Citymax Hotel Bur Dubai
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Citymax Hotel Bur Dubai

Kuwait Street, Bur Dubai, Dubai, United Arab Emirates
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     Citymax Hotel Bur Dubai

    Guest reviews

    7.4
    Very good
    /10
    (1178 reviews)See what guests said
    10.0
    Exceptional

    "The place looks like an airport!"

    Abhishek

    -

    November 28, 2018

    7.6
    Very good cleanliness
    Recommended by 81% of guests

    Property highlights

    Things you'll love

    • 930 meters to public transportation

    • Airport transfer

    • Located in heart of Dubai

    • Free Wi-Fi in all rooms!

    Very good
    Location
    7.7
    See map
    Very good location - Inside city center
    Popular neighborhood
    Nearby
    Popular
  • Al Khaleej Centre200 m
  • Standard Chartered Bank260 m
  • Al Attar Shopping Mall500 m
  • Al Rafa Hospital580 m
  • Al Rais Shopping Centre700 m
  • Al-Ain Shopping Centre770 m
  • Consulate of Malaysia780 m
  • Spinneys780 m
  • Liverpool Medical Clinic790 m
  • Commercial Bank of Dubai840 m
  • This property is in high demand!

    Booked 17 times since yesterday

    Value for money7.5
    Distance to city center3.0 Km
    Location rating7.7
    Nearest airportDubai International Airport (DXB)
    Distance to airport6.9 km
    Select your room
    Standard Twin
    Standard Twin
    ...
    • Room size: 20 m²/215 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Standard
    Standard
    ...
    • Room size: 20 m²/215 ft²
    • City view
    • 1 queen bed
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    Standard Family Room
    Standard Family Room
    ...
    • Room size: 40 m²/431 ft²
    • Shower
    • 1 single bed and 1 king bed
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    Standard Single Room - With Breakfast
    Standard Single Room - With Breakfast
    ...
    • Bathtub
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    Double/Twin + 1 Child
    Double/Twin + 1 Child
    ...
    • Bathtub
    Enter dates to see prices
    Single Room
    Single Room
    ...
    • Bathtub
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    Single room - City View
    Single room - City View
    ...
    • Bathtub
    Enter dates to see prices
    Twin
    Twin
    ...
    • Bathtub
    Enter dates to see prices
    Standard Room Room Only
    Standard Room Room Only
    ...
    • Bathtub
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    Non Refundable Standard  Room
    Non Refundable Standard Room
    ...
    • Bathtub
    Enter dates to see prices
    Have a question for Citymax Hotel Bur Dubai?

    What people love about the property

    • 9.6
      Exceptional

      "We enjoyed the hotel, very clean and daily housekeeping."

      dilip

      |

      September 6, 2017

    • 8.8
      Excellent

      "the hotel is great and it's location is great."

      Kamen

      |

      May 31, 2018

    • 7.0
      Very good

      "It was nice and comfortable stay."

      Ramesh

      |

      February 9, 2016

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    More about Citymax Hotel Bur Dubai

    More about Citymax Hotel Bur Dubai

    8.4
    Excellent

    "The hotel is very clean and the staff are friendly and polit..."

    Hasan

    |

    September 7, 2018

    An overview

    Show less

    What they offer

    9.6
    Exceptional

    "Great place at the center of the City."

    DHIRAJ

    |

    November 21, 2018

    Show less

    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show less

    What to eat nearby

    Arabic cuisine
    Arabic cuisine
    Al Khayma at Dubai Marine Beach Resort
    3.6 km Arabic, Halal, Lebanese
    The Market Place
    5.0 km Arabic, Asian, Halal
    Vista Bar and Terrace
    6.5 km Arabic, Bar, Contemporary
    American cuisine
    American cuisine
    The Huddle Sports Bar and Grill
    410 m American, Bar, Pub
    Hardee's
    1.6 km American
    The Black Lion
    2.4 km American, Bar, British
    Mediterranean cuisine
    Mediterranean cuisine
    Baku Caspian restaurant and cafe
    1.5 km Mediterranean
    Samad Al Iraqi Restaurant
    3.5 km Mediterranean, Seafood
    Tajin & Tanjiah
    6.8 km Mediterranean, Moroccan

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Real reviews from real guests

    Agoda Reviews (1178)
    7.4
    /
    10
    Cleanliness7.6
    Facilities6.9
    Location7.7
    Room comfort and quality7.1
    Service7.3
    Value for money7.5
    Provided by verified guests of Agoda
    All languages
    All guests (1178)
    All room types

    Show reviews that mention 

    Showing 868 verified guest comments
    12345
    8.0
    Excellent
    Isuru from United Arab Emirates
    Couple
    Standard
    Stayed 1 night in February 2019
    Very good”
    I've already paid for my booking via Agoda. But the hotel's receptionist was keep asking so many questions from me to confirm about the payment. I've waited so long, because of her fault. When we're giving the Booking ID, they should be able to check about the payment. But after so many useless talkings, she asked about the Booking ID.
    Reviewed February 23, 2019
    8.0
    Excellent
    Rovinia from Philippines
    Group
    Standard
    Stayed 7 nights in February 2019
    Very good”
    Place is good and staff were very accomodating and friendly, but the buffet breakfast should have atleast 2-3sets of menu, so that there would be a variety on a daily breakfast. For our one week stay at hotel, buffet breakfast they served were all the same.
    Reviewed February 22, 2019
    10.0
    Exceptional
    Peter from Australia
    Couple
    Standard Twin
    Stayed 2 nights in September 2018
    Highly recommended!”
    Well located, with Bur Dubai and Deira very close. Very friendly staff - Shaon, Devlaxmi and Chaitali all provided friendly service and advice on reception. Our room was clean, comfortable and excellent value. Will definitely book this hotel again!
    Reviewed September 14, 2018
    8.0
    Excellent
    Nasser from Oman
    Solo traveler
    Double Standard
    Stayed 2 nights in February 2019
    All good”
    The check in staff Shamila was very good and helpfully Well done
    Reviewed February 22, 2019
    10.0
    Exceptional
    Ismayil from Azerbaijan
    Couple
    Standard
    Stayed 1 night in September 2018
    Very good Hotel. I recommend to all people who want to save money, also take a good quality.”
    At first, I recommend buying a breakfast while ordering a room in this hotel, it will be cheaper than buying in the hotel. Secondly, the store is nearby, metro station is 13 minutes far, the stop of the most buses is in front of the hotel, also the main bus stop from where you can go to the Dubai Mall or other sightseeing is in 17 minutes far by walk. Thirdly, there is a shuttle bus to the beach for free. Finally, I am very glad that I have chosen this hotel. I will stay here next time without a doubt ;) a lot of THANKS for hotel administration and staff from AZERBAIJANIAN guest :)
    Reviewed October 02, 2018
    4.4
    Mary from Philippines
    Solo traveler
    Standard
    Stayed 1 night in September 2018
    check out time confusing”
    Checked in nearly midnight,Filipino receptionist informed us the time of check out was 2 pm ,next day around 1:30 went back to the room to prepare for check out,it was locked,card wont work,current receptionist informed that 12 noon was checkout,confusing ,good thing they didn't charge us which was ok
    Reviewed September 25, 2018
    8.8
    Excellent
    CHERRY from United Arab Emirates
    Couple
    Standard
    Stayed 1 night in August 2017
    IN GENERAL GOOD BUT ”
    disappointing factors: 1> no free toothbrush 2> no slippers 3> no lotion, no conditioners 4> no soap inside the shower 5> the towels are so old, its colors are dirty white now (no longer white) 6> no bathrobes 7> a/c not cold even already adjusted to the coolest temp
    Reviewed August 19, 2017
    8.0
    Excellent
    Srinivas from India
    Couple
    Standard
    Stayed 1 night in December 2016
    Value for money”
    Excellent location and competitive rates make this hotel good value for money. Staff are generally friendly (Anu Menon and Prachi are best), rooms are clean but I wasn't too happy with the duvets that are too small sized and somewhat lumpy
    Reviewed December 19, 2016
    8.4
    Excellent
    Srinivas from India
    Couple
    Standard
    Stayed 1 night in December 2016
    Reasonable value for money when getting cheap”
    Excellent location with most touristic locations and downtown close by. Most staff are helpful (Prachi and Anu menon at Front Desk among the best). Rooms may be small and amenities provided limited to towels, bathgel+shampoo in one and two small water bottles on arrival.
    Reviewed December 11, 2016
    10.0
    Exceptional
    Vedran from Croatia
    Solo traveler
    Standard
    Stayed 2 nights in July 2016
    Great stay not far from the metro station and Dubai sights”
    Upon arriving, the receptionist Zhanna was very welcoming and the reception should be like this in every hotel. My stay was very comfortable. Room was clean, great air condition, and of decent size with all the necessary amenities. Free wifi could be faster but it was enough to check e-mails and surf. There is a swimming pool in the hotel and several restaurants, although I haven't used any of those. The hotel is just 15min walk away from the ADCB metro station or a short hop by taxi. It is also of walkable distance to the Bastakya quarter and the Creek. Beach is also not far away. Would stay here again.
    Reviewed July 09, 2016
    8.4
    Excellent
    Jane from Kenya
    Couple
    Standard
    Stayed 1 night in May 2016
    City stay”
    I have stayed at Citymax on a number of occasions and each time I find it strange that the security and room attendant come to check the room and ask me how many people there are. I don't intend on having parties and the rooms are not big enough for that. I would just like this to stop. It never happened to me last year, and I feel like my privacy is always violated when I'm being asked by more than one person. If there is a problem regarding this at the hotel, then I suggest the lifts be made lockable to key cards to help solve the situation.
    Reviewed May 25, 2016
    9.3
    Exceptional
    felicitas from Philippines
    Couple
    Standard
    Stayed 1 night in August 2015
    im glad we took citymax bur dubai”
    15mins walk from metro(you can take the cab also if its too hot), near malls, near the old city
    i love my stay at citymax. i thought it is far from the metro, but it is actually just a walking distance. we walked from citymax to the metro but just make sure its still early morning or night. its too hot to walk if the sun is up. not too trafficky and plenty of taxis. you can go around dubai even without getting a cab. the staff is nice and pleasant even if there are neck deep in customers. room service is nice, though they dont give out free water (they give free water on your check in, not for the next days you stay there). theres a gym, theres a pool, but i dont like the pool, too dark at night and too many loiterers. its like a dark den up there. but overall i liked citymax and will stay there again if im in dubai.
    Reviewed December 30, 2015
    8.3
    Excellent
    Craig from United Kingdom
    Solo traveler
    Standard
    Stayed 1 night in March 2014
    Convenient, comfortable, satisfied”
    Access to airport, Restaurants, Bar
    The hotel is conveniently placed for access to the airport via a short taxi ride. The room was comfortable and clean with everything you need if just transiting through and not wanting to go right into Dubai itself. The ground floor has several restaurants catering for various tastes. A bar showing all sporting events and live band entertainment.
    Reviewed May 07, 2014
    8.3
    Excellent
    Craig from United Kingdom
    Solo traveler
    Standard
    Stayed 1 night in August 2013
    very convenient”
    easy access to most areas. great staff with good language skills.
    the staff at citymax were a mixture of nationalities with great language skills. the room was clean and comfortable if a little small but this is fine if you are just transiting through. citymax has a very good selection of food types on the ground floor and catered for westernerd well, even during a religious holiday.
    Reviewed August 12, 2013
    8.3
    Excellent
    david from United Kingdom
    Group
    Standard
    Stayed 3 nights in June 2013
    Good 3 day stay”
    pool,pub,claypot.
    Enjoyed my 3 day stay at the Citymax hotel,fast and easy check in and out,nice fresh but rather small room with nice big window and tea and coffe making facilities.Nice rooftop pool with a small bar and very friendly philipino lifeguards.The huddle bar at the entrance has a good group the keyboard player is superb.The all you can eat and drink deal on a thursday night is very good value.
    Reviewed August 05, 2013
    8.0
    Excellent
    PATRICK from Australia
    Couple
    Standard
    Stayed 1 night in May 2012
    Convenient, well priced and good restaurant”
    The price. Neatly appointed for a smaller hotel room.
    this is the second time we have stayed here. once again, we found the room clean and the beds are comfortable. this time we only needed a hotel room for 10 hours and this met our needs. if the car parking fills up, there is parking almost outside of the hotel. the indian restaurant is good and it serves meals until late.
    Reviewed May 16, 2012
    5.6
    NAVEED from United Arab Emirates
    Couple
    Standard
    Stayed 1 night in January 2019
    A very mediocre experience ”
    - Rooms need a serious upgrade - Rooms need to be soundproof, could hear even the slightest sound from my room - My neighbor playing loud music at 4.30 am - why no security patrolling at this time to make sure these things don’t happen and guests aren’t disturbed - No bathroom amenities , just a dispenser ??? - Not enough bathroom linen - Inefficient check in experience - Inflexible staff not offering even a 1-2 hour late check out
    Reviewed January 09, 2019
    Dear Guest, Thank you for the feedback on your stay at Citymax Hotel Bur Dubai! At the outset, please accept my humble apologies for the inconvenience caused during your stay with us due to the noise and any other specific concerns. Please note that we are a mid-market hotel and as per policy, we do not offer bathrobes, sleepers and complimentary toiletries such as dental kits & shaving kits; however, other essential toiletries can be purchased in Room Service for a minimal fee. These Holiday Seasons was the busiest time of the year and due to high demand like any other hotels around the world; hence, we are fully booked and over-crowded. However, we do understand your sentiment and we apologize for the same. We hope you will give us the opportunity to exceed your expectations during your next visit to Citymax Hotel Bur Dubai and to showcase our improved hospitality! Warm Regards, Rohit Sharma General Manager
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    Citymax Hotel Bur Dubai
    6.4
    Good
    islam from Egypt
    Solo traveler
    Standard Twin
    Stayed 4 nights in July 2018
    the hotel info on agoda is not correct”
    the pool is under maintenance till 5 July the receptionist is rude and not decent claiming to agoda agent that i wanted to cancel the booking bevause i want to bring hookers to my room, all what happened is that we argued during checking in that the hotel policy have to be declared(which is not) call me for more info
    Reviewed July 02, 2018
    Dear Guest, Thank you for providing us with your feedback during your stay at Citymax Hotel Bur Dubai. We are pleased to know that you had a pleasant stay and that our service standards, facilities along with our affordable price, and location met your expectations. Please accept our apologies for the inconvenience that has caused you during your stay. Please note that your concerns have been taken up to the specific team and I will be sure to investigate this matter. We do hope that you will give us the opportunity to exceed your expectations on your next visit and we look forward to welcoming you again to Citymax Hotel Bur Dubai in the near future. Warm regards, Satish Nambiar General Manager
    Responded July 10, 2018
    Citymax Hotel Bur Dubai
    8.8
    Excellent
    Kamen from Bulgaria
    Group
    Standard
    Stayed 7 nights in May 2018
    Great hotel, not that great receptionists”
    It seemed like the receptionists were not very willing to help us resolving our problems. They kept on repeating phrases and facts that we explained 100 times that we were already aware of. Other than that, the hotel is great and it's location is great. It provides free parking and I would advise anyone visiting Dubai to rent car.
    Reviewed May 31, 2018
    Dear Guest, Thank you for providing us with your feedback during your stay at Citymax Hotel Bur Dubai. We are happy to know that you had a pleasant stay and that our service standards, facilities along with our affordable price, and location met your expectations. Please accept our apologies for the inconveniences that have caused you during your stay. We do hope that you will give us the opportunity to exceed your expectations on your next visit and we look forward to welcoming you again to Citymax Hotel Bur Dubai in the near future. Warm regards, Satish Nambiar General Manager
    Responded June 25, 2018
    Citymax Hotel Bur Dubai
    6.4
    Good
    Jatin from India
    Solo traveler
    Standard
    Stayed 1 night in April 2018
    Restaurants staff - 4 *, front desk reception - 2*”
    Pros - huddles - from all perspectives- great service Overall friendly staff, prompt and very helpful Cons - match box rooms - basics lacking - cupboard without doors (what’re u saving on) - not really cheap for the size and quality of rooms Response from reception over concierge services - “always busy” except at check out Front desk - on rates for extension - mechanically follow the system rates which are much higher than all websites. No value towards enticing a guest who’s already spent multiple nights.
    Reviewed May 01, 2018
    Dear Guest, Thank you for providing us with your feedback during your stay at Citymax Hotel Bur Dubai. We are pleased to know that you had a pleasant stay and that our service standards, facilities along with our affordable price, and location met your expectations. Please accept our apologies for the inconveniences that have caused you during your stay. Further to our short investigation, please note that our records have shown that the concerns mentioned are being attended right away. However, when you approached our Reception to inquire about the rate for one-night stay extension, the Receptionist politely explained to you regarding the rates plus municipality taxes, VAT, TD which you are not willing to accept. We do hope that you will give us the opportunity to exceed your expectations on your next visit and we look forward to welcoming you again to Citymax Hotel Bur Dubai in the near future. Warm regards, Satish Nambiar General Manager
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    Citymax Hotel Bur Dubai
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    Citymax Hotel Bur Dubai
    |Very good 7.4
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    Experiences on Agoda. Because your room is just the beginning.

    • Very good location
    • The Dubai Mall
    • Al Fahidi Metro Station is within 0.93 km