Very good 7.7
Based on 977 reviews

Recent customer comments

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Very good

based on 977 reviews
  • Cleanliness 7.9
  • Facilities 8.0
  • Location 8.1
  • Room Comfort/Standard 7.8
  • Service 8.0
  • Value for money 7.6
  • Food/Dining 6.9
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Cherry from Philippines
Executive Deluxe Twin Bed
Stayed 1 night in January 2016
accessible, near to greenbelt and airport
staff is quick in assisting customers
The room is clean, beautiful and relaxing. Food is also ok. Customer service is good.
Reviewed February 18, 2016

Randall from United States
Solo travelers
Superior Executive
Stayed 2 nights in February 2016
Good hotel for the money.
Great location, nice room good amenities.
Great hotel for the money. Easy walking to many restaurants and attractions. Nice workout area,good sky pool rooftop restaurant. Nice quiet room with comfortable beds. Will stay again.
Reviewed February 18, 2016

Colin from United Kingdom
Deluxe Queen Bed
Stayed 1 night in February 2016
Holls 2
Location cleanliness service
Very good
Reviewed February 15, 2016

RUO from China
Business travelers
Deluxe Queen Bed
Stayed 1 night in January 2016
Recommended for business travel.
Facility is a bit aged, but room is clean.
Reviewed February 08, 2016

SHYAM from India
Superior Executive
Stayed 10 nights in January 2016
Bad experience
Kept me in d lobby from 1030 to 1430 hrs. Same time guests from Europe, Korea, China, USA were attended and given rooms immediately. Why ? Coz I am an Indian ? This hotel is not new to me I have checked in many times, but his time it was horrible. The room was pretty congested with no good view from room. Will never again look for this hotel. Thank you.
Reviewed February 05, 2016

Ralph from Canada
Executive Deluxe Queen Bed
Stayed 3 nights in January 2016
Overpriced Hotel
Staff were friendly. Smoking Area on the roofdeck. Accommodating service driver to the airport.
The Cons: 1. Overpriced. 724$CAD for 2 deluxe queen rooms for 3 nights. 2. Nickel and diming. Everything in the room and services were extra charges, including hotel service to the airport and even ordering delivery from jollibee. 3. Outdated rooms. Drawers inside the armoire can't be used as they can't be fully pulled out, you get 2 pillows. Room lightswitch positions do not make sense, if they work at all. 4. Card system for electrical use. Can't charge electronics once you leave the room. No dedicated 24/7 outlets for personal gadgets. 5. Restaurant food overpriced and NOT fresh. Milkfish tasted like worn-out socks, rice were dry and cold, and juices comes from a can. 6. Elevator system. Two elevators used by both guests and hotel staff. Waiting for elevator for 10 minutes is horrible. 20th button does not work. 7. Location. Heavy traffic. Faster to get anywhere walking. 8. Wake up calls. I asked for wake up calls for my friend's room and myself. Instead I get 2 phone calls to my room only. Pros: Friendly staff, service driver awesome. Nothing else stands out to mention. In conclusion, the hotel rates themselves at 4 stars. It felt more like 2.5 stars. I have stayed in dozens of hotels, micro-hotels, B&Bs, and hostels all over the world: from 0.5 star to 5 diamond. This was one of the most overrated hotel. No part of the hotel experience stood out as going above and beyond. If it weren't for the staff, This would feel like a 2 star. Not only was it overpriced, the nickel and diming of everything is definitely not a 4-star hotel experience.
Reviewed February 04, 2016

Alfred from Canada
Executive Queen
Stayed 1 night in December 2015
Awesome place!
We stayed here during our honeymoon and would come back in a heart beat!
Reviewed February 02, 2016

Benjamin from United States
Executive Deluxe Queen Bed
Stayed 2 nights in December 2015
Reviewed January 31, 2016

Jonas from Sweden
Business travelers
Deluxe Queen Room
Stayed 1 night in January 2016
City Graden Hotel Makati
Friendly staff, location, facilities
Location is good and easy with vale parking. Needs a touch up.
Reviewed January 30, 2016

John from United Kingdom
Superior Executive
Stayed 1 night in January 2016
Nice hotel but way overpriced
Reviewed January 25, 2016


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