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the hotel was clean and well-maintained, although the age is starting to show with some electricity sockets falling apart. had a terrible experience with the front desk over payment - perhaps they are not used to working with online bookings, credit card bookings. had to email several times before the issue was resolved. it was slightly frustrating when on the last day of my 6-night stay, upon check-out, the front desk still asked if i had made my payment.

This is the first time have had to say this but this Sheraton should not have the right to use the Sheraton brand. The best feature of this hotel is the staff who were excellent and helpful at all times - definitely five-star and a credit to the Sheraton brand. The downstairs facilities (coffee shop, restaurants, bars, swimming pool and and fitness centre) were certainly very close to 5 star. i would say the food was almost 5 star. However the rooms were 2-3 star at best. We stayed in rooms on the club floor which could only be considered 3 star. A friend was initially given a room on a lower floor but it was so awful that he complained and they moved him to the club floor. Quite simply the property is too old and needs to be drastically renovated. In contrast we visited many other very small, no name hotels in Abuja which could not have the same five-star downstairs facilities but had far superior rooms.