CITRUS GRANDE HOTEL PATTAYA BY COMPASS HOSPITALITY
Newly built

CITRUS GRANDE HOTEL PATTAYA BY COMPASS HOSPITALITY

579, Pattayasaisong Road, Khao Phra Tam Nak, South Pattaya, Pattaya, Thailand, 20150
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     CITRUS GRANDE HOTEL PATTAYA BY COMPASS HOSPITALITY

    CITRUS GRANDE HOTEL PATTAYA BY COMPASS HOSPITALITY Reviews

    7.5
    Very good
    /10
    (150 reviews)See what guests said
    10.0
    Exceptional

    "Perfect hotel."

    Jeffrey

    -

    October 30, 2018

    7.7
    Very good service

    Things you’ll love about CITRUS GRANDE HOTEL PATTAYA BY COMPASS HOSPITALITY

    • 420 meters to the beach

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Air conditioning

    This property is in high demand!Last booked 1 hour ago
    Very good
    Location
    7.3
    See map
    Very good location - 280 meters from city center
    Nearby
    Popular
  • Tian Narin Design Beauty Salon School80 m
  • Central Pattaya Gym90 m
  • Pattaya Night Bazaar310 m
  • Wat Sam Saen410 m
  • Austrian Honorary Consulate420 m
  • Nang Nuan Seafood and Steak430 m
  • Antana Massage450 m
  • Soho Square450 m
  • La Notte Pub and Restaurant460 m
  • Right Spot Seafood470 m
  • Value for money7.7
    Location rating7.3
    Nearest airportU-Tapao International Airport (UTP)
    Distance to airport30.5 km

    Rooms available at CITRUS GRANDE HOTEL PATTAYA BY COMPASS HOSPITALITY

    Deluxe Balcony Pool View
    Deluxe Balcony Pool View
    ...
    • Room size: 28 m²/301 ft²
    • Pool view
    • 1 super king bed or 2 singl...
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    Club Premier
    Club Premier
    ...
    • Room size: 28 m²/301 ft²
    • Pool view
    • 1 single bed
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    Deluxe with Breakfast & Dinner
    Deluxe with Breakfast & Dinner
    ...
    • Room size: 28 m²/301 ft²
    • City view
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    Single Premier
    Single Premier
    ...
    • Room size: 28 m²/301 ft²
    • Smoking allowed
    Enter dates to see prices
    Premier Curve
    Premier Curve
    ...
    • Room size: 32 m²/344 ft²
    • Shower and bathtub
    • 1 king bed
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    Double Deluxe with Balcony
    Double Deluxe with Balcony
    ...
    • Room size: 30 m²/323 ft²
    • Balcony/terrace
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    Junior Suite
    Junior Suite
    ...
    • Room size: 32 m²/344 ft²
    • Garden view
    • 1 super king bed
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    Connecting Room
    Connecting Room
    ...
    • Room size: 56 m²/603 ft²
    • 2 bathrooms
    • 1 king bed & 2 single beds
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    Double Or Twin Deluxe Pool View
    Double Or Twin Deluxe Pool View
    ...
    • Room size: 25 m²/269 ft²
    • Balcony/terrace
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    Double King Size Bed
    Double King Size Bed
    ...
    • Room size: 25 m²/269 ft²
    • Balcony/terrace
    Enter dates to see prices

    What people love about CITRUS GRANDE HOTEL PATTAYA BY COMPASS HOSPITALITY

    • 9.2
      Exceptional

      "It's my second visit, Hotel is quite nice."

      Ramida

      |

      November 27, 2018

    • 9.2
      Exceptional

      "Staff also good & friendly."

      Ramida

      |

      November 27, 2018

    • 10.0
      Exceptional

      "Excellent location, nice rooms and great buffet breakfast."

      Jeffrey

      |

      October 30, 2018

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    More about CITRUS GRANDE HOTEL PATTAYA BY COMPASS HOSPITALITY

    More about CITRUS GRANDE HOTEL PATTAYA BY COMPASS HOSPITALITY

    9.2
    Exceptional

    "Very good breakfast spread, different dishes."

    Sreekumar

    |

    March 13, 2018

    An overview

    Show less

    What they offer

    8.0
    Very good

    "Only stayed for one night, and was welcomed with a complimen..."

    David

    |

    November 19, 2018

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    Thai cuisine
    Thai cuisine
    Rin Kitchen
    1.2 km Thai
    Kwan garden restaurant
    1.3 km Thai
    Dang-Dum Restaurant
    1.5 km Thai
    American cuisine
    American cuisine
    The Sky Gallery Restaurants
    520 m American, Asian, European
    Baywatch Cafe
    660 m American, Asian, Cafe
    Hooters Pattaya
    1.1 km American, Bar
    Asian cuisine
    Asian cuisine
    MoMo Cafe, Courtyard by Marriott South Pattaya
    70 m Asian, International, Thai
    Indian Rasoi Restaurant
    150 m Asian, Indian, Pakistani
    Kohinoor Indian Restaurant
    300 m Asian, Indian, Vegetarian

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Reviews of CITRUS GRANDE HOTEL PATTAYA BY COMPASS HOSPITALITY from real guests

    Agoda Reviews (150)Booking.com Reviews (198)
    7.5
    /
    10
    Cleanliness7.5
    Facilities7.5
    Location7.3
    Service7.7
    Value for money7.7
    Provided by verified guests of Agoda
    All languages
    All guests (150)
    All room types
    Showing 80 verified guest comments
    1234
    5.2
    Nick from Thailand
    Couple
    Deluxe Balcony Pool View
    Stayed 1 night in December 2018

    Good, but extremely unhelpful”

    The hotel itself is alright. But I lost an important item in my room, and I called them repeatedly to check the room for the item, as well as sending pictures of said item (of no monetary value, but great personal value). They promised again and again that they would check and get back to me, but they never did. Unacceptable. As simple as that.

    Reviewed February 23, 2019
    9.2
    Exceptional
    from Thailand
    Couple
    Connecting
    Stayed 1 night in November 2018

    Not Bad”

    It's my second visit, Hotel is quite nice..Staff also good & friendly. Room have problem we hv to shift at late night 4, but it's okay. It was annoying for us but they tried to apologies with smile so, It's okay for me to ignore the matter.

    Reviewed November 27, 2018

    Dear from Thailand, Appreciate your most gracious comments and feedback’s of our staff which we will share with them and our hotel, we sincerely do apoloiz4e for the late change of Room and the defect in the room, which we will immediately take action to rectify, once again we thank you in highlighting the issue, from all of us at CGPH we look forward to welcome you again and serve you better. please call and ask for us and we will assist you in any ways to make it better. Yours Sincerely, Khun Watcharakorn Wasi | Front Office Manager Khun Stieve Aron | DIROPTS

    Responded December 07, 2018
    CITRUS GRANDE HOTEL PATTAYA BY COMPASS HOSPITALITY
    6.0
    jim from United States
    Solo traveler
    Deluxe Balcony Pool View
    Stayed 2 nights in February 2019

    Solo in Pattaya!”

    Ok, check was nice and even got checked in early! So happy outlets were near the bed😄. Location is fine, short distance to Walking Sreet and too many Indian Restaurants😞. Indian outnumber Thai about 3:1😢. Bad news😢. Room Fridge kept mini bar drinks at room temp. Biggest problem was no shelf in shower and it leaks onto bathroom floor as well. I complained to night manager and he said he will report, get a new fridge or change my room. Why change if all the fridges were the same? He didn’t understand my whole problem but never heard from anyone again. In 90’s heat I prefer ice cold drinks. BTW, no ice either and suggested I go across the street to 7/11 type store😳. Big lack of English skills but I forgive that as we are in Thailand. Anyway, would not go back and this was my third hotel in Thailand and others had great fridge, and shelves to put shampoo and soap instead of keeping on shower floor.

    Reviewed February 21, 2019
    8.0
    Excellent
    Lucio from Australia
    Solo traveler
    Deluxe Balcony Pool View
    Stayed 3 nights in January 2019

    Great place, decent location”

    The hotel itself is pretty good and housed over 6 buildings, I stayed in the main one. Had everything that I required. It is 10 - 15 min walk to one end of "walking street", but it is not the end closest to the shopping centre etc, thus you are better off getting a Tuk Tuk to there. Unfortunately as the hotel and area is visited by a LOT of Indian people, the food around there and the clubs closest to it are for them, so no real good food places close by for me. :(

    Reviewed January 17, 2019
    9.2
    Exceptional
    LYE from Singapore
    Business traveler
    Deluxe Balcony Pool View
    Stayed 1 night in May 2018

    Brand new hotel”

    The hotel is rather new but the room is rather small compare with similar hotels. The TV channels are a whopping 200+ showing on s Smart TV. The only chair in the room is a big hazard to any guests as it is easily toppled over due to wheel based. The hotel hand to remove them before anyone get hurts. The breakfast is mediocre and I would expect a better spread for 5 stars rated hotel.

    Reviewed May 18, 2018
    3.6
    JAYA from Malaysia
    Solo traveler
    Deluxe Balcony Pool View
    Stayed 1 night in September 2018

    ONE DAY STAY”

    The condition of the clean sheets where there are stinky stains. In a stinky room, but when it comes to the staff he does not know. alarm siren sounds at 4am several times. thus unable to sleep all day

    Reviewed October 04, 2018

    Dear Khun Jaya, Thank you for the feedback which we received through AGODA Review, we are sorry to hear of your unpleasant experience during your recent stay with us. Thank you for giving us the opportunity to address your valuable concerns. Both areas have recovered with immediate effect, please accept our apologies to make your stay not comfortable. Once again, thank you for staying with us, we look forward to welcoming you again, giving us another opportunity to serve you better. Warmest Regards’ TQ Stieve Aron – DIROPTS Khun Watcharakorn Wasi - FOM

    Responded October 08, 2018
    CITRUS GRANDE HOTEL PATTAYA BY COMPASS HOSPITALITY
    6.8
    Good
    xu from China
    Solo traveler
    Deluxe Balcony Pool View
    Stayed 3 nights in September 2018

    Good”

    This hotel is not real five star.It comes with very poor customer service.Everytime I got out of gym for a break,they always shut my door and I had to go to the reception to ask it open again.In addition, when I checked out,they charged me the things I didn’t consum. Overall, it’s maybe good for value,but for the service,it needs more works.

    Reviewed September 29, 2018
    6.8
    Good
    Fabian from Germany
    Couple
    Deluxe Balcony Pool View
    Stayed 1 night in September 2018

    Good”

    Pro’s: - Big Pool - Airconditioned reception and hallways - ok gym Con’s: - Housekeeping wakes you up every day between 6-12 am by screaming and talking to each other from room to room - 3cm gap under every room door makes you hear small noises very loud. Even if your neighbor just closes the door - housekeeping comes into the room without knocking even though “do not disturb” was set - construction work still going on but no noises from there - I extended my room by more days and booked online on Agoda. The reception said it’s fine and updated my key cards. At 1pm every day I received a call from management why I didn’t check out. Why don’t you communicate from reception to management? - 2 bath robes are in each room. Once you use them, housekeeping will remove them and never replace with new ones unless you remind reception 5 times to do so Conclusion: Please give your staff adequate training or replace them. Staff is 0 star but hotel poses as 5 star. Housekeeping is a mess.

    Reviewed September 21, 2018

    Dear Fabian, Thank you for your valued feedback and taking the time to share with your experience, as a well-traveled guest, comments are most valuable in helping us to maintain a high level of service and to ensure that your expectations’ are met on each visit. We would like to sincerely apologize for the disappointing stay you had with us, we also appreciate that you have given us a opportunity to address this with the dept. & staff concerned and will ensure that he / she receives the necessary guidance to perform a much better role moving forward to avoid a recurrence of these incidents. For all your valued feedback we have noted for our improvements, please be assured that we will coordinate the plans for these enhancement with the respective Team member. Once again, thank you for your stay with us, we look forward to welcoming you again to Citrus Grande Hotel Pattaya, giving us another opportunity to serve you better, please ask for us. Warmest Regards’ TQ Stieve Aron – DIROPTS

    Show more
    CITRUS GRANDE HOTEL PATTAYA BY COMPASS HOSPITALITY
    8.8
    Excellent
    HASSEEB from Kuwait
    Solo traveler
    Stayed 2 nights in January 2018

    fantastic but”

    1-the water for the shower not have warm....cold or hot no medium 2-i check out late 7 pm and paid half day 1000 ..and I ask the cleaners to clean my room they refused to clean my room as the said that I will check out evening and the she talk was very rude.

    Reviewed January 20, 2018
    3.6
    brander from Singapore
    Couple
    Premier Curve
    Stayed 1 night in December 2018

    Not 5 star rated or 5 star hotel ”

    Hotel location was bad as the hotel is all the way near the end of south Pattaya, walking at night felt dangerous as the end of south Pattaya is filled with foreigners and red light district. Staff attitude was the worse as the staff demands for your immigration paper slip which they don’t even have rights to request from an foreigner. And claim without the slip we are unable to check in. Staff has Super poor knowledge of how the hotel works and the reception speed was Super Super slow. Even when the staff knows they are in the wrong, they won’t the least be apologetic and they won’t say thank you too. Morning breakfast doesn’t have to check your room number as it’s just for show for them. So if you wanna have a free breakfast then just head there and consume. Nobody will check on you. Remember to claim your welcome drink immediately too, if not the staff will inform you that it’s from another hotel and said that it cannot be claim here.

    Reviewed December 26, 2018
    5.6
    WIJITRA from France
    Family with young children
    Connecting Room
    Stayed 3 nights in July 2018

    Bad experience.”

    Very disappointed , we expected a better or minimum service for a 5*****, our rooms were dirty, missing sleepers and bathrobes. They privilege profitability with tourist groups but forgetting customers services.

    Reviewed July 14, 2018

    Dear WIJITRA, We truly and sincerely apologize for the unpleasant experience you had encountered during your recent stay, we have noted your observations and comments, while we strive to maintain the highest customer satisfaction standards, monitoring or effectiveness can be a challenge at times. We welcome suggestions such as yours as they indicate the areas where we can further improve. Once again thank you for the valued reviews and are looking forward to serve you on your next planned trip to Citrus Grande Hotel Pattaya, please call or ask for me. Warmest Regards’ TQ Stieve Aron – DIROPTS Khun Watcharakorn Wasi - FOM

    Responded November 09, 2018
    CITRUS GRANDE HOTEL PATTAYA BY COMPASS HOSPITALITY
    4.4
    Issariyaporn from Thailand
    Couple
    Deluxe Balcony Pool View
    Stayed 1 night in March 2018

    Acceptable”

    Check in and check out takes long time even no other guests. Room is not clean. Sticky on top of headside cupboard. Water temperature takes long time too adjust either too hot or too cold. Chinese guests are very noisy, banging the door, shouting to each others in the early morning. No proper parking lot. Staff's radio are very loud when contact each other. Comparing to Citrus Parc which is cheaper with breakfast, more cozy and worth the money we pay.

    Reviewed March 30, 2018
    9.2
    Exceptional
    Sreekumar from India
    Group
    Triple Daybed
    Stayed 4 nights in March 2018

    Excellent Hotel for All Travelers Near Beach”

    We stayed 4 Nights with my 2 friends. The Room we booked by Online was not the one they had given us. This was very small for 3 people and brought to their attention, they had upgraded to a fantastic family room with out any extra payment. The first notable thing that we feel about this hotel is the freedom that we enjoy during our stay , no hustles, no interference from any side.... very good breakfast spread, different dishes..... only a small thing we felt in convenience that we faced during our stay is the group booking they do take from tour operates across the glob which gives us big croud in restaurants while on breakfast time.

    Reviewed March 13, 2018
    6.8
    Good
    WOON from Brunei Darussalam
    Family with teens
    Connecting Room
    Stayed 2 nights in February 2019

    Good”

    Pros: very near jetty. 5 to 10mins walk to walking street. Quieter part of pattaya. Swimming pool looks amazing Cons: Was a bit dirty 1st nite. Water pressure a bit low.

    Reviewed February 05, 2019
    5.2
    Mike
    Couple
    Deluxe Balcony Pool View
    Stayed 7 nights in January 2019

    Great pool. Breakfast too crowded to eat there. Room nice but not made up until 3:30 or 4 everyday. ”

    Good tv channels but it was a much better experience the first time I stayed

    Reviewed February 02, 2019
    6.4
    Good
    Pauline from Malaysia
    Couple
    Deluxe Balcony Pool View
    Stayed 3 nights in September 2018

    Just Okay”

    We upgraded the room but unfortunately the room was too dark. One of the light spoiled but was not replaced due to out of stock. Less variety of breakfast served. Others ok.

    Reviewed January 05, 2019
    7.2
    Very good
    Pauline from Malaysia
    Group
    Premier Curve
    Stayed 3 nights in September 2018

    It's ok”

    The room is too dark. Bulb spoiled but no replacement as according to the housekeeping, no stock. Other than that, overall is ok.

    Reviewed December 20, 2018
    9.6
    Exceptional
    from Thailand
    Couple
    Premier Curve
    Stayed 2 nights in November 2018

    Nice”

    It's quite good hotel.

    Reviewed November 27, 2018

    Dear from Thailand, Appreciate your review and comment of our hotel, from all of us at CGPH we look forward to welcome you again and serve you better. please call and ask for us and we will assist you in any ways to make it better. Yours Sincerely, Khun Watcharakorn Wasi | Front Office Manager Khun Stieve Aron | DIROPTS

    Responded December 07, 2018
    CITRUS GRANDE HOTEL PATTAYA BY COMPASS HOSPITALITY
    8.0
    Excellent
    David from Thailand
    Solo traveler
    Deluxe Balcony Pool View
    Stayed 1 night in November 2018

    Great Value but Definitely not a 5 star rating by any means ”

    Only stayed for one night, and was welcomed with a complimentary free drink which was a nice touch. Would recommend but don't expect the luxury that you would expect at most Compass Group hotels.

    Reviewed November 19, 2018
    10.0
    Exceptional
    naser from United Arab Emirates
    Couple
    Deluxe Balcony Pool View
    Stayed 4 nights in November 2018

    Very good and very nice ”

    Very good and very nice

    Reviewed November 12, 2018

    Dear Naser, We are truly happy to know that our products and service met your expectations and encourage you to come back to us in the future. We will do our best to ensure that you will have the similar or even a more memorable visit for your next planned visit. Once again, thank you for your stay with us, we look forward to welcoming you again to Citrus Grande Hotel Pattaya, giving us another opportunity to serve you better, please ask for us. Warmest Regards’ TQ Stieve Aron – DIROPTS Khun Watcharakorn Wasi – FOM

    Responded November 12, 2018
    CITRUS GRANDE HOTEL PATTAYA BY COMPASS HOSPITALITY
    1234
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    CITRUS GRANDE HOTEL PATTAYA BY COMPASS HOSPITALITY
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    • Very good location
    • Walking Street Pattaya