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Club Balai Isabel Hotel
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8.1 Excellent location
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8.1Location
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Club Balai Isabel Hotel

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Very good
From 1257 reviewsSee what guests said
7.4
82% would recommend to a friend
  • Air conditioning

  • Daily housekeeping

  • Bar

  • Poolside bar

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Room choices
Superior Room with View
...
  • Lake view
  • 52 m²/560 ft²
  • 2 queen beds
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Superior
...
  • Partial lake view
  • 36 m²/388 ft²
  • 2 queen beds
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Standard
...
  • Nature view
  • 21.5 m²/231 ft²
  • 2 queen beds
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Deluxe room with View
...
  • Nature view
  • 25 m²/269 ft²
  • 3 queen beds
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Premium
...
  • Nature view
  • 60 m²/646 ft²
  • 3 queen beds
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Deluxe
...
  • No view
  • 25 m²/269 ft²
  • 1 single bed and 2 queen be...
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Standard With Breakfast
...
  • Non-smoking
  • Shower
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Verified guest reviews

Agoda Reviews (1257)
Filter by guest type:
Cleanliness7.1
Facilities7.3
Location8.1
Room comfort and quality7.4
Service7.5
Value for money7.1
Food and dining6.8
Provided by verified guests of Agoda
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12345
6.0
Martian from United Kingdom
Family with teens
Deluxe room with View
Stayed 1 night in January 2018
Above average
Food is almost excellent; the staff are very friendly even at peak hours at the restaurant; everyone greets you with a smile. The room is not that clean and not well-maintained
Reviewed January 22, 2018
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8.0
ARLENE from Philippines
Couple
Standard
Stayed 1 night in January 2018
SATISFIED
The staff is very accommodating and the view is very good and beautiful. The place is very relaxing and stress free
Reviewed January 22, 2018
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2.0
Susana from United Kingdom
Family with young children
Standard
Stayed 2 nights in January 2018
The room is very dirty, staff is not helpful, toilet and bathroom with insect.
The amenities showing online is not true .
Reviewed January 21, 2018
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2.4
german from Philippines
Family with young children
Standard
Stayed 2 nights in January 2018
We don't recommend this place
The air-conditioning unit was not cold. There were live termites inside the bathroom. We told the maintenance but they did not do anything about it. The place is not well maintained. It's not worth your money.
Reviewed January 21, 2018
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8.4
annabelle from Philippines
Couple
Superior
Stayed 1 night in January 2018
Satisfied with our stay
I was quite worried at first cos i see lots of negative reviews. My friend and I checked in yesterday. I think the place is really nice and clean. Great view of the lake. Most of the staffs are accommodating and smiling. It's always nice when people smile and greet you cos you feel welcomed. It gives that happy vibe. We stayed at the malvar building. We are still here and will be checking out at 12. So far the experience is great. We liked the aqua park as well. Everyone should try it. Thanks to the guide. He is also very friendly and helpful. Only issue that we have is kulang ng pinto yung shower/ walang curtain. But other than that its been a great experience
Reviewed January 21, 2018
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6.0
RUBY from Philippines
Family with young children
Superior
Stayed 1 night in January 2018
Staff are okay, but set ice and facility needs improvements
Ended up paying additional 3000 for extra person , but the site does not mention any additional costs if exceeding 1 person per room. I should have paid online or chose the bigger room. The bathroom smells bad too. Linens are okay and aircon functioning well. The reception added additional 600 breakfast cost, but i have paid 1500 per head already. I dont think i will come back here. Basic are not serviced well
Reviewed January 20, 2018
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9.6
Juan from Philippines
Couple
Standard
Stayed 1 night in January 2018
Almost Perfect!
I had a great time in Club Balai Isabel. The place was very accessible and the staff were very friendly and accommodating. The pools were very nice and well maintained. The food was great too! The only comment I have is for the Koi Ponds. Most koi ponds have a foul stench and had a lot of dead koi.. I think this needs to be attended more by the management. Overall, I had a very memorable experience and I look forward to going back there soon!
Reviewed January 20, 2018
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6.4
Ma. from Philippines
Group
Standard
Stayed 1 night in January 2018
Good
few suggestions: 1. please include slippers in each room. 2. toothbrush 3.pick-up/drop-off services options (as the place is not yet uber nor grab accessible)
Reviewed January 18, 2018
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7.6
A from South Korea
Family with young children
Standard
Stayed 1 night in January 2018
Great Location, Friendly Staff
The staff was really friendly and helpful. Answered all our questions. The layout of the resort was good and the view of Taal is magnificent. Drinks were ok, food was so-so and the room could use an upgrade. It's worth the trip because of the view but there's definitely room for improvement.
Reviewed January 17, 2018
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3.2
Jeremia from Philippines
Couple
Standard
Stayed 1 night in January 2018
Acceptable
I processed the booking here as a gift to the newly wed friends that I have. The value was around 3600 + taxes so it went around 4200 but upon checking on the date of the booking they charge me 4900. When my friends were there they were informed that the booking was for a supreme type of room instead of the standard one which is what i ordered. So what was the discount all about when you guys are not honoring the booking that I made? such a nuisance.
Reviewed January 17, 2018
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12345
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