City Garden Grand Hotel
City Garden Grand Hotel
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9.2
Exceptional

"Very nice and clean quiet rooms."

Jassim

|

April 22, 2018

Superior 2 Double Beds - Guestroom City Garden Grand Hotel
Superior 2 Double Beds - Guestroom
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Lobby City Garden Grand Hotel
Lobby
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Swimming pool City Garden Grand Hotel
Swimming pool
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Swimming pool City Garden Grand Hotel
Swimming pool
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See map City Garden Grand Hotel
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Excellent
Location
8.7
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What guests are saying:
Excellent
Bouasong from Australia
Couple
Staff are accommodating. The city view is great especially during sunset and night. Many choices on the breakfast buffet.
Robert from Philippines
Couple
Hotel lived up to expectations clean Curtious staff and handy location
Steven from Australia
Solo traveler
Everything is up to expectations, but it seems this is a popular hotel and during the day, the waiting time for the lift is horrible.
Tin from Singapore
Solo traveler
nice staff, great rooms, great location
johan from Netherlands
Couple
rooms are not too special, but spacious and clean, location is near nightlife area so feels a bit dodgy at night. friendly staff and a great rooftop to hang out.
Timo from Brunei Darussalam
Group
Great staff great rooms best location
roderick from Australia
Couple
nothing to complain. excellent pool n jacuzzi. very kind staff. number 1 choice in makati.
sinsung from South Korea
Solo traveler
excellent location with restaurant surrounding and shopping mall.
Siew from Australia
Business traveler
It was our wedding anniversary weekend. Kuddos to the staff who were always ready to accommodate our requests. This is the second time we checked-in City Garden Grand Hotel, and their good service just got better!
Ma from Philippines
Couple

City Garden Grand Hotel

Excellent location
- Inside city center
- What's nearby?
Excellent
From 2786 reviewsSee what guests said
8.6
/
10
Excellent room comfort and quality
8.8
Recommended by 95% of guests
Value for money8.4
Distance to city center9.1 km
Location rating8.7
Nearest airportNinoy Aquino International Airport (MNL)
Distance to airport5.8 km
  • Airport transfer

  • Located in heart of Manila

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
8.8
Excellent
Room comfort & quality
This property is in high demand!Booked 74 times this week | 13 travelers are looking at this property right now
Grand Suite
Grand Suite
...
  • Room size: 200 m²/2153 ft²
  • City view
  • 1 king bed
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Deluxe 2 Double Beds
Deluxe 2 Double Beds
...
  • Room size: 36 m²/388 ft²
  • City view
  • 2 double beds
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Premier Twin (Two Double Beds)
Premier Twin (Two Double Beds)
...
  • Room size: 36 m²/388 ft²
  • City view
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Deluxe 1 King bed
Deluxe 1 King bed
...
  • Room size: 36 m²/388 ft²
  • City view
  • 1 king bed
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Superior 1 King Bed
Superior 1 King Bed
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
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Junior Suite 1 King Bed
Junior Suite 1 King Bed
...
  • Room size: 54 m²/581 ft²
  • City view
  • 1 king bed
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Superior Twin Room
Superior Twin Room
...
  • Room size: 32 m²/344 ft²
  • Shower and bathtub
  • 2 double beds
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Superior 2 Double Beds
Superior 2 Double Beds
...
  • Room size: 32 m²/344 ft²
  • City view
  • 2 double beds
Enter dates to see prices
Double Or Twin Superior
Double Or Twin Superior
...
  • Room size: 32 m²/344 ft²
  • Smoking allowed
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Standard Twin (No View)
Standard Twin (No View)
...
  • Room size: 32 m²/344 ft²
  • Shower and bathtub
  • 2 double beds
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Have a question for City Garden Grand Hotel?

What people love about the property

  • 9.2
    Exceptional

    "Nice hotel with helpful and friendly staff."

    Shannon

    |

    December 13, 2017

  • 9.6
    Exceptional

    "Great staff/ very attentive"

    Aurelia

    |

    November 17, 2017

  • 10.0
    Exceptional

    "Bright, spacious, equipped."

    luigi

    |

    November 9, 2017

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More about City Garden Grand Hotel

More about City Garden Grand Hotel

10.0
Exceptional

"Very big and beautiful rooms, great breakfast, nice staff."

kasper K.

|

January 2, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Filipino cuisine
Filipino cuisine
Vatel Restaurant Manila
3.3 km Filipino, French, Mediterranean
iBread
4.9 km Filipino
Hizon's Cakes & Pastries
5.5 km Filipino
American cuisine
American cuisine
Bacolod Chicken Express
1.9 km American, Asian, Filipino
Wild West Roadhouse Grill
3.0 km American
Shakers
3.3 km American, Asian, Filipino
Asian cuisine
Asian cuisine
Chicken Charlie
100 m Asian, Fast food
Eat Now
140 m Asian, Korean
Seoul Galbi
140 m Asian, Korean

What they offer

10.0
Exceptional

"The staff were polite and accomodating to our request."

Ella

|

January 3, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Real reviews from real guests

Agoda Reviews (2786)Booking.com Reviews (3380)
8.6
/
10
Cleanliness8.8
Facilities8.5
Location8.7
Room comfort and quality8.8
Service8.7
Value for money8.4
Provided by verified guests of Agoda
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All guests (2786)
All room types
Showing 1697 verified guest comments
12345
9.6
Exceptional
Jeremy from Philippines
Couple
Superior 2 Double Beds
Stayed 2 nights in November 2018
3 DAYS IN MANILA”
Pros - Location, friendly and helpful staff, big room and clean, nice pool on level 32 with a restaurant, bar and smoking area, Cons - Only 3 lifts with 32 levels. We were on level 27 and it was frustrating that we had to wait a while.
Reviewed November 28, 2018
Dear Mr. Jeremy, Thank you for taking the time to review! Our hotel rooms and the Firefly Roof Deck Bar had been running full and had been hosting multiple events almost in a daily basis, which explain the elevator traffic. Nonetheless, I apologize for the inconvenience that the service elevator might have caused you during your stay and please know that we regularly consult our contractor to further improve our elevator service. Meantime, I look forward to your next visit. Thank you! Warmest Regards, Mirro Reperuga General Manager
Responded December 03, 2018
City Garden Grand Hotel
10.0
Exceptional
Robby from United States
Solo traveler
Superior 1 King Bed
Stayed 3 nights in November 2018
Great place, good location”
Pros: good location, clean place, friendly and helpful staff, good WiFi, nice rooftop pool and bar. Cons: grab drivers easily get confused because the city garden hotel is across the street. Just make sure to specific city garden GRAND hotel.
Reviewed November 26, 2018
Dear Mr. Robby, Many thanks for the review on your recent stay! I deeply apologized for the inconvenience that the GRAB incident might have caused you. While it is true that location is quite confusing to the drivers, we maintain that our hotel name signage is big enough, bright and working to be noticeable. Meantime, I look forward to your next visit! Thank you. Warmest Regards, Mirro Reperuga General Manager
Responded November 28, 2018
City Garden Grand Hotel
4.8
Jeremy from Macau
Couple
Deluxe 2 Double Beds
Stayed 2 nights in December 2018
Acceptable”
Too busy with events and outside customers. As a staying guest you've already paid so their focus is on additional revenue from outside. Used to be much much better
Reviewed December 11, 2018
9.6
Exceptional
KRISTOFER from Philippines
Group
Deluxe 2 Double Beds
Stayed 1 night in November 2018
Excellent!”
First time to stay in this hotel as a friend of ours is celebrating his bday in one of the function room. Our room was 1709 which is a corner room and had a very stunning view. Bed and pillow was great! My only complain was the elevator and the parking. Parking was so steep. As for the elevator, it was so slow so we have to wait for a couple of minutes. But still this hotel is excellent.
Reviewed December 02, 2018
Dear Mr. Kristofer, Thank you for the review on your recent stay! I apologize for the inconvenience that the service elevator and the parking might have caused you during your stay. Our hotel had been running full and had been hosting multiple events almost in a daily basis, which explain the elevator traffic. Likewise, we provide complimentary valet parking service to accommodate guests who are having a hard time due to the permanent structure of our parking. Meantime, I look forward to your return. Thank you! Warmest Regards, Mirro Reperuga General Manager
Responded December 03, 2018
City Garden Grand Hotel
10.0
Exceptional
Brian from United Kingdom
Couple
Superior 2 Double Beds
Stayed 2 nights in October 2018
My fav. hotel in Makati”
My fav. hotel when in Makati for a few days. Shopping mall and numerous bars and restaurants in the local area or a short taxi ride to Greenbelt for more shopping, dining and relaxing. Staff are always attentive and courteous. Rooms are spacious and you are able to relax before hitting the busy streets of Makati.
Reviewed October 23, 2018
Dear Valued Guest, Thank you for providing such encouraging feedback. Your kind words inspire us to continue providing memorable moments and a GRAND experience for all of our guests. We look forward to welcoming you back soon. Best Regards, Mirro Reperuga General Manager
Responded October 23, 2018
City Garden Grand Hotel
9.6
Exceptional
brendan from Australia
Couple
Room Only Ro Deluxe Double
Stayed 3 nights in October 2018
Trying to be all things, they nearly pull it off........”
The hotel is nice, clean and comfortable. The beds are firm, but super soft when you request your free memory foam topper (its like a cloud). My only complaint is that on Friday and Saturday nights the roof top bar is so crowded that guests have to wait for a really long time to get an elevator because they keep bypassing the rooms when they are full, and you cant get seating on the roof. But everythign else was good. THE BREAKFAST was fantastic.
Reviewed October 23, 2018
Dear Mr. Brendan, Thank you very much for taking the time to review. I deeply apologize for whatever inconvenience our elevator service might have caused you. Aside from the full house status of the Firefly Roof Deck every weekend, our hotel was running full and had been hosting multiple events almost in a daily basis. Meantime, I look forward to your return here at City Garden GRAND Hotel. Thank you. Warmest Regards, Mirro Reperuga General Manager
Responded October 23, 2018
City Garden Grand Hotel
8.8
Excellent
SEUNGYEAN from South Korea
Business traveler
Deluxe 1 King bed
Stayed 3 nights in September 2018
Nice hotel”
It is very close to the shopping mall. But there is heavy traffic. You should avoid rush hour from 5pm to 7pm. Walking is better than Taxi. If you go to the airport during this time, please go to airport in advance. Room is very larger then I expected. Breakfast is so so.
Reviewed October 04, 2018
Dear Mr. Seungyean, Thank you for your feedback on your recent stay with us! I apologize that our breakfast buffet fell short of your expectations. Please that we are seriously considering every way possible to keep the service standards and excellent service we are known for. Likewise, traffic is a global challenge. We suggest that you avoid going out in peak hours or book your transportation at the Front Desk in advance. Meantime, I look forward to your return here at City Garden GRAND Hotel! Warm Regards, Mirro Reperuga |General Manager
Responded October 05, 2018
City Garden Grand Hotel
8.4
Excellent
Jacinda from Singapore
Group
Deluxe 2 Double Beds
Stayed 2 nights in November 2018
Remarkable experience ”
It was indeed an excellent experience. Very clean and nice environment to stay in. The rooftop pool is amazing. The staffs are very friendly and helpful. Great customer service. Will definitely book again during the stay in Manila.
Reviewed November 24, 2018
Dear Ms. Jacinda, Thank you for providing such encouraging feedback. Your kind words inspire us to continue providing memorable moments and a GRAND experience for all of our guests. We look forward to welcoming you back soon. Best Regards, Mirro Reperuga General Manager
Responded November 25, 2018
City Garden Grand Hotel
9.2
Exceptional
Ken from United Kingdom
Couple
Superior 2 Double Beds
Stayed 3 nights in November 2018
Hotel City Garden Grand Hotel”
We enjoyed our stay at this hotel great staff, clean elegant room with a view of the city, only ate once on the rooftop restaurant, and to be honest the food was great value and very tasty, breakfast very good as well, something there for everyone, I would definitely recommend this establishment 😊👍
Reviewed November 18, 2018
Dear Mr. Ken, Thank you for providing such encouraging feedback. Your kind words inspire us to continue providing memorable moments and a GRAND experience for all of our guests. We look forward to welcoming you back soon. Best Regards, Mirro Reperuga General Manager
Responded November 19, 2018
City Garden Grand Hotel
10.0
Exceptional
Jayden from Australia
Couple
Deluxe 1 King bed
Stayed 5 nights in August 2018
Great hotel for an affordable price!!”
Great value for money only con is the horribly slow lifts whenever you need to access the building and rooms but for the price I have no complaints. Special mention to Jose from spice cafe enough for me to specifically ask his name as the level of happiness and customer service every morning at breakfast without fail was exceptional and I’ve been to hundreds of hotels so thank you!
Reviewed August 26, 2018
Dear Mr. Healey Warmest greetings! Many thanks for allowing our hotel to be your host and sharing with us your 100% positive feedback in Agoda. Given your rating, I am sure your stay would have been a better experience if not for the slow elevator service. I deeply regret whatever inconvenience this might have caused. I would like to assure you that the management is constantly working hard to further improve on this area given the permanent design to deliver GRAND service most cherished guests like yourself truly deserve. Meantime, I look forward to welcoming you back to City Garden GRAND Hotel soon. Thank you Best Regards, Mirro Reperuga General Manager
Responded August 30, 2018
City Garden Grand Hotel
8.4
Excellent
Christine from Philippines
Couple
Superior 2 Double Beds
Stayed 1 night in August 2018
Great!”
Nice big room. comfy bed, clean bathroom. Firefly buffet is quite expensive and their staffs (Firefly) need a lot of training. Its such a disappointment. Had to asked for them to give us utensils (knife, fork and spoon and even tissues). But aside from that, we had a good stay.
Reviewed August 05, 2018
Dear Valued Guest, Thank you for sharing this review. We are sorry for falling short of your expectations. Rest assured, appropriate measures will be taken to improve our services further. We will ensure to continue providing a GRAND Experience for each of our guests. We will be pleased to welcome you once again in near future. Best Regards, Duty Manager
Responded August 09, 2018
City Garden Grand Hotel
10.0
Exceptional
Edwin from United States
Couple
Deluxe 2 Double Beds
Stayed 2 nights in July 2018
Elegant one”
I whwn on vacation recently and I book a couple of Hotel. But City Garden was by far the best one. Elegant, serving, style, breakfast includes for 20usd more and I tell you it was worth it every single penny spend. Very clean, my floor was 12 and it had a good view to thw city. Roof deck is awesome overall a good staying...
Reviewed July 16, 2018
Dear Valued Guest, Thank you for taking your time to share a very encouraging feedback. We will ensure to continue providing a GRAND Experience for each of our guests. We are looking forward of welcoming you once again in near future. Best Regards, Duty Manager
Responded July 16, 2018
City Garden Grand Hotel
10.0
Exceptional
Jeanaine from Philippines
Family with teens
Superior 2 Double Beds
Stayed 1 night in November 2018
You get what you pay for and more!”
Pros ✔️Location, location, location! The hotel is just a walk away from a mall and there are several restaurants around it. ✔️The staff were very prompt and helpful. ✔️Rooms were very clean. One of the hotels where I did not get an acute attack from allergic rhinitis (very sensitive to dust which usually comes from the aircondition system). ✔️Ladies in the frontdesk were attentive to the needs of the costumers. Cons ✔️I could not think of any. Overall, it was a nice experience for us. Kudos!
Reviewed November 11, 2018
Dear Ms. Jeanaine, Thank you for taking time to share your review with us. Your feedback is highly appreciated and encourages us to continuously provide our guests with the GRAND experience. We look forward to welcoming you back in the future. Best Regards, Mirro Reperuga General Manager
Responded November 11, 2018
City Garden Grand Hotel
5.6
jojilyn from Philippines
Couple
Superior 1 King Bed
Stayed 2 nights in November 2018
Nothing "Grand" compared to the original City Garden Hotel”
Room size is small compared to the advertised photos. Aircon is in pretty bad shape. Staff/personnel aren't that attentive. They don't mind the local guests. They are extra attentive only with foreign guest. Nothing "Grand" at all!
Reviewed November 09, 2018
Dear Ms. Mercado, Many thanks for your feedback on your recent stay! Regret that one of our rooms let you down. Our Deluxe Rooms are more spacious and have the unobstructed view of the city, and we are happy to extend to your our best available rates. Likewise, we maintain our air-con in good shape with regular cleaning and maintenance. Please know that we look at our guests equally deserving of the Grand experience. Meantime, I look forward to your next visit. Thank you. Warmest Regards, Mirro Reperuga General Manager
Responded November 11, 2018
City Garden Grand Hotel
9.6
Exceptional
Nicole
Family with teens
Superior Twin Room
Stayed 1 night in November 2018
Very relaxing stay, great value for money”
Due to unavailability of the superior room I booked, we were given a free upgrade to the deluxe room. The room was very spacious and clean and had a nice view of Makati. I also asked if they could give a birthday cake slice as a surprise for my mom’s birthday and they readily agreed with no additional charge. The rooftop pool and view were both amazing, there’s just 3 other people swimming when we went at night so it’s almost like a private pool. The dishes from Spice Cafe also has huge servings when we tried room service dining for dinner. Then when we had breakfast in the morning, Spice Cafe staff were very friendly and accommodating towards our requests. Truly a great stay all in all, would love to come back here again.
Reviewed November 03, 2018
Dear Ms. Nicole, We are glad to have been part of such a memorable experience. Thank you for your encouraging words and affirmation of our distinguished service. We look forward to welcoming you back and creating more unforgettable moments with you. Best Regards, Mirro Reperuga General Manager
Responded November 07, 2018
City Garden Grand Hotel
9.2
Exceptional
mark from United Kingdom
Couple
Superior 1 King Bed
Stayed 2 nights in September 2018
The roof top pool is the icing on the cake! ”
The hotel is in the heart of Makati, a busy business district in Manila. It may take a while to get there from the airport due to all the traffic, but its definitely worth it when you get there. The hotel is very modern and grand. It has a good gym which you can get a great workout in. The main attraction for this hotel is the roof top pool and bar area. With 360 panoramic views of the area it makes it a great place for photos and evening cocktails. The rooms are amazing. Very glamorous and has international plug sockets which are perfect if you have electrical goods from the UK. The bathroom is really spacious and has a waterfall style shower head I would recommend this hotel and look forward to staying here again when I'm next back in maila
Reviewed October 03, 2018
Dear Mr. Burles, Thank you for providing such encouraging feedback. Your kind words inspire us to continue providing memorable moments and a GRAND experience for all of our guests. We look forward to welcoming you back soon. Best Regards, Mirro Reperuga General Manager
Responded October 05, 2018
City Garden Grand Hotel
4.0
Guy from Israel
Couple
Superior 1 King Bed
Stayed 1 night in September 2018
Bad experience!!! the pool was close and we woke up at 3am because there is a lot of noise e”
We chose this hotel to celebrate our honeymoon and my birthday! It was bad experience at the hotel. We arrived lately and go to sleep at 3 am we woke up because terrible noise! The pool was close so we dont use it!!! And when we complain the stuff do not make us happy.
Reviewed September 28, 2018
Dear Mr. Binyamine, Greetings! Thank you for choosing City Garden GRAND Hotel as a place to celebrate your birthday. My sincerest regret whatever inconveniences that the noise might have caused you. Please know that we are currently in the process of installing block out curtains in selected rooms such as yours to eliminate external noise for your utmost privacy and comfort. Looking forward to welcoming you back soon to City Garden GRAND Hotel. Thank you. Warm Regards, Mirro Reperuga General Manager
Responded October 02, 2018
City Garden Grand Hotel
6.0
Michelle from Philippines
Couple
Superior 1 King Bed
Stayed 2 nights in September 2018
Newly weds”
Breakfast has a lot of variety but not good quality and dinner buffet wasn’t good. Staff at F&B needs more training. Front desk staff doesnt go beyond extra mile, when we checked in, we told her that we just married and other than the Receptionist congratulating us, we heard nothing further
Reviewed September 24, 2018
Dear Ms. Lumbang, Warmest greetings from City Garden GRAND Hotel! Trust everything is well with you. Thank you for your recent stay and for taking the time to share your feedback. Please accept my sincerest apologies that staff service at Food & Beverage and Front Desk fell short of your expectations. Rest assured we are seriously considering every way possible to keep the service standards and excellent service we are known in all touch points. Likewise, I deeply regret that you find the quality of our food unsatisfactory. This obviously is a continuous improvement opportunity that our Culinary Team welcomes. We truly appreciate your constructive views of our service and we will work harder to further improve our service that valued guests like yourself truly deserve. Again, congratulations and we wish you happiness together! Looking forward to welcoming you back soon to City Garden GRAND Hotel. Thank you. Warm Regards, Mirro Reperuga General Manager
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City Garden Grand Hotel
8.0
Excellent
anthony from New Zealand
Couple
Deluxe 1 King bed
Stayed 2 nights in September 2018
Quality hotel close to everything ”
Moved here after a couple of nights in Malate and what a difference. Great location in Poblacion Makati, walking distance to anything and everything - sports bars, midget wrestling arenas, Shi sha hangouts, value restaurants and 5 star dining. There’s a mini mart over the road and a shopping mall two minutes walk. The rooftop bar here is a standout - great cocktails for 200-300 pesos and an excellent restaurant, the prices of which include all taxes and service charges, so no hidden surprises in the bill. Nice rooftop pool too. Rooms are spacious with great views (from the 26th floor), comfortable beds and an excellent tiled bathroom with a rainwater shower. Staff were unfailingly courteous and helpful. Can recommend.
Reviewed September 20, 2018
Dear Valued Guest, Thank you for providing such encouraging feedback. Your kind words inspire us to continue providing memorable moments and a GRAND experience for all of our guests. We look forward to welcoming you back soon. Best Regards, Mirro Reperuga General Manager
Responded September 20, 2018
City Garden Grand Hotel
8.4
Excellent
Andreas from Germany
Solo traveler
Superior 1 King Bed
Stayed 2 nights in April 2018
Grand Hotel - for me didn't fully met my expectations”
I have to admit, am picky with this one. After few weeks on the road in the Philippines with some very basic accommodations, I treated myself with this Grand Hotel happily paying the extra money. And yes, It is definitely very clean, the rooms are nice but there were some things that I just did not think about: It is very busy hotel and therefore not really relaxing. I got this feeling already when checking in. Also at the breakfast buffet which is really plentiful and provides a very broad selection (even sushi and noddle dishes) - it is a very big room with many many guests and for me not really nice atmosphere (yes am picky here as said, but well, at the end I paid here much more than at other places). Same at the pool were you can be lucky to get a deck chair. The roof top bar is very nice with nice sun set views. I stayed before at the cheaper City Garden Hotel (opposite), and I enjoyed it more tbh.
Reviewed May 01, 2018
Dear Andreas, Thank you for sharing this review. We are sorry for falling short of your expectations . Rest assured, appropriate measures will be taken to improve our services further. We will be pleased to welcome you once again in near future. Best Regards, Mirro Reperuga General Manager
Responded May 02, 2018
City Garden Grand Hotel
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  • Excellent location
  • Manila Bay
  • Buendia 3 MRT Station is within 1.25 km