Very good 7.7
Based on 529 reviews

Recent customer comments

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Very good

based on 529 reviews
  • Cleanliness 7.9
  • Facilities 6.6
  • Location 8.7
  • Room Comfort/Standard 7.4
  • Service 7.5
  • Value for money 7.7
  • Food/Dining 6.6
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Areeba from Pakistan
Family with young children
Stayed 5 nights in July 2016
Pretty good for the amount you pay for
It's a 3 star hotel and is relatively cheap, so if you go in expecting 5 star services you'll obviously be disappointed. We found our trip satisfying. The bedding is nice, our sleep was comfortable. It can get a little cold in the rooms but nothing one can't handle. The rooms are cleaned everyday, water, coffee, tea bags and small milk buckets are replaced every day which I found generous. The staff is friendly. Ironing boards are provided with in five minutes of request. The rooms are a little tiny but besides that ok. We were on the 14th floor, but did not have a very exceptional view - personally I was ok to compromise on that as we never really drew our curtains. Family friendly except sometimes at night when outsiders come in for clubbing at the hotel club. Not very disruptive though. We requested an early check in which was happily provided. Check in was super smooth. Check out took only a minute. Over all it was a lovely stay, no problems at all. One thing that bothered me though was privacy issues with house keeping coming in while you are gone - most hotel rooms have a sign that guess put out on their doors when they needed room cleaning. There's no such sign here, you can expect the house keeping to come in and fix your room if you're gone early in the morning.
Reviewed August 01, 2016

Samir from United States
Business traveler
Stayed 1 night in July 2016
Decent place
Good location, decent breakfast buffet. They have a shuttle for the beach everyday.
Reviewed July 22, 2016

Paul from Australia
Stayed 2 nights in July 2016
Not hotels fault
I just can't stand the smell of cigarette smoke throughout the entire hotel.
Reviewed July 15, 2016

Mohd from Malaysia
Solo traveler
Stayed 2 nights in June 2016
Reviewed June 17, 2016

Jonathan from United States
Business traveler
Stayed 3 nights in June 2016
Awful Service and Good Location
The don't clean your room; have immense amount of restrictions. ABSOLUTELY no guests in your room--not even legitimate friends and colleagues. How that is legal eludes me. The managers are entirely unconcerned about quality or customer service. They know this hotel is in a lower price range and they treat you that way. Multiple guests while I was there voiced frustration. With that said, it is a stone's throw to the Mall of the Emirates, there is an active bar downstairs, and it is relatively central to Jumeriah and Dubai Marina. Expect to pay 50 AED each way to Dubai Marina, JBR, and Jumeriah. If you don't drink, I recommend renting a car as the City Max has a HUGE parking lot right next to it, and you'll DEFINITELY save money by not taking taxis. In conclusion, their staff are lazy, unconcerned, and restricive. They mistake value for mediocrity.
Reviewed June 08, 2016

Hung from Vietnam
Solo traveler
Stayed 1 night in June 2016
good location for shopping and good service for tourist
Near Emirates mall, go by bus 1 stops, then go metro to everywhere
Reviewed June 06, 2016

said from United Arab Emirates
Solo traveler
Stayed 1 night in May 2016
no visitors allowed..hated every minute..felt like i was in high school dom
Reviewed May 23, 2016

Emad from Saudi Arabia
Business traveler
Stayed 3 nights in May 2016
فندق ممتاز
فندق ممتاز
Reviewed May 22, 2016

mohamed from Qatar
Business traveler
Stayed 3 nights in May 2016
Quite room and clean location was good .
Good location
Reviewed May 19, 2016

Ketan from India
Solo traveler
Stayed 4 nights in May 2016
Only thing good is Location
Apart from Location,the hotel is too basic. Small Room,No toiletries,No shuttle to Airport,No Breakfast included.
Reviewed May 17, 2016


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