Good 6.5
Based on 2497 reviews

Recent customer comments

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Good



based on 2497 reviews
  • Cleanliness 6.3
  • Facilities 5.5
  • Location 6.5
  • Room comfort and quality 6.6
  • Service 6.6
  • Value for money 6.9
  • Food and dining 6.1

samsudin from Malaysia
Business traveler
Club Room- Free Access to Club Lounge
Stayed 4 nights in August 2015
Good location
City centre
Reviewed March 13, 2016

eddie from Malaysia
Couple
Standard
Stayed 1 night in January 2016
good
good nice
Reviewed March 04, 2016

Muhammad from Malaysia
Family with young children
Standard
Stayed 1 night in February 2016
Staying and Hotel Citrus
Strategic Location
Room cleanness can be improve. Most of furniture already look old and recommend to change new. Requested room for non-smoking but can smell smoke in the room. Air in the room not suitable for children. Breakfast not good. Nasi lemak look was served without basic ingredient. Good for location and value for maney about 2.5 or 3 stars. Thank you
Reviewed March 01, 2016

Farha from Malaysia
Group
Stayed 1 night in January 2016
Room was dirty was staff was helpful
location was good but no parking available. easily be summon by local authority and the hotel will not be responsible. room was smelly at first then told the receptionist got upgraded to another.
Reviewed February 24, 2016

Masniah from Malaysia
Couple
Standard
Stayed 2 nights in February 2016
Good service but room has cockroaches everywhere!
Good location with eating area nearby, reasonably pleasant staff, cheap buffet breakfast included in the room price
The mattress is old and we could feel the spring when we laid on it. The bedsheet was also worn out. However the real turn off is the cockroaches in the room. They really need to do better housekeeping together with pest control. If this is solved, would love to stay again next time. Free Parking is also not sufficient. The staff is pleasant and with smiling face.
Reviewed February 19, 2016

MOHAMAD from Malaysia
Family with young children
Standard
Stayed 1 night in February 2016
Great Location
overall is OK , satisfactory. Location is main attraction but vey lack of parking lot for car. the customer has to figure out where to park and pay the ticket ourselves. Breakfast (buffet) limited of variety.
Reviewed February 17, 2016

Abdul from Singapore
Business traveler
Standard
Stayed 1 night in February 2016
Average hotel
As a regular guest, I think it's really time for management to take seriously about operating the hotel business. Maintanence is getting Bad to Worst. Hotel rooms need to be fumigated, aircon really really need to be serviced, especially up in the executive lounge. The internet seems to be down most of the time. As for the F&B, much need to be desired!!!! It's not the quantity of the spread but the quality . At the rate they are going, they will shut down in no time. Either they shape up or shipped out.
Reviewed February 16, 2016

HASNA from Malaysia
Family with young children
Standard
Stayed 3 nights in December 2015
staff
location, staff, room
Reviewed February 16, 2016

sundaramoorthy from Malaysia
Family with young children
Standard
Stayed 1 night in February 2016
pls improve cleanliness
Pls improve
Reviewed February 12, 2016

Md from Bangladesh
Couple
Stayed 2 nights in February 2016
Ok
Breakfast quality need to improve. Also small mini bar should add. You should provide slipper and nighty as well.
Reviewed February 12, 2016


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