Very good 7.2
Based on 164 reviews

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About this property

Description

The 3-star City Continental London Kensington Hotel, with its classic architecture, is located outside of the congestion zone. The hotel is tranquilly located on a street lined by trees, and its quaintness is accentuated by the flying of flags. Minutes away are the fashionable shopping areas of Chelsea, Kensington, and Knightsbridge. Tourists will appreciate the ease with which they can get to the West End and Hyde Park. Each of the rooms is modernly furnished and features a cozy feel through the patterns on the duvet and curtains. The dining area is also modernly and casually furnished featuring new-looking chairs and tables.
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Things to do, ways to relax

  • Tours

Services and conveniences

  • Concierge
  • Luggage storage
  • Safety deposit boxes
  • Shared lounge/TV area
  • Smoking area

For the kids

  • Family room

Access

  • Elevator
  • Front desk [24-hour]
  • Pets allowed

Languages spoken

  • English
  • French
  • Hindi
  • Italian
  • Lithuanian
  • Polish
  • Romanian
  • Spanish
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Policies

When booking for 5 or more rooms, different policies and additional supplements may apply.

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-3 year(s) Must use an extra bed
  • Guests over 3 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 02:00 PM
Check-Out Until: 11:00 AM
Distance from City Center: 1.0 km
Distance to Airport: 20 km
Non-Smoking Rooms / Floors: yes
Number of Floors: 4
Number of Rooms : 74
Room Voltage: 240
Time to Airport (Minutes): 30
Year Hotel Last Renovated: 2012
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Verified traveler reviews

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Very good



based on 164 reviews
  • Cleanliness 7.4
  • Facilities 6.0
  • Location 8.9
  • Room Comfort/Standard 7.0
  • Service 7.0
  • Value for money 6.9
  • Food/Dining 5.9
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Stephen from Australia
Solo traveler
Single Room
Stayed 4 nights in August 2016
Lousy service.
Arrived at early at 11am with my 84 year old mother, her walker. I also had to manage 2 suitcases, 2 hand luggage and our two hand bags. Whilst I did not expect to be allowed into our rooms, I did not expect the surly attitude of the receptionist and lack of the offer to help store our luggage. When we returned later in the day to check in a different receptionist (male this time, so even more annoying) also made no offer to obtain assistance with the luggage or the heavy wooden doors. I took my mum up first to find her room would not open. I returned to reception to ask for a new key card. They gave me a card and once again did not offer to assist with luggage. Went back up and tried new key card with no luck. Went back down again. This time the receptionist came back up with me, watching me trying to manoeuvre the luggage. Only when I got to the room did he offer to help. He couldn't open the door, so back down again and this time he gave me an old style key. I then tried my room, you guessed it key card would not work. Nor would it work anytime during the 4 night stay we had. Every time I had to go back down again to get card rekeyed. The safe in the rooms were locked. You would think a room was vacated this would be checked so that another trip to reception was not necessary. I think I was up to about 10 by now and getting rather tired. To top this all off the lift has a mind of its own and quite often does not work. Usually at breakfast time when everyone is trying to get to the basement. The only thing that saves this hotel is the location. I have stayed here a couple of times now over the years. Would I stay again, most probably not. I definitely will be researching other hotels in the area to see what else is on offer.
Reviewed September 08, 2016
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Jean from United Kingdom
Couple
Twin Room
Stayed one night in July 2016
Convenient
We stayed here as we came to London for a theatre break, the hotel is near the tube station. The room was comfortable and well appointed. Staff were friendly and helpful. Breakfast was plentiful.
Reviewed July 27, 2016
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dini from Malaysia
Couple
Single Room
Stayed one night in May 2016
Bad services ever.
Room too small. Staff at the receptionist was very rude!
Reviewed June 08, 2016
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Wen-Yi from Taiwan
Solo traveler
Single Room
Stayed 3 nights in April 2016
Helpful and friendly staff
It might be during a busy time, the lady in the reception wrongly assigned me to a correct room. But soon she assigned me to a new room; I was impressed for her good attitude and taking the responsibility although she looked really tired. After I checked out, I suddenly realised that I forgot my umbrella. I wrote an email and asked whether they could help me to find it for my later collecting. They found my umbrella and assisted me very well. I am really grateful for their help, good service and great attitude.
Reviewed April 17, 2016
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stephen from United Kingdom
Group
Twin Room
Stayed 2 nights in April 2016
Earls Court
Well Happy
Reviewed April 16, 2016
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stephen from United Kingdom
Group
Single Room
Stayed 2 nights in April 2016
Enjoyed
Well happy
Reviewed April 13, 2016
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David from Malaysia
Family with older children
Family Room (3 Adults)
Stayed 2 nights in December 2015
Small room
Location. Convenient
We stayed in this hotel 3 years ago and it was good for 2 of us. This time we booked a family room for 3 person. They gave us exactly same size of room with only one extra bed added. It was so cramped that we can't even open our small luggage. Beds are soft and old.
Reviewed December 30, 2015
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Marta from Portugal
Business traveler
Single Room
Stayed 3 nights in November 2015
only because hadn't much more options
location, location, wifi
Reviewed November 09, 2015
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SAZALI from Malaysia
Solo traveler
Stayed 2 nights in November 2015
Good Stay.
Location, Staff, High Floor.
Booked this hotel through Agoda and got a reasonable price. Located very near to Earl's Court Underground Station, nearby restaurants and shops and 2 station away from the museums. Got a room on the highest floor (4th) which gives a nice rooftop view of the surrounding area. Room is small but adequate and clean but a tad too warm to my liking. Had to open the windows throughout the stay. Love the bed, very comfortable but the pillows are too soft. Bathroom is also small but works efficiently. Internet connection is good in the evening but somehow unable to get any connection in the morning. Reception staff were exquisite. Polite and helpful. The stay is better due to the staff. It's an average hotel, but the staff and the location push it up to good. Will definitely stay here again.
Reviewed November 06, 2015
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Nur from Malaysia
Solo traveler
Stayed 2 nights in October 2015
room's wall a bit thin.can hear next room activity
good location,friendly and helpful staff ,clean rooms
The stay was great except the walls a bit thin so i can hear next rooms every activities. Bit disturbed but everything else are marvelous. Friendly and helpful staff,clean and comfy room.
Reviewed October 14, 2015
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