City Bay Palace Hotel
City Bay Palace Hotel
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"The hotel is clean and comfortable."

Geok P.

December 25, 2017

Deluxe Twin Bed Sea View - Bed City Bay Palace Hotel
Deluxe Twin Bed Sea View - Bed
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Lobby City Bay Palace Hotel
Lobby
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Interior view City Bay Palace Hotel
Interior view
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Interior view City Bay Palace Hotel
Interior view
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Very good
Location
7.3
See all 25 photos City Bay Palace Hotel
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City Bay Palace Hotel

Very good location
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Very good
From 241 reviewsSee what guests said
7.9
Recommended by 90% of guests
  • Free Wi-Fi in all rooms

  • Room service [24-hour]

  • Currency exchange

  • Bar

Room choices
8.5
Excellent
Room comfort & quality
Executive
Executive
...
  • City view
  • 48 m²/517 ft²
  • 1 king bed
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Superior Twin
Superior Twin
...
  • Sea view
  • 26 m²/280 ft²
  • 2 single beds
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Superior Double
Superior Double
...
  • City view
  • 26 m²/280 ft²
  • 1 double bed
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Deluxe Twin Bed
Deluxe Twin Bed
...
  • Sea view
  • 29 m²/312 ft²
  • 2 single beds
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Deluxe Triple
Deluxe Triple
...
  • Sea view
  • 29 m²/312 ft²
  • 1 single bed and 1 double b...
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Twin Room with Sea View
Twin Room with Sea View
...
  • 26 m²/280 ft²
  • Shower
  • 2 single beds
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Deluxe Twin Bed Sea View
Deluxe Twin Bed Sea View
...
  • Ocean view
  • 24 m²/258 ft²
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CityBay Palace Suite
CityBay Palace Suite
...
  • Shower
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Double or Twin
Double or Twin
...
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    Executive Single
    Executive Single
    ...
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      More about City Bay Palace Hotel

      More about City Bay Palace Hotel

      "Excellent service and very polite."

      Reviewed September 30, 2017

      Raymond from United States

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      Couple

      An overview

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      Nearest essentials

      Distances shown are straight-line distances on the map. Actual travel distances may vary.
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      What they offer

      "Very convenient!"

      QUAH from Malaysia

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      Family with older children
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      Property's guest policies

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      Some helpful facts

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      Real reviews from real guests

      Agoda Reviews (241)Booking.com Reviews (146)
      7.9
      Cleanliness8.4
      Facilities7.7
      Location7.3
      Room comfort and quality8.5
      Service7.9
      Value for money8.0
      Provided by verified guests of Agoda
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      Superior Double
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      Showing 162 verified guest comments
      12345
      9.6
      Exceptional
      Kaven from Malaysia
      Group
      Superior Double
      Stayed 1 night in September 2018
      Great choice for budget stay”
      Clean, Convenient, strategically located in town of Halong Bay, walking distance to shopping mall, great value for budget hotel stay.
      Reviewed September 13, 2018
      9.2
      Exceptional
      tan from Malaysia
      Group
      Deluxe Triple
      Stayed 1 night in August 2018
      Excellent stay!”
      Hotel staffs are super friendly and helpful with our itineraries and nice and comfy place that felt like home when it comes to end of the day especially we're all dead tired!
      Reviewed August 16, 2018
      10.0
      Exceptional
      Harriet from United Kingdom
      Couple
      Superior Double
      Stayed 3 nights in August 2018
      Very helpful staff and outstanding customer service, definitely recommend”
      Our tour operator forgot to collect us, the receptionist went above and beyond to help us sort our transport and was fantastic. Great service and cleanliness of rooms and facilities
      Reviewed August 06, 2018
      6.8
      Good
      Lee from Singapore
      Solo traveler
      Superior Twin
      Stayed 2 nights in April 2018
      Location is everything”
      Not much else other than a decent room in this place. No real amenities, food was pretty good for breakfasts I thought.
      Reviewed July 31, 2018
      4.4
      MYEONG from South Korea
      Solo traveler
      Executive
      Stayed 1 night in July 2018
      Not a good memory at all. ”
      so we stayed 2 executive room, one night. Me and my company colleague to spend a day in Ha long bay. I have lots of opportunity to stay in different hotel due to my job. But this hotel was my first time that I never want to go again, and don't want to recommend to anyone I know. I want my money back... one of my colleague was Vietnamese and she really agreed it was bad experience.. 1. no soundproof. I can hear every door is shut, kid running around, people talking in many room. I actually woke up sound of that. 2. non smoking room? Hotel said it is non smoking room, but once I enter the room I could smell smoke. Me and my colleague found that there is small balcony on the corner of my bed, so people can go out and have a smoke. This is where smoke smell is come from. 3. clean? room looks clean at glance but..... our pillow smelled really bad, like unwashed hair smell. we found extra pillow and used it. 4. Breakfast? all I can have was toast.... not even orange was good.
      Reviewed July 16, 2018
      7.6
      Very good
      Hanh from Vietnam
      Group
      Superior Twin
      Stayed 2 nights in June 2018
      Vị trí tốt , sạch sẽ”
      Phòng khách sạn hơi nhỏ tuy nhiên ở trung tâm của thành phố nên chấp nhận được. gần các địa điểm vui chơi, tập thể dục, tham quan (chạy bộ buổi sáng tại công viên sát biển, đạp xe đường bao biển, leo núi Bài thơ - nên hỏi thăm kĩ vì có thời điểm chính quyền hạn chế leo núi này, bảo tàng quảng ninh,....) nhân viên chưa thân thiện và vui vẻ với khách
      Reviewed June 19, 2018
      8.0
      Excellent
      Hanh from Vietnam
      Group
      Deluxe Twin Bed Sea View
      Stayed 2 nights in June 2018
      Hài lòng nhưng có một số vấn đề cần lưu ý”
      sạch sẽ, vị trí tốt nhưng staff cần có thái độ chuyện nghiệp và thân thiện hơn. Đoàn có các cháu nhỏ nhưng nhân viên giữ cửa có thái độ không vui vẻ và thân thiện với các cháu
      Reviewed June 19, 2018
      8.0
      Excellent
      Hanh from Vietnam
      Group
      Superior Twin
      Stayed 2 nights in June 2018
      Hài lòng với lựa chọn khách sạn này”
      khách sạn gần núi Bài thơ, công viên lán bè, đường bao biển, chợ Hạ Long và các địa điểm ăn uống ưa thích của dân địa phương, ... nên rất thuận tiện cho đoàn chúng tôi trong 2 đêm lưu trú tại Hạ Long
      Reviewed June 19, 2018
      8.0
      Excellent
      Hanh from Vietnam
      Group
      Deluxe Twin Bed Sea View
      Stayed 2 nights in June 2018
      Good choice”
      Đoàn chúng tôi khoảng 20 người đã có 2 đêm lưu tại khách sạn này. Cảm nhận là hài lòng, thoải mái, sạch sẽ và gần các địa điểm ăn uống, thăm thú địa phương
      Reviewed June 19, 2018
      8.0
      Excellent
      Geok from Singapore
      Group
      Superior Double
      Stayed 1 night in December 2017
      excellence breadfast”
      the hotel is clean and the breakfast has alot of variety. the roof top can see the whole halong bay scene. staying high floor is better .
      Reviewed May 25, 2018
      10.0
      Exceptional
      Kyle from United States
      Group
      Superior Twin
      Stayed 1 night in May 2018
      Underrated!”
      This place was great! It was quiet, comfortable, and inexpensive! Close to a market and other shopping, easy to find, would definitely stay here again.
      Reviewed May 09, 2018
      8.0
      Excellent
      Geok from Singapore
      Group
      Superior Double
      Stayed 1 night in December 2017
      one night in Halongbay”
      The hotel is near the city, beside is the wet market. stay only one night which is too rush. the breakfast has alot of variety and is delicious.
      Reviewed April 26, 2018
      10.0
      Exceptional
      Iulia from Switzerland
      Couple
      Superior Double
      Stayed 2 nights in April 2018
      Very nice hotel”
      The city isn't at all what we expected, very industrial and boring.
      Reviewed April 15, 2018
      8.4
      Excellent
      TERRY from Australia
      Couple
      Superior Double
      Stayed 1 night in April 2018
      Better than 2 Star ”
      We were pleasantly surprised at this hotel for the price, fantastic
      Reviewed April 07, 2018
      9.6
      Exceptional
      Mary from Philippines
      Couple
      Superior Double
      Stayed 3 nights in February 2018
      Great experience”
      Loved their lobby area - it was big and bright. Breakfast was good and with nice selection of food. It was near restos, coffee shops, salon, spa, mall,/plaza and the bay! The only down side was their AC can only be set to heating or fan mode (NO cooling mode) - which was not blowing enough air in the room. Not sure if it was because it's winter that's why they shut down the cooling aystem? So we left the window/s open to provide good ventilation in the room - which means we can hear all the noises from outside.
      Reviewed February 11, 2018
      8.8
      Excellent
      Ralph from Australia
      Couple
      Deluxe Twin Bed
      Stayed 1 night in January 2018
      Nice location.”
      Nice hotel would recommend it to anyone staying in Hilong bay township,
      Reviewed January 10, 2018
      6.0
      Thanh from Vietnam
      Business traveler
      Superior Twin
      Stayed 1 night in December 2017
      very good hotel”
      very good hotel
      Reviewed December 27, 2017
      8.0
      Excellent
      Geok from Singapore
      Group
      Superior Double
      Stayed 1 night in December 2017
      cooling weather in Halong Bay city”
      The hotel is clean and comfortable. Room is near the lift, and breakfast is fantastic.The staff can speak English and are very helpful. the morning market is just beside . nearby has a few shop houses.Recommended to stay again and stay at high level which can see the view.
      Reviewed December 25, 2017
      6.8
      Good
      Weiguang from Singapore
      Family with teens
      Deluxe Triple
      Stayed 2 nights in November 2017
      power trips”
      There are quite a few number of power trips during the first night.
      Reviewed November 17, 2017
      4.4
      PHONG from Vietnam
      Group
      Superior Twin
      Stayed 1 night in November 2017
      Acceptable”
      Very Small room. Very difficult to get help from front desk staff. You have to carry luggage by yourselves. Breakfast is quite Ok. General it's only 6/10 of DC hotel which is near by
      Reviewed November 13, 2017
      12345
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