the best budget hotel”

I was staying at Citrus Hotel, Johor Bahru for 4 days and 3 nights during my family vacation. The first impression when i saw the hotel from outside, "OMG, this hotel must be very old, scary, bla bla bla.." But that was totally wrong when i step in to the hotel reception. we were welcomed with a big smile the receptionist also is very friendly. Step in the room, i was amazed with the modern deco & a very clean room.. When i enter to the toilet, i feels like i was at my home's toilet.. Eventhough the hotel does not provided hotel car park, but i am very satisfied with my stay there... when we were hungry, we just have to walk in behind the hotel building & there were lots of food stalls with variety of foods to choose. Shopping?!! just walk beside the hotel building & you can shopped at City Square, Johor Bahru.. Overall, staying in Citrus Hotel, Johor Bahru giving me a different view on budget hotel & i will definitely choose this hotel if we come to JB in future...

Good service and nice room”

i went for a 3d2n stay at citrus hotel, johor bahru. it was a pleasant stay at the hotel. staff were all-time friendly. only cons are that there's no kettle and hair dryer for every room and we had to call the reception to borrow. hotel location is very good, it's so near to city square mall which makes everything so convenient, there's a police post just next to the hotel entrance which makes tourist like us feel more safe. check in was very slow, two counters were open yet there's only one staff attending. there's roads stall next to the hotel, can get to try malaysia good which was sedup. i hope there will be discount when i stay at citrus hotel next as it would be my first choice hotel whenever i go johor bahru. credits to the hotel staff including the security guard. thank you!

Great location, good service, nice room”

first come to Johor Bahru, it's not easy to find Citrus Hotel, the taxi driver did'nt know jalan Station.. but finally we found it, next to Johor Bahru City Square.. No need taxi to get there, just walking from Johor Bahru Check Point and walk by JB Sentral, we can reach Citrus Hotel easily.. The room is nice, clean and good view, the table is quiet small, can not put many things on it but, it's ok for me... I think the breakfast is good, with different menu every day.. Around the hotel we can find Johor Bahru City Square, big mall with many branded shops, Pasar Malam which sell many things and cheap foods, food court and also near to Terminal Kotaraja II, very easy looking for transportation to Spore I will stay in this hotel when I come to Johor Bahru..

Great Place for non luxury travel”

This is an Ideal hotel for budget travelers who want clean safe accommodations in central JB. right near border crossing. Rooms are small but clean, lobby is small, and outside is congested. But the staff makes up for any shortcomings this hotel has. Recent management changes have improved this hotel as front desk and other staff is incredibly helpful and fluent in English. I suggest that you ask the security guard to help you order dinner at the stalls next door (his wife operates one) as the local food is great and you can eat amazingly well and amazingly inexpensively. Citrus hotel is great place to stay to immerse yourself in local Johor Bahru.

Right in the heart of Johor Town”

Citrus Hotel has been our go to hime away from home for our trip to Johor Bahru. It is conveniently located next to the CIQ, City Square Mall and JBCC. Just a few minutes walk and we are in Johor Bazaar, Kotaraya and Jalan Dhobi. With 2 young boys with us, this makes it very easy for us to get around. Staff at the Hotel are very friendly, from the security, housekeeping, the front desk (especially Ms Indah) up to Mr Singh (Hotel Manager) who without fail will always strike a conversation with their guests. Really a fantastic hotel that made us feel welcome and appreciated.

Great hotel and location!”

after reading all the good review, we decided to stay 1 night at citrus hotel. great location. it's near to the checkpoint building (about 15-20 mins) and just across the city square mall. no worries to find food, shopping and entertainment. when we checked in, our room was upgraded to deluxe for free, yay! the room is new, clean and nice although the view isn't great, well, this is johor bahru we're talking about.. so it's all good. definitely will come back and recommend to other travellers.

Citrus Hotel experience”

It was a good stay at Citrus Hotel in Johor Bahru. Accessible because it is near the immigration checkpoint and mall. Room prices were affordable. We spent around SGD55 for the room which includes a buffet breakfast. There were quite few choices for the food but fair enough. The room was spacious, clean and comfortable for an overnight stay. Staff were hospitable in welcoming and assisting us in our needs.

Pleasant stay”

We were there for 3 nights. The receptionists don't smile much to customers but they are actually quite friendly & helpful. The room size is ok, clean n 2 complimentary bottled water are provided every day after housekeeping. They gave us the room type (city view & orange room) just like what we requested on agoda upon booking & that's great. The lobby doesn't really look so clean and there was always no air-cond there, very hot & humid and we had to walk pass as quick as we could. No hair dryer in the room, I called the receptionist @ 8+pm for one and it takes quite long for the housekeeper to send one over to me @ around 9pm & he said he would come n collect the same from me at 10pm but he didn't turn up despite I kept waiting but I think that's fine; upon check-out, the receptionist did query me about the hair dryer, I said no one came to collect from me so I left it on the table. To me, a small hair dryer doesn't cost much and Citrus Hotel should consider leaving / putting one hair dryer in each room for the customers' convenience. The breakfast buffet is fine, different choices (but very limited choices) of food are available every morning. The location of the hotel is great, juz opposite Johor Bahru City Square where u can have great shopping & dining experiences. It is also located right opposite JB Sentral & JB CIQ (custom / immigration office) where u can take a bus to anywhere in JB e.g. Legoland & have access to Singapore e.g. Universal by bus very easily. Would like to come back again.

Lovely Hotel in a Great Location”

Citrus Hotel is definitely our go to hotel when we are in Johor. We really love the Club Room in Citrus. The bay window with that seating area is definitely amazing for us to people watch. The Club Room comes with all the things we need during our stay, tooth brush and tooth paste, hair dryer, mini fridge, boiler and even a safe box. But what stands out most was the staff. From front desk, chambermaids, security and cafe staff, all have made us feel like we are truly welcome and a part of family. Really love the way how Miss Indah of front office remembers us each time we are there, Mr Hassan is always there to help us with the door, especially with two young boys in the stroller. Mr Hassan will never fail to play with the kids and strike up a lively conversation with us, in fact with almost all guests. In fact, Mr Jasvin Singh, the hotel manager, is such a warm and friendly guy. Never had we chat so much about family and the on-goings with a hotel manager. Since the first time we met him in the cafe, then the lift and lobby, he would remember us, we noticed even many other guests, and that big warm smile would always be a nice sight. It has really been a homely at Citrus Hotel. We certainly love it 😃👍

Very convenient Locations”

Citrus is a very convenient hotel in Johor Bahru for tourists coming from Singapore. It is just next to the checkpoint to Woodland. The room is very clean and comfortable. Chinese restaurants are closed to the hotel. Satellite TV to watch BBC and other western TV channels. Only drawback is that it is a little bit expensive

Good for the price and location”

The visit to Johor Bahru was a totally last minute trip and we didn't have time to research where to go or stay. We sat at a Starbucks and found an affordable hotel in the area. We walked over from JB Central (less than 5 minute walk) and tried to check in. The walk in price was significantly higher than then online (there was a promotion going on online) so we asked if we could sit in their lobby and use their internet to book our room. They said yes and were very nice about it. Our room was nice, small in size and relatively clean but definitely not a 4 star hotel (as they like to call themselves.) They supposedly have a gym but we didn't check it out. They had a small hotpot in the room and instant coffee and tea packets available. Unfortunately there were a lot of little ants there, too. I noticed it the night before but thought nothing of it (I live in Thailand and have ants in my office all the time!!) when I went to bed. I put the hot water on, opened the coffee and tea, went to wash up and later realized (or more my friend did) that there were ants in the coffee. I'd stay here. It's small and cute but also affordable ($29/night) with the online promotion. I'm not sure I'd stay there for much more than that and definitely not for the full price.

great location with comfortable room”

I like my staying with citrus and have a comfortable room with a dining table , sofa, and bed. the room is bigger than my expectation and we are in high floor unit as per requested. the hotel near johor bahru central so many shop and eating stall nearby. I will choose citrus when i go jb again.

Thumbs up!”

The receptionist who helped us check-in was really nice and upgraded our room for free! Yay! The upgraded room was big enough for us (also the bathroom!) and has a cozy ambiance. I just wish we had a window with a view from the room. Breakfast food could've been better if there were more Western food and variety of drinks. The best thing about the hotel is its location - located right beside JB City Square and across JB Sentral where you will find buses to every tourist destination in Johor Bahru and immigration going to Singapore (which is just 5mins away!!). Will definitely book the same hotel if I ever I'll go back to Johor!

tip top hotel”

you will not be dissapointed with what they cater for you. they have everything tip top. a great location near the johore bahru custom and it's just a cross over to city square mall. great food, the buffet breakfast has a lot of varieties of food you can choose from, room service food for dinner are excellent. me & husband was very impressed with the quality * quantity of the food that they served. we will like to compliment the chef that cooked for us on the night of 18 feb. each & everyone of the staff in the hotel have an excellent service towards their guest.

Awesome customer service and room”

I had sent a request through Agoda whether is it possible to prepare the room with flowers and balloons as my wife loves balloon, and it is our first short vacation in Malaysia. I did not mind if they are not able to accommodate to my request. Citrus Hotel exceed above expectation. I wanted to check in at the reception at 2pm, and I was told to wait until 2.30pm because the room was not ready yet. Initially I was feeling a little disappointed as I had to wait. We were allowed entry into the club lounge on the 11th floor, and I love the customer service provided. She was very polite and engaging in conversations. At 2.30pm, our room was ready for check-in. Not only my wife, but myself was surprised by the way the hotel members decorated our room. It was very beautifully well done as I thought maybe Citrus hotel may not be able to fulfill my request. I am very thankful for the surprise as I wanted to surprise my wife, instead I was surprised too. It was very comfortable, for the room that we stayed in. And we got a nice view of the firework on the eve of M'sia's national day. By the way, our room number is 915! Please take note. The hotel breakfast was awesome, everyone is friendly. The doorman or the person taking care of the lift or security guard are very polite, including the receptionist too. I really had a very comfortable stay in Citrus Hotel, and definitely would recommend for others to try as it is very near City Square and convenient due to provision shop and coffeeshop downstais.

lovely hotel and service with a smile”

citrus was located in the heart of johor bahru with major shopping within walking distance. we enjoy very much as my wife did alot of shopping. during our stay, we felt warmly welcome and the staffs were great and helpful. rooms were very clean and newly renovated, attach with a very nice design toilet glass. we enjoy lot more on the plasma tv.

Above average value by M'sia stds: enjoyable stay!”

okay, let's try to do this by the segments: The room i booked was one of the best rooms: a superior deluxe room they featured in photos. it is on the highest floor (for rooms) with a decent city view: my window was facing the food court in city sq. Location:- you can see the hotel's prominent logo from the causeway on the bus & crossing the overhead bridge towards city square from the customs. its hard not to find the hotel. Check in was painless hotel staff were professional & friendly even by western standards. I reached shortly after 2pm and was already in the shower by 2.07 pm. my room came with tea & coffee facilities (essentially a electronic teapot & instant coffee) & a safe (this is important-we are talking about JB). Hygiene is not up to western standards but def. above m'sia expectations. in addition to another review, there are blood stains on the bed & dried mucus-like stains on the blanket (correspondingly-you can imagine how that came about). on my check-in there are also no toiletries provided. this was rectified the next day when the staff came to make-up room. i) he was very attentive - i was working in the room, he tried his best not to cause disturbance. ii) i then realised there seems to be no communication between hotel mgt & cleaning staff - they are unaware if the guest has checked-out or not. hotel should take note of this. hotel is good value for price but pricey for JB stds. puteri pacific with lousier service & older facilities is abt SGD15 more. Citrus is def. a better buy tho'. Hotel staff are are excellent by western standards. if overall service quality fall any further, it'll lose its competitive advantage. security is below std also, no cctvs on corridors & stairs (which were not locked - outsiders can come in). Hotel is def well positioned for further growth, but has to take note of current faults to be improved.

Location is a winner”

Staying for one night at this hotel, and we really enjoyed our stay. Location is very close to the night life, close to the big shopping mall and many food stall around especially at night. Breakfast is okay, room were clean and staff were very helpful. but they're really strict on their 02.00 pm policy for check in. we arrived at 12.30 pm and room were not ready yet, so when we finally check ing in our room were upgraded.. thank you.. definitely will stay in this hotel again if I ever go to Johor Bahru again

4 Star?? Nope, it's isn't.”

To begin, definitely it's 3 Star at most and not 4 Star. Hotel Staff was very efficient & helpful, 2 Thumbs Up. Hotel Room was very good indeed, expect for the unknown stain on the carpet and the water pressure on the shower, felt like baby urinating, Thumb Down. Breakfast Buffet, really this is a joke for 4 Star. Seriously a joke. 2 Thumbs Down. Overall, for the price just add in $20, I could stay at Puteri Pan Pacific. I really think Citrus Hotel Johor Bahru could lower down their Hotel Rate and really should improve on their Breakfast Buffet spread. Hire a real Chef and not Housewife please. And for the love of mankind, do something on the water pressure, I can't even shower properly. Show me the changes and I shall return again & again overtime.

Nice city centre hotel”

I came to this 3 star hotel without much expectations after reading the reviews but was pleasantly surprised by just one 'feature': the professionalism of the dining room staff. I'm sure the kudos mostly goes to that dining room manager but the staff are well trained and looked willing to do their job in a pleasant way. The way they brought the buffet food to the table, the way they cleared the table and just being a few steps ahead in the needs of the diners are what I might expect of hotels with more stars. Very pleasantly surprised. Downer is still the free wifi, as has been stated in previous reviews by other guests. Just can't get a connection. Even in the lobby I had trouble, while other patrons seem to be ok. I just couldn't be bothered to really push it as I bought a local mobile number and was using 3G data (DiGi recommended). In short, I was happy with my stay but am not loyal to that hotel if I happen to pass through Johor Bahru any time in the future.