Recent customer comments

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Very good



based on 1000 reviews
  • Cleanliness 7.3
  • Facilities 6.3
  • Location 8.9
  • Room comfort and quality 7.4
  • Service 7.3
  • Value for money 7.5
  • Food and dining 5.8
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Chen from Malaysia
Business traveler
Hotel Room
Stayed one night in May 2016
good stay
overall satisfy.
Reviewed August 11, 2016
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Joo from Malaysia
Couple
Hotel Room
Stayed 2 nights in July 2016
great location
great location, walking to free trams only 3 mins :)
Reviewed August 08, 2016
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paul from Australia
Group
2 Bedroom Apartment
Stayed 4 nights in July 2016
All good
All good
Reviewed August 04, 2016
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Jerome from Australia
Business traveler
Hotel Room
Stayed one night in July 2016
Good value for money
Location is fantastic in the middle of Little Bourke Street. Hotel is pretty old but you get what you pay for. thanks
Reviewed August 02, 2016
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Christopher from Australia
Business traveler
Studio
Stayed one night in July 2016
Overnight
Great staff and clean
Reviewed July 28, 2016
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Fanglin from China
Solo traveler
Studio
Stayed 4 nights in July 2016
must try
Perfect location, good service and cleaning.
Reviewed July 24, 2016
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Toh from Singapore
Group
Studio
Stayed 3 nights in July 2016
Basic hotel good for very short stopovers, not recommended for more than 2 days
The good: Excellent location, in the middle of the CBD, easy to get around, many good options around, with many highly recommended restaurants along the same street. The studio I stayed in had a well equipped kitchenette complete with stove, pots and pans, knives, and rock and wine glasses. The housekeeping staff were friendly and helpful (a lot nicer than the reception staff). The bad: Very thin walls and floors, I could hear my adjacent neighbours coming and going, and my upstairs neighbours walking around their room in shoes. I could also hear the activities in the alley next to the hotel. My experience: The reception staff are not the most friendly or helpful, depending on who you encounter. There was a female counter staff whom I approached to help call and confirm my airport transfer, which she gladly helped. Then on my last day I had realised I acceidently left 3 pieces of premium cheese in the fridge an hour after checking out, I called up the hotel knowing they usually clean the rooms only 1-2 hours after guests check out, but the male reception staff said food items are usually all thrown out, I asked if he could check with housekeeping and he said ok. A while later I went back to pick up my luggage and the same reception staff who answered my call repeated that all good items are usually thrown out. I asked if I could speak to the housekeeping staff, he replied I could if I liked. The housekeeping staff on my floor were very friendly and a male staff asked if my food items were sealed and I would like to look through the trash. He immediately led me to the trash that was gathered from my floor, where I recognized a bag from my room and found my cheeses. When my pick up seem to be running late, and my group approached the reception, the older male reception staff who just started his shift immediately declared that he was not the on who made the booking so he doesn't know anything. It was the same housekeeping staff who helped me out that assured
Reviewed July 22, 2016
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Feddy from Australia
Family with older children
Studio Apartment Twin
Stayed one night in July 2016
Credit Card
I am extremely upset with the behavior of the receptin staff by making a photocopy of my Credit Card without my permission, she explained that she require a copy as deposit, I told her this is personal information and request for the copy back, she REFUSED with an excuse that the paper also got peraonal information! !! WHAT A DOUBLE STANDARD.
Reviewed July 12, 2016
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Teeraporn from Thailand
Solo traveler
Hotel Room
Stayed one night in July 2016
You got what you paid for
Good location. That's all it has to offer. The hotel place is old.
Reviewed July 12, 2016
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jenyfer from Philippines
Solo traveler
Hotel Room
Stayed one night in June 2016
Over Rated
It's not what it looks on internet
Reviewed June 22, 2016
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