Effective from June 1, 2014, the City Council of Penang will impose a Local Council Tax of MYR 3 per room per night for 4 and 5-star hotels, and MYR 2 per room per night for 0 to 3-star hotels. The star rating will be in accordance to the rating from Local Council and should the rating differ from the website, the local council rating will apply. This fee is payable directly to the hotel upon check-in and is not included in the room rate and taxes stated herein.
Due to hotel policy, children are not allowed in Hall Suite category. Only Garden Suites (Clove, Star Anise and Ginger Suites) are suitable for families.
- The hotel welcomes children sharing the room with parents.
- The hotel provides a cot (travel cot size) for a baby up to 2 years old at no extra charge.
- The hotel will make up the day bed in the room for 3-6 year olds however MYR 20 is charged for breakfast.
- For 7 years and above, a separate single bed is required with additional charge.
The property does not have a 24-hour reception. Guests are required to inform the property in advance of their estimated time of arrival.
Pets are strictly not allowed at the property.
When booking more than 5 rooms, different policies and additional supplements may apply.