Cititel Mid Valley Hotel
Superior Double - Bed Cititel Mid Valley Hotel
Lobby Cititel Mid Valley Hotel
Lobby Cititel Mid Valley Hotel
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7.6
Very good
21.0% this month
/10
(21058 reviews)See what guests said
See map
8.8
Excellent
Location rating score
Excellent location
Parking
Available
  • Midvalley Megamall80 m
  • Megakidz120 m
  • Dive Station120 m
  • Brewbull Pool120 m
  • British India120 m
  • Golden Screen Cinemas in Mid Valley120 m
  • MPH Bookstore in Mid Valley120 m
  • Cosmic Bowl120 m
  • Mid Valley Mega Mall130 m
  • KTM Train Station - Mid Valley160 m
  • Free Wi-Fi

    Cititel Mid Valley Hotel

    Lingkaran Syed Putra, Mid Valley / Bangsar, Kuala Lumpur, Malaysia, 59200 - See map
    "Good centre location in KL with big shopping mall, friendly staffs & full of variety eatery shops."
    KWAN - December 30, 2018
    Exceptional reputation
    Recommended by 92% of guests
    Very good service
    7.6 rating for service
    • 130 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Free Wi-Fi in all rooms!

    • Daily housekeeping

    This property is in high demand!

    Booked 358 times

    Property ranking|Compared to 13,144 Kuala Lumpur properties
    See all rankings
    Location score
    8.8/10
    Room comfort score
    7.3/10
    Review score - United States
    7.5/10
    Service score
    7.6/10
    Better than
    98
    %
    of Kuala Lumpur properties
    Better than
    98
    %
    of Kuala Lumpur properties
    Better than
    98
    %
    of Kuala Lumpur properties
    Better than
    96
    %
    of Kuala Lumpur properties
    Value for money7.4
    Distance to city center5 km
    Location rating8.8
    Nearest airportSultan Abdul Aziz Shah Airport (SZB)
    Distance to airport13.9 km

    Rooms available at Cititel Mid Valley Hotel

    Deluxe Double
    Deluxe Double
    ...
    • Room size: 36 m²/388 ft²
    • City view
    • 1 king bed or 2 single beds
    Enter dates to see prices
    Superior Double
    Superior Double
    ...
    • Room size: 18 m²/194 ft²
    • City view
    • 1 queen bed or 2 single bed...
    Enter dates to see prices
    Superior Twin
    Superior Twin
    ...
    • Room size: 18 m²/194 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Run of House
    Run of House
    ...
    • Shower
    Enter dates to see prices
    Deluxe Twin
    Deluxe Twin
    ...
    • 2 single beds
    Enter dates to see prices
    Double room - Single use - Superior
    Double room - Single use - Superior
    ...
      Enter dates to see prices
      Deluxe 2 Twin Beds
      Deluxe 2 Twin Beds
      ...
        Enter dates to see prices
        Twin/Double room - De Luxe
        Twin/Double room - De Luxe
        ...
          Enter dates to see prices
          Twin Standard
          Twin Standard
          ...
            Enter dates to see prices
            Shared Room
            Shared Room
            ...
              Enter dates to see prices

              Frequently asked questions

              What time is check-in and check-out at Cititel Mid Valley Hotel?

              Check-in at Cititel Mid Valley Hotel starts from 02:00 PM. Guests must check-out before 12:00 PM to avoid additional fees. You may request early check-in or late check-out as a special request through the booking form. This may be offered by the property, subject to availability. You are welcome to use the luggage storage provided by the Cititel Mid Valley Hotel to store belongings prior to check-in, or after check-out. The hotel front desk operates 24 hours a day.

              How do I get to Cititel Mid Valley Hotel?

              Getting to Cititel Mid Valley Hotel from the airport is easy! Guests can request airport transfer in advance to and from the airport for an additional charge of 280 MYR. Requests should be made to the property in the "Special Request" field in the booking form. If you would like to drive to Cititel Mid Valley Hotel, a car park is available onsite with an additional charge. Convenient parking options including self-parking and valet parking are also offered at the property. You can travel around in Kuala Lumpur easily with taxi service provided by the property. If you prefer to drive, car hire is also available through the property; please inquire during check-in.

              Is breakfast offered at Cititel Mid Valley Hotel?

              Buffet breakfast is offered at Cititel Mid Valley Hotel. Cititel Mid Valley Hotel serves continental breakfast. There is an additional charge for adults and children payable at the property, if not included in the room rate.

              What are my dining options at Cititel Mid Valley Hotel?

              Cititel Mid Valley Hotel has an in-house restaurant for hungry guests to dine-in. Citi Caf" comes highly recommended by the property. A variety of cuisines is served at the restaurant. You can choose from an all-you-can-eat buffet, or select signature dishes with the " la carte menu option.

              Can special events be hosted at Cititel Mid Valley Hotel?

              Special events such as weddings may be hosted at Cititel Mid Valley Hotel. The property has indoor venues that can hold up to 360 people. In-house catering services are offered to help your event go smoothly. The property also invites guests to create long-lasting memories with packages to celebrate intimate occasions such as birthdays.
              Guests who are interested in hosting an event or celebrating a special occasion may let the property know directly in the Special Requests field on the booking form. The property will then reach out to you directly through the Agoda messaging system.

              Can business events be hosted at Cititel Mid Valley Hotel?

              On-site venues and convenient event services make Cititel Mid Valley Hotel an ideal choice for hosting events such as meetings and conferences. The business venues at Cititel Mid Valley Hotel can hold up to 160 people. Amenities and services are available to help make your business event a successful one.
              Interested in hosting a business event? Let Cititel Mid Valley Hotel know through the Special Requests section in the booking form. The property will be notified and reach out to you directly.

              What is the smoking policy at Cititel Mid Valley Hotel?

              Designated smoking areas are provided at Cititel Mid Valley Hotel for guests who smoke.

              Show more questions
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              What people love about Cititel Mid Valley Hotel

              • 10.0
                Exceptional
                Location

                "Good service, very convenient location."

                MICHAEL C.

                |

                January 14, 2019

              • 9.2
                Exceptional
                Staff 

                "Friendly check in staffs, good location."

                Ahmad F.

                |

                December 26, 2018

              • 7.6
                Very good
                Location

                "Great locations!"

                Peng K.

                |

                December 29, 2018

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              More about Cititel Mid Valley Hotel

              More about Cititel Mid Valley Hotel

              6.8
              Good

              "One of the best hotel to stay for a shopping trip."

              Swee Y.

              |

              January 14, 2019

              An overview

              Boasting a convenient location in Kuala Lumpur, this property is minutes away from major tourist hot spots. Within the vicinity of popular malls, entertainment centers, and the thriving business district, guests will find this superb lodge fantastic! All 646 are fitted with basic amenities needed for a comfortable stay. All in all, Cititel Mid Valley Hotel is brilliantly appointed. Please enter your preferred dates of stay and submit our online booking form to make a reservation at Cititel Mid Valley Hotel.

              What they offer

              10.0
              Exceptional
              Staff 

              "Friendly staff."

              SUFFIAN

              |

              January 2, 2019

              Read more reviews
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              Nearest essentials

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
              Show less

              What to eat nearby

              American cuisine
              American cuisine
              Chili's
              230 m American, Mexican, Southwestern
              Giegit's Western
              230 m American, European, Mexican
              Kentucky Fried Chicken
              1.0 km American
              Asian cuisine
              Asian cuisine
              Dragon-i
              50 m Asian, Chinese
              Madam Kwan, Mid Valley Megamall
              70 m Asian, Chinese, Halal
              Manmaru Homemade Udon
              70 m Asian, Japanese
              Chinese cuisine
              Chinese cuisine
              CJade Express Midvalley Megamall
              100 m Chinese
              Pao Xiang Bah Kut Teh, Mid Valley Mega Mall
              230 m Chinese
              Dragon Hut Restaurant
              860 m Chinese

              What's nearby

              Distances shown are straight-line distances on the map. Actual travel distances may vary.
              Show less

              Property's guest policies

              Show less

              Some helpful facts

              Show less

              Announcements

              Show less

              Reviews of Cititel Mid Valley Hotel from real guests

              Provided by verified guests of Agoda
              Agoda Reviews (21058)Booking.com Reviews (3942)
              7.6
              /
              10
              Very good
              21.0% this month
              Cleanliness7.5
              Facilities7.3
              Location8.8
              Room comfort and quality7.3
              Service7.6
              Value for money7.4
              Rating
              9+ Exceptional (1673)
              8-9 Excellent (2509)
              7-8 Very Good (4954)
              6-7 Good (3070)
              <6 Below Expectation (2134)
              Time of the year
              Mar - May (3405)
              Jun - Aug (3779)
              Sep - Nov (3601)
              Dec - Feb (3555)
              All guests (21058)
              All room types
              All languages

              Show reviews that mention 

              Showing 14340 verified guest comments
              12345
              8.4
              Excellent
              azura from Malaysia
              Couple
              Deluxe Double
              Stayed 1 night in July 2019

              Enjoyable stay ”

              I always wanted to stay in a same room everytime we checked in. Last July, my husband and I, again book the same room, but wasn't so lucky. I understand that the room is occupied, but at least the front office staff can at least let us know that the room is not available. He just give us a different room without a word. I think that is a bit annoying and rude because we verbally mentioned to him the room that we wish to check in. Why didnt say so it is not available? at least be polite asking for our preference.

              Reviewed July 19, 2019

              Thank you for staying with us, My sincere apologies for the inconveniences caused during your stay with us. I have forwarded your comments to our front office department for them to make corrective actions so that incidents like this do not recur again. Looking forward to be of better service to you soon

              Responded July 22, 2019
              Cititel Mid Valley Hotel
              8.4
              Excellent
              Joseph from Singapore
              Couple
              Superior Double
              Stayed 2 nights in July 2019

              Exactly what my Wife and I needed for a weekend getaway”

              Please keep providing smoking rooms. Thank you

              Reviewed July 25, 2019

              Thank you for your recent patronage to the Hotel, I am glad to hear that you and enjoyed your stay. Hope to see you again soon

              Responded July 29, 2019
              Cititel Mid Valley Hotel
              6.4
              Good
              amiruddin from Malaysia
              Family with young children
              Superior Double
              Stayed 1 night in April 2019

              small room”

              pro:near to Midvalley megamall cons:no parking for customer for check in purpose.the hotel only concern for valet parking for expensive cars. at least give some concern those who come from far drive to the hotel that takes only 5 minutes for check in purpose.No swimming pool

              Reviewed July 21, 2019

              Thank you for staying with us, My sincere apologies for the inconveniences caused during your stay with us. I have forwarded your comments to the relevant departments for them to make corrective actions so that incidents like this do not recur again. However, we look forward to seeing you again soon

              Responded July 22, 2019
              Cititel Mid Valley Hotel
              8.8
              Excellent
              Sylvia from Malaysia
              Couple
              Deluxe Double
              Stayed 1 night in July 2019

              Location is great ”

              Location is great. Check in and check out is hassle free and their staffs are friendly and helpful. There’s only the room design and facilities are too old. Air conditioner is not really functioning good. But we are ok because our stay is just 1 night.

              Reviewed July 21, 2019

              Thank you for staying with us, I am glad to hear that you have enjoyed your stay with us. I am pleased to announce that the hotel will undergo a complete room renovation later this year upgrade the room amenities and facilities. I will forward your comments to our maintenance department for them to take a look at the air-conditioning issue. We hope to see you again soon.

              Responded July 22, 2019
              Cititel Mid Valley Hotel
              10.0
              Exceptional
              Lucas from Malaysia
              Solo traveler
              Superior Double
              Stayed 6 nights in July 2019

              Good Location ”

              The cleanliness and room is quiet good.

              Reviewed July 23, 2019

              Thank you for your recent visit to our Hotel. I am happy to hear that you had a great stay with us, and we hope to be of service to you soon.

              Responded July 24, 2019
              Cititel Mid Valley Hotel
              6.0
              Norhayati from Malaysia
              Business traveler
              Superior Double
              Stayed 2 nights in July 2019

              Easy access”

              3rd times stay here. Not much different. What i like about this hotel is because it is located inside mid valley. Easy access to many restaurants and shopping mall. I think the person in charge of check in and check out need to smile more (especially female) . I forgot his name but one of the person in charge of check in/out (male), he was very polite and nice. The breakfast eventhough have limited choices, the taste is quite good.

              Reviewed July 24, 2019

              Thank you for staying with us, I will forward your comments on our front office associates to our front office department for the to take corrective actions on this. I do not apologise for any inconveniences caused. Hope to be of better service to you again

              Responded July 24, 2019
              Cititel Mid Valley Hotel
              8.0
              Excellent
              JONG from Malaysia
              Couple
              Superior Twin
              Stayed 1 night in November 2018

              good”

              good

              Reviewed July 22, 2019

              Thank you for staying with us

              Responded July 24, 2019
              Cititel Mid Valley Hotel
              6.8
              Good
              Andrew from Singapore
              Business traveler
              Superior Double
              Stayed 1 night in July 2019

              Good”

              stains on bedsheets! Disgusting.

              Reviewed July 24, 2019

              Thank you for staying with us. My sincere apologies for the unpleasant experience that you have encountered during your last stay with us. I have brought this comment to the attention of our housekeeping department for them to take corrective actions so that incidents like this do not recur to other guests. We hope to be of better service to you soon

              Responded July 25, 2019
              Cititel Mid Valley Hotel
              5.2
              Aloysius from Singapore
              Business traveler
              Superior Double
              Stayed 2 nights in July 2019

              OK Lah”

              Some renovations going on at the Lobby. But generally, for what you paid for, it's acceptable though the hotel is getting a little run down ....... Lifts are slightly wonky, doors will close but not move .... then re-open .... Shower area is a tad tight ....

              Reviewed July 12, 2019

              Thank you for staying with us and for taking the time to write us a feedback. I am pleased announce that the hotel will undergo a complete room renovation later this year to upgrade the facilities and amenities in the rooms. I will also forward your comment to our maintenance department for the to check in the lifts which you have highlighted. Thank you and we hope to see you soon

              Responded July 15, 2019
              Cititel Mid Valley Hotel
              8.4
              Excellent
              Mohamed from Maldives
              Couple
              Superior Double
              Stayed 1 night in June 2019

              Second stay”

              This was our second stay at Cititel. We like staying here as it is very convenient for us to shop at Mid Valley Mega Mall. It saves a lot of time than staying at nearby hotels and take taxis to and from the mall every time. Staff were good. Checkin and out process was fast. The room was clean. WiFi was good. Only one issue; we stayed in room 1234. The shower area of the bathroom had an uneven floor, so when you take a shower, a puddle forms on the floor as the water does not reach the drain. So you have to sort of send the puddle water towards the drain with your feet. Hopefully the hotel can fix that problem. Other than that, there were no issues.

              Reviewed June 05, 2019

              Thank you Mohamed for staying with us and for your recent stay with us. I am glad to hear that everything went well during your stay. Thank you for highlighting the water puddle issue. This only happens at all our corner rooms. We are aware of the construction fault and we will re4ctify this issue in our upcoming rooms renovation. We hope to be of service to you soon.

              Responded June 07, 2019
              Cititel Mid Valley Hotel
              8.4
              Excellent
              SHOUKATHULLAH from Singapore
              Business traveler
              Superior Twin
              Stayed 2 nights in April 2019

              My first critic post ”

              The bathroom cleanliness has deteriorated over a period and definetly can be cleaner. A lot of dirt and accumulated stain in the shower area including the floor .Otherwise the hotel is a major plus point with all kind of guests preferring to stay because of its location and amenities.

              Reviewed April 28, 2019

              Thank you for staying with us. I am pleased to inform you that the Hotel will undergo a complete room renovation to upgrade the amenities and facilities in the room, Moreover this will also enhance the freshness and ambience of the room. We look forward to be of better service to you soon.

              Responded June 26, 2019
              Cititel Mid Valley Hotel
              8.0
              Excellent
              Janine from Australia
              Couple
              Superior Double
              Stayed 1 night in July 2019

              Great location!”

              The rooms very clean and the bedding comfortable. The staff especially Sophia the duty manager was very accommodating and friendly. The con is that some floors allow smoking in the rooms and the smell of smoke can get into the non smoking rooms via the air conditioning ducts.

              Reviewed July 09, 2019

              Thank you for staying with us, I am glad to hear that Sophia our service manager has managed to make your stay more fulfilling. I will forward your comments to our housekeeping department for them to take corrective actions on cigarette issue that you have highlighted, we hope to be of better service to you soon.

              Responded July 10, 2019
              Cititel Mid Valley Hotel
              6.8
              Good
              Tan from Singapore
              Couple
              Superior Twin
              Stayed 1 night in June 2019

              Good”

              Location is great, with hotel right beside mid valley shopping connected. Lots of shopping. Room is rather old as compared to last year stay. Cleanliness of room carpet needs improved. Dust can be seen on TV control. Hotel price is not as great as compared to Dec rate. Still will consider stay as it is connected to Mid Valley shopping mall.

              Reviewed June 30, 2019

              Thank you for staying with us and for your feedback. I am pleased to announce that the Hotel will undergo a complete room renovation later this year to upgrade the amenities and facilities. Hope to be of service to you soon

              Responded July 01, 2019
              Cititel Mid Valley Hotel
              6.4
              Good
              Daniel from Malaysia
              Business traveler
              Superior Twin
              Stayed 2 nights in June 2019

              Only thing good is the location”

              Pros: There are only two things good about this hotel. The location and the complimentary parking. It's as convenient as it gets as you can get anything from Midvalley Megamall within walking distance. Cons: 1. The price is steep. For what they're asking you can get a way better room at a hotel which offers more facilities (although it may not be attached to a mall) 2. The hotel premises are old and in dire need of refurbishment. 3. Room service is dismal. After housekeeping I found out that towels that were taken away were not replenished. And my room card that I left in the room was taken away. Had to ask them for those two items back.

              Reviewed June 28, 2019

              Thank you for staying with us and for reaching out to us. I am happy to announce that the Hotel will undergo a complete room renovation to upgrade its facilities and amenities at the later part of the year. We are looking forward as this exercise will further enhance and refresh our current rooms. I have also forwarded your comment on our housekeeping department to the head of department for them to take corrective actions on the issues that you have highlighted. My sincere apologies for the inconvenience caused. We hope to be of better service to you again

              Responded July 01, 2019
              Cititel Mid Valley Hotel
              10.0
              Exceptional
              aida from Malaysia
              Couple
              Superior Double
              Stayed 2 nights in June 2019

              Best Location & Best Service”

              Starting from calling the hotel for confirmation i was greet with a very helpfull person on the phone,upon check in it was breeze check in with a friendly smiley face at the reception.Room are ready upon check in and room is very clean with all the eminities.The reason i choose this hotel is due to location,easy accsess to MRT next to hotel walking distant and hotel are attach to Huge Midvalley shopping centre,direct accsess via hotel lobby.Room Service was excellent 20 minutes waiting only and food is delecious.Spacious parking space and kindly go to reception for validation of ticket for free.Nice touch was a letter from Housekeeping Miss Yusniza and team for doing a good job in maintaining my room clean.This is not my first time in this hotel and definately will not be my last...they have maintain their service and i am glad to stay here again and again.Good job for all the team in Cititel,keep up the good work.

              Reviewed June 28, 2019

              Thank you for staying with us. I am glad to hear that you have enjoyed your stay, and our staff have gone out of their way to make your stay more fulfilling. We hope to see you again soon

              Responded July 01, 2019
              Cititel Mid Valley Hotel
              10.0
              Exceptional
              FARRAH from Malaysia
              Family with young children
              Superior Double
              Stayed 2 nights in July 2019

              THE BEST ”

              COMFORTABLE ROOM WITH NICE LOCATION. WALKING DISTANCE TO MIDVALLEY. FRIENDLY AND HELPFUL STAFF. FROM RECEPTIONIST TO ROOM SERVICE.

              Reviewed July 18, 2019

              Thank you for staying with us, I am glad to hear that you had enjoyed your stay with us, we hope to see you soon

              Responded July 18, 2019
              Cititel Mid Valley Hotel
              9.2
              Exceptional
              Tan from Singapore
              Family with teens
              Superior Twin
              Stayed 2 nights in July 2019

              Exceptional”

              All staff is friendly and good service. Housekeeping Hafizi Very kind service and helpful.👍

              Reviewed July 16, 2019

              Thank you for staying with us, I am glad to hear that you have enjoyed your stay and our associates have gone out of their way to make your stay more fulfilling. We hope to see you again soon.

              Responded July 17, 2019
              Cititel Mid Valley Hotel
              8.0
              Excellent
              Shaharatun from Malaysia
              Couple
              Superior Double
              Stayed 1 night in March 2019

              Cititel Midvalley”

              Convenient location , directly connected to one of the biggest shopping mall in Kuala Lumpur.

              Reviewed July 15, 2019

              Thank you for staying with us, I am glad to hear that you had enjoyed your stay with us, see you again soon

              Responded July 17, 2019
              Cititel Mid Valley Hotel
              10.0
              Exceptional
              Wei from Malaysia
              Group
              Superior Twin
              Stayed 1 night in July 2019

              Good location”

              Being connected to the Mid Valley Mall is a big plus. No problem in finding places to eat as well. Will definitely stay her again in the future.

              Reviewed July 15, 2019

              Thank you for staying with us, see you soon

              Responded July 15, 2019
              Cititel Mid Valley Hotel
              8.8
              Excellent
              Sing from Brunei Darussalam
              Family with teens
              Superior Twin
              Stayed 2 nights in July 2019

              Good location”

              Good location, just next to midvalley and garden malls. Room is a bit old but clean. The staff is friendly.

              Reviewed July 13, 2019

              Thank you for staying with us. I am pleased to inform you that the Hotel will undergo a complete room renovation to upgrade the facilities and amenities. Renovation will commence later part of the year. We hope to be of better service to you soon

              Responded July 15, 2019
              Cititel Mid Valley Hotel
              12345
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              Cititel Mid Valley Hotel
              |Very good 7.6
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              Experiences on Agoda. Because your room is just the beginning.

              • Excellent location
              • Mid Valley Mega Mall
              • KTM Train Station - Mid Valley is within 0.16 km