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Cititel Hotel Penang
66 Jalan Penang, Georgetown, Penang, Malaysia, 10000 - See map
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Georgetown, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Pinang Peranakan Mansion. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.
Highlights
Facilities
Valet parking
Free Wi-Fi in all rooms!
Luggage storage
Contactless check-in/out
Hot tub
Clean hotel & good customer service”
What i like Hotel & room & the corridor along the room smells so fresh & clean. I can feel it Customer service is good! Very polite staff, helpful, & no delay in checkin process. Love it Huge lobby, enough elevator (no waiting), got purifier inside the elevator, they have swimming pool (not big) but ok, & other facilities. Room is clean, not small, everything is provided (keetle, hairdryer, iron, prayer mat, slippers, toiletries) love that they provide 2 chairs in the room & 1 coffee table so that we can have our meal or drinks while enjoying the view in the window. Our room is superior, we request sea view, it was so nice, the view is quite wide angle. AC was good, so cold. They also have ceiling fan in the room but we cant find which switch to turn it on. Parking is free Easy to get parking (maybe we came during weekdays) i dont know Location is very good. You can just walk around to get anything (foods / convenience store) no need driving There’ll be heritage fee Rm3 per night : fyi for non Malaysian dont be surprise, in Langkawi as well have the heritage fee. What I dont like: Bathroom is an old-style I think because the shower is attached to the bathtub (which is weird for me) - I keep thinking how many guest already peed inside the bathtub while showering hahahah. So I brought my own dettol & brush to clean the bathtub first before my family using it. And the bathroom very small, like bathtub really next to the toilet, and 2-3 steps to the sink. I dont recommend if you bring older people (like our parents/grandparents) because they will also have trouble using the shower in the bathtub, you know what I mean (standing inside the bathtub really is dangerous though) 2nd is for the price I think it should be package with breakfast. rm230-260 is quite pricey to just sleep 1night. Wifi was a bit irritating. Sometime it will disconnect & when I reconnect it just didnt exist for a while need to forget network & do all over again. Other than that I love
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Dear Syafinaz, Selamat Sejahtera from Cititel Penang! Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang We are truly happy to know that we have surpassed your expectations in all aspects of our hotel strategic location and service delivery. I am indeed very concerned with your feedback on our WiFi issue and I have summoned my IT Manager to look into it. I thank you very much for your valuable feedback as it is only through you, our distinguished guest that we know of the oversight and learn from it. I want you to know that at Cititel Penang, we are continuously striving to achieve our mission to create a totally fulfilling experience for all guests at all times. I want you to know that we are truly glad to have you as our guest and that all of us at Cititel Penang sincerely look forward to the opportunity to be of service to you over and over again. Yours Sincerely, Amir Hisham General Manager
Wonderful stay”
No complain. everything was ok during our stay. A centralized air con but we can adjust temperature on our own. Free parking at the hotel premises. Lot of eateries nearby and all is within walking distance. Penang road famous laksa and chendol is just around 10min walking from the hotel. On the way, I found a unique bus stop with a small library. It located just beside Chowrasta Market. Everything was so Nice. Just too bad that Kirishima Japanese Restaurant is close on the day we arrive which is also my wife birthday. Initial plan is to celebrate my wife birthday in the restaurant. Luckily, we found Tokyo Bistro Japanese restaurant nearby. Safety and security are good. Friendly and helpful staff. Hotel appearance is nice and tidy. Room cleanliness is good with sea view. Room water tap flow are good and hot. I would definitely choose Cititel Hotel again in my next visit.
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Dear Cheong, Selamat Sejahtera from Cititel Penang! Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang. A stay experience is truly indeed crafted by every step of your journey with us, one that we continually endeavour to deliver upon in our commitment to create truly memorable stays for every guest of the Cititel Penang. It would be our pleasure to welcome you back again with utmost attention to your safety and comfort, and to extend our True Hospitality again for another most unforgettable stay. Yours Sincerely, Amir Hisham Hotel Manager
One of the best among hotel in penang”
Good location, friendly hotel staff, and clean hotel. Complementary coffee for hotel guest in the morning until 8.30am. The only cons : unfortunately they don't refill any milk for the coffee machine once finished, even is before 8.30am... Walking distance to most of the famous tourist spot and local food. Will definitely come back again.
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Dear Sow, Thank you for your support and for taking the time to review your recent stay. We are truly happy to know that we have surpassed your expectations in all aspects of our hotel facilities, great location and service delivery. We appreciate your feedback on the coffee machine milk as it gives us the opportunity to improve the services and facilities, we provide to all our guests. It is a great delight to be learning of your intent to return with us again, and the many reasons for your return. I want you to know that we are truly glad to have you as our guest and that all of us at Cititel Penang sincerely look forward to the opportunity to be of service to you over and over again. Yours Sincerely, Amir Hisham Hotel Manager
My second time here”
I stayed at the deluxe room which was renovated recently.. very clean and fresh room.. helpful staff.. and they have so many choices of pillows that you can choose from..first time for me.. Location is superb.. its close to all good food to eat...
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Dear Lingesvaran, Selamat Sejahtera from Cititel Penang! Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang We are truly happy to know that we have surpassed your expectations in all aspects of our hotel facilities, strategic location and service delivery. I want you to know that we are truly glad to have you as our guest and that all of us at Cititel Penang sincerely look forward to the opportunity to be of service to you over and over again. Yours Sincerely, Amir Hisham Hotel Manager
Good location”
Staycation for daughter's birthday so that she could enjoy the bathtub. The bathtub was not that big. Been to other hotel that could fit me and my 3 yr old daughter. Got free parking. Staff is efficient. Location wise is good, you could go to many famous restaurants nearby by walking (eg. Sup Hameed, Roti Canai Transfer Road/Argyll). For shopping clothes you can walk to Sam's Batik. Only problem during my stay was the sink was clogged, it was fixed after complaining, but then it happened again. Other thing was the mirror in between toilet and room was not necessary, the toilet bulb so bright, so if you woke up in middle of night and went to toilet, the bright light may disturb your partner sleeping.
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Dear Muhammad,, Selamat Sejahtera from Cititel Penang! Thank you for making Cititel Penang your accommodation choice whilst in Penang. I am very grateful to you for taking your time to share your feedback with me on the sink clogged. Please allow me to reassure you that this is not the norm in our operational standards and my Maintenance officer had checked and rectified the problem. Please accept my sincere apologies once again for the inconvenience caused to you and I hope you will not allow this to mar the impression of us. I thank you for sharing your review and suggestion with me on the mirror and lightings which I am very grateful for your valuable feedback as it is only through you that we know of our shortcomings and learn from it. I want you to know that my team and I truly glad to have you as our guest and we sincerely look forward to be of service to you over and over again soon. Yours sincerely Amir Hisham Hotel Manager
A great stay”
Room - We stayed in a sea view room with close to 180 degree sea view if not blocked by the Eastern & Oriental Hotel in front. Room is spacious with a full size bathtub and full amenities. Location - Hotel is nearby to Chulia Street at walking distance but very quiet at night. Food - Breakfast is decent with a good spread of varieties. Staff - Staff very generally quite helpful and polite. Parking - Hotel guests gets complimentary parking during your stay, just remember to get the parking coupon from the front desk.
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Dear Voon, Thank you for your support and for taking the time to review your recent stay with us. We are truly happy to know that we have surpassed your expectations in all aspects of our hotel facilities and service delivery. We appreciate your positive comments on the hotel’s wonderful characteristics and great location. On behalf of my team, I look forward to welcoming you back for future stay with your loved ones. Until then, my very best wishes and stay safe. Yours sincerely, Amir Hisham Hotel Manager
Overall satisfaction”
One of the best hotels in Penang with affordable price and good location to various yummy food streets. Rooms are clean and contains big space for walking. With view directly to the sea, nothing else could be better. Travellers with cars will have no worries finding parking for their car as parking lot is provided. Very convenient. Staff were polite and professional as well.
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Dear Annie, Thank you for taking the time to share a review of your recent stay with us at Cititel Penang.. I am thrilled to know that you had a pleasant stay and enjoyed everything from the comfort of the room , strategic location and your compliments towards the team who had all made you felt so well cared for. I will be sure to share your lovely feedback with everyone on the team. It will be our pleasure to welcome you back in the very near future. Yours sincerely Amir Hisham Hotel Manager
Perfecto”
This hotel hav cities and sea view. The location are really awesome for those who come for food it is in the cities. Room was cleaned and good.
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Dear Norazida, Selamat Sejahtera from Cititel Penang. Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang. It is indeed a delight to know that you have enjoyed your stay with us. Thank you again for the nice review. Together with the rest of the team members, I look forward to welcoming you again in the near for another memorable experience. Thank you. Yours Sincerely, Amir Hisham General Manager
Great LOcation”
Hotel location is the big Why we always return to this hotel. Hotel is clean as per our stay and the hospitality of the staff is superb. The room is clean and maintain well.
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Dear Nurul, Thank you for a nice review and thank you for making Cititel Penang your preferred accommodation choice whilst in Penang. I'm extremely proud to read that many have touched you positively during your stay.. Your compliments mean the world to us. It makes the team feel very proud of the job they do every day. I will personally share your great review with our team as I am sure this will fuel their motivation further to create a memorable experience for all our guests. Along with the rest of the team, I look forward to welcoming you & your family again in the near future. Yours Sincerely, Amir Hisham Hotel Manager
Great location”
Good and friendly front desk staff named Irfan who is kind enough to assist on our request and helped us. Great hotel location walking distance to famous eatery and convenient store few steps away from hotel. this is not my first staying here. Will come back again and again...
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Dear Sow, Selamat Sejahtera from Cititel Penang! Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang. A stay experience is truly indeed crafted by every step of your journey with us, one that we continually endeavour to deliver upon in our commitment to create truly memorable stays for every guest of the Hotel. I am most delighted to hear that you have been in the excellent hands of our team member; Irfan. It will be my pleasure to share upon these feedback with him personally. Thank you again for the nice review and together with the rest of the team, I look forward to welcoming you again in the near for another memorable experience. Until then my very best wishes and stay safe, Yours sincerely, Amir Hisham Hotel Manager
Awesome ”
The hotel stay was excellent. We enjoyed our stay easy to move around. All the amenities are near alot of restaurants. We sure will come back again.
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Dear DANA, Selamat Sejahtera from Cititel Penang! Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang We are truly happy to know that we have surpassed your expectations in all aspects of our hotel facilities and service delivery. It is a great delight to be learning of your intent to return with us again, and the many reasons for your return. I want you to know that we are truly glad to have you as our guest and that all of us at Cititel Penang sincerely look forward to the opportunity to be of service to you over and over again. Yours Sincerely, Amir Hisham General Manager
Will stay here again when back in Penang”
My experience was great, the room is very nice and comfortable, clean and neat. Paid RM29 for top up of breakfast and the spread is incredible, from local to western to Japanese sushi and miso soup. The cafe manager Kelvin is very friendly, polite and helpful.
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Dear YAN, Thank you for taking the time to share your valuable feedback. As delighting and satisfying our guests is always a top priority for us, we are glad to know that you appreciated the service provided by our associates.. Needless to say your gracious comments will be shared with the staff concerned, in particular Kevin. We look forward to welcoming you back to Cititel Penang in the near future Until then, my very best wishes and stay safe. Yours Sincerely, Amir Hisham Hotel Manager
Great location & clean”
Ideal location for food, shopping, etc. Rooms are clean and comfortable - was able to request for extra bed. Can recommend the spa facilities as well
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Dear Khadijah Selamat Sejahtera from Cititel Penang. Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang. It is indeed a delight to know that you have enjoyed your stay with us. On behalf of the Team at Cititel Penang, we look forward sincerely to your return and to welcoming you back with us again soon Until then my very best wishes and stay safe. Yours Sincerely, Amir Hisham Hotel Manager
Really recommended 👌 super value for money.. superb staff super room super clean super friendly.. Really recommended 👌 👍 👏 ”
Overall we were satisfied with superb services
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Dear Syarena, Selamat Sejahtera from Cititel Penang! Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang We are truly happy to know that we have surpassed your expectations in all aspects of our hotel facilities and service delivery. I am delighted that we have made your stay an exceptional one. It will be my pleasure to share your note of recognition with our team members, who will be heartened to know their warmth and hospitality had made your experience a memorable one. It was with pride I share your compliments with them, I want you to know that we are truly glad to have you as our guest and that all of us at Cititel Penang sincerely look forward to the opportunity to be of service to you over and over again. Yours Sincerely, Amir Hisham General Manager
Exceptional”
The room is very clean & cozy. The washroom is very clean ! Parking is available, staff is helpful and friendly. Unfortunately we stay only for 1 night. Definitely will come back soon.
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Dear Hamizah, Selamat Sejahtera from Cititel Penang! Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang. Your amplified compliments mean the world to us! It gives us great pleasure and joy to read your line. I couldn't be happier after reading your beautiful comments and learning that you love every aspect of our hotel. It would be our pleasure to welcome you back again with utmost attention to your safety and comfort, and to extend our True Hospitality again for another most unforgettable stay. Yours sincerely, Amir Hisham Hotel Manager
My pleasure”
This hotel is best to stay as its location is strategic. besides that, the staff friendliness is Ok. i love staying there and am looking forward to visiting soon
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Dear Linda, Selamat Sejahtera from Cititel Penang. Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang. It is indeed a delight to know that you have enjoyed your stay with us. On behalf of the Team at Cititel Penang, we look forward sincerely to your return and to welcoming you back with us again soon Thank you. Yours Sincerely, Amir Hisham General Manager
Room is nice and cozy”
Everything was good except the breakfast. The hot food was ok but the cold food like salad and fruits got some flies on it. Kinda unhygienic.
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Dear Tung, Selamat Sejahtera from Cititel Penang. Thank you for making Cititel Penang your preferred accommodation choice. Please be informed that I personally spoken to my Restaurant Manager to come out with corrective measures to ensure no recurrence of this sort. Whilst I deeply regret the experience you encounter, please allow me to reassure you that this is not the standard of service which we endorse here. On the other note, It is indeed a delight to know that you have enjoyed your stay with us. Whilst we thank you for your continuous patronage, we sincerely look forward to welcoming you back to Cititel Penang over and over again. Yours Sincerely, Amir Hisham General Manager
Exceptional”
Room are carpeted, hotel is walking distance to Chulia and Armenian Street, hotel is nearby red garden food court and many other famous local restaurants, my corner room has sea and city view, we saw cruise ship docking at port nearby, many TV channels, corridor were well lit and carpeted, access to floor are by security card.
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Dear Lai, Thank you for your support and for taking the time to review your recent stay. We are truly happy to know that we have surpassed your expectations in all aspects of our hotel facilities. I want you to know that we are truly glad to have you as our guest and that all of us at Cititel Penang sincerely look forward to the opportunity to be of service to you over and over again. Until then, my very best wishes and stay safe. Yours Sincerely, Amir Hisham General Manager
Fantastic location and spacious room”
Perfectly located within walking distance to many places and attractions. The room is spacious and clean, and the hotel staff are very warm and friendly. The breakfast buffet is nice, especially the freshly made roti canai. If you want value for your dollar, I would recommend this hotel.
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Dear Mellissa Selamat Sejahtera from Cititel Penang. Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang. I am thrilled to know that you had a pleasant stay and enjoyed everything from the comfort of the room, strategic location, to our culinary offerings and our compliments towards the team who had all made you felt so well cared for. I will be sure to share your lovely feedback with everyone on the team. I want you to know that all of us at the Cititel Penang are glad to have you as our guest and we sincerely look forward to welcoming you back over and over again. Yours Sincerely, Amir Hisham Hotel Manager
Cititel Hotel Review”
Location were strategic. I love the location since it is accessable to the places you wanna go. A bit heavy traffic but still ok. Food taste was good, facilities were great.
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Dear Syahrul, Selamat Sejahtera from Cititel Penang! Thank you for making Cititel Penang your preferred accommodation choice whilst in Penang. We are truly happy to know that we have surpassed your expectations in all aspects of our hotel facilities, location in the heart of Penang and food quality. I want you to know that we are truly glad to have you as our guest and that all of us at Cititel Penang sincerely look forward to the opportunity to be of service to you over and over again. Yours Sincerely, Amir Hisham General Manager