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City of Dreams - The Countdown Hotel
City of Dreams - The Countdown Hotel
City of Dreams - The Countdown Hotel
City of Dreams - The Countdown Hotel
City of Dreams - The Countdown Hotel
City of Dreams - The Countdown Hotel
City of Dreams - The Countdown Hotel

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8.7

Excellent

6,890 reviews

6,890 reviews

Housekeeping140
View72
Swimming Pool18
See map

8.9

Excellent

Location rating score

Excellent location
Exceptional for walking
Parking
FREE
Walkable places
The Shoppes at Cotai Sands Central

120 m

Dragone Show

120 m

Cubic Club

200 m

Hard Rock Hotel

200 m

Taboo Show

200 m

Popular landmarks
Casino at Venetian Macao

540 m

Macau Tower Convention & Entertainment Centre

4.5 km

Macao Museum

4.6 km

Grand Lisboa Casino

5.1 km

St. Dominic's Church

5.1 km

Closest landmarks
Sands Cotai Central Casino

370 m

Planet J

380 m

Plaza Casino

420 m

Grado 'Mini' Golf

420 m

DFS Garlleria

440 m

City of Dreams - The Countdown Hotel

Estrada do Istmo, Cotai, Macau, Macau SAR, China - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Cotai part of Macau, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Ruins of St. Paul's. Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Sparkling clean

440 meters to public transportation

Front desk [24-hour]

Free airport transfer

Excellent breakfast

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit

Facilities

Front desk [24-hour]

Valet parking

Shuttle service

Complimentary WIFi in all rooms

Exercise area

Swimming pool [outdoor]

Check-in/out [express]

Luggage storage

Your dates are popular among travelersUsers are booking a place in Macau every 6 minutes on Agoda.com
Value for money8.5
Distance to city center2 km
Location rating8.9
Nearest airportMacau International Airport (MFM) - Macau SAR, China
Distance to airport1.5 km

Rooms available at City of Dreams - The Countdown Hotel

Excellent
Room comfort & quality

8.8

The Countdown Deluxe Suite
...
  • Room size: 80 m²/861 ft²
  • City view
  • 1 king bed
Enter dates to see prices
The Countdown Corner Suite
...
  • Room size: 49 m²/527 ft²
  • City view
  • 1 king bed & 1 sofa bed
Enter dates to see prices
The Countdown Twin Room with 2 Queen Beds
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 queen beds
Enter dates to see prices
The Countdown Standard King Room
...
  • Room size: 32 m²/344 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Suite
...
  • Room size: 54 m²/581 ft²
  • Non-smoking
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Suite
...
  • Room size: 54 m²/581 ft²
  • Non-smoking
Enter dates to see prices
Standard King Bed
...
  • Room size: 31 m²/334 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Standard King Bed
...
  • Room size: 31 m²/334 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Deluxe Suite
...
  • Room size: 80 m²/861 ft²
  • Shower
Enter dates to see prices
Corner Suite
...
  • Room size: 49 m²/527 ft²
  • Shower
Enter dates to see prices

Frequently asked questions

Does City of Dreams - The Countdown Hotel have a hot tub?

City of Dreams - The Countdown Hotel does not have a hot tub.

What time is check-in and check-out at City of Dreams - The Countdown Hotel?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to City of Dreams - The Countdown Hotel?

A stay at City of Dreams - The Countdown Hotel also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, City of Dreams - The Countdown Hotel has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Macau with private transportation, the hotel can arrange taxi service.

Is breakfast offered at City of Dreams - The Countdown Hotel?

Wake up to a great buffet breakfast at City of Dreams - The Countdown Hotel.

What are my dining options at City of Dreams - The Countdown Hotel?

City of Dreams - The Countdown Hotel features 2 on-site restaurants for your dining convenience. You can pick and choose from a wide array of cuisines including international and western. Dishes are served in a la carte and buffet during opening hours.

What is the smoking policy at City of Dreams - The Countdown Hotel?

City of Dreams - The Countdown Hotel does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to City of Dreams - The Countdown Hotel?

The closest train, metro, or bus station to City of Dreams - The Countdown Hotel is Cotai East Station, 410 m away.

What restaurants are nearby City of Dreams - The Countdown Hotel?

Restaurants including Golden Pavilion, The Bar at The Countdown and Treasure Paradise are popular in City of Dreams - The Countdown Hotel’s neighborhood which is known as Cotai.

What popular shopping places are close to City of Dreams - The Countdown Hotel?

Shopping options in City of Dreams - The Countdown Hotel’s Cotai neighborhood include Fortune Diamond (Galaxy Macau), The Shoppes at Cotai Sands Central and Hard Rock Hotel.

What are popular attractions near City of Dreams - The Countdown Hotel?

Guests at City of Dreams - The Countdown Hotel can easily visit Eiffel Tower Experience at Parisian Macau, Skycab Cable Car (Wynn Palace) and Fortune Diamond at Galaxy Macau located in the Cotai area.

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Explore the neighborhood

What people love about City of Dreams - The Countdown Hotel

  • 8.4

    Excellent
    Cleanliness

    "Clean and nice service."

    CHEK

    |

    March 19, 2021

  • 8.4

    Excellent

    "Nice and well run"

    Wong

    |

    January 12, 2021

  • 8.4

    Excellent

    "Great to stay here"

    Wong

    |

    January 12, 2021

Property ranking|Compared to 93 Macau properties
See all rankings
Room comfort score
8.8/10
Location score
9/10
Value for money score
8.5/10
Service score
8.9/10
Better than
88
%
of Macau properties
Better than
87
%
of Macau properties
Better than
84
%
of Macau properties
Better than
82
%
of Macau properties
Overall rating:

8.7

Excellent
6,890 reviews
Cleanliness
9.0
Facilities
8.5
Location
8.9
Read all reviews >
What travelers say they love:
Easy to go Venetian hotel and Parisian hotel.
Yuna from South Korea
Family with older children
More about City of Dreams - The Countdown Hotel

More about City of Dreams - The Countdown Hotel

City of Dreams - The Countdown Hotel

When you are looking for comfortable and convenient accommodations in Macau, make City of Dreams - The Countdown Hotel your home away from home. A stay at City of Dreams - The Countdown Hotel ensures an easy access to the lively city and all of its wonders. The true local flavors and culture of Macau are yours with a stay at City of Dreams - The Countdown Hotel, located just 5.9 km from the famous Ruins of St. Paul's.
The superior services and facilities offered at City of Dreams - The Countdown Hotel will make for a memorable stay. Stay connected throughout your stay with free internet access provided. Your explorations of Macau can be assisted with taxi and shuttle services available. Parking is provided free of charge for guests.
You'll have no problem planning out your days and transportation needs with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. The hotel's ticket service and tours can even help you book tickets and reservations for entertainment and explorations. Wear your favorite outfits again and again thanks to the dry cleaning service and laundry service offered at City of Dreams - The Countdown Hotel. In-room conveniences such as 24-hour room service, room service and daily housekeeping will make staying in a great choice.
You can also get small travel items and sundries at the convenience stores without having to leave the City of Dreams - The Countdown Hotel. The hotel is entirely non-smoking. Smoking may only take place in restricted designated areas.
Guests are guaranteed a comfortable stay while at City of Dreams - The Countdown Hotel. To enhance your stay, some rooms at the hotel come with linen service, blackout curtains and air conditioning. The hotel's in-room entertainment is second to none, with daily newspaper, television, in-room video streaming and cable TV provided to guests in select rooms. You may be assured to know that a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are available in some select rooms.
You can stay fresh and clean with a hair dryer, toiletries, bathrobes and towels provided in some of the guest bathrooms.


Dining and things to do

Wake up with no worries at City of Dreams - The Countdown Hotel, where breakfast can be provided in house. What's better than a good cup of coffee? Start every vacation day at the hotel with an energizing cup of quality coffee. Throughout your stay, choose from a variety of delicious dining options at the hotel. Once there, be sure to check out bar, nightclub and casino for some in-house nighttime fun.
Vending machines are on 24 hours a day, so you can grab a snack at any time of day or night.
Never let a day go wasted when you're at City of Dreams - The Countdown Hotel with all the activities and facilities provided. Warm up at the end of the day with a visit to the massage, spa and sauna. The many offerings at City of Dreams - The Countdown Hotel ensures you'll have plenty to do during your stay. No vacation is complete without a refreshing jump into the pool. The poolside bar at City of Dreams - The Countdown Hotel gives you a great reason to spend more time in your swimsuit.
With the hotel's fitness facility, you can either get in your daily workout, or just sweat out your jet lag. No need to go anywhere after dinner -- play with friends or family at the games room. You can find a perfect memento of your trip, or grab some simple travel supplies at the shops and souvenir shops.


Around the property

Venture outside City of Dreams - The Countdown Hotel and explore Macau during your stay. Try your luck at Casino at Venetian Macao located 540 m away where various games of chance are available for adults. Just don’t bet more than you can afford to lose.


Reasons to stay here

Verified reviews for this hotel's food and dining options score it better than 86% of accommodations in the city.
Travelers who stayed here really appreciated the location, scoring it better than 87% of the city's other options.
This accommodation beats more than 88% of competition in the city on room comfort.

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Amenities and facilities
Excellent
Facilities

8.5

Most talked about facilities

Housekeeping

185 mentions

Swimming Pool

79 mentions

Food & Dining

54 mentions

Breakfast

49 mentions

Languages spoken

  • English
  • Chinese [Cantonese]
  • Chinese [Mandarin]

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Wi-Fi in public areas

Things to do, ways to relax

  • Casino
  • Exercise area
  • Game room
  • Massage
  • Nightclub
  • Sauna
  • Spa
  • Swimming pool [outdoor]
  • Ticket services
  • Tours

Cleanliness and safety

  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Safe dining setup
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Poolside bar
  • Restaurants
  • Room service [24-hour]
  • Vending machine

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Convenience store
  • Currency conversion service
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Gift/souvenir shop
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Family room
  • Playground

Land sports

  • Golf course (within 3 km)

Access

  • Check-in/out [express]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [free of charge]
  • Car park [on-site]
  • Car power charging station
  • Shuttle service
  • Taxi service
  • Valet parking

Available in all rooms

  • A/C
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Coffee/tea machine
  • Complimentary drinking water
  • Daily newspaper
  • Hair dryer
  • Iron and ironing board
  • LAN Internet in room [free]
  • Lock box in room
  • Mini bar
  • Non-smoking
  • Phone
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Toiletries
  • Wi-Fi [complimentary]
Location
Estrada do Istmo, Cotai, Macau, Macau SAR, China
Excellent
Location

8.9

Airports

  • Macau International Airport (MFM) - Macau SAR, China
    1.5 km 6 min drive
  • Zhuhai Jinwan Airport (ZUH) - China
    25.2 km

Public transportation

  • Cotai East Station
    420 m
  • MUST Station
    710 m

Hospital or clinic

  • American Dental
    1.1 km

Convenience store

  • On-site

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Casino at Venetian Macao
    540 m
  • Macau Tower Convention & Entertainment Centre
    4.5 km
  • Macao Museum
    4.6 km
  • Grand Lisboa Casino
    5.1 km
  • St. Dominic's Church
    5.1 km
  • A-Ma Temple
    5.4 km
  • Senado Square
    5.6 km
  • Historic Centre of Macau
    5.6 km
  • Monte Forte (Fortaleza do Monte)
    5.8 km
  • Ruins of St. Paul's
    6.0 km

Nearby landmarks

  • The Shoppes at Cotai Sands Central
    120 m
  • Dragone Show
    120 m
  • Cubic Club
    200 m
  • Hard Rock Hotel
    200 m
  • Taboo Show
    200 m
  • City of Dreams Casino
    200 m
  • Cotai Strip Resorts
    220 m
  • Kids Cavern (Cotai Sands Central)
    270 m
  • The House of Dancing Water
    280 m
  • The Spectacle (MGM Cotai)
    350 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Request for a room with a different bedding type than what is stated in the booking confirmation is subject to availability upon check-in. A daily supplement charge shall be paid.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until11:00

Getting around

  • Airport transfer fee0 MOP
  • Distance from city center2 km
  • Travel time to airport (minutes)10

The property

  • Non-smoking rooms/floorsyes
  • Number of bars/lounges3
  • Number of floors30
  • Number of restaurants2
  • Number of rooms 326
  • Room voltage220
Property announcements

The Dine and Stay package offers food and beverage credit value of MOP 400.

The Swimming Pool is undergoing maintenance from August 27, 2020, until further notice.

Reviews of City of Dreams - The Countdown Hotel from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness9.0
Facilities8.5
Location8.9
Room comfort and quality8.8
Service8.9
Value for money8.5
High score for Macau
Rating
9+ Exceptional (1,810)
8-9 Excellent (816)
7-8 Very Good (760)
6-7 Good (191)
<6 Below Expectation (200)
Time of the year
Mar - May (849)
Jun - Aug (846)
Sep - Nov (1,052)
Dec - Feb (1,030)
All guests (6,890)
All room types
All languages

Show reviews that mention 

Showing 3,777 verified guest comments
12345
10.0
Exceptional
Wensi from Singapore
Couple
The Countdown Standard King Room
Stayed 1 night in January 2013

Great location, spacious room”

Huge room, good service, good location

my boyfriend and i had a 1 night stay in this lovely hotel. when we first arrived at the hotel we were greeted warmly but i noticed that the lobby was really empty - we would have no place to sit if we needed to wait to check in. the hotel is very new and the room was really big. the bed was very comfortable and the decor of the room was modern. interestingly there's a small counter for you to mix your drinks and small bottles of alcohol are provided (not complimentary, of course). the hotel (or rather city of dreams beside the hotel) provides free shuttle bus service to many other hotels/casinos and the macau island. you almost do not need to spend any money on transport in macau. overall our stay was very pleasant and the hotel staff were warm and helpful. we would definitely stay at hard rock again if we were to return to macau.

Reviewed January 17, 2013

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9.7
Exceptional
WAN from Malaysia
Group
The Countdown Twin Room with 2 Queen Beds
Stayed 1 night in September 2011

Nice Hotel”

Free shuttle bus

a hotel with attitude, hard rock hotel macau entertains guests' dreams of a rock 'n' roll lifestyle. the place for parties and entertainment, guests can take in the stunning views of city of dreams, relax with new friends, or soak in the atmosphere of the wave pool bar. it's 24-7 indulgence and everyone's invited. rock star living spaces that redefine the hotel experience, featuring amazing views, regionally influenced design, and the latest innovations in comfort and technology. located at city of dreams, asia's newest and brightest entertainment experience, hard rock hotel macau is the place to be.

Reviewed September 27, 2011

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9.0
Exceptional
Kate from Singapore
Group
The Countdown Standard King Room
Stayed 1 night in August 2012

Hotel with a great show - House of Dancing Water”

Close to all the newest hotels in Macau.

hotel is located on cotai which is close to all the latest hotels in macau. hard rock which is part of city of dream, housed a interesting great show - house of dancing water. shouldn't miss it if you are in macau. there are regular shuttle bus services to bring to certain parts of macau which is very convenience. hotel room is spacious and comfortable, staff services are good too. no complains!

Reviewed September 08, 2012

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9.0
Exceptional
Wayne from Canada
Couple
The Countdown Standard King Room
Stayed 1 night in October 2012

Great location, beautiful, clean, great staff”

Located in City of Dreams, clean, friendly english speaking staff

This is a great hotel. All staff were very friendly, and spoke english. Prior to staying at the hotel, they answered the questions that I had via email--communication was great. Our room was beautiful, spacious and very clean. The hotel is decorated in a rock/musical theme. Located in the City of Dreams, the hotel is beautiful when lit up at night, and also in the day. The hotel is close many shops without having to go outside. The Venetian Macao is a five minute walk away. Conveniently accessable by free shuttle. Our stay at this hotel was extremely enjoyable, and one of the highlights of our trip to Macau. I would stay here again.

Reviewed November 02, 2012

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9.0
Exceptional
Jason from Malaysia
Group
The Countdown Standard King Room
Stayed 1 night in August 2012

Lovely Hotel with Great Location”

Clean,Spacious,Easily Accessible

the room i stayed in was very clean and spacious. the staff was very helpful in all my needs. however i must say that if you are looking for a hotel with a nice view of the scenery in macau, this is not the place. the hotel is conveniently located within city of dreams which is a shopping mall so everything you need is very easy to get. they have shuttles to send you to all the tourist hotspots so you would not worry about taking taxi or bus. the hotel is just opposite of the venetian hotel so you can just walk over or you may take one of the shuttle and go over. staying in this hotel have a plus point because you may go to watch the house of dancing water easily and book your ticket from the concierge. there is another 360 degree dragon show free for guest of this hotel. staying in this hotel helps u save a lot of money and the staffs are very helpful as well.

Reviewed August 15, 2012

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10.0
Exceptional
Joelle from Mauritius
Couple
The Countdown Standard King Room
Stayed 3 nights in November 2019

Great holidays in city of dreams”

It will always be a memorable holidays for us for having celebrating our 5th wedding anniversary at the countdown hotel 😍 Very nice & clean hotel with a hot swimming pool & jacuzzi in the center of the city of dreams😍 All the hotels & casinos are all near by walking 5-10 min. Bradley the pool guy was very nice & gave us good advice for restaurant😊 For sure will come back one day and will recommend friends & family. Joelle ( Mauritius Island )

Reviewed November 23, 2019

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Dear Joelle, Happy 5th Wedding Anniversary! Thank you very much for taking time to share your memorable experience with us! We are very delighted to read that you are very satisfied with our hotel condition & cleanliness, facilities, hotel location as well as the service provided by our team members! We look so much forward to welcoming you back to our hotel in the near future!

Responded December 02, 2019
City of Dreams - The Countdown Hotel
10.0
Exceptional
tinawati from Indonesia
Family with young children
The Countdown Twin Room with 2 Queen Beds
Stayed 2 nights in January 2019

Great hotel with great view”

Countdown hotel was former of hardrock hotel. It located in the city of dream area. Lucky us we got the view of venetian hotel and very specious room. Defintely gonna book this hotel again when we came to macau again. Very recommended

Reviewed January 06, 2019

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Dear tinawati, Thank you very much for taking time to share your experience with us! We are very thrilled to hear that you are very satisfied with our hotel location, room view as well as room condition! Thank you for recommending our hotel to other guests! We look forward to see you again in a near future!

Responded January 14, 2019
City of Dreams - The Countdown Hotel
9.7
Exceptional
Simon from Malaysia
Business traveler
The Countdown Standard King Room
Stayed 1 night in November 2012

stylish hotel with good service”

a lot of power socket for all my gadgets

Stylish Hotel Staff: All hotel are dressed very stylish and neat that makes me feel young. They are very friendly to guide what can I do nearby the hotel, what is the best route for free bus shuttle. Room Facilities: The room is facilitated with everything that I need as a traveller. For me, there at least 4 power sockets that allow me to charge my laptop, tablet and 2 hand phones at the same time Overall: Within walking distance, I can with Macau City of Dreams which there are a lot of entertainment such as some free laser light show, fabulous house of water performance and very good selection of branded goods and of course my favourite Rock Shop

Reviewed December 02, 2012

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10.0
Exceptional
Joanne from United States
Couple
The Countdown Corner Suite
Stayed 3 nights in April 2017

A fantastic reunion”

We had a blast @ the Hard Rock Hotel. We had a roomy, cozy corner suite with a spectacular view of the Venetian & surrounding canal, palazzo, Marco square & Rialto Bridge. There are awide variety of international cuisines -- we feasted on dumplings, pigs knucles, tapas, paella, sushi, udon, BBQ ribs, and dim sum. It is so much fun to walk around & view all the music paraphernalia. Each floor has a star, and we were fortunate to get the iconic David Bowie! There is shopping galore, with all the latest -- I was able to see the latest Longchamp Sakura bags. Our excursion to the Portuguese was soundly rained out, but we were happy to listen to the potter patter of the rain as we got a couples massage. Honestly it was one of the best hot stone massages I've ever had! So relaxing to have hot stones melt away the tension in my muscles. Absolutely heavenly. And of course, spent hours in the fun, fun, fun casino -- lots & lots of Chinese slots in the City of Dreams. Be sure to join Hard Rock Rewards in one of the shops, and City of Dreams in the casino. Was our best vacation in 38 years together!

Reviewed April 29, 2017

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Dear Joanne, Thank you very much for taking time to share your fantastic experience as well as compliments with us! We are very thrilled to hear that you had your best vacation during your stay with us and you like our room condition & view, F&B outlets, The Boulevard, the massage at our spa! We look forward to see you again!

Responded July 26, 2017
City of Dreams - The Countdown Hotel
10.0
Exceptional
ROSAL from Philippines
Couple
The Countdown Standard King Room
Stayed 1 night in August 2012

our best hotel in Macau!”

located in City of Dreams which offers not only casinos but amazing shows, shopping galore and dining is great!

Stayed in different types of hotel but Hard rock hotel is by far our best hotel in Macau! Situated in City of Dreams which offers not only casino but also shows like house of dancing water (splendid!)and the bubble show: dragon treasure show( amazing experience!). The scent inside is so sweet that you wouldn't want to go out. The gym, jacuzzi and pool makes us smile all through out our stay in Hard Rock. Nicky the Filipino staff helps and serve us with a smile and makes us feel comfortable. Will surely stay here again when we visit the lovely Macau.

Reviewed August 26, 2012

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9.2
Exceptional
Mary from Philippines
Couple
The Countdown Standard King Room
Stayed 2 nights in January 2018

Nice room and nice staff”

It was our second time to visit the hotel. We were actually staying at Holiday Inn Cotai for two days where I am a member of IHG but decided to transfer to The Countdown Hotel because I liked the room on our last stay. Check in and check out was a breeze. The room was nice and clean as in our previous stay. The only thing I guess I can comment is the absence of bidet in the comfort room. But overall, everything was fine. And maybe in our next visit, we will be given the same side/wing of the room as that our first stay.

Reviewed January 16, 2018

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Dear Mary, First of all, welcome back to our hotel and thank you very much for taking time to share your experience with us! We are very thrilled to hear that you are very satisfied with the check-in/out process, room condition & cleanliness! For your feedback, we will share with our Management Team for further consideration or improvement. We look forward to see you again very soon!

Responded January 18, 2018
City of Dreams - The Countdown Hotel
9.7
Exceptional
Puay from Singapore
Group
The Countdown Standard King Room
Stayed 1 night in August 2012

Great hotel with friendly service ”

Unique features and it is link to City of Dreams

Large, clean room with great service. Hotel is link to City of Dreams. City of dream provide complementary shuttle services to the other side of Macau. From hard rock hotel to the free shuttles is only about 5mins walk. On the 2nd floor of the htel is Club Cubie, the most pretige bar in Macau. Party till you are tired and then head to your room. Everything is so convenient.

Reviewed August 13, 2012

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9.0
Exceptional
George from United Kingdom
Couple
The Countdown Standard King Room
Stayed 2 nights in October 2011

Fun hotel, friendly service and good location ”

The shuttle bus service to all places is excellent.

We arrived at Macao airport and had some difficulty finding the shuttle bus driver for the City of Dreams bus - I think he was sleeping somewhere in the bus but he eventually woke and took us to the hotel! The reception staff were very friendly and efficient, the room very comfortable, not too big, but quite adequate with a well designed bathroom and separate loo which was nice. The "R" Cafe/bar staff were very friendly too and we had an excellent late lunch there. The shopping areas, other hotels, food outlets and of course casino are all easily and freely accessible. My only criticism is that there is nowhere to sit in any of the hotel lobbies or the shopping malls. You have to go into a restaurant or cafe to find a seat or stool - I am not a gambler so did not go and sit in the casino where there were plenty of seats at gaming tables and "fruit-machines"! Breakfast (not included in our package) was adequate and maybe not particularly good value, but again, the service was very friendly and efficient. A very pleasant two night stay.

Reviewed October 18, 2011

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8.7
Excellent
Say from Malaysia
Family with young children
The Countdown Standard King Room
Stayed 1 night in November 2012

Great room”

Very comfortable room

This is my 1st time in Macau, and Hard Rock Hotel really gave me great experience in Macau. The room is huge with great view, the staffs are very friendly and helpful. There is shuttle bus connected to everywhere (e.g. airport, ferry terminal, tourist spots, etc), very convenience, you just need to look for "City of Dream" counter. Free wifi with exellence speed. If needed, you can ask for late checkout, the staff is very helpful to check the possibility. The only issue is, there is only 1 convenience store, and everything are very costly, may be 2x or 3x compare to outside (city). So be best practise is tobuy whatever you need before you return to Hard Rock Hotel.

Reviewed November 12, 2012

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9.3
Exceptional
Adithya from India
Group
The Countdown Standard King Room
Stayed 1 night in December 2012

Lovely American hotel with friendly staff”

Free Internet, great rooms, fantastic view

Loved this place. Helped settle in to a new place by providing a comfortable American environment with a local Chinese flavour. Free Internet helped plan out days before stepping out. Use "city of dreams" bus for pick up from airport (no queue for pick up - waiting time is a problem only for venetian hotel). In summary - if you're in Macau for multiple days stay here for a few reasonably priced nights and settle in then explore a more high end hotel for a night or two before you leave.

Reviewed December 27, 2012

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10.0
Exceptional
Helen from Singapore
Family with young children
The Countdown Standard King Room
Stayed 1 night in August 2012

Lovely Hotel with all best facility”

Lovely Hotel with all best facility

I was so pleased staying in HardRock Hotel. The room is huge, with very big full height window. My room was on the 28 floor, the scenery is wonderful. The bathroom has a tub, with all the amenity. Hardrock Hotel is one of the City Of Dream group. They provide shuttle bus to anyplace in Macau, including airport and ferry port, and the best thing is FREE.. Really want to stay in Hard Rock some other time.

Reviewed September 10, 2012

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9.6
Exceptional
Rachel from Philippines
Couple
The Countdown Standard King Room
Stayed 2 nights in August 2016

Will Stay Here Again If I Get to Travel to Macau Again”

Room was spacious and location was great - only a street away from The Venetian. Accommodation is highly recommended because we were able to get the room at a cheaper rate compared to a much smaller room in Hong Kong. Free bus around Macau was very convenient because travelling around the public bus was hard due to lack of English signs. As expected, food around the City of Dreams area were expensive but good nonetheless. Since it was Hard Rock, there was radio in the swimming pool that you can hear while swimming underwater. It was cool.

Reviewed January 23, 2017

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8.8
Excellent
Ismail from Indonesia
Couple
The Countdown Standard King Room
Stayed 1 night in April 2016

Will be back again!”

What a great experience to stay at this hotel. Everything is good, and this hotel was located very near to The Venetian Macau. You can walk through City Dream Mall and cross to The Venetian Macau. Staff wsa very helpfull, good in english, and friendly. We book for King size Room, and we don't disappoint. If you want to go to sight seeing, you can used free shuttle bus from City Dream Mall. Sure, we will back again to this Hotel!

Reviewed April 26, 2016

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8.7
Excellent
Sandra from Canada
Family with young children
Stayed 4 nights in October 2012

Great hotel and big room!”

Got the hotel on a promotion so received a great package. Large 2 queen room with breakfast and internet. They also threw in $ vouchers to use in the hotel which was great!

We loved our stay at the Hard Rock Macau. The hotel is situated in the City of Dreams. There was shuttle buses outside that went to all the big hotels and other areas of Macau. They were free of charge so it was great to hop on when we wanted to go somewhere. The room was huge and had 2 queen beds. Plenty of space for our family of 4. The breakfast was good. Our family had a great time and we would definitely go back if in the area.

Reviewed November 03, 2012

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10.0
Exceptional
YONG from Singapore
Couple
The Countdown Standard King Room
Stayed 3 nights in November 2011

Great location and excellent service”

Free shuttle service to airport, ferry terminal, Taipai, and ...etc

Overall it was a plesant stay at Hard Rock. Great location with in-house casino and within walking distance to other hotels/casinos/shopping centres. The hotel room is clean, comfortable and spacious with excellent view. We were impressed that the hotel also provided complimentary tickets to the Dragon Treasure Show. The show is amazing and fantastic. Staff are polite, friendly and helpful. They are always approachable and willing to help. However, the directory signate to the different locations in the City of Dreams are not very clear, and sometimes it could be quite misleading.

Reviewed November 26, 2011

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