Citystate Asturias Hotel
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Citystate Asturias Hotel

South National Highway, Tiniguban Puerto Princesa City, Puerto Princesa, Palawan, Philippines, 5300
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     Citystate Asturias Hotel

    Citystate Asturias Hotel Reviews

    7.7
    Very good
    /10
    (229 reviews)See what guests said
    8.4
    Excellent

    "It is great value for money."

    Agnes

    -

    May 2, 2018

    7.9
    Very good service
    Recommended by 82% of guests

    Things you’ll love about Citystate Asturias Hotel

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Hot tub

    • Breakfast [free]

    Excellent
    Location
    8.0
    See map
    Excellent location - 1.55 kilometers from city center
    Popular
    Nearby
  • Crocodile Farm6.72 km
  • Honda Bay8.6 km
  • Snake Island17.16 km
  • Puerto Princesa Subterranean River National Park50.37 km
  • Puerto Princesa Underground River52.13 km
  • Tubbataha Reefs National Park163.63 km
  • Matinloc island166.23 km
  • Small Lagoon167.01 km
  • Nacpan Beach187.9 km
  • This property is in high demand!

    Last booked 12 hours ago

    Value for money7.7
    Distance to city center3 km
    Location rating8.0
    Nearest airportPuerto Princesa International Airport (PPS)
    Distance to airport2.3 km

    Rooms available at Citystate Asturias Hotel

    7.5
    Very good
    Room comfort & quality
    Superior Family Studio (2 Adults + 2 Children)
    Superior Family Studio (2 Adults + 2 Children)
    ...
    • Room size: 26 m²/280 ft²
    • Shower and bathtub
    • 1 single bed and 1 double ...
    Enter dates to see prices
    Standard
    Standard
    ...
    • Room size: 26 m²/280 ft²
    • Non-smoking
    • 1 single bed and 1 double ...
    Enter dates to see prices
    Superior
    Superior
    ...
    • Room size: 28 m²/301 ft²
    • Non-smoking
    • 1 single bed and 1 double ...
    Enter dates to see prices
    Executive Twin Room
    Executive Twin Room
    ...
    • Room size: 33 m²/355 ft²
    • Shower and bathtub
    • 2 single beds
    Enter dates to see prices
    Deluxe
    Deluxe
    ...
    • Room size: 33 m²/355 ft²
    • Non-smoking
    • 2 double beds or 1 king be...
    Enter dates to see prices
    Executive Deluxe King Premium with breakfast and Airport transfers (RT) (Birthday Treat Promo)
    Executive Deluxe King Premium with breakfast and Airport transfers (RT) (Birthday Treat Promo)
    ...
    • Non-smoking
    • Shared bathroom
    Enter dates to see prices
    Executive Deluxe King Premium with breakfast and Airport transfers
    Executive Deluxe King Premium with breakfast and Airport transfers
    ...
    • Non-smoking
    • Shared bathroom
    Enter dates to see prices
    Executive Deluxe Queen Premium with breakfast and Airport transfers (RT) (Birthday Treat Promo)
    Executive Deluxe Queen Premium with breakfast and Airport transfers (RT) (Birthday Treat Promo)
    ...
    • Non-smoking
    • Shower and bathtub
    Enter dates to see prices
    Superior Twin Premium with breakfast and Airport transfers**
    Superior Twin Premium with breakfast and Airport transfers**
    ...
    • Non-smoking
    • Shower and bathtub
    Enter dates to see prices
    Executive Deluxe Queen Premium with breakfast and Airport transfers
    Executive Deluxe Queen Premium with breakfast and Airport transfers
    ...
    • Non-smoking
    • Shower and bathtub
    Enter dates to see prices
    Have a question for Citystate Asturias Hotel?

    What people love about Citystate Asturias Hotel

    • 8.4
      Excellent

      "Good value for money with a nice pool and gym."

      Edsel

      |

      October 22, 2018

    • 10.0
      Exceptional

      "Clean room, friendly staff, nice location, walking (distance to Robinsons Super Store) and most specially the very clean and colorful swimming pool."

      Raul

      |

      October 27, 2018

    • 8.0
      Very good

      "Affordable and clean"

      Maria C.

      |

      January 20, 2018

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    More about Citystate Asturias Hotel

    More about Citystate Asturias Hotel

    8.0
    Very good

    "Good and clean facility."

    El

    |

    January 11, 2019

    An overview

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    What they offer

    8.8
    Excellent

    "Very happy with our stay."

    Elaine

    |

    January 2, 2019

    Read more reviews
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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Citystate Asturias Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (229)Booking.com Reviews (23)
    7.7
    /
    10
    Cleanliness7.8
    Facilities7.6
    Location8.0
    Room comfort and quality7.5
    Service7.9
    Value for money7.7
    All languages
    All guests (229)
    All room types

    Show reviews that mention 

    Showing 140 verified guest comments
    12345
    8.8
    Excellent
    alner from Philippines
    Business traveler
    Standard
    Stayed 1 night in May 2019

    best value of money”

    customer service is very good location is best

    Reviewed May 21, 2019
    8.0
    Excellent
    Yuan from Philippines
    Business traveler
    Standard
    Stayed 1 night in December 2018

    Old Hotel”

    Nothing much interesting aside from its pool

    Reviewed May 19, 2019
    9.2
    Exceptional
    Regina from Canada
    Couple
    Superior
    Stayed 1 night in February 2019

    Good location by town proper but lots of bugs and booking van with them not recommended ”

    As soon as we walked in to the hotel, the staff gave us the warmest welcome with glasses of refreshment in hand. They let us check in early and even told us we got upgraded because the room we requested isn't available yet. We walked into the room and it didn't look like any of the photos here. The room and bathroom looked a bit older - making us wonder what our room would look like if we weren't "upgraded." In the middle of the night, my husband woke up with 4 mosquito bites on his face with one of his eyes swollen. We also booked our van transportation to El Nido for 6:30 pm on the day of our check out and got a call at 5:30 while we were at a nearby mall saying our ride was there. We weren't ready and did not expect the driver to wait for us. We got there at 6pm and got in with angry passengers thinking we made them wait. We were mostly confused why we got picked up an hour early when we clearly said the time and did not even have a comfortable ride as the van was also very full.

    Reviewed February 21, 2019

    Hi Ms. Regina, We sincerely apologize for the circumstances you have encountered during your stay here at our hotel. Please be assured that we have raised your reviews to the concerning departments and we will continue to strive for the highest service standards. Thank you again for your feedback. If your future travels plans should bring you back to Palawan. I do hope that we will have the opportunity of welcoming you back to Citystate Asturias Hotel. Warm regards, The Management

    Responded April 16, 2019
    Citystate Asturias Hotel
    8.8
    Excellent
    Elaine from Philippines
    Family with young children
    Standard
    Stayed 1 night in December 2018

    Excellent”

    Very happy with our stay. Room was clean, comfortable, and sufficient. Priced reasonably too. Staff was very considerate, offered to shuttle us to places, which was helpful since it was raining and with infant. My only complaint was when we checked out, they offered to shuttle us to our next resort but when we were ready to go, there was no driver. The front desk lady kept on saying he’s close by and on his way back but we ended up waiting close to an hour but still no driver. Our next resort ended up picking us up instead.

    Reviewed January 02, 2019

    Thank you for staying with us! It was our genuine pleasure serving you and your positive feedback is very much appreciated. We regret to know that you have experience an inconvenience on your check-out. We hope that you will consider giving us another chance to prove that this is not the standard experience our guests get when they leave. We look forward to welcoming you again. Warm regards, The Management

    Responded April 05, 2019
    Citystate Asturias Hotel
    8.4
    Excellent
    servando from Philippines
    Business traveler
    Standard
    Stayed 1 night in December 2018

    Near mall, value for money”

    Less than 10min to the mall, 5min to the fastfood n highway. Basic room, aircon. 1 double n 1 single bed. Cable tv select channels. Basic toiletries n water. No coffee no kettle no safe no ref n 1 key card only, weak wifi in room better at the lobby. The shallow tub would have been great if there was hot water, but it only got to lukewarm.

    Reviewed December 18, 2018
    7.2
    Very good
    aniceta from Philippines
    Group
    Standard
    Stayed 2 nights in March 2019

    Our room has bugs 145 room”

    The hotel is good for social function lots of people bcoz wedding bday is being held here. The hotel resto offer few food for breakfast they dont refill salad has insects called niknik. The staff is a bit ok..our comforter is itchy and our room has mosquitoes we wemt back to manila with itchy skin and many bites in the legs they should spray the rooms for guest free from insects bites

    Reviewed March 23, 2019
    5.2
    Thomas from United States
    Couple
    Standard
    Stayed 2 nights in January 2019

    Not a good value for your money ”

    Airport shuttle was not there, had to pay for our own transportation to the hotel. Front desk not helpful or apologetic. Bathroom tile grout was dirty. No hot water. No blankets, requested blankets and was given extra top sheets. Wifi was good, swimming pool was good. Breakfast buffet had limited choices.

    Reviewed January 16, 2019

    Hi Sir Thomas! Thank you for taking the time to write a review about your stay with our hotel. We appreciate the feedback that we get from our guests as it helps us maintain and when necessary, improve upon the service that we provide to our guests. Rest assured that all of your concern will be addressed accordingly. Warm regards, The Management

    Responded April 05, 2019
    Citystate Asturias Hotel
    4.4
    TREVOR from Philippines
    Group
    Superior
    Stayed 2 nights in November 2018

    NOT WORTH THE MONEY”

    Some of the issues we encountered were:- * Staff did not advise us of complimentary breakfast on check-in so we missed out on the first day. * No food or very limited food when we did take breakfast and only one helpful staff member Sheryl while all others just walked past us. * Shower head in room was faulty and sprayed water everywhere. * Called and asked for pool towels but not delivered and we later found out no towels available when we asked again at the pool. * Food ordered for lunch was dry and not appetizing. * Booked tours through the hotel but was not advised of pick up times so had to wake up at 5am to ask what time.

    Reviewed December 06, 2018
    8.8
    Excellent
    Sharon from Philippines
    Family with young children
    Superior
    Stayed 4 nights in April 2019

    Affordable and good location”

    Food was great. My kids enjoyed the pool. The staff were also very accommodating. I also enjoyed the SPA (Manug Hilot) near the lobby.

    Reviewed April 08, 2019

    Hi Ms. Sharon, It was our genuine pleasure serving you and your positive feedback is very much appreciated. We look forward to welcoming you again. Warm regards, The Management

    Responded April 16, 2019
    Citystate Asturias Hotel
    8.0
    Excellent
    servando from Philippines
    Business traveler
    Standard
    Stayed 1 night in May 2018

    A little walk from important places”

    Near mall, hospital, public transpo. Good wifi, bad celfone signal. Nice pool. Strong aircon (manual), no coffee, good free hotel pick up and drop off. Bed good for 3. Ref ok. Good resto with live band. No trash can in lobby. Fastfood nearby.

    Reviewed May 22, 2018
    8.4
    Excellent
    Katherine from Philippines
    Couple
    Standard
    Stayed 3 nights in October 2018

    Couple Traveller ”

    Pros: Staff were friendly and hospitable, room was large and clean Cons: No bathrobe for guests, no disposable slippers, lacks complimentary coffee and tea, no kettle so that we could boil hot water inside the room, no hair dryer

    Reviewed November 03, 2018
    4.0
    Frederick from United States
    Couple
    Superior
    Stayed 1 night in June 2018

    Review score”

    the floor above me was a convention hall. They were dragon tables and chairs putting things away until midnight and the noise was really bad. Could not sleep. Then the room lights flashed like disco lights for 1 hour from 2 till 3 am for some reason. The air conditioners no matter how you directioned it hit you in the face.

    Reviewed June 20, 2018
    10.0
    Exceptional
    Che from Philippines
    Family with young children
    Superior
    Stayed 3 nights in May 2018

    The staff are kind and helpful. We will come back to this hotel again.”

    My daughter love's the pool because it is clean. She swim everyday. 2 Lifeguard also are kind and helpful. The bed is comfortable to sleep. Hotel location is near to a fast-food chain and 10mins walk to Robinson Mall.

    Reviewed May 24, 2018
    7.6
    Very good
    servando from Philippines
    Business traveler
    Standard
    Stayed 1 night in February 2019

    No hot water”

    Good price, located 5min from mall, ok amenities (no safety deposit box, kettle, iron, hand dryer) with wifi, aircon, cable TV, pool, tub BUT NO HOT WATER. Deal breaker there.

    Reviewed March 05, 2019

    Hi Sir Servando, Thank you for your feedback. We really appreciate your taking the time to share it with us. We regret to know that your experience during this stay was not to your satisfaction. We have noted your comment on the amenities and we would like to assure you that this will be looked into. We hope that you will consider giving us another chance to prove that this is not the standard experience our guests get when they leave. Warm regards, The Management

    Responded April 16, 2019
    Citystate Asturias Hotel
    8.0
    Excellent
    lily from Philippines
    Group
    Standard
    Stayed 1 night in January 2019

    good”

    the hotel is quite old and needs improvement, but the service is exceptional,,, staff is very accommodating and helpful

    Reviewed February 03, 2019

    Thank you for choosing Citystate Asturias Hotel as your hotel accommodation and for taking the time to write and post your review. It was our genuine pleasure serving you and your positive feedback is very much appreciated. We look forward to welcoming you again. Warm regards, The Management

    Responded April 05, 2019
    Citystate Asturias Hotel
    10.0
    Exceptional
    Argie from Philippines
    Couple
    Superior
    Stayed 2 nights in October 2018

    Excellent!!”

    Hi to Perisha Desingaño (-,-)

    Reviewed January 22, 2019

    Thank You for staying with us, we hope to see you on your next trip to Palawan. Warm regards, The Management

    Responded April 05, 2019
    Citystate Asturias Hotel
    6.0
    Jeffrey from Philippines
    Business traveler
    Standard
    Stayed 1 night in January 2019

    City Asturias Hotel”

    Pros- Location and Room was goood. Cons- TV too small and room service attendant are a bit disgusting. We asked for two mugs as part of our request but he did not come back for that. The receptionist are not attentive enough.

    Reviewed January 22, 2019

    Please be assured that we have raised your reviews to the concerning departments and we will continue to strive for the highest service standards. We sincerely apologize for the circumstances you have encountered during your stay here at our hotel. Thank you again for your feedback. If your future travels plans should bring you back to Palawan. I do hope that we will have the opportunity of welcoming you back to Citystate Asturias Hotel. Warm regards, The Management

    Responded April 05, 2019
    Citystate Asturias Hotel
    10.0
    Exceptional
    FEDERICO
    Couple
    Standard
    Stayed 2 nights in April 2019

    All are good”

    All area good

    Reviewed April 10, 2019

    Good Day Sir Federico, Thank you for choosing Citystate Asturias Hotel as your hotel accommodation. We look forward to welcoming you again. Warm regards, The Management

    Responded April 16, 2019
    Citystate Asturias Hotel
    6.0
    Gloria from Philippines
    Business traveler
    Standard
    Stayed 2 nights in October 2018

    Better than before”

    Nice place for a short term business meeting

    Reviewed December 12, 2018
    9.2
    Exceptional
    Kevin from Philippines
    Couple
    Standard
    Stayed 2 nights in October 2018

    Great location”

    It was really worth it. The facilities were great and also the staff. The only problem that we had was the dripping ac but overall it was a great experience

    Reviewed October 28, 2018
    12345
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