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City Bay Hotel
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7.9 Very good location
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7.9Location
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Very good
From 36 reviewsSee what guests said
7.3
  • Airport transfer

  • Hot tub

  • Air conditioning

  • Daily housekeeping

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Room choices
Deluxe Triple Room
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  • City view
  • 35 m²/377 ft²
  • 1 single bed and 1 double b...
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Deluxe Double
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  • City view
  • 35 m²/377 ft²
  • 1 double bed
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Standard Twin
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  • City view
  • 24 m²/258 ft²
  • 2 single beds
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Standard Double
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  • City view
  • 24 m²/258 ft²
  • 2 single beds or 1 double b...
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Deluxe Twin
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  • Sea view
  • 35 m²/377 ft²
  • 1 double bed
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Verified guest reviews

Agoda Reviews (36)
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Cleanliness7.3
Facilities6.4
Location7.9
Room comfort and quality8.2
Service7.1
Value for money7.3
Provided by verified guests of Agoda
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Showing 31 verified guest comments
1234
5.2
Terrecia from Singapore
Couple
Standard Double
Stayed 1 night in December 2017
Bad communication
Communication with staffs and Receptionists were really difficult because they couldn’t speak English. However, when we went over to its sister hotel called City Bay Palace, their service was excellent but well, you get what you paid for.
Reviewed December 20, 2017
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8.4
Adrianne from Malaysia
Group
Standard Double
Stayed 2 nights in September 2017
was ok
location super near to wet market..d staff was ok..but the only problem is when i walk into my room there is quite bad smell not only my rooms but my friends rooms too..so we planning to upgrade to it sister hotel which is City Bay Palace hotel..perhaps there is some miscommunication reception wont let us to upgrade so i have to re-book the sister hotel..
Reviewed September 20, 2017
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3.2
Paul from Australia
Couple
Standard Double
Stayed 3 nights in May 2017
Acceptable
Staff asking us every morning are we checking out?!! Too many ants and destroyed all our sealed candy No free drinking water also it's very cheap!
Reviewed May 11, 2017
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4.8
Rumi from United Kingdom
Couple
Standard Double
Stayed 1 night in April 2017
Cold shower, not very helpful staff
Generally fine, if very basic. However, shower was completely cold in the morning and when we told the staff member at reception at check out she just laughed - not acceptable.
Reviewed April 28, 2017
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7.6
Richard from United States
Solo traveler
Standard Double
Stayed 2 nights in November 2016
Good for locals, not good for Halong Bay
+ Friendly staff + Nice quality room + Arrived early in morning and they allowed me the room early + Restaurants and banks close by - Confusing and pain that very similarly named City Bay Palace is right next door. They shuffled me back and forth between the two for check in. - Far from Halong Bay and Tuan Chau harbor for any boat cruises
Reviewed December 05, 2016
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5.2
Simon from Australia
Couple
Standard Double
Stayed 3 nights in November 2016
It's cheap and clean
This hotel was clean but smells of smoke. It's reasonable value for money and well located.
Reviewed November 28, 2016
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6.0
Gao from Singapore
Couple
Standard Double
Stayed 1 night in October 2016
OK for one night
basic facilities, staff doesn't speak English, far from boat terminal to halong bay. near big shopping center but not many restaurants around.
Reviewed November 24, 2016
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8.4
T from Vietnam
Group
Standard Double
Stayed 1 night in August 2016
Good, but
Between my room and beside it have door. It's connecting room. And beside room is higher, so we can't book. midnight 23:00 guest checked-in, and start to play with 2 man and 1 girl. so noisy. about 1.5 hour later they checked-out in midnight.
Reviewed August 10, 2016
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8.4
stephen from Singapore
Business traveler
Standard Double
Stayed 2 nights in July 2016
Great Value
Large clean room in hotel centrally located next to market Great value for money
Reviewed July 08, 2016
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6.0
Ricardo from United States
Solo traveler
Standard Double
Stayed 2 nights in April 2016
comfy
Close to the water. The city closes down by 8pm. So if you are an early sleeper, this part of Halong Bay is good. No nightlife.
Reviewed April 30, 2016
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1234
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