

Hainan Temple

240 m

Cititel Hotel Penang

66 Jalan Penang, Georgetown, Penang, Malaysia, 10000 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Georgetown, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Pinang Peranakan Mansion. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Show more

Highlights

Located in heart of Penang

Check-in [24-hour]

Excellent breakfast

Excellent view

820 meters to public transportation

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Massage
Sauna
Workout and Leisure
Exercise area
Swimming pool [indoor]

Facilities

Front desk [24-hour]

Valet parking

Complimentary WIFi in all rooms

Luggage storage

Swimming pool [indoor]

Hot tub

Contactless check-in/out

Exercise area

This property is in high demand!

21 travelers have booked today.

Value for money7.8
Distance to city center1 km.Km
Location rating8.6
Nearest airportPenang International Airport (PEN)
Distance to airport15.3 km

Rooms available at Cititel Hotel Penang

Very good
Room comfort & quality

7.6

Deluxe Double
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Superior Twin
...
  • Room size: 22 m²/237 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Standard Double
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Superior Double
...
  • Room size: 22 m²/237 ft²
  • City view
  • 1 double bed
Enter dates to see prices
Standard Twin
...
  • Room size: 22 m²/237 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Twin
...
  • Room size: 22 m²/237 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Deluxe Twin Room
...
  • Room size: 22 m²/237 ft²
Enter dates to see prices
Deluxe King Room
...
  • Room size: 22 m²/237 ft²
Enter dates to see prices
Deluxe Room
...
  • Room size: 22 m²/237 ft²
Enter dates to see prices
DOUBLE PANORAMIC
...
    Enter dates to see prices

    Frequently asked questions

    Does Cititel Hotel Penang have a hot tub?

    A hot tub is one of the facilities available at Cititel Hotel Penang.

    How much does it cost to stay at Cititel Hotel Penang?

    Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

    What time is check-in and check-out at Cititel Hotel Penang?

    Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

    How do I get to Cititel Hotel Penang?

    For those who wish to drive their own cars, Cititel Hotel Penang has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Penang with private transportation, the hotel can arrange both taxis or car rental.

    Is breakfast offered at Cititel Hotel Penang?

    Wake up to a great buffet breakfast at Cititel Hotel Penang. Adults can enjoy breakfast offered with an additional charge of 50 MYR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

    What are my dining options at Cititel Hotel Penang?

    Cititel Hotel Penang features 3 on-site restaurants for your dining convenience. International cuisine is available for guests. Dishes are served in a la carte and buffet during opening hours. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

    Can special events be hosted at Cititel Hotel Penang?

    You may choose an indoor venue for your special gathering. Large events and gatherings such as weddings and private events can be hosted at Cititel Hotel Penang. In-house catering service is offered to help your event go smoothly.

    Can business events be hosted at Cititel Hotel Penang?

    On-site venues and convenient event services make Cititel Hotel Penang an ideal choice for hosting events such as seminars, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 400 people.

    What is the smoking policy at Cititel Hotel Penang?

    Cititel Hotel Penang does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

    What is the closest train, metro, or bus station to Cititel Hotel Penang?

    The closest train, metro, or bus station is Komtar Bus Terminal, 810 m away from Cititel Hotel Penang.

    What restaurants are nearby Cititel Hotel Penang?

    Cititel Hotel Penang’s neighborhood is Georgetown which includes popular restaurants such as Kirishima, Zhonghua Gourmet and Taj in the City bar.

    What popular shopping places are close to Cititel Hotel Penang?

    Located in the Georgetown area, Cititel Hotel Penang is close to great shopping choices like Prangin Mall, 1st Avenue Mall and The Chocolate Boutique.

    What are popular attractions near Cititel Hotel Penang?

    Cititel Hotel Penang’s location in the Georgetown neighborhood makes it close to famous attractions including Pinang Peranakan Mansion, Cheong Fatt Tze - The Blue Mansion and Khoo Kongsi.

    What popular natural sightseeing spots are close to Cititel Hotel Penang?

    Cititel Hotel Penang is located within Georgetown, which makes it conveniently close to natural sights including Depoh Kerajaan Pulau Pinang and Bukit Olivia.

    Show more questions
    See map

    Explore the neighborhood

    What people love about Cititel Hotel Penang

    • 9.6

      Exceptional
      Location

      "Location is walking distance to many sights like chew jetty, blue mansion and famous food."

      sab

      |

      June 22, 2022

    • 9.2

      Exceptional
      Location

      "Good location for sightseeing, well-cleaned room."

      HIROKI

      |

      June 22, 2022

    • 10

      Exceptional

      "Enjoyed the stay, good service, value for money."

      Lee

      |

      June 20, 2022

    Overall rating:

    7.9

    Very good
    11,457 reviews
    Cleanliness
    7.8
    Facilities
    7.6
    Location
    8.6
    Read all reviews >
    What travelers say they love:
    Overall, it's a nice place to stay.
    Wen from Singapore
    Family with young children
    More about Cititel Hotel Penang

    More about Cititel Hotel Penang

    Cititel Hotel Penang

    See the best of Penang with a stay at Cititel Hotel Penang, which puts you right in the city center amidst the many sights and landmarks. With its convenient location, you can easily access to the city's must-see destinations. Sampling the authentic culture of Penang is easy with a stay at Cititel Hotel Penang, just 990 m from Pinang Peranakan Mansion.
    The facilities and services provided by Cititel Hotel Penang ensure a pleasant stay for guests. Post your pictures and answer your emails whenever you want, with the hotel's free Wi-Fi internet access. The hotel provides taxi and car hire services to help you get to where you want to go in Penang. Parking is available and free, provided by the hotel for guests with their own transportation.
    While lodging at this wonderful hotel, the helpful staff at the front desk can assist you with multiple services that include concierge service, luggage storage and safety deposit boxes. If you want seats to city's best entertainment, you can get help through the hotel's tours. The hotel's on-site dry cleaning service and laundry service help you keep your favorite travel outfits clean so you can pack less. In-room conveniences include 24-hour room service, room service and daily housekeeping, so you can relax and enjoy your stay.
    Smoking is restricted to the designated smoking areas.
    Experience high-quality room facilities during your stay at Cititel Hotel Penang. The hotel provides air conditioning in some rooms for the benefit of guests. Some selected rooms have daily newspaper, television and cable TV to keep guests entertained. The hotel also provides guests with bottled water, a coffee or tea maker and mini bar in some rooms.
    Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries, bathrobes and towels in some select rooms.


    Dining and things to do

    Start your vacation days in the best possible way. Begin every morning of your stay with an in-house breakfast. Wake up bright and energetic in the mornings with a cup of good coffee offered at the cafe right at the hotel. Never let hunger affect your travel plans! Restaurants on-site provide convenient and tasty dining options. If you're picky about eating, don't worry! Cititel Hotel Penang has a selection of cuisine types including halal options.
    Have fun at night with your travel companions right at the hotel's karaoke rooms.
    To fill your days, be sure to check out the fantastic facilities offered at Cititel Hotel Penang. Pamper and indulge yourself with a visit to the massage, hot tub and sauna. The hotel's on-site pool invites you every day for a cooling dip or a few refreshing laps. For those who hate to miss a workout, a trip to the hotel's fitness facility will keep you fresh and healthy.
    Have some relaxing fun with family and friends at the shared lounge and TV area. Souvenir shopping for yourself or those back home takes no time at all at the shops.


    Around the property

    Visit the sights and local attractions of Penang during your stay at the hotel. Your exploration of the surroundings of Cititel Hotel Penang begins with a visit to Chew's Jetty only 1.3 km away. One of the city's most iconic and famous buildings is Cheong Fatt Tze - The Blue Mansion, located 240 m away.

    Show more
    Amenities and facilities
    Very good
    Facilities

    7.6

    Most talked about facilities

    Housekeeping

    522 mentions

    Food & Dining

    365 mentions

    Breakfast

    278 mentions

    Internet

    150 mentions

    Languages spoken

    • English
    • Chinese [Mandarin]
    • Japanese
    • Malay

    Accessibility

    • Wheelchair accessible

    Internet access

    • Complimentary WIFi in all rooms
    • Internet services
    • Wi-Fi in public areas

    Things to do, ways to relax

    • Exercise area
    • Hot tub
    • Karaoke
    • Massage
    • Sauna
    • Swimming pool [indoor]
    • Tours

    Cleanliness and safety

    • Anti-viral cleaning products
    • Body thermometer
    • Breakfast takeaway service
    • Cashless payment service
    • Daily disinfection in all rooms
    • Daily disinfection in common areas
    • Doctor/nurse on call
    • Face coverings on staff
    • First aid kit
    • Free face masks
    • Hand sanitizer
    • Hot water linen and laundry washing
    • Hygiene certification
    • Individually-wrapped food options
    • Physical distancing of at least 1 meter
    • Protective screens in common areas
    • Room sanitization opt-out available
    • Rooms sanitized between stays
    • Safe dining setup
    • Sanitized kitchen and tableware items
    • Staff trained in safety protocol
    • Sterilizing equipment
    • Temperature check for guests and staff

    Dining, drinking, and snacking

    • Bar
    • Coffee shop
    • Restaurant [halal]
    • Restaurants
    • Room service [24-hour]

    Services and conveniences

    • Air conditioning in public area
    • Concierge
    • Contactless check-in/out
    • Convenience store
    • Daily cleaning
    • Disabled facilities
    • Doorman
    • Dry cleaning
    • Elevator
    • Ironing service
    • Laundry service
    • Luggage storage
    • Meeting/banquet facilities
    • Postal service
    • Safety deposit boxes
    • Shops
    • Smoking area

    For the kids

    • Babysitting service

    Access

    • CCTV in common areas
    • CCTV outside property
    • Check-in [24-hour]
    • Fire extinguisher
    • Front desk [24-hour]
    • Non-smoking rooms
    • Pets allowed
    • Safety/security feature
    • Security [24-hour]
    • Smoke alarms

    Getting around

    • Car park [free of charge]
    • Car park [on-site]
    • Rental car
    • Taxi service
    • Valet parking

    Available in all rooms

    • A/C
    • Coffee/tea machine
    • Complimentary drinking water
    • Desk
    • Fan
    • Hair dryer
    • Internet access – LAN
    • Iron and ironing board
    • Mini bar
    • Phone
    • Satellite/cable channels
    • Shower
    • Towels
    • Wi-Fi
    Food and dining
    Restaurants on site

    Main Street Cafe

    • Cuisine: Local, Malaysian

    Kirishima Japanese Restaurant

    • Cuisine: Japanese

    Zhonghua Gourmet Restaurant

    • No additional information available
    Location
    66 Jalan Penang, Georgetown, Penang, Malaysia, 10000
    Excellent
    Location

    8.6

    Airports

    • Penang International Airport (PEN)
      15.3 km 26 min drive
    • Sultan Abdul Halim Airport (AOR)
      86.5 km

    Public transportation

    • Komtar Bus Terminal
      820 m
    • Pengkalan Raja Tun Uda Bus Terminal
      1.3 km

    Hospital or clinic

    • Boom pharmacy
      280 m

    Shopping

    • Gurney Plaza
      3.2 km

    Convenience store

    • 24 XPRESS
      60 m

    Cash withdrawal

    • ATM
      70 m
    What's nearby

    Popular landmarks

    • Cheong Fatt Tze - The Blue Mansion
      240 m
    • Armenian Street
      720 m
    • Khoo Kongsi
      910 m
    • Pinang Peranakan Mansion
      990 m
    • Penang Fort Cornwallis
      1.2 km
    • Chew's Jetty
      1.3 km
    • Kek Lok Si Temple
      7.0 km
    • Batu Ferringhi Beach
      10.9 km
    • Entopia
      13.3 km
    • Escape Theme Park
      13.3 km

    Nearby landmarks

    • The Rainbow Skywalk and Observatory Deck
      60 m
    • Soho Free House
      60 m
    • R&B Pub
      80 m
    • Omegatec
      100 m
    • Oriental Arts & Antiques
      160 m
    • Happy Holidays tours
      170 m
    • Silver-Econ Travel
      170 m
    • Hong Giap Hang
      200 m
    • Coco Island Traveller's Corner
      200 m
    • HS Sam Book Store
      210 m
    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Property policies
    Children and extra beds

    Extra beds vary by room. Please check each room's capacity for details.

    All children are welcome.

    Infant 0-1 year(s)
    Stay for free if using existing bedding.
    Baby cot/crib available upon request
    Children 2-5 year(s)
    Must use an extra bed
    If you need an extra bed, it will incur an additional charge.
    Guests 6 years and older are considered as adults
    Must use an extra bed which will incur an additional charge.
    Others
    • Effective from June 1, 2014, the Penang City Council will be imposing Local Council Fee of MYR 3 per room per night, payable directly to the hotel upon check-in.
    • When booking 6 or more rooms, special policies may apply.
    Some helpful facts

    Check-in/Check-out

    • Check-in from14:00
    • Check-out until12:00

    Getting around

    • Distance from city center1 km.Km
    • Travel time to airport (minutes)20

    Extras

    • Breakfast charge (unless included in room price)50 MYR

    The property

    • Number of floors16
    • Number of restaurants3
    • Number of rooms 451
    • Room voltage240
    • Year property opened1997

    Reviews of Cititel Hotel Penang from real guests

    Provided by verified guests of Agoda
    7.9
    /
    10
    Cleanliness7.8
    Facilities7.6
    Location8.6
    Room comfort and quality7.6
    Service8.0
    Value for money7.8
    High score for Penang
    Rating
    9+ Exceptional (1,245)
    8-9 Excellent (1,326)
    7-8 Very Good (2,409)
    6-7 Good (1,093)
    <6 Below Expectation (819)
    Time of the year
    Mar - May (1,585)
    Jun - Aug (1,804)
    Sep - Nov (1,587)
    Dec - Feb (1,916)
    All guests (9,896)
    All room types
    All languages

    Show reviews that mention 

    Showing 6,892 verified guest comments
    12345
    8.7
    Excellent
    Lai from Singapore
    Group
    Superior Double
    Stayed 2 nights in November 2009

    Cititel hotel -- Value for money & Good Location!”

    I have stayed at a superior room for 2 nights on 14 & 15 Nov 2009. The room is not big but clean. And guest is required to insert in their room card into the slot inside the lift before it can take you to your room level. I like this security feature. And I also like the hotel location. It is located opposite George Town UNESCO World Heritage site. From here, we started our Heritage tour on foot. We walked to Cheong Fatt Tze mansion, Cathedral of The Assumption, Penang Peranakan mansion & etc.....
    The hotel has very few Astro cable TV channels to choose from. Hence,not many programs to watch. They don't have BBC, CNBC, HBO movies, Discovery channels.

    Hotel location is good, hence, making it easy to explore GeorgeTown World Heritage site by foot. Cheong Fatt Tze mansion is the nearest place of interest to the hotel. Guided tour at this mansion is available at 11am and 3pm. Should go for the guided tour, very informative and interesting. Taxi ride to the famous Gurney drive hawker food takes about 10 mins and it cost ringit 15. A standard pricing. And Gurney Plaza is beside the street hawkers. Good place to shop. They have international brands such as Nike, Adidas, TopShop, Faceshop & etc..... Taxi ride from Penang International airport to Cititel hotel takes about 30 mins and cost ringgit 42 dollars. Again, standard pricing. There is one shop selling very good Penang famous tao sar pheng. The shop name is : Him Heang. Located at: 162-A, Jalan Burmah. To get there by foot, probably, about 30 mins. If by taxi, probably 10 mins. And we have walked from CitiTel to Komtar.

    Reviewed November 20, 2009

    See room deals

    9.3
    Exceptional
    Dewi from Indonesia
    Couple
    Superior Double
    Stayed 2 nights in May 2010

    Cititel is a comfortable hotel ”

    In my opinion, Cititel is a nice hotel. The location is strategic enough, near from many attractions. The building is modern. It is also clean & comfortable. The officers are very friendly, helpful & informative. I did really enjoyed staying there.
    I think need to put plants/ flower in front of the hotel & hotel lobby.

    location. cititel is located in a strategic area, near from markets, cafe, food courts/ restaurant so made us easy to get there on foot or bus. officers. cititel's officers are very friendly, helpful & informative. it was our first time to visit penang & of course we knew nothing about penang but when we checked in, the officer explained to us all information we needed such as restaurants, attractions & shopping centers, also informed us how to get there by showing us the map. room. the room is clean & comfortable, it was cleaned up when we were out. building. the hotel building is modern. service. over all service is very nice, the officers repect our privacy, served us & answered us friendly. if i come & visit penang again. room rate. cititel room rate is reachable. i'll choose cititel or recommend cititel to others. we were satisfied staying there. thanks.

    Reviewed May 19, 2010

    See room deals

    9.3
    Exceptional
    Ricky from Australia
    Couple
    Superior Double
    Stayed 2 nights in August 2012

    Great location in Georgetown”

    Close to everything along Jalan Penang

    Walking distance towards everywhere. Georgetown is the spot if you are a food lover. With walking distance from Cititel hotel to the food places, and to many tourist locations (like Blue Mansion) or just a bus ride to Penang Hill or Kek Lok Si, you do not need to take the expensive taxi (which is never metered). Or you can just walk to the revolving restaurant at Bayview hotel. If you like the pub scene, there is a a good spot at the end of Penang Road. The hotel room is a sanctuary for a good rest after a long day of visiting all the tourist locations.

    Reviewed August 27, 2012

    See room deals

    9.3
    Exceptional
    Beng from Singapore
    Group
    Standard Double
    Stayed 2 nights in July 2012

    Great Hotel with Equally Great Sevice!”

    Convenience of Car Parking and Checking out

    I visted Penang often and have experienced staying at various hotels in Penang. So Far my preference is still Cititel Hotel which is very friendly and efficient. The check-in and checkout were hassle free (cannot recall the front desk staff names)and better still the greetings and smiles made me felt very welcome ... I love the car park located on Level 2 & 3. I can access the Lobby Lift and go straight up to my room (via choice of 4 very fast Lifts). Oh yes the Dragon, constructed using recycled mineral water plastic bottle is still being displayed in the Lobby. Great for photos!

    Reviewed July 31, 2012

    See room deals

    10.0
    Exceptional
    SANORLIANA from Malaysia
    Couple
    Superior Double
    Stayed 2 nights in November 2014

    This is the best hotel ever”

    Strategic Location, Friendly Staff & Fulfilled customer request

    This is the BEST hotel ever in Penang. I made a special request for my husband's birthday. I requested some welcoming card/flower petals/cake but management of hotel really did it beyond my expectations. It was so awesome! And my husband really really like it especially the room deco & sparkling water. The location of the hotel made our holiday convinience since it near to food market etc. It just walking distance from hotel to town. Save time & money for car petrol! Definitely I will choose Cititel Penang again for next visit to Penang. Many thanks to Agoda & especially to Cititel Penang! Thumbs up!

    Reviewed November 23, 2014

    See room deals

    8.7
    Excellent
    Chiaw from Malaysia
    Group
    Superior Double
    Stayed 1 night in June 2014

    The stay was worth every penny/money that I paid.”

    value for the money, centrally located to local food and history places (by walking distance) and good staff services.

    Overall, this is a good hotel that I would recommend to my friends and relatives for few main reasons: 1. Centrally located to local food and history places. Well, there are other nearby hotel that is centrally located but see my other points below. 2. Good receptions staff - when I called them thru my room phone, they response well and they know my name - which I personally think is part of a great hotel service. 3. Just outside the hotel, there is a bus stop for you to take on the free RapidPenang bus that will bring you around heritage and local foods area. 4. I paid almost half the price for this room but with better services and quality room than Bayview Batu Ferringhi Resort hotel. I'm not saying Bayview is not nice, it is just as a comparison for this review. FYI, me and my family spend 3D2N in Penang this round and our first night was with Cititel and the second night was at Bayview Batu Ferringhi Resort hotel. Things that can be improve: 1. Aircond - we stayed in room 10xx and both the rooms that we took - the aircond is not cold enough. Well, is cold, and maybe to the hot weather in recent week cause it to be less cold. 2. Car park - the car park is quite limited as they allow outsider to park inside. Outsider as in 'non-hotel-customer'. Luckily during our stay here, it was quite ok. Anyway, after 5pm, I didn't drive out for food/outing event. We just had our simple dinner across the road by walking. All I sharing here it, the car park could be a problem during peak period such as during school holiday.

    Reviewed June 24, 2014

    See room deals

    9.0
    Exceptional
    tan from Malaysia
    Couple
    Standard Double
    Stayed 1 night in March 2013

    great presentable hotel with excellant location”

    clean room, friendly staffs and great location to nearby attractions and food eateries .

    On our way back to Singapore from kedah, we decided to stay in Penang for a short holiday. We decided to book cititel because of the location and later found out that it is better than what we expected. We were impressed by the hotel staffs and the standard room, though it is a bit small but perfect for 2 of us. The hotel staffs incharged of transport also very helpful and honest. This is a big plus for tourist and they seem know what they expected. They have private hotel taxi for rent. They charge RM30 per hr which is fair. They are many trishaw outside the hotel too which charge also RM30 per hr. It is very good for streed ride to visit downtown attraction especially for those who do not enjoy walking. Street taxi however is still very bad. They still practise bargaining fares like 20 yrs ago, never improve. Prices of hawker food already gone up but mostly still reasonable.

    Reviewed March 05, 2013

    See room deals

    9.3
    Exceptional
    Pedro from Australia
    Couple
    Deluxe Double
    Stayed 3 nights in July 2011

    Great location, Great facilities”

    Location, cleanliness, city and harbour views

    we loved staying at the cititel. yes, it's a corporate type hotel pitched at the business traveller, yet on our honeymoon we still found the hotel perfect for our needs. we had a room near the top with great 180 degree views of the city out across to penang bridge. our room was very clean and modern looking with an excellent air con system and modern appliances. the breakfast buffet is probably the best we had in malaysia, catering for continental, malay, japanese, indian and chinese tastes. we loved also having shop great restaurants downstairs, good cocktail list at the bar with pleasant staff, and very professional check in staff. sure, the citiel has none of that penang colonial charm but, hey, when you've explored the city on foot and are tired and covered in sweat all you want is a great, clean, cool room with a view to unwind and relax.

    Reviewed July 19, 2011

    See room deals

    9.3
    Exceptional
    nicholas from United Kingdom
    Couple
    Stayed 2 nights in March 2011

    Smart well located hotel that's great value”

    Good location, good facilities, good value

    The Cititel is a very good choice for a stay in Penang. It is located within easy walking distance of the old town areas of Georgetown with Chinatown, Little India and the seafront within a few minutes walk. Rooms are well equipped immaculately clean and a good size. The hotel has many other facilites including gym, pool, shops and restaurants. Smoking is allowed in some areas of the hotel including the restaurant which we weren't that happy with.

    Reviewed March 09, 2011

    See room deals

    8.7
    Excellent
    Wan from Singapore
    Group
    Standard Double
    Stayed 3 nights in June 2012

    Great Location and Value for $”

    Grand interior and large variety of food within the hotel

    I had a good time staying in Cititel Penang. Its cosy ambience and clean room left me a good impression. The hotel staff were polite and warm towards my enquiries. The hotel is also well-situated within the city area. There are loads of good food available within walking distance from the hotel. The only unpleasant incident I encountered was when my friend and I went to level 3, Health Centre to ask about the massage services offered there. We were coldly treated by a middle aged chinese lady whose body language and voice tone suggested to us that we were not welcome there. After much thinking, I reckoned that perhaps the massage service was only open to male customers. This is fair but I personally feel that if thats such a case, it should be indicated in the directory present in our hotel room. Afterall, that was how we found out about the health centre. Apart from the incident, I am largely impressed with the main hotel staff and delicious food I had in the hotel, namely vegeterian bee hoon ordered via room service and midnight porridge buffet in the Cititel Cafe.

    Reviewed July 03, 2012

    See room deals

    10.0
    Exceptional
    Chalwinpal from Singapore
    Couple
    Superior Double
    Stayed 3 nights in October 2012

    Lovely Hotel with Wonderful Staff”

    Customer Service was excellent. Satff was always smiling and Friendly. Breksat was superb

    From the time we reached the hotel till we check out it was filled with excellence, excellence, excellence. Staffs were always smiling and friendly. Very helpful. Bellboy, Security Officer, Reception Staff, Room Service Staff,Housekeeping Staff, Hotel Cafe Staff were all great and efficient always willing to help. We cant even find anything to complain about. We went to celebrate our anniversary and the room deco they hotel did for our room was beautiful it really surprised us.Breakfast was superb with many different kind of varirites. Room Service was fast and food was delicious. The hotel is very centralised to all areas in penang. They is a bus stop just outside the hotel that goes to many all the places in Penang. There is a shuttle bus that goes round any area of georgetown where the hotel is located. Many food area outside the hotel.I would strongly recommened thid hotel to anyone going to hotel.

    Reviewed October 23, 2012

    See room deals

    10.0
    Exceptional
    LEE from Singapore
    Couple
    Standard Double
    Stayed 1 night in June 2018

    The hotel is located near the place of all the famous and delicious restaurant. Good choice :)”

    The Duty manager , the staff and their operation team did a good role in their service. Service will excellence whenever i need help with enquiries such as where to purchase (SIM data card), where is the nearest place to go for a good food hunt. Duty manager (Suzana) *hope i didnt spell wrong* provide fantastic service from the moment when i check- in to check- out, Cititel Hotel Penang have taken care of well-being. Not to forget they provide delicious hotel breakfast as well where there is different varieties food being serve. Will be back for this hotel again :)

    Reviewed June 25, 2018

    See room deals

    9.0
    Exceptional
    Anggraeni from Indonesia
    Solo traveler
    Standard Double
    Stayed 4 nights in February 2013

    Great location and clean room”

    Great location and friendly staff

    Penang is really a true food paradise island with the old fashioned, unique and relax atmosphere. I really enjoy my stay here and I also have chosen the right hotel to stay in. Cititel hotel is located in the city and nearby my boyfriend bistro, so it is so comfortable for me. Cititel hotel also good in cleanliness and their staff are friendly and so welcome. I will come again to Penang soon and will explore more areas there.

    Reviewed March 06, 2013

    See room deals

    9.0
    Exceptional
    Shinta from Indonesia
    Business traveler
    Superior Double
    Stayed 1 night in February 2010

    Cititel Penang n Boulevard Hotel KL”

    Clean, comfort, friendly staff..
    -

    The Cititel Hotel in Penang very clean, comfort, have friendly staff, and situated in downtown Georgetown, so You can go anywhere in minutes. The Boulevard Hotel in KL also have great service, located next to Megamall midvalley so you can get more and more exicetement of shopping experience..Great hotel..

    Reviewed February 09, 2010

    See room deals

    9.0
    Exceptional
    Chee from Australia
    Solo traveler
    Stayed 4 nights in August 2009

    Cititel Stay”

    Cheap Rates, Good Customer Service, excellent City Location
    Old Facilities, Run Down Gym, Very Small Pool.

    My Stay at the Cititel Penang was pleasant although there was a few minors problems on the way. First was the cleaness and the warmth of the reception staff, second was the great customer service they had offered, the location of the hotel is a must for any traveler wanting to explore GeorgeTown by foot. The only negative I could find with this hotel is that most of the facilities are quite old. Beside that the hotel rates are excellent.

    Reviewed August 20, 2009

    See room deals

    9.3
    Exceptional
    Stella from Singapore
    Couple
    Standard Double
    Stayed 3 nights in July 2014

    Nice 4 Day 3 Nights stay in Cititel”

    The Location, The Rooms, Hotel Staffs were awesome

    This is my first stay in Cititel Hotel Penang. My friend had introduced this hotel to me previously as she has always been staying there everytime she goes. I must say i am very pleased with how the hotel is operated. Service staff and concierge staff were good. The rooms are clean and well maintained. Even the corridors smells great. Best part is the location which is near the "red garden" for food and just 10-20 mins drive/walk to shopping malls. 24hrs food and good massage around the corner.

    Reviewed July 27, 2014

    See room deals

    9.3
    Exceptional
    JunYun from Singapore
    Couple
    Superior Double
    Stayed 3 nights in October 2012

    Amazing Hotel View”

    Location location location

    We Stayed in 1110, it was a last minute upgrade decision that was proposed by the counter staff.Good thing that we did. The view we had was panoramic , picture perfect sea view, and partial view on the rustic old Georgetown. Its walking distance to the famous chendol stall behind Kimberly St, and the Famous Line Clear Nasi Kandar Mamak is just around the corner (Beware, they rip customer off if you order in english, please, if you can order in malay.I got ripped off when the staff charged me RM23 for a plate of rice,one fried chicken and a tiger prawn.) I've been to Penang many times but im glad that i've stayed in Cititel and definitely i'll be back for more.

    Reviewed October 31, 2012

    See room deals

    10.0
    Exceptional
    Chean from Malaysia
    Business traveler
    Standard Twin
    Stayed 2 nights in April 2019

    Great service with good leader ”

    I would like to compliment the Front office manager (not too sure about his latest position but i know his name is Soon Hock), who has been very attentive and provide his very good service this few years. With his great leadership, I had seen Cititel Penang improved to a better level this few years. I’m a heavy traveller that stay in hotel more than my house.. i felt it would be good for me to let the management of.cititel to acknowledge this great leadership. You can’t believe that I was making a complain to this gentleman many years ago when I believe he was a front office staff during that time. I would have move to another hotel if it’s nit him being so warmth and of course the front office staffs in. Cititel that always being so warmth.

    Reviewed May 04, 2019

    See room deals

    Dear Chean Thank you very much for your positive feedback. Your valuable feedback helps us to maintain a high standard of service and it certainly motivates us to provide a quality service to our patrons at all times. We look forward to serving again in the near future.

    Responded September 07, 2019
    Cititel Hotel Penang
    9.6
    Exceptional
    Chean from Malaysia
    Business traveler
    Standard Twin
    Stayed 3 nights in April 2019

    Good service good leader ”

    I would like to compliment the Front office manager (not too sure about his latest position but i know his name is Soon Hock), who has been very attentive and provide his very good service this few years. With his great leadership, I had seen Cititel Penang improved to a better level this few years. I’m a heavy traveller that stay in hotel more than my house.. i felt it would be good for me to let the management of.cititel to acknowledge this great leadership. You can’t believe that I was making a complain to this gentleman many years ago when I believe he was a front office staff during that time. I would have move to another hotel if it’s nit him being so warmth and of course the front office staffs in. Cititel that always being so warmth.

    Reviewed May 04, 2019

    See room deals

    Dear Chean Thank you very much for your positive feedback. Your valuable feedback helps us to maintain a high standard of service and it certainly motivates us to provide a quality service to our patrons at all times. We look forward to serving again in the near future.

    Responded September 07, 2019
    Cititel Hotel Penang
    9.3
    Exceptional
    Shivaji from India
    Couple
    Superior Double
    Stayed 1 night in June 2010

    Cititel - a good central place to stay in Georgeto”

    Location - walking distance to most of the colonial sights in georgetown, pubs and shopping district
    no soccer on the in-room TV

    Cititel was a good comfortable place to stay in Georgetown, Penang. Room was very clean and luxurious, views were excellent. We simply walked to the Jaya restaurant opposite the hotel for some tasty Indian and local food for our meals. We also did a walking tour of the colonial georgetown in 1.5 hrs.

    Reviewed July 05, 2010

    See room deals

    12345
    This is a popular property. Don't miss out!

    Back to search results

    Back to room choices

    |

    Dismiss