City Heart Motel

4 Spence Street, Warrnambool, Warrnambool, Australia, 3280 - See map
Free Wi-Fi
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City Heart Motel

"Owners very helpful ."

Steve - March 25, 2018

Standard Room - Guestroom City Heart Motel
Interior view City Heart Motel
Bathroom City Heart Motel
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Nearby landmarks
Warrnambool Physiotherapy Centre 140 m
Artz & Kay Pharmacy 240 m
Tower Hill Cemetery 390 m
Capital Cinema| Warrnambool 520 m
Capitol Cinema 530 m
Botanical Gardens 650 m
Cramer Street Playground 650 m
Warrnambool Independent Traders Market 680 m
The Artery 690 m
Warrnambool Botanic Gardens 720 m
8.6

Excellent

Location rating score

Excellent location
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Balcony/terrace

  • Garden

Value for money7.5
Location rating8.6
Nearest airportWarrnambool Airport (WMB)
Distance to airport9.5 km

Rooms available at City Heart Motel

Very good
Room comfort & quality
7.8
Family Room
Family Room
...
  • Room size: 25 m²/269 ft²
  • Balcony/terrace
  • 1 queen bed and 2 single be...
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Standard Room
Standard Room
...
  • Room size: 15 m²/161 ft²
  • Balcony/terrace
  • 1 queen bed
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Twin share
Twin share
...
  • Room size: 15 m²/161 ft²
  • Balcony/terrace
  • 1 single bed and 1 queen be...
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Standard Room (No Window,Area:14)
Standard Room (No Window,Area:14)
...
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    Twin Room (shared facilities)
    Twin Room (shared facilities)
    ...
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      Family Room (No Window,Area:14)
      Family Room (No Window,Area:14)
      ...
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        Room Assigned on Arrival
        Room Assigned on Arrival
        ...
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          Property ranking|Compared to 106 Warrnambool properties
          See all rankings
          Location score
          8.6/10
          Room comfort score
          7.8/10
          Service score
          8.5/10
          Room size
          18 sqm.
          Better than
          85
          %
          of Warrnambool properties
          Better than
          79
          %
          of Warrnambool properties
          Better than
          78
          %
          of Warrnambool properties
          Bigger than
          75
          %
          of Warrnambool properties
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          Overall rating:
          8.5
          Excellent
          776 reviews
          Cleanliness
          7.4
          Facilities
          7.0
          Location
          8.6
          Read all reviews >
          More about City Heart Motel

          More about City Heart Motel

          Conveniently located in Warrnambool, City Heart Motel is a great base from which to explore this vibrant city. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel offers easy access to the city's must-see destinations.

          City Heart Motel offers impeccable service and all the essential amenities to invigorate travelers. The hotel offers access to a vast array of services, including luggage storage, car park, airport transfer, family room, BBQ facilities.

          All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. The hotel offers many unique recreational opportunities such as garden. Whatever your reason for visiting Warrnambool, the City Heart Motel is the perfect venue for an exhilarating and exciting break away.

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          Most talked about facilities

          Breakfast
          2 mentions
          Housekeeping
          2 mentions

          What they offer

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          Nearest essentials

          Distances shown are straight-line distances on the map. Actual travel distances may vary.
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          Food and dining

          Breakfast options

          Continental
          Full English/Irish
          Gluten-free

          Property's guest policies

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          Some helpful facts

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          Reviews of City Heart Motel from real guests

          Overall rating
          8.5
          Excellent
          From 776 reviews
          9.0Service
          8.9Location
          8.6Cleanliness
          Agoda Reviews (33)Booking.com Reviews (743)
          Rating via Agoda7.7
          /
          10
          Very good
          Cleanliness7.4
          Facilities7.0
          Location8.6
          Room comfort and quality7.8
          Service8.3
          Value for money7.5
          High score for Warrnambool
          Rating
          9+ Exceptional (4)
          8-9 Excellent (6)
          7-8 Very Good (2)
          6-7 Good (1)
          <6 Below Expectation (7)
          Time of the year
          Mar - May (10)
          Jun - Aug (2)
          Sep - Nov (3)
          Dec - Feb (5)
          All guests (33)
          All room types

          Show reviews that mention 

          Showing 20 verified guest comments
          9.0
          Exceptional
          Paul from Australia
          Group
          Twin share
          Stayed 3 nights in April 2014

          Comfortable and peaceful”

          Comfortable clean rooms, good rates, free high speed wi-fi

          A friend and I were down for 3 days over the warrnambool racing carnival, and found the motel to be exactly what we needed. The rooms were neat and tidy, beds were very comfortable and although the bathroom was a little on the old side it was very clean. The weather during our stay was cold with it dropping down below 5 degrees overnight, but somehow the room stayed very warm without the need for a heater (which was supplied in the cupboard). The motel was nice and quiet overnight as well, which was great given how busy the town gets at this time. The motel is very well situated, being walking distance to almost all there is to see and do. Would definitely recommend the city heart to anyone needing a low cost, comfortable place to stay.

          Reviewed May 03, 2014
          4.0
          tracey from Australia
          Family with teens
          Family Room
          Stayed 1 night in July 2013

          boring, cheap, over-priced”

          leaving, leaving and leaving

          light bulb blown on wall light - only enough tea/coffe/sugar/milk for 2 people and i paid for 4 people, used cake of soap on the soap holder in the shower, car spot parking taken by another guest,not enough visitor literature about the hotel or the city so we didn't know what to do or how to get there, very outdated accomodation, overpricedfor the room, I need to come back to Warrnambool in August and September and I won't be staying there

          Reviewed July 24, 2013
          8.8
          Excellent
          Louis from Australia
          Couple
          Standard Room
          Stayed 1 night in December 2017

          Great place to stay for a night”

          Nice room and clean, the couple was really friendly and concern about our stay. The location is great, it was what we were looking for for a night before going to the Grampians.

          Reviewed December 29, 2017
          10.0
          Exceptional
          Melissa from Australia
          Family with teens
          Twin share
          Stayed 1 night in October 2019

          Central”

          Enjoyed our stay - room was clean and bed was comfy. Owners are very friendly and welcoming. Will definitely book again.

          Reviewed October 28, 2019
          10.0
          Exceptional
          Richard from Australia
          Couple
          Twin share
          Stayed 1 night in March 2013

          A great priced motel that was clean & comfortable ”

          flat screen TV, comfortable bed, friendly & helpful staff

          Clean, comfortable room with flat screen TV, friendly & helpful staff

          Reviewed April 05, 2013
          10.0
          Exceptional
          Barry from Australia
          Couple
          Standard Room
          Stayed 1 night in December 2017

          Exceptional”

          Lovely managers, lovely comfortable room’great location and value for money

          Reviewed January 02, 2018
          8.8
          Excellent
          Steve from Australia
          Couple
          Standard Room
          Stayed 1 night in March 2018

          Excellent”

          Centrally located . Owners very helpful . A Nice place to stay.

          Reviewed March 25, 2018
          10.0
          Exceptional
          Emma
          Couple
          Standard Room
          Stayed 1 night in March 2019

          Exceptional”

          The couple that run this place are fantastic!

          Reviewed March 18, 2019
          5.3
          Margaret from Australia
          Family with teens
          Family Room
          Stayed 1 night in November 2014

          Stay at City Heart”

          location and friendly staff on arrival

          The room was not quite as good as the pictures shown on line. The cleanliness could have been better. We were interrupted before actual check out time which I wasn't happy about. Bathroom needs a makeover very dated.

          Reviewed November 24, 2014
          5.6
          Alastair from Australia
          Family with teens
          Twin share
          Stayed 1 night in January 2021

          Above average”

          Location fine, cheap but can do better for the actual quality of the room, comfort of the bed and how modern the room was not.

          Reviewed January 12, 2021
          6.4
          Good
          Paul from Australia
          Couple
          Standard Room
          Stayed 3 nights in January 2016

          budget motel, close to CBD”

          total of 5 tea bags for the 4 days. 1 roll of toilet paper , empty box of tissues. but they did chang the sheets an make the bed once, no service on Sundays. had too got to office and shop for our own

          Reviewed February 04, 2016

          Paul, we service our rooms every day. The sheets are not changed every day for anyone until the morning of day 4, which obviously was done and you stated that. The condiments are also topped up everyday. As the owners, we are onsite as we live here, so why didnt you just ask for whatever you needed, we would be only too happy to assist. Its really not that hard.

          Responded December 04, 2017
          City Heart Motel
          9.0
          Exceptional
          craig from Australia
          Group
          Twin share
          Stayed 3 nights in May 2015

          Satisfactory”

          Good staff & clean

          No probs

          Reviewed May 12, 2015
          9.0
          Exceptional
          Herbie from Philippines
          Family with teens
          Family Room
          Stayed 1 night in April 2014

          pleaant”

          comfort,taff,quiet

          great

          Reviewed April 25, 2014
          4.4
          keith from Australia
          Business traveler
          Twin share
          Stayed 1 night in August 2016

          Not great”

          To have check out after 8.30 is of no use to business travellers. Also breakfast at 9 when paid for through Agoda with no communication of such is also useless to a traveller that needs to be on raid by 8

          Reviewed August 18, 2016

          Sorry Keith, I think you have reviewed the wrong Motel. Our checkout is 10am at the earliest. Breakfast is available at any time that you request.

          Responded December 04, 2017
          City Heart Motel
          4.4
          Margaux from Singapore
          Couple
          Standard Room
          Stayed 1 night in April 2017

          Nice stay”

          Nice hotel but very old and very expensive !!

          Reviewed April 17, 2017

          Hello Margaux, Thankyou for saying that our Motel is nice, we appreciate it. Our rates are usually much lower, however, as you were staying at a very busy time, the rate was much higher due to high demand. Our Motel still would have been one of the less expensive for that time of year. The Motel is 30 years old and is in line with the Budget theme. Our rooms are very clean and comfortable. The decor is lovely. The Motel is also in the central area. Easy to walk everywhere. Regards, Sue.

          Responded December 04, 2017
          City Heart Motel
          8.0
          Excellent
          LIPING from Australia
          Group
          Standard Room
          Stayed 1 night in September 2017

          good”

          good

          Reviewed September 13, 2017

          Thanks for the 8.....we are moving up in the world. Our rooms have been updated now and look great. Check out our website. We are still a budget Motel which is great value.

          Responded December 04, 2017
          City Heart Motel
          2.8
          Ivy from Philippines
          Couple
          Standard Room
          Stayed 1 night in December 2016

          no good”

          no hair dryer, dusty, we paid for room + breakfast and there's no breakfast.

          Reviewed December 29, 2016

          Our apologies as we do not provide breakfast over the busy Christmas Holiday period. The Hairdryer is under the cupboard in the bathroom. Our rooms are turned over every day at this time of year so if there was dust we apologise.

          Responded December 04, 2017
          City Heart Motel
          2.0
          Eyup from Australia
          Family with young children
          Standard Room
          Stayed 1 night in April 2017

          Horrible staff very rude ”

          Will not recommend to anybody

          Reviewed April 18, 2017

          We apologise for the staff.....we have no idea what happened in this case.

          Responded December 04, 2017
          City Heart Motel
          8.0
          Excellent
          Kelly from Australia
          Group
          Twin share
          Stayed 1 night in May 2013

          Great hotel, well looked after, very comfortable!”

          Comfort, location, price
          Reviewed May 14, 2013
          9.0
          Exceptional
          Pak from Malaysia
          Family with young children
          Standard Room
          Stayed 2 nights in March 2013

          Good value for money, close to everything”

          Shopping & dining convenience, proximity to places of tourist attractions, friendly staff
          Reviewed April 07, 2013
          This is a popular property. Don't miss out!

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