City Continental London Kensington Hotel
City Continental London Kensington Hotel
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9.2
Exceptional

"A good location quite near to train station"

Ain V.

|

November 26, 2016

Double Room - Bed City Continental London Kensington Hotel
Double Room - Bed
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Interior view City Continental London Kensington Hotel
Interior view
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Exterior view City Continental London Kensington Hotel
Exterior view
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Exterior view City Continental London Kensington Hotel
Exterior view
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See map City Continental London Kensington Hotel
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Excellent
Location
8.9
See all 30 photos City Continental London Kensington Hotel
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What guests are saying:
Good comfortable clean rooms, friendly staff. Breakfasts were a little noisy.
Gail from Australia
Couple
Lived with my two cousins in a triple room. Quite clean and tidy. a bit small. Nice staff. Introduced restaurants for us.
Camillemiumiu from New Zealand
Family with teens
wi fi is expensive with other hotels give it for free near by
rakan from Saudi Arabia
great hotel, except that the rooms were a bit small and a bit difficult to get to with big luggage as the stairs were narrow. apart from that, it was a good stay.
Cherie from Singapore
Group
Just less than 5 minutes walk to Earl's Court tube. Clean room.
David from Malaysia
Couple
Staff very attentive and polite. The only bad thing with the hotel are that the wifi is not free for guests and the pillows and somewhat slim.
Henrik from Sweden
Couple
My friend and I had a good stay at the hotel. This very clean and the staf is very very nice. If you're going around London all day and need a hotel just to sleep in this is perfect.
Michael from Denmark
Group

City Continental London Kensington Hotel

Excellent location
- 80 meters from city center
- What's nearby?
Very good
From 208 reviewsSee what guests said
7.1
/
10
Very good cleanliness
7.3
Value for money6.9
Distance to city center1.0 km
Location rating8.9
Nearest airportLondon City Airport (LCY)
Distance to airport17.1 km
  • 90 meters to public transportation

  • Located in heart of London

  • Free Wi-Fi in all rooms!

  • Air conditioning

Room choices
Triple Room
Triple Room
...
  • Room size: 15 m²/161 ft²
  • Street view
  • 1 single bed and 1 double b...
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Family Room (3 Adults)
Family Room (3 Adults)
...
  • Room size: 15 m²/161 ft²
  • Shower and bathtub
  • 1 single bed and 1 double b...
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Single Room
Single Room
...
  • Room size: 15 m²/161 ft²
  • Street view
  • 1 single bed
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Twin Room
Twin Room
...
  • Room size: 10 m²/108 ft²
  • Street view
  • 2 single beds
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Double Room
Double Room
...
  • Room size: 10 m²/108 ft²
  • Street view
  • 1 double bed
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Double Room - Single Use
Double Room - Single Use
...
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    Double Room
    Double Room
    ...
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      Family Room Standard
      Family Room Standard
      ...
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        Double (Shared Bathroom)
        Double (Shared Bathroom)
        ...
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          Single Suite
          Single Suite
          ...
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            More about City Continental London Kensington Hotel

            More about City Continental London Kensington Hotel

            An overview

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            Nearest essentials

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
            Show less

            What to eat nearby

            British cuisine
            British cuisine
            Kensington Quarter
            140 m British, European
            Cafe du Coin
            210 m British, Cafe, European
            Deena B.
            300 m British, Cafe
            American cuisine
            American cuisine
            Byron Earls Court
            100 m American
            Gourmet Burger Kitchen - Earls Court
            170 m American, Gluten Free, Vegetarian
            Evans & Peel Detective Agency
            180 m American, Bar
            European cuisine
            European cuisine
            Nando's - Earls Court
            160 m European, Grill, Portuguese
            Garnier
            220 m European, French
            The Little French Restaurant
            220 m European, French

            What they offer

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            What's nearby

            Distances shown are straight-line distances on the map. Actual travel distances may vary.
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            Property's guest policies

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            Some helpful facts

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            Real reviews from real guests

            Agoda Reviews (208)Booking.com Reviews (2495)
            7.1
            /
            10
            Cleanliness7.3
            Facilities5.3
            Location8.9
            Room comfort and quality7.0
            Service7.0
            Value for money6.9
            Provided by verified guests of Agoda
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            All guests (208)
            All room types
            Showing 192 verified guest comments
            12345
            5.6
            Andrew from Guernsey
            Couple
            Triple Room
            Stayed 2 nights in October 2018
            There are much better hotels in this location ”
            I do not often give reviews -the room was old , cold and uninspiring. Nothing like the picture on their website. which describes the hotel and chic , stylish and beautifully comfortable . We found it exactly the opposite . We paid around £110 per night including breakfast . The latter could better be described as toast and jam as there was nothing hot on offer . £1.00 extra for bottled water as there was not any in the room and £5 to store your luggage after checkout. The safe in the room did not work even though the staff tried to fix it . If we had paid £50 per night I would have understood .
            Reviewed October 27, 2018
            Dear Guest, Thank you very much for taking the time to share your feedback here on Agoda reviews. It is very important for us to receive such detailed comments about our guests' experience, in order to review and improve our overall service and facilities. You definitely receive our sincerest apologies for not having met all your expectations, I can ensure you that your point will be taken in to serious consideration, as it is essential for us in order to provide every customer with the highest level of customer service. Thanking you once again for your feedback, we hope to have another chance to assist you in the future. Regards AJ Al Shalabi
            Responded October 30, 2018
            City Continental London Kensington Hotel
            6.8
            Good
            Rohaida from Singapore
            Couple
            Twin Room
            Stayed 5 nights in August 2018
            Nice, Clean and Near Tube”
            I've always stayed at Earls Court area, first time trying City Continental ,recommended by a friend. Hotel is nice, clean with a lift - most important for travelers with big and heavy luggage. Another factor why I chose this hotel because the toilet is newly renovated. Breakfast was good with variety of breads, drinks and fruits. However, the downside is if you need to store your big luggage, they will charge 5pounds for each luggage and free for small bags. The first time I ever had to pay for luggage storage from a hotel that I stayed.
            Reviewed August 28, 2018
            Dear Rohaida Thank you very much for taking the time to share your feedback here on Booking.com Reviews. It is very important for us to receive such detailed comments about our guests' experience, in order to review and improve our overall service and facilities. You definitely receive our sincerest apologies for not having met all your expectations, I can ensure you that your point will be taken in to serious consideration, as it is essential for us in order to provide every customer with the highest level of customer service. Thanking you once again for your feedback, we hope to have another chance to assist you in the future. Regards AJ Al Shalabi Hotel Manager
            Responded August 31, 2018
            City Continental London Kensington Hotel
            8.7
            Excellent
            Ananya from Thailand
            Solo traveler
            Single Room
            Stayed 5 nights in December 2014
            Great location, average breakfast and nice room”
            location, bahtroom and room facility
            I was very impressed for the location and warm welcome from staff. The room is appearantly new with flat screen tv and nice bathroom facility although it is relatively small but i'm not a big girl anyway. It would be nicer if there is shower cap provide but overall for solo traveler to stay in a single room is perfect here
            Reviewed December 22, 2014
            9.3
            Exceptional
            SINEENART from Thailand
            Family with teens
            Twin Room
            Stayed 3 nights in June 2014
            Comfort and nice location. ..safety”
            Near underground....easy to find ...easy to go anywhere in london
            It's over my expectation . Hotel is near underground..easy to use circle line or Piccadilly line..or district..most staff at counter are very nice .you can leave luggage after you check out .(if it's not the time you will fly)I will absolutely come back to his hotel again.
            Reviewed June 25, 2014
            9.3
            Exceptional
            Signe from Norway
            Couple
            Triple Room
            Stayed 3 nights in July 2013
            Perfect for a weekend with shopping at a good pric”
            The room, location and luggage storage
            The rooms were newly renovated, so they were very nice. The size of the room av ok, not big, but good compared to ther London hotels. The breakfast was continental, so don't expect the greatest choise, but what they had was very good, and the staff was good at keeping the the breakfast room nice at all times. The best thing about the hotel was the location. It was 3 min walk from Earls court underground station. Shops and restaurants were also very close by. They also have a storage room, which is very good if your flight is leaving in the evening and you have to check out early. Good price for a good hotel
            Reviewed August 04, 2013
            9.7
            Exceptional
            Wing from China
            Couple
            Twin Room
            Stayed 1 night in April 2013
            A comfortable and value-for-money stay”
            location, room style, friendly staff
            I am very happy that i choose this hotel to stay for 10days(some other booking by other website) as it s location is the best to the tube connect to the attractions and airport without changing trains. And the room fits the requirement we need regarding the price and the staff esp at the front desk are well trained and friendly. Service is quick and efficient. Rooms are clean and bathroom is big compare with some to some other hotels. Thank you for the great service.
            Reviewed April 15, 2013
            6.8
            Good
            TARYN from Australia
            Couple
            Double Room
            Stayed 1 night in September 2018
            Great location, only dissapointed with the cleanliness this visit. ”
            Have stayed here 3 times before but this time the cleanliness of the room was very disappointing. We had an outside garden room, rain had come in through the the front door so carpet was damp, a snail trail was visible around the edges of the carpet and the room smelt damp as well. Bathroom tiles had areas of blackened grout which could be wiped off in places with a cloth (I tried) so a good clean with diluted bleach wouldn't go amiss. Room otherwise was a good size, nice powerfully shower. Breakfast was the usual croissants etc toast, cereal and yoghurt only no orange or apple juice, machine wasn't working. Staff could have been more inviting. Dissapointed to see you have to pay to store your luggage now, never used too. All in all its looking a bit tired. We've stayed in another hotel opposite before and next time we'll try to book there first as it was more modern , more fresh.
            Reviewed September 25, 2018
            Dear Taryn Thank you very much for taking the time to share your feedback here on Agoda Reviews. It is very important for us to receive such detailed comments about our guests' experience, in order to review and improve our overall service and facilities. You definitely receive our sincerest apologies for not having met all your expectations, I can ensure you that your point will be taken in to serious consideration, as it is essential for us in order to provide every customer with the highest level of customer service. Thanking you once again for your feedback, we hope to have another chance to assist you in the future. Regards, AJ Al Shalabi Hotel Manager
            Responded September 27, 2018
            City Continental London Kensington Hotel
            6.8
            Good
            Adrian from Malaysia
            Couple
            Double Room
            Stayed 5 nights in September 2018
            Good”
            Stayed for 5 days in September. Was somewhat apprehensive upon arriving as we booked the room in June and read a lot of negative comments after. Fortunately, things worked out fine. As we arrived early, requested for early check in and there was a 10 pound fee which we didn't mind paying. Also requested for a ground floor room which was available (room 119). The double room was small but as expected. Air was a bit musty but was solved by opening the balcony door. Breakfast was a host of pastries, coffee & juice, no complaints. Staff were friendly and always with a smile. Overall, worth every penny especially due to its proximity to Earls Court Station.
            Reviewed September 25, 2018
            Dear Adrian Thank you very much for taking the time to share your feedback here on Agoda Reviews. It is very important for us to receive such detailed comments about our guests' experience, in order to review and improve our overall service and facilities. You definitely receive our sincerest apologies for not having met all your expectations, I can ensure you that your point will be taken in to serious consideration, as it is essential for us in order to provide every customer with the highest level of customer service. Thanking you once again for your feedback, we hope to have another chance to assist you in the future. Regards, AJ Al Shalabi Hotel Manager
            Responded September 27, 2018
            City Continental London Kensington Hotel
            6.4
            Good
            Aileen from Malaysia
            Solo traveler
            Single Room
            Stayed 4 nights in May 2018
            Basic hotel with non-working lifts and indifferent staff”
            I picked this hotel for the price and location. The only main attraction is the short walk to Earl's Court tube station. The lifts were not working when I arrived (until I left 5 days later) and the very indifferent guy at the reception was quick to state he has no idea when they will be repaired. I was having a huge luggage bag which he looked at indifferently. Luckily a guest offered to help me with the luggage up the stairs because he certainly had no intention to do so. Breakfast was very basic with bread, cereal and some pastry - no eggs served. I have to commend the breakfast staff for working very hard in the limited space to clean up after each guest before the next group comes. Also, my thanks to the lady reception on duty, Aisha(?) finally who was the most helpful person within the constraints of this hotel that helped made my stay better. I will recommend this hotel for budget travellers as you get what you pay for. If you can afford a better one, go for it.
            Reviewed June 10, 2018
            Dear Guest, Thank you very much for taking the time to share your feedback here on Agoda Reviews. It is very important for us to receive such detailed comments about our guests' experience, in order to review and improve our overall service and facilities. You definitely receive our sincerest apologies for not having met all your expectations, I can ensure you that your point will be taken in to serious consideration, as it is essential for us in order to provide every customer with the highest level of customer service. Thanking you once again for your feedback, we hope to have another chance to assist you in the future. Regards AJ Al Shalabi Hotel Manager
            Responded June 21, 2018
            City Continental London Kensington Hotel
            8.0
            Excellent
            Mahmoud from Saudi Arabia
            Business traveler
            Double Room
            Stayed 8 nights in October 2018
            Very good location”
            Small room,no fridge
            Reviewed October 12, 2018
            Dear Guest, Thank you very much for taking the time to share your feedback here on Agoda reviews. It is very important for us to receive such detailed comments about our guests' experience, in order to review and improve our overall service and facilities. You definitely receive our sincerest apologies for not having met all your expectations, I can ensure you that your point will be taken in to serious consideration, as it is essential for us in order to provide every customer with the highest level of customer service. Thanking you once again for your feedback, we hope to have another chance to assist you in the future. Regards AJ Al Shalabi
            Responded October 30, 2018
            City Continental London Kensington Hotel
            4.0
            CHEE from Hong Kong
            Family with teens
            Family Room (3 Adults)
            Stayed 1 night in July 2018
            Time for maintenance , replacement of bed mattress, door lock etc”
            Early check out at 11 am, can be extended to 12 noon free of charge. Luggage kept at lobby room is charged.
            Reviewed July 28, 2018
            Dear Guest, Thank you very much for taking the time to share your feedback here on Agoda reviews. It is very important for us to receive such detailed comments about our guests' experience, in order to review and improve our overall service and facilities. You definitely receive our sincerest apologies for not having met all your expectations, I can ensure you that your point will be taken in to serious consideration, as it is essential for us in order to provide every customer with the highest level of customer service. Thanking you once again for your feedback, we hope to have another chance to assist you in the future. Regards AJ Al Shalabi Hotel Manager
            Responded July 31, 2018
            City Continental London Kensington Hotel
            8.0
            Excellent
            Orathai from Thailand
            Group
            Double Room
            Stayed 7 nights in April 2018
            Good”
            Good
            Reviewed May 09, 2018
            Dear Guest, We really thank you very much for writing such a positive feedback. We are all so glad that you managed to take great advantage of our location, and we appreciate so much that you wanted to share on Agoda Reviews your overall good experience at City Continental Kensington. We really hope to have the chance to assist you again very soon on a next occasion, and to let you enjoy an even more pleasant stay. Thank you very much for choosing City Continental Kensington. Best Regards AJ Al Shalabi Hotel
            Responded June 21, 2018
            City Continental London Kensington Hotel
            9.2
            Exceptional
            Wen-Yi from Taiwan
            Solo traveler
            Single Room
            Stayed 3 nights in April 2016
            Helpful and friendly staff”
            It might be during a busy time, the lady in the reception wrongly assigned me to a correct room. But soon she assigned me to a new room; I was impressed for her good attitude and taking the responsibility although she looked really tired. After I checked out, I suddenly realised that I forgot my umbrella. I wrote an email and asked whether they could help me to find it for my later collecting. They found my umbrella and assisted me very well. I am really grateful for their help, good service and great attitude.
            Reviewed April 17, 2016
            4.7
            David from Malaysia
            Family with teens
            Family Room (3 Adults)
            Stayed 2 nights in December 2015
            Small room”
            Location. Convenient
            We stayed in this hotel 3 years ago and it was good for 2 of us. This time we booked a family room for 3 person. They gave us exactly same size of room with only one extra bed added. It was so cramped that we can't even open our small luggage. Beds are soft and old.
            Reviewed December 30, 2015
            7.7
            Very good
            SAZALI from Malaysia
            Solo traveler
            Double Room
            Stayed 2 nights in November 2015
            Good Stay.”
            Location, Staff, High Floor.
            Booked this hotel through Agoda and got a reasonable price. Located very near to Earl's Court Underground Station, nearby restaurants and shops and 2 station away from the museums. Got a room on the highest floor (4th) which gives a nice rooftop view of the surrounding area. Room is small but adequate and clean but a tad too warm to my liking. Had to open the windows throughout the stay. Love the bed, very comfortable but the pillows are too soft. Bathroom is also small but works efficiently. Internet connection is good in the evening but somehow unable to get any connection in the morning. Reception staff were exquisite. Polite and helpful. The stay is better due to the staff. It's an average hotel, but the staff and the location push it up to good. Will definitely stay here again.
            Reviewed November 06, 2015
            9.7
            Exceptional
            Lucy from United Kingdom
            Couple
            Double Room
            Stayed 2 nights in July 2015
            Lovely hotel”
            Cleanliness, staff, breakfast
            We both really enjoyed our stay.. Staff were really friendly and helpful, breakfast was lovely with a good choice, rooms were very clean with everything you needed.. They were a little small but it didn't matter and amazing location just round the corner from Earl's Court tube station. We would definitely come back to this hotel.
            Reviewed July 21, 2015
            10.0
            Exceptional
            Carly from United Kingdom
            Couple
            Double Room
            Stayed 1 night in December 2014
            Just what you need!!”
            Great location, nice and clean hotel, and lovely personal touches in the room with complementary items for NYE
            Great stay, hotel room was small but just what you need really. Great service, lovely and clean with everything you would need (tv, hair dryer, complementary hot drinks station, shampoo, shower gel etc) we stayed on NYE and even got some Christmassy snacks and a bottle of fizz and champagne flutes, lovely touch!!!
            Reviewed January 02, 2015
            8.0
            Excellent
            JASMINE from Malaysia
            Couple
            Double Room
            Stayed 1 night in October 2014
            Comfort”
            location, food, tube station
            the double room was at ground floor which is good unfortunately is was way far behind the building and will have to go through carpeted area and outside the garden to reach (which i think is a newly extended room to the hotel). Breakfast is ok, not much spread. Location is good as is near to the tube station.
            Reviewed October 31, 2014
            8.3
            Excellent
            JASMINE from Malaysia
            Solo traveler
            Single Room
            Stayed 3 nights in October 2014
            Great Location”
            location, value for money, easy access
            Stayed for 3 nights and find it comfortable even the room is small. Afterall is meant for single occupancy. Breakfast was simple but fresh and nice too. The hotel is less than 5mins walk from tube station which is convenient to travel around London.
            Reviewed October 31, 2014
            4.7
            Paula from United Kingdom
            Family with young children
            Single Room
            Stayed 1 night in September 2014
            Dreadful room”
            Cleanliness and location
            Awful room with single bed for me and my 1 year old daughter. I had stated I would be with baby. Unable to move around in room as it was so small. No soap, no shower gel, no baby cot. Room not ready on arrival but I completed registration form and when I returned later I was asked to complete another form again. I wouldn't return back again.
            Reviewed October 02, 2014
            12345
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            City Continental London Kensington Hotel
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            • Excellent location
            • Buckingham Palace
            • Earl's Court Tube Station is within 0.09 km