Very good 7.2
Based on 477 reviews

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About Club Balai Isabel Hotel

Description

Ideally sitting on the shores of the remarkable and world famous Taal Lake, this unique property is just across the volcano. Enjoying an enviable location, this property is surrounded by the wonders of nature whilst at the same time features modern and contemporary accommodation units in order to give a fantastic stay. Whether it’s a vacation, corporate team building trip, important events, or even special occasions, this is undoubtedly a great place to visit. Rooms are surrounded by lush tropical gardens, and they also command panoramic views of the lake and the world’s smallest volcano. All in all, Club Balai Isabel Hotel is excellent for eco-tourists, leisure travelers and even adventure lovers!
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Features

Internet access

  • Free Wi-Fi in all rooms
  • Wi-Fi in public areas

Getting around

  • Bicycle rental
  • Car park
  • Rental car

Things to do, ways to relax

  • Badminton court(s)
  • Boating
  • Dart board
  • Garden
  • Hiking
  • Horseback riding
  • Massage(s)
  • Spa
  • Swimming pool [outdoor]
  • Tennis court(s)
  • Water sports (motorized)
  • Water sports (non-motorized)

Dining, drinking, and snacking

  • Bar
  • BBQ facilities
  • Coffee shop
  • Convenience store
  • Poolside bar
  • Restaurant(s)
  • Room service

Services and conveniences

  • Chapel
  • Concierge
  • Daily housekeeping
  • Gift/souvenir shop
  • Laundry service
  • Shop(s)
  • Smoking area

For the kids

  • Playground

Access

  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]
  • Wheelchair accessible

Languages spoken

  • English
  • Filipino
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Policies

Child and extra bed policy
Infant 0-1 year(s) Stay for free if using existing bedding. Note, if you need a cot there may be an extra charge.
Children 2-6 year(s) Must use an extra bed
  • Guests over 6 years old are considered as adults.
  • Extra beds are dependent on the room you choose, please check the individual room capacity for more details.
When booking more than 5 rooms, different policies and additional supplements may apply.
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Useful info

Check-In From: 2:00 PM
Check-Out Until: 12:00 PM
Non-Smoking Rooms / Floors: Yes
Number of Rooms : 224
Year Hotel Built: 2003
Year Hotel Last Renovated: 2010
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Recent customer comments

Filter by traveler type
Very good



based on 477 reviews
  • Cleanliness 7.2
  • Facilities 6.8
  • Location 8.0
  • Room Comfort/Standard 7.4
  • Service 7.3
  • Value for money 6.8
  • Food/Dining 6.8
Sort by

Joanna from Philippines
Group
Superior
Stayed one night in September 2016
Polite staffs
The color of the sand/pebbles are not appealing.
Reviewed September 26, 2016

Ma from Philippines
Group
Superior
Stayed 2 nights in September 2016
The best place to relax and unwind
I suggest to put sa safety deposit box in the room.
Reviewed September 24, 2016

Bernard from Philippines
Family with young children
Standard Double Room
Stayed one night in September 2016
.
.
Reviewed September 21, 2016

reynaldo from Philippines
Couple
Superior
Stayed 2 nights in September 2016
Excellent
Good staffs and service
Reviewed September 20, 2016

ella from Philippines
Family with young children
Superior
Stayed one night in September 2016
Weekend well spent
the staff makes the resort very enjoyable. they are all nice. we enjoyed our stay. i requested for rooms in the higher floor and they were able to provide me these rooms. the view of taal volcano is breathtaking, as always. just one glitch though, i paid for extra persons but the amenities were not automatically given, until i requested them (toiletries, etc.). overall, we would love to stay again, and again :)
Reviewed September 20, 2016

Aurora from Philippines
Family with young children
Standard
Stayed one night in September 2016
Club Balai Review
Great Ambiance with friendly crews
Reviewed September 19, 2016

edelyn from Philippines
Couple
Standard
Stayed one night in September 2016
Will definitely come back with the kids next time
Awesome romantic dinner set up by the staff for our 24th year wedding anniv. Good food, friendly staff, nice ammenities, great value for my money.
Reviewed September 17, 2016

Joanne from Philippines
Group
Standard
Stayed one night in September 2016
Staff were not organized
We had a late check-in because they had a problem with housekeeping. They kept us waiting and standing in line for 3 hours. The staff were accommodating but they were not organized. They offered a late check-out but we don't have the time to do so. We also went to the reception to ask for a theeapist. The receptionist said that he will notify us if there was an available therapist but he never notified us. The therapist arrived though, but we did not avail the service anymore as we were already sleeping. The facilities were good. The rooms are spacious. The food is good.
Reviewed September 15, 2016

Janelle from Philippines
Couple
Standard
Stayed one night in September 2016
Not Worth The Price (Improve on your Customer Service)
It's disappointing, knowing most of my friends said that it's a nice place to stay. The view, our room and the pools were great but the service is poor. You should improve on your check-in process especially during peak days. Most of the customers were in irate mode due to the long queue and process. Waiters on the restaurant were not good in attending to the customers. Food is pricey but not delicious. The place is huge and there's no free service to the customers. There's bicycle but you have to rent for it. Overall it's quite okay but not worth it's price.
Reviewed September 13, 2016

Jillene from Philippines
Family with young children
Superior Room with View
Stayed one night in September 2016
Nice place for a weekend getaway
We had a wonderful stay. My only comment is the room capacity. We actually get 2 superior rooms with view and 1 superior room. The room is really spacey and the 2 beds are large. The room was enough to accomodate even 4 adults, however, only 2 adults and 2 children were allowed. You have to pay 1,500 for every excess of the room capacity which i think is not practical for us if we travel with all adults. they should just allow 4 adults in a room and just charge extra if the 2 adults avail of the free breakfast buffet. Also, i think the cost of water sports are a kinda expensive.
Reviewed September 12, 2016



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