Good room for good price”

The room and the breakfast was good for the price. The staff were accommodating when we asked to change our room due to an interconnecting door that we did not need/want. The only downfall was lots of renovations going on during the stay but it was well worth the price.

convenient hotel, good staff , hotel under renovation”

hotel under renovation so the check in counter move to second floor which is next to the restaurant. good location is just next to City Square shopping centre. good service from the receptionist staff. Due to under renovation and not 100% clean. Less facilities in hotel. Thank you staff for free upgrade my room.

Very value for money and almost perfect location”

Hotel is located near City Square mall, but there are no sheltered walkways which is a problem in the event of a rain (which I experienced) For a small hotel, it has a gym! (did not use it) Most of the small flaws (stated below) can be accepted considering the price is VERY competitive when booking on agoda Problems: 1. Room did not feel very clean. 2. Toilet shower is either hot or cold (no in between). 3. If you get a connected room, you are at the mercy of irresponsible smokers next door (rooms were supposedly non-smoking). 4. Manpower seems to be stretched very thin. 5. Hotel is renovating, there is a little noise.

a stone throw from CitySquare”

We had stayed at Citrus Hotel twice thus far. While it is slightly old, they are currently going through some renovation. The room is comfortable enough and facilities are adequate. Would like to thanks Kamarul and team for their hospitality as they assist with our baggage storage.

Good Location ”

Located in convenience location, near to shopping central and food street. Nice staff and counter service. Room furniture old and plenty of defect. Room and toilet cleanliness become wost and worst, really need to improve.

Acceptable ”

Some areas of the hotel are under renovation. Quite inconvenient, lift narrow, small and slow. For this price still acceptable. Good locations, near to malls & food outlets. Won't recommend until the renovation is completed, perhaps early 2020.

Noisy traffic noise as window are not insulated from outside noise”

My room facing city square mall. Traffic noise is bad and as such sleep is badly interrupted

Excellent location n good price”

Pros: super near City Square Shopping Mall, just opposite of UOB bank 3 min walk crossing the road to reach hote Cons: will heard some noise as the hotel is undergo upgrade renovation

Above average”

Minus: very unfriendly staff, not even mention the long check in.. They gave us the room with still costumer inside, have to go down to ask them whats going on. Up again..and go down again to take the new card key. They said no family room avail at the same floor with our other booked room, but after the gave us the room with still costumer inside, it turns out there IS a family room avail with the same floor with our other booked room..grrr.. No appologize even no sorry from the staff, coz its their mistake not ours. Never want to go back to this hotel again. Plus: Near the custom to Singapore.

room was dissapointing”

There is a mamak stall in front of the hotel which open till quite late. good for supper! pakcik at the counter still speak to us in English although we are fairly obvious a Malay too which is cute and heart warming for his effort. Room was disappointing. its fairly big, got mini fridge, bed sheet was itchy but it looks clean. breakfast was awesome. the sambal for the nasi lemak suits everything! and the person who welcome us in the restaurant was friendly. the location is good, just beside city square but if u are planning to go anywhere else, getting a grab can be a disaster. they need to go very far to turn back if the miss the turning to this hotel. even when walk to city square same problem happen. very busy road here.

We're frequent travellers”

We tend to try different hotels whenever we travel. So, this hotel is overall good, nice room, normal breakfast, courteous staffs but location is the best. Quite a value for money too. We're satisfied coz we don't have high expectations anyway. Keep it up

Good Hotel”

A Good Hotel will Good clean rooms and even tho had an issue with the hotwater Reception was onto it straight away and good staff at the front desk . However the Buffet Breakfast was made so more pleasant by the fact that you were greeted every morning which was great and very friendly Kitchen staff as well as the Manager who could almost read your mind as he ordered the eggs b4 we did So a big thankyou all Kenneth & Rose

Great Location. Just next to City square mall”

Staffs were friendly and fast in checking us in as we arrived at around 11pm. Room was quite spacious and clean and definitely worth for the price paid. Location was great as it was just beside City Square mall and CIQ

Johor Bahru City Square”

If you are looking for a hotel which is stone throw away from JB City Square and don't want to spend so much. I would highly recommended this hotel. Plenty if food choices around and good security in the hotel. Room is big even for a standard room. Only issue is that the room has a stale smell.

Located at convenience location ”

Value for money among budget hotel at this area. Great location convenience for shopping and food. Staff nice and friend. Room facility need to improve due to a lot of defect. Very disappointed to room cleanliness, can see the dust on the floor obviously. Need to further improve the cleanliness of room.

Very good”

I always stay in this property every time I go to JB. However, there was just one bad experience that I had with my family. Linens were not changed to one of the rooms that I booked. But overall, I like this hotel.

For short stay”

Pros: Location is good and it is next to City Square. Security Guards are very polite and nice people. Cons: Cleanliness in terms of pillow sheets is quite old. There are no hairdryers and tissue boxes in individual rooms. On the last day of our stay, the hotel room door is locked due to security reason, even the master key cannot access. Customer service staff needs more training on dealing with such inconvenience.

Acceptable”

As time goes by this hotel is getting way too expensive for budget hotel standard . Almost $40 a night but without breakfast . Sigh !!

Value for Money”

Good location.

Affordable price with best quality”

To be honest, this is the best hotel in that area. I am superb satisfy and extended another night after my first overnight. All their staff are professional and friendly. Their room is clean without any unpleasant odour. Moreover, this hotel is the most nearest which just placed at the opposite of City Square. I am willing to pay more to get a such comfortable and convenient stay at here rather than those hotels with cheaper price in that area. This is the only hotel which I won't hesitate to pick for the next trip.