Fun and refreshing”

It was my first time to stay at CitizenM. Location is convenient that it was closed to a huge shopping mall (about 5 mins walk). Suitable for business traveller and people who would like to explore the Hongqiao dist. as it’s closed to National Convention Centre and Hongqiao airport. A young and energetic hotel that brighten our trip in Shanghai. The room surprised me as it was very smart that I could customise lights, AC, blinds, media via an iPad. In addition, I liked how the bathroom used aircraft-like materials and looked very refreshing. We had a lot of fun staying at citizenM with its facilities and its artistic interior design and ornaments. The breakfast was also delicious and my friends and I loved it! Would recommend it to friends and family.

Australian solo traveller”

Very new business grade hotel, with modern facilities, huge lobby where you can work with computers provided and excellent staff plus amenities, including everything controlled from iPad from mood lights that changes colours to air-con and remote blinds. Only problem is most taxi drivers struggle to find the place as it is not on the Baidu maps apparently and is behind Oppo office building. If staying to go to the National Convention Center, not far from train station but need to change twice.

It's just a new kind of the hotel that I can do super fast check-in and the service is outstanding!”

I was just really impressed by everything in citizenM. I fell in love with the hotel design to the serive. I can do a super fast check-in by myself, staff is really freindly and helpful, the king size bed in the room was just blown my mind away. The breakfast is really good and worth the price as well. I'd definitely come back here next time I visit Shanghai ♥️♥️♥️♥️

Modern-Lively Hotel for a change!”

It's almost like a new concept: bright, open, high-ceiling lobby where guest mingle around. And it's philosophical: there were messages like "talk to strangers like family", it is almost like Jesus Christ's teaching "love your neighbour as yourself", and usually I would take the pen in the hotel room but here I didn't as the message says "Steal this pen to write to your loved ones"! Room is not big but well maintained, clean and the king-size bed is huge and firm which I like very much. Freshly-brewed coffee at breakfast is excellent, although some may find the breakfast spread not big enough but for me it is sufficiently good: they have porridge, salad, fruits and bread, very healthy stuff. I advised the staff to put up more signs along the main road as well as the MRT station because even the taxi drivers didn't know how to get in to the hotel lobby. It's a GEM in Shanghai, forget about those old fashion boring hotels, I will stay here in future.

Advance and Digital Control”

I like the feature that the room is center controlled by the remote device. This includes the blinds, lights and TV settings. It is worth to stay in this hotel despite of short stay of one day.

An extraordinary hotel in the Mainland”

The hotel was so European that I almost forgot I was in the Mainland once getting into the hotel. It's a bit tricky to locate, and luckily I came across some security guards who showed me the way. The lobby was spacious with chic decorations. It was a quiet Friday night, and I managed to grab a drink at the bar. The bar tender called Gavin was a young lad who was humble and professional. Other than enjoying a signature cocktail, I had a nice chat with him as well. My room faced the courtyard, so I couldn't quite enjoy the view with the large window. The only significant minus during the stay was the room temperature. Despite I set it at 17°C and level 3 fan speed, the room was still stuffy and hot.

nice fashion and perfect service”

how clean the room, perfect service and latte coffee in the morning. i would say the best hotel in Shanghai

Exceptional”

The hotel is located in a new, modern area, next to the metro station. The decor is stylish and teeming with interesting details. The standard rooms are small but clean and comfortable. The hotel has a room with ironing equipment, so there is no need to take iron with you. The staff is very friendly. Breakfast includes good coffee, quality food and drinks. The only thing that could be improved is to expand the choice of dishes for breakfast. First of all, it would be nice to add some fruit salads, porridge and fried eggs.

A very sexy hotel”

Clean, modern & a sexy hotel. Will come again for my next Shanghai trip

New and excellent hotel, helpful and friendly staff”

We had 4 rooms, rooms are nice. Easily accessible to Metro line 10. Will definitely return. Suggestion: 1) TV add an English speaking international channel such as BBC or CNN. 2) Breakfast - add more items, such as yoghurt, cut fruit 3) Clearer directions to Taxi drivers - 2 nights in a row, drivers can't find the hotel.

Exceptional value”

Modern hotel, rooms a bit small but bed was very comfortable. Breakfast was alright. Staff was very friendly and very very helpful. Would definitely recommend.

excellent experience with reasonable price”

unexpected and surprising experiences. staffs are nice and helpful. Room is tidy and clean, with smart device to control. the location is convenience, it is located in the office platform of Mix C, which is just 5 mins away from Ziteng station.

very good hotel”

Very clean and location is pretty good. couple minutes walking distance to Mixcity Mall. Ipad control in the room is very cool

Nice people”

The staffs were very nice and helpful and most of all, the room was very clean.

relocation”

Great hotel. Comfy beds, service is amazing, the staff is great. Can't say enough.

Fantastic staff ...!!! They helped us in every manner...!! Thank you all...!!”

Will surely recommend this business hotel...!!

Exceptional”

Took a staycation here over the holidays. Great value for the money! Very close to the train station, mall.

Bad location and food”

The hotel is hidden inside a malls car park. Its really hard to find. Its far away from the honqiao station and the metro is not direct. The food at this hotel is unacceptable to any standards. I was very dissapointed. Even the waiter told me the food is really bad arguing they dont have a proper kitchen. Please do not order food at this place. I shortened my stay as I wasnt enjoying ir at all.

Above average”

Location is not so good, breakfast is awful and water pressure in room is so small and no action taken despite feedback to front staff and assure that it will be fixed. The only plus point is that the room is clean.

Great place”

Great pkace