Find Hotels in Cancun, Mexico

Located far enough away from the "party area" of the Hotel Zone to be peaceful, but close enough to be convenient. We stayed for 3 nights in March 2018, at $134 USD/night and I think that was a fair price for the amenities. Concierge was helpful and everyone was friendly. Located right in front of the beach, with a decent view from probably every room. Some resorts tout having a "private beach," but there are no such things in Mexico. We did not try the all-inclusive package or any of the restaurants. I recommend booking your transportation from/to the airport in advance (Thomas More requires 48 hours advance booking). Our round trip taxi for 2 people was $60 USD after some haggling at the airport. Booking with Thomas More would have been a little cheaper and less of a hassle.

Overall our experience at the Excellence Riviera Cancun was an exceptional value for the money we paid (which was a premium over the Christmas holiday but still lower than most all-inclusive resorts in the area). Our suite was spacious with double vanities in the bathroom and a large walk-in shower. We stayed for 7 nights and had dinner at a different restaurant every night. Buffet breakfast is a better option than menu service option. Great daytime activities if you want to participate, or you can just relax. Good evening entertainment. Staff was very friendly and always sought to be helpful. There are 3 main areas that could be improved (these are fine points and don't detract from an otherwise great stay) * Housekeeping/mini-bar staff completely ignore when you have the "DO NOT DISTURB" sign posted * * House wines generally from Chile & pretty cheap. Wine list is pricey. Recommend bringing own wine * Bring small bills for tipping. Only ATM charges 10% premium

Best trip to Cancun,hotel staff was amazing, food at hotel restaurant's was amazing. Location was amazing. Room had a beautiful view,best time to go NOT CROWDED NO SPRING BREAKERS..only stated 2 days but will definitely be back.The pool area was clean water was warm,staff was very attentive ,cant say enough about about it,definitely a diamond in the ruff..Alot of reviews talk about the beach and pool being crowded,I can see that if its a busy time of season for the hotel, but we had plenty of options..Very best time to go..We went on our anniversary, even room service was great, fast,all you needed and more..it was a great choice..very happy to have stayed here..will definitely be back

I stayed at Secrets last week for a few nights and was absolutely impressed by the high standards and quality of the staff, the services and the facilities. It happened to be in the middle of a category-4 hurricane and we had to be evacuated to a shelter (a private school) for one night. The General Manager Mr. Jean-Pierre Sorin and his staff went above and beyond to ensure all the guests were well taken care of and our safety and comfort were their priority. They prepared the process so much before, during and after the evacuation, and provided the best communication anyone can hope for under the circumstances. And all of them stayed with the guests in the shelter overnight with some of the staff staying behind in the property to ensure everything properly cared for. They didn’t tend to their own families during such a dangerous emergency, instead they stayed with us and took care of us (including providing all kinds of entertainment activities in the shelter). I was absolutely impressed and touched. As an experienced world traveler for decades, I would say their services during this special are the best I’ve ever experienced. When we returned to the hotel after the hurricane, almost everything immediately went back to normal, from the restaurants to the live entertainment and to the beach services. And the staff spent the entire day to clean the pools which were impacted adversely by the hurricane. In addition, the hotel itself is beautifully and tastefully designed throughout. Six Restaurants on the property are all great with delicious food, especially Dragon (oriental cuisine), Sea Salt (seafood) and the Italian restaurant. The wine selection was also huge and impressive. We had a delicious bottle of a 2012 Roederer Brut Rose. Anyhow, we will definitely return to the Secret in the future.

the resort is amazing, is very beautiful and clean but the food and liquor was horrible. the buffet has cheap non tasting food and the liquor omg taste like it was mix with water, I believe all bottles has water in it. other than that the resort was beautiful and the workers where kinda lost, one say something the other one say something else. very bad giving directions

This was our second visit to an Excellence property and our great experience the first time was not a one-off. Their staff makes you feel welcomed all the time and many of them show how much they enjoy their work and truly wants to give the best experience to their guests. They have eight restaurants of different cuisines. Chez Isabel (French), Basmati (Indian), and Lobster House were our favorite, but all were good. The main pool area has a swim-up bar and is where the music and higher energy activities take place. Then there are other pools where it's more quiet for those looking to just read or something. Not to mention the lazy "river" where the pool goes in a circle around the spa.

I don't normally do Mexico but I was there with a group for a birthday celebration. They went through a travel agent but I booked with Agoda. There was no difference in service what so ever. I was pleased from the moment I stepped foot on the property, after getting out of the airport shuttle. Everyone there pays attention to details and they are very attentive. You are greeted with a smile by everyone. Yes, we did tip frequently but I don't mind. They work hard and go out of their way to please people. I tell everyone, go to the bank before you leave and get a lot of 1's and 5's. It is well worth it. I don't have any complaints with the cleanliness of the property. You constantly see someone mopping, scrubbing, cleaning windows or doing something related to sprucing up the facility. The only downside and it's very small, is, housekeeping came to clean the room so late. Most days it wasn't until 3 or 4 they would ring the bell. Yes, each room has a bell.

We had visited for a friends wedding the previous year and decided to go to another spot for a trial. After 1 night at the new resort we booked this place while in Cancun. We found the Foyer and main dining room remodeled and quality still up to our exoectations. The drinks selection could be improved but that’s only because I saw they have JW red label instead of Black displayed on the bars.

The beach is absolutely world class. Amazing sand and clear water. This alone makes the Grand Oasis worth it, but then you add in the 1/4 mile long pool, day parties/concerts, and views of Cancun from the Pyramid and the beach deck are breathtaking. The scene during March and April (Spring Break) is for singles looking for a good time. The bars and pool are always full of fun people. Not recommended for couples or families during this time at least. Stay away from the two Oasis Lite restaurants at either end of the property. These are the cheaper restaurants for people who did not pay extra for the Pyramid. It is easy to go there because they seem to always be open, but there is A LOT better food at the Pyramid only restaurants especially White Box and the buffet restaurant above White Box.

I liked that the food was amazing! It doesn't have as much entertainment and another resort we've been to in Mexico. It was cool you could go to the other resorts that is with royal sands to eat at the different restaurants. The fee that agoda says you have to pay is in pesos for the environmental fees. Ours said $290 and it really was only a few US dollars. The pools were great. The self serve ice cream was amazing! Beach was great as well! Also we had no issues with Agoda, they're a great company and cheaper than anyone else we found.

We stayed in room with spa on balcony and it was magnificent. The drinks flowed and there was plenty to eat all day. The food quality and selection was pretty good and freshly prepared. Don't expect an à la carte dining experience but i rate as good. Bus outside resort is excellent and cheap to travel to shopping centers and Cancun City. Would definitely return if ever in that region as our holiday cut short by covid-19. Staff where excellent and always with a great smile and ready to help.

Location is right in a perfect spot of hotel zone. 3 minute drive to downtown cancun but far enough away to have some quiet time on the beach if sought out. All inclusive foods, drinks were out of this world. There were never a time of the day or night you couldn't order food. Drinks stopped at 1am, at the lobby bar. Room service provided such high quality food i just was astonished

I had really a great experience staying in such an amazing resort . Location is perfect , u can find around lots of restaurants, shopping and clubs . Beach is nice and u can go to another beaches related to your neighbor hotels . I really loved my room with the amazing sea view and balcony . The room has been cleaned every day with changing a new bed set ! Stuff is really friendly , helpful ! U feel they care about you and as for me they support me in some questions . I recommend this hotel to everyone and if I come back to Cancun so deffenetley to First Americana Cancun ! Thank u to make my vacation . I hope see u soon .

Weird hotel. Obviously was intended as a shopping centre but then somebody decided to turn it into a hotel. Rather eery as the escalators are turned off, they have a hottub which is empty and the hotel is designed as a plastic mayan design on the outside, but the rooms have a fashion design theme. The combination of themes do not make sense. However, in a reasonably expensive area of Mexico, this was a cheap, pleasant enough hotel, close to nightlife(if you are into that) and a decent place for a stop-over.

I was hesitant to travel during COVID but couldn’t let my anxiety get the best of me. However, my husband wanted to celebrate his Bday away so I had to make it happen. We flew into Cancun and it was a breeze getting through the airport. No covid test was required for Mexico. At the airport, we had to fill out a one page form and get our temperature checked. Once we arrived at Breathless Riviera Cancun our temperature was checked again, luggage was sanitized and we were instructed to clean our shoes. Hotel staff were required to wear mask but it was optional for guests. The resort wasn’t filled to capacity. We were very impressed with how Breathless handled sanitizing the rooms and common area’s. The hospitality was great. Each day hotel staff greeted us with smiles and pleasant service. Drinks were flowing, our bellies were full and the activities were in full force. Majority of the excursions were open so we did a catamaran cruise, ziplining, atv’s & enjoyed a cenote swim. If you’re looking for getaway during these crazy times, I would definitely recommend Breathless Riviera Cancun.

My first Cancun experience became wonderful thanks to GR Caribe By Solaris. All staffs are very kind and helpful. All restaurant's foods and drinks are excellent. Especially Marco polo is my best place. Don't miss making the reservation. I have 4-year-old daughter. She loves all pools and Kids club. She enjoyed water slides again and again. If I had to pick up disappointment points, it is that they do not have a coin-laundry. We need to use laundry services with additional price.

Quiet, great food , small cozy ocean ,older style ocean front hotel... I have Seen lots of resorts, this one has one of the best pools, all ocean front room ..views.. great. Small hotel . If you want a big , mega , concrete Mexican resort this is not that..Very quiet...More for relaxation. Only issue is that some pool chairs disappear fast...wonderful.Nice private boat to island..if calm waters..?

This hotel is perfectly located in the center of the North shore, the best beach on Isla Mujeres. it also sits promptly at the end of the main street on the island (where all restaurants and shops are) for easy access to everything else. the hotel itself is small and pretty simple RE facilities, but everything is well kept and presented nicely. we had very little interaction with the staff but they were very friendly nonetheless and everything was ready to go with our room upon arrival. the only downfall for this hotel is that it doesnt offer breakfast as others do, and that which is offered is quite pricey. yet if you dont mind eating out in the mornings, theres really nothing to complain about - excellent choice for isla mujeres visitors.

Had a very pleasant experience. The free breakfast in the morning was quite good. The fruit was so fresh . The best feature was the free shuttle to the airport as taxis were very expensive in Cancun. Everyone spoke proficient English and were very friendly. This is a great hotel for people leaving Cancun early on theorming and don't want to spend ridiculous ai prices.

The hotel and stuff are awesome! unfortunately we were stuck in the hurricane however the hotel handle the emergency very professional - we were moved to a shelter for the time been and were with all necessities. We were saved for the entired time. Once we were able to return to the hotel, the stuff managed as best as they could to make the reminder of our stay as pleasant as possible. Excellent stuff, very good hotel, and yummy food!

Me and my boyfriend just came back from a 4 days stay at The Royal in Cancun and there is nothing we could say that would have made it more perfect. The location, the rooms, the restaurants, the staff, the service, the decoration, the view, absolutely everything was wonderful. We will definetely go back and stay there again. When we arrived, our Royal Concierge asked us if we were celebrating any special date, and as we said it was Valentine's Day in Brazil, she ordered a heart shaped rose petals decor and sent us a bottle of champagne and a kind of a wedding cake to our room. It was so cute and romantic. We do definetely recomend this hotel to couples, celebrating or not a special date.