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Very good7.5
Based on1165reviews
City Centre Hotel
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7.5 Very good guest rating
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"Excellent location, five minutes walk from the waterfront an..."

LeoAustralia
Bathroom
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8.4 Excellent location
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8.4Location
  • 850 meters to public transportation

  • Free Wi-Fi in all rooms

  • Air conditioning

  • Daily housekeeping

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Room choices
Superior
  • City view
  • 25 m²
  • 1 queen bed
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Double Budget Non-Smoking
  • No view
  • 16.75 m²
  • 1 double bed
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Group and Large Family Apartment (8 Adults)
  • 45 m²
  • Non-smoking room
  • 1 double bed and 1 king bed
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Deluxe
  • City view
  • 22 m²
  • 1 queen bed
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Twin Deluxe
  • No view
  • 20 m²
  • 2 single beds
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Standard - 1 Double
  • City view
  • 17 m²
  • 1 queen bed
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Family Double Room
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    Family Double Room
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      Family Double Room
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        Family Double Room
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          Family Double Room
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            Family Double Room
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              Family Double Room
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                Family Double Room
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                    Family Double Room
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                      Family Double Room
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                        Family Double Room
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                          Nearest essentials

                          • Airports
                            • 9 kilometers to
                            • Phnom Penh International Airport (PNH)
                            • 180 kilometers to
                            • Rach Gia Airport (VKG)
                          • Public transportation
                            • 850 meters to
                            • GST Bus Station
                            • 1.2 kilometers to
                            • Phnom Penh Railway Station
                          • Hospital or clinic
                            • 650 meters to
                            • Central Hospital
                          • Pharmacy
                            • 250 meters to
                            • U Care Pharmacy
                          • Convenience store
                            • 100 meters to
                            • Panda Mart
                          • Cash withdrawal
                            • 200 meters to
                            • ATM

                          More about City Centre Hotel

                          An overview

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                          Verified traveler reviews

                          Agoda Reviews (1165)
                          Booking.com Reviews (459)

                          5.2

                          Filter by traveler type:
                          Very good
                          • Cleanliness 7.4
                          • Facilities 6.7
                          • Location 8.4
                          • Room comfort and quality 7.5
                          • Service 7.4
                          • Value for money 7.5
                          Very good
                          • Cleanliness 7.3
                          • Facilities 6.9
                          • Location 8.4
                          • Room comfort and quality 6.9
                          • Service 7.8
                          • Value for money 7.9
                          Very good
                          • Cleanliness 7.4
                          • Facilities 6.7
                          • Location 8.4
                          • Room comfort and quality 7.4
                          • Service 7.1
                          • Value for money 7.4
                          Very good
                          • Cleanliness 7.4
                          • Facilities 6.8
                          • Location 8.4
                          • Room comfort and quality 7.6
                          • Service 7.5
                          • Value for money 7.5
                          • Cleanliness 6.1
                          • Facilities 6.0
                          • Location 7.9
                          • Room comfort and quality 6.5
                          • Service 6.7
                          • Value for money 6.4
                          Very good
                          • Cleanliness 7.5
                          • Facilities 6.0
                          • Location 8.7
                          • Room comfort and quality 7.7
                          • Service 7.5
                          • Value for money 8.0
                          Very good
                          • Cleanliness 7.4
                          • Facilities 6.5
                          • Location 8.4
                          • Room comfort and quality 7.7
                          • Service 7.3
                          • Value for money 7.7
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                          8.4
                          Yoshitaka from United States
                          Business traveler
                          Standard - 1 Double
                          Stayed 2 nights in June 2017
                          Location and hospitality ”
                          While the basic rooms are rather small, leaving little room to move about, the price and location make this a good buy. More than anything the staff are friendly and helpful to meet all needs.
                          Reviewed July 07, 2017
                          Thank you for your feedback. We do have larger rooms available (Deluxe, Superior and 2 Room Suite) for a few dollars more Our most economical rooms are smaller than those. Yes our location is great, being close, but not too close to the Old City/Night markets, restaurants and night life. We like to think we treat guests like family and its important to us that you have a good experience when you stay with us Thank you again for taking the time to do this review Regards Roy Edwards Director Operations
                          Responded July 08, 2017
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                          8.8
                          Leo from Australia
                          Solo traveler
                          Double Budget Non-Smoking
                          Stayed 5 nights in June 2017
                          Excellent”
                          Excellent location, five minutes walk from the waterfront and less to Bars and good restaurants.
                          Reviewed June 27, 2017
                          Thank you for your feedback Leo. Yes our location is excellent and appreciated by many guests. Being in the Old City Centre we are 1 or 2 blocks from the noise of the riverfront entertainment district. Many of our guests enjoy to sit on our front deck and watch the passing parade of locals going about their daily lives. Regards Roy Edwards Director Operations
                          Responded July 04, 2017
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                          4.4
                          Jagdish from India
                          Solo traveler
                          Double Budget Non-Smoking
                          Stayed 1 night in June 2017
                          Not recommended”
                          Bugs in the room metresses. Rooms have very bad smell. Room size so small that you can walk just around the bed. No chair has been provided, have to sit on the bed and work. Very limited free Breakfast for namesake. Everything looks messed up.
                          Reviewed June 25, 2017
                          Thank you for your feedback. It was unfortunate that you stayed only one night and reported bugs in the morning on departure. If we had know of the problem, our policy is to upgrade you immediately Bugs normally are introduced by guests via them putting backpacks on the bed. Housekeeping check everyday but sometime the bugs take a day to come out from their place. We closed Room 304, Budget Room for 2 days fumigation and today we have started a complete repaint and refurbish. Needless to say we have have other rooms available that are bigger and have more amenities. The next level of Room for only a few dollars more is the Deluxe Double, larger room with chair etc Then for a few more dollars per night is the Superior Room w again larger room with large window. Our breakfast is a la carte, which means you get a freshly prepared meal rather than some scruffy Buffet. There are 8 choices for "Free" breakfast and another 3 choices where you can upgrade to a Full English fo
                          Responded June 26, 2017
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                          7.2
                          TAN from Singapore
                          Solo traveler
                          Deluxe
                          Stayed 3 nights in June 2017
                          Centre location, close to riverside”
                          Short walk to the riverside pubs and English speaking reception. Small room with basic facilities. Window is locked and wifi is fine. Plenty of eateries and massage parlors in the vicinity.
                          Reviewed June 19, 2017
                          Thank you for the Feedback. The building owner had a choice of opening windows and street noise or Double Non Opening Windows. He chose the latter. Yes. we have a good location for Restaurants and night life. We are glad you enjoyed your stay with us. Roy Edwards Director Operations
                          Responded July 04, 2017
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                          9.2
                          paul from United Kingdom
                          Solo traveler
                          Double Budget Non-Smoking
                          Stayed 5 nights in November 2016
                          Going again this year”
                          Hotel in the middle of everything really, so excellent. I enjoyed my stay, and the staff were very helpful and friendly.
                          Reviewed June 16, 2017
                          Thank you Paul I will pass on your comments to staff. They like to be appreciated. Next time you visit you will see that we have progressed on the Hotel renovations. Roy Edwards Director Operations
                          Responded July 04, 2017
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                          6.4
                          Terath from Malaysia
                          Solo traveler
                          Standard - 1 Double
                          Stayed 1 night in March 2017
                          Ok la ”
                          Not so cheap and not updated.
                          Reviewed June 10, 2017
                          Thank you for your feedback. The new carpet was installed in December The furniture renovation program has just finished. Paint out of all rooms has just started, this was delayed as for the past 3 weeks we have been having 90% plus occupancy. Thank you for your feedback Roy Edwards Director Operations
                          Responded July 04, 2017
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                          7.6
                          DOUGLAS from United States
                          Solo traveler
                          Deluxe
                          Stayed 2 nights in December 2016
                          Comfortable Stay”
                          To start off with, I really enjoyed the friendly and helpful staff they were great.If you like the nightlife well it's just around the corner or up the street one block up or over.The place was quite while I was there and the bed was great very comfortable. The furnishings were outdated and the toilet seat was busted but it was a small budget room.Have recommended this place to a couple of others and they had the same compliments about the bed and the staff.
                          Reviewed June 10, 2017
                          Thank you Douglas, We have replaced the carpet throughout, renovated all the furniture since your stay. The toilet seat would have been fixed within a few days of your visit. We are currently (June 2017) in the 3rd phase of our renovation program, the repainting of the rooms and walls. Thank you again for your feedback and recommendation to other travelers. Roy Edwards Director Operations
                          Responded June 20, 2017
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                          4.8
                          Gregory from United States
                          Business traveler
                          Deluxe
                          Stayed 2 nights in May 2017
                          Not for Normal Tourists”
                          The hotel is extremely close to the hostess bar area and all night long you can hear working girls going in and out of the hotel. So unless that's what you're looking for, its not ideal for most tourists or business people in Phnom Penh.
                          Reviewed June 06, 2017
                          Thank you for your feedback. I can assure you that it is not normal for "working" girls to come and go all night long. It is rare for rowdy parties to come back to the hotel. I live in the Hotel and staff know that I am annoyed if there is any major noise after 11pm. Usually it is a quiet hotel at night. Yes, occasionally Hotel guests bring "friends" back to the room, But in my experience at the Hotel this is usually very discrete. Thank you again for your feedback Roy Edwards Director Operations
                          Responded June 20, 2017
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                          9.6
                          Ngeta from Japan
                          Solo traveler
                          Double Budget Non-Smoking
                          Stayed 1 night in May 2017
                          Quite a good place for the price”
                          They are trying to give travelers a comfortable experience. The furniture in the rooms could be reconditioned ---no need for closing drawers as they are either too old or rough to close; just leave them as open drawers. Housekeeping should be reviewed: my room had tea/coffee items but not electric kettle. Also there was no phone but receptions told me all rooms have phones. There is room for more creativity with breakfast, but so far it works. Overall: a good place that I would stay again for that price.
                          Reviewed June 01, 2017
                          Thank you for your review. We have just finished a furniture renovation program which included putting nylon sliders on drawers and replacing furniture tops. I apologize that you had no kettle in your room and a missing phone. I will speak to reception as they should have reported your complaint. I have just completed a room audit and find that we are indeed short on 4 working phones and a kettle. This is being addressed today. Of course we would be interested in what we could add or substitute on our 11 item a la carte menu. Thank you again for providing feedback Roy Edwards Director Operations.
                          Responded June 20, 2017
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                          6.0
                          Christopher from Malaysia
                          Couple
                          Double Budget Non-Smoking
                          Stayed 2 nights in May 2017
                          Unfriendly staff”
                          Upon Check in, the staff at the reception counter passed me the room key and so we went up to the room. To my surprise, the room is not ready! we went back to the counter and tell her, she didn't even apologize. we were rushing to go out. So i asked if they can send out luggage to our room once ready, and annoyingly said that we bring them up when we come back. Unfriendly staff. The room condition is just ok
                          Reviewed May 25, 2017
                          Thank you for your feedback. Sorry to hear about your bad experience. I have investigated the situation by talking to staff and reviewing CCTV footage. We pride ourselves on staff being friendly and helpful so I was dissapointed to read your comments. It would appear that you checked in early (10:51am, rather than 2pm) We allowed an early checkin at no charge As our receptionist was not sure the room would be clean you were offered an upgrade to an already empty & cleaned Twin Deluxe Room(Twin Beds) which you declined. You then checked the originally booked Budget room which was not yet cleaned and you returned to Reception. On requesting that your bags be taken up when when the room was cleaned, the Receptionist advised SHE could not do it as she was alone at reception. However your bags were taken to your room by other staff a little later. Once again I apologies for the unfortunate situation Roy Edwards Director Operations
                          Responded May 26, 2017
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