Clayton Hotel Cardiff
Double Clayton Hotel Cardiff
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8.7
Excellent
/10
(176 reviews)See what guests said
See map
9.5
Exceptional
Location rating score
Exceptional location
  • Moloko90 m
  • Jacob's Antique Market130 m
  • Cardiff Central Train Station140 m
  • Yard170 m
  • Golden Cross190 m
  • Comic Guru200 m
  • Wales National Ice Rink210 m
  • Kings Cross220 m
  • Cardiff Antiques Centre240 m
  • Wally's Delicatessen240 m
  • Free Wi-Fi

    Clayton Hotel Cardiff

    St Mary Street, Cardiff, Cardiff, United Kingdom, CF10 1GD - See map
    "The staff were great, nothing was too much trouble- we got upgraded as there was a mix up on our room."
    Michaela - December 24, 2018
    Exceptional reputation
    Recommended by 97% of guests
    Excellent cleanliness
    8.9 rating for cleanliness
    • 130 meters to public transportation

    • Free Wi-Fi in all rooms!

    • Air conditioning

    • Daily housekeeping

    • Room service [24-hour]

    Property ranking|Compared to 645 Cardiff properties
    See all rankings
    Location score
    9.5/10
    Value for money score
    8.4/10
    Service score
    8.7/10
    Cleanliness score
    8.9/10
    Better than
    99
    %
    of Cardiff properties
    Better than
    98
    %
    of Cardiff properties
    Better than
    98
    %
    of Cardiff properties
    Better than
    98
    %
    of Cardiff properties
    Value for money8.4
    Location rating9.5
    Nearest airportCardiff Airport (CWL)
    Distance to airport14.2 km

    Rooms available at Clayton Hotel Cardiff

    8.4
    Excellent
    Room comfort & quality
    Executive Twin
    Executive Twin
    ...
    • Room size: 16 m²/172 ft²
    • Non-smoking
    • 1 single bed and 1 double b...
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    Superior Double
    Superior Double
    ...
    • Room size: 16 m²/172 ft²
    • Non-smoking
    • 1 double bed
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    Double Accessible Room
    Double Accessible Room
    ...
    • Room size: 16 m²/172 ft²
    • Non-smoking
    • 1 double bed
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    Triple Room
    Triple Room
    ...
    • Room size: 16 m²/172 ft²
    • Non-smoking
    • 3 single beds
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    Family Room
    Family Room
    ...
    • Room size: 19 m²/205 ft²
    • Non-smoking
    • 1 double bed
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    Double
    Double
    ...
    • Room size: 16 m²/172 ft²
    • Non-smoking
    • 1 double bed
    Enter dates to see prices
    Executive Double
    Executive Double
    ...
    • Room size: 16 m²/172 ft²
    • 1 double bed
    Enter dates to see prices
    Double Room
    Double Room
    ...
    • Room size: 16 m²/172 ft²
    • Non-smoking
    • 1 double bed
    Enter dates to see prices
    Twin Room
    Twin Room
    ...
    • Room size: 19 m²/205 ft²
    • Shower and bathtub
    • 2 single beds
    Enter dates to see prices
    Executive Room
    Executive Room
    ...
    • Room size: 18 m²/194 ft²
    • Separate shower/bathtub
    • 1 double bed
    Enter dates to see prices

    What people love about Clayton Hotel Cardiff

    • 10.0
      Exceptional

      "Nice rooms with comfortable beds and pillows."

      angela

      |

      January 10, 2017

    • 6.8
      Good
      Location

      "Good location in d city."

      Salmi

      |

      July 8, 2018

    • 7.2
      Very good
      Staff 

      "Really pleased with the service and Room was lovely ."

      Siska

      |

      December 17, 2018

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    More about Clayton Hotel Cardiff

    More about Clayton Hotel Cardiff

    8.0
    Very good

    "It was really nice to have connecting rooms with our young b..."

    Jennifer

    |

    January 9, 2019

    An overview

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    What they offer

    9.2
    Exceptional
    Cleanliness

    "The room size is standard and clean."

    Januar

    |

    September 15, 2016

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Reviews of Clayton Hotel Cardiff from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (176)Booking.com Reviews (5844)
    8.7
    /
    10
    Cleanliness8.9
    Facilities8.3
    Location9.5
    Room comfort and quality8.4
    Service8.7
    Value for money8.4
    Rating
    9+ Exceptional (45)
    8-9 Excellent (24)
    7-8 Very Good (18)
    6-7 Good (7)
    <6 Below Expectation (4)
    Time of the year
    Mar - May (20)
    Jun - Aug (16)
    Sep - Nov (29)
    Dec - Feb (33)
    All languages
    All guests (176)
    All room types

    Show reviews that mention 

    Showing 98 verified guest comments
    12345
    8.4
    Excellent
    Janine from United Kingdom
    Couple
    Double
    Stayed 1 night in October 2018

    Good value”

    The hotel is located next to the train station and the main strip of shops, bars and restaurant. Great place to stay if you are out for a night out in Cardiff. Unfortunately, not so great if you want to sleep at night. You can hear the music and everything till the early morning. I expected a better sound proofing. Overall it was okay but wouldn't stay again, as I would like to have a better night sleep

    Reviewed November 29, 2018
    10.0
    Exceptional
    Robert from Australia
    Couple
    Double
    Stayed 2 nights in July 2019

    Great hotel with fantastic features”

    We were very happy with our stay. The hotel was very new with fantastic features. It was very clean and quiet. Great beds too.

    Reviewed July 17, 2019
    8.8
    Excellent
    Eugene from United Kingdom
    Couple
    Stayed 2 nights in May 2018

    Great location and friendly staff”

    I would have given 5 stars on everything but being a bank holiday prices were inflated. I arrived several hours early for check in so they were kind enough to hold my bags. came back at night and was upgraded for free which was a bonus. Location is less than a minute from Cardiff Central station so easy access to get to anywhere you would like to go and a stone's throw from multiple pubs, bars, restaurants and shopping centres. I will definitely be returning

    Reviewed May 09, 2018
    8.7
    Excellent
    LAI from Macau
    Solo traveler
    Twin Room
    Stayed 3 nights in December 2015

    Great location and nice room”

    Great location, efficient check-in and check out, staffs are helpful

    I stayed in Clayton Hotel Cardiff for three nights, the location is great,where u can access to other places easily (such as bus stops, railway, restaurants , malls etc). The size of the room is okay (and big comparing those in London) , it is not fancy but it is clean, tidy and comfortable. The staffs at the front desk are helful and efficient for checking in/out. There was a discount when I booked the rooms and it was really worth for the money. I will stay in this hotel again if I visit Cardiff again.

    Reviewed January 04, 2016

    Dear Guest, Thanks for reviewing our hotel. I'm glad you enjoyed your time with us and hope to welcome you back soon. Kind Regards, Jason Court Guest Relations & Quality Manager

    Responded August 04, 2017
    Clayton Hotel Cardiff
    8.7
    Excellent
    CHUA from Singapore
    Business traveler
    Stayed 1 night in February 2013

    Convenient and good for business travellers”

    Convenient, next to train station, cosy room

    I was in and out of the hotel in less then 24 hours however I had a good experience. I took the train from London to Cardiff Central Station and the hotel is within walking distance. Its very convenient location! Room is simple but cosy.

    Reviewed April 09, 2013

    Dear Guest, Thanks for reviewing our hotel. I'm glad you enjoyed your time with us and hope to welcome you back soon. Kind Regards, Jason Court Guest Relations & Quality Manager

    Responded August 04, 2017
    Clayton Hotel Cardiff
    10.0
    Exceptional
    Michaela from United Kingdom
    Couple
    Double Accessible Room
    Stayed 1 night in December 2018

    Fantastic ”

    The staff were great, nothing was too much trouble- we got upgraded as there was a mix up on our room. The hotel was extremely clean and bed was so comfy. Great location to walk into city centre and to motor point arena. Definitely going to be coming back to the Clayton Hotel.

    Reviewed December 24, 2018
    10.0
    Exceptional
    Susan from United Kingdom
    Couple
    Double Accessible Room
    Stayed 1 night in December 2018

    Perfect location”

    We travelled by train so perfect as only 5 mins away, also John Lewis is only 5 mins away so again perfect if on a shopping trip. Loads of bars, restaurants shops all within walking distance & perfect for St David’s Hall or Motorpoint Arena for shows & concerts. I thought it may be noisy coz it’s close to railway track but it wasn’t, we were on 9th floor. Staff at reception were very efficient, polite & friendly as were staff in the hotel bar. We didn’t eat here so can’t comment on that. Our room was a lovely size, clean & everything you needed for our stay. Bathroom clean, nice shower with complimentary toiletries.

    Reviewed December 11, 2018
    9.2
    Exceptional
    clifford from United Kingdom
    Family with teens
    Twin Room
    Stayed 1 night in November 2018

    Exceptional”

    Have stayed at the Clayton on a none international weekend, and found it value for money. Being an international weekend when I stayed, the price was over inflated which is the norm for all hotels on these occasions, hence the satisfactory for value for money.

    Reviewed November 15, 2018
    9.6
    Exceptional
    Le from Singapore
    Couple
    Twin Room
    Stayed 1 night in October 2018

    Nice clean hotel in a great location ”

    Stayed one night in this hotel. Location was fantastic, rooms were nice and clean, staff were polite and courteous. We stayed on the fourth floor, which had a nice view of the city, though the window was slightly dirty. Overall a lovely stay. Will choose back the same hotel if returning to Cardiff.

    Reviewed October 18, 2018
    6.8
    Good
    Yos from Singapore
    Group
    Twin Room
    Stayed 1 night in January 2019

    Good”

    Simple basic hotel near to train station.

    Reviewed June 09, 2019
    8.0
    Excellent
    Jennifer from United Kingdom
    Family with young children
    Family Room
    Stayed 1 night in December 2018

    Very good”

    it was really nice to have connecting rooms with our young boys! the hotel was very friendly! the only thing was parking wasn't super convenient. but very close to high street, eating and shopping!

    Reviewed January 09, 2019
    9.2
    Exceptional
    Cheah from Malaysia
    Family with teens
    Executive Twin
    Stayed 4 nights in September 2018

    Exceptional”

    Definitely a great place to check into for first time visitors to Cardiff!

    Reviewed September 27, 2018
    8.0
    Excellent
    Alexandra from United Kingdom
    Couple
    Twin Room
    Stayed 1 night in June 2018

    Great stay ”

    We stayed after concert and found it was great value when compared to other hotels. Was pleasantly suprised when we arrived. Welcoming, efficient staff. Great facilities and nice clean room. No complaints here! Fantastic location, right in centre. Easy access to stadium and train station.

    Reviewed June 26, 2018
    10.0
    Exceptional
    Nickolas from United States
    Couple
    Double Room
    Stayed 2 nights in June 2018

    Exceptional”

    Chris at the front desk was exceptional on his service and willingness to help us. If we could only rate one part of our experience with Clayton Hotels, it would be him and he would receive a 10/10 review. He answered every question we had honestly whether it pertained to the hotel or just the city itself. I wish more hotel staff were like Chris.

    Reviewed June 09, 2018
    10.0
    Exceptional
    Donald from United States
    Couple
    Double
    Stayed 2 nights in April 2018

    Convenient to train station and city centre”

    The Clayton is mere steps from the main train station and within easy walking distance of the Cardiff Castle via the wide pedestrian mall. The bus stop for Cardiff Bay is just around the corner from the hotel.

    Reviewed May 11, 2018
    9.6
    Exceptional
    Janet from United Kingdom
    Couple
    Double Accessible Room
    Stayed 1 night in February 2018

    good location, helpful friendly staff room was clean”

    The toilet was very slow to refill after flushing and bathroom basin didn't drain well, the shower wasn't very hot and no fridge in the room. Staff did attend very quickly when they were advised of the issue with the loo, however issue didn't appear to have been completely rectified and there was an ice/cold water machine located directly outside the room. None of the issues had a major impact on our stay and we would definatly return.

    Reviewed February 21, 2018
    8.4
    Excellent
    Teresa from United States
    Couple
    Double Accessible Room
    Stayed 1 night in September 2017

    Excellent”

    We can't say enough of the location. Three-minute walk from Cardiff Central, six-minute walk to Cardiff Castle and two minutes to shopping, bars and restaurants! It's about 20-30 minute walk to the quay but a pleasant one. Only thing that was upsetting was the shower head which had mildew! The cleaning people might include that on their checks. Otherwise, it was a pleasant stay.

    Reviewed September 11, 2017
    6.0
    Kit from Hong Kong
    Group
    Family Room
    Stayed 3 nights in May 2017

    Only good thing is the location.”

    1) The room was small. 2)We originally booked a 3-bed triple room for 3 nights. When we checked in at the front desk, we were assigned to a 1 double and 1 single room. The staff said that they didn't have a 3-bed room even in the coming few days.

    Reviewed June 17, 2017

    Dear Kit, I can confirm the reservation you made was for a family room which consists of a double bed and a single bed. Unfortunately we have a limited number of Triple rooms and these were all booked out during your time with us. Kind Regards, Jason Court Guest Relations & Quality Manager

    Responded August 04, 2017
    Clayton Hotel Cardiff
    9.6
    Exceptional
    Teresa from United Kingdom
    Couple
    Family Room
    Stayed 1 night in March 2017

    Great location”

    Hotel does not have a car park but there is one a few minutes away at the railway station only £10 for 24 hrs millennium stadium is close by lots of bars and restaurants close by and walking distance to the bay

    Reviewed March 28, 2017

    Dear Guest, Thanks for reviewing our hotel. I'm glad you enjoyed your time with us and hope to welcome you back soon. Kind Regards, Jason Court Guest Relations & Quality Manager

    Responded August 04, 2017
    Clayton Hotel Cardiff
    9.2
    Exceptional
    Vivien from Ireland
    Couple
    Stayed 1 night in March 2017

    In Cardiff to watch the Six Nations Rugby game Wales V Ireland. ”

    The only complaint I have is the over inflated price for our room on the game day. We stayed the night before in the same room for a considerably lower & normal price. Hotels should not be able to take advantage of fans by charging more than the normal room rate. The hotel, room & staff were great & I would stay there again. Great location too. I would highly recommend it. 😀

    Reviewed March 15, 2017

    Dear Guest, Thanks for reviewing our hotel. I'm glad you enjoyed your time with us and hope to welcome you back soon. Kind Regards, Jason Court Guest Relations & Quality Manager

    Responded August 04, 2017
    Clayton Hotel Cardiff
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    • Exceptional location
    • Principality Stadium
    • Cardiff Central Train Station is within 0.14 km