2024
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Awarded as a top choice of Agoda travelers in 2024.

citizenM Kuala Lumpur

4 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

128 Jalan Pudu, Bukit Bintang, Kuala Lumpur, Malaysia, 55100

Highlights

Great Breakfast

Breakfast is also great.
Location

Convenient location, near to KLCC, very nice bed and shower!
Top Value

One of the best I have been staying for the price range.
Highly Rated by Family Traveller

Beds are perfect for families with infants.
Sparkling clean

Room is sparkling clean with all amenities provided.

Facilities

Free Wi-Fi

Free parking

Front desk [24-hour]

Restaurants

Bar

Luggage storage

Laundry

Locker

About us

Discover citizenM Kuala Lumpur Bukit Bintang, ideal for two travelers seeking modern comfort. Enjoy tech-savvy rooms with tablet controls for personalized lighting and entertainment. The lively lobby, featuring greenery and contemporary art, serves as a social hub. Relax at the rooftop bar with stunning skyline views. Located in Bukit Bintang, the hotel immerses you in vibrant urban culture with nearby attractions enhancing your adventures. Located in the vibrant Bukit Bintang area, citizenM Kuala Lumpur offers an exceptional experience with access to nightlife, upscale shopping at Pavilion Kuala Lumpur and Berjaya Times Square, and diverse dining options. The hotel features a refined restaurant and convenient private check-in and express check-out services. Each room includes essential amenities like in-room safes and refrigerators, with select accommodations offering stunning city or outdoor views, ensuring a comfortable and memorable stay for two travelers. [Some content may be Generative AI assisted. Inaccuracies may occur.]

This property is in high demand!

12 travelers have booked today.

Service 9.5
Cleanliness 9.4
Location 9.3
Value for money 9.3

Based on 3,356 verified reviews

Service

9.5

Cleanliness

9.4

Location

9.3

Value for money

9.3

Facilities

9.0

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Nearest transportation options

Imbi Monorail Station is within 0.41 km

Hang Tuah Monorail Station is within 0.42 km

See map

9.3Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
More details on walking
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There are 312 places in walking distance!

Parking
FREE
Walkable places
Grocery Store
220 m
Old Asia
230 m
St. Anthony Church
250 m
Sarawak Paradise in Borneo
260 m
Sun Complex
300 m
Popular landmarks
Jalan Alor
460 m
Pavilion Kuala Lumpur
960 m
Menara Kuala Lumpur
960 m
Chinatown - Kuala Lumpur
1.0 km
Central Market
1.2 km
Closest landmarks
STA Travel
40 m
Klinik Dr. Gigi @ Pudu
60 m
Chinese Medical Division
270 m
Tung Shin Academy Of Nursing
280 m
21st Century Internet
280 m

Good to know

Value for money9.3
Location rating9.3
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport17.1 km

Select your room

1/6

Guest Room, 1 King

17 m²/183 ft²
Max 2 adults
1 king bed
Preferred by Couples

9.9

Exceptional

Room comfort and quality

Outdoor view

1/6

Guest Room, Accessible Guest Room, 1 King

17 m²/183 ft²
Max 2 adults
1 king bed

Outdoor view

1/6

Guest room, 1 King, High floor

17 m²/183 ft²
Max 2 adults
1 king bed

8.1

Excellent

Room comfort and quality

City view

1/1

CitizenM King Room

14 m²/151 ft²
Max 3 adults
1 king bed
1/1

King Room

14 m²/151 ft²
Max 4 adults
1 king bed

City view

1/1

CitizenM King Room

14 m²/151 ft²
Max 3 adults
1 king bed
1/1

King Room - Non-Smoking

14 m²/151 ft²
Max 5 adults
1 king bed
1/1

King Room - Non-Smoking

14 m²/151 ft²
Max 3 adults
1 double bed
1/1

CitizenM King Room

14 m²/151 ft²
Max 3 adults
1 king bed
1/1

King Room-High Floor

18 m²/194 ft²
Max 3 adults
1 king bed

Frequently asked questions

While remaining at citizenM Kuala Lumpur, begin your trip by exploring the closest points of interest that are within walking distance to the property which include Grocery Store, Old Asia, and St. Anthony Church.

While residing at citizenM Kuala Lumpur, indulge in your evening or night out at Healy Mac's (Bukit Bintang), Olé Café, and Sixty Nine Bistro to get the most out of your nightlife.

citizenM Kuala Lumpur's most popular month where verified guests have stayed the most is in October.

64.0% of our verified guest ratings have given a positive appraisal and comments about this property's wellness amenities. You can look up on more detailed customer reviews, and comments for citizenM Kuala Lumpur down in the review section.

Past business travelers that have stayed at this property have given citizenM Kuala Lumpur an average rating of 8.9. You can look up more detailed customer ratings and responses by filtering for a specific type of verified travelers down in the review section.

Past families with older children that have stayed at this property have given citizenM Kuala Lumpur an average rating of 8.0. You can search for more specific customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.

The closest train, metro, or bus station is Imbi Monorail Station, 414.69 m away from citizenM Kuala Lumpur.

citizenM Kuala Lumpur has 3 venues offered at this property and can cater up to 40 guests.

More about citizenM Kuala Lumpur

More about citizenM Kuala Lumpur

Endless Entertainment at citizenM Kuala Lumpur Bukit Bintang

At citizenM Kuala Lumpur Bukit Bintang, the entertainment options are endless, ensuring that every moment of your stay is filled with excitement and fun. Whether you're in the mood for shopping, enjoying a drink at the bar, or relaxing in the shared lounge/TV area, this hotel has it all. Indulge in a retail therapy session like no other with the hotel's proximity to some of Kuala Lumpur's best shopping destinations. From luxury brands to local boutiques, you'll find everything you need just steps away from your room. After a day of shopping, head to the bar where expert mixologists will craft delicious cocktails tailored to your taste. Sip on your favorite drink while enjoying the vibrant atmosphere and socializing with fellow travelers. For those seeking a more laid-back experience, the shared lounge/TV area is the perfect spot to unwind. Sink into the comfortable seating and catch up on your favorite shows or movies on the large flat-screen TV. Whether you're traveling alone or with friends, this space provides a cozy and inviting ambiance for relaxation. With its unbeatable combination of shopping, a lively bar, and a relaxing shared lounge/TV area, citizenM Kuala Lumpur Bukit Bintang ensures that your stay is filled with entertainment options that cater to all your preferences and desires.

Convenience at Your Fingertips: Enjoy a Hassle-Free Stay at citizenM Kuala Lumpur Bukit Bintang

Welcome to citizenM Kuala Lumpur Bukit Bintang, where convenience is a top priority. Stay connected with complimentary Wi-Fi available in all rooms and public areas, ensuring that you can easily browse the web, catch up on emails, or stream your favorite shows without any interruptions. At citizenM Kuala Lumpur Bukit Bintang, we understand the value of your time. That's why we offer express check-in and check-out services, allowing you to breeze through the arrival and departure process. No more waiting in long queues or wasting precious minutes of your trip. Traveling with luggage? Don't worry, we've got you covered. Our hotel provides luggage storage facilities, ensuring that your belongings are safe and secure while you explore the vibrant city of Kuala Lumpur. Whether you want to drop off your bags before check-in or store them after check-out, our friendly staff will assist you every step of the way. Experience the ultimate convenience at citizenM Kuala Lumpur Bukit Bintang and enjoy a hassle-free stay.

Convenient Transport Facilities at citizenM Kuala Lumpur Bukit Bintang

At citizenM Kuala Lumpur Bukit Bintang, guests can enjoy the convenience of excellent transport facilities. The hotel offers a spacious car park onsite, making it easy for guests to park their vehicles during their stay. What's even better is that the car park is free of charge, allowing guests to save on parking fees and explore the city without any worries. Whether you're traveling by car or renting one during your stay, the car park at citizenM Kuala Lumpur Bukit Bintang ensures a hassle-free experience, giving you more time to enjoy your trip.

A Culinary Delight Awaits at citizenM Kuala Lumpur Bukit Bintang

Indulge in a gastronomic journey at citizenM Kuala Lumpur Bukit Bintang, where a range of dining facilities awaits to tantalize your taste buds. Start your day with a scrumptious breakfast at the hotel's stylish restaurant, where a lavish breakfast buffet is served daily. From freshly baked pastries to a variety of cereals, fruits, and hot dishes, there is something to suit every palate. Whether you prefer a hearty English breakfast or a lighter continental option, the restaurant offers a wide selection of choices to energize you for the day ahead.

Experience Modern Comfort at citizenM Kuala Lumpur Bukit Bintang

Welcome to citizenM Kuala Lumpur Bukit Bintang, where modern comfort meets convenience. Choose from our range of stylish and well-designed rooms to suit your needs. Our King Room - Non-Smoking offers a cozy space of 14 square meters, featuring a luxurious Super King Bed. Indulge in a good night's sleep and wake up refreshed to explore the vibrant city of Kuala Lumpur. By booking your stay at citizenM Kuala Lumpur Bukit Bintang through Agoda, you can enjoy the best prices and a hassle-free experience. Agoda offers competitive rates, ensuring that you get the most value for your money. With Agoda's user-friendly platform, you can easily browse through our room options, compare prices, and make your reservation in just a few clicks. Say goodbye to the stress of searching for the best deals and let Agoda take care of your accommodation needs, allowing you to focus on creating unforgettable memories during your stay in Kuala Lumpur.

Discover the Vibrant Heart of Kuala Lumpur in Bukit Bintang

Nestled in the heart of Kuala Lumpur, Bukit Bintang is a bustling and vibrant district that offers a true taste of the city's energy and excitement. Known as the city's premier shopping and entertainment hub, this area is a haven for shopaholics and nightlife enthusiasts alike. Step out of citizenM Kuala Lumpur Bukit Bintang and you'll find yourself surrounded by a myriad of shopping malls, including Pavilion Kuala Lumpur, Lot 10, and Sungei Wang Plaza. These malls are home to a wide range of international and local brands, making it a shopper's paradise. Indulge in retail therapy, explore the latest fashion trends, or simply enjoy a leisurely stroll through the air-conditioned walkways. In addition to its shopping scene, Bukit Bintang is also renowned for its vibrant nightlife. The area comes alive after dark, with numerous bars, clubs, and entertainment venues offering a wide array of music, drinks, and performances. Whether you're in the mood for live music, rooftop cocktails, or a night of dancing, Bukit Bintang has something to suit every taste. Beyond the shopping and nightlife, Bukit Bintang is also a food lover's paradise. The district is home to a diverse range of culinary delights, from street food stalls to upscale restaurants. Indulge in local favorites such as nasi lemak, char kway teow, and satay, or sample international cuisines from all corners of the globe. With its bustling food streets and hidden gems, Bukit Bintang is sure to satisfy even the most discerning palate. Whether you're a shopaholic, a foodie, or simply seeking a taste of Kuala Lumpur's vibrant atmosphere, Bukit Bintang is the place to be. Stay at citizenM Kuala Lumpur Bukit Bintang and immerse yourself in the heart of the city's energy and excitement.

Traveling from Kuala Lumpur Airports to citizenM Kuala Lumpur Bukit Bintang

Located in the vibrant district of Bukit Bintang, citizenM Kuala Lumpur Bukit Bintang offers a stylish and convenient base for exploring the city. When it comes to reaching the hotel from the nearest airports, travelers have a few options to choose from. If you arrive at Kuala Lumpur International Airport (KLIA), the most convenient way to reach citizenM Kuala Lumpur Bukit Bintang is by taking a taxi or ride-sharing service. The journey takes approximately 1 hour, depending on traffic conditions. Alternatively, you can also take the KLIA Ekspres train to KL Sentral, and then transfer to the monorail or LRT to Bukit Bintang station. From there, it's just a short walk to the hotel. For those arriving at Sultan Abdul Aziz Shah Airport, also known as Subang Airport, taking a taxi or ride-sharing service is the most convenient option. The journey to citizenM Kuala Lumpur Bukit Bintang takes around 40 minutes, depending on traffic. Alternatively, you can take a combination of the LRT and monorail from Subang Jaya station to Bukit Bintang station, and then walk to the hotel. No matter which airport you arrive at, reaching citizenM Kuala Lumpur Bukit Bintang is a breeze. With its prime location in Bukit Bintang, you'll be just steps away from shopping malls, entertainment venues, and delicious local cuisine. Whether you choose to travel by taxi, train, or a combination of public transportation, you'll find yourself immersed in the vibrant energy of Kuala Lumpur in no time.

Explore the Vibrant Surroundings of citizenM Kuala Lumpur Bukit Bintang

Located in the heart of Kuala Lumpur, citizenM Kuala Lumpur Bukit Bintang offers easy access to a variety of exciting landmarks and attractions. Just a short stroll away is Jalan Alor, a bustling street renowned for its vibrant night market and mouthwatering street food. Indulge in a culinary adventure as you sample local delicacies and soak in the lively atmosphere of this popular food haven. For those seeking entertainment, Berjaya Time Square Theme Park is just around the corner. This indoor amusement park offers thrilling rides, games, and entertainment options suitable for all ages. Whether you're a thrill-seeker or looking for a fun-filled family day out, the theme park is guaranteed to provide endless hours of excitement. If shopping is on your agenda, Bintang Walk is a must-visit destination. This vibrant shopping district is home to a plethora of retail outlets, luxury boutiques, and trendy cafes. Explore the latest fashion trends, browse through unique souvenirs, or simply enjoy a leisurely stroll along the bustling streets. For a dose of culture and optical illusions, the Museum of Illusions is just a stone's throw away. Immerse yourself in mind-bending exhibits and interactive installations that challenge your perception of reality. From holograms to infinity rooms, this museum promises a unique and unforgettable experience. After a day of exploration, unwind at Bangkok Jazz, a popular jazz bar located nearby. Immerse yourself in the smooth melodies and soulful tunes as talented musicians take to the stage. Indulge in a wide selection of drinks and enjoy the cozy ambiance of this hidden gem. With its central location, citizenM Kuala Lumpur Bukit Bintang also offers easy access to other attractions such as 21st Century Internet, Lee & Tan Dental Surgery, Menara Carigali, Marvel Studios Ten Years of Heroes Malaysia, and Jalan Changkat Bukit Bintang. Whether you're a food lover, shopaholic, or culture enthusiast, there's something for everyone in the vibrant surroundings of this hotel.

Convenient Public Transport Options near citizenM Kuala Lumpur Bukit Bintang

Located in the heart of Kuala Lumpur, citizenM Kuala Lumpur Bukit Bintang offers easy access to several public transport stations, making it a convenient choice for travelers. Just a short walk away, you will find Imbi Monorail Station, which connects you to various attractions and shopping districts in the city. Additionally, the Pasar Rakyat Bus Terminal is also nearby, providing a convenient option for exploring the city by bus. For those looking to explore further, Hang Tuah, SBK15 Muzium Negara, and SBK20 Tun Razak Exchange MRT stations are within close proximity. These stations are part of the MRT line, allowing you to easily travel to popular destinations such as the National Museum and Tun Razak Exchange. Moreover, the Bukit Bintang MRT Station and Hang Tuah Monorail Station are also nearby, offering seamless connectivity to other parts of the city. With these public transport options at your doorstep, you can easily navigate Kuala Lumpur and make the most of your stay at citizenM Kuala Lumpur Bukit Bintang.

A Culinary Paradise Just Steps Away

At citizenM Kuala Lumpur Bukit Bintang, guests will find themselves surrounded by a plethora of dining options to satisfy every craving. Just steps away from the hotel, you'll discover a culinary paradise with a diverse range of restaurants. Indulge in authentic Japanese cuisine at THE TOKYO RESTAURANT., where you can savor the freshest sushi and sashimi. For coffee lovers, Vcr is a must-visit, offering a cozy ambiance and a variety of specialty brews. Serai Pavilion KL is perfect for those seeking a fusion of Malaysian and Western flavors, while Bijan Bar & Restaurant offers a fine dining experience with traditional Malay cuisine. Craving Middle Eastern flavors? Head to Halab Gate Shawarma for mouthwatering kebabs and falafels. For a taste of local street food, Lot 10 Hutong Food Court is a must-visit, housing a collection of Malaysia's best hawker stalls. Damascus Bukit Bintang is the place to go for authentic Syrian cuisine, while Havana Bar & Grill is perfect for those seeking a vibrant atmosphere and delicious cocktails. Burger on 16 is a burger lover's haven, serving up juicy patties with a variety of toppings. Lastly, Tarbush Restaurant offers a taste of Lebanese cuisine with its flavorful dishes. With such a wide array of dining options just a stone's throw away, guests at citizenM Kuala Lumpur Bukit Bintang are in for a culinary adventure.

A Shopper's Paradise

Surrounded by a plethora of shopping landmarks, citizenM Kuala Lumpur Bukit Bintang is a dream come true for avid shoppers. Just a short walk away, you'll find Lot 10 Mall, Fahrenheit 88 Shopping Mall, and Fahrenheit88, offering a wide range of local and international brands. Indulge in a shopping spree and discover the latest fashion trends, accessories, and electronics. For those interested in local arts and crafts, Jadi Batek Gallery and Craft Complex (Kompleks Budaya Kraf) are must-visit destinations. If you're a fan of fragrances and skincare, Escentials provides a luxurious shopping experience. Additionally, Teratai, Kelvin Gems, Art Seni, and Ayurvedium offer unique shopping experiences that cater to different tastes and preferences. With so many options at your doorstep, citizenM Kuala Lumpur Bukit Bintang truly is a shopper's paradise.

Affordable Luxury at citizenM Kuala Lumpur Bukit Bintang

Experience the perfect blend of comfort, style, and affordability at citizenM Kuala Lumpur Bukit Bintang. With an average room price of just $62, this hotel offers exceptional value for money in comparison to the average price of a hotel room in Kuala Lumpur, which is $58. At citizenM Kuala Lumpur Bukit Bintang, you'll be treated to a range of top-notch amenities and services without breaking the bank. Each room is thoughtfully designed with contemporary decor, plush bedding, and modern technology, ensuring a comfortable and enjoyable stay. The hotel's prime location in the heart of Kuala Lumpur's vibrant Bukit Bintang district allows you to easily explore the city's iconic attractions, shopping malls, and renowned dining scene. Whether you're a budget-conscious traveler or simply seeking affordable luxury, citizenM Kuala Lumpur Bukit Bintang is the perfect choice. Book your stay now and experience the best of Kuala Lumpur without compromising on quality or price.

Fantastic Stay Experience with Friendly Staff

citizenM Kuala Lumpur Bukit Bintang offers an exceptional stay experience that guests love and would gladly return to. The hotel's overall great stay and experience have left a lasting impression on many visitors. The staff at citizenM Kuala Lumpur Bukit Bintang are highly praised for their friendliness and helpfulness, always going the extra mile to ensure guests have a pleasant stay. With their warm and welcoming demeanor, the staff truly make guests feel at home and provide excellent service throughout their stay.

Exceptional Customer Ratings for citizenM Kuala Lumpur Bukit Bintang

Discover a hotel that consistently exceeds expectations with its exceptional customer ratings - citizenM Kuala Lumpur Bukit Bintang. With an overall rating of 9.4, this hotel has been highly praised by its guests for its outstanding value, excellent facilities, impeccable cleanliness, convenient location, and exceptional staff performance. One of the standout features of this hotel is its incredible value for money. With a rating of 9.3 for value, guests have consistently praised the affordable rates and the high-quality experience they receive in return. Whether you are a budget-conscious traveler or simply looking for a great deal, citizenM Kuala Lumpur Bukit Bintang offers exceptional value without compromising on comfort or service. The hotel's facilities also receive high praise, with a rating of 9.0. From the moment you step into the lobby, you will be impressed by the modern and stylish design. The hotel offers a range of amenities to enhance your stay, including a fitness center, a rooftop bar with breathtaking views of the city, and a cozy lounge area where you can relax and unwind. With such a wide array of facilities, you'll find everything you need for a comfortable and enjoyable stay.

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Amenities and facilities

Exceptional9.0

Facilities

Languages spoken
  • English
  • Chinese [Mandarin]
  • Malay
Accessibility
  • Facilities for disabled guests
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Cleanliness and safety
  • Cashless payment service
  • First aid kit
  • Hot water linen and laundry washing
  • Room sanitization opt-out available
  • Shared stationery removed
  • Staff trained in safety protocol
Dining, drinking, and snacking
  • Bar
  • Restaurants
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Contactless check-in/out
  • Elevator
  • Heating in public area
  • Invoice provided
  • Lockers
  • Luggage storage
  • Meeting/banquet facilities
  • Shared lounge/TV area
  • Smoke-free property
  • Smoking area unavailable
Access
  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Car park [free of charge]
  • Car park [on-site]
Available in all rooms
  • Accessible by elevator
  • Air conditioning
  • Bathtub grab bar
  • Blackout curtains
  • Closet
  • Clothes rack
  • Desk
  • Free bottled water
  • Hair dryer
  • In-room safe box
  • Linens
  • Non-smoking
  • Private bathroom
  • Safety/security feature
  • Satellite/cable channels
  • Shower
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Telephone
  • Toiletries
  • Towels
  • Transfer shower
  • Trash cans
  • Wi-Fi [free]
  • Window

Food and dining

Restaurants on site
canteenM
  • Menu: A-la-carte

Location

128 Jalan Pudu, Bukit Bintang, Kuala Lumpur, Malaysia, 55100

Exceptional9.3

Location

Airports
  • Sultan Abdul Aziz Shah Airport (SZB)
    17.1 km
  • Kuala Lumpur International Airport (KUL)
    44.7 km
Public transportation
  • Imbi Monorail Station
    410 m 7 min walk
  • Hang Tuah Monorail Station
    420 m
Hospital or clinic
  • Klinik Dr. Gigi @ Pudu
    60 m
Shopping
  • Pavilion Kuala Lumpur
    960 m
Convenience store
  • 7 Eleven
    20 m
Cash withdrawal
  • ATM
    170 m

What's nearby

Popular landmarks
  • Jalan Alor
    460 m
  • Pavilion Kuala Lumpur
    960 m
  • Menara Kuala Lumpur
    960 m
  • Chinatown - Kuala Lumpur
    1.0 km
  • Central Market
    1.2 km
  • KLCC - Bukit Bintang Pedestrian Walkway
    1.2 km
  • Aquaria KLCC
    1.3 km
  • KLCC Park
    1.6 km
  • Petronas Twin Towers
    1.6 km
  • KL Bird Park
    2.0 km
Nearby landmarks
  • STA Travel
    40 m
  • Klinik Dr. Gigi @ Pudu
    60 m
  • Grocery Store
    220 m
  • Old Asia
    230 m
  • St. Anthony Church
    250 m
  • Sarawak Paradise in Borneo
    260 m
  • Chinese Medical Division
    270 m
  • Tung Shin Academy Of Nursing
    280 m
  • 21st Century Internet
    280 m
  • Sun Complex
    300 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-5 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property. Subject to availability.
Children 6-10 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 11 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Early Check-In & Late Check-Out fee: MYR 150 (subject to availability)
  • The Malaysian Tourism Tax (TTx) is a tax of RM10 per room per night charged on any tourist staying at any accommodation premises within Malaysia, collected by the operator under the Tourism Tax Act 2017 (TTx Act).
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-out until11:00
  • Reception open until00:00
Getting around
  • Travel time to airport (minutes)50
Extras
  • Daily Internet/Wi-Fi fee0 MYR
  • Breakfast charge (unless included in room price)55 MYR
The property
  • Number of floors6
  • Non-smoking rooms/floorsno
  • Number of restaurants1
  • Number of bars/lounges1

Reviews of citizenM Kuala Lumpur from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

Agoda logo
9.0

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 10
  • 9.6
  • 10
  • 7.2
  • 8.0
  • 10
  • 10
  • 10
  • 10

Most recent

  • Service score 9.5 out of 10 and is a high score in Kuala Lumpur
    Service9.5
  • Cleanliness score 9.4 out of 10 and is a high score in Kuala Lumpur
    Cleanliness9.4
  • Location score 9.3 out of 10 and is a high score in Kuala Lumpur
    Location9.3
  • Value for money score 9.3 out of 10 and is a high score in Kuala Lumpur
    Value for money9.3
  • Facilities score 9 out of 10 and is a high score in Kuala Lumpur
    Facilities9.0
High score for Kuala Lumpur

Rating

9+ Exceptional (28)
8-9 Excellent (4)
7-8 Very Good (5)
6-7 Good (0)
<6 Below Expectation (2)

Review summary

Powered by OpenAI

The hotel's staff received great reviews for their friendly and excellent customer service. The rooms are spacious, clean, and equipped with modern gadgets for easy room environment control. Its great location allows guests to walk to Jalan Alor, Bukit Bintang, and public transportation. Guests also appreciated the stylish decor and beautiful decorations. Additionally, the iPad control in the room made the check-in/check-out process fast and easy.

The limited breakfast choices were among the small issues that few guests mentioned.

Did you find this review summary helpful?

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Show reviews that mention 

Location

Mentioned in 12 reviews
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91% Positive
sentiment-negative-indicator
8% Unfavourable

Room comfort

Mentioned in 12 reviews
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75% Positive
sentiment-negative-indicator
25% Unfavourable

Cleanliness

Mentioned in 10 reviews
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100% Positive

Service

Mentioned in 10 reviews
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90% Positive
sentiment-negative-indicator
10% Unfavourable

Breakfast

Mentioned in 6 reviews
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100% Positive

Air conditioning

Mentioned in 3 reviews
sentiment-negative-indicator
100% Unfavourable

Bedding

Mentioned in 3 reviews
sentiment-positive-indicator
66% Positive
sentiment-negative-indicator
33% Unfavourable

Check in

Mentioned in 3 reviews
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66% Positive
sentiment-negative-indicator
33% Unfavourable

Shower

Mentioned in 3 reviews
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66% Positive
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33% Unfavourable
Showing 39 verified guest comments
Changed to review page 1
  1. 9.6
    Exceptional
    Puah from Singapore
    Couple
    King Room (1 King Bed)
    Stayed 2 nights in January 2026

    “Great location, clean room with nice features”

    5-10mins walking distance to Jalan Alor and another 10-15mins to the shopping district (Sungei Wang Plaza, Lot 10, Pavillion, Farenheit 88, etc). The hotel room is great with facilities that can be operated through iPad. Couldn't upload videos but the photo that the hotel posted is exactly the same as what we get to see.

    Reviewed January 19, 2026
  2. 9.6
    Exceptional
    Peter from United Kingdom
    Family with teens
    Double or Twin
    Stayed 2 nights in January 2026

    “A nice hotel in a good location. ”

    A nice hotel in a great location — just a five-minute walk to the night food market, shops, and bars. The rooms were clean and comfortable, though the soundproofing could be improved. Breakfast was good, and the staff were very kind and helpful.

    Reviewed February 01, 2026
  3. 10.0
    Exceptional
    Charlene from Mauritius
    Family with young children
    Stayed 6 nights in December 2025

    “Great stay ”

    We are a family of 4 including 2 kids. The room was not too big but super clean, comfy and the bed size is Xtra king size. Staff very helpful and room service did a great job especially with small kids who tend to make mess... Walking distance to all amenities; money exchange, pharmacy, street food. It's a wow stay ! Thanks yo everyone

    Reviewed December 24, 2025
  4. 8.4
    Excellent
    Christine from Canada
    Couple
    Guest Room, 1 King
    Stayed 3 nights in February 2026

    “Short trip”

    The hotel was clean as were the rooms. The pictures on the internet represent what you will have. The iPad controlling everything is quite cool. We didn’t love the area although close to Chinatown and close to Bukit Bintang. A kettle would’ve been welcomed.

    Reviewed February 05, 2026
  5. 10.0
    Exceptional
    Kenneth from Singapore
    Solo traveler
    Room Assigned on Arrival
    Stayed 1 night in January 2026

    “Cleanest hotel I've stayed at ”

    Easily the cleanest hotel I've ever stayed at. Everything was spotless and the room was comfortable. The blackout curtains were exceptional and made it seem like night during the day. Checking in and checking out was also a breeze, would definitely come back again

    Reviewed January 03, 2026
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