7.2
Very good
9.7% this month
/10
(12,233 reviews)See what guests said
Housekeeping258
Shops129
Breakfast76
See map
8.6

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Popular landmarks
Jalan Wong Ah Fook 160 m
Johor Bahru City Square 210 m
Angry Birds Activity Park 390 m
Johor Zoo 980 m
Arulmigu Sri Rajakaliamman Glass Temple 1.09 km
Sultan Abu Bakar State Mosque 1.54 km
KSL City Mall 2.8 km
Danga Bay 5.11 km
Paradigm Mall Johor Bahru 10.75 km
Legoland Malaysia 15.51 km
Nearby landmarks
Meeting Point 10 m
Johor Bahru Sentral Railway Station 20 m
Merlin Tower 60 m
CIMB Bank @ Jalan Tun Abdul Razak 120 m
Sri Raja Mariamman Temple 130 m
Plaza Seni Shopping Mall 150 m
Johor Old Chinese Temple 150 m
Jalan Wong Ah Fook 160 m
Eon Bank @ Jalan Tun Abdul Razak 180 m
Popular Book Store 180 m
Citrus Hotel Johor Bahru by Compass Hospitality

"Location is good, near City Square and street food"

Ho - May 13, 2019

Standard Plus Citrus Hotel Johor Bahru by Compass Hospitality
Lobby Citrus Hotel Johor Bahru by Compass Hospitality
Lobby Citrus Hotel Johor Bahru by Compass Hospitality
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Removed from saved list
Free Wi-Fi

Citrus Hotel Johor Bahru by Compass Hospitality

16, Jalan Station, Johor Bahru City Center, Johor Bahru, Malaysia, 80000 - See map
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Daily disinfection in common areas
See all amenities
Preventative Equipment
Hand sanitizer
Health and Medical
First aid kit
What guests are saying:Read all 12,233 reviews
Exceptional reputation
Recommended by 84% of guests
Very good service
7.3 rating for service
Very good comfort
7.0 room quality and comfort
Good cleanliness
6.7 rating for cleanliness

Location convenient for traveller with young children, Got halal restaurant near hotel.

Saleha | January 2, 2020

Its located at central of JB city and easy to excess everywhere especially to CIQ area.

Abu | March 10, 2020

Room was nice, aircond functioned very well, water pressure for shower was superb.

Kamal | November 14, 2018

The bed, floor, and tables were very new and aircon was quiet.

LAU | March 12, 2020

I really love the place coz is clean, friendly & helpful.

Suriana | January 30, 2020

Good location, Friendly staff and clean recep area.

Tricia | February 7, 2020

  • 50 meters to public transportation

  • Airport transfer

  • Located in heart of Johor Bahru

  • Free Wi-Fi in all rooms!

  • Air conditioning

Your dates are popular among travelersUsers are booking a place in Johor Bahru every 3 minutes on Agoda.com
Value for money7.3
Distance to city center1. Km
Location rating8.6
Nearest airportSenai International Airport (JHB) - Malaysia
Distance to airport22.6 km

Rooms available at Citrus Hotel Johor Bahru by Compass Hospitality

Club Family Suite (3 Adults)
Club Family Suite (3 Adults)
...
  • Room size: 30 m²/323 ft²
  • Shower
  • 1 single bed and 1 queen be...
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Standard Room
Standard Room
...
  • Room size: 17 m²/183 ft²
  • Non-smoking
  • 1 double bed or 2 single be...
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Club Double or Twin Room
Club Double or Twin Room
...
  • Room size: 22 m²/237 ft²
  • Shower
  • 1 double bed
Enter dates to see prices
Family Room (3 Adults)
Family Room (3 Adults)
...
  • Room size: 30 m²/323 ft²
  • Shower
  • 1 single bed and 1 queen be...
Enter dates to see prices
Standard Plus
Standard Plus
...
  • Room size: 17 m²/183 ft²
  • Non-smoking
  • 1 double bed or 2 single be...
Enter dates to see prices
Deluxe Room
Deluxe Room
...
  • Room size: 22 m²/237 ft²
  • Non-smoking
  • 2 single beds or 1 double b...
Enter dates to see prices
Club Family Suite - Free Club Access
Club Family Suite - Free Club Access
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 1 single bed and 1 queen be...
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Standard
Standard
...
  • Room size: 17 m²/183 ft²
  • Non-smoking
  • 2 single beds or 1 double b...
Enter dates to see prices
Club One Bedroom Suite
Club One Bedroom Suite
...
  • Room size: 34 m²/366 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Family
Family
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 single bed and 1 queen be...
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Citrus Hotel Johor Bahru by Compass Hospitality?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Citrus Hotel Johor Bahru by Compass Hospitality?

For those who wish to drive their own cars, Citrus Hotel Johor Bahru by Compass Hospitality has a car park that's close to the hotel.

Is breakfast offered at Citrus Hotel Johor Bahru by Compass Hospitality?

Wake up to a great buffet breakfast at Citrus Hotel Johor Bahru by Compass Hospitality. Adults can enjoy breakfast offered with an additional charge of 30 MYR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Citrus Hotel Johor Bahru by Compass Hospitality?

Citrus Hotel Johor Bahru by Compass Hospitality features an on-site restaurant for your dining convenience. Dishes are served in a la carte during opening hours.

Can business events be hosted at Citrus Hotel Johor Bahru by Compass Hospitality?

On-site venues and convenient event services make Citrus Hotel Johor Bahru by Compass Hospitality an ideal choice for hosting events such as conferences and meetings. The venue available at the hotel can accommodate up to 70 people. An extensive range of facilities and services including projector or LED display, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Citrus Hotel Johor Bahru by Compass Hospitality?

Citrus Hotel Johor Bahru by Compass Hospitality does not permit smoking in any of its rooms, but allows smoking in designated areas.

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What people love about Citrus Hotel Johor Bahru by Compass Hospitality

  • 9.2
    Exceptional
    Staff 

    "Staffs as usual are friendly n helpful."

    ABDUL

    |

    March 14, 2020

  • 10.0
    Exceptional
    Staff 

    "Pros: Friendly staff, nice lobby."

    Han

    |

    March 9, 2020

  • 8.0
    Very good

    "Will stay again in future."

    Suriana

    |

    January 30, 2020

Property ranking|Compared to 2,439 Johor Bahru properties
See all rankings
Review score - United States
6.9/10
Location score
8.6/10
Room comfort score
7.0/10
Cheapest price score
Better than
97
%
of Johor Bahru properties
Better than
96
%
of Johor Bahru properties
Better than
96
%
of Johor Bahru properties
Better than
96
%
of Johor Bahru properties
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Overall rating:
7.2
Very good
12,233 reviews
Cleanliness
6.7
Facilities
6.3
Location
8.6
Read all reviews >
What travelers say they love:
Staff very professional and location very ideal
Chua from Malaysia
Business traveler
More about Citrus Hotel Johor Bahru by Compass Hospitality

More about Citrus Hotel Johor Bahru by Compass Hospitality

Boasting its location right in the center of Johor Bahru's Central Business District, as well as at the entrance of Meldrum Walk, this 4-star property is an ideal choice for all travelers. Within the immediate vicinity, you will come across various shopping complexes like The City Square, Komtar, Kotaraya, railway stations, and the station for Singapore-bound taxis that makes access very convenient. All the rooms at this property are tastefully designed, also featuring superior amenities to provide utmost comfort to the guests. Executive travelers can enjoy the fully equipped business center which is near the office complexes, providing convenience in every aspect. Apart from all the great facilities and services offered, Citrus Hotel Johor Bahru by Compass Hospitality also boasts its on-site restaurant for a memorable dining experience.

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Most talked about facilities

Housekeeping
754 mentions
Breakfast
602 mentions
Internet
254 mentions
Food & Dining
197 mentions

What they offer

8.8
Excellent

"I am truly satisfied with 2 nights stay."

Kamal

|

November 14, 2018

View all reviews
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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Food and dining

Breakfast options

Asian
Continental
Halal

Restaurants on site

Citrus Cafe
Cuisine:International, Malaysian
Menu:A-la-carte

Nearby restaurants

American cuisine
American cuisine
Puteri Cafe Restaurant
290 m American, Asian, Cafe
Season's Cafe
370 m American, Asian, Cafe
Barra Groove coffee bistro
410 m American, European, Fusion
Asian cuisine
Asian cuisine
Bornga Korean Bbq Restaurant
40 m Asian, Korean
Ho Seng Kee
40 m Asian, Cafe, Chinese
T-Bowl Concept Restaurant
40 m Asian, Korean
Chinese cuisine
Chinese cuisine
T-Bowl Restaurant Johor Bahru
200 m Chinese, Italian
Dapurkita Food Mall City Square Johor Bahru
370 m Chinese
D' Mezzanine Coffee House
530 m Chinese

What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Property announcements

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Reviews of Citrus Hotel Johor Bahru by Compass Hospitality from real guests

Overall rating
7.2
Very good
From 12233 reviews
8.5Location
7.3Service
7.3Value for money
Agoda Reviews (10631)Booking.com Reviews (1602)
Rating via Agoda7.2
/
10
Cleanliness6.7
Facilities6.3
Location8.6
Room comfort and quality7.0
Service7.3
Value for money7.3
High score for Johor Bahru
Rating
9+ Exceptional (817)
8-9 Excellent (1140)
7-8 Very Good (2227)
6-7 Good (1493)
<6 Below Expectation (2031)
Time of the year
Mar - May (1783)
Jun - Aug (2058)
Sep - Nov (1872)
Dec - Feb (1995)
Don't miss out!Users are booking a place in Johor Bahru every 3 minutes on Agoda.com
All guests (10631)
All room types
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Show reviews that mention 

Showing 7708 verified guest comments
12345
9.7
Exceptional
FARAWAHEEDA from Malaysia
Family with young children
Standard
Stayed 3 nights in January 2012

the best budget hotel”

room deco

I was staying at Citrus Hotel, Johor Bahru for 4 days and 3 nights during my family vacation. The first impression when i saw the hotel from outside, "OMG, this hotel must be very old, scary, bla bla bla.." But that was totally wrong when i step in to the hotel reception. we were welcomed with a big smile the receptionist also is very friendly. Step in the room, i was amazed with the modern deco & a very clean room.. When i enter to the toilet, i feels like i was at my home's toilet.. Eventhough the hotel does not provided hotel car park, but i am very satisfied with my stay there... when we were hungry, we just have to walk in behind the hotel building & there were lots of food stalls with variety of foods to choose. Shopping?!! just walk beside the hotel building & you can shopped at City Square, Johor Bahru.. Overall, staying in Citrus Hotel, Johor Bahru giving me a different view on budget hotel & i will definitely choose this hotel if we come to JB in future...

Reviewed January 25, 2012
9.3
Exceptional
Rebecca from Singapore
Couple
Standard
Stayed 2 nights in February 2012

Good service and nice room”

Good service of the hotel staff

i went for a 3d2n stay at citrus hotel, johor bahru. it was a pleasant stay at the hotel. staff were all-time friendly. only cons are that there's no kettle and hair dryer for every room and we had to call the reception to borrow. hotel location is very good, it's so near to city square mall which makes everything so convenient, there's a police post just next to the hotel entrance which makes tourist like us feel more safe. check in was very slow, two counters were open yet there's only one staff attending. there's roads stall next to the hotel, can get to try malaysia good which was sedup. i hope there will be discount when i stay at citrus hotel next as it would be my first choice hotel whenever i go johor bahru. credits to the hotel staff including the security guard. thank you!

Reviewed February 16, 2012
8.3
Excellent
Herman from Indonesia
Family with young children
Standard
Stayed 3 nights in December 2012

Great location, good service, nice room”

near to Johor Bahru Check Point, 10 mnt walking

first come to Johor Bahru, it's not easy to find Citrus Hotel, the taxi driver did'nt know jalan Station.. but finally we found it, next to Johor Bahru City Square.. No need taxi to get there, just walking from Johor Bahru Check Point and walk by JB Sentral, we can reach Citrus Hotel easily.. The room is nice, clean and good view, the table is quiet small, can not put many things on it but, it's ok for me... I think the breakfast is good, with different menu every day.. Around the hotel we can find Johor Bahru City Square, big mall with many branded shops, Pasar Malam which sell many things and cheap foods, food court and also near to Terminal Kotaraja II, very easy looking for transportation to Spore I will stay in this hotel when I come to Johor Bahru..

Reviewed January 02, 2013
9.3
Exceptional
Jeffrey from United States
Solo traveler
Standard
Stayed 1 night in February 2015

Great Place for non luxury travel”

The Staff was awesome, Very central Location and room Cleanliness was excellent

This is an Ideal hotel for budget travelers who want clean safe accommodations in central JB. right near border crossing. Rooms are small but clean, lobby is small, and outside is congested. But the staff makes up for any shortcomings this hotel has. Recent management changes have improved this hotel as front desk and other staff is incredibly helpful and fluent in English. I suggest that you ask the security guard to help you order dinner at the stalls next door (his wife operates one) as the local food is great and you can eat amazingly well and amazingly inexpensively. Citrus hotel is great place to stay to immerse yourself in local Johor Bahru.

Reviewed February 11, 2015

Dear valued guest, We are truly delighted to have you with us and glad that you enjoyed your stay with us here at Citrus Hotel JB. We look forward to welcome you again and rest assured you will have memorable experience with us. Thank you & be well – The Citrus Hotel Management

Responded May 03, 2020
Citrus Hotel Johor Bahru by Compass Hospitality
8.8
Excellent
dani from Singapore
Family with young children
Deluxe Room
Stayed 3 nights in August 2018

Right in the heart of Johor Town”

Citrus Hotel has been our go to hime away from home for our trip to Johor Bahru. It is conveniently located next to the CIQ, City Square Mall and JBCC. Just a few minutes walk and we are in Johor Bazaar, Kotaraya and Jalan Dhobi. With 2 young boys with us, this makes it very easy for us to get around. Staff at the Hotel are very friendly, from the security, housekeeping, the front desk (especially Ms Indah) up to Mr Singh (Hotel Manager) who without fail will always strike a conversation with their guests. Really a fantastic hotel that made us feel welcome and appreciated.

Reviewed August 13, 2018

Dear Mr Dani, We glad that you enjoyed your stay with us here at Citrus Hotel JB. We look forward to welcome you again. Thank you – The Citrus Hotel Management

Responded August 14, 2018
Citrus Hotel Johor Bahru by Compass Hospitality
8.7
Excellent
Yessi from Indonesia
Group
Standard
Stayed 1 night in November 2012

Great hotel and location!”

Location, new, clean

after reading all the good review, we decided to stay 1 night at citrus hotel. great location. it's near to the checkpoint building (about 15-20 mins) and just across the city square mall. no worries to find food, shopping and entertainment. when we checked in, our room was upgraded to deluxe for free, yay! the room is new, clean and nice although the view isn't great, well, this is johor bahru we're talking about.. so it's all good. definitely will come back and recommend to other travellers.

Reviewed December 03, 2012
8.7
Excellent
Minerva from Philippines
Couple
Standard
Stayed 1 night in October 2014

Citrus Hotel experience”

clean and spacious room, location and room price

It was a good stay at Citrus Hotel in Johor Bahru. Accessible because it is near the immigration checkpoint and mall. Room prices were affordable. We spent around SGD55 for the room which includes a buffet breakfast. There were quite few choices for the food but fair enough. The room was spacious, clean and comfortable for an overnight stay. Staff were hospitable in welcoming and assisting us in our needs.

Reviewed October 23, 2014

Dear valued guest, We are truly delighted to have you with us and glad that you enjoyed your stay with us here at Citrus Hotel JB. We look forward to welcome you again and rest assured you will have memorable experience with us. Thank you & be well – The Citrus Hotel Management

Responded May 05, 2020
Citrus Hotel Johor Bahru by Compass Hospitality
8.0
Excellent
Pei from Malaysia
Couple
Standard
Stayed 3 nights in May 2015

Pleasant stay”

Good location, Good location, Good location,

We were there for 3 nights. The receptionists don't smile much to customers but they are actually quite friendly & helpful. The room size is ok, clean n 2 complimentary bottled water are provided every day after housekeeping. They gave us the room type (city view & orange room) just like what we requested on agoda upon booking & that's great. The lobby doesn't really look so clean and there was always no air-cond there, very hot & humid and we had to walk pass as quick as we could. No hair dryer in the room, I called the receptionist @ 8+pm for one and it takes quite long for the housekeeper to send one over to me @ around 9pm & he said he would come n collect the same from me at 10pm but he didn't turn up despite I kept waiting but I think that's fine; upon check-out, the receptionist did query me about the hair dryer, I said no one came to collect from me so I left it on the table. To me, a small hair dryer doesn't cost much and Citrus Hotel should consider leaving / putting one hair dryer in each room for the customers' convenience. The breakfast buffet is fine, different choices (but very limited choices) of food are available every morning. The location of the hotel is great, juz opposite Johor Bahru City Square where u can have great shopping & dining experiences. It is also located right opposite JB Sentral & JB CIQ (custom / immigration office) where u can take a bus to anywhere in JB e.g. Legoland & have access to Singapore e.g. Universal by bus very easily. Would like to come back again.

Reviewed May 12, 2015

Dear valued guest, We are truly delighted to have you with us and glad that you enjoyed your stay with us here at Citrus Hotel JB. We look forward to welcome you again and rest assured you will have memorable experience with us. Thank you & be well – The Citrus Hotel Management

Responded May 03, 2020
Citrus Hotel Johor Bahru by Compass Hospitality
9.3
Exceptional
CHUN from Hong Kong
Solo traveler
Standard
Stayed 1 night in February 2012

Very convenient Locations”

Location, Comfort

Citrus is a very convenient hotel in Johor Bahru for tourists coming from Singapore. It is just next to the checkpoint to Woodland. The room is very clean and comfortable. Chinese restaurants are closed to the hotel. Satellite TV to watch BBC and other western TV channels. Only drawback is that it is a little bit expensive

Reviewed February 15, 2012
10.0
Exceptional
Dani from Singapore
Family with young children
Deluxe Room
Stayed 1 night in September 2018

Lovely Hotel in a Great Location”

Citrus Hotel is definitely our go to hotel when we are in Johor. We really love the Club Room in Citrus. The bay window with that seating area is definitely amazing for us to people watch. The Club Room comes with all the things we need during our stay, tooth brush and tooth paste, hair dryer, mini fridge, boiler and even a safe box. But what stands out most was the staff. From front desk, chambermaids, security and cafe staff, all have made us feel like we are truly welcome and a part of family. Really love the way how Miss Indah of front office remembers us each time we are there, Mr Hassan is always there to help us with the door, especially with two young boys in the stroller. Mr Hassan will never fail to play with the kids and strike up a lively conversation with us, in fact with almost all guests. In fact, Mr Jasvin Singh, the hotel manager, is such a warm and friendly guy. Never had we chat so much about family and the on-goings with a hotel manager. Since the first time we met him in the cafe, then the lift and lobby, he would remember us, we noticed even many other guests, and that big warm smile would always be a nice sight. It has really been a homely at Citrus Hotel. We certainly love it 😃👍

Reviewed September 14, 2018

Dear Dani, We glad that you enjoyed your stay with us here at Citrus Hotel JB. We look forward to welcome you again. Thank you – The Citrus Hotel Management

Responded September 14, 2018
Citrus Hotel Johor Bahru by Compass Hospitality
9.3
Exceptional
yeeb from Malaysia
Group
Standard
Stayed 1 night in August 2012

great location with comfortable room”

near city square

I like my staying with citrus and have a comfortable room with a dining table , sofa, and bed. the room is bigger than my expectation and we are in high floor unit as per requested. the hotel near johor bahru central so many shop and eating stall nearby. I will choose citrus when i go jb again.

Reviewed August 24, 2012
10.0
Exceptional
Farrah from Singapore
Couple
Deluxe Room
Stayed 2 nights in February 2012

tip top hotel”

nice deco, great location, excellent food, affordable, excellent service

you will not be dissapointed with what they cater for you. they have everything tip top. a great location near the johore bahru custom and it's just a cross over to city square mall. great food, the buffet breakfast has a lot of varieties of food you can choose from, room service food for dinner are excellent. me & husband was very impressed with the quality * quantity of the food that they served. we will like to compliment the chef that cooked for us on the night of 18 feb. each & everyone of the staff in the hotel have an excellent service towards their guest.

Reviewed March 04, 2012
9.3
Exceptional
Adrian from Singapore
Couple
Deluxe Room
Stayed 3 nights in August 2011

lovely hotel and service with a smile”

in the heart of johor bahru

citrus was located in the heart of johor bahru with major shopping within walking distance. we enjoy very much as my wife did alot of shopping. during our stay, we felt warmly welcome and the staffs were great and helpful. rooms were very clean and newly renovated, attach with a very nice design toilet glass. we enjoy lot more on the plasma tv.

Reviewed October 03, 2011
8.7
Excellent
Hanah from United States
Couple
Standard
Stayed 1 night in April 2015

Good for the price and location”

Location, Price, Customer Service

The visit to Johor Bahru was a totally last minute trip and we didn't have time to research where to go or stay. We sat at a Starbucks and found an affordable hotel in the area. We walked over from JB Central (less than 5 minute walk) and tried to check in. The walk in price was significantly higher than then online (there was a promotion going on online) so we asked if we could sit in their lobby and use their internet to book our room. They said yes and were very nice about it. Our room was nice, small in size and relatively clean but definitely not a 4 star hotel (as they like to call themselves.) They supposedly have a gym but we didn't check it out. They had a small hotpot in the room and instant coffee and tea packets available. Unfortunately there were a lot of little ants there, too. I noticed it the night before but thought nothing of it (I live in Thailand and have ants in my office all the time!!) when I went to bed. I put the hot water on, opened the coffee and tea, went to wash up and later realized (or more my friend did) that there were ants in the coffee. I'd stay here. It's small and cute but also affordable ($29/night) with the online promotion. I'm not sure I'd stay there for much more than that and definitely not for the full price.

Reviewed April 07, 2015

Dear valued guest, Thank you for staying with us. Your comments and feedback are immensely valuable to us. We apologize for the service shortfall and rest assured, we will strive to improve positively and serve you better with memorable experience. Thank you & be well – (Hotel Manager)

Responded May 03, 2020
Citrus Hotel Johor Bahru by Compass Hospitality
8.7
Excellent
Hazel from Philippines
Couple
Standard
Stayed 3 nights in October 2014

Thumbs up!”

Location. Price. Hotel staff.

The receptionist who helped us check-in was really nice and upgraded our room for free! Yay! The upgraded room was big enough for us (also the bathroom!) and has a cozy ambiance. I just wish we had a window with a view from the room. Breakfast food could've been better if there were more Western food and variety of drinks. The best thing about the hotel is its location - located right beside JB City Square and across JB Sentral where you will find buses to every tourist destination in Johor Bahru and immigration going to Singapore (which is just 5mins away!!). Will definitely book the same hotel if I ever I'll go back to Johor!

Reviewed October 19, 2014

Dear valued guest, We are truly delighted to have you with us and glad that you enjoyed your stay with us here at Citrus Hotel JB. We look forward to welcome you again and rest assured you will have memorable experience with us. Thank you & be well – The Citrus Hotel Management

Responded May 05, 2020
Citrus Hotel Johor Bahru by Compass Hospitality
8.3
Excellent
Yanmi from Indonesia
Family with young children
Deluxe Room
Stayed 1 night in May 2015

Great location right next to the Customs”

Location, Shopping and Price

The Citrus Hotel Johor was close to the customs to Singapore and perfect for us, as we are looking to visit Singapore as well. It is also close to City Square and that is a great shopping and food stretch in Johor Bahru. The place is not bad compared to the price we paid but it could do with a few touch-ups to the property. Would be great for a short duration stay but there is a bit of traffic noise, which was bearable.

Reviewed October 29, 2015

Dear valued guest, We glad that you enjoyed your stay with us. We sincerely empathize for the inconvenience caused; we take note your valuable feedback for continuous improvement and look forward to welcome you again to our hotel. Thank you & be well – The Citrus Hotel Management

Responded May 01, 2020
Citrus Hotel Johor Bahru by Compass Hospitality
10.0
Exceptional
Mohd from Singapore
Couple
Deluxe Room
Stayed 1 night in August 2015

Awesome customer service and room”

The breakfast, the awesome room, and the great customer service

I had sent a request through Agoda whether is it possible to prepare the room with flowers and balloons as my wife loves balloon, and it is our first short vacation in Malaysia. I did not mind if they are not able to accommodate to my request. Citrus Hotel exceed above expectation. I wanted to check in at the reception at 2pm, and I was told to wait until 2.30pm because the room was not ready yet. Initially I was feeling a little disappointed as I had to wait. We were allowed entry into the club lounge on the 11th floor, and I love the customer service provided. She was very polite and engaging in conversations. At 2.30pm, our room was ready for check-in. Not only my wife, but myself was surprised by the way the hotel members decorated our room. It was very beautifully well done as I thought maybe Citrus hotel may not be able to fulfill my request. I am very thankful for the surprise as I wanted to surprise my wife, instead I was surprised too. It was very comfortable, for the room that we stayed in. And we got a nice view of the firework on the eve of M'sia's national day. By the way, our room number is 915! Please take note. The hotel breakfast was awesome, everyone is friendly. The doorman or the person taking care of the lift or security guard are very polite, including the receptionist too. I really had a very comfortable stay in Citrus Hotel, and definitely would recommend for others to try as it is very near City Square and convenient due to provision shop and coffeeshop downstais.

Reviewed September 01, 2015

Dear valued guest, We are truly delighted to have you with us and glad that you enjoyed your stay with us here at Citrus Hotel JB. We look forward to welcome you again and rest assured you will have memorable experience with us. Thank you & be well – The Citrus Hotel Management

Responded May 02, 2020
Citrus Hotel Johor Bahru by Compass Hospitality
8.0
Excellent
Mohamed from Singapore
Couple
Standard
Stayed 1 night in October 2015

4 Star?? Nope, it's isn't.”

Location, Near Shopping Mall, Plenty Of Good Eating Places.

To begin, definitely it's 3 Star at most and not 4 Star. Hotel Staff was very efficient & helpful, 2 Thumbs Up. Hotel Room was very good indeed, expect for the unknown stain on the carpet and the water pressure on the shower, felt like baby urinating, Thumb Down. Breakfast Buffet, really this is a joke for 4 Star. Seriously a joke. 2 Thumbs Down. Overall, for the price just add in $20, I could stay at Puteri Pan Pacific. I really think Citrus Hotel Johor Bahru could lower down their Hotel Rate and really should improve on their Breakfast Buffet spread. Hire a real Chef and not Housewife please. And for the love of mankind, do something on the water pressure, I can't even shower properly. Show me the changes and I shall return again & again overtime.

Reviewed October 26, 2015

Dear valued guest, Thank you for staying with us. Your comments and feedback are immensely valuable to us. We apologize for the service shortfall and rest assured, we will strive to improve positively and serve you better with memorable experience. Thank you & be well – (Hotel Manager)

Responded May 01, 2020
Citrus Hotel Johor Bahru by Compass Hospitality
8.3
Excellent
Hasrin from Brunei Darussalam
Solo traveler
Standard
Stayed 1 night in June 2012

Nice city centre hotel”

The Professional Service

I came to this 3 star hotel without much expectations after reading the reviews but was pleasantly surprised by just one 'feature': the professionalism of the dining room staff. I'm sure the kudos mostly goes to that dining room manager but the staff are well trained and looked willing to do their job in a pleasant way. The way they brought the buffet food to the table, the way they cleared the table and just being a few steps ahead in the needs of the diners are what I might expect of hotels with more stars. Very pleasantly surprised. Downer is still the free wifi, as has been stated in previous reviews by other guests. Just can't get a connection. Even in the lobby I had trouble, while other patrons seem to be ok. I just couldn't be bothered to really push it as I bought a local mobile number and was using 3G data (DiGi recommended). In short, I was happy with my stay but am not loyal to that hotel if I happen to pass through Johor Bahru any time in the future.

Reviewed July 25, 2012
8.3
Excellent
Dimas from Indonesia
Solo traveler
Standard
Stayed 1 night in September 2012

nice hotel and warm welcome from the staff”

clean and nice staff

my favorite hotel in johor! have a wonderful time here and i always got a warm welcome everytime i stay here. the breakfast food are delicious especially nasi lemak! location is good only meters from johor bahru square and from the immigration building. the staff are very friendly and makes me like i'm in my home. thank you citrus hotel for the hospitality.

Reviewed January 21, 2013
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Citrus Hotel Johor Bahru by Compass Hospitality
|Very good 7.2
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Experiences on Agoda. Because your room is just the beginning.

  • Excellent location
  • Jalan Wong Ah Fook
  • Johor Bahru Sentral Railway Station is within 0.02 km
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