City Heart Motel
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8.6
Excellent
/10
(805 reviews)See what guests said
Housekeeping2
See map
8.6
Excellent
Location rating score
Excellent location
Parking
FREE
  • Lake Pertobe Adventure Playground1.45 km
  • 3.5-star Motel
    Free Wi-Fi

    City Heart Motel

    4 Spence Street, Warrnambool, Warrnambool, Australia, 3280 - See map
    "Nice room and clean, the couple was really friendly and concern about our stay."
    Louis - December 29, 2017
    Excellent service
    8.5 rating for service
    Very good comfort
    7.8 room quality and comfort
    Very good cleanliness
    7.5 rating for cleanliness
    Very good facilities on premise
    7.1 facilities on premise
    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Balcony/terrace

    • Garden

    Value for money7.5
    Location rating8.6
    Nearest airportWarrnambool Airport (WMB)
    Distance to airport9.5 km

    Rooms available at City Heart Motel

    7.8
    Very good
    Room comfort & quality
    Family Room
    Family Room
    ...
    • Room size: 25 m²/269 ft²
    • Balcony/terrace
    • 2 single beds and 1 queen b...
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    Standard Room
    Standard Room
    ...
    • Room size: 15 m²/161 ft²
    • Balcony/terrace
    • 1 queen bed
    Enter dates to see prices
    Twin share
    Twin share
    ...
    • Room size: 15 m²/161 ft²
    • Balcony/terrace
    • 1 single bed and 1 queen be...
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    Room Assigned on Arrival
    Room Assigned on Arrival
    ...
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      2 BEDS FOR NON-SMOKERS
      2 BEDS FOR NON-SMOKERS
      ...
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        Property ranking|Compared to 143 Warrnambool properties
        See all rankings
        Location score
        8.6/10
        Service score
        8.5/10
        Room comfort score
        7.8/10
        Room size
        18 sqm.
        Better than
        89
        %
        of Warrnambool properties
        Better than
        85
        %
        of Warrnambool properties
        Better than
        85
        %
        of Warrnambool properties
        Bigger than
        82
        %
        of Warrnambool properties
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        Overall rating:

        8.6

        Excellent
        805 reviews
        Cleanliness
        7.5
        Facilities
        7.1
        Location
        8.6
        Read all reviews >
        More about City Heart Motel

        More about City Heart Motel

        Conveniently located in Warrnambool, City Heart Motel is a great base from which to explore this vibrant city. From here, guests can enjoy easy access to all that the lively city has to offer. With its convenient location, the hotel offers easy access to the city's must-see destinations.

        City Heart Motel offers impeccable service and all the essential amenities to invigorate travelers. The hotel offers access to a vast array of services, including luggage storage, car park, airport transfer, family room, BBQ facilities.

        All guest accommodations feature thoughtful amenities to ensure an unparalleled sense of comfort. The hotel offers many unique recreational opportunities such as garden. Whatever your reason for visiting Warrnambool, the City Heart Motel is the perfect venue for an exhilarating and exciting break away.

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        Most talked about facilities

        Breakfast
        2 mentions
        Housekeeping
        2 mentions

        What they offer

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        Nearest essentials

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Food and dining

        Breakfast options

        Continental
        Full English/Irish
        Gluten-free

        What's nearby

        Distances shown are straight-line distances on the map. Actual travel distances may vary.
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        Property's guest policies

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        Some helpful facts

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        Reviews of City Heart Motel from real guests

        Overall rating
        8.6
        Excellent
        From 805 reviews
        9.1Service
        9.0Location
        8.7Cleanliness
        Agoda Reviews (31)Booking.com Reviews (774)
        Rating via Agoda7.8
        /
        10
        Very good
        Cleanliness7.5
        Facilities7.1
        Location8.6
        Room comfort and quality7.8
        Service8.5
        Value for money7.5
        High score for Warrnambool
        Rating
        9+ Exceptional (4)
        8-9 Excellent (6)
        7-8 Very Good (2)
        6-7 Good (1)
        <6 Below Expectation (6)
        Time of the year
        Mar - May (10)
        Jun - Aug (2)
        Sep - Nov (3)
        Dec - Feb (4)
        All guests (31)

        Show reviews that mention 

        Showing 19 verified guest comments
        10.0
        Exceptional
        Melissa from Australia
        Family with teens
        Twin share
        Stayed 1 night in October 2019

        Central”

        Enjoyed our stay - room was clean and bed was comfy. Owners are very friendly and welcoming. Will definitely book again.

        Reviewed October 28, 2019
        10.0
        Exceptional
        Emma
        Couple
        Standard Room
        Stayed 1 night in March 2019

        Exceptional”

        The couple that run this place are fantastic!

        Reviewed March 18, 2019
        8.8
        Excellent
        Steve from Australia
        Couple
        Standard Room
        Stayed 1 night in March 2018

        Excellent”

        Centrally located . Owners very helpful . A Nice place to stay.

        Reviewed March 25, 2018
        10.0
        Exceptional
        Barry from Australia
        Couple
        Standard Room
        Stayed 1 night in December 2017

        Exceptional”

        Lovely managers, lovely comfortable room’great location and value for money

        Reviewed January 02, 2018
        8.8
        Excellent
        Louis from Australia
        Couple
        Standard Room
        Stayed 1 night in December 2017

        Great place to stay for a night”

        Nice room and clean, the couple was really friendly and concern about our stay. The location is great, it was what we were looking for for a night before going to the Grampians.

        Reviewed December 29, 2017
        8.0
        Excellent
        LIPING from Australia
        Group
        Standard Room
        Stayed 1 night in September 2017

        good”

        good

        Reviewed September 13, 2017

        Thanks for the 8.....we are moving up in the world. Our rooms have been updated now and look great. Check out our website. We are still a budget Motel which is great value.

        Responded December 04, 2017
        City Heart Motel
        2.0
        Eyup from Australia
        Family with young children
        Standard Room
        Stayed 1 night in April 2017

        Horrible staff very rude ”

        Will not recommend to anybody

        Reviewed April 18, 2017

        We apologise for the staff.....we have no idea what happened in this case.

        Responded December 04, 2017
        City Heart Motel
        4.4
        Margaux from Singapore
        Couple
        Standard Room
        Stayed 1 night in April 2017

        Nice stay”

        Nice hotel but very old and very expensive !!

        Reviewed April 17, 2017

        Hello Margaux, Thankyou for saying that our Motel is nice, we appreciate it. Our rates are usually much lower, however, as you were staying at a very busy time, the rate was much higher due to high demand. Our Motel still would have been one of the less expensive for that time of year. The Motel is 30 years old and is in line with the Budget theme. Our rooms are very clean and comfortable. The decor is lovely. The Motel is also in the central area. Easy to walk everywhere. Regards, Sue.

        Responded December 04, 2017
        City Heart Motel
        2.8
        Ivy from Philippines
        Couple
        Standard Room
        Stayed 1 night in December 2016

        no good”

        no hair dryer, dusty, we paid for room + breakfast and there's no breakfast.

        Reviewed December 29, 2016

        Our apologies as we do not provide breakfast over the busy Christmas Holiday period. The Hairdryer is under the cupboard in the bathroom. Our rooms are turned over every day at this time of year so if there was dust we apologise.

        Responded December 04, 2017
        City Heart Motel
        4.4
        keith from Australia
        Business traveler
        Twin share
        Stayed 1 night in August 2016

        Not great”

        To have check out after 8.30 is of no use to business travellers. Also breakfast at 9 when paid for through Agoda with no communication of such is also useless to a traveller that needs to be on raid by 8

        Reviewed August 18, 2016

        Sorry Keith, I think you have reviewed the wrong Motel. Our checkout is 10am at the earliest. Breakfast is available at any time that you request.

        Responded December 04, 2017
        City Heart Motel
        6.4
        Good
        Paul from Australia
        Couple
        Standard Room
        Stayed 3 nights in January 2016

        budget motel, close to CBD”

        total of 5 tea bags for the 4 days. 1 roll of toilet paper , empty box of tissues. but they did chang the sheets an make the bed once, no service on Sundays. had too got to office and shop for our own

        Reviewed February 04, 2016

        Paul, we service our rooms every day. The sheets are not changed every day for anyone until the morning of day 4, which obviously was done and you stated that. The condiments are also topped up everyday. As the owners, we are onsite as we live here, so why didnt you just ask for whatever you needed, we would be only too happy to assist. Its really not that hard.

        Responded December 04, 2017
        City Heart Motel
        9.0
        Exceptional
        craig from Australia
        Group
        Twin share
        Stayed 3 nights in May 2015

        Satisfactory”

        Good staff & clean

        No probs

        Reviewed May 12, 2015
        5.3
        Margaret from Australia
        Family with teens
        Family Room
        Stayed 1 night in November 2014

        Stay at City Heart”

        location and friendly staff on arrival

        The room was not quite as good as the pictures shown on line. The cleanliness could have been better. We were interrupted before actual check out time which I wasn't happy about. Bathroom needs a makeover very dated.

        Reviewed November 24, 2014
        9.0
        Exceptional
        Paul from Australia
        Group
        Twin share
        Stayed 3 nights in April 2014

        Comfortable and peaceful”

        Comfortable clean rooms, good rates, free high speed wi-fi

        A friend and I were down for 3 days over the warrnambool racing carnival, and found the motel to be exactly what we needed. The rooms were neat and tidy, beds were very comfortable and although the bathroom was a little on the old side it was very clean. The weather during our stay was cold with it dropping down below 5 degrees overnight, but somehow the room stayed very warm without the need for a heater (which was supplied in the cupboard). The motel was nice and quiet overnight as well, which was great given how busy the town gets at this time. The motel is very well situated, being walking distance to almost all there is to see and do. Would definitely recommend the city heart to anyone needing a low cost, comfortable place to stay.

        Reviewed May 03, 2014
        9.0
        Exceptional
        Herbie from Philippines
        Family with teens
        Family Room
        Stayed 1 night in April 2014

        pleaant”

        comfort,taff,quiet

        great

        Reviewed April 25, 2014
        4.0
        tracey from Australia
        Family with teens
        Family Room
        Stayed 1 night in July 2013

        boring, cheap, over-priced”

        leaving, leaving and leaving

        light bulb blown on wall light - only enough tea/coffe/sugar/milk for 2 people and i paid for 4 people, used cake of soap on the soap holder in the shower, car spot parking taken by another guest,not enough visitor literature about the hotel or the city so we didn't know what to do or how to get there, very outdated accomodation, overpricedfor the room, I need to come back to Warrnambool in August and September and I won't be staying there

        Reviewed July 24, 2013
        8.0
        Excellent
        Kelly from Australia
        Group
        Twin share
        Stayed 1 night in May 2013

        Great hotel, well looked after, very comfortable!”

        Comfort, location, price
        Reviewed May 14, 2013
        9.0
        Exceptional
        Pak from Malaysia
        Family with young children
        Standard Room
        Stayed 2 nights in March 2013

        Good value for money, close to everything”

        Shopping & dining convenience, proximity to places of tourist attractions, friendly staff
        Reviewed April 07, 2013
        10.0
        Exceptional
        Richard from Australia
        Couple
        Twin share
        Stayed 1 night in March 2013

        A great priced motel that was clean & comfortable ”

        flat screen TV, comfortable bed, friendly & helpful staff

        Clean, comfortable room with flat screen TV, friendly & helpful staff

        Reviewed April 05, 2013
        This is a popular property. Don't miss out!

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        City Heart Motel
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        • Excellent location
        • Lake Pertobe Adventure Playground
        • Warrnambool Train Station is within 1.05 km