Find Hotels in Tulum, Mexico

We stayed at this resort for a wedding. To be honest i didn't really find the hotel or [pool area as beautiful as other hotels on the beach in Tulum. The food was fairly average in the hotel resturants, the buffet breakfast was probably the best though. The drinks were great though! Hotel was clean and well maintained, the rooms were nice but nothing super special. We found the hotel staff were always trying to upsell you - we got a $200 USD voucher to apparently use on hotel facilities but when we went to the desk you were only allowed to spend $30 on the soa, $40 on something else. We were a young couple and so it wasn't really suited for us but it might be better suited for families or older couples. Also the hotel is not near anything on the beach so you can't walk to explore other places you need to get a taxi. And the beach where the hotel is is very rocky so hard to stand in the water. We preferred the beach on the other side (near the hotel Nomade) !

Nice spacious room ocean view room with balcony. Free breakfast which included many options. Friendly staff, free parking and daily maid service. Great value. Cons- No wifi in rooms only in common areas (spotty service there also). There was a huge loud party all Sat night and into Sunday day happening 2 doors down. Loud music and the bass vibrating my wall for 24 hours. This is not their fault but these parties shouldn't be allowed in Tulum. Leave that for Cancun and PDC.

La Zebra was everything we had hoped. Absolutely beautiful! We brought our 2 children ages 6 & 10 and stayed in a 1st floor sea view room with plunge pool. Our room was right by the playground, bar and restaurant and the kids would wake up and play as we had our coffee. (wish coffee had been a bit easier to make:) We arrived on Salsa Sundays and it was magical! The location of the hotel was in walking distance to many good restaurants/bars and the food and drinks at hotel was good as well if you wanted to stay in. Every aspect of this hotel was amazing from the rooms to the rooftop pool to the beach. We are really hoping the seaweed issue clears up in the following years so we can enjoy the ocean thoroughly. It was the best vacation ever largely in part to La Zebra! See you next year! The Triesch/South Family

The hotel in general is really nice, and for couples ideal. Food at the beach is amazing, really good. Staff is poor, specially the waiters have little experience and are not very friendly. A lot of improvement in that area. Staff at reception and the coordinators are great. They need a common pool. There is no pool and with the "sargazo" in the ocean it was not always easy to swim in there. So they need to consider a small pool

Friendly staff gave us warm welcome and took us to the building. We really enjoy the rooftop pool, backyard and everything. Clean sheets and fresh towels, quiet location, and appliances very convenient. Especially ice box in the fridge and botteled water. All the staff accommendate us very well, thank you! Its a little stretch to the far end of town, but its no problem for a little driving and stay away from tourist spots. Very laid back feel!

Every person that works there is absolutely incredible. Friendly, and extremely helpful! Above and beyond in every detail, singing my girlfriend happy birthday, bringing desserts, and birthday balloons in the room. Coffee outside your door every morning, and turn-down tea. Location is amazing to get back to Tulum proper, and close enough to bike, or drive to sister hotel La Zebra to hang on the beach. Wouldn't choose another place to stay for next visit.

This is a beautiful hotel tucked in one of the side streets of Tulum, in a great location, as it's near the beach and the town. The road to town is a bit loud, given that it's a motorway and takes around 15 mins on bike. The route to the beach is a bit quieter, as there's a cycle path on the pavement, and takes around 20 mins (could be longer depending where you go on the beach). Bikes are available to borrow from the front desk, which is very convenient. Our room was cleaned daily, all the staff were so friendly and I got amazing recommendations from Fabiola and Gabriela! Balantin took us to Coba and the cenotes for a half-day trip, it was lovely. I enjoyed relaxing by the pool, which had great music playing. The breakfast was really tasty, including huevos rancheros, sweet bread and cereals with soy milk. I would highly recommend this hotel :)

Nice place but some things could be improved. As it is the off season the restaurant that you see loads of pictures of in the listing is closed, until November. The pool is really just a plunge pool and the shared kitchen is outside and was really quite dirty with very few dishes or pans to use when we arrived. The staff were great and gave us some plates and cutlery to use but it was two days before the kitchen was cleaned up. This was a shame as we like to cook some days and needless to say we didn't make use of this. The room was very nice but again little things could easily be fixed like replacing a bolt on the toilet seat and replace towels that have holes in them. This place isn't expensive but is more than you can pay in other places so could try harder.

Traveling with a 1 year old left me feeling very skeptical about where to stay. We did not want to spend all of our money on a room, but still wanted to feel safe of course. After many comparisons we decided on the Luna Maya Hotel. In short, it was AMAZING! Everything we needed... a clean bed to sleep in, a good amount of space for all of our "baby essentials", a private bath and hot water. It is only about a block off of the main strip in Tulum, so it is easy to get to food, shopping and entertainment every day & night! And yes, it is safe to go out at night! We felt very secure even with our baby. The staff was great. Our rooms were super clean and smelt great each day! Hot water was there, but short in supply. I like a hot shower no matter what temp it is outside, but I can understand why it may not be so important to others... Not a deal breaker though... just have to learn to be efficient!! The only thing that would have made our stay better was s small mini fridge... :)

Came for a solo long weekend to relax, tan, do yoga and recharge. PROS: +Great location +Beach area with bed swings +Beach party on Saturdays and Sundays - wasn't busy and good music +Staff was all very friendly CONS: - Roaches. Scuttling all over the bathroom my first night. I understand this was an eco cabana, on the beach, in the jungle. Thatched roof wasn't airtight, so insects happen. However (1) wasn't expecting 5-6 huge roaches running all over the shower and (2) the roaches I killed the first night, and several every night after, stayed there. I told the front desk, they said the room would be "extra cleaned", but on checkout the dead roaches were still there. I'm understanding, but expect basic cleanliness. I wasn't able to fully relax in my room for the stay for this reason. Antonio at the front desk was very apologetic and got me roach spray. He was great - I just wish management did more to address the problem. It's not the cheapest option on the beach.

Nice staff, but way too expensive for what you get. Situated in no man's land far away from the beach and restaurants. Bad food and high prices. We were unexpectedly charged 70 us dollars for cleaning for three days. We payed 800 us dollars for three days for two humble rooms but we never used more than one because the other was situated and locked apart from the main bedroom. Ordering a taxi through the reception to the airport we had to pay double price due to their policy. We have been traveling for two weeks staying at four different places and levels, and we have in general been very satisfied with the Mexican hotel level.

Azura is located near the main street of Tulum. It is within walking distance of most of the good restaurants and gift shops. The staff there are super helpful! They emailed us in advance to see if they can help us with anything and they kept offering us advice and suggestion during our stay. Last but not least, the facilities in the hotel are perfect. There is a spacious living room and a fully equipped kitchen in our room. There is a terrace on the fourth floor which is perfect for sunset. They equip our room with everything we needed and even more than we expected. (One thing need to be improved is their wifi, which is kind of slow)

We had a wonderful stay at Itour Mexico. Upon arriving the staff provided us a map along with recommendations for beaches, dining, and cenotes. The food recommendations were fantastic. The staff is friendly and the hotel is so small that they know their guests by name. They also provide bikes for guests to use which is a great alternative to paying for cabs. All of the attractions we were interested in seeing were within a 20 minute bike ride so it was perfect. My only criticism is that the hotel is located on the corner of two major thoroughfares in Tulum so we could hear semi trucks rumbling by in the evenings. I'm not a light sleeper so it didn't bother me much but nothing some earplugs couldn't remedy. Overall, our experience was fantastic and I would certainly stay there again!

I love Casa Ganesh! The property is right in the heart of Tulum, across a boutique, a cafe and some restaurants. They also have parking for guests so that was a big plus. The room we stayed in was quite wonderful as it was beachfront, complete with a jacuzzi, an outdoor shower, a kitchen and a reading/resting nook in the room. The hosts were wonderful and made sure that our stay was as comfortable as it can get. The only thing is that there was no wi-fo nor reception in our area, but other than that -- it was great!

Pro: Manager, Staff and all other guests were extremely nice and fun to spend time with. There is a very good social vibe in this place. It's nestled in a beautiful garden with hammocks, seating areas etc. You'll find a large kitchen with a nice ,free trade market' for clothes (super good idea!!!) You can swap books and have access to Netflix . Common bathrooms were clean and you'll find shampoo and shower soap. Cons: Dorm rooms are very old and mattresses need to get replaced. There were only 2 little fans for six people staying in the dorm, so sleeping was impossible due to the heat in the room. Especially in the upper bunk beds. There is an attached bathroom in the dorm which was super old (the sink was totally broken and almost not usable) , you can avoid that one and use the common ones. But you still smell and awfull toilet smell when your bed is nearby the door. So, I think for the pretty high price you can get much better value for your money in Tulum!

Stayed with my friend for 4 nights and absolutely enjoyed our stay. The room is very clean and location great as near a taxi rank and about 3km either way to beach, Gran cenote and Tulum ruins. The breakfast was a lovely surprise and offered plenty of choice. Staff are friendly and the place has a nice vibe to it. I would recommend this place and would consider staying again.

Due to a flight delay we arrived at 11pm instead of 8pm. We tried to contact them the same day at 5pm through emails, phone calls, facebook messages, agoda messages, airbnb messages and texts of the delay. They did not reply to anything They do NOT even have a phone listed that works. This place does not even have a landline. There was no one when we arrived at11; so we had to look for shelter at midnight in Tulum (Zeta Cartel territory) while my friend opted to sleep in the car. We checked in next sat. They promised us a refund for the first night, but only paid half. They are now saying they never did. Refusing to return the money they promised. Thoroughly unprofessional and, dishonest. The room we stayed in only had AC at night (they are saying this is for ecological reason!); and no glass windows in the living room. Just a wire mosquito screen where you can hear eveything in the garden (construction). Avoid at all costs. (It was 500+ usd/night when we booked).