Above average”

Location is not so good, breakfast is awful and water pressure in room is so small and no action taken despite feedback to front staff and assure that it will be fixed. The only plus point is that the room is clean.

Exceptional”

The hotel is located in a new, modern area, next to the metro station. The decor is stylish and teeming with interesting details. The standard rooms are small but clean and comfortable. The hotel has a room with ironing equipment, so there is no need to take iron with you. The staff is very friendly. Breakfast includes good coffee, quality food and drinks. The only thing that could be improved is to expand the choice of dishes for breakfast. First of all, it would be nice to add some fruit salads, porridge and fried eggs.

New and excellent hotel, helpful and friendly staff”

We had 4 rooms, rooms are nice. Easily accessible to Metro line 10. Will definitely return. Suggestion: 1) TV add an English speaking international channel such as BBC or CNN. 2) Breakfast - add more items, such as yoghurt, cut fruit 3) Clearer directions to Taxi drivers - 2 nights in a row, drivers can't find the hotel.

Bad location and food”

The hotel is hidden inside a malls car park. Its really hard to find. Its far away from the honqiao station and the metro is not direct. The food at this hotel is unacceptable to any standards. I was very dissapointed. Even the waiter told me the food is really bad arguing they dont have a proper kitchen. Please do not order food at this place. I shortened my stay as I wasnt enjoying ir at all.

Fun and refreshing”

It was my first time to stay at CitizenM. Location is convenient that it was closed to a huge shopping mall (about 5 mins walk). Suitable for business traveller and people who would like to explore the Hongqiao dist. as it’s closed to National Convention Centre and Hongqiao airport. A young and energetic hotel that brighten our trip in Shanghai. The room surprised me as it was very smart that I could customise lights, AC, blinds, media via an iPad. In addition, I liked how the bathroom used aircraft-like materials and looked very refreshing. We had a lot of fun staying at citizenM with its facilities and its artistic interior design and ornaments. The breakfast was also delicious and my friends and I loved it! Would recommend it to friends and family.

Exceptional value”

Modern hotel, rooms a bit small but bed was very comfortable. Breakfast was alright. Staff was very friendly and very very helpful. Would definitely recommend.

Exceptional”

Took a staycation here over the holidays. Great value for the money! Very close to the train station, mall.

Fantastic staff ...!!! They helped us in every manner...!! Thank you all...!!”

Will surely recommend this business hotel...!!

relocation”

Great hotel. Comfy beds, service is amazing, the staff is great. Can't say enough.

Great place”

Great pkace

excellent experience with reasonable price”

unexpected and surprising experiences. staffs are nice and helpful. Room is tidy and clean, with smart device to control. the location is convenience, it is located in the office platform of Mix C, which is just 5 mins away from Ziteng station.

It's just a new kind of the hotel that I can do super fast check-in and the service is outstanding!”

I was just really impressed by everything in citizenM. I fell in love with the hotel design to the serive. I can do a super fast check-in by myself, staff is really freindly and helpful, the king size bed in the room was just blown my mind away. The breakfast is really good and worth the price as well. I'd definitely come back here next time I visit Shanghai ♥️♥️♥️♥️

巨大モールの敷地内にあるお洒落なホテル”

17年秋オープンの巨大ショッピングモール万象城（the mixc）を中心とした敷地の一角にある欧州系のホテルです。 ○サービス どのスタッフも英語が堪能。ロビーにはくつろげるソファー席がたくさんあり、夜にはバーを囲んで落ち着いた雰囲気で飲酒できます。客室の内装も洗練されており、安心して宿泊できるホテルです。 ○食事 毎日ほぼ同じメニューなので長期滞在だと飽きるかもしれません。味はまぁまぁ。 ○移動 万象城は地下鉄10号線「紫藤路」駅に直結しているので地下鉄移動にも便利。 ホテルのスタッフに頼めばタクシーを手配してもらえます。 ○ホテル周辺 徒歩5分圏内にローソン、セブンイレブンがあり、簡単な買い物も可能。また万象城の地下にスーパーがあるのでちょっとしたお土産はここで買うのがおすすめです。万象城内や徒歩15分程の龍柏駅周辺に行けばレストランも多くあるので食事にも困りません。この地域は在住韓国人が多いので焼肉屋が多いです。近くで焼き肉食べるなら「本家」がおすすめ。

スタイリッシュなホテル”

ロビーのデザインがホテルとは思えないほど斬新で面白かったです。 スタッフは、とても親切で丁寧に対応してもらえました。 部屋は、全ての操作をiPadで行うようになっていてとても便利でした。

Good”

一進門本來覺得很新很棒，但廁所垃圾桶竟然有不少垃圾，根本沒清掉，很作嘔

一貫CitizenM服務”

住過台灣的CitizenM，蠻喜歡這樣風格的酒店，像是開放式客廳的設計。 上海的CitizenM一樓公共空間又比其他間來的寬敞、豐富，而且不曉得是不是中國人比較害羞不愛使用公共空間，公共空間可以說是被我完全「霸佔了」。 基本上我是非常推CitizenM的，住宿品質從來沒讓我失望過，上海這家樓下就是地鐵站，尚算是方便，整理打掃也算是挺乾淨，市民大使也是很活潑熱情的，接待笑臉迎人熱情協助，餐廳大使看到我拿了水果還主動詢問要不要幫我切片(細心)，唯一可惜讓我沒給到滿分的是「Pad」功能，Radio、Video Chanel等同能不曉得是不是受限於地區還是還沒設定好，功能被閹割了，稍嫌可惜。

舒服”

快樂！享受！

Excellent”

員工服務態度很好

非常不錯的酒店”

除了位置比較難找外 (2樓平台) 和小貴外, 其他沒甚麼好挑剔。房間有足夠大小, 床很大, 有高清電視, 上網速度高, 服務員質素相當好。要特別感謝幫忙致電淘寶和收件的服務人員。 房間設計唯一缺點: 廁所沒有放任何隨身用品的架, 去廁所時放書本或手機不方便

Excellent”

大廳員工都能即時給予我適當的協助, 且能幫忙叫出租車, 很棒 美中不足的是打掃清潔培訓需加強, 竟留了抹布在洗手台未收走